--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4185 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4185 scale: '5' date_modified: '2026-06-26' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,185 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users enjoy the **ease of use** of Dialpad Connect, highlighting its intuitive interface and seamless call management. (126 reviews) - Users value the **AI features** of Dialpad Connect, enhancing call management and communication efficiency significantly. (70 reviews) - Users find the **call recording feature** invaluable for reviewing conversations and enhancing communication efficiency. (56 reviews) - Users find the **customer support helpful** , enhancing their remote work experience with effective call management features. (56 reviews) - Users appreciate the **user-friendly interface and seamless CRM integration** of Dialpad Connect, enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users report issues with **call quality** , which can affect important conversations and overall satisfaction with Dialpad Connect. (57 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustrations during calls and affecting overall usability. (42 reviews) - Users report **missing functionality** in call forwarding and lack administrative controls for real-time user status management. (29 reviews) - Users report **recording issues** with Dialpad Connect, including dropped calls and connectivity problems, impacting overall reliability. (27 reviews) - Users face significant **call quality issues** with Dialpad Connect, leading to disruptions and dissatisfaction during communications. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (26 reviews) - Missing Features (26 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. No need for a second phone **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Dialpad Connect?** I love that I can use my phone and be able to have my business contacts separated. **What do you dislike about Dialpad Connect?** Sometimes it cuts out on some calls. Some calls are also harder to hear. **What problems is Dialpad Connect solving and how is that benefiting you?** N/A ### 2. Phone anywhere, anytime with Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Host Ambassador, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Dialpad Connect?** I like how Dialpad is easy to use, from computer or my phone **What do you dislike about Dialpad Connect?** Sometimes the service and connectivity isn't great **What problems is Dialpad Connect solving and how is that benefiting you?** Not needing to use my personal number to make calls ### 3. Exceptional Communication Tool for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Dialpad Connect?** We have been using Dialpad at our Organization for long time and it has helped us in lot more ways. The tool is user-friendly and the call quality is consistently clear. We are using the Dialpad in Desktop as well in Android mobile and the services are seamless in both devices. Also, the AI-powered features like transcribing the call and recording helps in keeping the records properly. **What do you dislike about Dialpad Connect?** We haven't noticed any issues with Dialpad as of now and it seems to be perfect as per our expectations. **What problems is Dialpad Connect solving and how is that benefiting you?** We are happy with usage of Dialpad in our organization. We were using few other tools before but had lot of problems with call quality, frequent disconnects. But once we started using dialpad in our organization, we have never experienced call disconnection or low quality calls. It has improved our testing efficiency in our oirganization. ### 4. Automation can improve communication and note-taking for remote teams **Rating:** 4.5/5.0 stars **Reviewed by:** Carmen M. | Data Scientist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Connect?** Dialpad Ai Meetings' video conferencing is its strongest suit, allowing users to do things like route calls, mute them, or set up calls with three or more participants. Plus, the sound is great. The ease of use makes it perfect for leaving messages and scheduling a meeting regardless of the other person's time zone. Automatic note-taking during important meetings is made much easier with AI-powered real-time transcription. The best part is that you can use it remotely from anywhere using your mobile phone. **What do you dislike about Dialpad Connect?** Dialpad Ai Meetings is an excellent tool, but the paid versions become prohibitively expensive as we add more features. **What problems is Dialpad Connect solving and how is that benefiting you?** We rely on Dialpad Ai Meetings for our company's internal meetings and external communications, especially for high quality and fast video conferencing. We also use Dialpad to communicate with remote workers who aren't physically in the office. This allows us to meet more regularly than if we were all in the same room. Meeting recording, screen sharing, live chat, and meeting polling are just a few of the advanced features that Dialpad offers, which helps us save time on administration and makes it easier to collaborate during video conferences and find out what works best for everyone. ### 5. Dialpad usage for our voice bot testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Dialpad Connect?** The patform is easy to use and its feature makes our voice bot testing very smooth and efficient and i like its recording feature , vocie quality and transcript feature , it has very good customer support and also like to use the dial pad frequently on our day to day work and its easy to install and user frendly to operate **What do you dislike about Dialpad Connect?** There are no such things for now that I don't like **What problems is Dialpad Connect solving and how is that benefiting you?** We need regular testing of calls to moniter thire behavior , to record the calls and analysis speach to test results (STT) every thing is intigrated into one package which I find satisfactory. Dialpad connect is become a key part of process helping us improve performance and refine our bot's capabalitys. ### 6. The Best Ai video meeting application designed so far **Rating:** 4.0/5.0 stars **Reviewed by:** Girish R. | Web development and content writing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Dialpad Connect?** The dial pad connect is the best application designed for the user to attend the meeting in a flexible way providing the greater frequency of use over the applocation the integration of the ai technlogy has made a far better application for the better customer enhancement supportover the users giving the ease of use faclity and easy implementation amoung the various users. **What do you dislike about Dialpad Connect?** the dislike think about the Dialpad connect is the caption rendering is not unique amoung the system because the way of the approach towards the metting rather it is given a flecxiblity but lacks the overall productivity of the application. **What problems is Dialpad Connect solving and how is that benefiting you?** dialpad is sloving the process of mantaining every ongoing communication between multiple users which provides the better dynamic communication facility to the usrs and connecting rapidly to make the better language understanding across multiple users. ### 7. "Experience Seamless Connectivity with New VOIP Tool" **Rating:** 5.0/5.0 stars **Reviewed by:** Karan S. | HR Specialist , Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Dialpad Connect?** We got this tool 2 days back as I am doing a test run of this tool. I must say that this once is an excellent VOIP tool, has a user friendly interface and has all the features available on a single screen. It has texting, voice calls and conference features available which makes things easily manageable. This also has a Calendar reminder, screen-share, group call and conference feature as well which makes it a way ahead of it's major competitors available inn the job market. **What do you dislike about Dialpad Connect?** I didn't find anything to be disliked as of now. **What problems is Dialpad Connect solving and how is that benefiting you?** Provides a loy of features require such as Calendar setup and reminders, screen-sharing, easily accessible GUI, excellent voice quality, not even a single call drop even with low internet speed and best class performance. ### 8. Pricy, but a Great Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Dialpad Connect?** Being able to see call transcriptions, both in real-time and post-call is extremely helpful! Its accuracy is decent, but it definitely could use some improvement, I feel it is getting better every day though. Being able to go back and look at notes/topics from a past call is a great feature and comes in handy quite often. I have been happy with the service so far, we opt to use desk phones (Polycom) and the service works seamlessly from the desktop/browser app to the desk phone. **What do you dislike about Dialpad Connect?** Dialpad is quite costly, it runs about 4x what I would pay for typical phone service, but you do get 4+ times the features you would usually have with standard landlines. So you have to weigh your pros and cons to see if it is worth it at the end of the day. There have been some issues with calls dropping before they make it through to the lines, but it is rare and not something I typically have to worry about. **What problems is Dialpad Connect solving and how is that benefiting you?** Since we are a servie company we have a lot of phone calls throughout the day, AI Voice has helped to research customers past calls, I can easily see what their last call was in reference to and if they are calling us back because the same issue is occurring, or if they are calling for new, unrelated service. It is important for my business to make sure we address the issues correctly the first time around, and being able to see the call patterns and who is regularly calling in for warranty/unresolved plumbing issues helps us better schedule our crew and make sure the customers get the best service. ### 9. Dial Pad Voice Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh Babu G. | Service Desk Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Dialpad Connect?** AI interface which reduce man power to work on reporting part **What do you dislike about Dialpad Connect?** Nothing so far as it doesn't have any negative feedback **What problems is Dialpad Connect solving and how is that benefiting you?** It accomplishes the task with AI integrated channel and gives you live Dashboard data which will give real time results ### 10. Redbooth advance features shch as workflow **Rating:** 3.0/5.0 stars **Reviewed by:** Reheal M. | Work at store, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Dialpad Connect?** I love Dialpad Meetings high quality video amd audio ensuring that remote meetings are clear and productive **What do you dislike about Dialpad Connect?** The limit features which restrict users ability to fully utilize the platform **What problems is Dialpad Connect solving and how is that benefiting you?** Helps me organiz remote meetings providing a secure and reliable platform for virtual communication ### 11. Great Tool for Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Dialpad Connect?** It's easy to make calls from your phone, computer, and Bluetooth headsets. It's a tool that we use often (every day) to communicate internally and externally. The support team is great at resolving technical issues. **What do you dislike about Dialpad Connect?** Sometimes the sound is inconsistent which can make calls unpredictable. **What problems is Dialpad Connect solving and how is that benefiting you?** DialPad allows us to communicate with staff who wfh and in other locations easily. ### 12. Cloud bazed video **Rating:** 4.5/5.0 stars **Reviewed by:** Kelvin D. | Installer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Dialpad Connect?** Meeting offers high-definition video conferencing fir up to 100 participants **What do you dislike about Dialpad Connect?** Some users have reported limited customization options for meeting settings and user interfaces **What problems is Dialpad Connect solving and how is that benefiting you?** It allows users to join meetings from anywhere, on and device ### 13. personal experiance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** Easy to use, great features , helpful in day to day communication **What do you dislike about Dialpad Connect?** sometimes there are connections issue but those are usally resolved quickly once they have been reported **What problems is Dialpad Connect solving and how is that benefiting you?** making communication with patients easier ### 14. I am on hold writing this... **Rating:** 0.0/5.0 stars **Reviewed by:** Ian S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Dialpad Connect?** They have a great sales team the seem to bve able to pormise the world... **What do you dislike about Dialpad Connect?** Nothing works beneath the glossy exterior - mainstream CRM integration...now on email support via ticket in Philipnes...been told by multiple people 'we'll call you back' which is kind of ironic for a phone VOIP company **What problems is Dialpad Connect solving and how is that benefiting you?** We migrated from AirCall due to quality and the level of support, they now feel like a eutopian dream compared to the nightmare we are living ### 15. Solid product. On par with bundeld competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Dialpad Connect?** ability to dial out to call participants to add them to the conference call if they haven't dialed in on time **What do you dislike about Dialpad Connect?** dial out feature calls/texts from random number, not my dialpad number **What problems is Dialpad Connect solving and how is that benefiting you?** Lightweight confrence call and video call client. very low friction for customers to join which is good. any sign in or download will immediatrly turn people off ### 16. Innovative Comms **Rating:** 5.0/5.0 stars **Reviewed by:** Justine d. | Joy Hotel Concierge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Connect?** The updated version is actually quite helpful! I tend to mishear a lot of things when talking to people with noisy background. The Ai scripts and easy-access recording make it easier for me to understand the people I talk to better. It's also easy to use as I can have the frequent contacts save and call with just one click. With the other tools I'm also using for work, it is also easy to get everything integrated and do everything in just one place. I use it everyday for customer support and implementation is quite a breeze. **What do you dislike about Dialpad Connect?** The Ai system would just need a few enhancements to capture the actual dialogue, but the purpose is already there and you're all doing a great job! **What problems is Dialpad Connect solving and how is that benefiting you?** All comms needed at my workplace is in here, aside from email. We barely get issues about lagging and delays, making it a great tool for customer service. ### 17. i enjoy using the program on my phone and laptop **Rating:** 4.5/5.0 stars **Reviewed by:** Aysha H. | reductions specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Dialpad Connect?** i like that it pops up on my computer when i get a call transfered. **What do you dislike about Dialpad Connect?** sometimes, i don't get the transferred call and it sends caller straight to voicemail **What problems is Dialpad Connect solving and how is that benefiting you?** helps me to connect with my coworkes ### 18. Dialpad connect | Awesome app with great UI/UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Dialpad Connect?** This app is very good and easy to use. UI/UX for this app is very elegant, I never got any issue while using this app, had a very seamless experience. **What do you dislike about Dialpad Connect?** Sometimes when I call, the network issue is there, which gets fixed when I reopen it. But this happens rarely. **What problems is Dialpad Connect solving and how is that benefiting you?** I am using this app to call mutiple customers in different countries. I was having multiple issues earlier when I had to call different customers, but since we onboarded with Dialpad, this whole process became so seamless to me. ### 19. Works well for calls, SMS setup is a pain **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Dialpad Connect?** Calls come through clear, app works really well, AI features are clutch **What do you dislike about Dialpad Connect?** Outbound SMS still not activated 2 months later. **What problems is Dialpad Connect solving and how is that benefiting you?** Good Voip system ### 20. Dial Pad review from Xynotech **Rating:** 3.5/5.0 stars **Reviewed by:** Tabrez A. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Dialpad Connect?** Easy and QuickDialpad’s real-time transcription capabilities are highly praised for capturing conversations and making them searchable. This is especially useful for note-taking and follow-ups. **What do you dislike about Dialpad Connect?** Call Quality Issues: Some users report inconsistent call quality, particularly in areas with poor internet connectivity. **What problems is Dialpad Connect solving and how is that benefiting you?** Problem: Important details from calls may be forgotten or misremembered. Solution: AI-powered real-time transcriptions and call summaries. Benefit: Ensures nothing is missed, enabling better follow-ups and decision-making. ### 21. Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Dialpad Connect?** I like that I can review all of my information, as it is recorded and logged in a very organized matter. **What do you dislike about Dialpad Connect?** I do not like when the Chat feature lags, as this makes it hard to answer the Agents in a timely manner. But I noticed this only happens for certain AA organizations. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad to track my status at work and I like to review my information on there, as it helps me learn what I may need to work on and it helps improve my work performance. ### 22. Excellent Option for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dialpad Connect?** We've had a wonderful experience so far with Dialpad. We love the Ai options provided with our service as well as the ability for all users to utilize the advance services and SMS messaging. The implementation process was easy and painless. **What do you dislike about Dialpad Connect?** We haven't found any downsides to the service yet. The only thing we would love to see is the ability to export analytics and reports but the voice service itself is great. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai Voice has allowed us to provide better customer service and to provide beetter follow up when negative phone interactions do occur. Dialpad has simplied the way we provide service to our call-in customers. ### 23. Truly a life saver and great accountability tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela L. | Intake Specialist & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Connect?** I work as an Intake Specialist at a law firm. I am on the phone constantly - speaking with new people and learning about their stories. On busy days, it is very easy to forget what story belonged to who or what client I promised I'd follow up with. Dialpad AI Voice allows me to refresh my memory, provides a summary to my leadership team to look at should questions arise, and provides me a task list of action items. While it's not always 100% accurate, it's usually accurate enough that I can remember and understand what the feature is sharing. I use Dialpad Ai Voice daily and it was super easy to integrate for our team. **What do you dislike about Dialpad Connect?** I'm not sure if the dislikes are with Dialpad Ai Voice or with Dialpad itself. However, being able to filter my calls versus my teams calls. Being able to view trends/analytics for the department. **What problems is Dialpad Connect solving and how is that benefiting you?** Recently our law firm transitioned from having a call center answer our calls, to the Intake Team (3 people) taking all calls. Originally the call center we had would transfer calls to us of potential new clients looking to book a consultation. With this new transition, the Intake Team is taking a higher volume of calls with little to no information prior to answering. Dialpad Ai Voice allows us to be accountable to ourselves and our team. The key moments and action items listed under the summary of the call is fantastic for us to be able to review, rely on for refernce, and so other member's of our team know what happened previously when we have repeat callers. Truthfully, as 1 of 3 intake specialist, we were not thrilled about this transition, but the Dialpad Ai Voice feature has made things so much better than anticipated. ### 24. Innago - Review **Rating:** 3.0/5.0 stars **Reviewed by:** Alex T. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Connect?** The AI recaps are awesome, and very helpful when going back to see what any previous conversations were before I call someone myself. That part is very beneficial is saving us time not having to recap anything on the phone w/ a customer so they can just dive right into the issue from there. **What do you dislike about Dialpad Connect?** Any time we have had issues, the customer support line has'nt been very responsive. The only way for me to reset Dialpad when I have any issues is to completely restart my laptop. If I close DP and open it back up it just picks up where I left off, even if that was just a mistake where I left off. **What problems is Dialpad Connect solving and how is that benefiting you?** Knowing what any previous convos were in detail when they talk to someone else on my team. Also helps if I had talked to someone a couple weeks back and shows the recap so I dont misremember anything we spoke about before. ### 25. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Misty A. | Home and Auto Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Connect?** It is easy to use and easy to figure out. I had not used it and did not have any training, but I was able to jump in, set up meetings, and go. I was even able to teach others how to use it. It has the same features that zoom and goto meetings have. **What do you dislike about Dialpad Connect?** I have not figured out how to duplicate a meeting. Of course, I have not spent much time trying to figure it out either. **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to conduct office meetings with ease. Our Group Sales Agents can set up meetings with clients. We can get into the meeting even when the presenter has not gotten on. When our boss is stuck taking care of something I can jump in and lead the meeting without any issues. When we used other platforms we would have to set up a new meeting as no one could join without the presenter. ### 26. Great application with great UI and UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Dialpad Connect?** I've been really impressed with Dialpad for our AI voice bot testing. The platform is easy to use, and its features make testing interactions smooth and efficient. **What do you dislike about Dialpad Connect?** Currently, I found no issues. It is working fine for me. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad has been very helpful in testing our Intelligent Voice Bot. I use it daily, and features like transcription, call recording, and more have proven invaluable. The voice quality is excellent, and it performs reliably even with low network connectivity. It's a highly effective tool for our testing needs. ### 27. Most efficient call software **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia M. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Dialpad Connect?** I like that dialpad allows me to have a number outside of my personal phone in order to answer calls. **What do you dislike about Dialpad Connect?** I dislike that it does not let me see my missed calls very clearly **What problems is Dialpad Connect solving and how is that benefiting you?** I believe that it is a bit difficult in transcribing the voicemails but it does get the majority of it so just a small issue. ### 28. Participant on a weekly team call **Rating:** 3.5/5.0 stars **Reviewed by:** pete R. | Safety Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Dialpad Connect?** As just a party on the conference call, i can only comment on what i have been exposed to. I am impressed with the quality of sound and the clarity of voices. the features like being able to share reports and having every one on the call able to see. Once the portal has been set up, Ease of access is amazing dial a number and enter meeting.We use this weekly to keep our company and all its departments up to date. **What do you dislike about Dialpad Connect?** Since i am not the primary lead during these sessions i cant fully appreciate all the features Dialpad meetins has to offer. **What problems is Dialpad Connect solving and how is that benefiting you?** A platform was needed to keep all department up to date on weekly issues, problems, and solutions. The size of our operation has 5 departments in seperate locations. A meeting of some sort needed to happen. Since we already had the basic phone service, it was easy to include Dialpad meetings ### 29. patient care coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** james h. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Connect?** is really useful because it transcribes calls in real-time, so you don't have to worry about taking notes. It also gives helpful suggestions during conversations and automates tasks like creating call summaries, which saves a lot of time. It just makes managing calls a lot easier. **What do you dislike about Dialpad Connect?** the amount of updates and no check out for the desktop is not good it would make it much better if providers or pccs can use a desktop to checkout a patient rather than having to use the ipad **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice is great because it takes care of call transcriptions instantly, so you can focus on the conversation instead of jotting down notes. It also offers smart suggestions while you're talking and handles things like summaries automatically. Overall, it just makes your calls a lot smoother and more efficient. ### 30. Reliable Soft Phone Application for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Dialpad Connect?** Easy to use interface that works well on desktop **What do you dislike about Dialpad Connect?** Better spam call identification and filtering. Adding call display of the caller on your mobile phone rather than showing the name of your company as the ID. **What problems is Dialpad Connect solving and how is that benefiting you?** Digital call management without being tied down to a telecom phone plan. The ability to call, text, video chat with my customers from my desktop. ### 31. Real good alternative **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Dialpad Connect?** Liked the way they operate things, the interface is also good. **What do you dislike about Dialpad Connect?** Didn't like the way they manage history. **What problems is Dialpad Connect solving and how is that benefiting you?** It provides phone calls/texts/video meetings all at one place. ### 32. One of the best calling applications **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek R. | SDE-2, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Dialpad Connect?** The voice transcription feature is superb. I am able to know what I spoke and what the receiver spoke, and it gets saved, which is awesome. The UI is also user-friendly and requires no training to use the application. **What do you dislike about Dialpad Connect?** So far, nothing major—most of it is good. Currently, there are not many flaws, and I am sure they will rectify any future issues before I notice them. **What problems is Dialpad Connect solving and how is that benefiting you?** Sitting in a country like India, it becomes difficult to buy a US telephone service as cheap as what Dialpad offers. I currently use it for testing my voice IVR application. The app is super fast in connecting calls, and the additional features are just the icing on the cake. ### 33. Smart Features, Seamless Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** SHUBHAM V. | Talent Acquisition Specialist, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Dialpad Connect?** The best thing about dialpad is that its AI-powered features like real-time transcription, smart summaries, and automated action items makes it best **What do you dislike about Dialpad Connect?** from the last few weeks i ma seeing some glitches in real-time transcription **What problems is Dialpad Connect solving and how is that benefiting you?** Its help me to note-taking, follow-up management, and task tracking by offering real-time transcriptions also smart summaries make it perfect. ### 34. Dialpad Connect **Rating:** 3.5/5.0 stars **Reviewed by:** Max F. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Connect?** Great Features and very easy to use, also, it looks great! **What do you dislike about Dialpad Connect?** Sometimes the amount of menu options can be overwhelming for new users. **What problems is Dialpad Connect solving and how is that benefiting you?** Great features, summary and performance. ### 35. Exceptional performance **Rating:** 5.0/5.0 stars **Reviewed by:** Kunnkunuru S. | QA Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Dialpad Connect?** As a daily user of Dialpad AI Voice, I can confidently say it's revolutionized my calling experience. The AI-driven technology delivers impeccable voice quality, reducing background noise and enhancing clarity. **What do you dislike about Dialpad Connect?** Very rarely it disconnects when there is normal wifi speed. **What problems is Dialpad Connect solving and how is that benefiting you?** As a daily user of Dialpad AI Voice, I've found it to be an exceptional tool for overcoming communication barriers and streamlining processes. The AI-driven technology ensures clear and crisp voice quality, significantly reducing background noise and enhancing overall clarity. The real-time transcription and voice analytics provide instant insights, helping to speed up decision-making and improve workflow efficiency and easily understandable. ### 36. Dialpad is just a better Skype **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Dialpad Connect?** The connections are always stable for me on Dialpad **What do you dislike about Dialpad Connect?** Creating large group calls is not ideal. **What problems is Dialpad Connect solving and how is that benefiting you?** It replaced Skype when it got decommisioned ### 37. Great help **Rating:** 5.0/5.0 stars **Reviewed by:** Jonaliza N. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Dialpad Connect?** it provides summary of your call and provides daily analytics **What do you dislike about Dialpad Connect?** none so far , everything looks great as it is **What problems is Dialpad Connect solving and how is that benefiting you?** The call summary does gives me a lot of help ### 38. Dialpad a best AI powered voice calling platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Dialpad Connect?** Dialpad's UI is very interactive and minimal which makes it easy to use and implement. I frequently use the Dialpad and it allows me to integrate with my system easily. The customer support of the Dialpad is very active and always ready to help the customer. **What do you dislike about Dialpad Connect?** 1. When we type the phone number that is already saved in my contact list, it doesn't come up with the saved contact name. It creates a contact if we save them. 2. The transcript modal during the call is not sticky, it closes down as soon as we click somewhere else. It should remain open until we close it. **What problems is Dialpad Connect solving and how is that benefiting you?** I am using it for testing my voice bot and checking it's performance over the call. The transcription and recording features of the Dialpad are very useful for me. The AI summary also helps me alot. ### 39. An awesome service - with recommendable **Rating:** 4.0/5.0 stars **Reviewed by:** Jerry M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Dialpad Connect?** AI Recaps - detailed transcript and excerpt **What do you dislike about Dialpad Connect?** charges that keep jumping - else everything is fine. **What problems is Dialpad Connect solving and how is that benefiting you?** QA & evaluation ### 40. Great cross-platform Voip solution with some flexible account options **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick M. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Connect?** It's great for a lot of different platforms. The transcription is great. Great Admin panel with a lot of controls and analytics. The account team is pretty flexible with license count. Can be adapted to a ton of different situations (user phones, main line, conference room calling, etc.) which make it a great solution to solve a lot of needs. **What do you dislike about Dialpad Connect?** There are a lot of taxes that add up beyond MSRP! It's not completely hands-off on a lot of networks -- we had to do a good deal of tuning on our network to get call quality as good as we wanted it. **What problems is Dialpad Connect solving and how is that benefiting you?** Allows us to get rid of our monolithic one-sized fits all phone system and replace it with something that I can completely manage on my own. Allows my users to obfuscate their personal phone numbers but still BYOD. Easy to block calls. Easy to swap numbers if a user is getting annoyed by spam. ### 41. Huge time saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessi R. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Connect?** I love that it summarizes phone calls made by my team so I can quickly see the call's content and any action items. **What do you dislike about Dialpad Connect?** Nothing. I have been very happy with this service. **What problems is Dialpad Connect solving and how is that benefiting you?** We have multiple people answering the phone and returning calls to clients. It's important for us to keep the communication flowing consistently between clients and different employees. Using the Ai voice is important for us to be able to quickly find out the content of calls between the team members. ### 42. Good API tools for software devs and work from home flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca H. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Dialpad Connect?** Dialpad is far more convenient than a traditional phone system. It's nice people from home or on the road can answer calls without having to deal with VPNs or any other road blocks. I write software against the Dialpad API and it's been incredibly useful for our business model. I like that they are constantly making improvements and do seem to listen to our feedback. **What do you dislike about Dialpad Connect?** I dislike the lack of fine grain control, I'm not sure why I don't have access to shut off robot voices across the board, or disable hold music (which will play by default instead of a ringtone, which confuses callers). Some of the things we have to make support requests for are odd, but we do get help quickly usually. I also get conflicting answers from support reps for the same question, for instance, I've set up 4-5 offices at this point for sister companies and every time I have to make a ticket to get rid of the robot voice and hold music. One rep immediately fixed it during a chat, but the last one I talked to this week told me that it was impossible and I had to wait for them to elevate the ticket to get it fixed. I'm not sure if that's an internal training issue? I also wish there was different ring tones for different departments or offices, controlled at the account level. We have employees working across different Dialpad offices (for different websites) so they have to answer the phone a different way depending on the department that rings, it would be great if they got an audio indicator of which office was ringing. Some of the overrides are non-intuitive - I wish I could set 17 seconds ring time for every employee across the board, I have to rely on asking each person to set that themselves, or spend hours proxying into each account. I wish this system was built with traditional business models in mind. Not everyone likes phone trees and robot voices. Our customers LOVE that we don't have a phone tree or auto-attendant (we hear how much they like it daily). We always have a person answering the phone to help our customers and Dialpad actually makes call routing hard for a setup like ours. They really push phone trees and auto-attendants that say 'push 1 for sales'. It's sad that's the focus when callers dislike it so much, but we make it work for what we need. The way Dialpad was designed - it's impossible to see the overall phone routing. You have to bounce from mainline to department to department and click many links to verify how missed call routing will bounce through your system during on hours. I would LOVE LOVE LOVE if Dialpad implemented an overview diagram to see how calls route through the system (AirCall has this) and to quickly make changes to how missed calls bounce. I'd love a diagram for open hours routing and another one for closed hours routing. It would be great if I could drag and drop a missed call on the mainline to go from Department A to Department B without having to click around a zillion times (and then do it again to verify I got it right). A visual would be so incredibly handy and then I could just take a screenshot and send it out to employees so they could also see exactly how it works. We get a lot of internal questions about how call routing is setup and I have to manually check every department and then spend time creating a diagram myself or writing out how it works. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed the API integration to handle analytics on inbound calls (not outbound calls). We like the transcripts. Those are really the only features we use related to AI. ### 43. Atrocious Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Dialpad Connect?** Don't be deceived by the competitive pricing and advertised features. They ahve polished videos and marketing, but if you encounter even the smallest issue, they will bring your entire business to a halt and leave you hanging. **What do you dislike about Dialpad Connect?** Their customer service is absolutely abysmal. They do not do what they claim they will, but they will claim they have completed service tasks that are necessary to the functioning of your business. You will only later discover that they have lied and when you request that they resolve the issue, they will go through the same cycle of inaction and lies about resolving the issue, while perpetuating the service issue and potententially the damage to your business. **What problems is Dialpad Connect solving and how is that benefiting you?** None. In fact, we now have new problems we never had before and nobody at dialpad is stepping up to resolve them, despite having created them in the first place. **Official Response from Sydney Perez:** > Hi there, I am so sorry to hear you have had such a negative experience. We are determined to make this right. Please email dulce@dialpad.com— our Director of Support is eager to jump on this and better understand the issue. ### 44. Dialpad has been very helpful for our office **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie J. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Dialpad Connect?** the computer app! Makes answering and tracking calls seamless! Also love the history provided on the app **What do you dislike about Dialpad Connect?** I don't have any dislikes about dialpad! Sometimes the call will drop, but I don't think it's specific to dialpad-- I think it's more an internet problem! **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping the history of calls, voicemails, texts benefits our customer support team ### 45. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Dialpad Connect?** Convenient & user-friendly, straightforward user interface & easy to connect devices. Device compatibility is also a plus! Works with an extensive range of devices. Easy to resolve issues if any arise. **What do you dislike about Dialpad Connect?** Sometimes it does ignore incoming calls when trying to answer them. A few times, it has marked abandoned calls that never rang through. Also the complicated setup and routing orders for call centers that are currently available. **What problems is Dialpad Connect solving and how is that benefiting you?** Nothing at this moment; however, I'm sure that the dial pad support team is swift to resolve any issues they are presented with as soon as they are advised of the problems. ### 46. Review of Dialpad AI Meetings: Advantages and Disadvantages **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel I. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Dialpad Connect?** Dialpad AI offers excellent voice transcription and real-time insights during meetings, which can streamline workflows and enhance productivity. **What do you dislike about Dialpad Connect?** However, the AI's accuracy may sometimes falter in noisy environments, and the platform can have occasional glitches during complex discussions. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI solves the problem of note-taking and information retention by automatically transcribing conversations in real time, allowing users to focus fully on discussions without worrying about missing key points. ### 47. Dialpad - AI Transcription, Can't live without it **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Founder, Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Connect?** I love the transcription feature. It helps me if my notes are incomplete where I can go back and add to my notes, but also as a historical reference where I can look at the history of calls that I've made. It was easy to set up and use, and if I had questions and there were a few, customer support was great, quick, professional and very helpful in getting to resolution. I use it every single day, I could never go back to anything else, and it also integrates seemlessy with my other apps. **What do you dislike about Dialpad Connect?** I really don't see any downsides, other than it took a litte bit, maybe a couple of days to get used to it, but after that it was off to the races. **What problems is Dialpad Connect solving and how is that benefiting you?** It really helps me keep track of what was said on calls and as a result it enhances my notes and ability to reference discussions from the past when on a current call. ### 48. Best Phone System I ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Sr Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Dialpad Connect?** Dialpad is a great phone system. My calls are always clear and with the help of the call transcripts and the call highlights, I can quickly analyze and summarize any important agreement or information. **What do you dislike about Dialpad Connect?** There are some evident errors in the transcripts but nothing that avoids using it. With a bit of work, this could be fixed and still be a great tool for your calls. **What problems is Dialpad Connect solving and how is that benefiting you?** I'm working remotely and sometimes need to travel. Using Dialpad helps me to continue working, at the same level, everywhere I go. This improves my productivity greatly. ### 49. Easy navigations **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Travel Concierge Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Connect?** Using Dialpad is helpful especially for beginners because it has easy navigations ands understandble functions. As a Customer Service Representative, Dialpad allows me to connect with the customers everyday and attend with their inquiries as soon as I can. **What do you dislike about Dialpad Connect?** I do not have any dislikes about Dialpad as of the moment. **What problems is Dialpad Connect solving and how is that benefiting you?** The problems that Dialpad is helping is on the way we are communicating with the customers because it is really easy helpful for the representatives like me. ### 50. Modern way of communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Airah Jane D. | Travel Concierge Service, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Dialpad Connect?** As a sales person, it's a good thing that they can summarize all of the conversation I have with our client. Especially if they are kind rattle of. Also there's a lot of features specially the transcript, Interesting question etc. It's a great way to use as Customer support for our client. **What do you dislike about Dialpad Connect?** I don't see anything that I dislike with Dialpad. It's a great tool. **What problems is Dialpad Connect solving and how is that benefiting you?** It's efficient to use and makes my work more productive everyday. In that way it's very helpful for me to finish all my task on time. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?open_modal_url=%2Fproducts%2Fdialpad-connect%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fdialpad-connect%252Freviews%253Fpage%253D6%26source%3Dpdp_avatar&page=7§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+04%3A49%3A49+-0500&secure%5Bsession_id%5D=3d17f994-edb4-4f48-8f20-6bde774a2f37&secure%5Btoken%5D=8efe64a6f039949f09a7a8ee41d0cbb429f9fd21d76cc0651b72a1712a9bd033&format=llm_user) ## Dialpad Connect Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,568 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,357 reviews)