Typeform

Typeform

4.5
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Showing 233 Typeform reviews
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Andrea A.
Validated Reviewer
Review Source
View Original September 13, 2018
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Lorena S.
Validated Reviewer
Verified Current User
Review Source

"Interactive surveys will get you more responses!"

What do you like best?

- Interactive: Typeform enables the admin to create surveys that you can add videos, gifs, images and that will make your customer feel that you're taking it with them;

- Complex made simple: I need to build surveys with more than 100 questions for +10k users and Typeform makes the data collection very simple;

- Logic Jump: Typeform enables the user to have a high level of customization, which means that depending on the type of the customer you have, they can go through an entirely different survey through the logic jupms.

- Intuitive design/Templates: You don't need to understand of statistic to build a beautiful and valid survey on Typeform, you can also make great use of their ready-to-pick templates.

- Preview & Edition Screen at the same time: This is incredible to have the screen divided between the editable version and the preview version of the survey, it makes you have live understanding of the editions you make.

What do you dislike?

- When I had extensive data collection, I experienced some delay in the system to load or not being able to show the charts with data;

- The free very is very very limited, so if you want to experience it for real, it's better to go for the paid version. Gforms is better than the free version of typeform.

Recommendations to others considering the product:

If you're going for it, try the paid version, it has much more options and you won't be disappointed.

What problems are you solving with the product? What benefits have you realized?

- Make surveys for Millennials engaging;

- Increase response rate by engaging surveys;

- Price is fair.

What Online Form Builder solution do you use?

Thanks for letting us know!
Joanne M.
Validated Reviewer
Verified Current User
Review Source

"An engaging and versatile form creation solution"

What do you like best?

The standard format of the forms allow users to focus in on each question as if it were a one-on-one conversation. The overall feeling keeps users more engaged than a standard survey with a list of questions. There are many different types of question formats we can add and have the ability to use skip logic to make the user experience more pleasant and efficient. Typeform gives us user data that helps us to analyze the effectiveness of our forms.

What do you dislike?

I don't dislike anything to the point where I'm unhappy, but there is a price to have unlimited questions, which I think isn't too bad. It would be nice if it could be lower though. I've seen other form creator tools with lower prices that have similar features.

Recommendations to others considering the product:

I've seen many other form builders and I think Typeform is a platform that can be used by most people, regardless of their technical or computing ability. You can generate tons of data and make signups and other types of business processing a breeze.

What problems are you solving with the product? What benefits have you realized?

Typeform is a platform that easily generates large amounts of feedback and survey data. We also use it for a range of service registrations and event signups. Typeform gives us a versatile form builder platform that can not only makes it easy to create sharp and professional forms, but also provides a stable and reliable processing and database system that help us to store and manage our data securely.

Matthew D.
Validated Reviewer
Verified Current User
Review Source

"Typeform makes incredible UX so easy!"

What do you like best?

Just like Apple, typeform takes the simple approach of less is more.

It’s extremely easy to use which makes it very user-friendly.

Our conversion rates are killer since we switched over to typeform.

What do you dislike?

It is missing some complex options but this is something you sacrifice for having a truly simple interface that anyone can use.

I wish some of the logic of ITTT could be more complex.

I don’t like the auto save feature and wish they also had an actual save button as I have had it not save my updates before which is extremely frustrating.

Also I think it could be a better experience on mobile.

When you click on a typeform button it opens it up and you have to click start again. Seems like a waste of a click.

Depending on the phone you use pressing enter or return doesn’t always work so you have to click away from the keyboard then click next then click to open the keyboard again. It’s a little funny...

What problems are you solving with the product? What benefits have you realized?

We use it as a sales questionnaire and use the logic to determine what product is best for the client based on a complex selection process.

Before we didn’t have a way to do this without actually speaking with the client, so this speeds up our sales process dramatically.

I also use it for lead generation and it works very well.

Trent B.
Validated Reviewer
Verified Current User
Review Source

"An advanced online form creation platform with great customization tools"

What do you like best?

Typeform has a clean and easy-to-use interface with straightforward controls for creating forms and surveys. I like the ability to create, copy and delete forms from a simple list in our account. We can also organize our forms in folders for added organizational options. It doesn't take a very long time to learn how to use Typeform. Most of what we need to do is laid out in an intuitive way with labels and instructions to help move us forward in the process. There are lots of customization options for adding different types of fields. We can create and edit forms to suit the needs of specific events, promotions and topics. I like the many quality templates to choose from and the ability to add our logo.

What do you dislike?

Though I think Typeform is a good value, I think the pricing is a bit high compared to other similar services out there. Creating forms from scratch can be complicated for people that haven't work with online forms and programming questions in a logical way. Though Typeform can be great for complex forms and customizing, it probably isn't the best value when we're working with very basic forms. It can sometimes overcomplicate things.

Recommendations to others considering the product:

If you plan to send out many forms for surveys, registrations and other business purposes, Typeform can be a valuable tool for collecting data in a streamlined and organized way. They have many tools that can help you start sending out professional online forms quickly. Once you start collecting data, I think you'll be able to greatly improve your services or at least have valuable insight into your company's performance.

What problems are you solving with the product? What benefits have you realized?

Typeform has been a useful and versatile tool for collecting data for a variety of sales, marketing and general business purposes. We regularly send forms out to customers, staff and third-party associates to get feedback about our service, needs and registrations. We use much of the customer data to refine future marketing efforts and improve our services moving forward. Typeform is a great automation tools that has save us lots of time and streamlined our overall data collection work flow.

Patricio A.
Validated Reviewer
Verified Current User
Review Source

"Fácil de usar y con buenas tasas de respuesta por el diseño y funcionalidad"

What do you like best?

Estilo conversacional de los formularios, posibilidades de modificar diseño y colores, fácil de programar en los saltos lógicos. El servicio de soporte responde en excelentes plazos. La posibilidad de compartir typeforms facilita el trabajo colaborativo. Hay buenas typeforms de ejemplo que sirven para iniciar proyectos propios, basados en una lógica ya estructurada y probada previamente. Se nota que en la empresa están permanentemente explorando nuevas integraciones y aplicaciones útiles para el negocio de sus clientes

What do you dislike?

Las integraciones no son a nivel de usuario, sino que requieren de la participación de un técnico, no así el diseño y configuración de los formularios. Algunos de los cambios más recientes en la forma de diseñar los formularios son menos amables que la versión anterior. Sobre todo, las que se relacionan con el uso de negritas, ya que en las bases resultantes se muestran con unos corchetes que luego hay que eliminar. Además falta soporte en idioma español, lo que no se entiende siendo una empresa de origen en un país de habla hispana. Muchas de las páginas con tutoriales útiles son en inglés, lo que enlentece la búsqueda de respuestas.

Recommendations to others considering the product:

Aunque se debe dedicar bastantes horas iniciales de aprendizaje, el resultado es el uso de una plataforma que se vuelve cotidiana y sencilla de utilizar

What problems are you solving with the product? What benefits have you realized?

realizamos encuestas de satisfacción y NPS, además de formularios de contacto y, a un nivel más sofisticado, diseñamos formularios de ecommerce

Julian K.
Validated Reviewer
Verified Current User
Review Source

"Makes our data collection friendly and easy"

What do you like best?

I love referring to previous answers, connecting my data to external services, showing questions one-by-one, using beautiful templates (which are customizable), having a clear, WYSIWYG editing interface, and getting simple but also more advanced features, like variables, seamless website embeds, or Google Analytics integration.

What do you dislike?

Even though the one-by-one question style is cool and new, it would occasionally be useful to have other view styles. Additionally, it would be good to be able to change the CTA for each block separately, rather than for the whole form. Another issue is that the autosave feature during form editing is quite slow, and often when finishing an edit, and clicking view form, the changes will not have been committed yet. Lastly, the pricing means that we, as an NGO, will not be able to justify the cost of PRO anymore, and have already downgraded :(

What problems are you solving with the product? What benefits have you realized?

We are using Typeform for internal surveys, internal orders (between departments), as well as the platform of our main market research survey. It allowed us to easily go bilingual, personal, and integrate with our internal platforms, incl GSheets and Slack. Internally, it lets us increase employee engagement.

Alivia S.
Validated Reviewer
Verified Current User
Review Source

"Simply he best surveying tool"

What do you like best?

The most beautiful forms out there, the design is so simple and pretty. The forms are very easy to fill out, great user experience on mobile and desktop!

They are also very easy to build in an intuitive interface, with advanced features like starting the form it in an email, having hidden fields for email, and smart conditional questions.

You can build forms extremely fast, and the onboarding for a new user is virtually just here's the link.

What do you dislike?

Not much here.. The export format of the data isn't very easy to do data preparation on.

The price for a collaborative instance is quite steep as well, but the forms are just as pretty in the free version.

Recommendations to others considering the product:

This is a great tool for sure.

I do think you need to consider who your target personas and the people using it at your company are, for some industries, simpler less innovative tools will probably be enough.

What problems are you solving with the product? What benefits have you realized?

We use it to gather feedback from people within the company, as well as from customers and users through our email automation! We also build forms that we distribute in our industry to build content.

And use it to gather feedback after trainings and classes. There's so fast and easy you start building forms all the time.

Dave O.
Validated Reviewer
Verified Current User
Review Source

"Beautiful surveys, great customer support, outage comms not up to scratch"

What do you like best?

What I like best about Typeform is that its easy to create great looking, responsive surveys and forms. Typeform's customer support staff are patient, friendly and helpful. Typeform's API is strong, making it easy to programatically retrieve form submissions and load them into your own database.

What do you dislike?

I wouldn't yet recommend Typeform to an organisation that wants to use Typeform as a platform, integrating it with their own products or services, as we do.

Customer support is solid (although not available 24x7), but the change and major incident processes of the engineering/dev team feel immature :

- Many outages seem to be self-inflicted (resulting from changes made by Typeform's own engineering team)

- We detect incidents that are not reported by Typeform at all.

. There is never any follow up communication explaining the outage and what will be done to prevent it recurring. Typeform are way behind our other technology providers in this regard.

I don't think these issues would be of concern if you were using Typeform to run the occasional survey, They are an issue if your business depends on it.

What problems are you solving with the product? What benefits have you realized?

We use Typeform to provide surveys and forms that are integrated with our internal customer satisfaction product for corporate IT teams, cio-pulse.com

Sam W.
Validated Reviewer
Verified Current User
Review Source

"There is a lot to like about Typeform."

What do you like best?

I love the conversationality of the form. It has made filling out forms much easier and the way you can give different responses based on answers to other questions is amazing.

What do you dislike?

Sometimes the image attachment doesn't work well. We have a form for our warranty that is put straight into Salesforce as a case. Sometimes the images do not come across or you have to log in to download. I also tried using Zapier to send to Gmail but then it was even more spotty although I never had the issues downloading the image attached just wouldn't work at all. I tried to set up a Zap that would go straight to salesforce but couldn't figure out how to set up a case and do an attachment in the same zap.

Recommendations to others considering the product:

Check it out. It would help to have someone that was familiar with the "Choose Your Own Adventure" books to get the most out of it.

What problems are you solving with the product? What benefits have you realized?

We use Typeform for our Warranty department as well as customer service forms. We also use Typeforms for quizzes for our store managers and new hire classes.

Luis M.
Validated Reviewer
Verified Current User
Review Source

"Typeform is all we use for our contact forms"

What do you like best?

The overall experience. Typeforms are easy to make. One question at a time. It keeps things simple. The ability to create logic jumps between questions. The fact that everything gets stored on a database, and can be quickly exported.

What do you dislike?

I think typeform is an axample of a great product with a bad costumer service. The chat does not work lately or it was disabled. (i don´t know). I think typeform is sort of obscure with communication on the problems it faces. For example one functionality stopped working a while ago and they don´t say anything. Or at least there was no place where i could find where they explained what was happening (on their blog or on some sort of news) Im talking about how we cant download uploaded documents anymore unless we are logged in. That affects our operation and my costumers. They also lack of a clear way of contacting them and report bugs. There are no forms to report problems we are having. So i dont think Tform is intersted in a good open relationship with costumers or explaining in public whats happening, or if the service will be restored. In private they offer to restore the service if we accept our account to remain insecure. But why would anyone agree to that? I think that reflects that the company culture it not to be transparent.

Recommendations to others considering the product:

Try it

What problems are you solving with the product? What benefits have you realized?

Conversion tracking, database managment. Statistics.

Tara S.
Validated Reviewer
Verified Current User
Review Source

"Beautiful, but some serious problems with reliability and forms crashing."

What do you like best?

We love the clean and interactive interface -- it's fresh, intuitive and works beautifully for our brand. In theory, we like the potential for complex forms including logic jumps and payment fields..

What do you dislike?

We've had MAJOR problems with forms crashing / being wiped out / suddenly functioning incorrectly on three different occasions now.. we've stuck with it thus far, as the forms are just so darn pretty, but we've run into some really substantial data losses and received little to no help from their support team. On one occasion, we'd spent months building a comprehensive ordering form for our clients, and one day it was simply wiped out, GONE. We were told that this could be a problem when forms were 'too long'.. whaat? Currently, we have a situation where one of our forms' logic jumps are suddenly out of order for no apparent reason.. it's frustrating, as it's very time- and energy-consuming to plan, think through, and create these forms, and it's become difficult to rely on Typeform for our important data collection because of these issues.

Recommendations to others considering the product:

If your forms hold any important data, or are going to be even somewhat complex, make back-up copies and record your questionnaires' flow outside Typeform.

What problems are you solving with the product? What benefits have you realized?

We're gathering client order details, accepting deposits, and sending information internally at different project stages. We can connect it to our other apps through Zapier, which makes workflows easy to automate.

Augusto G.
Validated Reviewer
Verified Current User
Review Source

"Professional, just a little bit trick to edit"

What do you like best?

Typeform is a great tool to relate with leads, customer and to share content. I work with inbound marketing and Typeform wirks for relate and to atract leads. Typeform was chosen for our company because of the embed and integration features, essencial to our goals and needs.

What do you dislike?

I just think that it's a little hard to edit. The edit by blocs made it more difficult to change the content and understand the programation (score, jumps etc). But it's very versatile though. In our company, we miss a option of quiz directed for "most chosen option".

Recommendations to others considering the product:

Explore all of the options, make test forms and try the embed options.

What problems are you solving with the product? What benefits have you realized?

It's good to solve intern demands, like surveys, and to share content. It's great for Inbound Marketing, it's very interactive and have a visual professional visual. Share content with respectfull design is very important to Content Marketing.

Ohize B.
Validated Reviewer
Verified Current User
Review Source

"Best idea to Get feedback from audience"

What do you like best?

Typeform has numerous survey templates that can work for either survey, quizzes, questionnaires, polls, among others. It smoothly helps gather data from customers or from a particular audience. It easy to build questionnaires with Typeform, and also way easier for your audience to fill the forms. My use of it is truly remarkable and of course not regret at the moment.

What do you dislike?

Like I just said, my use of Typeform has been full of great and remarkable achievements as regarding customer satisfaction

Recommendations to others considering the product:

It's more than what you can imagine.Typeform is a worthy survey builder.

What problems are you solving with the product? What benefits have you realized?

As a means of quality control, we engage our customers with easy to fill online polls on ways to serve them better. Our main means of achieving that is with Typeform

Kayle P.
Validated Reviewer
Verified Current User
Review Source

"Pretty Forms"

What do you like best?

The forms you can create actually look well designed and it is very easy to use. It saves time when reviewing responses.

Being able to export into multiple formats has made analysis of those responses easier.

The quality of the forms (actually having a pleasant appearance is huge) for ensuring that people actually provide the feedback we are looking for.

What do you dislike?

The pro plan is fairly expensive (for being a form service) though it seems it is in line with other pro plans for similar providers.

Recommendations to others considering the product:

This is a great form system. It is easy to use though the pro features are a bit pricey.

What problems are you solving with the product? What benefits have you realized?

Getting feedback from our clients, especially in regards to what they need most and their biggest concerns.

Laure C.
Validated Reviewer
Verified Current User
Review Source

"A user friendly, lovely interface with a few limitations"

What do you like best?

When you want someone to fill out a survey, it's great to know they will have a pleasant time doing it and not be faced with an ugly, unfriendly interface.

Typeform also has some useful features such as logic and file uploads. Using Zapier, I connect it with multiple other tools in my workflow.

What do you dislike?

Typeform is fun and friendly but not ideal for more complex or advanced survey work. Things I'd like to see them add are user validation, custom URLs, and more complex logic.

What problems are you solving with the product? What benefits have you realized?

I use Typeform for a number of things, especially research screening, customer feedback, research waivers, and applications for our community.

I recommend Typeform regularly for its ease of use both for the survey creator and the end user.

Kim C. D.
Validated Reviewer
Review Source

"The platform that focuses deficiencies and transforms them into strengths for your company."

What do you like best?

Typerform offers me distinction and personality to our surveys, which we like a lot, we have the flexibility to handle it through our mobile devices as well as in the different computers of the company.

This platform has been updated in another version, improving in an extraordinary way, surpassing our expectations, since we considered that the first version was enough, now they surprise us with a re-powered software, extremely easy and fast with much more advanced features. Is very good.

What do you dislike?

Certainly Typeform has provided the opportunity to the company, to create the best surveys of all our business activity, but I have something that I would like to improve is that it was open the option of uploading the audiovisual element you want, since it is now limited to one by type, I understand that what they want is to provide a simple compression format for the client, but I would like to have this facility.

Recommendations to others considering the product:

I recommend the service provided by this platform and its customer service team, they have made the work of the company easier, obtaining very high levels of sales, productivity.

What problems are you solving with the product? What benefits have you realized?

No doubt this platform is very skillful, low cost compared to the great results it generates the company, since not only create surveys, but generates analysis, reports, as well as, integrates with many other applications, thereby allowing a ease of sharing and working integrally.

Its interface is different, unique and with the quality that as a company we have required, it has been of influence and necessary for the increase of our sales, receptivity in the market, improvement of marketing and has allowed us to position ourselves as a company that provide a good service and generates quality products.

Oliver C.
Validated Reviewer
Review Source

"An intuitive and pleasantly interactive form creation tool"

What do you like best?

I feel that Typeform provides a more engaging and interactive online form experience than typical forms I've seen. I think when users are presented with one question at a time, they are more thoughtful about their response and go through the form in a conversation fashion. I think there's more of a human connection rather than a tedious response listing experience. From a form creation standpoint, using Typeform is relatively easy for most everyone, regardless of their technical abilities. Typeform provides neat and organized panels for users to add titles, form fields and images. The drag-and-drop functionality helps to make things intuitive and straightforward. I also like that Typeform offers a free basic service that helps potential paid users get acquainted with their system.

What do you dislike?

Though I think Typeform's PRO plan is worth the cost, the pricing for that and the PRO+ plans are a bit high compared to some other form services I've seen. I think if the basic service offered the full capabilities of the Pro plan, with only submission restrictions, then potential paid users will get a better idea of what they'll be getting.

Recommendations to others considering the product:

I'd recommend starting with the basic plan to get an idea of how Typeform's service works. I think you'll find that users will more likely submit data through these forms compared to static submission forms. If you want to make your forms more interactive, you should focus on adding conditional questions that can lead your respondents down various paths depending on their responses.

What problems are you solving with the product? What benefits have you realized?

Typeform allows us to gather information from clients, leads and staff in a quick, fun and effective way. We can get feedback on services we provide, register people for promotional events, and execute outreach activities in a less invasive manner. People can fill out forms at their convenience and are more likely to respond compared to other information gather methods like phone calls. Typeform provides us with a wealth of user data and analytics to help us better leverage the information we gather.

Brittany T.
Validated Reviewer
Review Source

"Sleek, mobile friendly-forms; VERY slow to fix problems"

What do you like best?

There is a wide variety of easy and aesthetically-pleasing templates. The forms are very mobile/web friendly — people can very smoothly and efficiently make their way through the form.

What do you dislike?

Very very slow to fix issues. There was a bug preventing the mobile version of my forms from working properly. I was told by customer service that they submitted a ticket to the tech team. All in all my wait time was a month and a half for them to tell me that I should check with my web production team on trying a few things to see if those tactics will fix it.. A month and a half of my forms not working properly, and the next steps were for my team to look into if something was wrong.

Recommendations to others considering the product:

Make sure you are working closely with web production to test forms on your site well before you need to push one live in case you have problems with how the are being implemented, which may take a while to fix (I had to wait a month and a half for help with a technical issue).

What problems are you solving with the product? What benefits have you realized?

Very easy to create aesthetically-pleasing forms using our branding and creative assets, without having to bother product team and tech to build something in house.

Ankur S.
Validated Reviewer
Verified Current User
Review Source

"Simply The Best Survey/Forms Tool Out There"

What do you like best?

Oh, it is just beautiful! Collecting data with Typeform is a breeze and the whole process right from the set-up to the analytics is seamless. Have been using Typeform for a variety of purposes, and it has never failed, rather, always turned out to be excellent. Another thing to note that is the company takes feedback very encouragingly and tries to come up with solutions helping the end-user, which is what can be seen in the v2 launch of Typeform, as compared to V1.

All in all, everything, is simply amazing with Typeform!

What do you dislike?

The pricing isn't the most optimal for young companies. This is something which Typeform should acknowledge as it has also graduated from the same phase. The minimum paid plan starts at 360$ for a year, which is honestly just too much!

Recommendations to others considering the product:

Go for it, if you can afford it!

What problems are you solving with the product? What benefits have you realized?

User surveys, mostly, and lead capturing for dynamic landing pages.

David R.
Validated Reviewer
Verified Current User
Review Source

"Forms with wonderful UX, easy to use and free plan, nice work!"

What do you like best?

I can say that I've try some other surveys services and none of them offer a nice experience at filling forms, It has smooth transitions, perfect font size and you can choose from pretty nice templates to start with.

You can change UI language, and there is Spanish available, a must have for local clients.

There is algo a nice intragration for Trello, that let you add cards to a list inside a board from entries in typerform. Love it!

Free plan is perfect for small business, experiments or internal surveys, even you can use it like a design brief form.

What do you dislike?

Hope there was a better integration with Mailchimp or email providers like Gmail,that let you embed forms directly in campaings.

Recommendations to others considering the product:

Don't look further, ask your customers or anyone, anything with a beautiful experience.

Try free plan before buying, it let you get 100 responses in a month!

For starters, try using a template to get nice results, with no effort.

What problems are you solving with the product? What benefits have you realized?

It help me to amaze clients and costumers with the beautiful experience and therefore close deals.

It helps anyone to understand the difference between classic boring forms and forms that really make you want to complete.

Jamie D.
Validated Reviewer
Verified Current User
Review Source

"Elegant and effective forms for many different uses."

What do you like best?

Form or surveys built with Typeform have a unique look that is easy to navigate and compatible with any device. Responsive design makes your form work on both desktop and mobile. Additionally, there are several ways to deploy your form. Their copy/paste code makes it very easy to create popups or overlays on your website.

Typeform v2 just launched and it is a drastic change from v1, but with a little exposure, it quickly becomes apparent that they have made it faster than ever to create a form. v2 instantly displays changes that you make to your form and building it is as easy as typing in the browser. Along with its ease of use, Typeform offers more complex features that really allow you to expand your uses for the product. We use question branching and the calculator tool to make an inexpensive online quiz for a segment of our users. Typeform also supports embedding YouTube and Vimeo videos and uploading pictures. Typeform also support integration with other online services, either natively or by using Zapier (which has excellent integration with Typeform).

What do you dislike?

There are two aspects of Typeform that I do not like. First, each "question" only allows you to upload one image and embed one video. I realize that this keeps it clean and elegant looking, but I would like the choice to use more if I want. Second, it would be nice if it supported basic HTML code for things like embedding a video from your own video service. Currently, I have to re-upload videos that we use to an unlisted YouTube account in order to use them in Typeform.

What problems are you solving with the product? What benefits have you realized?

Typeform is very inexpensive for the features it offers and people are very impressed with the end result. We have been able to use it for much more than just a simple form or survey. They seem to be improving the product with v2 and it comes with no additional cost.

Alexander M.
Validated Reviewer
Review Source

"Good, but too expensive for how complicated it is to use"

What do you like best?

Typeform has a great UI, at least for the people who will end up taking your survey. Simple surveys that go from question 1 to question 10, with few complications (if this, then that) work excellently and look beautiful. They say it has a "gorgeous, smooth interface that keeps people engaged" and that's true.

What do you dislike?

It fails to make using its more advanced features accessible to the survey maker. In order to effectively use certain features, specifically Logic Jump, you basically have to be a programmer, and you might as well break out pen and paper to draw everything out, because the interface isn't friendly towards complex choices. For example, let's say you have a multiple choice quiz. If all you want is to grade their answers (if this, add 3 points to their final score), then it's easy. But if you want something that's truly interactive (e.g. if they get this wrong, follow up with one or two questions to make it easier to determine *why* they got it wrong) then everything goes to pot. I made a fairly simple "personality quiz"-type survey, with 8 multiple outcomes and their workaround for scoring it amounted to my having to create my own chart that looked like this: 10011, 10010, 01100 or 01001 = workaholic; 00110, 00101, 00001 or 10000 = rock; 10001, etc...

In other words, if you want something *simple* and pretty, use Typeform. But don't be fooled into thinking you'll be able to gather more than that.

Recommendations to others considering the product:

If you're looking for something *simple* and pretty, that's easy to use for the *end user*, go with Typeform. If you want something with more under the hood, be prepared to spend a lot of time at the whiteboard figuring out how to jerry rig what you need out of it, because Typeform isn't designed for that, whatever their marketing may try to tell you.

What problems are you solving with the product? What benefits have you realized?

I needed information about new hires before training (so I could customize it properly) and to receive feedback from them after they had completed (so I could see whether and how training was effective... or not). The biggest problem I had was that I only had their attention for a short time, and getting people to actually fill out a questionnaire was difficult. Typeform enabled me to meet them where they were - on a laptop or a smartphone - and make it *easy* for them to give me the information I needed. Surveys were optional, but feedback skyrocketed from less than 25% to more than 60% when I started using Typeform.

Bethany C.
Validated Reviewer
Verified Current User
Review Source

"Most beautiful and functional survey tool I've worked with"

What do you like best?

Both the front-end (survey taker) interfaces and the back-end user interface experience are among the cleanest I've seen. Capable of being minimalist and simple but also can be very colorful and whimsical - completely customizable to your needs as far as appearance and content go. It makes it fun for the survey taker to respond, which is helpful as most surveys are a pain to respond to. Typeform also makes creating surveys enjoyable and efficient, especially thanks to their recent new version release.

What do you dislike?

I really really really wish Typeform integrated better with some of the other tools my company uses - it would be easier for us to collect results/feedback and automate that result/feedback management process. As it is, we're still extremely satisfied with the tool and this isn't stopping us from using it.

What problems are you solving with the product? What benefits have you realized?

We're able to collect feedback from our software users and customers easily. It's a breeze to create forms and review + share the results with our team internally.

Michael Stuart D.
Validated Reviewer
Review Source

"Excellent software for the improvement and large-scale organizational growth. "

What do you like best?

What I like about Typeform is that it has a very easy-to-use interface that allows you to create any kind of surveys, in its free version it includes functions like unlimited questions and answers, data export options, custom-designed themes, as well as templates ready to use and basic reporting functions. It is really good and functional, and the benefits that are obtained without doubt allow organizational growth. I like it a lot, we use it daily.

What do you dislike?

Typeform has been a very effective tool with which the objectives of the organization have been achieved, until now it has fulfilled my expectations, therefore I have nothing bad to say about it or that I did not like, it is very functional and with the that we have obtained great benefits.

Recommendations to others considering the product:

Because of the simplicity with which this excellent tool is presented, due to the great savings of time and economic growth to obtain, start using Typeform as your main survey tool that will allow you to obtain great benefits, it is really good. With Typeform there are no geographical limits and you can access any type of person with only having an online connection.

What problems are you solving with the product? What benefits have you realized?

ConTypeform we have been able to know first hand what are the problems and the motivations of our current or potential clients, in turn, to evaluate their levels of satisfaction based on products or services, to measure the level of quality of customer service of our employees, knowing those factors that would improve our products or services or what new functionalities would add, and something as important as knowing new changes and market trends and anticipating the competitive environment, based on that, we have achieved growth and development important, increase revenues and improve the infinities of processes all thanks to Typeform.

Ankita A.
Validated Reviewer
Verified Current User
Review Source

"Beautiful Tool to Ask Questions in More Natural and Human Way!"

What do you like best?

The best thing I love about Typeform is the Autopilot integration which lets you follow up your collected leads with emails, SMS messages, postcards and more. So you see, there is no need to depend on any other tool to follow up your subscribers!

What do you dislike?

They don't send out notification of new responses in the free trial plan. In order to receive notification of new lead capture, you need to integrate Typeform with a 3rd party like Slack etc.!

Recommendations to others considering the product:

If you are an entrepreneur or blogger who is selling products and services then you should try Typeform! It offers a free trial so I’d encourage you to give them a go for yourself and see the boost in your conversion rate over time. Create beautiful, mobile-ready online forms and surveys for free.

What problems are you solving with the product? What benefits have you realized?

Typeform's easy to use interface and drag and drop feature allows me to quickly design online forms like - Submit a deal form, registration or survey form, collecting online payments or quick feedback on product or service page. You get more by going PRO! You get access to build logic, perform calculations, upload files and documents, accept online payments using Stripe, and much more. I personally started with the trial account and switched to PRO to enjoy extra perks!!

Kate M.
Validated Reviewer
Verified Current User
Review Source

"Solid Survey Tool"

What do you like best?

The Logic Jumps in the Pro subscription level are awesome--we use them in an initial assessment where it's hard to tell which criteria will be met.

The design UI is easy and straightforward.

Multiple workspaces allow for easily segregating different typeforms used by different teams, etc.

Easy to set up notifications for survey responses

Easy to customize look/feel for our branding purposes

What do you dislike?

I wish it had Square integration.

Still getting used to the new v2 UI they recently rolled out.

Recommendations to others considering the product:

The main reason we initially chose Typeform was the Logic Jump functionality, which is remarkably easy to configure and use. It's a great solution for folks who need complex logic jumps (to jump people to certain questions and thus skip things that aren't relevant to them). I'd recommend testing that out if this is a need you have.

We also really like the variables to capture a respondent's answers and personalize them a bit--such as using their name or their company's name in later questions. That's the kind of detail you don't see in all survey tools, and while it's small, it makes a big difference.

We found the trial period for this great, and Typeform also let us try the PRO+ subscription level for a while for free to see if we'd like that better. (We stuck with PRO.) But they've been responsive and helpful when we've had issues.

What problems are you solving with the product? What benefits have you realized?

We use Typeform predominantly for having new clients complete a baseline questionnaire that we use to help determine the configurations they'll need when we set them up, and for training feedback surveys. The baseline assessments have evolved over time and the Typeform interface has made it easy for us to copy previous iterations and make adjustments to them, as well as to track clients' initial state so we can do point-in-time comparisons later on.

The training feedback surveys have helped us capture anonymous feedback from training participants, and we've used this information to refine our training curriculum.

Davido V.
Validated Reviewer
Review Source

"Great with a few glitches"

What do you like best?

The ease to create a typeform and to get targeted feedback.

What do you dislike?

Certain parts in the interface that don't work I have reported and are still not dealt with: 1) The close button when integrating it in your website, 2) the interface for creating the questions shoots up and down all the time, even if you try holding the scroll bar, 3) when trying to type type text in the notification settings, it jumps to other fields and overwrites them. These are very annoying, have been reported and I am wondering: have you actually tested it yourself?

Recommendations to others considering the product:

If you want to create trusted smooth and enjoying experiences for your customers, do it with a Typeform.

What problems are you solving with the product? What benefits have you realized?

Getting people to sign up for my classes.

Getting people's opinions on things that I need to understand my customers better.

Allowing people get in touch with me in a way they like "a nice and smooth questionnaire" that really works and they do...

Bernardo C.
Validated Reviewer
Verified Current User
Review Source

"Great tool, but sometimes a bit confusing"

What do you like best?

I like the looks of it and the possibility of associating images to the survey.

It is also very versatile. The possibility of creating an "user variable", for instance, that allows us to direct the survey to a specific person, is very useful for situations in which we have to send the same survey to different coworkers.

The interface is really easy to understand and the templates are easy to customize. It is also very easy to download .CSV or .xls files, which makes it really easy to both import data to excel or SPSS. The several question types available are also a great advantage here.

What do you dislike?

Some functions are a bit confusing, like the logic jumps. It is not as intuitive as I think it should be.

On the other hand, the free version is very limited, which can make it a not so great tool for casual users.

Recommendations to others considering the product:

Switch to it, it's a GREAT tool.

However, be sure to do some research on google to know how to perform certain functions. Not everything is as easy to understand as it could be.

What problems are you solving with the product? What benefits have you realized?

We use typeform for almost everything: from surveys during hiring processes, to performance evaluation.

We even use it for some market research and data collection for studies.

The benefits are the customisation possibilities.

Erica S.
Validated Reviewer
Verified Current User
Review Source

"Love this platform for surveys."

What do you like best?

Okay, sure, it can get complicated if you have tons of different outcomes for your survey. But it is so awesome style-wise and in the way of customizability that it outweighs that complication. I love this platform and use it for ALL of my clients surveys.

What do you dislike?

Just that it can get a little complicated when it comes to having a lot of different outcomes.

Recommendations to others considering the product:

It's great, and you'll love it.

What problems are you solving with the product? What benefits have you realized?

We're getting tons of customer feedback as well as being able to lead capture so that we can retarget these people with email campaigns. I know a lot of services offer this but the ease and look of Typeform makes a true difference.

Priscilla M.
Validated Reviewer
Verified Current User
Review Source

"A wonderful addition to our company."

What do you like best?

Typeform has always been easy to use for myself, clients, and students. I’ve never had to walk someone through taking a quiz or filling out a form using this platform. It’s a great addition to RSI as we use Typeform for virtually just about everything.

What do you dislike?

Currently, there is nothing that I dislike about Typeform. It’s always smooth sailing. If there is a question or concern, they’re always there to help and resolve the issue.

What problems are you solving with the product? What benefits have you realized?

We help businesses adhere to the Americans with Disabiltiy act, help people learn about Deaf culture and the beautiful language of sign language and ultimately help with the mission of our company- to royally tear down the communication barriers between the Deaf and Hearing communities, one sign at a time! :-)

Jason G.
Validated Reviewer
Verified Current User
Review Source

"The Best Way to Gather Information"

What do you like best?

I've filled out a lot of on-line forms, and I've created a lot of online forms. before Typeform, it was always tedious at best, painful at worst, and never an experience that I enjoyed. Typeform's thoughtful, human-based approach to gathering information is actually fun to use. I know it sounds strange to think of filling out forms as being enjoyable, but Typeform has pulled it off - both for the person filling the form, and for the person designing the form.

What do you dislike?

Typeform's beauty is in its straightforward simplicity. This simplicity necessarily limits some of the functionality allowed. I personally believe that this is good - it keeps the focus on getting the information you need without allowing some of the distractions to get in the way - but it is not the most feature packed form tool available.

Recommendations to others considering the product:

Try it, build a form, take that form yourself and see how it works for you. It's hard to understand just how good the form-filling experience can be without actually trying Typeform.

What problems are you solving with the product? What benefits have you realized?

I use Typeform for a wide variety of business problems. I take candidate interest forms, candidate applications, follow-up for clients, document uploads, citizen surveys, etc. Anything that I need to get people's information on, I use Typeform for.

Rachel J.
Validated Reviewer
Verified Current User
Review Source

"Easy setup and free... doesn't get much better."

What do you like best?

Super easy to set up and use, with a robust set of features even for free accounts. You can create multiple forms on one account, too, which makes it easy to manage multiple form needs from one user. If you need more than one user to have access, you can add them to your team. There is also a good amount of reporting available and searchable.

What do you dislike?

Nothing really, though perhaps having the option to remove branding would be nice. I think you can do that if you upgrade though. We have no reason to upgrade at this time, as we use Typeform purely for internal communication.

Recommendations to others considering the product:

Great support and list of standard features for free accounts. No "can only make one form" or anything like that just because you use the free version. I have even used Typeform to gather user data for a meetup group I run outside of work, I like it so much.

What problems are you solving with the product? What benefits have you realized?

We have created forms to collect information from our sales team to then create product sample images form them. Prior to this, it was a lot of back and forth with individual sales team members as we got color information, equipment needed, logo info, make of company requesting the image, and more. What used to take us hours now comes to us in one quick form response.

AI
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Fantastic for creating custom forms for customers"

What do you like best?

The ability to add questions and styles very easily within the tool - even without the pro version (which removes the watermark), the ability to customise the forms and add your own brand is fantastic. It has helped me with my role magnificently.

What do you dislike?

The new editor is a little awkward at times - it relies a lot on keyboard interactions, so sometimes pressing "enter" adds a new section when I didn't want to. I much preferred the previous editor, which was more intuitive. I dislike most of the new editor and wish we had the option to use the previous.

Recommendations to others considering the product:

It is fantastic and makes form creation a breeze - the new editor is a bit clunky in my opinion, and I much preferred the old version, but the product still works well when you get the hang of the quirks that the new editor adds.

What problems are you solving with the product? What benefits have you realized?

I needed to capture complex, but key information as part of the implementation of our SaaS product. Previously we used Word documents, which seemed old-hat. Typeform allows me to create engaging forms, along with supporting content, that allows our customers to provide the information quickly and easily.

Nicole R.
Validated Reviewer
Verified Current User
Review Source

"Amazing UX!"

What do you like best?

My favorite part about Typeform is that absolute delight that it gives users. It is the exact opposite of boring forms, it's unique and exciting. They have every question option you'll need, and they integrate with more platforms. I will always use Typeform!

What do you dislike?

The only downside is that it is tricky to use it for multiple pages. There is a way to pull it off but I wish there was a more intuitive way to save if you have a multiple page form.

What problems are you solving with the product? What benefits have you realized?

We are using it for applications and lead magnets. As an educational institution, it provides us with the opportunity to give our potential students a wonderful first experience.

AC
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Dynamic resource to survey your customer base"

What do you like best?

Nobody likes completing surveys but Typeform makes it easy. Specifically, with Typeform you can create well-designed forms/surveys that keep customer's engaged and focused on the question at hand. We've seen drastically higher response rates using Typeform when compared to the other tools we've used.

What do you dislike?

Nothing. The only hiccup is that they're a European company and when they charge my US credit card I'm charged an international transaction fee.

Recommendations to others considering the product:

Typeform is a smaller company, but as a result, you get a better product that's tailed more towards its users than larger survey builders. Their support is great and you're feedback as a customer will always be heard with them.

What problems are you solving with the product? What benefits have you realized?

We use Typeform to survey customers for product feedback, NPS scores, and return reasons. Our previous solution was clunky, lacking on the design side. Not only is Typeform easy to use, but it provides an elegant customer-facing UI that in-turn provides a higher response rate for us.

John D.
Validated Reviewer
Verified Current User
Review Source

"The best form platform available. "

What do you like best?

Typeform has a beautiful and simplistic UX coupled with the ability to build complex and interactive forms unlike any other player in the space. I have been blown away by Typeform since day 1, and although their are things on my wishlist, they are constantly adding to and improving the platform.

What do you dislike?

I know that typeform is not a quiz platform, so I am reaching for dislikes. However, I wish there was a little bit more of a sophisticated engine for scoring typeforms. We use the platform for many things, and one of those things is our certification program, but we have been limited to one answer options for our exams, and it would be great if you could have multiple answers with only 1 point.

Typeform could also work on their messaging notifications, and their data analytics tool.

The onboard messaging is pretty stock, and you have to pay for zapier to do anything more complex. Their onboard reporting tool, is also pretty standard, and you have to export the results into excel to do any real analysis. It would be great if the expanded the breadth of that a bit.

Recommendations to others considering the product:

Take advantage of their online knowledge base, don't be afraid to reach out to support, and be creative. This platform is capable of solving so many more problems than I initially realized.

What problems are you solving with the product? What benefits have you realized?

We use the platform for NPS Surveys, quick quizzes, certification test, launching projects with our small business product, and various other things.

Daria K.
Validated Reviewer
Verified Current User
Review Source

"Powerful Personalization Survey Platform"

What do you like best?

Typeform is ahead of the curve when it comes to personalization. We are able to make our surveys so conversational and targeted to that person. When people take the survey, they feel like we know them, and in turn, this has helped our completion percentage.

What do you dislike?

I really don't dislike anything. I guess if I had to pick something, I would say I would like if there were more templates to choose from. There are many right now, but having an even more expansive list of options would be nice.

Recommendations to others considering the product:

Don't hesitate. This is the best platform out there.

What problems are you solving with the product? What benefits have you realized?

Typeform has allowed us to see a big improvement in our completion rates. This in turn has helped us better maximize this data.

Nin S.
Validated Reviewer
Review Source

"An invaluable multi-tool to monitor and capture both organisation and customer data for action"

What do you like best?

So many, but key wins are:

- Intuitive design (little training needed),

- Logic map to visually check the flow of questions,

- Ability to send respondent notifications of receipt of survey and notifications to other recipients,

- Download results into Excel

- Publish a dedicated results weblink to monitor responses collected from a survey (good for reporting up).

What do you dislike?

Dislikes largely revolve around how easy it is to accidentally delete data.

- When an existing survey is changed the collected data is lost (the use of prompts with suggestions on how to retain the existing data would be better)

- The data deletion buttons are very accessible and often highlighted with greater clarity than others.

Recommendations to others considering the product:

- Ability to move customer data collection operations into the cloud.

- Provide operational teams with an ability to collect and monitor data in the day-to-day.

- Setup up simple reports for distribution to senior management.

- Download results into Excel.

What problems are you solving with the product? What benefits have you realized?

- As the platform is cloud based, staff providing data and monitoring input can work out of the office inc. at home. Reduced our reliance on hardware and are able to keep costs down.

- Typeform supports webhooks that are used to create summarised reports for customers and management teams,

- Typeform's ability to create a live online report means that for key surveys, elections and any other time dependent queries - senior management have a means to monitor results live without having to wait for dedicated reports to be generated. Reduce time to take action and improved the business agility.

A
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Convenient tailored solution trees for specific customer issues/needs"

What do you like best?

The manual building blocks are a very convenient way to get you started.

What do you dislike?

The admin / editing interface and its technical capabilities is limited. There is often very little visible feedback, meaning that you do not exactly see which block you are about to edit and if your form is very long, you also get annoying vertical "jumps", at least on macOS, meaning you switch for instance from editing a block to editing a logic jump and the focus of the admin interface "disappears", meaning it takes you to the end of the form and then you need to manually scroll above again. All in all, the editing capabilities are a bit limited. I would also love to see a way of integrating hyper links and adding custom fonts and design elements...

What problems are you solving with the product? What benefits have you realized?

I am Head of Product Support at Native Instruments GmbH, Berlin / Germany and we use Typeforms to provide tailored solution trees for specific technical symptoms that customers could phase.

Calvin M.
Validated Reviewer
Review Source

"Fastest way to create and distribute a good-looking form"

What do you like best?

The latest iteration of Typeform is very intuitive and makes form building faster than other services I've tried. Typeform is also very extensible with their Zapier and Google product integrations. For example, every time I make a new form I can connect it to a Google Sheet, meaning that I don't have to allow other folks into my Typeform account where they could mess something up. I just share the link to the sheet and they can watch responses come in in real time.

What do you dislike?

The reporting is just OK. It's excellent if you have a lot of questions that are multiple choice or scale-based, but if you're asking lots of open-ended questions it's difficult to view the responses when you're logged in. That's part of why I usually send all responses to Google, it's a little easier to parse the data there than it is inside the app.

Recommendations to others considering the product:

They have a free tier that will demonstrate the ease of use, so there's no reason not to give it a try and see if it meets your needs. You can always scale up to get more features once you've determined that the core product can meet your requirements.

What problems are you solving with the product? What benefits have you realized?

I use Typeform for a variety of businesses and non-profits to handle everything from event registration to customer satisfaction surveys. Because of their Stripe integration, I can also take payment for event registration, which is very nice. I have never had a customer complain about filling out a Typeform, which is a testament to how easy they make it to create and to fill out forms.

Andra Z.
Validated Reviewer
Review Source

"A flexible, highly usable tool for gathering user feedback (and more)"

What do you like best?

Typeform is the most flexible and user-friendly tool we've ever used for online surveys and forms, and this comes after having personally worked with more than 6 other similar solutions.

By using Typeform, we've managed to increase our response rate, create friendly surveys that encourage respondents to fill in all the questions and get in-depth answers by tailoring their experience with the logic jumps feature (super useful!).

It's easy and intuitive to create surveys and forms, and it usually takes just a few minutes once you've gone through the process once.

The fact that you can customize the colors, add images and create a tailored experienced for the people who you seek to gather details from is essential in making it an engaging experience. The fact that it's hassle-free for both us and the respondents makes a difference.

Also, their support is extremely helpful and fast. We only interacted once but we were very happy with how fast we received the details and the solution.

What do you dislike?

One thing that we would love to have for our localization process is the ability to add language variants. That would greatly help us speak the same language as some of our users, who are spread across the world.

For the moment, we're using logic jumps to solve this.

A few more text formatting options would also be nice, but it's more of a nice-to-have than a need-to-have.

What problems are you solving with the product? What benefits have you realized?

We're using Typeform for a number of things, from gathering user feedback to asking people to sign up for beta testing programs to organizing giveaways.

We have both standalone surveys and ongoing surveys that help us understand what issues our customers are facing, what features we could add to improve their experience and what core needs our product solved for them.

Nothing can replace qualitative feedback coming straight from the users, so it's important for us to always keep an open door for anyone who wants to talk to us. One of the ways we do this is through these questionnaires.

Pedro E.
Validated Reviewer
Review Source

"The best form Making Tool"

What do you like best?

Typeform is Cool, easy to use and great for our clients forms, and is really simple to use, you can do something super professional in less than 20 minutes plus connect to other complex tools in a snap.

We really like it.

What do you dislike?

As a developer, I would like to be more developer oriented, so make more complex or custom developing things, most things are possible but not as easy to complex developments.

I would like to use custom fonts but that is not possible.

Recommendations to others considering the product:

Great for making cool, easy to use forms, maybe not as advanced to developers and super customized design. But easy for most projects.

What problems are you solving with the product? What benefits have you realized?

Forms that connect to OUR CRM, Forms that connect to Google Sheets,

Easy to Use Forms

Easy to Create forms

Forms for urgent things.

Ayman J.
Validated Reviewer
Verified Current User
Review Source

"Best form app there is on the planet!"

What do you like best?

Literally everything about it. The team behind this software did an amazing job. It is so customizable it is just amazing. Compared to its competitors, we love Typeform and will use it until the end of times. If you value and care about design, this app is for you!

What do you dislike?

There is no mobile support. I know it's very hard to actually have, but it would be nice to have a website that has mobile support or a mobile app.

Recommendations to others considering the product:

#1 app in our opinion. Don't bother using others, the team behind Typeform will not let you down!

What problems are you solving with the product? What benefits have you realized?

Our business is solving the issue of making sure everything looks consistent. Because it is very customizable, it allows us to make sure our branding is shown in every form.