--- title: Suptask Reviews meta_title: 'Suptask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Suptask works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 26 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Suptask Reviews **Vendor:** Suptask **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 26 ## About Suptask The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction. ## Suptask Pros & Cons **What users like:** - Users value the **easy access to ticket information** across all channels managed in Suptask. (1 reviews) - Users praise the **exceptional customer support** of Suptask, noting its ease of use and quick responses. (1 reviews) - Users value the **ease of use** of Suptask, enabling simple access and creation of ticket information across channels. (1 reviews) - Users value the **easy access** to ticket information across all admin channels, enhancing their management efficiency. (1 reviews) - Users value the **exceptional customer support** and the user-friendly experience offered by Suptask. (1 reviews) - Helpful (1 reviews) - Time-Saving (1 reviews) **What users dislike:** - Users find the **limited customization** options restrictive, particularly when trying to modify certain forced fields in their forms. (1 reviews) - Users acknowledge the app's strengths but desire **missing features** to enhance day-to-day task management. (1 reviews) ## Suptask Reviews ### 1. Excellence in support **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo M. | Community Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Suptask?** The possibility of getting tickets information with easy access and creation throughout all channels we admin. **What do you dislike about Suptask?** It's not a dislike per say - I really like the app and I really think is amazing tool as I do think that it could have a few more features that would help even more on the task of the day-to-day **What problems is Suptask solving and how is that benefiting you?** Suptask is always trying to improve our need with the tool with questions relevant on how to improve and get our business on the fast lane! ### 2. Works great, easy to use and very responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Suptask?** One of the best customer supports I've experienced, and easy to use **What do you dislike about Suptask?** Some fields are forced that makes sense, but for some custom forms I create I would like to disable them. **What problems is Suptask solving and how is that benefiting you?** Everything from support, pilots, hardware order you name it! ### 3. Great app that does exactly what it's supposed to do with formidable customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Suptask?** Easy to implement and use, and customer support has been phenomenal. When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive! **What do you dislike about Suptask?** If I have to come up with something, it would be nice to be able to reply to tickets in the web UI and to mark a ticket as complete in a single button click. But these are very minor details. **What problems is Suptask solving and how is that benefiting you?** Ticketing system for our customer support. Gives our team an overview of customer support enquiries. ### 4. Support tickets right where the discussions are happening **Rating:** 4.0/5.0 stars **Reviewed by:** William N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Suptask?** The concept of bringing the a ticketing system into Slack, where the tickets are already being discussed and mentioned makes Suptask a compelling product. Instead of referencing and tracking tickets in an external helpdesk it's quite seamless the way that you can pop into your assigned tickets and leave a comment like with any other Slack thread. I also really like the fact that you can have internal conversations in the ticket thread, making it possible to both discuss the solution internally and leave a status update to the ticket requester in the same place. **What do you dislike about Suptask?** The ticket filtering can be a little fiddly at times. There have been times where I can't find the ticket I'm looking for. But they have improved the filtering capabilities a lot recently so it's much better than it has been. **What problems is Suptask solving and how is that benefiting you?** It helps us keep the tickets and discussions in one place, so it's easy to stay on top of what's going on with tickets since it's all happening in Slack threads. ### 5. Easy to use and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Suptask?** I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time. **What do you dislike about Suptask?** Some reports and statistics could be easier to obtain and generate, but I have seen an improvement in that as well. **What problems is Suptask solving and how is that benefiting you?** Suptask helps us track the issues between lines of support, connecting support managers with technical engineers. ### 6. Excellent Support Task Management Tool inside Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Michal O. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Suptask?** I've been using Suptask for a while now, and it has completely transformed the way our tec team manages tasks related to internal support channel. This tool has proven to be a game-changer in terms of organization and productivity. Here are some of the standout features for me: Intuitive Interface, Customizable Workflows and Collaboration Made Easy. **What do you dislike about Suptask?** Limited Integrations: While Suptask offers some integrations with popular apps, the selection is not as extensive. **What problems is Suptask solving and how is that benefiting you?** Tech Team and Internal Support Relations. ### 7. Great ticket system with AI generated ticket summary **Rating:** 5.0/5.0 stars **Reviewed by:** Mihail L. | Head of Security Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Suptask?** Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets. Few months back they have introduced the new generative AI ticket summary when ticket is closed. This is a great feature that helps us a lot whenever we encounter similar cases or have to review closed tickets. **What do you dislike about Suptask?** Haven't encountered any issues with it so far. **What problems is Suptask solving and how is that benefiting you?** This is our main ticketing tool, so it helps us greatly in tracking all customer cases. ### 8. I love subtask **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Suptask?** I have a profound appreciation for Suptask! What truly impresses me is its flawless integration with Slack. This integration has revolutionized our service desk and greatly enhanced our team collaboration. The consolidation of all communication within a single platform has made our interactions with developers and product managers exceptionally efficient. Thanks to instant messaging, we can promptly tackle any issues as they arise throughout the day. In summary, Suptask has effectively met our requirement for streamlined internal task management. It presents a distinct approach to ticketing systems that fosters collaboration, and its adaptable reporting system empowers management to closely monitor team performance. **What do you dislike about Suptask?** Everything is fine. Great tool to use in the team **What problems is Suptask solving and how is that benefiting you?** cooperation with others. Everything structured and clear ### 9. Useful for organizing subtasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Suptask?** Its user-friendly interface has turned subtask tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses. **What do you dislike about Suptask?** It would be nice if I could get some reminders about open subtasks that I haven't answered. **What problems is Suptask solving and how is that benefiting you?** It helps me organize the work and track the subtasks. ### 10. Great app and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Scott V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Suptask?** Their support is great. Ben has helped us with everything from setup, integrations and even reached out directly when they had an update we had requested. **What do you dislike about Suptask?** I'd love more configuration in the Slack view. **What problems is Suptask solving and how is that benefiting you?** Suptask is helping us communicating support tickets between our Support and Tech departments. ### 11. Simple & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Suptask?** Managing alot of activity over multiple teams made easy. **What do you dislike about Suptask?** Can be occasionally be hard to navigate through open threads **What problems is Suptask solving and how is that benefiting you?** Internal ticket management ### 12. Good Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Suptask?** Very user friendly and easy to work with **What do you dislike about Suptask?** I have no complaints about this product, very good. **What problems is Suptask solving and how is that benefiting you?** Internal escalation. ### 13. Service desk in slack **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas W. | Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Suptask?** I like the idea of having the service desk in slack. This enhances the collaboration between our service desk team and the other teams like developers and product managers. We can now use slack, where everyone is active and work more flexible with the issues that pops up during the day. I've also been in contact with Suptask team and they are happy to help me with the issues that i've had **What do you dislike about Suptask?** We need to have more reports available for our business, so I contacted Suptask team and it seems they are working on it but haven't released it yet. **What problems is Suptask solving and how is that benefiting you?** We have moved the service desk to our slack, this makes it possible for us to work more flexible and have instant messaging instead of the traditional "comment" on ticketing systems ### 14. Increased productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Emil T. | DevOps lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Suptask?** Such a great app to have in slack that wields the team together like a charm. We installed it and started to use it between the teams at first. Now our entire helpdesk, service desk, and software department use it. We got everything we needed out of the box. The installation was straight forward and we really got value from it from day one. We started on the free tier, as we added more Slack teams we needed to upgrade. **What do you dislike about Suptask?** I would appreciate some more articles on how to set it up initially to get everything set up well from the beginning. We needed to do some minor justifications before we got the forms-channel linked as we needed. **What problems is Suptask solving and how is that benefiting you?** We are solving the need of having a web application for internal task management. ### 15. Good team-to-team ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Elton R. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Suptask?** It has increased efficiency in creating and managing tickets. Suptask makes all tasks at hand when we do our daily standup and helps us speed up inter-team communication. The support has been good the times i've been in contact with them. **What do you dislike about Suptask?** We need more integrations so that we can integrate more systems with Suptask. **Recommendations to others considering Suptask:** Test it first with the free forms that you get and make sure that you use them properly. We've setup requester channels and responder channels for slack-to-slack communication. **What problems is Suptask solving and how is that benefiting you?** The inter-team ticketing, eg from the second line to DevOps teams, Suptask helps us to keep track of the tickets between all different systems that we have. ### 16. Service desk reinvented **Rating:** 5.0/5.0 stars **Reviewed by:** Christoffer s. | Slack Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Suptask?** Suptask provides us a way of working frictionless with our issues, we use it to get all matters covered, and it helps us to use slack in a more extended and efficient way between the teams. Many features comes in handy when working with issues, my favorites are the flexible forms and the search feature. Suptask also have a pricing model that makes sense. **What do you dislike about Suptask?** It would be good with a search in free text. **Recommendations to others considering Suptask:** Have a look at their examples before starting. They are helpful when setting it up. **What problems is Suptask solving and how is that benefiting you?** Service desk issues are all handled within slack now ### 17. Super useful for managing daily tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Dan L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Suptask?** Easy to manage, easy to handle, and delegate. Slack sometimes doesn't work the way I would like, but obviously, that isn't on their table. It's manageable, practical, and saves us time. That is one of the essential aspects when it comes to my business. Time-consuming tasks that aren't time-consuming at all, but the administrative part of it becomes a choir. So saving time and allowing us to maintain quality is a considerable upside. Not sure what they are developing ahead of time, but I have sent a few suggestions in terms of what I would like to see as added features. I think it has great potential to become even more helpful in the future! **What do you dislike about Suptask?** Coloring could maybe be more light for me, but most of the things I have wanted to improve have seen an instant effect in terms of feedback. I feel like they are responsive and quick in their dialogue and I hope they continue in the same way. Perhaps more customization in the future would be good. **Recommendations to others considering Suptask:** Try it! **What problems is Suptask solving and how is that benefiting you?** Some parts are confidential according to European law. However, it has helped us on a larger scale no to have certain tasks fall unattended. It helps us in regards to managing the firm and not leaving our users or clients in the dark. Daily we handle over 100 tasks each. Missing even 5% of this weekly has a huge impact on the company. Suptask is proving to work wonders for us there! :) ### 18. Finally something useful **Rating:** 5.0/5.0 stars **Reviewed by:** Niclas S. | Innovation Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Suptask?** Suptask has done a great job of making it easy to create tickets and effectively working with tickets. I like how everything is synchronized seamlessly between our helpdesk and customers, and this really speeds up our mean time to resolution and increase the customers experience. **What do you dislike about Suptask?** I use the mobile phone only, and the admin interface works good, but an app would be good. **What problems is Suptask solving and how is that benefiting you?** We use Suptask between our customers and helpdesk, it speeds up our resolution time and the need for an external system. The integrations we use ease every step on the way. ### 19. Streamlined helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Rikard S. | Helpdesk support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Suptask?** This app has made it possible for us to streamline the helpdesk. We now have a good way of having discussions where everyone already engages. Suptask makes a big difference for us since we can replace other software with this. The pricing is also reasonable. It allows us all to work with tickets in Suptask. **What do you dislike about Suptask?** It would be good to be able to rename the bot. **Recommendations to others considering Suptask:** Use the free test and play around **What problems is Suptask solving and how is that benefiting you?** Helpdesk software is completely replaced with Suptask which makes a huge impact for us ### 20. The go-to helpdesk app for slack **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas T. | Datacenter Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Suptask?** I like how Suptask have organized the way of working with ticketing, it is a complete replacer for other helpdesk and service desk apps. The integrations make it possible for us to work with tickets from many different sources in Suptask and have one system to manage the inter-team communication. **What do you dislike about Suptask?** It would be nice with more customization regarding the emojis. **What problems is Suptask solving and how is that benefiting you?** We solve the inter-team communication for tickets. We do not need to correlate different issues for different products anymore. Suptask takes care of that. ### 21. Best ticketing for faster resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Erik . | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Suptask?** Most efficient ticketing system we've tried that works differently compared to any of the traditional players. Teams are collaborating better than ever with a ticketing process aligned exclusively on Slack. Reports are customizable for us in management to track our teams performance. Suptask allows us to integrate closely with our issue tracker on Gitlab which our DevOps and Engineering team appreciates a lot as it saves time. **What do you dislike about Suptask?** It took a week to get used to the process as it is fairly unique compared to other traditional ticketing systems. But once in place it shows its real value. **Recommendations to others considering Suptask:** The benefits on achieving very close collaboration between teams and faster resolution times is something that is of a great value when getting started with Suptask. It is also allows us to work with the complete team on tickets as it does not force us to work with the concept of Agents, all team members can help to remediate tickets which is aligned with Suptask pricing model. **What problems is Suptask solving and how is that benefiting you?** Escalations of customer tickets and internal team-to-team ticket was very in-efficient. The ticketing system we had with ZenDesk worked for our customers to contact us, but proved to be too clunky and slow to use internally. All discussions between teams were already taking place on Slack. With Suptask we added a structured ticketing process directly within our teams conversations. This is helping us a lot as we gain a lot faster resolution times on our issues. ### 22. Great support and a product that gave value from the start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Suptask?** It makes it very easy to use as it is an integrated part of Slack. In that way we can keep all our teams in one place all the time, provide support within our company and have very efficient workflows between our teams and customers. **What do you dislike about Suptask?** We have been using Zendesk before and it we had to get used to do all the tasks in Slack directly. Not something bad but it is something to get used to with Suptask. **Recommendations to others considering Suptask:** Suptask seems like a great opportunity when you are using Slack and require a Support system. **What problems is Suptask solving and how is that benefiting you?** Our teams used to coordinate problems using traditional Zendesk ticketing system. By using Suptask we managed to achieve much better communication between teams and decreased the time to resolve cases that came in to our Support. The efficiency to communicate between teams is the biggest win for us. ### 23. Perfect match for our teams **Rating:** 4.5/5.0 stars **Reviewed by:** Åse A. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Suptask?** From when we first got started to adding in more teams we noticed a much more efficient process and enhanced collaboration between our teams. **What do you dislike about Suptask?** It took some time to get started with our first team in order to learn how it worked in Slack. **What problems is Suptask solving and how is that benefiting you?** Our teams got disconnected due to how the traditional ticketing systems worked. Solving simple tasks and cases took a very long time prior to Suptask. ### 24. Internal ticketing with Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Suptask?** No other system is needed to track internal tasks **What do you dislike about Suptask?** Slack bot UI is not 100% custom but this is Slack's limitation Only Dark theme so far in the admin UI **Recommendations to others considering Suptask:** The free plan does not limit you in the number of users! **What problems is Suptask solving and how is that benefiting you?** Daily internal tasks tracking without a need to buy extra JIRA licenses. ### 25. Like this tool! Its small and easy enough to use, and we dont want other complex project tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Suptask?** Free plan with unlimited number of users. **What do you dislike about Suptask?** More integrations might be useful in the future. **What problems is Suptask solving and how is that benefiting you?** Having a chat about something, then create a ticket (and resolve it after!) - all in one place ### 26. Finally increasing efficiency on slack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Suptask?** User friendly and simplifies things. Improves/reduce the time to action. Integrated from day one. Apprecaite the public and private option. **What do you dislike about Suptask?** So far the experience have been satisfied. Need to spend more time testing the application. **What problems is Suptask solving and how is that benefiting you?** Basically, the time to resolve tickets/close tasks have been somewhat inefficient. Suptask have so far managed to imporve this. ## Suptask Discussions - [What is the best way of scaling with](https://www.g2.com/discussions/what-is-the-best-way-of-scaling-with) - 1 comment, 1 upvote - [View Suptask pricing details and edition comparison](https://www.g2.com/products/suptask/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+18%3A27%3A06+-0500&secure%5Bsession_id%5D=f8b213a1-11bd-4fb6-ae27-44c7d2dec7d3&secure%5Btoken%5D=392d4ed03fb0de0f0dc834432725df5925c9c1d5248ec30b955c29496201840f&format=llm_user) ## Suptask Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Suptask Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,176 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews)