--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4214 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4214 scale: '5' date_modified: '2026-09-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,214 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless integrations. (130 reviews) - Users value the **call management** features of Dialpad Connect, noting ease of use and excellent call quality. (71 reviews) - Users value the **helpfulness of AI transcription** , enhancing efficiency and ease of use in their workflows. (60 reviews) - Users value the **call recording feature** of Dialpad Connect for its utility and ease of review. (55 reviews) - Users love the **AI-powered features** of Dialpad Connect, enhancing productivity with real-time transcription and sentiment analysis. (52 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (52 reviews) - Intuitive (50 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (46 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (39 reviews) **What users dislike:** - Users report **call quality issues** with Dialpad Connect, especially during important conversations and varying network conditions. (57 reviews) - Users experience **connection issues** with Dialpad Connect, often facing call quality problems that disrupt communication. (43 reviews) - Users find the **missing functionality** frustrating, especially the lack of options beyond DND and syncing issues with Podio. (29 reviews) - Users experience **recording issues** with Dialpad Connect, expressing frustrations about voice recording and voicemail customization. (28 reviews) - Users report **call quality issues** including dropped calls and difficulties in connecting, leading to frustration and lost communications. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (26 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Very easy to setup, took only 15 minutes. **What do you dislike about Dialpad Connect?** Uploading contacts or CSV file is really hard.. eve the option is hidden very deep **What problems is Dialpad Connect solving and how is that benefiting you?** Voice Clarity and portability ### 2. Reliable Calling tool, with clean interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan A. | Marketing specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 18, 2025 **What do you like best about Dialpad Connect?** I love how reliable and easy to use Dialpad is, on one click it can reach you to any person in the world, with recording available for improvement. It’s also helpful that you can see call history, voicemails, and contacts all in one place without going much around. **What do you dislike about Dialpad Connect?** Sometimes the mobile app lags and take sometime to load, and the transcription isn’t always perfect, but overall it works well. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad gives us a secure way to make and receive business calls without needing any separate device. It keeps everything organised and makes it easier to stay connected with clients while working remotely, also you can call anyone in the world at ease. ### 3. Really like the app, easier to use than other VIOP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The app works well and it's easy to follow how to make calls, get vm and sends sms. **What do you dislike about Dialpad Connect?** I wish setting up the features would be eaisier. I"ve used 8x8, aircall and others and their system for setup is much easier. The chat help is great, but it would be nice if we could call someone for help too. **What problems is Dialpad Connect solving and how is that benefiting you?** we need a internationaly phone line. ### 4. Easy to use and administer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Easy to provision users, app can be used independently or through MS Teams integration for easy access. **What do you dislike about Dialpad Connect?** Some providers do not send SMS to Dialpad numbers (e.g. MFA code). Not a Dialpad issue, but something to be aware of. **What problems is Dialpad Connect solving and how is that benefiting you?** Provides an easy to administer platform for VOIP services, allowing us to onboard users in minutes and assign them to departments immediately for taking calls. ### 5. Best soft that I have used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** AI summary/recorded calls playback and share options. User friendly **What do you dislike about Dialpad Connect?** Sometimes the connection is not the best **What problems is Dialpad Connect solving and how is that benefiting you?** Taking call notes, it is fairly accurate with AI ### 6. User friendly and several features **Rating:** 5.0/5.0 stars **Reviewed by:** Aubrey C. | Human Resources Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** I like that you can text. I like that you can see the whole call history at your fingertips, much like an email thread would be. I like that you can rename someone in your contact list. **What do you dislike about Dialpad Connect?** The only feature I would like to see is having an inbox or a section of blocked callers and the voicemails they have left, or a list of the phone numbers you've blocked. **What problems is Dialpad Connect solving and how is that benefiting you?** It's a great alternative to buying everyone mobile phones. They can download the app to their personal phone if they want, which provides cost efficiency. It's very helpful to text on Dialpad, as sometimes that's the only way to get ahold of someone. ### 7. I love the call recording feature **Rating:** 5.0/5.0 stars **Reviewed by:** Charles U. | Retirement and Estate Planning Professional, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** The ability to record calls and the ease of uploading prospects **What do you dislike about Dialpad Connect?** Not sure that I dislike anything. It is a great system. **What problems is Dialpad Connect solving and how is that benefiting you?** Maintaining records ### 8. Does what you need it to and then some. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I can use this from the browser on my phone, how cool is that? I mean they have an app but to be able to do it via Edge Mobile... mind blowing! **What do you dislike about Dialpad Connect?** The idiots I have to setup accounts for that never learn how to use it properly. **What problems is Dialpad Connect solving and how is that benefiting you?** Centralized Phone, Text, Chat, etc. we are looking into the faxing options too now. ### 9. Costly but flexible and feature-rich **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** It can be used from many different devices - a desk phone, a personal phone, a computer. The ability to customize an autoattendant for the main line is quite nice too. There are also a great bunch of useful settings and customizations that can be applied. **What do you dislike about Dialpad Connect?** The cost is significant. It can't be used without a dedicated unique 10-digit number, but there are many users who don't use any of the settings or app and only want a phone on the wall - for which the subscription cost doesn't seem worth it. **What problems is Dialpad Connect solving and how is that benefiting you?** Flexible communication from any device in any location ### 10. Easy to Use with Fewer Dropped Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | Patient Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2025 **What do you like best about Dialpad Connect?** Its easy to use and we have had a lot less dropped calls since switching from our previous software. **What do you dislike about Dialpad Connect?** When a caller hangs up before the call is answered, it counts as a missed call. **What problems is Dialpad Connect solving and how is that benefiting you?** This allows us to connect with all of our patient's and its easy to use through out multiple departments ### 11. Works great, tons of helpful features. Dialpad definitely keeps updated with today's technologies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Easy to keep connected via Video, audio and texts! AI Noise suppression **What do you dislike about Dialpad Connect?** Sometimes phone calls can be a little static but it's very rare and not really that much of a problem **What problems is Dialpad Connect solving and how is that benefiting you?** It is solving the way we communicate with our clients with REAL TIME statistics, ease of use and a lot of helpful and easy features all bundled into one package! ### 12. Essential for our Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** We're able to monitor live calls, view transcripts, call recordings and get essential data about how our agents are going. **What do you dislike about Dialpad Connect?** There is nothing standoutish that we dislike about dialpad connect, it has worked very well for our business. **What problems is Dialpad Connect solving and how is that benefiting you?** It's competitive in pricing for a VOIP, it allows us to check worth ethic with employees, remember crucial client info and such. ### 13. Works great for click to call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** Using click to callis the best reason i use it **What do you dislike about Dialpad Connect?** customer service takes a while to get back **What problems is Dialpad Connect solving and how is that benefiting you?** click to call ### 14. Dialpad for call centre **Rating:** 3.0/5.0 stars **Reviewed by:** Darren G. | IT & Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The app works well so we can get calls wherever we are. It works well for individual users **What do you dislike about Dialpad Connect?** Many of the advanced features such as wall boards, hunt groups and reporting don't work as well as they should yet **What problems is Dialpad Connect solving and how is that benefiting you?** We use it in our 20 person call centre and also for our other office staff ### 15. Great platform Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Dialpad has so many features and can grow as I grow, it has all the features I am needing to provide good customer service. **What do you dislike about Dialpad Connect?** Initial invite to our team can at times become difficult for them to become part of our network. Not sure who is to blame. **What problems is Dialpad Connect solving and how is that benefiting you?** They are solving my departments, and IVR ### 16. I have used dialpad for a while now and have enjoyed it very much- from features to ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I find that the app is easy to use and the features fit well with my needs **What do you dislike about Dialpad Connect?** I wish I could change the alert tone so when I'm out in the field I could hear the alerts better. **What problems is Dialpad Connect solving and how is that benefiting you?** Another platform incase the other ones are not working and the recording feature so nothing is missed ### 17. minor quality of life issues that hurt at scale **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Good UI, good share tool experience with clients so they do not have to download an external teams/zoom app **What do you dislike about Dialpad Connect?** Has some issues with routing logging especially for non-linked accounts in SF. On the SF integration there is no ignore option for incoming calls while currently outbound so you have to decline or wait for the 2nd call to finish to end the current call or switch to the desktop app to end and have potential logging issues with salesforce **What problems is Dialpad Connect solving and how is that benefiting you?** standard VOIP, current deployment does not have any dialpad specific paint point solves ### 18. Solid platform for voicemail and calling management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The voicemail transcription, city listed for caller, the details given in each message. The 'resolve' feature is helpful with multiple teammates in multiple time zones managing message distribution. **What do you dislike about Dialpad Connect?** I wish I could resolve a voicemail without being prompted to leave notes. **What problems is Dialpad Connect solving and how is that benefiting you?** Solved us having a phone line - saves me time with spam calls. ### 19. Dialpad Connect does what it’s supposed to do: reliable calls, clean interface, and good analytics. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Reliable call quality, clean UI, and solid analytics. It’s easy to onboard a team and actually usable day to day without constant babysitting. **What do you dislike about Dialpad Connect?** Some call flow quirks and performance inconsistencies show up at scale. A few features feel half-baked, and troubleshooting isn’t always as fast as it should be. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of managing calls and team communication in one place. It gives me visibility into call activity, performance, and conversations, which makes it easier to manage volume, track results, and keep things organized as the team scales. ### 20. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I like most the Built in AI Tools, Easy set up and cloud flexibility and integration with salesforce and google cloud. **What do you dislike about Dialpad Connect?** Some integrations (like CRM sync, SMS, or advanced tool connections) can be limited or less reliable — especially on lower plans — and may require upgrades or custom work **What problems is Dialpad Connect solving and how is that benefiting you?** Before Dialpad, calls, texts, meetings, and voicemails might have been in separate apps — leading to missed messages or slow responses. Dialpad unifies everything in one platform so you and your team don’t have to switch between tools. ### 21. It is great to have the option of answering on my desktop or cell phone! **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Being able to view all communications and look back. **What do you dislike about Dialpad Connect?** I'm still new and learning, so I am stilling working out all the correct settings. We are a small business so finding the time to learn all the ins and outs. **What problems is Dialpad Connect solving and how is that benefiting you?** check communication with co-workers through the messaging portion is great! ### 22. One of the best VOIP platforms to date **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Being able to sign in from mobile and virtually anywhere has been gamechanging. **What do you dislike about Dialpad Connect?** Contact are unable to be imported to an Office at the local level. This step is cumbersome to transferring franchise businesses which happens often in franchise environments. **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to oversee all locations in 1 environment. ### 23. Accessible and Easy to Use, but Troubleshooting and Salesforce Integration Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2026 **What do you like best about Dialpad Connect?** accessibility, dynamics and ease of use **What do you dislike about Dialpad Connect?** the troubleshooting can sometimes take time to solve , sometimes the forgot password field makes it hard and the disposition integration with salesforce is hard **What problems is Dialpad Connect solving and how is that benefiting you?** helps connect with customer internationally in both meetings calls and SMS ### 24. Really great connection experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I love the fact that it is versatile and easy to utilize on my desktop or my phone. **What do you dislike about Dialpad Connect?** Nothing really, everything is pretty seamless and easy to use and understand. **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to connect to our clients faster and the Ai feature is a plus. ### 25. Easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** It's easy to set up and customer service is quick. I got to chat with a live person when I needed tech support. **What do you dislike about Dialpad Connect?** It took a while to port our number, but they were very helpful. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping staff organized, which helps us better assist customers. ### 26. Good features and friendly support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The user directory is very helpful in quickly transferring and dropping calls in queue. **What do you dislike about Dialpad Connect?** The restrictions for overflow when using DialPad as a call center are frustrating and lead to some missed calls. **What problems is Dialpad Connect solving and how is that benefiting you?** The reporting options are very robust and give a lot of information. ### 27. DialPad Is The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Karly M. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** What I like the most is the ability to go back and read voicemails or read transcripts from calls. I also enjoy getting to use it on both my work laptop and through the app on my cell phone. **What do you dislike about Dialpad Connect?** What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. **What problems is Dialpad Connect solving and how is that benefiting you?** This allows me to review calls after the call is over and to document notes such as purpose of call for me to review later. It also will prepare notes on my call for me to view as well. ### 28. Dialpad has been a reliable, easy-to-use platform for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect is easy to use and reliable. Call quality is consistently clear, and features like call routing, voicemail, and mobile access help our team stay responsive and connected. **What do you dislike about Dialpad Connect?** Occasionally there can be minor call delays or app lag, and some advanced features take time to fully learn. Overall, the experience has been positive. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps us manage inbound and outbound calls, route calls efficiently, and keep our team connected across locations. It improves responsiveness, organization, and overall communication with clients. ### 29. Very Impactful business application to share and grow with visibility. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I love the transcripts and being able to reference back to information from past calls. **What do you dislike about Dialpad Connect?** Sometimes the call can sound like a VOIP call and cuts in and out. **What problems is Dialpad Connect solving and how is that benefiting you?** Repeat visibility of customer/vendor relations and ease of returning to calls to reference information conveyed. ### 30. Great App, great price easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Ease of use, we were up and running within an hour! **What do you dislike about Dialpad Connect?** The user interface is a little confusing when you are an operator of other departments, the inbox throws me sometime, since most of the call or voice mails are primarily for our service or sales department, I have to remember to go to the that location to get voicemails, Notes etc. **What problems is Dialpad Connect solving and how is that benefiting you?** Provide an big company feel for our smaller company. The auto attendant scripting and multiple departments was great. ### 31. Easy Setup, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Rick H. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 04, 2025 **What do you like best about Dialpad Connect?** simple setup and very good UI makes it easy to find settings **What do you dislike about Dialpad Connect?** we get our support through T-Mobile and that has been challenging there are some good ones out there, but they are the exception not the rule **What problems is Dialpad Connect solving and how is that benefiting you?** easy to get reports but the reports are misleading and can be misleading ### 32. Much better than RingCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The support is fast and helpful, and they dont beat around the bush **What do you dislike about Dialpad Connect?** Nothing so far, we are only in the setup phase. **What problems is Dialpad Connect solving and how is that benefiting you?** The support is a big thing, plus there doesnt have to be two sites for contact centers ### 33. Good needs UI Update **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** seperate from my personal #. i can have quiet hours and not have my cell # out there **What do you dislike about Dialpad Connect?** ui could use updates. would be nice to try to mirror iphone mroe **What problems is Dialpad Connect solving and how is that benefiting you?** business phone to not give out personal # ### 34. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** You can sign up with one user only. The functionality plugs into the apps I use. like Hubspot., easily. **What do you dislike about Dialpad Connect?** Setting up a number in another country, when based outside of that country, and paying by debitcard can be difficult. **What problems is Dialpad Connect solving and how is that benefiting you?** NA ### 35. Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** What I like best is how seamless it is. Whether I’m on my laptop at my desk or switching to my phone on the go, the transition is flawless. The interface is super clean and intuitive—no steep learning curve at all, which is rare for business tech. **What do you dislike about Dialpad Connect?** What I dislike most is that I cannot get it to forward phone calls to my actual phone **What problems is Dialpad Connect solving and how is that benefiting you?** It lets me take calls while still not using my personal number ### 36. Haven’t Used Dialpad Connect Yet—Hard to Evaluate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** I have never used the Dialpad Connect, so I have no idea **What do you dislike about Dialpad Connect?** I am not sure because I have never used this service before **What problems is Dialpad Connect solving and how is that benefiting you?** Not sure ### 37. Clean, intuitive interface. Ease of learning and transition. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I enjoy how easy it is to navigate the various User and Admin settings. **What do you dislike about Dialpad Connect?** Some settings are different or not always available compared to the phone system I am switching from. **What problems is Dialpad Connect solving and how is that benefiting you?** Reliability. Makes offering support a smoother experience. ### 38. Very easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I don't have a phone taking up space on my desk **What do you dislike about Dialpad Connect?** There is nothing I disklike about Dialpad **What problems is Dialpad Connect solving and how is that benefiting you?** I like the fact that the numbers that call stay on the screen, it is easy to revert back to ### 39. im still getting use to the application its cool for now **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** colorful, transcription but not always correct **What do you dislike about Dialpad Connect?** disfunctions like any other software technical issues **What problems is Dialpad Connect solving and how is that benefiting you?** i had to reset my computer desktop to hear the calls and the callers were able to hear me again not sure what happened ### 40. Still figuring out how to set up Dialpad for our Salesforce **Rating:** 2.5/5.0 stars **Reviewed by:** Kateryna G. | Senior Salesforce Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Flexible routing and IVRs, AI Summaries in Salesforce Call Logs **What do you dislike about Dialpad Connect?** Inability to use the developer capabilities of IVRs, confusing Salesforce integration setup **What problems is Dialpad Connect solving and how is that benefiting you?** Taking calls out of our specialists private phone lines, providing better logging, analytics and transparency. ### 41. Great Tech Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Always on Connectivity - easy to set boundaries and toggle off if needed. **What do you dislike about Dialpad Connect?** Some of the Reporting is clunky. It could be more streamlined. **What problems is Dialpad Connect solving and how is that benefiting you?** Unifies the majority of our communications and provides accountability / visibility into operations. ### 42. super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Freight Broker, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** how easy it attaches to my phone that way i never miss a phone call. **What do you dislike about Dialpad Connect?** sometimes the connection gets buggy and it force closes **What problems is Dialpad Connect solving and how is that benefiting you?** missing calls, was the biggest problem i had with my last service ### 43. Great for small business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The AI trascription of phone calls has been very useful. **What do you dislike about Dialpad Connect?** We had some difficulty getting our deskphones up and running. **What problems is Dialpad Connect solving and how is that benefiting you?** Communication with clients will be so much easier now that we can easily send text messaging. ### 44. GREAT COSTUMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Garage foor **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** COSTUMER SERVICE IS THE BEST EVER! VERY COMMUNICATIVE **What do you dislike about Dialpad Connect?** I THINK ONE OF THE THINGS IS THAT ITS A BIT HARD TO UNDERSTAND YOURSELF SOMETIMES **What problems is Dialpad Connect solving and how is that benefiting you?** I HAVE VA'S THAT I CAN USE THANKS TO DIALPAD CONNECT ### 45. Easy to Connect, User-Friendly Calls and Messaging with AI Encryption **Rating:** 5.0/5.0 stars **Reviewed by:** Smita S. | Associate Recruitment Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 22, 2026 **What do you like best about Dialpad Connect?** Easy to connect and user-friendly. I can send or receive messages, make calls, check voicemails, transfer calls, and it also offers AI encryption for calls. **What do you dislike about Dialpad Connect?** A bit more expensive software than other softwares **What problems is Dialpad Connect solving and how is that benefiting you?** Easy to connect and user-friendly, with AI encryption. ### 46. great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Import and Export **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I like that dialpad allows me to always have the same phone number no matter what country I am traveling in **What do you dislike about Dialpad Connect?** I dont like how difficult it is to send texts **What problems is Dialpad Connect solving and how is that benefiting you?** international calling ### 47. Alright, 8 because I'm still getting to know **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** have control over how many calls are made, recordings, etc. **What do you dislike about Dialpad Connect?** That the numbers are not suitable for WhatsApp and some numbers appear as spam **What problems is Dialpad Connect solving and how is that benefiting you?** control over the number of calls from my team ### 48. Gets the job done, could have better organization & more functions/ options/personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Being able to communicate with colleagues, AI Transcript of call **What do you dislike about Dialpad Connect?** Not being able to change text message tone, or separate external text messages from internal agency messages **What problems is Dialpad Connect solving and how is that benefiting you?** Agency internal communications, call recording ### 49. Excellent Go To **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Simple interface, just works. Easy to manage **What do you dislike about Dialpad Connect?** Sometimes the call quality lacks, but think that might be related to bandwidth **What problems is Dialpad Connect solving and how is that benefiting you?** Easy call management. Ease of user management. Easy to deploy physical phones. ### 50. Solid product with solid api **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** API and easy to connect it with our business TMS **What do you dislike about Dialpad Connect?** Nothing really, we are getting quick responses from the support staff if any issues occur **What problems is Dialpad Connect solving and how is that benefiting you?** API, ease of data analysis, workload balancing ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+04%3A27%3A30+-0500&secure%5Bsession_id%5D=aa3f7c6a-b377-4195-acaf-3268ac2c671b&secure%5Btoken%5D=e71aae3a4b6d6b0834796a2a8ed43a366eda8782ea9b00b883b876e9e9109059&format=llm_user) ## Dialpad Connect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Dialpad Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,416 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (901 reviews)