Dialpad Connect Reviews & Product Details

It’s been a great experience since we started using Dialpad last year. I really like the transcription feature because I can copy and paste it into my notes. When clients ask questions, I can go back to the transcript and make sure I address everything they brought up.

I also appreciate the option to download recordings and listen to them in real time, and the screen recording is just one of the awesome features. There’s a lot you can customize too—you can set up your favorites and create your own channels and contact centers. On top of that, the voicemail feature is helpful because I can listen to messages my colleagues leave for me. Review collected by and hosted on G2.com.

I’ve noticed that whenever I turn up the speaker volume on my headset, my microphone settings switch back to the old phone I used before. Because of that, I end up having to work around it by adjusting the volume up and down until it recognizes the current device I’m using, or I have to unplug and plug the headset cord back in so it will detect it properly. I’ve been trying to figure out what I can do to fix this. I’m hoping there’s an option to remove or delete the old phone from the dropdown so it doesn’t keep showing the device I used previously. Review collected by and hosted on G2.com.

I enjoy the fact it works and the layout is fairly intuitive. Its not hard to learn where to go and how to use as a user, most of our users dont even need any type of training. Pricing isnt too bad compared to mobile lines we have with Tmobile. Even the admin side of the program works just fine and performs well. Review collected by and hosted on G2.com.

Not much I can say I dislike. I guess I just dislike the mobile app as its not my favorite thing to use when making calls. I think if possible, it would be cool it I could somehow use my native phone app to make calls from this number. Review collected by and hosted on G2.com.

What I like most about Dialpad is how convenient and reliable it is, especially when handling a high volume of calls throughout the day. I regularly use its calling features, call history, contact management, voicemail, and call recordings to manage my interactions with prospects and keep track of follow-ups. I also appreciate being able to quickly review previous calls and access contact information without having to switch between multiple platforms.

These features help me stay organized, save time, and manage my daily calling tasks more efficiently. One unexpected benefit is being able to revisit call recordings when I need to verify details or recall important information from a conversation. Overall, Dialpad helps me maintain a smoother workflow and stay productive throughout my shift. Review collected by and hosted on G2.com.

One area that could be improved is Dialpad's AI-generated call transcription feature. The transcriptions are not always accurate, particularly when identifying names, certain words, and phrases used during conversations. This sometimes requires me to replay call recordings and manually verify details, which takes additional time and affects my workflow. It would be helpful if Dialpad could improve its speech recognition accuracy, especially for different accents and speaking styles. Additionally, improving call connection stability and reducing occasional delays would make conversations smoother and more reliable. These improvements would help users save time, maintain accurate call records, and work more efficiently. Review collected by and hosted on G2.com.

Dialpad Connect has completely transformed our business communication. The built-in Voice Intelligence (Ai Recaps) is a standout feature, providing quick call summaries, action items, and real-time transcriptions. The call audio quality is consistently clear, and the interface is incredibly clean and intuitive across both desktop and mobile apps. Setting it up took very little effort, and integrating it into our existing workplace workflow was seamless. Review collected by and hosted on G2.com.

While the overall platform is solid, the mobile app can occasionally take a few seconds to connect calls when switching between Wi-Fi and mobile data. Additionally, some of the advanced reporting metrics in the admin dashboard take a bit of time to learn, but customer support usually clarifies things quickly. Review collected by and hosted on G2.com.

I really love the layout of the Dialpad Connect system. It's easy for me to see all the inbound calls and messages that have been received by our company in just a few clicks.

I can easily follow up with potential new clients as well as established clientele. It's very easy to manage the client profiles as well! You have all their information and notes at your fingertips when you're on a live call. The chat transcription feature is very clutch too. It helps me make quick notes after the call in case I want to confirm a detail the client mentioned or might have misheard something.

I also appreciate the built in integration for video calling make it easy to set those up straight through the Dialpad dashboard if that is needed for any possible client meetings where they want to be visible and see our staff.

Overall Dialpad has been the easiest VoIP tool I've used in the last 10-15 years. Believe me, I've worked some really bad/confusing ones and Dialpad has taken all that worry & stress away.

Highly recommend using Dialpad to manage your business call flow, especially if you're a small business just getting started. Review collected by and hosted on G2.com.

Sometimes the messaging features don't appear to work as intended Review collected by and hosted on G2.com.

What I like most about Dialpad connect is how easy it is to build out user groups and set up routing. Making changes is straightforward, and user adoption happens very quickly. Review collected by and hosted on G2.com.

One thing that could be better about Connect is that it doesn’t seem possible to join a contact center. To me, contact centers are a big part of what makes Dialpad so powerful, so not being able to use that functionality feels a bit odd. You also miss out on certain ring functions, and for teams that are locked into a specific workflow, that limitation might be enough for them to decide to pass on it. Review collected by and hosted on G2.com.

Dialpad Connect provides a reliable and user-friendly communication platform that makes managing business calls much easier. I particularly appreciate the flexibility of being able to make and receive calls from my desk or mobile device without being tied to a physical phone. The interface is intuitive, and having calling, messaging, and video conferencing available in one platform is very convenient. Overall, it has been a great solution for our daily business communication needs. Review collected by and hosted on G2.com.

While Dialpad Connect works well overall, there are areas where the experience could be improved. Some settings and administrative features could be more intuitive, particularly when configuring more advanced call-handling options. I would also appreciate greater flexibility in customization and integrations. These are relatively minor drawbacks compared to the overall functionality of the platform. Review collected by and hosted on G2.com.

Dialpad has transformed how I manage my workload. Keeping calls, texts, and conversation history in one place has cut out hours of manual work and made following up with clients much easier.

I spend less time tracking down information and more time actually helping people. It’s made a real difference in staying organized, keeping communication moving, and managing a busy day without constantly switching between systems.

If you’re juggling a lot of client conversations, I highly recommend it. Dialpad has given me valuable hours back—and that adds up fast. Review collected by and hosted on G2.com.

The API and automation setup could be more straightforward. Connecting Dialpad with our other systems took more troubleshooting than I expected, and clearer documentation and error messages would have saved time. Once everything is working, it’s a huge help—but getting there could be easier. Review collected by and hosted on G2.com.

Calling and texting from the same number in one app is huge for me — I run moving quotes all day and never lose a conversation. The AI call summaries and transcripts are the best part: after every call I get the key details and action items written out, so I can build an accurate quote without taking notes mid-call. It’s fast, reliable, and works the same on my computer or phone. Review collected by and hosted on G2.com.

Not much to complain about. The AI summaries occasionally misspell names or mishear a number, so I double-check those. Texts with lots of photos can also be a little slow to load. Minor stuff compared to how much time it saves me. Review collected by and hosted on G2.com.

The best thing that I can say about any software I use on the daily is that it works intuitively and doesn't present unnecessary barriers to normal tasks. In my experience with Dialpad, it just works. The options I need are easily visible, the layout is clear, and work that I do often as an attorney - like merging calls, juggling holds, recording, etc. is doable with a single click without getting lost in a side menu. It just works without additional effort, which I appreciate. Review collected by and hosted on G2.com.

To access recordings, you need to go into a browser, which is inconvenient. Additionally, we get a lot of files sent over text by clients, and viewing, downloading, and compiling those requires that we download each one 1 by 1. Review collected by and hosted on G2.com.