Recurly Reviews & Product Details

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The ability to update payments with just one click is incredibly beneficial in reducing churn, ensuring that customers can manage their subscriptions efficiently without hassle. Recurly's easy user interface makes navigating the platform straightforward, allowing me to perform most changes on my own without needing additional support. I appreciate that Recurly continues to enhance its reporting capabilities, providing me with more tools to analyze and optimize performance. Overall, the combination of these features significantly eases subscription management and improves overall customer satisfaction. Review collected by and hosted on G2.com.

I find the acquisition flow reporting with Recurly problematic. Additionally, the $0 authorizations do not function as expected, which can be frustrating. When encountering a peculiar bug or issue, resolving it tends to be challenging, possibly due to insufficient support or complicated processes. Review collected by and hosted on G2.com.

We've been a Recurly customer for several years, and our experience has been consistently positive.

Every customer support interaction has been professional, knowledgeable, and genuinely personable. They take the time to understand our changing needs and present options that make sense for our business rather than taking a one-size-fits-all approach. Review collected by and hosted on G2.com.

There isn't anything that I dislike about Recurly. The UI/UX is great. We only have one integration, but there are no issues with it. There are no performance issues. There are no complaints about the pricing and we really don't use the AI Intelligence. Review collected by and hosted on G2.com.

One of the biggest benefits of Recurly has been the improved client experience. Automated receipts, renewal processing, and payment notifications provide consistency and reduce administrative burden for both clients and staff. The platform has allowed our team to spend less time on manual billing tasks and more time supporting our clients.

Also, support is very responsive in helping us when there are any concerns, as implementation comes with questions and adjustments. Review collected by and hosted on G2.com.

One area for improvement is how account names are represented in reporting. Currently, reports identify the billing name rather than the individual subscription or account owner. For organizations like ours, where one person may pay for multiple family members, this makes reporting and reconciliation challenging. It would be valuable to have the option to report on both the billing contact and the subscribed client/account owner. Review collected by and hosted on G2.com.

I like that Recurly is easy to use and has a great support team that's always there to help. The AI functionality is helpful for building reports and finding data. I appreciate that Recurly houses everything in one place, eliminating the need for multiple tools. The Engage feature is particularly useful, allowing me to target and segment visitors to our site effectively and serve unique prompts and ads. It's great that Recurly helps manage our business better with features like intelligent retries for payment renewals, and it supports us in retaining customers. The integration of everything within one system, avoiding a full-blown CDP, is a big plus. Recurly is currently innovating all the time, and each new iteration brings more to the table. Review collected by and hosted on G2.com.

I would still say on the reporting end, while they have a very robust amount of data, it's still a little challenging to get to some of the things that I might need. So perhaps tweaking the AI to be able to be a little more personalized for each use would be beneficial, although I know that's a very hard thing to do. Review collected by and hosted on G2.com.

I like that everything in Recurly is intuitive, both the user interface and the technical setup. The Adyen integration is valuable to me for providing broad payment method coverage, which leads to better acquisition and helps with dunning to recover failing payments. The setup for common payment methods like credit cards is very easy. Review collected by and hosted on G2.com.

The pause feature in Recurly is currently only possible per billing cycle, which is not useful if the cycle is one year. It needs to offer a pause per any number of days. Also, setting up less common payment methods like iDeal was hard, and we had to resolve quite a few issues to get it working properly. Review collected by and hosted on G2.com.

I really appreciate how specifically it can be set up to match the customer’s needs. Everything is organized in one place, and its integration with our finance software has never failed. Review collected by and hosted on G2.com.

Sometimes it automatically prorates the amount for the service I’m trying to charge, which means I have to either fiddle with the numbers or send two separate invoices to get it right. Review collected by and hosted on G2.com.

As a small, lean business, Recurly saves me a huge amount of time. I can focus on building my software while they handle payment gateway updates and billing infrastructure. It's reliable, continually improving, and backed by excellent support. Review collected by and hosted on G2.com.

The main drawback is the pricing increases, which can be challenging for a small business, but the value and time savings have continued to justify the investment. Review collected by and hosted on G2.com.

The different ways that customers can set up subscriptions to work within Recurly. There is the option to set up free trials as well as auto or manual renewal.

Recurly has also made improvements to their reporting, which has been helpful. However, they need to make announcements when releasing major changes and provide better documentation. Review collected by and hosted on G2.com.

I wish Recurly was better at making announcements of major changes and providing better documentation. Review collected by and hosted on G2.com.

Recurly is excellent software for managing subscription billing and related needs. Its platform is organized, clean, and easy to understand, making navigation straightforward. Their customer support is outstanding and, in my experience, among the best in the industry. Review collected by and hosted on G2.com.

You can’t manually change the usernames or account IDs of new customers, which makes sense; however, for my business the ability to do so would be nice. Review collected by and hosted on G2.com.

I like the easy PHP SDK integration for use on my client's SaaS site.

And using a single credential for more than one Recurly account. Review collected by and hosted on G2.com.

I didn't find any SaaS suites that are pre-defined in code that has the option to choose Recurly instead of Stripe. Review collected by and hosted on G2.com.