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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

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Microsoft Outlook Reviews (3,352)

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Reviews

Microsoft Outlook Reviews (3,352)

View 9 Video Reviews
4.5
3,353 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the seamless integration of email, calendar, and tasks, which helps them stay organized and manage their workflow efficiently. The clean interface and reliable performance make it easy to navigate and utilize various features, enhancing productivity. However, some users note that it can feel overwhelming due to the number of options available, and performance may lag with large mailboxes.

Pros & Cons

Generated from real user reviews
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Diana H.
DH
Executive Assistant
Small-Business (50 or fewer emp.)
"Love Outlook!"
What do you like best about Microsoft Outlook?

Outlook is a great tool for communication, where you can have several emails installed at once and has so many feautures than other tools may not. I love how easy is to use it and even if you have the free version, there are so many things you can use and do. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Sometimes when a server is down, it will send all emails to the Outbox but then it won't let you get back or recover your emails that are already in the Draft section and that you can't close Outlook if there are emails in the Outbox without losing some of them. Review collected by and hosted on G2.com.

Samantha  M.
SM
Office Management
Small-Business (50 or fewer emp.)
"Seamless Outlook in the Microsoft 365 ecosystem – strong integration & helpful support"
What do you like best about Microsoft Outlook?

We use the entire Microsoft 365 ecosystem in our company, and Outlook integrates seamlessly into it. The close integration with applications like Teams, SharePoint, Lists, or Forms significantly facilitates the workday. For example, the connection between Teams and Outlook and the calendar synchronization, which allows both personal and shared team calendars to be coordinated easily, is very practical.

Outlook also offers many helpful features for daily communication, such as the delayed sending of emails or out-of-office notifications, which are also synchronized with Teams. Copilot is also a useful addition, as it greatly simplifies written correspondence and assists in formulating or summarizing messages. The basic functions of Outlook are intuitive and easy to implement, and depending on the user, the whole thing can of course be customized, which, however, requires advanced technical knowledge.

It is also worth highlighting the support: It is now significantly faster and very helpful. Additionally, the self-help videos provided and the content in the Microsoft Learn app are very helpful for better navigating the Microsoft universe and learning about new features. Outlook is indispensable in the professional environment and is used several times a day. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Due to its extensive range of functions, Outlook can initially seem somewhat complex, especially for new users. Without a brief introduction or training, many helpful features often go unnoticed or unused. Because of the many dimensions and design possibilities, the systems are naturally more complex. Review collected by and hosted on G2.com.

JM
Resource Development Manager
Small-Business (50 or fewer emp.)
"Easy Email Organization, Great Calendar View, and Impressive Co-Pilot AI Tools"
What do you like best about Microsoft Outlook?

I love how I can view and organize my emails. I also appreciate how the calendar view looks and operates and how many meeting platforms have integrations. Recently I've been impressed with the AI tools and integration of Co-Pilot. I enjoy being able to snooze emails to return to later, pin and flag. I also love how I can turn on my out of office on Teams and Outlook will automatically turn it on as well. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The latest version does not work with mail merge which is disappointing. This is such a classic feature so I am unsure on why it is not included. I would love it if AI could read emails and draft responses as opposed to going to Co-Pilot and entering the text in for a response. The search feature isn't always the best and so that can also be a challenge. Review collected by and hosted on G2.com.

Will O.
WO
Communications Associate
Small-Business (50 or fewer emp.)
"Outlook Covers the Essentials and Integrates Smoothly with Productivity Tools Like Zoom, & Grammarly"
What do you like best about Microsoft Outlook?

For basic functionality, Outlook does everything you need to communicate effectively internally and externally. When used within an organization, its collaborative features are further enhanced when paired with Microsoft Teams. Outlook also makes it easy to integrate with other tools, such as Zoom and Grammarly. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

While Outlook excels in basic functionality, this holds the platform back from advancing with features found on other platforms, like Gmail. It took them years to implement a check to prevent sending an email when you mention the word "attachment" without actually attaching anything. There are other basic settings, like creating a 5-second delay with the ability to cancel sending an email, that are also missing. Review collected by and hosted on G2.com.

Darshan K.
DK
System Analyst Apprentice
Automotive
Mid-Market (51-1000 emp.)
"Microsoft Outlook: All-in-One Email, Calendar & Tasks with Seamless Microsoft 365 Integration"
What do you like best about Microsoft Outlook?

The thing i like most about Microsoft Outlook is the fact that it integrates email, calendar and task management. It is a trustworthy, simple to arrange talks through folders and regulations, and is also smoothly integrated with the rest of the Microsoft 365, which makes everyday communication and scheduling more effective. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The feature i hate about Microsoft Outlook is that at times the interface appears crowded with numerous panes and features appearing simultaneously. Search is sometimes inconsistent and with large mailboxes, there can be reduced performance. It is strong, however it might require time to adapt it to my workflow. Review collected by and hosted on G2.com.

LA
Insight Leader
Mid-Market (51-1000 emp.)
"Outlook Ecosystem Makes Work Easier Across Desktop and Mobile"
What do you like best about Microsoft Outlook?

Outlook helps us run the business. It supports communication with clients and stakeholders, and the built-in AI tools, along with a variety of other tools, make day-to-day work easier. The best part is the Outlook ecosystem, which keeps all the required tools available both on the computer and on the phone. MS Teams integration and copilot have been super helpful. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I don’t have anything I dislike about Microsoft Outlook. Review collected by and hosted on G2.com.

Kato M.
KM
Operations Manager
Small-Business (50 or fewer emp.)
"Simplifies Calendar Sharing and Integrates Smoothly Across Microsoft"
What do you like best about Microsoft Outlook?

I've been a longtime user of Microsoft Outlook, but I do like the way that it simplifies the way that we can share calendars across an organization. The majority of our workforce is remote and it significantly cuts down on the number of back and forth emails. I also appreciate the way it easily integrates with other Microsoft products. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The system keeps trying to push me to the newer version of Outlook, but I don’t find the interface nearly as user-friendly. It doesn’t feel like an improvement over the current version, and I’m concerned about how it may impact my productivity if/when I’m finally forced to switch. Review collected by and hosted on G2.com.

Luis R.
LR
Billing Specialist
Small-Business (50 or fewer emp.)
"All-in-One Communication and Scheduling That Keeps Me Organized"
What do you like best about Microsoft Outlook?

What I like best about Microsoft Outlook is how it keeps communication and scheduling organized in one place. The integration between email, calendar, and task management makes it easy to manage meetings, deadlines, and daily priorities without needing multiple tools. I especially like the calendar features, which allow me to schedule meetings efficiently, set reminders, and coordinate with teams while seeing availability in real time. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

One of the things I dislike about Microsoft Outlook is that it can sometimes feel cluttered, especially when managing a high volume of emails, meetings, and notifications at the same time. It can take extra effort to keep inboxes organized, and important messages can occasionally get buried if filters and folders are not carefully maintained. Review collected by and hosted on G2.com.

SP
Laravel Developer
Mid-Market (51-1000 emp.)
"Reliable, Easy-to-Use Email and Calendar Integration with Microsoft Outlook"
What do you like best about Microsoft Outlook?

Microsoft Outlook is reliable and easy to use for everyday email communication. I use it regularly to manage emails, schedule meetings, and keep my tasks organized. The calendar integration is very helpful, especially when it comes to meeting reminders and coordinating with my team. It also works smoothly with other Microsoft tools, which helps make my workflow more efficient. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The interface can sometimes feel a bit busy, especially when I’m managing a high volume of email. New users may need some time to explore all the features, but once you’re familiar with it, it becomes easy to navigate and efficient for daily use. Review collected by and hosted on G2.com.

Melvin B.
MB
Scheduling Coordinator
Construction
Mid-Market (51-1000 emp.)
"Emails, Meetings, Panic: The Full Experience"
What do you like best about Microsoft Outlook?

The biggest upside of Outlook is reliability. It’s been around forever, and it shows. It handles email, calendars, and contacts in one place without much drama. I use it daily, and it does a good job of keeping everything organized, especially when you’re juggling a lot of emails and meetings.

The calendar integration is a huge plus. Scheduling meetings, sending invites, and syncing with Teams feels seamless if you’re already in the Microsoft ecosystem. I also like the rules and folders feature; once you set them up, Outlook quietly does a lot of the cleanup work for you in the background. Search is another underrated win; even when my inbox is overflowing, I can usually find what I need pretty fast. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Outlook isn’t the lightest tool out there. It can feel a bit heavy, especially if you’re using the desktop app with a large mailbox. I’ve had moments where it lagged or froze right when I was trying to send something important (never a great feeling).

The interface can also feel cluttered at times. There are a lot of features, which are great in theory, but it can be overwhelming if you just want to do something simple quickly. On top of that, notifications can get noisy if you don’t fine-tune them; it’s very easy to end the day with inbox fatigue. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Average Discount

8%

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Microsoft Outlook Features
Filters
Reminders
Notifications
Calendar
Contacts
Desktop Application
Mobile Application
Multi-Calendar View
Customizable Viewing
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Outlook