# Atlassian Enterprise Support Reviews **Vendor:** Atlassian **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About Atlassian Enterprise Support Keep your systems running smoothly with access to highly-trained support teams and quick response times ## Atlassian Enterprise Support Reviews ### 1. Atlassian's own product support service is so pool **Rating:** 0.5/5.0 stars **Reviewed by:** Philip Z. | Director of Corporate IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Atlassian Enterprise Support?** Nothing. So hard to submit support ticket. They itentionally don't want you to create a ticket but find out anwswers for yourself. **What do you dislike about Atlassian Enterprise Support?** Almost no response. Since the 1 day the ticket got opened, I only got about 1 email for every 2 weeks. Now it has been 2 months, they still won't be able to find proper person to help me resolve the issue. I can not imaging Atlassian can provide good support for other company when their own product support service is so pool. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** I can imaging Atlassian can provide good support for other company when their own product support service is so pool ### 2. Brilliant task management tool!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ayona P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Atlassian Enterprise Support?** What I appreciate about Atlassian Support is its exceptional utility in facilitating the development and execution of project life cycle within a team. It empowers the organizations to cart product roadmap with number of features that are easy to use , implement and efficient tracking of project backlogs and efficient Customer support team which helps to establish clear visions. **What do you dislike about Atlassian Enterprise Support?** What I find challenging about Jira is that for beginners, delving into advanced features can be quite overwhelming.Which can be frustrating for users who are still getting acquinted with the platform. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** My overall experience with JIra has been quite positive. I value the user-friendly interface,which simplifies the process.The efficiency of the product roadmap feature stands out,facilittaing seamless sharing with all team-members.Additionally, the integration with other Atlassian Products streamlines upgrades and enhances the overall experience. ### 3. Confused **Rating:** 3.0/5.0 stars **Reviewed by:** Lindsay G. | Hospital sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Atlassian Enterprise Support?** I like the idea of it being able to use with team for organization **What do you dislike about Atlassian Enterprise Support?** Im struggling to learn without taking an hour or so to figure out what exactly it does **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** were able to map out all of our high level duties - and collaborate weekly on tasks beyond what we spoke about ### 4. Best Project management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Akash N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Atlassian Enterprise Support?** Jira Software is the best tool for developing and executing a project life cycle within a team. Its capabilities help organizations design product roadmaps and establish a vision. With Jira software, workflow management and tracking of project backlogs become much more efficient and kudos to its timely alerts and notifications. **What do you dislike about Atlassian Enterprise Support?** For beginners, learning some of the advanced features in Jira can be challenging and overwhelming. Even after getting familiar with the tools, some advanced features might still be difficult to master. This learning curve can be frustrating, especially for new users who are still getting a handle on the platform. One area where Jira could be improved is the ability to set priorities for items that are not considered bugs. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** One of the things I appreciate about Jira is its user-friendly interface, which makes it easy to navigate through the various processes we've established. The product roadmap feature is particularly efficient and allows for seamless sharing with all members of the team. It's great that Jira provides the flexibility to customize our setup to meet the specific requirements of each project. Integration with other Atlassian products makes upgrades easier and smoother ### 5. They know their product **Rating:** 4.5/5.0 stars **Reviewed by:** Paul B. | Sys admin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Atlassian Enterprise Support?** When you get to the right group and it gets escalated to the correct person, you almost always get someone that has extensive knowledge about their product. These guys don't just take ticket notes - they know their stuff. **What do you dislike about Atlassian Enterprise Support?** The support process can be disjointed. I still feel like Atlassian is a group of smaller teams that don't work well with each other. If you have a problem integrating two of their products, you can get bounced around as a "not my department" problem. Each team needs to realize they are part of the Atlassian ecosystem. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** They have been able to solve all of my Atlassian application issues. We use Jira/Confluence/Fisheye/Crucible/Crowd/and JSDC. We are very much dependent on Atlassian products and need their support to be available to keep our company running. Fortunately, any time there are issues (which are not very often) they are able to solve the problem. I notice they do triage very effectively, so if you mark something a higher priority their response time is faster. It is nice to see that make a difference. ### 6. The support was helpful, quick and provided to the point instructions. **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan D. | Capacity Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Atlassian Enterprise Support?** The instruction provided by the support was to the point and meant nothing else than business, which showed the valued time for everyone. **What do you dislike about Atlassian Enterprise Support?** Nothing at this moment, They are doing great and I wish them good luck. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** I faced issue with the workflow, when trying to resolve the ticket, it directly moved to closed. The team helped fixing the issue along with my support team. This provided the option to reopen the ticket when needed. ### 7. A top notch product to address issues via tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Atlassian Enterprise Support?** It's pretty easy to use , the user interface is simple yet very proficient, connection to different Atlassian products like confluence and JIRA is of great use. Nice platform for cross functional teams , easy to share data with different teams . **What do you dislike about Atlassian Enterprise Support?** Atlassian doesn't support REST API development and inhouse plugin development. The pricing could be a bit more flexible. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Incident management,cross functional support to different teams . Benefits : Gather different metrics which are not readily available in other platforms ### 8. Great product but support is horrendous. Totally impossible to get in touch with **Rating:** 1.5/5.0 stars **Reviewed by:** Charles M. | Not at liberty to say, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Atlassian Enterprise Support?** They are good when they respond but when you are stuck with an issue unable to work their lack of response is very disruptive **What do you dislike about Atlassian Enterprise Support?** Support should normally include: A Phone number, a chat section, a support@ inbox responded to REGUARLY. i see none of these simply a 'contact form'. Really? **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** They havent addressed their poor support that is confirmed by many users on the internet. For a company that is as successful and large as they are I consider this unacceptable ### 9. It was great interview experience with atlassian .positive feedback and supporting interviewer **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi Kumar P. | Cloud Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Atlassian Enterprise Support?** Atlassian has great culture and it's a well reputed organisation, any one would love to work with them. It was great interview experience with atlassian .positive feedback and supporting interviewer . Interviewer always make the candidate comfortable. **What do you dislike about Atlassian Enterprise Support?** Nothing I have to dislike the atlassian enterprise support . All pros from my end . Great culture and supporting HR And Interviewer. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** The role basically for providing the technical solution to the Atlassian customers . ### 10. Great way to communicate the issues through tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2023 **What do you like best about Atlassian Enterprise Support?** The interface is simple and easy to operate on and select whatever is required and raise tickets of the issues that arise so that the team can verify and address the same. **What do you dislike about Atlassian Enterprise Support?** Not much. There are some downsides, such as no auto-correct and the text needs to be accurate. Previously there was not much user involvement, but with the latest update, they have given some rights to users to reopen the tickets. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** They have integrated with some vendors who provide integrated support to the logistics service providers and provided a medium to interact by the way of tickets whenever there are issues to be discussed. ### 11. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Venkata D. | Vlocity Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Atlassian Enterprise Support?** The Support provided is just wonderful, and it was great interacting with the Support team. Would highly recommend to anyone I come across. **What do you dislike about Atlassian Enterprise Support?** None that I could think of. it was simply a great experience. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** It solving the move critical issues which i see on a daily basis, during typical deployments, ### 12. , I can find the right level of support . **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank G. | Java Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Atlassian Enterprise Support?** Quality of support and suggestions they give to customers. **What do you dislike about Atlassian Enterprise Support?** For Services like servers data centers and cloud products, some price consideration should be there **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** In investigating the issue and providing the right solution for that issue ### 13. Top-notch, industry standard for all-encompassing IT service suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Atlassian Enterprise Support?** Atlassian Enterprise Support provides a way to weave together all the items that are needed for an enterprise support team to be rock stars. I like that all pieces work well together and the support from Atlassian is great. **What do you dislike about Atlassian Enterprise Support?** It's easy to point to the price point of license costs to be a dislike of the Atlassian Enterprise Support package. There is also a bit of a learning curve when bringing in new IT who have not been trained on Atlassian. **Recommendations to others considering Atlassian Enterprise Support:** Atlassian Enterprise Support has been worlds better than Fresh Desk and several other solutions. Do not let the price point scare you away...you get what you pay for! **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Atlassian Enterprise Support is enabling ODB to be able to move towards a unified support solution, become more productive, and increase the performance and usability of IT issue reporting and support. It is already proving a benefit for metrics gathering compared to previous solutions. ### 14. Atlassian Enterprise Support **Rating:** 4.5/5.0 stars **Reviewed by:** Parul W. | Sr. Manager - Training , Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Atlassian Enterprise Support?** It gives us a flexibility to scale our enterprise support. **What do you dislike about Atlassian Enterprise Support?** It requires expertise within the organization. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** It helps to us with automation and extensibility ### 15. A great program hub or collaborative materials **Rating:** 5.0/5.0 stars **Reviewed by:** Frances W. | Learning Experience Designer, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Atlassian Enterprise Support?** I loved the ease of signing up on Atlassian and its connection to other programs like Confluence and JIRA. Administrative roles provided ease of use. It was also great because there could be multiple instances running simultaneously. **What do you dislike about Atlassian Enterprise Support?** I didn't have much that I didn't like about Atlassian. Once you understand what Atlassian is in the grand scheme of things, it was easy to use. However, if you are unsure how it is connected to your other programs then it might be a bit confusing. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** In my first experience with Atlassian, we utilized 2 versions of JIRA for ticketing and confluence for knowledge bases. All uses of the product helped with our internal productivity and knowledge sharing. In my next professional experience with Atlassian, I only used Confluence. This was very helpful for helping to share information and search our knowledge base for obscure terminology. All in all, it was a powerful tool that I feel is quite useful if your company needs to manage projects and manage wiki information. ### 16. Atlassian Enterprise Support-Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Atlassian Enterprise Support?** ATlassian Enterprise support is an extraordinary service. I have worked closely with support teams on various tools. **What do you dislike about Atlassian Enterprise Support?** Atlassian wont support RESTAPI development and any inhouse plugin developments. Though community helps but not Enterprise support **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** It is benefitting the service in our organization to provide best support to our teams. ### 17. Game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Ciprian G. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Atlassian Enterprise Support?** It is so easy to use, so easy to share data, to work together as a team, game changer! Nice platform for cross-functional teams. **What do you dislike about Atlassian Enterprise Support?** It can be quite bulky at times. There can be too many buttons at times. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Incident management, cross-communication and cross-functional work. ### 18. Best tool for agile project management **Rating:** 4.0/5.0 stars **Reviewed by:** Abhisek P. | Senior Manager, Product Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Atlassian Enterprise Support?** Reliable and trusted by many agile organizations Simple to use User interface **What do you dislike about Atlassian Enterprise Support?** Pricing could be made a bit flexible. Available integrations with other software suites should be made more customizable. **Recommendations to others considering Atlassian Enterprise Support:** Must use tool **What problems is Atlassian Enterprise Support solving and how is that benefiting you?**

Project Management in an Agile Way

Benefits: Timely adherence and release of features

### 19. Atlassian is a very useful tool for large companies. **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha G. | Support representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Atlassian Enterprise Support?** I like that it creates a space where employees from all over the world can connect and read information about all sorts of things. **What do you dislike about Atlassian Enterprise Support?** I do not like the main page structure, as it is hard to navigate the website at first. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** I am not solving any problems with this. ### 20. Atlassian-Rev **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Atlassian Enterprise Support?** We have the full Atlassian stack about 5 products, so the support is invaluable. They have experts that responcde as soon as you enter a support request via portal. They can provide forms for support on FAQs and CVE reports for any vulnerabilities so we can stay on top of patching. **What do you dislike about Atlassian Enterprise Support?** Some time, occasionallly only, support can lag due to being in different time zone than North America. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** As mentioned prior, our service level agreement time to accept a call for service is the only way to go. Alternativly we can utilize support portal for klnown issues, quick fixes if availalbe. This allows our uptime on JIRA and other daily software tasks to keep moving. ### 21. Review of my experience with Atlassian Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Mario R. | Mario Rodriguez, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Atlassian Enterprise Support?** It is a useful tool that offers multiple services, the most used in my case is Jira Service Desk, which allows me to provide feedback and solutions to the problems reported within the organization I work for. **What do you dislike about Atlassian Enterprise Support?** I am happy with the functionalities I use from the tools you use. However, some errors persist when attaching files in the Jira Service Desk tool, and I would like them to be resolved. In my case, the files I attach to the tickets by dragging the file (.txt, .jpg, .png, etc.) cannot be uploaded, and my comment is not sent correctly until I refresh the page, write the comment again, and attach the file by clicking on the corresponding icon. I would like the tool to be able to attach the file without errors just by dragging the element to the page while I am writing my comment. **Recommendations to others considering Atlassian Enterprise Support:** I recommend that you be encouraged to use the tool and try its functionalities, as it will make a significant difference in the organization with the way issues that arise daily are resolved. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Customer service support is the one that has been the most beneficial for my organization, as it allows reporting problems and providing a linear follow-up from the moment the issue begins to be addressed until the problem is solved. ### 22. Impossible to get in touch with **Rating:** 0.0/5.0 stars **Reviewed by:** Bella A. | Senior HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Atlassian Enterprise Support?** Nothing. They waste a lot of my time. Been trying to get in touch with them **What do you dislike about Atlassian Enterprise Support?** Impossible to get in touch with anyone with this company **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Nothing. They waste a lot of my time. Been trying to get in touch with them ### 23. Atlassian Enterprise Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Atlassian Enterprise Support?** Jira is a very flexible and easy to use product. We use it to track a number of projects and initiatives internally for our organization. **What do you dislike about Atlassian Enterprise Support?** There is a slight learning curve for first time users. That being said, after poking around for a little bit, it's easy to work with. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We're using Jira for tracking a number of things including feature requests, product enhancements, and internal trouble tickets. ### 24. Agility Controller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Atlassian Enterprise Support?** Highly customizable and scalable Built-in Integration API's Work well in air-gapped systems Integration across other suites (Confluence, JIRA, or any other open-source based systems) **What do you dislike about Atlassian Enterprise Support?** Matching user licensing requirements On-prem Linux installation is quite tricky The flow of GUI control **Recommendations to others considering Atlassian Enterprise Support:** Simplification Built-in Integration capabilities **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** To health check all the services on scalable cloud infra Also, integrate third-party products with Atlassian community i.e Jira Communication across client systems ### 25. Atlassian and it's digital empire. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about Atlassian Enterprise Support?** Atlassian is known for their neck on neck race with Github and in all honesty I find that atlassian is currently on top. It has many user friendly supports. They for example have a GUI graphic design for your Git called sourcetree. It also has an online file editor which gives you the ability to write code online instead of pushing afterwards to the git. **What do you dislike about Atlassian Enterprise Support?** The GUI might be good but it has really big flaws, in all honesty. When a person makes a GUI for Git control it should have an option to be fully automated. Merge conflicts are still a problem these days. **Recommendations to others considering Atlassian Enterprise Support:** What are you waiting for! Get started and make your life easier! **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Me and my colleages can easily take a look at everybody's code during a programming task. Atlassian's Bitbucket has a fine option of highlighting parts that have been added since the last push and the same goes for deleted since the last push. ### 26. Comprehensive Knowledge Management and Issue Resolution Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Atlassian Enterprise Support?** Confluence provides a robust system for knowledge management. In today's fast-paced tech industry in which turnover is high, having a platform to store artifacts is crucial. I also love how easy JIRA makes the process of issue resolution by providing a strong system for documentation and automated workflows. **What do you dislike about Atlassian Enterprise Support?** Due to the high amount of customization Atlassian Enterprise offers, I've noticed large inconsistencies across Atlassian implementations. It would be nice to see the platform offer more out-of-the-box solutions. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Mostly knowledge management, software development, and issue resolution. ### 27. Great for Help Desk and remote communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Atlassian Enterprise Support?** Help Desk capabilities and being able to escalate issues to various team members. **What do you dislike about Atlassian Enterprise Support?** The platform is costly and customer support was a bit slow. **Recommendations to others considering Atlassian Enterprise Support:** Great help desk functionality **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We have been using the support system to escalate issues to team members in different parts of the state. ### 28. User friendly tool for support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Atlassian Enterprise Support?** Atlassian Enterprise Support makes it easier for me to conduct my day to day work flow with the ease and user friendliness of the tool. **What do you dislike about Atlassian Enterprise Support?** The tool can be slow to load while creating and managing support. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Automotive website support updates, issues and reporting. ### 29. User friendly tool for support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Atlassian Enterprise Support?** Atlassian Enterprise Support makes it easier for me to conduct my day to day work flow with the ease and user friendliness of the tool. **What do you dislike about Atlassian Enterprise Support?** The tool can be slow to load while creating and managing support. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Automotive website support updates, issues and reporting. ### 30. Does what it needs to with some searching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Atlassian Enterprise Support?** It has a lot of great features for project management **What do you dislike about Atlassian Enterprise Support?** Some of the features are hidden or buried and require some research or investigation **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Tracking defects and user stories for several projects at one time ### 31. Atlassian Enterprise for IT consulting / Software developing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Atlassian Enterprise Support?** Almost everything is perfectly available as per our software developing methodology used in the company ( Agile, Scrum, or any customized software development process ) **What do you dislike about Atlassian Enterprise Support?** Mobile application needs to be improved. It's in the primary level **Recommendations to others considering Atlassian Enterprise Support:** As far as I experienced, Atlassian provides the best solution for enterprise to manage their workflow in a more efficient manner **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We manage, track and analyze whole employee process through Atlassian Enterprise and it's very easy and simple to track every single thing about company process start to end ### 32. Works well with Jira **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Atlassian Enterprise Support?** We use this in tandem with Jira and works well. **What do you dislike about Atlassian Enterprise Support?** There isnt anything to dislike, basic, easy to use. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** This helps us consolidated our Jira tickets. ### 33. Strong Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Atlassian Enterprise Support?** The best part about JIRA is the ability to keep track of all work being done via tickets. I love that JIRA works for all kinds of styles of work. **What do you dislike about Atlassian Enterprise Support?** JIRA has created a culture of needing to log every little thing, even if it takes just a moment to complete the work. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Software bugs ### 34. Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Atlassian Enterprise Support?** The ability to have a fast, interactive, support representative answer our questions, regardless of use case/need. This is great because we work with many enterprise clients and often they **What do you dislike about Atlassian Enterprise Support?** Cost can sometimes be a limiting factor. We often find that using some of our IT budget to offset this, can create ROI gaps when supporting customers. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Enable our customers and our own users in house to better leverage the JIRA and Atlassian marketplace/tools ### 35. Connect your knowledge! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Atlassian Enterprise Support?** It's easily accessible and is user friendly to editors/creators. Easily providing access to thousands of users in need of all of their information, policies, procedures, and resources in one bucket. It's amazing how it becomes your companies encyclopedia very quickly. **What do you dislike about Atlassian Enterprise Support?** Personally, I haven't ran across anything except the overwhelming amount of the color blue for the theme (that's just Atlassian though lol). **Recommendations to others considering Atlassian Enterprise Support:** Try it at a small scale to see if it fits your needs before diving in and fully investing in the structure of the system. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We're able to connect various pools of information and provide adequate information instantly for realtime inquiries. ### 36. Allows you to manage your workflows via software not let your software dictate your workflow. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Atlassian Enterprise Support?** Flexibility to customize workflows allows my different support teams to operate naturally. Many other solutions requires agents to follow their method of operation. **What do you dislike about Atlassian Enterprise Support?** I'm not sure I'm using all the features. There are a lot of integration options that are pretty daunting. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Managing SLAs for global customers is key metric. The ramping period for new hires is also very short now. ### 37. This has created great impact in our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Atlassian Enterprise Support?** Easy maintenance of workflows, easy creation of new stories and epics **What do you dislike about Atlassian Enterprise Support?** There are some very minor backend bugs that we have not been able to fix. **Recommendations to others considering Atlassian Enterprise Support:** THis is a great product, pretty easy to implement in small organizations as well as large ones.. **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** We are managing project workflow in this, projects have streamlined and transparency. ### 38. Works well for a growing organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Atlassian Enterprise Support?** Great for tracking and managing from both sides! **What do you dislike about Atlassian Enterprise Support?** Can't think of anything I strongly dislike **What problems is Atlassian Enterprise Support solving and how is that benefiting you?** Ticket management, support services, quick response times, and history ## Atlassian Enterprise Support Discussions - [What is Confluence enterprise?](https://www.g2.com/discussions/what-is-confluence-enterprise) - [What services does Atlassian offer?](https://www.g2.com/discussions/atlassian-enterprise-support-what-services-does-atlassian-offer) - [What is Enterprise Support?](https://www.g2.com/discussions/what-is-enterprise-support) - [What are the main features of Atlassian Jira?](https://www.g2.com/discussions/what-are-the-main-features-of-atlassian-jira) - [¿Cual es la mejor manera de mantener actualizadas las herramientas utilizadas?](https://www.g2.com/discussions/26507-cual-es-la-mejor-manera-de-mantener-actualizadas-las-herramientas-utilizadas) - 1 upvote - [View Atlassian Enterprise Support pricing details and edition comparison](https://www.g2.com/products/atlassian-enterprise-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+12%3A30%3A59+-0500&secure%5Bsession_id%5D=c255fdf6-6cfe-4433-8239-17fdf53cf13d&secure%5Btoken%5D=4a0bbc37a3d544dbb418d8dbf626c96edca3049420031d19fca61d64d346187f&format=llm_user) ## Atlassian Enterprise Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Atlassian Enterprise Support Alternatives - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (755 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,860 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,267 reviews)