Zoom Workplace Reviews & Product Details

Zoom is a great video-conferencing platform that makes it easy to host group meetings. It also has extra features like polls, breakout rooms, reactions, voting, recording, transcriptions, and other special tools, which is helpful for collaboration between teams. I also think the UI of the platform is quite easy to navigate and use. Review collected by and hosted on G2.com.

Some dislikes I have with zoom is centred around its app. Most times after opening the Zoom app, my webcam automatically comes on without my request. Additionally, the app randomly crashes after a while, which can be very frustrating. It's also difficult sometime getting support in tackling some issues I come across. Review collected by and hosted on G2.com.

Zoom Workplace is very reliable and extremely easy to use. I mainly use it for work meetings, and it works consistently well without technical issues. Scheduling meetings, sharing presentations, and collaborating with team members is very straightforward. One of my favorite features is the AI meeting assistant. The automatic summaries are very accurate and capture the key points and action items, which saves a lot of time after meetings. Review collected by and hosted on G2.com.

Overall, my experience has been very positive. If anything, some of the advanced features could be easier to find within the interface. Other than that, the platform is stable and works very well for everyday professional communication. Review collected by and hosted on G2.com.

I like how I can easily switch virtual backgrounds depending on which client I am working with. Review collected by and hosted on G2.com.

The ability to allow others to share their screen is often hit or miss. I tend to have to make them the host to allow them to share their screen. Also, when I try to share my screen after having attended a previous first Zoom meeting, it only allows me to share the White Board or Zoom screen. I have to leave the meeting and completely restart Zoom in order to have all of the options to share. Lastly, where did the option to share my entire desktop go? It is REALLY frustrating not to have that available when I am collaborating with colleagues. Review collected by and hosted on G2.com.

Zoom is very smooth when it comes to sharing meeting links, and I also like the new feature, the Virtual Agent. Whenever I join a meeting late, I ask the Virtual Agent to summarise what has happened so far so I can catch up quickly. I also find the digital whiteboard helpful because I can draw sketches and convert them into actual images, which makes it easier to share ideas during the meeting. Review collected by and hosted on G2.com.

Actually, I’m used to Zoom now, but when I first started using it as a beginner, the UI and overall interface felt very overwhelming. It has a lot going on, and the layout can feel cluttered, which sometimes makes it confusing to navigate. Compared to FaceTime or Google Meet, Zoom felt less straightforward at the beginning. Review collected by and hosted on G2.com.

I love that you are able to share your screen during a presentation or service if you are doing it on zoom. Also, you are allowed to join with many other members of your team to have a conservation and meet at one place where ever your are no matter the location. In addition, I love that even though a presentation is going on you are able to speak in chat with the peers in the meetings and even record so you can have notes for later and also create breakout rooms to talk with your team members and colleagues. Review collected by and hosted on G2.com.

I currently dislike the connection of zoom sometimes, it will randomly disconnect you from the zoom room and cause you to rejoin again. Also, the recording limit that it gives you and if you go over you have to create a whole new meeting. Lastly, I don’t like when you create and save a setting in zoom it sometimes does not save and you will have to keep in repeating the process. Review collected by and hosted on G2.com.

What I like best about Zoom Workplace is how it brings everything into one flow instead of scattering work across five different apps.

You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.

The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.

Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.

And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.

In short, it reduces coordination overhead. That’s the real win. Review collected by and hosted on G2.com.

One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.

Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.

There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.

And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.

So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished. Review collected by and hosted on G2.com.

I like using Zoom Workplace for its effective communication capabilities, especially when it comes to holding large meetings and conferences. I really appreciate the room options for large audiences, which make it easy to manage big events. The feature that allows us to divide attendees into groups and separate rooms is very easy and effective, and I find it particularly useful for large conferences. I also enjoy the screen sharing feature with the ability to highlight using a pen, as it makes it very easy to circle any area and point out important details. Review collected by and hosted on G2.com.

Sometimes it gets hang and crash, which feels irritating. It happens during call or at the time of joining. I think performance and load testing needs to be done properly. When usage is high, it causes issue. The initial setup is quite lengthy. Review collected by and hosted on G2.com.

I like using Zoom Workplace because of its good user interface, which allows me to see all participants on one screen and monitor them effectively. I appreciate the recording option, which is essential for creating reference materials for candidates. The screen sharing option is also a big plus, as it makes the training interactive by allowing me to share PowerPoints, videos, and documents, helping candidates better understand the concepts. I find it valuable that I can make multiple people share their screens and even assign host roles to others. Review collected by and hosted on G2.com.

Sometimes during the session it's hanging or reconnecting, which makes it difficult to present information. Also, if you give screen sharing option to someone, the recording stops until you allow the candidate to start recording again. It needs improvement. Review collected by and hosted on G2.com.

I really appreciate how seamless it feels to use. The interface is clean and intuitive, so I don’t waste time figuring out where things are. Meetings start quickly, and the video/audio quality is consistently reliable. I also love that it’s not just about meetings anymore—features like Team Chat, Whiteboard, and integrations with other tools make it feel like a complete collaboration hub rather than just a video call app. Review collected by and hosted on G2.com.

Sometimes the sheer number of features can feel overwhelming, especially for new users. It takes a bit of time to discover everything and figure out what’s most useful for your workflow. Also, while Zoom has improved a lot with hybrid work tools, switching between devices (like laptop to mobile) could be smoother Review collected by and hosted on G2.com.

What I like most is how simple and dependable it is. Meetings start on time, the audio and video quality are clear, and I don’t have to worry about tech issues. I also like that chat, meetings, and scheduling are all in one place, which saves a lot of time. Even people who aren’t very tech-savvy can use it without much trouble. Review collected by and hosted on G2.com.

There are a lot of features, which is great, but it can feel a little confusing at first. Some tools are hidden in menus, so it takes time to find everything. Also, some of the more useful features are only available on paid plans, which can be frustrating if you’re on a budget. Review collected by and hosted on G2.com.