Where should we start...
- The tagging system sucks. I can't exclude certain people that I want to exclude from my search query with tags. (like exclude follow-up tags from my search so I have to manually go through this which is such a pain in the butt.)
- When I go and search for leads in sales navigator, I click to search for businesses that have 10-50 employees since that's my target market. When I go and search for that, I get businesses that have 1001-5000 employees. I don't understand why I get these results. I've CLEARLY selected the 10-50 employee range NOT the "1001-5000 employee" range. So I have to go through and filter through these manually.
-Also, I want people that are only in a certain industry to show up in my search query. For example, I got in and do a "lead search" and select industries that are in the "Health, Wellness and Fitness" industry. Why am I getting those in other industries to show up in my search? I've clearly searched for businesses that are in the Health, Wellness and Fitness NOT the "Marketing and Advertising" Industry. I get results that are NOT what I want to once again I have to manually sort through all the crap. When I go in and exclude the industries that I don't want, I STILL get them in my search query.
-When I go in to search for accounts using a certain technology, the results are complete crap and it isn't that useful.
-Searching for specific accounts is absolutely terrible. When I go in a search for companies in the United States with annual revenues between $1-$10 Million I get 360 results. REALLY?! THERE ARE ONLY 360 BUSINESSES IN THE UNITED STATES THAT HAVE ANNUAL REVENUES BETWEEN $1-$10 MILLION DOLLARS?! Absolute terrible results if you're looking to search for businesses that have certain annual revenues.
-Also, when I go to tag the last person in the column of my search query, all of the tags get cut off with the bottom of the page. I think that this is a technical issue that they're having with the programming... so what do I have to do? I have to now go into that person's profile and then tag them that way which is a pain in the butt. It would be easier if the tagging system didn't get cut off on the bottom of the page.
-The Linkedin InMail inbox is different than the Sales Navigator inbox which is confusing and I don't understand why they have 2 separate inboxes. Why do I need 2 separate inboxes?
-When I go to type in the name of a company or search for someone's name in Sales Navigator I am unable to click on the "Search" button. Sometimes if you hover over the button long enough the button will finally light up which indicates that you can click the button. But I am usually unable to click on the button. It looks like this is a technical issue that LinkedIn is having. Instead, when you search for a company or a person, you have to hit the "Enter" key on your keyboard since I'm usually not able to click on the "search" button on a desktop. Sometimes the button works, sometimes it doesn't.
-Also, they delete all of the leads that you have saved in Sales Navigator if you decide to get rid of Sales Navigator for any reason but you decide to come back... All your leads are gone AND all of the conversations that you had with potential prospects are gone. You have to contact support to get your list of leads back (which is another pain in the butt, I'm not sure why they do that)
-The "recommended leads" that you give me are complete garbage. They give you 200 recommended leads. 80% of them aren't even good leads for me right off the bat.
- PointDrive in Sales Navigator flat out doesn't work. I go to click on PointDrive to see what it's all about and I've been getting an error message saying "Error redirecting to PointDrive, please try again in few moments" for the past few days. Why even bother having a feature available when it doesn't ever work?
-When I go to search for decision makers of a company, it doesn't always have the right people that are decision makers. I oftentimes go into the "decision makers" of a company but it will show the wrong decision makers. So adding this ability to just search for "decision makers" is oftentimes wrong and it will typically show the wrong decision makers. I then have to go back to "all employees" and find the right decision makers manually so this feature is pretty much useless.
There are just so many things that I absolutely hate about sales navigator. The search feature sucks. The buttons have glitches, and just a lot of things just suck about Sales Navigator. They've been in business longer than Facebook and all the other social networks. It's unbelievable that LinkedIn has been in business for so long and they still can't manage to get the basic things right. They have thousands of employees sitting there doing nothing... at least that's what it seems like. Overall, it seems like they can't get their heads out of their asses and can't get very many things right. I do see just enough value in this to keep using sales navigator but only barely. It could be a thousand times better.
I also think that most of the reviews on here have been paid for or they bribed people with a $10 - $25 Amazon Gift Card to leave them a good review becuase I've gotten "that email" in the past from a different company telling me to leave a review on G2 Crowd and they'll give me a $25 gift card. People are much more likely to give people a good review if they've bribed them.