Smartlead Reviews & Product Details

I like Smartlead's delivery features, especially how it segments emails through different centers to ensure they have the best delivery and are opened. The sequencer tool is another highlight; it allows me to send emails to 2000 people via an unlimited number of inboxes automatically. The inbox warm-up feature is great too; it keeps my inboxes in good health. I appreciate the various customizations available when setting up email campaigns, and the ability to manage everything in one place with the unique unified inbox feature is convenient. Additionally, I find it impressive that Smartlead has better sequencing and open rates than some other tools. The setup process is relatively easy, and I find the tool quite straightforward. Review collected by and hosted on G2.com.

One area where I think Smartlead lacks is inconsistent open rates. I've noticed that the email open rate count is incorrect sometimes. If it could be more accurate, that would be great. I also wish there was a feature for open dates for every single inbox, so I know which inbox is working. Another feature that is missing is better ways to let me know which settings I need to apply to my domains so my performance is better. Also, the setup process is pretty straightforward, but connecting everything is difficult and takes me a day or more to connect 200 inboxes individually. I wish it had the feature to connect inboxes on its own, just by adding the credentials. Review collected by and hosted on G2.com.

I like that Smartlead is a multifunctional platform that integrates various domain, email, and campaign management functions into a single inbox. Additionally, it gives me the possibility to connect or integrate it with CRM or other platforms that I am already using. The initial setup is quite easy. Review collected by and hosted on G2.com.

The support is terrible. The support is truly regrettable, we send messages to ask very simple questions and they take 7 days, 10 days to respond, sometimes even longer. They reply but without any kind of answer, simply to buy more time. We have many unresolved issues related to the domains we have there. We want to redirect the domains we use for campaigns as secondary, to redirect to the root domain, and something as simple as this, they are not able to resolve. Moreover, they blame one of their providers, and even though it may not be entirely their responsibility, it's very bad that they first give you the message that it doesn't depend on them, because it gives you a sense of lack of control. You can't resolve a problem in so many days for something that is so simple. It's something that doesn't work at all, at all well with them. Review collected by and hosted on G2.com.

I appreciate Smartlead for its intuitive design, and the support team is always very helpful whenever I encounter any issues. I've built my entire cold email tech stack using both Clay and Smartlead, and I've never experienced any problems with deliverability. I also recommend their mailbox services, as they have saved me a tremendous amount of time and energy that I would have otherwise spent setting up accounts. Review collected by and hosted on G2.com.

There are some minor technical glitches, but overall, nothing significant. Review collected by and hosted on G2.com.

I love the community and their Slack channel. I'm also thrilled with the AI inbox manager after the latest update because it saves us a lot of time, eliminating the need for VA's to manage inbox tasks. The setup was quite easy for me since I'm familiar with the systems, and they provide really extensive documentation and a very helpful community. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

This is the best email lead generation service I have used. Their educational content is excellent and really helps you learn how to use email messaging both safely and effectively. Review collected by and hosted on G2.com.

It can become quite expensive if you don't have many clients coming in through it, especially given the restrictions Google has imposed. However, since it's the best in its category, this isn't a problem unique to Smartlead. Review collected by and hosted on G2.com.

It is a seasoned/advanced tool to send cold emails to your prospects. Many great features are there to improve the deliverability. Customer support is very nice, though it may take a while for you to get answer (It's not prompt response unless you are on their higher tier plan). Review collected by and hosted on G2.com.

Sometimes there's a features but you don't know what it is about. For that, there's a 'i' icon where you can hover on to get short explanation about the features. It is not that comprehensive. Review collected by and hosted on G2.com.

Smartlead makes it easy for users to send cold email. I've been using it for cold email on and off for the past 3 years. The team is constantly improving the platform. I'm a big fan of their latest iteration around adding a CRM to visually track your leads so you don't leave money on the table. Highly recommend for cold email. Review collected by and hosted on G2.com.

I don't have any negative feedback. I'm in awe of how they are constantly improving and reiterating the platform. Review collected by and hosted on G2.com.

Smartlead is the single most reliable and scalable cold email platform we’ve used, hands down. It powers the entire backend of our outbound operations across dozens of client accounts and thousands of inboxes.

We’ve generated over 2,000 positive replies and more than $20M in revenue using Smartlead. The ability to manage inbox warmups, rotate domains, control daily limits, and run high-performing Spintax-based messaging at scale makes it a true performance tool, not just a sending platform.

Deliverability has been consistently strong, and the level of automation available through their API and tagging system is what lets us run things smoothly across multiple verticals, campaigns, and teams. Review collected by and hosted on G2.com.

No tool is perfect, Smartlead’s Master Inbox will sometimes have a bug or two but reloading almost always fixes it. But as the platform continues to evolve, the pace of improvements has been fast and support has always been responsive when issues come up. Review collected by and hosted on G2.com.

Their customer service is excellent. Chandra was especially helpful; we spent over two hours chatting, but he was able to get to the root of the problem. For Chandra I give him 5 stars though the review might show only 4! Review collected by and hosted on G2.com.

having to manually set up notifications outside of the smarlead app Review collected by and hosted on G2.com.

Smartlead makes cold email outreach at scale easy. The unlimited inbox rotation, built-in warmup, and powerful deliverability tools mean we don’t have to worry about emails landing in spam.

The UI is clean, and the campaign setup process is intuitive.

Their Smart Inbox features and unified inbox make tracking replies very efficient. Review collected by and hosted on G2.com.

The reporting dashboard could be better, more detailed - especially when it comes to reply categorization and performance by inbox. Also, occasionally there's a slight delay in syncing email accounts or loading larger campaigns. Review collected by and hosted on G2.com.