Maqsam Reviews & Product Details

I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. Review collected by and hosted on G2.com.

I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. Review collected by and hosted on G2.com.

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. Review collected by and hosted on G2.com.

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. Review collected by and hosted on G2.com.

I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. Review collected by and hosted on G2.com.

I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. Review collected by and hosted on G2.com.

I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. Review collected by and hosted on G2.com.

Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. Review collected by and hosted on G2.com.

I appreciate the experience with Maqsam and the immediate support I receive, even outside of working hours. The setup was smooth, which made starting out very easy for my team of 10 in the company. I've been using Maqsam for 4 years. Review collected by and hosted on G2.com.

I find it difficult to test for issues with Maqsam. They have to test the user experience through the platform from their side to understand the issue quickly instead of waiting for the client to provide more details. Review collected by and hosted on G2.com.

The app’s strongest feature is its ability to generate detailed, well-organized reports. Review collected by and hosted on G2.com.

The main issue I didn’t like was that, in rare cases, there was interference. Review collected by and hosted on G2.com.

Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports Review collected by and hosted on G2.com.

Calls filters option sometimes navigation in calls filters I mess with. Review collected by and hosted on G2.com.

I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The initial setup of Maqsam was very easy and straightforward. Review collected by and hosted on G2.com.

spam detection Review collected by and hosted on G2.com.

how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcomplicating things. It feels built for real teams, not just for ticking technical boxes Review collected by and hosted on G2.com.

some advanced features take time to discover and configure, especially if you’re not deeply technical Review collected by and hosted on G2.com.

I appreciate Maqsam for its integration capabilities and seamless connectivity, especially when it comes to automating outbound calls for sales representatives. The ability to integrate with other tools, like HubSpot, enhances the effectiveness of my workflows. I find that Maqsam makes it easy to establish smooth connections, which is vital for maintaining efficient communication channels. Additionally, the initial setup was quick, which added to the convenience and ease of adoption. Overall, these aspects make Maqsam a perfect fit for my needs, and I am inclined to highly recommend it to others, as evidenced by my perfect recommendation score. Review collected by and hosted on G2.com.

i love it. Review collected by and hosted on G2.com.