Even if I highly liked GSuite there are bunch of things I hate in this software - let's see main pain points:
- Chat app - it's worst chat app I've used. And even more - they present a new chat tool almost every year, but all of them nothing near current winners like Slack, Teams and so;
- Cost - it's expensive, especially for small companies. And even worse - they not offer basic free account. In other words they simply don't care about small startups and similar companies (which may grew up to bigger ones).
- Design - I use GSuite 8 years and yes, there are some minor updates to improve visibility, but I think it's still looks like tools from 2010-s.
- Support - even if you use paid GSuite it's really hard to get a support from real person. Worst support I ever saw in such a big companies, especially comparing to companies like Amazon for example. Review collected by and hosted on G2.com.