--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4201 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

# Dialpad Connect Reviews & Product Details

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Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

* * *

Product Website
Dialpad Connect
Seller
[Dialpad](https://www.g2.com/sellers/dialpad)
Discussions
[Dialpad Connect Community](https://www.g2.com/products/dialpad-connect/discuss)
Languages Supported

English, Japanese

Solution Type

All-in-One

Overview by
Sarah Rolfing

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## Pricing

Pricing provided by Dialpad Connect.

### Pro

$25

Per user, per month invoiced annually

[
View More Pricing Information
](https://www.g2.com/products/dialpad-connect/pricing)

Dialpad Solutions
(1)

See how Dialpad products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

Dialpad

SolutionBy Dialpad

](/sellers/dialpad/solutions/dialpad)

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## Dialpad Connect Integrations
(20)

What do users say about integrations?

Verified by Dialpad Connect

[

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Datarails

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Dynamics 365 Sales

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Front

](https://www.g2.com/products/front/reviews)[

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Gong

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HubSpot Marketing Hub

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HubSpot Sales Hub

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HubSpot Service Hub

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JobDiva

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Microsoft Outlook

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Microsoft Teams

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Nimble CRM

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Outreach

](https://www.g2.com/products/outreach/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Headless 360 Platform (formerly Salesforce Platform)

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

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Talent Pathway

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Zendesk for Customer Service

](https://www.g2.com/products/zendesk-for-customer-service/reviews)

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 ![Alina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alina M.")
AM

Alina M.

Recruiting Specialist

Mid-Market (51-1000 emp.)

6/30/2026

"User-Friendly Transcripts and Easy Contact Management"

5/5

What do you like best about Dialpad Connect?

I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Candice M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Candice M.")
CM

Candice M.

Regional Scheduler

Mid-Market (51-1000 emp.)

2/3/2023

"Great, Reliable service at a high price"

3.5/5

What do you like best about Dialpad Connect?

I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I have used other VoIP services and they were unreliable and dropped calls frequently. With Dialpad I have not dropped a call yet and I live in a very rural area. Dialpad allows me to track who I have called, when I called them, if a message was left, any inbound calls, etc. It also allows me to have my cell phone close by as my work phone but turn off the work number when my work hours are over. Review collected by and hosted on G2.com.

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6/30/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Jason C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason C.")
JC

Jason C.

Sales Manager

Automotive

Small-Business (50 or fewer emp.)

6/4/2021

"Very trustworthy and simple"

5/5

What do you like best about Dialpad Connect?

Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

1. More Customization for AI Agents

The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled.

2. Deeper Analytics for Small Teams

Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Connect:

Just go for it, it will help you and your task Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It helps me connect with both techy and non-techy people. I can text or call easily, so it really feels like it’s for anyone and everyone. Review collected by and hosted on G2.com.

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7/30/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

EA

Elizabeth A.

Program Generalist

Mid-Market (51-1000 emp.)

11/23/2022

"Portable, Phone-Mirroring, Connected"

5/5

What do you like best about Dialpad Connect?

I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Gives me an organized list of contacts and recent messages, as well as mostly accurate voicemail transcripts. The ability to create, save, and set voicemails are handy for holidays or PTO. My favorite thing about it is the ability to connect calls/texts to Salesforce records. Review collected by and hosted on G2.com.

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6/30/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

RB

Roberto B.

Owner

Construction

Small-Business (50 or fewer emp.)

7/15/2026

"Texting Issues- Calling Works"

0/5

What do you like best about Dialpad Connect?

The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The text messaging never functioned properly. 1.) This is a new account- default settings 2.) 10tdlc approved business line 3.) Dealt with customer support for over six months, and they were unable to resolve the issue. The problem is that the business cannot text message a client initially. instead, the client must send the first text. Then, the business can reply in the text thread (but not always.) Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

VOIP business line. Calls work. Incoming text-messages work to the best of our knowledge Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic Review from User Profile

NS

Nick S.

Recruitment Manager

Small-Business (50 or fewer emp.)

9/6/2023

"Best in VOIP "Dialpad Ai Voice""

5/5

What do you like best about Dialpad Connect?

Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

need to work on the some existing features to make more effective and reduce the interruption for user . Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon
7/1/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources")
AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

6/18/2026

"Easy to use software"

5/5

What do you like best about Dialpad Connect?

We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward.

One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators.

The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements.

That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad Connect has helped solve several communication challenges for our team. Before implementing it, managing calls across different devices and locations was difficult, and it was often challenging to keep track of important conversations and follow-up actions.

With Dialpad Connect, all our business communications are centralized in one platform, making it easier for employees to collaborate and stay connected whether they're in the office or working remotely. The AI-powered call transcription and voicemail features ensure that important details aren't missed, while call analytics provide useful insights into team performance and customer interactions.

As a result, we've improved responsiveness, reduced missed communications, increased productivity, and created a more seamless experience for both our employees and customers. Review collected by and hosted on G2.com.

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7/31/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Stephen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen C.")
SC

Stephen C.

CEO

Small-Business (50 or fewer emp.)

5/15/2026

"DO NOT USE DIALPAD"

0/5

What do you like best about Dialpad Connect?

Absolutely nothing, because I can’t get any of my questions answered or resolved. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again.

The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Tylor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tylor C.")
TC

Tylor C.

Admin

Mid-Market (51-1000 emp.)

7/13/2026

"Support is Great and so are the features"

4.5/5

What do you like best about Dialpad Connect?

Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad Connect helps us communicate with customers more efficiently and keeps important call and messaging information organized in one place. The detailed reporting makes it easy to review activity quickly, spot trends, and find the information we need without digging through multiple sources. Overall, it saves us time and supports better business decisions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Hector C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector C.")
HC

Hector C.

Small-Business (50 or fewer emp.)

6/26/2026

"AI-Powered Communication Simplifies Client Interactions"

5/5

What do you like best about Dialpad Connect?

I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad Connect simplifies communication with AI summaries, reducing back-and-forth on client calls and aiding understanding by capturing key interaction details. It exports summaries, letting coworkers grasp client conversations without repeating discussions. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

## Questions about Dialpad Connect? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Dialpad Connect
](https://www.g2.com/products/dialpad-connect/discussions/new)

GU

Guest User

How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)

 ![Colleen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen C.")
CC

Colleen Clancy
•
Last activity about 6 years ago

Why is the hold music so bad? Why is it "essential"?

4 Upvotes

3

[
Join the conversation
](https://www.g2.com/discussions/hold-music)

[
View all Discussions
](https://www.g2.com/products/dialpad-connect/discuss)

## Pricing Options

Pricing provided by Dialpad Connect.

### Pro

$25

Per user, per month invoiced annually

### Standard

$15

Per user, per month billed annually or $20 billed monthly.

### Enterprise

Custom

Per user, per month invoiced annually

[
View More Pricing Information
](https://www.g2.com/products/dialpad-connect/pricing)

Dialpad Connect Comparisons

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##### 
##### Dialpad Connect Features

Basic Communication

Phone Calls

Instant Messaging

Screen Sharing

Advanced Features

Hold Music

Automated Attendants

VOiP Number

Access

Software Pairing

Browser Extension

Individual Download

Collaboration Tools

Screen Sharing

[
View More Features
](https://www.g2.com/products/dialpad-connect/features)

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