FireHydrant Reviews & Product Details

From my perspective, FireHydrant is a really solid incident management tool. What impresses me most is how it brings order to chaos and helps incident commanders instill calm in a reactive situation. I really dig how it guides you through the whole incident process, from the initial alert to the final post-mortem, which is super helpful in expediting root cause analysis to senior leadership. I love the automated runbooks; they basically take the guesswork out of responding, which saves a ton of time and stress. Although we have just begun to scratch the surface with their usefulness i look forward to going deeper.

When it comes to teamwork, it's fanfriggintastic – everyone can collaborate easily within the platform. Plus, the post-mortem features are continually evolving and generally helpful for learning and improving. It really pushes for a blameless culture, which I appreciate.

For alert management, it integrates smoothly with our monitoring tools. Overall, I find FireHydrant to be a powerful and user-friendly platform that makes incident response much more manageable. Review collected by and hosted on G2.com.

Setup Can Be Tricky: Integrating it with existing systems requires time and effort.

It Can Get Pricey: The cost might be a concern for smaller teams. Review collected by and hosted on G2.com.

FireHydrant is a flexible platform that allows you to tailor the tool to your company's processes and incident response expectations. It also enables incident responders to use the tool how they like to work. Working fully out of Slack or some other chat/collaboration tool, FireHydrant integrates and lets you open/update/resolve incidents without having to leave where the incident response action is happening. But if you would rather work from a UI, FireHydrant has a full-featured graphical interface that enables all the same cool features to be done from a web page.

Another key feature is the ablility to integrate FireHydrant with all of our tools that are needed to effectively manage an incident - Statuspage.io, Jira, Zoom, Slack, etc. the list is comprehensive.

Lastly, the use of AI summarization is a significant admin toil reducer. Teams can focus on mitigation while AI captures key information during an incident.

Outside of the tool itself, the Customer Support and engagement from front line support, Product Management, and Engineering teams is phenomenal. All the teams are customer focused and strive to provide great user experiences. Review collected by and hosted on G2.com.

Post Incident Reviews - FireHydrant has made strides in creating a collaborative and flexible tool that guides people through PIRs, and with their acquisition of Blameless there have been improvements. But that area is one that has room for growth. Review collected by and hosted on G2.com.

Runbooks and automations via third-party applications that allow us to streamline our incident process. Slack commands and module allow users to stay within slack during incidents. Command Center is what I use most because it is a central view with information organized for quick access and edits. New features like the AI summary is a time-saver! Review collected by and hosted on G2.com.

I wish we could toggle features in our settings or have more freedom to customize our experiences, both for the company and specific departments. Would like to see more advance settings for third-party applications we can integrate with, and more specific conditions that we can trigger in runbooks (ex. labels). Review collected by and hosted on G2.com.

Reliable incident management tool that effectively integrates with many of my existing stack Review collected by and hosted on G2.com.

I have not found anything that I dislike about FireHyrant Review collected by and hosted on G2.com.

Great service. Easy to work with to make enhancements. Review collected by and hosted on G2.com.

Great service. Easy to work with to make enhancements. Review collected by and hosted on G2.com.

FireHydrant is a great solution for incident response and alerting. The incident response runbooks are flexible and customizable for each team to tailor their experience for how their services are supported. Their Signals on-call, escalations, and alerting features allow for many applications to aggregate into the system providing a solution to have all alerting in one spot while not having to use the same monitoring tools. The FireHydrant team are great partners to work with when a new need arises, we work together to create effective solutions. Review collected by and hosted on G2.com.

Every system has different features and they are not all the same. Why would they be? Managing users and expectations is always the hardest part of administering a solution. Review collected by and hosted on G2.com.

The Slack Integration is pretty great, we get timely notifications. Review collected by and hosted on G2.com.

Login service could be improved on, it's usually slow. Review collected by and hosted on G2.com.

It is capable of being integrated with multiple platforms, such as Slack and Jira. Review collected by and hosted on G2.com.

I do not have anything from my own, but some coworkers do not like the number of notifications, for instance, migrating a conversation from a regular channel to the Slack firehydrant incident channel. Review collected by and hosted on G2.com.

- configurable alert routing

- configurable how alert is displayed on your communication device/app.

- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)

- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed. Review collected by and hosted on G2.com.

None. I can't think of any issues/problems with this product. Review collected by and hosted on G2.com.

Easy to use, Robust Solution and has integration with most popular Software tools, Firehydrant team is also very supportive. Review collected by and hosted on G2.com.

As teams grow and need advance features across the board, pricing can escalate quickly Review collected by and hosted on G2.com.