# BugSnag Reviews **Vendor:** SmartBear **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About BugSnag BugSnag helps you deliver better user experiences by giving your developers real-time insights into app health. Keep your app stable and fast using end-to-end observability capabilities tailor-made for front-end web and mobile experiences. With over 30 integrations, BugSnag's full-stack monitoring works with your favorite tools for fast issue resolution and easy team alignment. ## BugSnag Pros & Cons **What users like:** - Users appreciate the **ease of use** of BugSnag, thanks to its clear dashboard and smooth SDK integration. (3 reviews) - Users value the **real-time error tracking** of BugSnag, enabling faster debugging with clear, detailed error reports. (3 reviews) - Users value the **issue detection capabilities** of BugSnag, which streamline debugging with detailed error reports and insights. (3 reviews) - Users appreciate the **clean and intuitive dashboard customization** that enhances debugging and user experience significantly. (2 reviews) - Users value the **clear and informative dashboard** of BugSnag, enhancing debugging speed and overall usability. (2 reviews) - Users love the **clean and intuitive dashboards** that enhance metric visibility and streamline debugging efforts. (2 reviews) - Users value the **intuitive and informative dashboard** of BugSnag, enhancing their debugging experience significantly. (2 reviews) - Users value the **efficiency** of BugSnag in tracking and monitoring bugs and errors effectively. (2 reviews) - User Interface (2 reviews) - Alerting Features (1 reviews) **What users dislike:** - Users find that **issue grouping is inconsistent** in BugSnag, along with the lack of session recording features. (2 reviews) - Users note the **limited features** of BugSnag, wishing for enhancements like session recording and more options. (2 reviews) - Users find the **cluttered interface** challenging, especially when navigating through numerous error groups. (1 reviews) - Users find BugSnag to be **complex and sometimes overly technical** , which can make it less user-friendly. (1 reviews) - Users find the **dashboard cluttered** , making navigation between error groups less intuitive and complicating their experience. (1 reviews) - Dashboard Usability (1 reviews) - Data Inaccuracy (1 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Ineffective Alerting System (1 reviews) ## BugSnag Reviews ### 1. Intuitive Dashboard and Effortless SDK Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Aakash C. | Software Development Engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about BugSnag?** I like the dashboard, the searchability it offers and the metrics it defines. The SDK integration and configuration is also super smooth and easy to work with. The metrics, tooling and user interface of the dashboard is the best thing I like about them. It's not clunky or cluttered, everything has a meaning and it's displayed in the right places, where you'd expect them. **What do you dislike about BugSnag?** I think the settings page could do well with a few more options, but it's all good nonetheless. **What problems is BugSnag solving and how is that benefiting you?** We have configured it for all environments and that helps us catch bugs early even during development or QA cycles, that's a huge benefit overall. We also report custom errors in our try-catch blocks and the SDK neatly organises them as tabs. Breadcrumbs is another useful feature that we often use - it helps a lot in tracking the actions a user took and events that happened in the background leading to the issue. ### 2. Effortless Debugging with Clear Insights and an Intuitive Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Ram G. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about BugSnag?** It shows exact error stack, device info, user impact which helps debugging much more faster. Also dashboard is much easy and clean to understand. **What do you dislike about BugSnag?** Dashboard gets little cluttered, when there are many error groups, Navigating between the issues sometime get less intuitive. **What problems is BugSnag solving and how is that benefiting you?** In particular, it addresses issues that are difficult to reproduce. BugSnag assists us in identifying, prioritizing, and resolving problems quickly, which helps improve app stability and reduces the time spent debugging. ### 3. Essential Tool for Monitoring JavaScript App Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Purushottam s. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about BugSnag?** Monitoring JavaScript web applications and tracking their resource consumption is essential for maintaining performance and reliability. Keeping an eye on how resources are used helps identify potential bottlenecks and ensures the app runs smoothly. **What do you dislike about BugSnag?** Session recording is not available in Bugsnag. **What problems is BugSnag solving and how is that benefiting you?** The app provides performance monitoring and tracks JavaScript errors, as well as offering a flame graph feature. ### 4. Clear, Detailed Error Reports Make Debugging Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Devinder B. | freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about BugSnag?** it gives clear detailed error reports shows the exact line of code that crashed etc **What do you dislike about BugSnag?** it is bit expensive and it gets technical sometimes **What problems is BugSnag solving and how is that benefiting you?** Bugsnag solves the problem of not knowing when your app crashes or why it happens. It automatically captures errors, groups them, shows the root cause, and tells you how many users are affected ### 5. Real-Time Insights and Timeline View Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about BugSnag?** Real-time info and the timeline view to see recent issues. **What do you dislike about BugSnag?** Sometimes the same issue can show up in a few ways and it doesn't always group them together **What problems is BugSnag solving and how is that benefiting you?** Real-time crash logging. Being able to correct errors as soon as they show up without having to wait 24hrs. ### 6. Reliable crash reporting that saves debugging time **Rating:** 4.0/5.0 stars **Reviewed by:** Gideon A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about BugSnag?** Real-time error notifications help us catch issues before users report them, and the detailed stack traces make debugging much faster **What do you dislike about BugSnag?** "Would like more customization options for alerts, but the default settings work well for most cases **What problems is BugSnag solving and how is that benefiting you?** The detailed stack traces and error context provided by Insight Hub have dramatically reduced the time our development team spends debugging issues. Instead of trying to reproduce bugs based on vague user reports, we get precise technical details that lead us straight to the root cause ### 7. Real-Time Error Tracking and Customizable Alerts Make a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about BugSnag?** real time error tracking, customizable alerts **What do you dislike about BugSnag?** Nothing as such, everything is good. Data rendering can be made fast **What problems is BugSnag solving and how is that benefiting you?** Its helping to track bugs real time in production to cater customer and resolve issues ### 8. Great service for monitoring and tracking bugs **Rating:** 4.5/5.0 stars **Reviewed by:** Rodolfo I. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about BugSnag?** It has many useful filters and a robust solution regarding tracking and monitoring bugs, crashes, error, etc. For your APPs releases **What do you dislike about BugSnag?** It has not IA integrations yet; I'm aware that their team is already working on this. **What problems is BugSnag solving and how is that benefiting you?** It helps to track,prioritize, and identify any bug in each release ### 9. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica S. | QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about BugSnag?** I only go in to confirm if an error is throwing a bug. Dev has set up separate areas for mobile and web. The gui is very user friendly and it's easy to get the url for the bug I'm looking at to provide to a dev. **What do you dislike about BugSnag?** It's very technical wording on the bugs, so not a lot of information can be gleaned by a lower level user. The site has to be customized and whatever you are tracking has to be coded to throw errors and log them here. **What problems is BugSnag solving and how is that benefiting you?** It allows dev to create additional bugs to log and review. You can assign bugs to be handled by teams. URLs to direct you to a specific bug can be added to tickets externally to show you the error. ### 10. Bugsnag is a great tool to deal with Errors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about BugSnag?** Bugsnag has a very intuitive dashboard to find all the errors that happened in your applications segregated by platform, device model, users, app version, and an infinite amount of predefined and custom filters you can add dynamically. **What do you dislike about BugSnag?** It has not an accurate error spike detection tool. If for some reason a new (or existing) error (crash, ANR, app hang) is raised due to an unexpected reason you won't be able to catch it. **What problems is BugSnag solving and how is that benefiting you?** Bugsnag is a great tool for detecting errors produced in your applications. From ANRs on Android devices to App Hangs on iOS devices. You can easily see them, analyze them, send them to other tools, notify your team, create complex filters, and more. ### 11. Unexpected Change in Pricing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BugSnag?** Its okay for tracking bugs for react native **What do you dislike about BugSnag?** Rather than charge for overages they will automatically jack up your monthly price without asking. Went from $70 to $280 for our monthly bill. **What problems is BugSnag solving and how is that benefiting you?** Production warnings and bugs ### 12. We have been bugged by bugs! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksei J. | Java Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2020 **What do you like best about BugSnag?** Bugsnag is a useful and reliable product: you can install an additional library to your source code and email or other notification will arrive in case of exception occurs. We can group similar bugs and compare them. Able to show additional information to help debug with an audit trail. After usage of Bugsnag I decided not to write my own exception catcher, Bugsnag is more flexible when doing such things. **What do you dislike about BugSnag?** Everything is OK: Bugsnag stays on the market for quite a long time, so it fixed all its own bugs. The price seems to be higher than could be. **Recommendations to others considering BugSnag:** From time to time it is useful to try another rival service with the same functionality. **What problems is BugSnag solving and how is that benefiting you?** It allows you to achieve exactly what you expect and solve your problem. Because sometimes it is not so easy to distinguish certain exceptions among others and find a weak point in the application. When I write a native Android application, this exception catcher helps me a lot. It saves time, money, and my nerves, allows me to fulfill the task in time. The testing process always goes with fun. When we start to use BugSnag, our team remembered and laughed at the movie "It's a Mad, Mad, Mad, Mad World". That time when Sylvester Marcus exclaims "You bug me now!". ### 13. Good product, even for product people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about BugSnag?** The UI is great and easy to navigate. Separating out projects or products is also possible and very helpful. **What do you dislike about BugSnag?** Not much to offer here since Im only using it in a limited fashion. **What problems is BugSnag solving and how is that benefiting you?** We are solving problems of keeping our support and product teams informed through some automated messaging when one of our customers hits an error. We've been able to decrease the customer reported bugs through our support line (expensive) by catching them earlier. ### 14. Bugsnag snags all the bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about BugSnag?** Bugsnag has great UI For tracking bugs. It almost always captures and displays enough information to debug an issue and not as confusing compared to other bug catching software. Pricing is also reasonable. **What do you dislike about BugSnag?** My only complaint is I wish emails could be customized more to show more info without having to click the link. **Recommendations to others considering BugSnag:** Read review **What problems is BugSnag solving and how is that benefiting you?** The problem we were trying to solve is managing our bugs and the benefits have been an all in one solution to manage our bugs. ### 15. Excellent real time bug notifier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about BugSnag?** The real time capability and ability to group similar bugs. Also ability to show additional information to help debug such as audit trail of click events. **What do you dislike about BugSnag?** There is nothing to dislike. This has more than enough out of the box and gives ability to add more custom information. **Recommendations to others considering BugSnag:** Definitely use this tool for error monitoring over others! **What problems is BugSnag solving and how is that benefiting you?** Trying to capture backend and frontend errors our users are facing. ### 16. Great monitoring service **Rating:** 4.5/5.0 stars **Reviewed by:** Josh E. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about BugSnag?** Supports lots of platforms. Displays caught and uncaught errors together. Lots of flexibility in what you can attach to an error for metadata. Also supports native mobile platforms very well, which makes it easy to put client and server monitoring all in one place. **What do you dislike about BugSnag?** Monthly event limits are low. When a spike occurs, sometimes events get dropped, which can mask other problems or make it difficult to determine when the problem is resolved. Also, for mobile events, they get presented at the time they are sent, not the time they actually occurred. For servers that are always online, this is rarely a problem. But for mobile devices which may be offline for hours before they can transmit Bugsnag events, this can cause a lot of confusion when a problem is resolved and old events keep rolling in. **What problems is BugSnag solving and how is that benefiting you?** All sorts of problems. Bugsnag events are useful for debugging hard-to-debug problems, detecting errors or inconsistencies in production data, we even used it to monitor the quality and consistency of responses returned by our API by implementing Bugsnag on our clients. ### 17. Really helpful for surfacing new errors and detecting anomalies and issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about BugSnag?** Errors appear close to real-time on the dashboard. Filtering by time or error class is really simple. Spikes in errors are reported quickly. **What do you dislike about BugSnag?** Search functionality is really lacking. It’s hard if not impossible to do full text search for error contents. **What problems is BugSnag solving and how is that benefiting you?** Bugsnag allows one to dive deep into errors to find the root cause. Being able to see the stack trace and find where the errors are coming from is super helpful. ### 18. Extensive bug detection tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2019 **What do you like best about BugSnag?** The easy setup process and catching the full stack trace of the error occurred is the main feature I like. Also you can integrate multiple apps to notify ( I have integrated slack ) to quickly find the bugs before our users do. **What do you dislike about BugSnag?** Almost nothing, The free plan offers many out of the box features which are pretty good. **What problems is BugSnag solving and how is that benefiting you?** Using it in our app to identify bugs faced by our users ### 19. Deliver high quality software with bugsnag **Rating:** 4.5/5.0 stars **Reviewed by:** Roland M. | Web Developer, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about BugSnag?** The excellent function of automatic application diagnostics. It checks your application and makes a log of errors. You can easily view their frequency and how much the user has suffered from this error. Bugsnag simplifies your work with bugs, you can group them, track or solve one click of the mouse. **What do you dislike about BugSnag?** After the upgrade, the user interface became a bit uncomfortable. I think it's because I'm used to the old version. In the rest the service is excellent. **Recommendations to others considering BugSnag:** This service has a two-week free version. We searched for a suitable service for a long time and stopped our choice for bugsnag. It is very simple to use and performs all the tasks assigned to it. **What problems is BugSnag solving and how is that benefiting you?** We use bugsnag to monitor errors in mobile applications. We have a small development team and this service is so good for us. We integrated our project with bugsnag in just one day. The support team helped us very much. ### 20. Focused on error monitoring. **Rating:** 4.5/5.0 stars **Reviewed by:** Del R. | Project Manager, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about BugSnag?** The fast way to capture unhandled and processing mistakes. great that I can automatically collect diagnostic information. Also, I guess the more important step that I can see how many times an fault happens. **What do you dislike about BugSnag?** A wonderful and useful tracking system which works very well. I'm glad that I can take very helpful advice from support service. Product work right and doesn't have any bad issues. **Recommendations to others considering BugSnag:** With this platform, you will always have a good system of manage workflow more effective. Also, you will be informed of regressions when resolved mistakes come back again. The better way to diagnose and solve errors in very short time. **What problems is BugSnag solving and how is that benefiting you?** We like the idea of make problems in our issue tracker of choice immediately from that platform. We like that all mistakes in this solution are automatically marked as fixed in our error tracker, and vice versa. Big help for our team. ### 21. The powerful error control. **Rating:** 5.0/5.0 stars **Reviewed by:** Vita M. | Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about BugSnag?** For me, it is a very easy way to automatically collect diagnostics. Working well with web and mobile which really suit me so much. I can see all situation about errors by first reason. Also, I have a chance to track release health. **What do you dislike about BugSnag?** I don't have any bad issue with this software. But explanation about working tools should be more simple. Generally the productivity of that platform doing everything that we need. **Recommendations to others considering BugSnag:** The software is really very powerful. Will always give you the best picture of errors. So you will know from where they come and how you should solve them. I guess you will enjoy working with automatic diagnostic. I recommend it to you. **What problems is BugSnag solving and how is that benefiting you?** Perfect that we have a much better monitoring system for the mistake. Much easy to know the way from where errors come from. We guess it is the best solution which helps us to solve an error. Wonderful to work with the clear way and with no harm. ### 22. Bug's checking in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Adolfo T. | Assistant Project Manager, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about BugSnag?** Excellent filtering error and notification of new messages. Bugsnag simplifies the categorization errors and easily integrates with tracking and command problems sending messages. Bugsnag is very easy to set up and maintain; It has powerful search capabilities and slotting mechanisms with lots of additional information. It holds everything you need to know about errors that it monitors, and comes with API and data export capabilities for use in dashboards, etc. **What do you dislike about BugSnag?** I would like to specifically note that many functions of this service are not documented well. **Recommendations to others considering BugSnag:** A strong solution for the company which developing own software and have own quality assurance engineers. It is a big bug finder and has really fast work to address them. A good platform for automated diagnostics. **What problems is BugSnag solving and how is that benefiting you?** We just use it for error notification. Further debugging was not really useful, thanks to Bugsnag. ### 23. A good option for your project **Rating:** 4.5/5.0 stars **Reviewed by:** Kraig P. | IT Consultant, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about BugSnag?** I like that I can use just one application to control errors of web sites, mobile and server applications. You always see a graph in front of your eyes with complete information about your projects. With BugSnag, we began to respond faster to errors and quickly eliminate them. There is an opportunity to test every release and choose whether to publish it. **What do you dislike about BugSnag?** Not very clear manual, I did not find a description of some functions. We often have problems with the error-correction algorithm on JS. **Recommendations to others considering BugSnag:** The product's durability is not large and fully pays off its functionality. You should try it. **What problems is BugSnag solving and how is that benefiting you?** We have more time to deal more with new chips and the addition of new functionality. Monitoring errors now does not take so much time, and their correction has become much easier. We use it for different platforms (JS, PHP, React and some others). ### 24. Good and useful software. **Rating:** 4.0/5.0 stars **Reviewed by:** Dorice F. | Event Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about BugSnag?** I like the way of creating a good software for me and my users. Its always was good to have diagnostic. Also, I like to find and resolve our mistake direct. Better to solve than make them grow. **What do you dislike about BugSnag?** Honest,I like everything on this software. Really works well and right. Everything that I need I have. Very good skills which are easy to use and understand. **Recommendations to others considering BugSnag:** The strong solution for the company. Very good to work with. Great finder of mistakes and fast work on solving them. Very good platform for automatic diagnostic. **What problems is BugSnag solving and how is that benefiting you?** Great ability to work on our mistakes. Good and clear work of our team can bring a good way to increase our work. The good helper to find problems. Always good to have a good support. ### 25. Monitoring for software **Rating:** 4.5/5.0 stars **Reviewed by:** Russell P. | Team Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about BugSnag?** Gives me straightway to develop software quality for my users.Also, I can easily and automatically pick diagnostics. And fix group mistakes by basis cause. **What do you dislike about BugSnag?** Nothing to say bad about that software. Everything is correct with that one. The platform works for our needs.I have people who like to use it too. **Recommendations to others considering BugSnag:** The great Software for a company and any working team. Strongly works to resolve our mistakes. Perfect that we have the ability for automatically collect diagnostics. Evaluating the influence of each mistake.I recommend it to have. **What problems is BugSnag solving and how is that benefiting you?** Helps to all my team working right. Also if we are having an error. I have a chance to find it and at the right time to fix them. So we see how our performance at work can increase. ### 26. Easy Bug Monitoring & Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about BugSnag?** Its simple to integrate with PHP and I really like the ability to push extra user data to each error report to help us figure out why certain user types are having issues. Also extremely affordable which made it an easy ask to management. I also really like being able to create custom filters to search that extra data being pushed to the error. That way you can search by user email, user group, pricing, etc. **What do you dislike about BugSnag?** UI could use work and the email notification system could be improved to provide more detail. It seems on/off as to whether or not you get email notifications and if the bug is truly new. **Recommendations to others considering BugSnag:** Definitely worth the affordable price. It has really been helpful debugging production issues that only affect certain types of users that are hard to replicate in our own QA testing. **What problems is BugSnag solving and how is that benefiting you?** We are using it to monitor all our PHP applications and provide us with bug reports real-time. We use them to debug complex user-specific bugs and push extra data with the errors to give greater insight. Their integration with PHP is great with composer and is very flexible. We are able to push additional details like user information, server data, etc to help us debug and the out of the box data that is logged is great too. It has been very helpful in fixing issues so far, we have it on about 6 projects to date in production. ### 27. Great easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about BugSnag?** Bug snag is very intuitive and resolved so many problems for me. **What do you dislike about BugSnag?** Nothing really. Maybe a nicer platform would be nice. **What problems is BugSnag solving and how is that benefiting you?** Project planning ### 28. Pretty Good Product for Capturing & Monitoring Exceptions **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey S. | Lead Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2017 **What do you like best about BugSnag?** It was pretty easy to integrate once you get the configuration correct. And the web site for monitoring/reviewing exceptions is fantastic. **What do you dislike about BugSnag?** Getting the configuration correct in some cases was not easy. The documentation on their website can use definite improvement in this area. **Recommendations to others considering BugSnag:** The account changes made recently are helpful; makes the product a bit cheaper and easier to use with a team. And, plan to get everyone on the team access. Many of the tools work best when everyone is able to see the information captured. **What problems is BugSnag solving and how is that benefiting you?** This helped us monitor our production site so that, as exceptions occurred, we knew about them without waiting for (or hoping for) bug reports. By including this monitoring in testing environments, we were able to fix a number of issues that we would not have known about otherwise. In short, this tool helped us provide a better product to our users. ### 29. Great tool for bug tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about BugSnag?** It's easy to setup with our laravel installation, and it's simple to find each error and drill down into the details to find what we need to fix the issues **What do you dislike about BugSnag?** It's difficult to dislike a tool like bugsnag, but we could probably benefit from some advanced reporting. **What problems is BugSnag solving and how is that benefiting you?** It's much easier to find and crush bugs, and mark them as fixed. ### 30. Great filtering and notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas C. | Chief Technology Officer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2017 **What do you like best about BugSnag?** Great filtering of bugs and notification of new errors. Bugsnag makes it easy to categorise errors and integrates with issue tracking and team messaging seamlessly. **What do you dislike about BugSnag?** It's not always obvious what filters are applied which has caused us to miss things occasionally **What problems is BugSnag solving and how is that benefiting you?** Software monitoring and quality assurance. Automatic logging of errors into bug tracking ### 31. OK but needs some work for Golang **Rating:** 3.0/5.0 stars **Reviewed by:** David L. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2016 **What do you like best about BugSnag?** In Go it's really easy to integrate BugSnag with the logrus library. We can then hook up Bugsnag to Pagerduty to notify our on call if there is a sudden spike in errors. **What do you dislike about BugSnag?** The information Bugsnag captures in Go isn't that useful. Stack traces can be misleading. I'd like to track multiple levels of log in Bugsnag but not necessarily report them all through to Pagerduty (i.e. I'd like to also capture warnings but not have them ping the on call). It's very much an all or nothing tool that can only be configured at a coarse level. Additionally the options for when it should notify aren't that useful. The option for exponential backoff on the notifications seem to be "for all time" whereas it would be more useful if it reset after a short period. If the errors settled down and we didn't see any for a week, I want a single new instance of the same error to notify me again. **Recommendations to others considering BugSnag:** I know there are alternatives but I haven't tried any up to now. Support across the board for Golang is still generally not great but as it improves it'll be worth keeping an eye on other solutions. **What problems is BugSnag solving and how is that benefiting you?** We're really just using it for notification of errors. Further debugging hasn't really been that useful through Bugsnag. ### 32. Useful tool for reporting production exceptions to the team **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Director of Software Development, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2016 **What do you like best about BugSnag?** Bugsnag is a simple tool that does one thing well, namely capture all the of the information around exceptions in a production Ruby on Rails app. For each exception, it captures * request that caused it * rails stack trace * session information, devices, browser info. * frequency of exception It also notices when you deploy, so that you can ignore older bugsnags after a deploy, and allows for custom fields to be reported in the bugsnag, which we use to correlate the bugsnag to particular customers. **What do you dislike about BugSnag?** Again - not much to dislike. Bugsnag is a simple tool that does one thing well. There is a workflow aspect to the product that we've pretty much ignored. Instead, we fix bugsnags as they occur, so that features around managing hundreds of them aren't interesting to us. **Recommendations to others considering BugSnag:** It does what it does, doesn't cost too much, no problems. There might be other services that do this, but this one has been reliable, so we've not looked around. In 4 years or more of using it, we haven't had to contact support even once. **What problems is BugSnag solving and how is that benefiting you?** * proactive notification of system problems, so that we can fix them before our customers notice. * collecting debugging information in production so that we can reproduce the problems back on our development environment ### 33. Solid entry as a bug review and collation service, with extras **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2016 **What do you like best about BugSnag?** Bugsnag is very simple to set up and maintain; it has powerful search capabilities and workflow mechanisms, with lots of additions information required. It stores everything you could need to know about the bugs that it tracks and comes with an API and the abilities to export data for use on dashboards etc. **What do you dislike about BugSnag?** The API can be a little cumbersome and the documentation isn't awesome at times. Many of the features that are on use on the site don't appear to be documented, and we had to watch the network requests to work out how to use them. **Recommendations to others considering BugSnag:** This is becoming a very crowded field and there are many competitors in this space; bugsnag is a solid entry and is very reliable. **What problems is BugSnag solving and how is that benefiting you?** It's a simple central repository for all of our bugs, which makes it easy to track and get more information about any problem that the app is having, and make sure we are not double handling our fixes. ### 34. BugSnag filled the needs for our frontend subproduct **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2016 **What do you like best about BugSnag?** I, as a developer mainly doing frontend, enjoyed the simplicity of adding tracking to our Angular app (we did it slightly differently from how it was suggested, though, we decorated the log provider to send any error level message as an error). The integrations (with Slack) are nice. **What do you dislike about BugSnag?** Some issues that are probably on our side – we keep seeing local errors there (but not always), probably a bug in our check which environment it is, but TBH, it doesn't really bother that much because we can sort by Production or Live. **What problems is BugSnag solving and how is that benefiting you?** BugSnag allowed us to easily understand if a release is faulty as we saw spikes of certain errors. This allowed us to react faster to failing and improve our users' experience. ### 35. Reliable and convenient alerts, with awesome interface **Rating:** 4.0/5.0 stars **Reviewed by:** David C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2016 **What do you like best about BugSnag?** - Alerts come via email when error happens and it's been quite reliable for these past year. - This might be subjective, but the interface is really good compared to their other competitors. - They have a really reasonable free-tier plan **What do you dislike about BugSnag?** It would be nice if they could also monitor background jobs. **Recommendations to others considering BugSnag:** NewRelic **What problems is BugSnag solving and how is that benefiting you?** Our development team gets an alert before our tester notifies us when an error is discovered. This really helps to put things in context, and understand the tester why they submit what they submit, what is the expectations, and really shortens the fix-and-check cycle. ### 36. BugSnag at a startup **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2016 **What do you like best about BugSnag?** Production error monitoring, automated ticket creation, understanding the impact of the bug **What do you dislike about BugSnag?** The new UI, error grouping algorithm is not very accurate, especially for JavaScript. **Recommendations to others considering BugSnag:** We partly switched from BugSnag to Rollbar. Loving it. **What problems is BugSnag solving and how is that benefiting you?** How do bugs impact our customers, faster detection, faster fixing. ### 37. Developer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2016 **What do you like best about BugSnag?** The ease of use, and the ability to be able to prioritize. **What do you dislike about BugSnag?** When you reset all the bugs in order to see what is actually coming through, the old urls throw 500s. **What problems is BugSnag solving and how is that benefiting you?** User-facing bugs are fixed a lot quicker since we are able to see them. Also, we are able to prioritize when we see everything that is coming in. ### 38. Great product, simple to use and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2015 **What do you like best about BugSnag?** I love how reliable it is and how we can quickly debug issues in our code base. **What do you dislike about BugSnag?** One thing that annoys us is how complex the interface is getting. It used to be simple but shortcuts keep changing and the UI is getting very cluttered with data we don't need. Another thing is that the application is getting slower overtime which makes us come back less often. **What problems is BugSnag solving and how is that benefiting you?** We track issue on our Staging/Production environments and we can easily figure out if something is wrong. ## BugSnag Discussions - [What is BugSnag used for?](https://www.g2.com/discussions/what-is-bugsnag-used-for) - 1 comment - [View BugSnag pricing details and edition comparison](https://www.g2.com/products/bugsnag/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A01%3A04+-0500&secure%5Bsession_id%5D=43fde6b0-8c8e-497b-aa32-a59f0888abb5&secure%5Btoken%5D=3e898e56408f6344fb6ae1f532e1824f1abc8d83fc64c6ef261aad59cd4c4886&format=llm_user) ## BugSnag Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## BugSnag Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Content Management - Alerts - Budget Analysis **Bug Monitoring** - Analytics - Bug History - Data Retention **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top BugSnag Alternatives - [Sentry](https://www.g2.com/products/sentry/reviews) - 4.5/5.0 (196 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (689 reviews) - [Luciq](https://www.g2.com/products/luciq/reviews) - 4.3/5.0 (231 reviews)