Shopify Reviews & Product Details

Shopify Overview

What is Shopify?

Shopify is the leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes. Shopify currently powers over 800,000 businesses in approximately 150 countries and is trusted by brands such as Tesla Motors, Budweiser, Red Bull, LA Lakers, the New York Stock Exchange, GoldieBlox, and many more. For a demo, please visit: https://docs.shopify.com/webinars

Shopify Details
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Product Description

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.


Seller Details
Seller
Shopify
Ownership
NYSE:SHOP
Company Website
Phone
1-888-329-0139
Year Founded
2006
HQ Location
Ottawa, Canada
Total Revenue (USD mm)
$1,578
Twitter
@Shopify
299,012 Twitter followers
LinkedIn® Page
www.linkedin.com
8,212 employees on LinkedIn®

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With shopify you dont have to worry about manging your ecommerce store. From marketing to payments to checkout to security. Shopify simplifies web designing through simple frontend layout designing where you can visually select all blocks that you require without having to do any complex coding. Just select your shop name and you are ready to go. They even provide hosting in their plan hence you donot need to do any integrations. Overall it is one the best front emd ecommerce hosting software Review collected by and hosted on G2.com.

What do you dislike?

The only problem with the store is the price . As compared to wo-commerce which offers free and paid subscriptions, there is no free store for shopify. You have to select a monthly or yearly plan and then you can publish your ecommerce store easily. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to host an ecommerce website without having to do any coding then shopify is your go to destination Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shopify helps me build premium looking ecommerce store for my clients that they can manage themselves without needing any coding experience. I also donot need to worry about marketing or Seo plans as shopify premium plans include all of it. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shopify is a quick and affordable way to create your online store. Shopify is amazing for people who don't know how to make their own website. You don't need tech skills, you don't need a giant budget, and you don't have to hire someone to make your dream happen. You can sell products right off your website without all of the hassles because Shopify takes care of that for you. It has tons of built-in features and apps that make it easy to use. There is an amazing inventory system that helps you keep track of your items and you can sell across multiple platforms like Facebook, Instagram, Amazon Pay, and eBay. Shopify is a platform that provides everything you could need for website management including updates, pricing, order fulfillment, and customer communication. Review collected by and hosted on G2.com.

What do you dislike?

A lot of the Shopify apps have monthly fees and you can easily lose track of how many you have if you are not careful. It can create unnecessary costs. Shopify could be a little more user-friendly and the formatting of the stores could be better. The website templates they provide can be hard to work with sometimes. If you don't read up on the pricing you might not know what you are paying for and that is never a good thing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend that you look at all of the apps offered by Shopify beforehand and decide what you need before getting stuff and having it pile up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Shopify, I can sell my products online without having to worry about it all of the time. I can make money with my business and have a fully functioning website at my disposal. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The simplicity of how i can setup and get going in a few hours is what i like the most. Shopify has tons of apps which will give you all the options you might need; From upsell to post purchase upsell, easy to customise the themes. Shopify provides dozens of free themes and they are all mobile friendly.

I have around 3 stores and I am more than happy that I don't have to worry about site load, hacking attempts, pixel not working, random errors. Review collected by and hosted on G2.com.

What do you dislike?

I don't like paying the transaction fees. They should give some limit like first $50k sales every month should be free. Also from last year they took away our ability to make changes to checkout page, i don't like that as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I don't have to take care of hosting, security related things. The peace of mind where i know my data is safe is very important to me. I have also tried woocommerce, the amount of time it takes me to just setup pixels is a lot and it is very complicated, plus you have to update your site when there is a bug and that happens quite a lot of times. Review collected by and hosted on G2.com.

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Event Organizer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Clean interface that allows for substantally proficient infrastructure to be built around ecommerce. Allows you to integrate into your own website and domain while also utilizing it as a standalone platform. Makes it easy to do payment processing. Relatively easy access to the public helps individuals create online stores easily thus making personal individual abilities to sell items online greater. It's a quite mainstream platform thus making it a relatively well known service. Review collected by and hosted on G2.com.

What do you dislike?

Cost for the platform and limited templates that may inhibit design potential and overall experience. Seems slightly generic and might not provide as much features for a user in comparison to other ecommerce service providers. There are likely more opportunities to create a better website elsewhere. however the ease of use and simplicity of the website makes it much simpler to actually create a store, it just might not look that ornate or fancy given the platforms limitations. However the Shopify may serve individuals greatly over time as it evolves given the infrastructure will Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At this time I no longer use Shopify as I migrated to other platforms quite quickly that allows for more web infrastructure to be created. Moonfruit and Woocommerce have actually shown me greater potential because of the lack of interest in playing multiple subscription fees. The provider itself has garnered a great reputation amongst individuals and businesses and has a very good means of being able to maintain a website for an individual and enables many people to become entrepreneurs while growing their businesses. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is the easiest way to set up an online store without any experience in coding. From the themes up to launching the store is very simple. The built-in apps make it easy for you to be able to manage your store on a day to day basis. Tasks can be shared so working on it with a team is very simple. The subscription fee is also very reasonable and does not break the bank. With Shopify, you are able to manage various different aspects of your business and then it all comes together to show you the bigger picture Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to have a person in your country to deal with queries rather than having to keep phoning a number outside the country Review collected by and hosted on G2.com.

Recommendations to others considering the product:

make use of the 14-day trial Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Your store can be up and running in an hour or even less. No heavy it training is required and you can do everything by yourself. The startup cost is very low and should you need a break you can put your store on pause for a bit Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shopify is without a doubt the best tool I have used to market my products at an excellent price. With the subscription I have access to excellent templates to make the experience of customers who enter my store more enjoyable. Everything about Shopify is amazing, the interfaces and payment methods are perfect for great to increase sales. Review collected by and hosted on G2.com.

What do you dislike?

The amount of features it has is overwhelming, I have been following shopify for a few years now and am still learning about new features and possibilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are a beginner in selling online, Shopify is one of the best options you can find in the market, I highly recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to shopify we have been able to improve our sales by expanding our target audience to other countries without having to locate physical stores. Review collected by and hosted on G2.com.

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Sr. Data Specialist, Forecasting and Data Modeling
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use, integration support and speed. Content management is flexible. If you understand JS or react or any similar framework, you can easily extend your site Review collected by and hosted on G2.com.

What do you dislike?

When integrating or using developer mode, the learning curve is steep. The jargons and site structure is customized heavily to shopify format. When using developer mode, the drag and drop feature does not work. Also if you chose a template and it’s not compatible with Shopify 2.0 then you will have to rebuild it. Cost of customization is a bit expensive for what you are getting which as Css Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When shopping for ecommerce platform consider management time and skill level. Whoever will be managing the site needs to know some basics about the web and how sites are maintained. If you do not have in house person to manage, it is highly advised that you hire a temporary site admin or on adhoc basis or on monthly basis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CMS - content management system for fraction of the price. Users or business owner can focus on business rather than server management and software updates. Review collected by and hosted on G2.com.

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Virtual Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Shopify provides almost every feature anyone will need in a store. With the hundreds of free or paid apps to choose from, it is very easy to set up specific functions and aspects of your online store. The site creation tool is also fairly easy to use. Their customer service is top-notch and always available, in case of any help needed. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, you need the layout of your store to look a certain way but the complexity of the coding aspect of the site creation tool may hinder people who do not know how to code. In this case, hiring a web developer may be needed, and that means more money spent. The site builder tool isn't the best either. The designs are very limited. Another is the need to pay every month without a free plan. Forgetting to pay means your site is being shut down, immediately. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! If you have a look in mind for your online store that isn't within the themes already available, you may need to purchase an already set up store or get a web developer to help. Everything else is pretty straightforward. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shopify provides me with a means to showcase the products that I sell to the world. Instead of listing them on external shopping sites, I have my own domain where all my products can be easily viewed. Review collected by and hosted on G2.com.

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Director Of Information Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shopify makes it so easy to create an internet store to showcase your products. Within a few hours, you are able to begin taking orders. Many themes are available to make your store look unique, friendly. The user experience with Shopify is quite satisfactory. Repeat customers love the ability to see historical orders and then use them to order again and again. Review collected by and hosted on G2.com.

What do you dislike?

The application allows you to track inventory, place orders, make adjustments, and enter purchase order incoming product quantities for each line. What it doesn't have is a way to easily convert the incoming PO into a receipt. This is done via stock adjustments. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will be completely happy with the decision you made to use the Shopify e-Commerce platform.

Especially the ease of connecting to existing shipping providers or using Shopify's discounted rates with various shipping companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Expanding sales area footprint. By using Shopify I now can reach the entire world through the store site. Don't need brick and mortar stores opened up in various cities to get more sales. Shopify is the store. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shopify comes with the best set of features to quickly build and deploy fully functional, beautiful, and super fast e-commerce stores. Their hosting servers are lightning-fast and secure. Their support team is available 24x7, friendly, and in most cases are knowledgeable. Review collected by and hosted on G2.com.

What do you dislike?

It is sometimes not easy to customize code within Shopify (for optimization purposes). Also, their 3rd party apps may slow down the website speed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Shopify. I've tried several e-commerce platforms in the past (WooCommerce, Open Cart, Magento) but Shopify beats them all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've been working with Shopify for the past 4 years, and Shopify helped me to build and rollout e-commerce stores quickly and easily for my own business, as well as for my clients. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shopify is very easy to navigate and no coding knowledge is required. The dashboard and analytics features are very useful and provide a vast amount of information that we use on a daily basis to improve our sales and business strategy. There are also an amazing selection of apps that offer any features that you may possibly need throughout all areas of your ecommerce business. The fees are straight-forward and easy to understand. Review collected by and hosted on G2.com.

What do you dislike?

There are limitations to the customisation options and Shopify stores begin to look very similar to each other due to the wide use of themes. However, this can be addressed by hiring Shopify experts to change certain parts of your website or adding unique features that set your store apart from other Shopify stores. Orders also cannot be edited if they have been paid in another currency. There are limitations if you would like to provide store credits instead of refunds to customers that are returning products which have caused some issues with reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Shopify for all e-commerce business owners or those just starting the e-commerce journey. There are a wide range of tools on offer that are relevant for all sized businesses and I don't see us changing to another platform due to this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All of the back-end work of creating a comprehensive website/e-commerce store are taken care of by Shopify and we have been able to build an ecommerce store without needing a large amount of capital. It is very easy to set up products, shipping and information pages without needing any coding knowledge. Review collected by and hosted on G2.com.

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Customer Service Representative
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy Shopify flows and how it is very user friendly! Review collected by and hosted on G2.com.

What do you dislike?

There is not much that I dislike about Shopify. Maybe when you send a gift card to a specific customer it is too easy to remove that customer from the order and there is no way to fix that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would absolutely recommend using Shopify for any business! It is user friendly and operates very smoothly from my experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to see most information about an order and its history in one place and it is very helpful and streamlines some processes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The support staff associated with Shopify is excellent. I have been in chat groups several times and personally helped with everything from submission to the creation of new pages. The tremendous ability to change your website is a great reward. If I think we need to make radical changes to the page, I can go to the "Tools" section and choose a different look for the front of the page. I can then customize it with different colours and fonts as needed. One of the best advantages is the possibility to upload the whole shop to Shopify. I can control which products are available online, how much they cost and even set specific shipping parameters. Review collected by and hosted on G2.com.

What do you dislike?

One point against it is that there are too many things in Shopify that can be confusing. This takes a lot of practice, and if you don't understand what you are doing, it can lead to frustration. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think Shopify is very suitable because one person can attract buyers from all over the world. You can charge different prices for shipping products depending on the location of the buyer. Similarly, Shopify can collect data to understand the location of consumers. Another advantage of Shopify is that if an item is out of stock and cannot be removed from the website in time before someone buys it, the refund process is very simple and you don't even have to automatically capture the payment. To avoid running out of inventory. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Shopify in a small business shop where I work. We use Shopify for our online sales platform. This means that we can list all the items on the website or sell them online. This is very effective because we can increase sales and attract new customers not only from the United States but from all over the world. Review collected by and hosted on G2.com.

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Creative Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I enjoy Shopify's user interface. It offers customers the ease of being able to customize the website to their comfort level but when they need more advanced levels of design, the ability to reach out to an expert for customizations is super easy - you can do it right from the HTML dashboard. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that a lot of the customizations have to be done via HTML and that the free templates are quickly becoming out of date. Then if you want to buy a more higher end theme, the cost is a bit much. I also dislike that you can't customize pages without a LOT of problems lining everything up and having the pages be responsive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've solved my clients problems when it comes to managing their sales from one platform. Review collected by and hosted on G2.com.

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Senior Vice President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best part of Shopify is that it has amazing tools at disposal for such reasonable rates. The amount of data crunching that can be done for online customers and their preferences. Plus the handling of online Marketing and Online sales are just too good. It's equally good enough to compete with big players depending on how companies use their platform. Review collected by and hosted on G2.com.

What do you dislike?

I think the explanation of the use of tools via Youtube and many other channels is not at all user friendly. This platform is mostly designed for small and medium scale enterprises but the tools available are not up for easy training. I think there should be a better training platform for use of Shopify's tools. Also it's payment gateway is not updated as per the needs of the current business environment. Too many options are missing in the payment gateway and I didn't get much help from the customer care executive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Better Training and better customer response. Especially to YouTube videos and its comments. General comments won't help and replies need to be specific and solution oriented. Also very very important to increase gateways for payments and various options need to be included for India. Since I'm from India I can only suggest about India. I have no knowledge about payment gateways in rest of the countries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shopify has helped my business create an online representation. It has helped me catalogue my products and realised the importance of presentation of the products. Also it's customer oriented data is just so intrinsic to the business value it adds for expanding online presence. The graphs and data available is massive for my growth analysis. Review collected by and hosted on G2.com.

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Admin
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

First and foremost, you got to love the price. It is much easier to pay for software monthly instead of yearly or expensive one-time fees, so this will definitely make it much easier for anyone to open their own online store. I love how the features are implemented for noobs and make it easy for ANYONE to operate. The support is great and much better compared to some of the bigger companies. They do go above and beyond so that helps. The peer-2-peer community is also helpful. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the restrictions. As an ecommerce store that is remotely hosted by Shopify, they control most access to your site and do not budge on that. So if you are looking for something that you can control most every aspect, this solution is NOT for you. I dislike the total cost over the duration of your lease. You will never own your website and merely just lease it. This is why it is good to buy a license and host your own ecommerce site on your own servers. I hate how all of the good and decent addons seem to cost even more extra to use with your store. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Double check that it will meet your business needs and if it does without restriction, we totally and highly recommend Shopify. If you need more access and handle a higher server load than what Shopify can offer, it is highly recommended using self-hosted ecommerce software on your own server. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving the problem of not being a web developer expert. This platform is perfect for any experience level. I have realized that a lone saves a lot of time as you don't have to research every single thing. So ease of use definitely tops everything. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Shopify is great standalone application that works with 3rd party modules great. Easy to add start using it them plus you have support team that are connected all day. I do believe they working from home or office before Covid19 but they are national support. Review collected by and hosted on G2.com.

What do you dislike?

You may start with budget of $30.00 a month but end up paying first month $60.00 this including all the tools you want to add. How ever the better you want your store to look using more modules ( help store security or impression) to give professional look. The more it cost you so you have budget for get it cost more what you expect. Payment options suck - strips only support that for free we wasn't approve by stripe so we had to use paypal. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes , but be ready to spend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shopify hasn't solve my problem we hope they change small things like payment options with other plug in. Review collected by and hosted on G2.com.

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