ClickUp Reviews & Product Details

Clickup allows me and my team to be more focused and productive. Collaboration tools are unparalleled. We interface with another company that uses teams and smartsheet exclusively, Clickup does everything better, faster, cleaner, and all in one platform. We use nearly all tools within clickup every single day. We would be lost without clickup. I personally haven't had to use customer support, but the amount of webinars and whatnot offered make me think personalized support would be easy to get. Review collected by and hosted on G2.com.

The biggest downside WAS the speed of the software. This was addressed within that past few months. Initial setup and getting the team trained and on the same page can be a bit of a growing pain, but well worth the investment. Getting your company fully integrated into clickup will take time, but again, is well worth the investment. Review collected by and hosted on G2.com.

I like that I can keep various agency projects separate yet streamlined. I appreciate that we can move through projects with clear milestones and the ability to communicate with the team easily. One of the features I love is that I can easily link neccessary docs, tasks, comments, etc into any fields where they're applicable. It makes it easy to navigate without going into separate windows and leaving what I was already working on. Review collected by and hosted on G2.com.

Threaded chats and comments. I don't like how it takes me to a separate screen. Review collected by and hosted on G2.com.

What I like best about ClickUp is the highly customizable status tracking. It allows our team to see exactly where every task sits in the pipeline at any given moment, which ensures that nothing ever falls through the cracks and keeps our projects moving forward efficiently. Review collected by and hosted on G2.com.

What I dislike most is that sometimes it can be difficult to find a specific item if there's a lot going on at once. Because the platform is so feature-rich, the interface can feel a bit cluttered during high-intensity periods, making navigation slightly less intuitive than I'd like. Review collected by and hosted on G2.com.

ClickUp has been crucial to keeping our business organized and structured. We use this for a few purposes. Task management, organization for documentation, SOP documentation, note taking, onboarding for new hires, and note taking. I find ClickUp to be user friendly. I also like how many automation capabilities there are within the platform. I think ClickUp also does a great job of consistently updating their platform for new capabilities. We have been using ClickUp for 3+ years and since we started, we have seen things like chat, global search, updated automation capabilities, and super agents come on board. I also appreciated the opportunities for trainings to help teach users about capabilities. Review collected by and hosted on G2.com.

There can be glitches within the platform that cause errors within automations. We have had some instances where automations have not run which have caused some business errors. I will say that is every platform and happens with all tech. One thing I do love is how responsive ClickUp help desk is! Real humans are at the ready to help with issues. Review collected by and hosted on G2.com.

I love the ability to get granular on tasks and subtasks so that conversations, progress, and supporting documentation can be tied to the specific item (versus a general email inbox that doesn't sort and organize the information in the same way). I also like the different views/visibility of the same information, the ability to tag teammates so that they can go directly to the task/subtask and conversation thread w/o searching through their inbox or chat messages. I also like that each item on my decision log/RFI log, etc. can be tracked by phase of progress and/or when it was created/opened/closed and whose court it is in. I'm amazed at the features this program offers and the value for the price (buh-bye Microsoft Planner). Review collected by and hosted on G2.com.

I wish ClickUp offered more granularity with schedule development. It offers dependencies, but doesn't offer the ability to adjust them for the number of days before/after a specific task. It seems like they could easily adjust this consider they have "triggers" set up for other tasks. The ability to have these granular dependencies would make this a more comprehensive product and not require the need for additional scheduling software.

Additionally the "free" AI credits are creating issues with the "AI Summary" on my decision log. Even if something has not been changed or updated, the AI Summary "refreshes" after changing from one view to another, using all of my free credits to refresh a column that has no new updates. If I run out of credits, the program freezes and doesn't allow updates. I found this feature to be worthless and restrictive, so I finally had to remove that feature completely from my decision log. This was disappointing as I looking forward to receiving (running) summary updates to share with my client. Now I have to do that manually. Review collected by and hosted on G2.com.

What I like most about @ClickUp is its ability to become a "Center of Gravity" for a team's work, especially when managing multiple projects in parallel (my case in PMO). ClickUp is a tool that can be quickly grasped, deployed without a "complex setup," and very quickly used daily without friction: everything is clearer, more fluid, and the team knows where to find the information. Review collected by and hosted on G2.com.

What I don't like (or what can be frustrating) with ClickUp is rarely "the tool itself," but rather the resistance to change encountered among my colleagues. Review collected by and hosted on G2.com.

What I like best about ClickUp is the flexibility it offers in managing complex CRM workflows. As a CRM lead, I manage multiple campaigns, experiments, and cross-team dependencies, and ClickUp helps keep everything structured in one place. The ability to customize task statuses, create dashboards, track progress, and collaborate with different stakeholders makes it very easy to manage execution and visibility across teams. Review collected by and hosted on G2.com.

One drawback is that ClickUp can sometimes feel overwhelming due to the number of features available. For new users or team members, the learning curve can be slightly steep. Additionally, occasional performance slowdowns when handling large workspaces or dashboards can affect the overall experience. Review collected by and hosted on G2.com.

I love that there’s a native integration with Google and QBO. The automations cut down on a lot of manual tasks, and I’m excited to create an AI Agent for even more automation. We had a call with Simon to go over our setup and the available features, and he was very helpful. Even though it was a short call, I learned a lot, and I’m looking forward to meeting with him again.

Once ClickUp is fully implemented, I think it will substantially reduce our workload and improve communication between the project management side and the financial/billing side. This will definitely be a tool we use every day. So far, we’ve jumped right in and it’s been pretty easy to get started. Over time, I’m confident we’ll continue refining and perfecting our workflow. Review collected by and hosted on G2.com.

Sometimes I feel like I'm going in circles, but that could possibly be our set up and my lack of knowing my way around the program. We are using it to track construction projects and we are still in the setup phase so still doing a few things manually while we figure out how to automate things. Review collected by and hosted on G2.com.

ClickUp allows me to do things that can't otherwise be done due to their complexity and breadth of team members involved.

I use it to store, manage and plan every single area of my life and business and the beautiful UI delights me to do so! Review collected by and hosted on G2.com.

I use another more robust software called Boardmix for mind maps and white boards. I do not feel like ClickUp does these features at the levels I need for our business of designing highly automated business processes. Review collected by and hosted on G2.com.

What I like best about ClickUp is that it brings everything into one place. Tasks, timelines, notes, and updates all live in the same system, which reduces back and forth between tools.

I also value the flexibility. We can customize statuses, fields, and views to match how our team actually works. That makes it easier to stay organized and gives clear visibility into who is responsible for what and where projects stand at any given time. Review collected by and hosted on G2.com.

ClickUp can feel overwhelming at times. There are many features and configuration options, which is helpful, but it also means the system can become cluttered if it is not set up carefully. New users often need guidance to understand how our team uses it. Review collected by and hosted on G2.com.