--- title: Opsgenie Reviews meta\_title: 'Opsgenie Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 54 reviews by the users' company size, role or industry to find out how Opsgenie works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 54 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![SolarWinds IT Incident Response (Squadcast)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds IT Incident Response (Squadcast)") SolarWinds IT Incident Response (Squadcast) 4.4/5(310) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ View All Alternatives ](https://www.g2.com/products/opsgenie/competitors/alternatives) # Opsgenie Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Opsgenie but has limited features. Are you part of the Opsgenie team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com * * * Seller [Atlassian](https://www.g2.com/sellers/atlassian) Discussions [Opsgenie Community](https://www.g2.com/products/opsgenie/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Darren Henry Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fopsgenie%2Freviews) ## User Insights Average based on 54 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Opsgenie Integrations (8) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Stackdriver Incident Response and Management ](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Graylog ](https://www.g2.com/products/graylog/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prometheus ](https://www.g2.com/products/prometheus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sentry ](https://www.g2.com/products/sentry/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews) Show More ![Vivek V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek V.") VV Vivek V. Software Engineer Mid-Market (51-1000 emp.) 4/16/2026 "Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management" 5/5 What do you like best about Opsgenie? What I like best about Opsgenie is its strong balance between usability and powerful incident management capabilities. From a UI/UX perspective, the interface is clean and well-structured, making it easy to navigate alerts, schedules, and on-call rotations without much friction. The alert timelines and escalation flows are especially intuitive. In terms of integrations, Opsgenie really stands out. It connects seamlessly with a wide range of tools like Jira, Slack, AWS, Datadog, and more, which makes it easy to plug into existing workflows and centralize alert management. On performance, it’s highly reliable and responsive. Alerts are delivered quickly across multiple channels (SMS, email, push, calls), which is critical for incident response and minimizing downtime. From a pricing/ROI standpoint, while it may seem a bit premium, the value it delivers in terms of reduced incident resolution time and improved team coordination makes it worth the investment for most teams. Regarding support and onboarding, the documentation is comprehensive and the setup process is fairly straightforward. Teams can get up and running quickly, and there are plenty of guides and templates to help configure alerting and escalation policies. For AI/Intelligence, Opsgenie offers smart alerting features like alert deduplication, prioritization, and noise reduction. While not heavily AI-driven compared to newer tools, these intelligent features still help reduce alert fatigue and improve response efficiency. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? What I dislike about Opsgenie is that, despite its strong capabilities, some aspects can feel a bit complex and less flexible than expected. From a UI/UX perspective, while generally clean, certain workflows—like configuring escalation policies or advanced alert rules—can feel unintuitive and require a learning curve, especially for new users. In terms of integrations, although there are many available, setting up and fine-tuning them can sometimes be cumbersome, particularly when dealing with custom configurations or edge cases. On the performance side, it is mostly reliable, but occasional delays in alert delivery or notification inconsistencies can occur, which can be critical during high-severity incidents. From a pricing/ROI standpoint, the cost can be relatively high for smaller teams, and some essential features are locked behind higher-tier plans, which may limit value for budget-conscious users. Regarding support and onboarding, while documentation is extensive, finding specific solutions can sometimes take time, and support response speed may vary depending on the plan. For AI/Intelligence, the platform offers basic smart alerting features, but it lacks more advanced AI-driven insights or automation compared to some newer incident management tools, which could further enhance efficiency and reduce manual effort. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? Opsgenie solves several critical challenges around incident management, alerting, and team coordination, which directly improves operational efficiency. From a UI/UX perspective, it organizes alerts, schedules, and escalations in a structured way, helping reduce confusion during incidents. This makes it easier for me to quickly understand what’s happening and take action without wasting time navigating multiple tools. In terms of integrations, it centralizes alerts from various monitoring and DevOps tools into one platform. This eliminates the need to constantly switch between systems and ensures that nothing important gets missed, improving overall visibility. On the performance side, Opsgenie ensures reliable and timely alert delivery across multiple channels. This helps me respond faster to incidents, reducing downtime and minimizing impact on users or systems. From a pricing/ROI standpoint, the platform helps reduce mean time to resolution (MTTR), which translates into real cost savings by preventing prolonged outages and improving team productivity. Regarding support and onboarding, it provides structured workflows, escalation policies, and documentation that help teams adopt best practices quickly. This makes onboarding smoother and ensures consistent incident response processes. For AI/Intelligence, features like alert deduplication, routing, and prioritization reduce noise and prevent alert fatigue. This allows me to focus only on the most critical issues, improving efficiency and decision-making during high-pressure situations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/11/2026 "Excellent Incident Management That Helps Multiple Teams at Once" 4/5 What do you like best about Opsgenie? Opsgenie is one of the excellent incident management tool. It helps multiple teams at same time Review collected by and hosted on G2.com. What do you dislike about Opsgenie? Dislike about Opsgenie is It has huge dependency on other applications. Its initial implementation time is very high. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? The problem that Opsgenie solving for me is tracking for time for the incidents like Mean time to respond and Mean time to resolve Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic Review from User Profile DV Daniel V. IT Manager Mid-Market (51-1000 emp.) 12/18/2025 "Effortless On-Call Management with Opsgenie Integration" 4/5 What do you like best about Opsgenie? Opsgenie (name is changing to Operations inside of Atlassian) is a great feature inside of the Atlassian JSM suite to help manage our rotating on-call. It is easy to use, every week we can use it to provide off-hours customer support. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? There was a bit of a learning curve as Atlassian changed/moves some items around as part of the new integration further embedded in Jira Service Management. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? Our teams can leverage the capabilities of Opsgenie to always know who is on call, which gives leadership clear visibility and allows for simple adjustments to the rotation when needed. This has been beneficial for our business, as it ensures we are always aware of who is responsible and that alerts are directed appropriately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 4/14/2026 "Effortless On-Call Rotation with Automatic Alert Handoffs" 5/5 What do you like best about Opsgenie? It manages our on-call rotation and automatically changes the person that receives alerts Review collected by and hosted on G2.com. What do you dislike about Opsgenie? The layout of the admin web-interface isn't the best. Some menus are located in areas you probably wouldn't expect them Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? Providing immediate alerting based on the events that occur on our monitoring systems. Allowing input from a wide variety of different systems also ensures all of our systems can send alerts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ruslan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruslan D.") RD Ruslan D. Senior Site Reliability Engineer Mid-Market (51-1000 emp.) 4/8/2026 "Simple Integration, Effective On-Call Alerts" 3.5/5 What do you like best about Opsgenie? I like that Opsgenie is a simple app with deep integration with other tools. Its ability to integrate with other alerting tools to notify on-call personnel is a valuable feature. Additionally, I found the initial setup to be super easy. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? Cost can be improved Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? I use Opsgenie for on-call alerting; it integrates deeply with other tools, making it ideal for notifying the on-call person seamlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nayanjeet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nayanjeet S.") NS Nayanjeet S. Software Engineer Mid-Market (51-1000 emp.) 6/3/2026 "Great Integrations, but Alert Noise and Routing Need Improvement" 2/5 What do you like best about Opsgenie? Seamless integration with jira, confluence, slack. Intuitive UI/UX. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? No grouping of alerts. No noise alert reduction feature. Unable to route alerts to different channels in slack. No AI integration. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? Infra structure alerting, RCA analysis, auto paging Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Danny B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny B.") DB Danny B. Detection & Response Lead, Cyber Security | Saks Cloud Services Mid-Market (51-1000 emp.) 8/1/2024 "Opsgenie is a good solution for emergency paging" 2.5/5 What do you like best about Opsgenie? Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? The platform can be very confusing especially adding a schedule that changes every week. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? We purchased Opsgenie to replace Pagerduty because we had Jira as a ticketing system. Since Opsgenie is a part of the Atlassian suite, this option was chosen to save money and consolidate products under one umbrella. We use Opsgenie so other departments can open P1 tickets to alert who is on call for that day in order to respond to any incidents. There is an option for Slack integration, e-mail, and text messaging to reach the intended party. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KW Kim W. IT Systems Administrator Mid-Market (51-1000 emp.) 5/30/2024 "A great alerting tool that seamlessly integrates with Atlassian products and many others" 4/5 What do you like best about Opsgenie? The ease of setting up integrations and scheduling. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when looking at the on-call schedule, every user has a color. There is no way to manually change the colors so you could have more than one user with the same color as the following user which makes it visually impossible to see at a glance who is on-call Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? Opsgenie solves our problem of 'getting our users out of bed' when there is a problem that needs to be address immediately. Previously, we relied on emails, text messages and chat notifications and needed something a bit more intrusive with an escalation so that if John didn't get out of bed to Ack an alert, Johns supervisor would then get alerted. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 1/30/2025 "Best alert aggregator tool" 5/5 What do you like best about Opsgenie? We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more Review collected by and hosted on G2.com. What do you dislike about Opsgenie? User interface should be improve for getting better experience for the user Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? We will get alert if any unusual activity happens into the production Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![John Epok P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Epok P.") JP John Epok P. Regional Platforms Lead Telecommunications Mid-Market (51-1000 emp.) 1/4/2024 "Collaboration at its finest between support and backend" 4/5 What do you like best about Opsgenie? The integration itself is seamless. As we have integrated this to our Zendesk instance, any escalations that would need backend intervention are being sent easily. Review collected by and hosted on G2.com. What do you dislike about Opsgenie? Alerts can be pretty much annoying to the point that user will have no choice but to unforego delay and just dive right through the problem. Review collected by and hosted on G2.com. What problems is Opsgenie solving and how is that benefiting you? For any cases that are highly technical, our support agents are utilizing OPSGenie to send these escalations to backend team. For backend team, this is a less cluttered platform whereby it allows them to focus on the resolution. The alerts itself on drill raises an alarm internally so that stakeholders can go on a call to solve the issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about Opsgenie? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Opsgenie ](https://www.g2.com/products/opsgenie/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How do I try Opsgenie out? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Who is Opsgenie for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/who-is-opsgenie-for) [ View all Discussions ](https://www.g2.com/products/opsgenie/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 22 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/opsgenie/pricing) ## How much does Opsgenie cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 37 purchases. Get Price Estimate Opsgenie Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-opsgenie) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-splunk-on-call) ##### ##### Opsgenie Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization [ View More Features ](https://www.g2.com/products/opsgenie/features) ##### Categories on G2 [Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which civil engineering design software gives smaller firms the most value for money with professional-grade features at a price point that does not require an enterprise license?](https://www.g2.com/discussions/which-civil-engineering-design-software-gives-smaller-firms-the-most-value-for-money-with-professional-grade-features-at-a-price-point-that-does-not-require-an-enterprise-license)[Which insurance suites integrate well with existing systems while providing strong out-of-box functionality for carriers?](https://www.g2.com/discussions/which-insurance-suites-integrate-well-with-existing-systems-while-providing-strong-out-of-box-functionality-for-carriers)[What native advertising platform works best for promoting a mobile app inside other apps without it feeling like a disruptive ad?](https://www.g2.com/discussions/what-native-advertising-platform-works-best-for-promoting-a-mobile-app-inside-other-apps-without-it-feeling-like-a-disruptive-ad) [Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app)[What are the highest rated health care credentialing platforms for teams of 501–1000 employees seeking sustainable long-term value?](https://www.g2.com/discussions/what-are-the-highest-rated-health-care-credentialing-platforms-for-teams-of-501-1000-employees-seeking-sustainable-long-term-value)[Pros and Cons Details](https://www.g2.com/products/opsgenie/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)