# Opsgenie Reviews **Vendor:** Atlassian **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 52 ## About Opsgenie Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com ## Opsgenie Pros & Cons **What users like:** - Users value the **extensive integration options** of Opsgenie, enhancing alert management and identification through tagging. (1 reviews) - Users value the **integration capabilities** of Opsgenie, allowing efficient alert management and organization through tags and rotas. (1 reviews) - Users value the **automation capabilities** of Opsgenie, enabling seamless integrations and efficient alert management. (1 reviews) - Users find Opsgenie to be **easy to use** , facilitating smooth management of on-call rotations effortlessly. (1 reviews) - Users value the **easy integrations** of Opsgenie, allowing seamless alerts and effective management through various tools. (1 reviews) - Features (1 reviews) - Users praise the **ease of integrations** with Opsgenie, enhancing alerts management across multiple tools effortlessly. (1 reviews) - On-Call Services (1 reviews) **What users dislike:** - Users experienced a noticeable **learning curve** due to changes and new integrations within Jira Service Management. (1 reviews) - Users face a **steep learning curve** with Opsgenie due to frequent changes and new integrations within Jira Service Management. (1 reviews) ## Opsgenie Reviews ### 1. Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Opsgenie?** What I like best about Opsgenie is its strong balance between usability and powerful incident management capabilities. From a UI/UX perspective, the interface is clean and well-structured, making it easy to navigate alerts, schedules, and on-call rotations without much friction. The alert timelines and escalation flows are especially intuitive. In terms of integrations, Opsgenie really stands out. It connects seamlessly with a wide range of tools like Jira, Slack, AWS, Datadog, and more, which makes it easy to plug into existing workflows and centralize alert management. On performance, it’s highly reliable and responsive. Alerts are delivered quickly across multiple channels (SMS, email, push, calls), which is critical for incident response and minimizing downtime. From a pricing/ROI standpoint, while it may seem a bit premium, the value it delivers in terms of reduced incident resolution time and improved team coordination makes it worth the investment for most teams. Regarding support and onboarding, the documentation is comprehensive and the setup process is fairly straightforward. Teams can get up and running quickly, and there are plenty of guides and templates to help configure alerting and escalation policies. For AI/Intelligence, Opsgenie offers smart alerting features like alert deduplication, prioritization, and noise reduction. While not heavily AI-driven compared to newer tools, these intelligent features still help reduce alert fatigue and improve response efficiency. **What do you dislike about Opsgenie?** What I dislike about Opsgenie is that, despite its strong capabilities, some aspects can feel a bit complex and less flexible than expected. From a UI/UX perspective, while generally clean, certain workflows—like configuring escalation policies or advanced alert rules—can feel unintuitive and require a learning curve, especially for new users. In terms of integrations, although there are many available, setting up and fine-tuning them can sometimes be cumbersome, particularly when dealing with custom configurations or edge cases. On the performance side, it is mostly reliable, but occasional delays in alert delivery or notification inconsistencies can occur, which can be critical during high-severity incidents. From a pricing/ROI standpoint, the cost can be relatively high for smaller teams, and some essential features are locked behind higher-tier plans, which may limit value for budget-conscious users. Regarding support and onboarding, while documentation is extensive, finding specific solutions can sometimes take time, and support response speed may vary depending on the plan. For AI/Intelligence, the platform offers basic smart alerting features, but it lacks more advanced AI-driven insights or automation compared to some newer incident management tools, which could further enhance efficiency and reduce manual effort. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie solves several critical challenges around incident management, alerting, and team coordination, which directly improves operational efficiency. From a UI/UX perspective, it organizes alerts, schedules, and escalations in a structured way, helping reduce confusion during incidents. This makes it easier for me to quickly understand what’s happening and take action without wasting time navigating multiple tools. In terms of integrations, it centralizes alerts from various monitoring and DevOps tools into one platform. This eliminates the need to constantly switch between systems and ensures that nothing important gets missed, improving overall visibility. On the performance side, Opsgenie ensures reliable and timely alert delivery across multiple channels. This helps me respond faster to incidents, reducing downtime and minimizing impact on users or systems. From a pricing/ROI standpoint, the platform helps reduce mean time to resolution (MTTR), which translates into real cost savings by preventing prolonged outages and improving team productivity. Regarding support and onboarding, it provides structured workflows, escalation policies, and documentation that help teams adopt best practices quickly. This makes onboarding smoother and ensures consistent incident response processes. For AI/Intelligence, features like alert deduplication, routing, and prioritization reduce noise and prevent alert fatigue. This allows me to focus only on the most critical issues, improving efficiency and decision-making during high-pressure situations. ### 2. Effortless On-Call Management with Opsgenie Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Opsgenie?** Opsgenie (name is changing to Operations inside of Atlassian) is a great feature inside of the Atlassian JSM suite to help manage our rotating on-call. It is easy to use, every week we can use it to provide off-hours customer support. **What do you dislike about Opsgenie?** There was a bit of a learning curve as Atlassian changed/moves some items around as part of the new integration further embedded in Jira Service Management. **What problems is Opsgenie solving and how is that benefiting you?** Our teams can leverage the capabilities of Opsgenie to always know who is on call, which gives leadership clear visibility and allows for simple adjustments to the rotation when needed. This has been beneficial for our business, as it ensures we are always aware of who is responsible and that alerts are directed appropriately. ### 3. Effortless On-Call Rotation with Automatic Alert Handoffs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Opsgenie?** It manages our on-call rotation and automatically changes the person that receives alerts **What do you dislike about Opsgenie?** The layout of the admin web-interface isn't the best. Some menus are located in areas you probably wouldn't expect them **What problems is Opsgenie solving and how is that benefiting you?** Providing immediate alerting based on the events that occur on our monitoring systems. Allowing input from a wide variety of different systems also ensures all of our systems can send alerts. ### 4. Simple Integration, Effective On-Call Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Ruslan D. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Opsgenie?** I like that Opsgenie is a simple app with deep integration with other tools. Its ability to integrate with other alerting tools to notify on-call personnel is a valuable feature. Additionally, I found the initial setup to be super easy. **What do you dislike about Opsgenie?** Cost can be improved **What problems is Opsgenie solving and how is that benefiting you?** I use Opsgenie for on-call alerting; it integrates deeply with other tools, making it ideal for notifying the on-call person seamlessly. ### 5. Opsgenie is a good solution for emergency paging **Rating:** 2.5/5.0 stars **Reviewed by:** Danny B. | Detection & Response Lead, Cyber Security | Saks Cloud Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Opsgenie?** Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. **What do you dislike about Opsgenie?** The platform can be very confusing especially adding a schedule that changes every week. **What problems is Opsgenie solving and how is that benefiting you?** We purchased Opsgenie to replace Pagerduty because we had Jira as a ticketing system. Since Opsgenie is a part of the Atlassian suite, this option was chosen to save money and consolidate products under one umbrella. We use Opsgenie so other departments can open P1 tickets to alert who is on call for that day in order to respond to any incidents. There is an option for Slack integration, e-mail, and text messaging to reach the intended party. ### 6. A great alerting tool that seamlessly integrates with Atlassian products and many others **Rating:** 4.0/5.0 stars **Reviewed by:** Kim W. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Opsgenie?** The ease of setting up integrations and scheduling. **What do you dislike about Opsgenie?** There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when looking at the on-call schedule, every user has a color. There is no way to manually change the colors so you could have more than one user with the same color as the following user which makes it visually impossible to see at a glance who is on-call **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie solves our problem of 'getting our users out of bed' when there is a problem that needs to be address immediately. Previously, we relied on emails, text messages and chat notifications and needed something a bit more intrusive with an escalation so that if John didn't get out of bed to Ack an alert, Johns supervisor would then get alerted. ### 7. Best alert aggregator tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Opsgenie?** We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more **What do you dislike about Opsgenie?** User interface should be improve for getting better experience for the user **What problems is Opsgenie solving and how is that benefiting you?** We will get alert if any unusual activity happens into the production ### 8. Collaboration at its finest between support and backend **Rating:** 4.0/5.0 stars **Reviewed by:** John Epok P. | Regional Platforms Lead, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Opsgenie?** The integration itself is seamless. As we have integrated this to our Zendesk instance, any escalations that would need backend intervention are being sent easily. **What do you dislike about Opsgenie?** Alerts can be pretty much annoying to the point that user will have no choice but to unforego delay and just dive right through the problem. **What problems is Opsgenie solving and how is that benefiting you?** For any cases that are highly technical, our support agents are utilizing OPSGenie to send these escalations to backend team. For backend team, this is a less cluttered platform whereby it allows them to focus on the resolution. The alerts itself on drill raises an alarm internally so that stakeholders can go on a call to solve the issue. ### 9. Best on-call Rotation and alerts for incidents. **Rating:** 5.0/5.0 stars **Reviewed by:** khatibur R. | platform enineer, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Opsgenie?** The Most like features about opsgenie are: 1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail. 2) The notification alert has all the details of paging either it be incident or any issue. 3) It can easily integrate with third party tools tools like jira, datadog, etc. 4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion. **What do you dislike about Opsgenie?** The Most dislike features about opsgenie are: 1) The licensing cost is very high for any small orgnization. 2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss. 3) The documentation can me imporved and have more topic should be available in Atlassian university. **What problems is Opsgenie solving and how is that benefiting you?** It helps or company get notificed 24 hours. As a IT infrastructure teams member our outage can get at any time with helps of opsgenie we instant detect the issue and works on resolution. The integration with lot of third part platform helps us to easily integrate and works on diffrent pagging tools. It also helps in pagging diffrent teams on-call person at time of outage or service distruption. ### 10. Opsgenie for oncall duty **Rating:** 3.5/5.0 stars **Reviewed by:** Amit K. | Software architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Opsgenie?** Atlassian product hence its popular and its UI/UX is familier Great intergration with Atlassian suite of products Almost all must have features is present Not so costly license fee Good intergration with other messaging apps like slack, ms teams **What do you dislike about Opsgenie?** UI/UX is not par with PagerDuty Some advance features missing which are present in the PD Call volume increases to phone maximum value which is very annonying Some AI can be used to provide more background of the issue **What problems is Opsgenie solving and how is that benefiting you?** Incident management and alerting ### 11. Opsgenie is a key tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Hernan F. | Technical Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Opsgenie?** What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie. **What do you dislike about Opsgenie?** What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me. **What problems is Opsgenie solving and how is that benefiting you?** It connects to my PRTG monitor and automatically assemble a conference room to solve the incident. I don't have to pay for another alerting tool and my team is always aware of what is happening. ### 12. Great tool for On-call rotation **Rating:** 4.5/5.0 stars **Reviewed by:** Aziz S. | Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Opsgenie?** I like the following things about Opsgenie: - It is a powerful alerting and on-call management platform. - It is flexible and can be customized to fit any workflow. - It provides dynamic reporting and analytics. - It is part of the Atlassian suite of products. **What do you dislike about Opsgenie?** Following things can be improved in my opinion, - The pricing could be more affordable for small teams and organizations. - The user interface could be made more intuitive. - The documentation could be improved. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie has solved a number of problems related to alerting and on-call management, including: - Missed alerts - Inefficient incident response - Poor communication - Lack of visibility ### 13. A good tool for alert management **Rating:** 3.5/5.0 stars **Reviewed by:** Maureen J. | Tactical Product Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Opsgenie?** I appreciate the ease of use for setting up alerts to come to my phone via call and text plus hitting our on-call slack room. The integrations help keep us on top of our servers and stability so we can respond quickly to issues. **What do you dislike about Opsgenie?** I sometimes become very frustrated by trying to setup a good on-call rotation and getting the right cadence for day vs. night shift. It takes several tweaks to set it the way I want it whenever I add a new person to the team. **What problems is Opsgenie solving and how is that benefiting you?** OpsGenie helps us integrate our logs from loggly, aws CLI, and cloudwatch in one place and gives my alert management proper notification for when our system is struggling. It is an appreciated tool to keep our uptime SLAs for our customers. ### 14. Great experience with Opsgenie **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Opsgenie?** The most helpful about Opsgenie is the Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. **What do you dislike about Opsgenie?** Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty.Learning Curve: Due to the extensive capabilities and features of Opsgenie, there may be a learning curve for new users. Getting accustomed to the platform, understanding its various functionalities, and effectively utilizing its full potential may take some time and training. **What problems is Opsgenie solving and how is that benefiting you?** Since before we manage big data and we have alot of tools being used to process data from different sources Opsgenie help us a lot on the alert monitoring we are able to fix the tools that has a problem on time. ### 15. Simple but very functional **Rating:** 4.0/5.0 stars **Reviewed by:** Robert G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about Opsgenie?** The interface is very intuitive. Easy to setup and get going **What do you dislike about Opsgenie?** Not very customisable. But I think for the purpose it's built for its got few flaws. The web interface could be improved **What problems is Opsgenie solving and how is that benefiting you?** Alerting engineers and monitoring ### 16. Opsgenie at Dunzo **Rating:** 3.5/5.0 stars **Reviewed by:** Shitij G. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Opsgenie?** It has great integrations with other tools. On call schedules are flexible. Support for incident management features. **What do you dislike about Opsgenie?** Expensive. Good ecosystem integrations are only within Atlassian products. Rest integrations are quite basic. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie solves incident management and alert routing and on call scheduling. It helps us by making sure all alerts are at one place. ### 17. Super Opsgenie **Rating:** 5.0/5.0 stars **Reviewed by:** Shaharukh M. | Information Technology Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Opsgenie?** Nice best experience on website also I appreciate the support team for help me **What do you dislike about Opsgenie?** Nothing ever thinks are perfect nothing is dislike **What problems is Opsgenie solving and how is that benefiting you?** This solved every problem I has thank so much for your hel ### 18. Reliable centralised source for alerting on incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Opsgenie?** It accepts events from many systems. It has out-of-the-box support for different data sources via various integration methods. It can send alerts to multiple destinations, for example, email and Slack channels. **What do you dislike about Opsgenie?** Depending on your access level, you may only be able to see your team's alerts. While this makes sense, it also means that the settings, for example Integrations, are under the Teams menu item, which is a bit out of the ordinary compared to most applications. Once you find this out it is not so bad but it is something that needs to be explained to new joiners because it is not obvious. **What problems is Opsgenie solving and how is that benefiting you?** It provides a centralised point for receiving events from multiple disparate services and then can raise alerts on these and send them to various endpoints depending on the rules that have been configured. Think of it as a switch for getting events and alerts to the right place. ### 19. The ultimate product for monitoring -Opsgenie **Rating:** 5.0/5.0 stars **Reviewed by:** Aman S. | Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Opsgenie?** Opsgenie is one place where we can put all our production and development servers and configure the appropriate templates,proxies,etc for them and monitor them efficiently .The additional feature of Opsgenie is that we can put a phone call or sms alert whenever we get a specific priority alert like p1 or p2 whenever it triggers in Opsgenie.Opsgenie helps to avoid Outage in production systems by informing the team about any server which needs to be fixed before the customer gets the problem. **What do you dislike about Opsgenie?** I have been working on Opsgenie for two years and as per my experience ,if we have put all the templates,groups ,proxies and macros configuration correctly then there is no chance of missing an alert.So there is nothing i can dislike about Opsgenie. **What problems is Opsgenie solving and how is that benefiting you?** The most important thing is to monitor our servers which we have created for our customers.Opsgenie solves that problem by giving us real time data about our servers like apache usage,memory usage,CPU usage,logs of our services.It also runs predefined scripts configured in zabbix to solve some basic issues like clearing cache,logging out disconnected users from all servers which helps in reducing alerts.Opsgenie has additional feature of Alert anaylsis where we can get meaningful insights and trends about the alerts we get and we can filter our analysis on the basis of days,weeks,months and years. ### 20. Easy to use, and reliable on-call management **Rating:** 4.0/5.0 stars **Reviewed by:** Lee R. | Co-Founder, Senior Product Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2022 **What do you like best about Opsgenie?** Opsgenie is easy to set up for our main on-call rotation. It's also able to be used to create scheduling rotations for other schedule types when the schedule might be a bit out of the ordinary **What do you dislike about Opsgenie?** Some of the customised scheduling where the rotation is a bit out of the ordinary, set up can be a bit confusing, and to get it to work, the schedule is built almost unconventionally. **Recommendations to others considering Opsgenie:** If your needs are outside of the norm, contact Opsgenie support, they are willing and able to help. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie helps us to keep a rotation going to monitor our main system infrastructure. It ensures we have a good backup if the initial user is unavailable. It's helped our business to have peace of mind that if things do happen, we are alerted very quickly. ### 21. Defect Management tool with performance **Rating:** 4.5/5.0 stars **Reviewed by:** Shenkey C. | Sr. Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Opsgenie?** Opsgenie as names suggest some moments are always remembered when any defects come & catch by anyone, we say OPS - Reporting defects & tracking them are the best of it. **What do you dislike about Opsgenie?** The notification part annoys everyone, there is no way to stop particular notification to individual. Other thing are some features may not work as expected due to integration permission. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie is solving the bug reporting & tracking problem to the organization & its best part is intrgation of JIRA atlassian tool so no need to have multiple logins & tracking other software. ### 22. Good platform for incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Sreyas V. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Opsgenie?** Opsgenie is a good platform when it comes to raising, managing and monitoring incidents with capability to send alerts and schedule escalations across the development and operations teams. **What do you dislike about Opsgenie?** It is little bit tough to get the hang of the user interface and functionalities when starting with it for the first time. Other than that, I do not see any issues with the tool. **What problems is Opsgenie solving and how is that benefiting you?** We are primarily using Opsgenie to raise incidents, set SLAs to solve them and schedule escalations in case of SLA breaches during the implementation of RPA solutions. ### 23. Very good SaaS solution for incident handling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Opsgenie?** The ability to perform SLA via SMS/Phone The shift/on-call interface is super easy to use Super friendly support team (very responsive) supports alot of different integrations **What do you dislike about Opsgenie?** Automations capabilities are very limited (the opsgenie api only supports actions inside the platform itself (close ticket, open ticket etc.) . **Recommendations to others considering Opsgenie:** hands down the most cost efficient solution for event handling (leaving automations aside). very good SLA and shift management. **What problems is Opsgenie solving and how is that benefiting you?** Opsgenie helps us manage different alerts received from multiple security products we use. the audit logs that comes per alert helps us understand what is the flow that each alert goes through so we can "debug" each alert according to what we want to happen. The system provides very good analytical capabilities and the vizualization is very nice to the eye. ### 24. Reliable and simple to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek S. | Team Lead - Voice, Mobility & IoT, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Opsgenie?** Love the ability to see who's on-call, especially for other teams, we can quickly reach out to other support areas to alert them right from the app. **What do you dislike about Opsgenie?** The alert by a phone number should be part of the base package. Certain folks just don't have a readily available email channel to send an alert. **What problems is Opsgenie solving and how is that benefiting you?** Multiple alerting channels mean we never miss an alert! Very detailed logging for what happened and when. ### 25. Opsgenie **Rating:** 3.5/5.0 stars **Reviewed by:** Rod V. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Opsgenie?** The functionality of the product was simple and pretty easy to implement. **What do you dislike about Opsgenie?** not really a dislike, but just has to spend time fine tunning it to make sure alerting was proper and correct. **What problems is Opsgenie solving and how is that benefiting you?** They helped provide a service for our on-call resources to use for incoming after-hours service calls and alerts. ### 26. Best alerting and metric provider tool **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay P. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Opsgenie?** Opsgenie can be integrated with other messaging services like slack, to provide intantaneous metric variations in data and alerting the users about the variationa. **What do you dislike about Opsgenie?** The UI is less informative and integration is not available for all programming languages. Also there is no facility to customise the messages as per the user requirements. **Recommendations to others considering Opsgenie:** Best alerting and metrics monitoring tool. **What problems is Opsgenie solving and how is that benefiting you?** Instantaneous alerting and scheduled information providing solution to the users is the most important feature and also keeping a log of the events is also a very helpful feature for the users. ### 27. Migration from OpsGenie **Rating:** 3.5/5.0 stars **Reviewed by:** Gerry S. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Opsgenie?** It is easily configurable for use with other items. **What do you dislike about Opsgenie?** Integration with our PSA is no longer supported, preventing us from using the product **What problems is Opsgenie solving and how is that benefiting you?** It allowed us to notify after hours staff automatically with system outages. ### 28. Easy to use, it has solved many issues in organising on call shifts. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Opsgenie?** Escalation in team, add the right responder **What do you dislike about Opsgenie?** Phone calls, but we can always disable that **Recommendations to others considering Opsgenie:** Go for it, it will make your incident management easy to handle **What problems is Opsgenie solving and how is that benefiting you?** Alarms are not lost if not ack by the on-call person, thanks to the escalation possibility within the team. It helped us get rid of the on-call phone that used to go around within the team. We can have on-call teams from wherever thanks to Opsgenie. Also, add responder option is helpful when we need help from a different/more specialist person. ### 29. Opsgenie as advanced incident management tool **Rating:** 2.5/5.0 stars **Reviewed by:** Avni B. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Opsgenie?** 1. Integration with lots of Atlassian and non-atlassian tools 2. Call support 3. Email support 4. Alert acknowledgement over call 5. Manage escalation policies 6. One incident for all related alerts **What do you dislike about Opsgenie?** 1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion **Recommendations to others considering Opsgenie:** 1 it is good tool if budget is not an issue to you **What problems is Opsgenie solving and how is that benefiting you?** 1. Integration of monitoring tools with opsgenie and jsm 2. Handle alerts on application availability through opsgenie 3. You can integrate status page with opsgenie 4. You can view status of applications through opsgenie via service in opsgenie ### 30. Lots of integrations for creating and handling alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Justinas K. | Monitoring engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Opsgenie?** Really like the clear voice when reacting to alerts through the phone, also never had troubles finding tool integration and its easy to create new teams with custom schedule **What do you dislike about Opsgenie?** biggest drawback I would say is global policies sometimes they work in a odd way and I think some sort of test environment would be extremely nice to have because testing new policies some times gets annoying **Recommendations to others considering Opsgenie:** Good platform to handle alerts and notifications **What problems is Opsgenie solving and how is that benefiting you?** Our company is reacting to various pipeline issues and its nice when you can easily react to false postives when you see the description and also can close and ack on alerts through mobile app or a call ### 31. Great to notify you when oncall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Opsgenie?** This system allows staff in your organization to keep track of and organized your on-call schedules. **What do you dislike about Opsgenie?** So far, there really isn't anything that I dislike. **What problems is Opsgenie solving and how is that benefiting you?** On-call scheduling and notification. ### 32. Best tool to do incident management, alarms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Opsgenie?** Ops genie lets my team effectively handle incidents across multiple services and infra, and to also set up alarms for these incidents. I specifically like the postmortem tool, which helps me track all the improvements that I can make to my services. **What do you dislike about Opsgenie?** It more or less does what it is supposed to do, and I have personally not faced any major challenges when I use this tool. A perfect 10 rating from my side! **What problems is Opsgenie solving and how is that benefiting you?** Incident management and alerting are the primary use cases we use ops-genie for. It saves a lot of effort on my team, and brings a structure to the whole exercise. ### 33. Opsgenie **Rating:** 4.0/5.0 stars **Reviewed by:** Narendra M. | Professional Integration Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Opsgenie?** Incident tracking and alert system provided by opsgenie is best. **What do you dislike about Opsgenie?** Details beginners documentation is not provided properly. **What problems is Opsgenie solving and how is that benefiting you?** We are used opsgenie for Incident management and sending alerts for issues ### 34. It's a very powerfull monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Opsgenie?** The possibility of configure phone calls in order to manage and escalate alerts **What do you dislike about Opsgenie?** sometimes the schedule and escalation configuration is confusing **What problems is Opsgenie solving and how is that benefiting you?** We are aware of every alarm and we have the proper time response for each one ### 35. Nice alert management tool **Rating:** 1.0/5.0 stars **Reviewed by:** Mehmet A. | Growth Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Opsgenie?** It works well with other Atlassian products. I love the Jira integration a lot. Additionally, it has a lot of integrations other than Atlassian products, which is also a very nice thing to have. **What do you dislike about Opsgenie?** Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected. **What problems is Opsgenie solving and how is that benefiting you?** Alerting and incident management. It is a very nice thing to be alerted when one of our systems halted. ### 36. One of the best alerting softwares **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Opsgenie?** The ability to configure the alarms as well integrations with other apps like slack and cloud providers are smooth. One can rely on availability of their cloud infrastructure If proper alerts and set and configured through Opsgenie integrations. **What do you dislike about Opsgenie?** Sometimes recurring notifications for a closed alerts might happen which can be slightly optimized. If there suggestions for better on call rotations by providing availability to Opsgenie, that'll help us address this issues better. **Recommendations to others considering Opsgenie:** If you're looking for alert management for your services, Opsgenie is one of best products in this sector where it's easy for configuration and reliable **What problems is Opsgenie solving and how is that benefiting you?** We have integrated Opsgenie for alerting and incident management for our AWS cloud infrastructure so that we'll be aware if any of our services is not par with expected behavior ### 37. OpsGenie - Perfect on call handling for your OOH team. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex T. | Community support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Opsgenie?** Clear information as to who is on call and when as well as the apps ability to switch your device from silent mode to loud when you go on call. This makes a huge difference as we ALL know that one person who didn't notice, had their phone on silent then slept through a call. **What do you dislike about Opsgenie?** Not exactly visually appealing, while not a major issue it does make that on-call notification all the more depressing. **What problems is Opsgenie solving and how is that benefiting you?** We use Ops genie for handling our on-call rota, This makes forwarding of reports from our user volunteers onto the ops team while out of hours simple and effective while retaining anonymity. ### 38. Best scheduling app out there **Rating:** 5.0/5.0 stars **Reviewed by:** Prerna S. | Software Development Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Opsgenie?** Helps to schedule, team management, and the best features are as follows it helps with integration and email alerts with gmail. **What do you dislike about Opsgenie?** It could be helpful to add support for schedule management where it allows a random selection of people looking into consideration not a single person has repeats or overlaps. **What problems is Opsgenie solving and how is that benefiting you?** Scheduling and emailing team members on their shift and also in case of integrations with the email and then create alerts. ### 39. Opsgenie is really awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant g. | Senior Devops, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Opsgenie?** Opsgenie integrates with various plugins like slack, newrelic, jira, grafana making yourself away from most of the operations task. Saved a lot of time and efforts **What do you dislike about Opsgenie?** Downside still need more improvement towards community knowledge.Kindly provide good discount in the start to achieve n number of customer. **What problems is Opsgenie solving and how is that benefiting you?** Every business aspects of reliability and incident management is taken care by opsgenie. Benefits it's an awesome ### 40. Opsgenie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Opsgenie?** The possibility to automatize the day-to-day operational processes it's a very handy feature: The possibility to analyze the alarms and the time of response is also handy. The integrations with other platform are great! **What do you dislike about Opsgenie?** Nothing in particular. I found Opsgenie very handy to manage different types of situations. It's great to use it! **What problems is Opsgenie solving and how is that benefiting you?** Mainly incidents. The main benefit is to have a well-organized and automatized process. Opesgenie is great to organize it. You can start from an alarm to create automatic tickets and notify the member of your teams. ### 41. Essential tool for keeping track of important alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno C. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2021 **What do you like best about Opsgenie?** How Opsgenie allow us to keep track of all the urgent support tickets we receive by informing us at the exact moment they are submitted by our customers. This allows us to always achieve our SLA. **What do you dislike about Opsgenie?** I couldn't find anything specific to dislike at first. Maybe the notifications could be a bit more specific, but this may be just lack of customization from our part. **What problems is Opsgenie solving and how is that benefiting you?** Keeping track of urgent tickets in order to support our customers with Urgent issues as soon as possible, and also achieve our SLAs. Opsgenie allowed us to have better control of the new Urgent tickets we get. ### 42. Getting Teams Together To Resolve Issue/s **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Opsgenie?** Integratable to Zendesk. Comments feed directly on both ends. In-call function to discuss and close issues. Clear-cut status monitoring of issues, alerts/notifications is top-notch. Issue severity categorization. **What do you dislike about Opsgenie?** Nothing as of the moment, serves it's purpose operationally. **What problems is Opsgenie solving and how is that benefiting you?** Avoid working in silos, getting teams together to resolve issues. Accountability management. ### 43. A rich and reliable monitoring solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham A. | Customer Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2021 **What do you like best about Opsgenie?** Opsgenie seamlessly integrates with many popular tools and offers all the features you need to monitor critical resources. **What do you dislike about Opsgenie?** The UI could be improved. It's annoying that it frequently reloads the page when you go back. **What problems is Opsgenie solving and how is that benefiting you?** We use Opsgenie to monitor our infrastructure in AWS. We also use it to notify our customer support managers whenever our customers seek immediate assistance. ### 44. Perfect tool for Outage call automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about Opsgenie?** Everything, automated bridge calling to related teams and reminder to participants, whenever there is escalation of incident opened in opsgenie. Easy to manage teams and contact person shiftwise rotation of teams as well. Can be integrated to SLA metrics and keep track of uptime. **What do you dislike about Opsgenie?** Sometimes alerts persist even after closing the incident. Then need to close alers manually. **What problems is Opsgenie solving and how is that benefiting you?** Automated calling of troubleshooting bridge of incident/outage. ### 45. Streamlines monitoring notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Opsgenie?** The mobile app is excellent and so valuable when properly set up. **What do you dislike about Opsgenie?** Configuration is not very intuitive at first. **What problems is Opsgenie solving and how is that benefiting you?** centralized all the notifications from multiple monitoring services ### 46. Opsgenie Great On-call management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo F. | System Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Opsgenie?** The features we have to manage the services, we can unify, escalate, orchestrate and investigate the incidents and critical applications. Opsgenie is a modern incident management platform for operating always-on services. Strong support team, very good dashboards, very good management interface, very strong inregration with ohter vendors. Great and nice to have tool for my experience. **What do you dislike about Opsgenie?** Nothing to point in this tool, have a great support. Very good support so nothing to dislike Very good dashboard so nothing yo dislike Very good management interface so nothing to dislike **Recommendations to others considering Opsgenie:** Nice tool to ensure the services are always-on **What problems is Opsgenie solving and how is that benefiting you?** Ability to manage all the incidents and the notification. A lot less of head pain with this tool. Help too mutch my internal team ### 47. Good tool to integrate with one jira instance and multiple ticketing tool, easy way to do **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Opsgenie?** Ease of access, coming with cloud feature, support team, integration allowing **What do you dislike about Opsgenie?** Without OEM tool has some limitations, needed to be fixed **Recommendations to others considering Opsgenie:** Yes, support team needs to be more proactive **What problems is Opsgenie solving and how is that benefiting you?** Auto ticket creation, closure, better alert management, easy way to integrate ### 48. Very useful tool for alerts handling. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Opsgenie?** Schedule. It is extremely flexible and intuitive **What do you dislike about Opsgenie?** Not sure. Everything we used was pretty good **What problems is Opsgenie solving and how is that benefiting you?** Oncall team rotation. Alerts management. Escalation policy implementation. ### 49. Best alert wrapper on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Opsgenie?** I have total control over where alerts go. I am able to define different priorities for different alerts and route them exactly as needed. **What do you dislike about Opsgenie?** I rely heavily on the slack integration, and it is limited in terms of what can be contained in the alert that posts into slack. I would love to provide direct links from slack to various monitoring places to save myself a click. **What problems is Opsgenie solving and how is that benefiting you?** Setting up an on-call system, triaging and responding to alerts from a number of different systems. ### 50. Works as expected, lots of integrations, very customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Jurgen G. | Senior JAVA Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Opsgenie?** the amount of possible integrations and the slack integration in particular **What do you dislike about Opsgenie?** the configuration of the incoming call alert can be a hassle. **What problems is Opsgenie solving and how is that benefiting you?** The rotation for the support member. Instead of carrying/rotating a different phone, we can now easily use the planner from OPSgenie to forward the call to the member. This makes giving support more easier Logging: In the notes section we can communicate so that another one can take over the issue without any problems. ## Opsgenie Discussions - [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) - 1 comment, 1 upvote - [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) - 1 comment, 1 upvote - [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) - 1 comment, 1 upvote - [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) - 1 comment, 1 upvote - [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) - 1 comment, 1 upvote - [View Opsgenie pricing details and edition comparison](https://www.g2.com/products/opsgenie/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A23%3A18+-0500&secure%5Bsession_id%5D=7366245e-9b37-43fc-8916-e1f1345c58dc&secure%5Btoken%5D=442c88481f252357b7845a8a033bbc599f6459762d0f598af0b4ed75d544d9ed&format=llm_user) ## Opsgenie Integrations - [Graylog](https://www.g2.com/products/graylog/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Opsgenie Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Opsgenie Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (903 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (728 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews)