Salesforce Agentforce Reviews & Product Details

What I like most about Salesforce Agentforce is that it brings customer information and related tasks into one place, which makes my work more organized and much easier to manage. Because I don’t have to keep switching between different tools, I save time and my day-to-day workflow feels smoother.

Another big advantage is the way it helps agents handle customer questions more quickly by keeping clear, relevant context right in front of them. That leads to better responses and makes it easier to resolve issues efficiently.

Overall, it comes across as a practical tool that boosts productivity and keeps customer interactions structured, without adding unnecessary complexity. Review collected by and hosted on G2.com.

It can feel a bit complex for new users and definitely takes some time to learn. Aside from that, everything has worked great so far. It’s helped improve my productivity and made my day-to-day work feel more organized. Review collected by and hosted on G2.com.

The low-code agent builder is remarkably intuitive. We were able to configure our first customer service agent in just a few hours without deep technical expertise. The natural language understanding is impressive and agents provide accurate responses by pulling from our Salesforce knowledge base. The seamless integration with Service Cloud means agents have full context of customer history, which leads to much more personalized interactions. Review collected by and hosted on G2.com.

The pricing structure can be confusing, especially when estimating costs for agent interactions at scale. There's also a learning curve around understanding when to use agents versus traditional automations like flows. The analytics dashboard could be more detailed - we'd like better insights into conversation quality and agent performance metrics. Occasionally the agents struggle with very nuanced or multi-step queries that require back-and-forth clarification. Review collected by and hosted on G2.com.

What I love most about Agentforce is how incredibly detailed it is, and how well it lets me document so many aspects of our customers—especially the individual contacts at those customers—as well as the opportunities. I also really like that our price list is embedded in Agentforce, so I can generate quotes directly inside the system, and they then flow into our workflows, filters, and reports. Review collected by and hosted on G2.com.

I can not find any real downside, I think the new agentic AI can really help users get the most out of their experience by being like a sidekick that goes around with them in their daily work and recommends features that can make them more productive and efficient. In general, the performance is alwways acceptable, even with remote and low bandwidth connections. I love the integrations for example with my companies price list and product catalog. The pricing is reasonable and the application pays for itself though productivity improvements. i find the online support useful and of great quality. I also like the modern UI/UX features and cross tabbbing, so navigation is easy from one place to another and back Review collected by and hosted on G2.com.

I love that Salesforce Agentforce allows anyone to build AI agents without the need for any programming or coding language. All you have to do is type what you want your agent to do, and it just does it. The ability to upload files to ground the agents, so they can provide responses based on those files, is also a great feature. I also appreciate that there's no need for training, waiting, or hosting, which makes building agents quick and straightforward. The initial setup was really easy for my team. Review collected by and hosted on G2.com.

The only blocker that I faced is its complex pricing model and rates per use. Sometimes it's unpredictable how much the agent will be used, which leads our clients to withdraw their plans of adopting Salesforce Agentforce. They prefer having their own so they know how much it will cost. On top of that, the hallucination is really bad, since we don't train, and it works on a general model, sometimes it just gives information that isn't ours. That makes building agents and depending upon them hectic. Review collected by and hosted on G2.com.

What I like best about Agentforce is how it brings AI, data and workflows together and automatees tasks and support sales in a more intelligent way. OIt helps reduce manual work improves productivity and enables more proactive engage,ment with prospects. Review collected by and hosted on G2.com.

It is a powerful tool but it can feel a quite complex and requires a learning curve to use effectively. Pricing can also be a concern especially as usage scales and getting AI to work consistently often depends on having clean data and propeer setup Review collected by and hosted on G2.com.

Salesforce Agentforce is not just a chatbot it actually helps with performing actions like creating records,generating emails and more.More over i can integrate it with slack and other systems which make it more useful.Also it is very secure as it uses Einstein Trust Layer and provide zero rentention policy so it builds a trust to use it. Review collected by and hosted on G2.com.

Although it is very useful but Agentforce depends on the data in Salesforce so if data is messy and contains duplicate records then Agentforce's response will also not very accurate sometimes it gets hallucinated so admin knowledge is required. Review collected by and hosted on G2.com.

It has been easy to use for me as an activations rep at NiceJob. It is simple to work my leads and convert them into opportunities and keep track of my performance. Review collected by and hosted on G2.com.

I have heard it is hard to migrate to or do a zap with. I would also like a less boring interface, it is clear to see but too plain. I don't like the duplicates that sometimes come up. Review collected by and hosted on G2.com.

I like how Salesforce Agentforce makes managing sales in the sales process a lot easier than just keeping track of things on my own. There are lots of different reports and dashboards that make it easy, and I can update opportunities throughout different stages to help me keep track of my pipeline. Review collected by and hosted on G2.com.

Sometimes the integration between Salesforce Agentforce and Intercom isn't the best. It doesn't always send all of the information that we need from Intercom to Salesforce. Also, the initial setup with Salesforce Agentforce was a lot of work. We have a whole Salesforce department, and it's still kind of a work in progress to get it to be exactly the way we want. It's just a lot of work to set it up. Review collected by and hosted on G2.com.

I use Salesforce Agentforce for all my work, and after initial skepticism, I found it way easier to use for recording data. It's incredibly helpful in tracking hours and attendance for hundreds of thousands of students every year, assisting with program management, and understanding services for each cohort. I also love the messaging features, particularly the 360 Messenger, which allows me to efficiently send out messages to kids and parents all at once without my personal phone being overwhelmed. It's great having a separate number for these communications. The ability to schedule messages is fantastic, as it relieves the stress of remembering to send messages at specific times. Overall, it's been efficient to use and helpful in tracking all my data, making program management much easier. Review collected by and hosted on G2.com.

The reports are a little bit difficult. Wish there was a little bit better for tutorial to how to do the reports. I only say that because sometimes I'll do reports and I do it the wrong way. I wanna make a I wish there was a little bit more tutorial that makes it a little bit more efficient for me to actually learn so that if so that if so that somebody wouldn't be able to teach me, but it'll be tutorial that can teach me how to do it. Not gonna lie. It was a rough transition. It took me a while to kinda figure it out, but once we had a to tutorial on all the things that my job needed to do, it was much better. I think I saw those tabs, and I was like, I don't know if I can handle all this. Review collected by and hosted on G2.com.

The user interface is very intuitive, and it’s easy to build. It feels customer-centric, with responsive answers to the prompts provided by customers. There are lots of integration options, and the Data 360 integration is very nice. Review collected by and hosted on G2.com.

We are trying to implement Agentforce with email information included, but there isn’t an out-of-the-box integration available for this. We need more options to support this use case, and the user interface also needs some additional refinement. Review collected by and hosted on G2.com.