CleverTap Reviews & Product Details

I really like that CleverTap offers me a dedicated account manager, Juan Carlos, with whom I have meetings every two weeks. His ability to resolve doubts and help me is impressive. He is attentive and proactive, sometimes even remembering pending tasks better than I do. This personalized attention is something I value greatly, especially compared to other CRM tools I have used like Salesforce, HubSpot, Braze, Inblue, and ActiveCampaign, where I have not had the same level of support. This positive experience is the main reason why I recommend CleverTap with a score of 10 to my colleagues and friends. The human touch and constant follow-up from my account manager make a big difference in my overall experience with CleverTap. Review collected by and hosted on G2.com.

I have had some difficulties with the CleverTap support team. They are often very technical, and since I am not very technical, it becomes complicated for me to understand certain processes. It would have been helpful to have a more accessible introduction, especially in technical areas like HTML configurations and subscriptions. I feel that these aspects required me to learn on my own in order to then teach it to my team, which turned out to be a challenge since I have a more strategic profile. Additionally, I would like there to be a system of exams or tests for interns, so they could practice and learn more effectively, as they often do not practice enough on their own. Review collected by and hosted on G2.com.

We use CleverTap for our business marketing needs and it has been awesome. From whatsapp marketing to marketing automation and mobile marketing, everything works perfectly.

I like that CleverTap comes with great marketing analytics features and the ability to personalize marketing makes it even better.

We also leverage on mobile app optimization and comes with great features that has made our marketing efforts smooth. Review collected by and hosted on G2.com.

With CleverTap, we have not had issues and everything works. Review collected by and hosted on G2.com.

I can access a wide variety of automations, which is really convenient. Even when I need to make adjustments, I don't have to stop the automations; I can simply edit them and let them continue running. Review collected by and hosted on G2.com.

The waiting time during the upload of segments and properties can be frustrating. Review collected by and hosted on G2.com.

I am very friendly with using Clevertap on a daily basis. Setting up daily campaigns, journeys, and other campaigns is very easy to implement. even API integration is easy to do on Clevertap. Clevertap support is excellent... we always get a dedicated support agent and spokesperson to solve problems in real time. Review collected by and hosted on G2.com.

To be honest... I have not faced any challenges yet with Clevertap, so its very hard for me to provide points that I dislike the most. Sometimes I face issues with insights or analytics in journey campaigns.

Clevertap has provided a solution for this, but there is still a lot more room to improve that feature. Review collected by and hosted on G2.com.

CleverTap has been a game changer for our analytics and audience engagement at <a href="https://womeninwireless.org/">https://womeninwireless.org/</a>. We use it to track user behavior, segment readers, and personalize content for our global audience. The interface is clean, and the insights are incredibly detailed — perfect for understanding how people interact with our relationship and communication articles.

Its automation tools save time by allowing us to target readers based on interests and activity, while real-time data helps us make smarter editorial decisions. The integration setup took some time, but once running, it provided measurable improvements in retention and engagement.

Pros:

Intuitive analytics dashboard

Accurate behavioral segmentation

Effective user retention features

Excellent customer support Review collected by and hosted on G2.com.

Cons:

Initial setup can be slightly technical

Overall, CleverTap is a powerful tool for anyone managing an audience-driven platform. It helps transform data into action, making our storytelling at womeninwireless.org more relevant and impactful. Review collected by and hosted on G2.com.

The features and the way it has it product suite developed helps us track most of the omni channel marketing execution at one place, it is easy to implement and integrate customer support, the integrations with external vendors. Review collected by and hosted on G2.com.

One downside to CleverTap being it is little techincal when it comes to ease of use by marketing or non-tech teams, ex: it could be little better by introducing all push templates format without using key vakue pairs

And also ensures all the new features under one SDK without a new SDK implementation Review collected by and hosted on G2.com.

I really like the different communication methods that CleverTap offers, as they allow me to effectively manage my marketing strategies. I find the strategy plan and the platform itself very valuable. Additionally, their statistics system through events conducted in the application in Analytics is good, as it provides me with the necessary information and analyses to make decisions. Review collected by and hosted on G2.com.

I would like CleverTap to improve its preview function in campaigns. It would be very helpful to have some kind of message preview in campaigns that are native display. Additionally, I found that the initial setup was not so easy since there are sections of the platform that are a bit complicated to understand. Review collected by and hosted on G2.com.

I use CleverTap for my day-to-day work as a Marketing Intern at AllEvents. So far, my experience has been super amazing with it. The support team is very responsive, my doubts get cleared easily and overall the analytics help me track the performance of my campaigns as well Review collected by and hosted on G2.com.

There is nothing specific that comes to my mind. So far, the experience has been pretty good Review collected by and hosted on G2.com.

What I appreciate about Clevertap is how simple it is to integrate with other platforms. I also value that it offers a wide range of solutions all within a single platform. Review collected by and hosted on G2.com.

To ensure the platform is as effective as possible, it is crucial to have an internal team that can support operations and adapt alongside platform upgrades. However, it can sometimes be challenging to maintain the necessary technical resources within the organization. Review collected by and hosted on G2.com.

CleverTap has been a true growth partner for us. It helped us deeply understand our users and create meaningful, personalized experiences at scale. From onboarding to re-engagement, the journey builder made it easy to connect with the right users at the right time. Review collected by and hosted on G2.com.

Even though it's packed with amazing tools for understanding your customers and getting them to stick around, it can feel pretty overwhelming to actually dive in and use everything it offers. Review collected by and hosted on G2.com.