HighLevel Reviews & Product Details

My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. Review collected by and hosted on G2.com.

I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. Review collected by and hosted on G2.com.

What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. Review collected by and hosted on G2.com.

The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. Review collected by and hosted on G2.com.

I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way.

Thanks Krishna and GHL for the new experience and journey and help getting to where I am. Review collected by and hosted on G2.com.

Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient Review collected by and hosted on G2.com.

I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. Review collected by and hosted on G2.com.

The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. Review collected by and hosted on G2.com.

I have used HighLevel for clients and my own business, focusing on all marketing efforts, especially lifecycle marketing. HighLevel allowed for the easy build of funnels, which was quite beneficial. I like that it has all the features in one platform; chat, email, website, and CRM, making it a comprehensive tool. The customer profile email tracking feature is helpful as it allows me to see what emails and chats certain leads have received, enabling me to continue optimizing their lifecycle experience. Review collected by and hosted on G2.com.

I find the platform technologically glitchy and unreliable, almost like the Walmart of CRM platforms. It's hard to keep your email domain healthy because they share your email server with many IP addresses, and it often misfires from a tech perspective. Review collected by and hosted on G2.com.

I like that HighLevel centralizes everything — CRM, automations, funnels, email, SMS, and scheduling — into one platform, replacing multiple tools and keeping my entire workflow organized and automated. This all-in-one setup saves me time, reduces costs, and makes my workflow simple and efficient. I switched to HighLevel because it combines tools like ClickFunnels, Mailchimp, and a separate CRM, greatly simplifying my day-to-day tasks. Review collected by and hosted on G2.com.

The main areas that could be improved in HighLevel are usability and stability in some features. The platform can feel a bit complex and overwhelming for new users, and some parts of the UI aren’t always intuitive. A few tools occasionally feel buggy or slow, especially when working with workflows or page builder elements. More polished design flexibility and smoother onboarding would make the overall experience even better. Review collected by and hosted on G2.com.

I love the power of HighLevel and the possibilities it offers to address so many different aspects from one place. I appreciate how it facilitates customer service and improves their experience day by day. It's impressive not having to be subscribed to more than a dozen different tools, as HighLevel does it all in one and is fully integrated. Its updates are amazing and the functionalities, such as automations, email marketing, AI agents, web design platform, social media schedulers, and calendars, are numerous, which practically solves any marketing problem a company wants to tackle. Review collected by and hosted on G2.com.

They are working on its improvement, but the acquisition of phones for South American and European countries is still a pending task. Review collected by and hosted on G2.com.

I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. Review collected by and hosted on G2.com.

Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. Review collected by and hosted on G2.com.

I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. Review collected by and hosted on G2.com.

What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. Review collected by and hosted on G2.com.

huge possibilities for nearly all use cases, awesome customer support, easy to set up, easy to use, nearly every software can easily be integrated Review collected by and hosted on G2.com.

until now high level was only available with English support. for me now issue, as a I speak fluently. but now there is also a german certified specialist. Review collected by and hosted on G2.com.