--- title: Maqsam Reviews meta_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 90 scale: '5' date_modified: '2026-06-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 90 ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons **What users like:** - Users find Maqsam's **ease of use** exceptional, enabling efficient operations and a smooth user experience. (16 reviews) - Users praise Maqsam for its **responsive support** , highlighting the helpfulness of the account manager team. (9 reviews) - Users appreciate the **detailed reporting and intuitive calling process** of Maqsam, enhancing their overall communication experience. (9 reviews) - Users find Maqsam's **helpful support team** and account managers enhance their overall experience, ensuring satisfaction. (9 reviews) - Users value the **convenient call management** features of Maqsam, enhancing efficiency and support for their teams. (7 reviews) - Easy Integrations (6 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (5 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (5 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users report **frequent call issues** with Maqsam, including disconnections and bugs disrupting communication quality. (8 reviews) - Users report **poor call quality** with Maqsam, facing issues like disconnections and unclear voices during calls. (5 reviews) - Users experience **call quality issues** with Maqsam, facing instability, cuts, and unclear voice during calls. (4 reviews) - Users experience **connection issues** with Maqsam, including dropped calls and instability during use. (3 reviews) - Users experience **voice quality issues** with Maqsam, including instability and unclear audio during calls. (3 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) - Users experience **lagging issues** with occasional delays in data syncing, affecting real-time communication and report generation. (2 reviews) ## Maqsam Reviews ### 1. Good and reliable call system that works smoothly for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** AbdulRahman Q. | Sales - zain al shabab, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** What I like best about Maqsam is that it is easy to use and reliable. We use it every day to receive calls from our clients and to make outgoing calls. The call quality is clear, and the system helps us manage our work efficiently. It also provides useful reports that help us monitor our team performance. Overall, Maqsam has improved our productivity and made communication with our clients easier. **What do you dislike about Maqsam?** I do not have any major issues with Maqsam. Overall, the system works well and meets our needs. It is reliable, easy to use, and helps our team manage calls efficiently. We are satisfied with its performance and the support it provides for our daily operations. **What problems is Maqsam solving and how is that benefiting you?** Maqsam helps us manage all incoming and outgoing calls in one easy system. It improves our communication with clients, helps us track team performance, and makes our daily work more organized. This saves time, increases productivity, and helps us provide better customer service. **Official Response from Zeina Shoter:** > Thank you for your thoughtful review! We're delighted to hear that Maqsam is helping your team stay productive, manage calls efficiently, and deliver a better experience to your clients. We appreciate your trust and look forward to continuing to support your success. ### 2. Arabic-Native Call Routing Built for GCC Contact Centers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Maqsam?** Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar. Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't **What do you dislike about Maqsam?** The initial integration phase during the first three months was a bit challenging — there were some hurdles in getting everything set up smoothly on our end. We also experienced multiple service disruptions during that period, and what made it difficult was that these were not communicated to us upfront. Being notified in advance about planned maintenance or known issues would have helped us prepare and manage customer impact more effectively. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is solving a critical gap we had in managing multilingual, multi-market call routing across the GCC. Before having a dedicated Arabic-native system, handling routing logic, IVR flows, and agent queues across six countries was complex and inconsistent. With Maqsam, we were able to centralize our voice operations, route calls intelligently by country and language, and gain real visibility into inbound call volumes and agent performance — all within a single platform that actually understands the regional setup. The biggest benefit for us has been the ability to build on top of their API. We automated our call data ingestion into our internal reporting systems, which eliminated manual tracking and gave us near real-time visibility into queue performance, missed calls, and daily contact volumes across all GCC markets. This directly supported our goal of automating CS operations and reducing manual reporting effort significantly **Official Response from Zeina Shoter:** > Thank you for the detailed review, we appreciate it. We're glad we were able to support your operations efficiently, and we hope all issues have been resolved and communicated through your account manager. ### 3. Mobile App Excellence with Auto Transcription, Lags on Web Version **Rating:** 5.0/5.0 stars **Reviewed by:** Faizan R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Maqsam?** I really appreciate the mobile app from Maqsam. It makes it super simple for me to get in touch with my leads on the go, just like making a regular phone call without feeling like I'm using an external app. The auto transcription after calls is fantastic, too. It helps me map exact call details directly to my CRM and also allows me to send the data to AI for further analysis. This functionality provides me with more valuable insights. The initial setup was quite easy, thanks to their detailed guidance and the support from their representative. They also offered some free minutes to test the system, which was helpful. **What do you dislike about Maqsam?** So far, I think the web app calling through the web app is a bit laggy at times as compared to the mobile device. Sometimes when I want to call from the desktop, web-based solution, I'm not able to get the same seamless experience that I get from the mobile app. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to get in touch with new data and stay connected with clients and my team easily, especially through its simple mobile app. The auto transcription feature helps map details to our CRM and get insights using AI. **Official Response from Zeina Shoter:** > Thank you for the detailed review Faizan! Love hearing the mobile app and auto transcription are adding real value to your workflow. Noted on the web app experience, our team is working on improving it. Appreciate the feedback. ### 4. Reliable, Easy-to-Use Call Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shorouq A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** What I like best about Maqsam is how reliable and easy-to-use their communication platform is. It significantly improves call management and overall team productivity, making daily operations much smoother. I would also like to highlight that Ms. Hadeel has been exceptionally cooperative and supportive throughout our experience. She consistently provides outstanding service and ensures that everything runs seamlessly. Additionally, the support team is highly responsive, professional, and always willing to assist, which makes a big difference in maintaining a positive experience with Maqsam. **What do you dislike about Maqsam?** One area that could be improved in Maqsam is the search functionality within the platform. At times, it can be difficult to quickly find specific contacts or records, which may affect efficiency during busy work periods. **What problems is Maqsam solving and how is that benefiting you?** Maqsam helps us centralize and streamline our communication processes by providing a reliable cloud-based calling solution. It solves challenges related to managing high volumes of calls, tracking interactions, and ensuring consistent communication with clients. This has significantly improved our team’s efficiency, enhanced our ability to monitor performance, and ensured better customer experience through more organized and professional call handling. **Official Response from Zeina Shoter:** > Thank you for the wonderful review! A special shoutout noted for Hadeel, we'll make sure she knows :) Glad Maqsam is making a real difference for your team. Your feedback on search functionality is noted and appreciated. ### 5. Streamlined Sales & Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** hazem h. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** I like the ease of use, reliable call quality, and the flexibility Maqsam provides for managing our team. Features like sticky agent routing, call tracking, and CRM integrations make daily operations much smoother. Their support team is also responsive and cooperative. The setup process was smooth and straightforward, and their support team was very helpful during onboarding. Maqsam has been central to centralizing our communication operations and improving call management across different locations. It has resolved issues related to missed calls, agent distribution, call tracking, and team monitoring. We use it alongside our CRM system to manage leads and sales follow-ups, and it has helped us handle inbound and outbound calls efficiently, monitor team performance, and improve customer response times through its integrations. I also appreciate how sticky agent routing improves customer experience by connecting callers to the same agent whenever possible, while call tracking helps us monitor performance and reduce missed calls, and CRM integrations keep lead follow-ups organized. Additionally, the platform is stable, and the overall experience has been very smooth. Most of the features we need are already available. I also like their responsive and cooperative support team. **What do you dislike about Maqsam?** Honestly, there isn't anyting major we dislike. **What problems is Maqsam solving and how is that benefiting you?** Maqsam centralizes our communication operations, improving call management across regions. It resolves issues with missed calls, agent distribution, and team monitoring. CRM integration keeps lead follow-ups organized, while sticky agent routing boosts customer experience by connecting them to the same agent. **Official Response from Zeina Shoter:** > Thank you for the detailed review! We appreciate it. Glad sticky routing, CRM integrations, and call tracking are making a real difference for your team. We'll keep delivering :) ### 6. Outstanding Reliability and Responsive Support from Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Badr K. | Middle East Region Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Maqsam?** Maqsam offers an excellent, stable, and high-quality telephony solution. We have been using it at Novakid for over 5 years now, and the reliability has been outstanding. The support team is incredibly responsive and fast — any issues are resolved quickly. What stands out the most is the continuous improvement over the years, including the adoption of AI tools that have genuinely enhanced our operations. Maqsam is undoubtedly the best telephony provider in the MENA region. **What do you dislike about Maqsam?** Honestly, there is very little to dislike about Maqsam. After over 5 years as a client, the experience has been overwhelmingly positive. Minor UI improvements could always be made, but nothing that significantly impacts our day-to-day operations. The team is always open to feedback and continuously works on improvements. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides us with a reliable cloud telephony infrastructure that enables our team at Novakid to handle high volumes of customer calls seamlessly across the MENA region. It solves critical communication needs including call routing, recording, analytics, and now AI-powered tools. The platform has helped us improve customer support efficiency, reduce downtime, and scale our operations without worrying about telephony infrastructure. **Official Response from Zeina Shoter:** > Thank you for taking the time to leave us a review Badr! We’re truly happy to hear your positive feedback, and we appreciate it 😊 ### 7. Enhanced Customer Engagement with UAE Numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Maqsam?** I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. **What do you dislike about Maqsam?** Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides us with UAE-based numbers, increasing call pickup rates and boosting customer relationships. Call transcripts help with swift issue resolution, call whispering improves intern training, and detailed reports enhance team performance evaluation. **Official Response from Zeina Shoter:** > Thank you for your detailed feedback Richa, we’re glad you’re benefiting from features like UAE numbers, call transcripts, and call whispering 🙏 We’re sorry to hear about the call quality issue. We’ve introduced updates to improve audio stability. If the issue continues, our support team is ready to assist you right away. ### 8. Reliable Business Calling Solution with Excellent Call Quality and Tracking Features **Rating:** 5.0/5.0 stars **Reviewed by:** Naveed A. | Manager Salese & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** What I like best about Maqsam is its reliability and call quality. We have been using it for the last 4 years and our experience has been very good throughout. The voice quality is clear with almost no interruptions, which is very important for our daily business communication. **What do you dislike about Maqsam?** Overall, our experience with Maqsam has been very positive. **What problems is Maqsam solving and how is that benefiting you?** Maqsam has helped us manage our business communication more efficiently by centralizing calls, call recordings, and missed call tracking in one system. Before using it, it was difficult to monitor team communication and ensure that no customer calls were missed. **Official Response from Zeina Shoter:** > Thank you for taking the time to review us Naveed, we appreciate the positive feedback. More enhancements are on the way! :) ### 9. Reliable and User-Friendly Customer Support Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Haytham S. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** I use Maqsam to support our customers via inbound and outbound calls. I find it user-friendly with a reliable interface, which is really important for me. I also appreciate their customer success team. The Campaigns Tool stands out for me as a particularly valuable feature. The initial setup of Maqsam was simple, which was a nice start to using the service. I have been using Maqsam for a year now, and it continues to work well for our team of 50+ employees. **What do you dislike about Maqsam?** I guess the most is that the AI studio should be a self service that allows me to configure the AI agent anytime **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for receiving calls on support channels and making outbound telesales campaigns. It utilizes an AI agent for customer inquiries, saving live agents' time for complex issues. **Official Response from Zeina Shoter:** > Thank you for the feedback Haytham! The AI Agent studio is launching very soon :) ### 10. Easy International Calling with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** omar j. | relationship manager **Reviewed Date:** May 10, 2026 **What do you like best about Maqsam?** I like the layout of Maqsam and how easy it is to use and understand. It's very easy to log in and get started. I also appreciate how it helps me call all of the accounts, making sure I can always reach them, including international calls. I actually just recommended Maqsam to a friend who needs a service like it. **What do you dislike about Maqsam?** I think they could add more features that would make the platform just way better. In terms of the dialer itself, or maybe the layout of how it actually looks when you understand post sentiments, the caller. I think it can be cleaner and can look nice. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to call all my accounts, ensuring I can always reach them and make international calls. **Official Response from Zeina Shoter:** > Thank you for the feedback Omar, your notes will be taken into consideration :) ### 11. Empowers Client Support with Sentiment Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Maqsam?** I like that Maqsam allows us to identify client sentiments, which helps us understand call quality. The ability to monitor, coach, and join live calls makes it easier to maintain a good customer experience. Getting onboard was straightforward as the credentials were conveniently provided via email. Additionally, it's great that Maqsam is available on mobile, allowing us to handle operations directly from our phones. **What do you dislike about Maqsam?** I think the dashboard could be better and more interactive. It would be nice if it were easier to understand and improved in terms of design. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for client support to connect with clients, manage IVR settings, access call reports, and identify client sentiments. It facilitates live call monitoring, coaching, and joining, enhancing our customer experience. **Official Response from Zeina Shoter:** > Thank you, Pavan, for taking the time to share your feedback! We’ve recently rolled out major enhancements to our dashboards, and we’d love for you to check them out. If there’s a feature you’d like to see, our support team is always happy to hear your suggestions and help make the experience even better. ### 12. Streamlined Call Center Operations with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Lina A. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Maqsam?** I use Maqsam for our call center department and really appreciate the clear and specific reports along with full details about each call. This makes KPI reports easy and clear. I am impressed by the accuracy, flexibility, and ease of use, as well as the prompt responsiveness of the technical support team. The reports and call details are particularly valuable to me because they help in evaluating and following up with the team. Switching to Maqsam from Avaya was influenced by the excellent support team and the features offered. The initial setup was very easy too. **What do you dislike about Maqsam?** Transfer calls out of Maqsam extensions. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides clear, specific reports and detailed call information, making KPI reporting easy and clear. It helps me evaluate and follow up with my team effectively. **Official Response from Zeina Shoter:** > Thank you Lina for taking the time to review Maqsam! We’re glad Maqsam’s reporting and ease of use are helping you manage your team effectively. We appreciate your note on call transfers and will continue working to improve that experience. ### 13. Easy to Use, Powerful Call Flows, and Impressively Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diyana D. | Digital Marketing & Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Maqsam?** I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. **What do you dislike about Maqsam?** I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for technical customer service in the MENA region. It's easy to use and has knowledgeable support that's quick to respond. The call flow customization and easy reporting make it valuable for creating smooth customer experiences and tracking KPIs. **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback Diyana! We appreciate it a lot. ### 14. Maqsam’s Intuitive Interface and Always-Available 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** Maqsam is incredibly user-friendly, which has made the onboarding process seamless for our global team of agents coming from many different countries. The interface is intuitive, and we truly value the fact that we can reach Maqsam support at any time; their 24/7 availability ensures our operations never skip a beat. **What do you dislike about Maqsam?** One challenge we face is that Maqsam does not perform consistently in regions with lower internet speeds, such as Iraq and Egypt. I wish the platform was better optimized for low-bandwidth environments.We also feel there is room for improvement regarding response times for technical issues linked to external providers; these often take a few days to resolve, which can impact our daily operations. **What problems is Maqsam solving and how is that benefiting you?** Maqsam serves as a centralized solution for our entire communication strategy. It solves the problem of fragmented workflows by consolidating all inbound and outbound calls into a single platform. This allows us to generate detailed tracking and reports easily, giving us better visibility into our agent performance and user interactions without needing multiple tools. **Official Response from Zeina Shoter:** > Thank you for your feedback! We're glad Maqsam has been easy for your global team to adopt and that our support team has been there when needed. We also appreciate your suggestions around low-bandwidth performance and external-provider response times, and we'll continue working to improve both. ### 15. User-Friendly and Supportive, But Pricing May Deter **Rating:** 4.0/5.0 stars **Reviewed by:** Omar D. | AI Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Maqsam?** I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. **What do you dislike about Maqsam?** The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for connecting my AI voice agent to a UAE number and for employees to reach out to customers as a call center. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. **Official Response from Zeina Shoter:** > Thank you for your feedback Omar, we’re glad you found Maqsam easy to use and the setup smooth. We understand your concern around the monthly commitment. Our pricing is designed to support reliability and scalability, but we appreciate that needs can vary. Your feedback is valuable as we continue to improve our plans. ### 16. Maqsam: Transformative for Inbound and Outbound Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Karim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Maqsam?** I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. **What do you dislike about Maqsam?** I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for handling both inbound and outbound calls efficiently, and it's accessible from mobile and web. It's improved our call quality and reporting, offering clear metrics and intuitive call management. These features help keep our support operations smooth and seamless. **Official Response from Zeina Shoter:** > Thank you, Karim! We really appreciate the positive feedback and look forward to continuing to support you. Please contact our support team at support@maqsam.com to solve the remaining issues you're facing. ### 17. Empowers Global Client Communication with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Fawzi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Maqsam?** I use Maqsam to communicate with clients around the world, and it has helped me reach and gather clients through calls. I like that I can use it anywhere from my mobile, making it convenient to stay connected. I am also able to track my employees' calls, which is valuable for my work. Setting up Maqsam was very easy, thanks to my account manager, Mariam Hassan, who was very professional and made the process much easier for me. Everything about Maqsam works well for me. **What do you dislike about Maqsam?** Nothing **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to communicate globally with clients through calls. It's accessible from my mobile, allowing me to manage work anywhere, and I can track my employees’ calls. **Official Response from Zeina Shoter:** > Thank you Fawzi for taking the time to review us! We are glad to hear all the positive feedback. ### 18. Efficient Call Management with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Amira Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Maqsam?** I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. **What do you dislike about Maqsam?** I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for calling the CST and summarizing the calls, improving call quality consistently. It's easy to manage calls, saving time and enabling the team to handle CST calls efficiently from one platform. **Official Response from Zeina Shoter:** > Thank you Amira for sharing your feedback, we appreciate it! ### 19. Easiest Platform for Cloud Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Hazar O. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Maqsam?** Ease of setup & use & fast support from ur team **What do you dislike about Maqsam?** Pricing is a bit high, maybe it should be cheaper **What problems is Maqsam solving and how is that benefiting you?** Cloud calls helping my sales team & customer success team to reach out to leads & customers quickly from Jordan **Official Response from Zeina Shoter:** > Thank you for the kind words! Glad Maqsam is helping your teams in Jordan reach leads and customers faster. We hear you on pricing, feel free to reach out to our support team to explore the best plan for your needs. ### 20. Continuously Improving and Adapting Fast to Market Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** It’s continuously improving and adapting to market needs, and it seems to be doing so faster than it did before. **What do you dislike about Maqsam?** At the moment, there are no issues to report. All previously raised concerns have been reviewed and improved. **What problems is Maqsam solving and how is that benefiting you?** It’s developing very well on the AI side. The system features and reporting are very convenient for the client, and they give us more control in our hands instead of having to reach out to support for everything. On top of that, it just keeps improving more and more. **Official Response from Zeina Shoter:** > Thank you for the kind words! Continuously improving is exactly what we aim for, glad it's showing. Exciting things ahead on the AI front, stay tuned! ### 21. Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call. **Rating:** 5.0/5.0 stars **Reviewed by:** mahmoud a. | Call Center Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Maqsam?** The app’s strongest feature is its ability to generate detailed, well-organized reports. **What do you dislike about Maqsam?** The main issue I didn’t like was that, in rare cases, there was interference. **What problems is Maqsam solving and how is that benefiting you?** The most important problem this application solved for me is being able to receive customer calls easily and flexibly, as well as initiate calls and add multiple phone numbers to the call center. **Official Response from Zeina Shoter:** > Thank you, Mahmoud, for your kind words and for taking the time to leave a review! We’re committed to continuously improving our platform. ### 22. Efficient VoIP with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Maqsam?** I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. **What do you dislike about Maqsam?** Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for receiving and handling multiple VoIP calls, automating outgoing calls to customers, and generating custom reports to fit our needs. **Official Response from Zeina Shoter:** > Thank you Ahmed for taking the time to share your feedback, we really appreciate it! Your note is also taken into consideration, thank you :) ### 23. Easily Connect with Clients Globally **Rating:** 4.5/5.0 stars **Reviewed by:** Erah E. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Maqsam?** I like that I can hear our clients' concerns, and I appreciate being able to contact them no matter where in the world they are. The initial setup was easy, which I find really convenient. **What do you dislike about Maqsam?** Sometimes it's hard to understand the sounds from the other caller. Please improve the voice sound of my callers. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to call clients across the world, discuss concerns, and hear client feedback, even with sound quality issues. **Official Response from Zeina Shoter:** > Thank you Erah! Glad we're keeping you connected globally. If the problem persists, feel free to reach out to support anytime. ### 24. Easy to Use with Access Across Many Countries **Rating:** 5.0/5.0 stars **Reviewed by:** Sarmad A. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** ease of use, easy access, so many countries! **What do you dislike about Maqsam?** Nothing at all, very good platform. Wish they covered even more countries! like Libya, Tunisia **What problems is Maqsam solving and how is that benefiting you?** access for wellbeing to people in remote corners of the world! **Official Response from Zeina Shoter:** > Thank you for the review Sarmad, your feedback is well noted :) ### 25. Fast and easy-to-use performance with supportive and cooperative sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Maqsam?** The speed of performance when creating an account, the ease of using the application for users, in addition to the significant and fruitful cooperation of the support and sales team. **What do you dislike about Maqsam?** There is almost nothing disappointing, on the contrary, I highly recommend it. **What problems is Maqsam solving and how is that benefiting you?** A switch solved a big problem by connecting all users present in the workplace and those not present in the workplace. **Official Response from Zeina Shoter:** > Thank you for taking the time to review us, we appreciate it! ### 26. Fast, Reliable Number Provisioning with User-Friendly Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Maqsam?** Maqsam has provided every number we’ve requested so far, in any country, and in a very short time. The system is user-friendly, and the reports are precise, detailed, and easy to rely on. **What do you dislike about Maqsam?** As for downsides, compared with other tools, the only issue I can point to is that the system sometimes goes down in the middle of my work. That said, support is responsive and works on resolving it. **What problems is Maqsam solving and how is that benefiting you?** We once asked for an even more detailed report, and maqsam actually added a daily reporting section with very specific information covering all the data. **Official Response from Zeina Shoter:** > Thank you for the kind words! Glad the numbers and reporting are working well for you. And appreciate your patience and continued trust in Maqsam! ### 27. Always Up to Date with a Very Supportive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Leen A. | Customer Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** They are always up to date, and the team are being very supportive **What do you dislike about Maqsam?** Nothing actually, but may be I would recommend to add chat option **What problems is Maqsam solving and how is that benefiting you?** Making calls and whatsapp **Official Response from Zeina Shoter:** > Thank you, Leen! Your feedback and recommendation are appreciated :) ### 28. Reliable Support, Smooth Setup for Call Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Hassan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Maqsam?** I appreciate the experience with Maqsam and the immediate support I receive, even outside of working hours. The setup was smooth, which made starting out very easy for my team of 10 in the company. I've been using Maqsam for 4 years. **What do you dislike about Maqsam?** I find it difficult to test for issues with Maqsam. They have to test the user experience through the platform from their side to understand the issue quickly instead of waiting for the client to provide more details. **What problems is Maqsam solving and how is that benefiting you?** Maqsam supports my call center team with daily activities and IVR adjustments, providing immediate support even outside working hours. **Official Response from Zeina Shoter:** > Thank you Hassan for taking the time to share your feedback! We appreciate it and your notes are taken into consideration. ### 29. User-Friendly IP Call Solution, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Fares T. | Strategy Advisor to the Minister and Deputy Prime Minister, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Maqsam?** I use Maqsam for calls over IP, and it nicely replaces normal phone calls on local lines. Their team is nice and helpful. The solution is user-friendly and the initial setup is easy once the legal documents are there. **What do you dislike about Maqsam?** Integration with Hubspot would be a nice plus. **What problems is Maqsam solving and how is that benefiting you?** Maqsam replaces normal phone calls on local lines. The solution is user-friendly. **Official Response from Zeina Shoter:** > Thank you Fares for taking the time to share your feedback! We’re happy to hear you’re finding value in the platform. Also, HubSpot integration has been available with Maqsam from day one, feel free to reach out to our support team, and they’ll be happy to walk you through it. ### 30. Exceptional Support and Swift Problem Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Nader Y. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Maqsam?** I like Maqsam because of their support and customer success teams, who handle our inquiries and problems professionally. The support team solves our technical issues immediately, making them a reliable link for us in Maqsam. Another thing I appreciate is how easy the initial setup was for our in-house call center team. **What do you dislike about Maqsam?** nothing **What problems is Maqsam solving and how is that benefiting you?** Maqsam efficiently resolves issues. Their support team fixes technical problems immediately, and the customer success team is a vital link, handling inquiries professionally. **Official Response from Zeina Shoter:** > Thank you Nader for taking the time to review Maqsam, we really appreciate it!! ### 31. Simple, Intuitive UI That’s Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Maqsam?** The UI as it's very simple to use with out needed to specify training **What do you dislike about Maqsam?** The CS team is good, but they need to be more expert in the tech issues **What problems is Maqsam solving and how is that benefiting you?** I was seeking integration, and the CS team supported me from A to Z **Official Response from Zeina Shoter:** > Thank you for the feedback! Great to hear the UI is working well for you. Noted on the technical support, we're always working to improve. Glad the integration was a success! ### 32. Maqsam review **Rating:** 4.5/5.0 stars **Reviewed by:** Narender P. | Pre-sales consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Maqsam?** Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports **What do you dislike about Maqsam?** Calls filters option sometimes navigation in calls filters I mess with. **What problems is Maqsam solving and how is that benefiting you?** Maqsam dialer support centre is excellent they resolved any error asap, also after zoho and Maqsam integration is benefit us to just click on the number to call, no need to select the country everytime when you work with worldwide clients **Official Response from Zeina Shoter:** > We're thrilled to hear that Maqsam has been beneficial for you in making calls around the world and integrating with the CRM. Thank you for taking the time to review us Narender! ### 33. Effortless Integration and Usability with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Maqsam?** I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The initial setup of Maqsam was very easy and straightforward. **What do you dislike about Maqsam?** spam detection **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for acquiring a local number and effortlessly making and logging calls with Zoho integration. It's easy to use and straightforward. **Official Response from Zeina Shoter:** > Thank you Ahmed for taking the time to share your feedback, we appreciate it! ### 34. Effortless Communication, Built for Real Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bahaa F. | Sr. Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcomplicating things. It feels built for real teams, not just for ticking technical boxes **What do you dislike about Maqsam?** some advanced features take time to discover and configure, especially if you’re not deeply technical **What problems is Maqsam solving and how is that benefiting you?** solves the problem of messy, unreliable business calling. It brings all calls, routing, recordings, and tracking into one system **Official Response from Zeina Shoter:** > Thank you Bahaa for taking the time to share your feedback, we appreciate it! ### 35. Easy to Use and Effortless to Get Started **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud Z. | operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Maqsam?** easy to use not so hard software i recommend it very good support , **What do you dislike about Maqsam?** to be honest they need to keep up with the competitors in the market , with the new features **What problems is Maqsam solving and how is that benefiting you?** they solve all issues **Official Response from Zeina Shoter:** > Thank you for taking the time to review us! ### 36. Does the Job Smoothly, No Issues So Far **Rating:** 4.5/5.0 stars **Reviewed by:** Ezz Eldin S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Maqsam?** Does the required Job without encountering issues **What do you dislike about Maqsam?** Nothing in Particular, all good for me, maybe the dialer can look better **What problems is Maqsam solving and how is that benefiting you?** VOIP calling prospects without the need to roam **Official Response from Zeina Shoter:** > Thank you Ezz Eldin for the review! We're glad Maqsam is getting the job done seamlessly. Noted on the dialer design, appreciate it. ### 37. Seamless Connections Made Easy with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant K. | Chief Marketing Officer **Reviewed Date:** December 02, 2025 **What do you like best about Maqsam?** I appreciate Maqsam for its integration capabilities and seamless connectivity, especially when it comes to automating outbound calls for sales representatives. The ability to integrate with other tools, like HubSpot, enhances the effectiveness of my workflows. I find that Maqsam makes it easy to establish smooth connections, which is vital for maintaining efficient communication channels. Additionally, the initial setup was quick, which added to the convenience and ease of adoption. Overall, these aspects make Maqsam a perfect fit for my needs, and I am inclined to highly recommend it to others, as evidenced by my perfect recommendation score. **What do you dislike about Maqsam?** i love it. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to automate outbound calls and benefit from seamless integration and connectivity, improving my sales operations. **Official Response from Zeina Shoter:** > Thanks a lot Prashant for your valuable feedback, we appreciate it! We're glad to be able to serve you. ### 38. Reliable Service with Truly Impressive Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchier N. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Maqsam?** Reliable, excellent service overall. Their customer support is genuinely impressive and makes the experience even better. **What do you dislike about Maqsam?** Sometimes, random issues come up, and it needs some work to address them. **What problems is Maqsam solving and how is that benefiting you?** It specifically provides an excellent calling platform. **Official Response from Zeina Shoter:** > Thank you for the kind words! Reliability and great support are what we strive for, glad it shows. We hear you on the occasional issues and are always working to make the experience smoother. ### 39. Success Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Wafa'a A. | Director of customers, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Maqsam?** I have been an early adopter of Maqsam, using it for over seven years, and have closely witnessed both the product’s evolution and the team’s growth. Maqsam stands out as a leading local provider that we take pride in. Their solutions have supported our success and expansion across multiple countries with minimal effort on our side. I sincerely wish them continued growth and lasting success. **What do you dislike about Maqsam?** Nothing in specific, sometimes we have issues but they solve it immediatly **What problems is Maqsam solving and how is that benefiting you?** Maqsam solved many problems: - Simplified the complexity & costly telecom setups. - Fragmented communication:Hard to track calls, record conversations, or route customers effectively - Lack of regional localization: Global providers often don’t offer strong Arabic support, local numbers, or regional compliance **Official Response from Zeina Shoter:** > Thank you for the kind words Wafa'a and for being part of the Maqsam journey for so many years. We truly value your trust and are proud to support your growth across multiple countries. Your continued partnership means a lot to us! ### 40. Customer communication improvements thanks to Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Mohannad . **Reviewed Date:** January 10, 2026 **What do you like best about Maqsam?** I love recording calls and detailed reports because they allow me to go back and review what was said in the call. I also appreciate that the initial setup of Maqsam was easy, smooth, and beautiful. Additionally, the ease of remote work and automatic distribution of calls to employees is a great feature, along with ensuring that no call is lost. **What do you dislike about Maqsam?** Sometimes the sound does not reach the client properly, but overall everything is working well. **What problems is Maqsam solving and how is that benefiting you?** Maqsam ensures that no call is lost, distributes calls automatically to employees, facilitates remote work, records calls, and provides detailed reports, allowing me to return to them and review what was said in the calls. **Official Response from Zeina Shoter:** > Thank you, Mohannad. We appreciate your positive feedback and are glad to be able to serve you! ### 41. Quick response but the disconnection is annoying. **Rating:** 5.0/5.0 stars **Reviewed by:** محمد والبي . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Maqsam?** I love the responsiveness of Maqsam and find it works well overall. Setting up Maqsam for the first time was very easy. **What do you dislike about Maqsam?** Sudden disconnection **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to help customers solve problems faster thanks to the quick response time. **Official Response from Zeina Shoter:** > Thank you for your review Mohammad, we appreciate it. If the issue persists, please reach out to our support team and they will help you sort it out. ### 42. Easy Communication Anywhere, All in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Maqsam?** I can communicate easily with him in one place, no matter where he is. **What do you dislike about Maqsam?** Sometimes, customers tell me that my voice isn’t very clear. **What problems is Maqsam solving and how is that benefiting you?** I can communicate with anyone, and the customer support team is really good. I contacted them before because I wasn’t able to open my Maqsam, and they resolved the issue. **Official Response from Zeina Shoter:** > Thanks for taking the time to share your feedback, we appreciate it! ### 43. Professional System Backed by a Highly Experienced Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Regional Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Maqsam?** Their system is professional, and their team is highly experienced. **What do you dislike about Maqsam?** Everything is great, especially in their latest updates. **What problems is Maqsam solving and how is that benefiting you?** It helps us reach our clients in the best professional ways. **Official Response from Zeina Shoter:** > Thank you, Ahmed, for taking the time to review Maqsam, we really appreciate it and are glad to hear about your experience. ### 44. Maqsam Makes Calling Easy with Clear Call History **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Maqsam?** The maqsam calling process is good and easily check call history **What do you dislike about Maqsam?** Currently not noted any dislike things about it **What problems is Maqsam solving and how is that benefiting you?** was facing call not connecting issue and its resolved **Official Response from Zeina Shoter:** > Thank you for the feedback! We appreciate it :) ### 45. Convenient and Simple to Use on Phone and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Maqsam?** Convenient, easy and simple to use on phone and PC **What do you dislike about Maqsam?** Some tech issues happen from time to time , **What problems is Maqsam solving and how is that benefiting you?** reaching out to my guests all over the world and it is essential for my business **Official Response from Zeina Shoter:** > Thank you for your review, we appreciate it! ### 46. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulaziz A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Maqsam?** What I like best about Maqsam is the system’s speed and stability — calls connect quickly with minimal downtime, which is essential for our operations. The platform is also user-friendly and was very easy to implement, which made the transition smooth for our team. We use Maqsam daily as a core part of our customer service workflow, and the ease of use helps keep things efficient. Their customer support is excellent, and I especially want to highlight our account manager, Hadeel. She's incredibly supportive, always proactive, and genuinely cares about our success with the system. Her responsiveness and professionalism have made a big difference in our experience. **What do you dislike about Maqsam?** While Maqsam works well overall, there are a few areas that could be improved. Sometimes the reporting section feels a bit limited in terms of filtering options and customization. It would also be helpful to have more advanced analytics or visual dashboards to better track trends over time. Lastly, occasional delays in syncing data with integrated platforms can happen, though they’re usually resolved quickly by support. **What problems is Maqsam solving and how is that benefiting you?** Many of the most important of which are call recording Maqsam has helped us streamline our outbound call operations by providing a stable and efficient platform for our team. We rely heavily on outbound calls for follow-ups, customer verification, and issue resolution, and Maqsam ensures these calls are made quickly and clearly. The call recording feature is especially useful for quality monitoring and training purposes, and the reporting tools help us track performance and productivity across the team. This has improved our response time, enhanced accountability, and made it easier to maintain high service standards. ### 47. Easy Call Recording & Transcription, but Buggy App and Poor Call Quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Maqsam?** Its easy to use, records the calls and even gives transcription. **What do you dislike about Maqsam?** Quality of the call is terrible and thee App is buggy **What problems is Maqsam solving and how is that benefiting you?** Its our main communication tool to our clients **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback and for highlighting the ease of use, call recording, and transcription features, we’re glad those have been valuable for your team. We’re sorry to hear about your experience with call quality and the app performance. Providing reliable call quality and a smooth user experience is extremely important to us, and your feedback helps us identify areas where we need to improve. Our team is continuously working on enhancements to address performance and stability. ### 48. Outstanding User Experience and Exceptional Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** omar m. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Maqsam?** It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel Jamal. **What do you dislike about Maqsam?** If the internet is not perfect, it affects call quality **What problems is Maqsam solving and how is that benefiting you?** Managing telesales and customer support from our business with a sales agent in different countries with ease. **Official Response from Zeina Shoter:** > Thank you Omar for taking the time to share your feedback, we look forward to continuing to support you. Appreciated! ### 49. Simple, User-Friendly, and Refreshingly Hassle-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** Simplicity and user friendly no complexity **What do you dislike about Maqsam?** I don't have at moment, but maybe auto dialer can be enhanced **What problems is Maqsam solving and how is that benefiting you?** Reaching to customers **Official Response from Zeina Shoter:** > Thank you for the feedback! Glad simplicity is shining through. Noted on the auto dialer, great feedback for our product team. ### 50. Effortless International Calling with Crystal Clear Sound **Rating:** 5.0/5.0 stars **Reviewed by:** mhamad a. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Maqsam?** Easy to use, clear sound, and international calling **What do you dislike about Maqsam?** The ringtone cannot be changed and the phone cannot be put on silent mode. **What problems is Maqsam solving and how is that benefiting you?** Customers who cannot write can be contacted **Official Response from Zeina Shoter:** > Thank you Mhamad for taking the time to share your feedback, we appreciate it! We're glad to be able to serve you. ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+01%3A56%3A07+-0500&secure%5Bsession_id%5D=d0e6775f-735b-408b-a446-2fa0125228c9&secure%5Btoken%5D=047a3b64943b982ef1096f835098f1421a99f855bef323d0000733ff1a7e5247&format=llm_user) ## Maqsam Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Maqsam Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,568 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews)