# Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 67 ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons **What users like:** - Users find Maqsam to be **easy to use** , appreciating its intuitive calling process and seamless integration capabilities. (14 reviews) - Users appreciate the **intuitive calling features** of Maqsam, enhancing convenience for both mobile and web applications. (8 reviews) - Users love the **convenient inbound and outbound calling** features of Maqsam, enhancing support team efficiency and accessibility. (7 reviews) - Users value the **excellent customer support** from Maqsam, praising responsiveness and proactivity, especially from account manager Hadeel. (7 reviews) - Users appreciate the **user-friendly interface** of Maqsam, ensuring smooth operations and efficient customer service daily. (7 reviews) - Easy Integrations (5 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (4 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (4 reviews) **What users dislike:** - Users experience **call quality issues** and app bugs, leading to a frustrating and unstable communication experience. (6 reviews) - Users experience **call quality issues** with Maqsam, leading to instability and unclear voice during calls. (5 reviews) - Users experience **poor call quality** with Maqsam, citing frequent cuts and unclear voice during calls. (4 reviews) - Users report **voice quality issues** with Maqsam, citing instability and frequent cuts during calls affecting their experience. (4 reviews) - Users often face **audio issues** with Maqsam, experiencing glitches and voice repetition during calls. (2 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Connection Issues (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) ## Maqsam Reviews ### 1. Outstanding Reliability and Responsive Support from Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Badr K. | Middle East Region Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Maqsam?** Maqsam offers an excellent, stable, and high-quality telephony solution. We have been using it at Novakid for over 5 years now, and the reliability has been outstanding. The support team is incredibly responsive and fast — any issues are resolved quickly. What stands out the most is the continuous improvement over the years, including the adoption of AI tools that have genuinely enhanced our operations. Maqsam is undoubtedly the best telephony provider in the MENA region. **What do you dislike about Maqsam?** Honestly, there is very little to dislike about Maqsam. After over 5 years as a client, the experience has been overwhelmingly positive. Minor UI improvements could always be made, but nothing that significantly impacts our day-to-day operations. The team is always open to feedback and continuously works on improvements. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides us with a reliable cloud telephony infrastructure that enables our team at Novakid to handle high volumes of customer calls seamlessly across the MENA region. It solves critical communication needs including call routing, recording, analytics, and now AI-powered tools. The platform has helped us improve customer support efficiency, reduce downtime, and scale our operations without worrying about telephony infrastructure. ### 2. Enhanced Customer Engagement with UAE Numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Maqsam?** I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. **What do you dislike about Maqsam?** Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides us with UAE-based numbers, increasing call pickup rates and boosting customer relationships. Call transcripts help with swift issue resolution, call whispering improves intern training, and detailed reports enhance team performance evaluation. **Official Response from Zeina Shoter:** > Thank you for your detailed feedback Richa, we’re glad you’re benefiting from features like UAE numbers, call transcripts, and call whispering 🙏 We’re sorry to hear about the call quality issue. We’ve introduced updates to improve audio stability. If the issue continues, our support team is ready to assist you right away. ### 3. Empowers Client Support with Sentiment Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Maqsam?** I like that Maqsam allows us to identify client sentiments, which helps us understand call quality. The ability to monitor, coach, and join live calls makes it easier to maintain a good customer experience. Getting onboard was straightforward as the credentials were conveniently provided via email. Additionally, it's great that Maqsam is available on mobile, allowing us to handle operations directly from our phones. **What do you dislike about Maqsam?** I think the dashboard could be better and more interactive. It would be nice if it were easier to understand and improved in terms of design. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for client support to connect with clients, manage IVR settings, access call reports, and identify client sentiments. It facilitates live call monitoring, coaching, and joining, enhancing our customer experience. **Official Response from Zeina Shoter:** > Thank you, Pavan, for taking the time to share your feedback! We’ve recently rolled out major enhancements to our dashboards, and we’d love for you to check them out. If there’s a feature you’d like to see, our support team is always happy to hear your suggestions and help make the experience even better. ### 4. Streamlined Call Center Operations with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Lina A. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Maqsam?** I use Maqsam for our call center department and really appreciate the clear and specific reports along with full details about each call. This makes KPI reports easy and clear. I am impressed by the accuracy, flexibility, and ease of use, as well as the prompt responsiveness of the technical support team. The reports and call details are particularly valuable to me because they help in evaluating and following up with the team. Switching to Maqsam from Avaya was influenced by the excellent support team and the features offered. The initial setup was very easy too. **What do you dislike about Maqsam?** Transfer calls out of Maqsam extensions. **What problems is Maqsam solving and how is that benefiting you?** Maqsam provides clear, specific reports and detailed call information, making KPI reporting easy and clear. It helps me evaluate and follow up with my team effectively. **Official Response from Zeina Shoter:** > Thank you Lina for taking the time to review Maqsam! We’re glad Maqsam’s reporting and ease of use are helping you manage your team effectively. We appreciate your note on call transfers and will continue working to improve that experience. ### 5. Easy to Use, Powerful Call Flows, and Impressively Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diyana D. | Digital Marketing & Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Maqsam?** I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. **What do you dislike about Maqsam?** I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for technical customer service in the MENA region. It's easy to use and has knowledgeable support that's quick to respond. The call flow customization and easy reporting make it valuable for creating smooth customer experiences and tracking KPIs. **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback Diyana! We appreciate it a lot. ### 6. User-Friendly and Supportive, But Pricing May Deter **Rating:** 4.0/5.0 stars **Reviewed by:** Omar D. | AI Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Maqsam?** I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. **What do you dislike about Maqsam?** The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for connecting my AI voice agent to a UAE number and for employees to reach out to customers as a call center. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. **Official Response from Zeina Shoter:** > Thank you for your feedback Omar, we’re glad you found Maqsam easy to use and the setup smooth. We understand your concern around the monthly commitment. Our pricing is designed to support reliability and scalability, but we appreciate that needs can vary. Your feedback is valuable as we continue to improve our plans. ### 7. Maqsam: Transformative for Inbound and Outbound Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Karim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Maqsam?** I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. **What do you dislike about Maqsam?** I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for handling both inbound and outbound calls efficiently, and it's accessible from mobile and web. It's improved our call quality and reporting, offering clear metrics and intuitive call management. These features help keep our support operations smooth and seamless. **Official Response from Zeina Shoter:** > Thank you, Karim! We really appreciate the positive feedback and look forward to continuing to support you. Please contact our support team at support@maqsam.com to solve the remaining issues you're facing. ### 8. Empowers Global Client Communication with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Fawzi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Maqsam?** I use Maqsam to communicate with clients around the world, and it has helped me reach and gather clients through calls. I like that I can use it anywhere from my mobile, making it convenient to stay connected. I am also able to track my employees' calls, which is valuable for my work. Setting up Maqsam was very easy, thanks to my account manager, Mariam Hassan, who was very professional and made the process much easier for me. Everything about Maqsam works well for me. **What do you dislike about Maqsam?** Nothing **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to communicate globally with clients through calls. It's accessible from my mobile, allowing me to manage work anywhere, and I can track my employees’ calls. **Official Response from Zeina Shoter:** > Thank you Fawzi for taking the time to review us! We are glad to hear all the positive feedback. ### 9. Efficient Call Management with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Amira Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Maqsam?** I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. **What do you dislike about Maqsam?** I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for calling the CST and summarizing the calls, improving call quality consistently. It's easy to manage calls, saving time and enabling the team to handle CST calls efficiently from one platform. **Official Response from Zeina Shoter:** > Thank you Amira for sharing your feedback, we appreciate it! ### 10. Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call. **Rating:** 5.0/5.0 stars **Reviewed by:** mahmoud a. | Call Center Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Maqsam?** The app’s strongest feature is its ability to generate detailed, well-organized reports. **What do you dislike about Maqsam?** The main issue I didn’t like was that, in rare cases, there was interference. **What problems is Maqsam solving and how is that benefiting you?** The most important problem this application solved for me is being able to receive customer calls easily and flexibly, as well as initiate calls and add multiple phone numbers to the call center. **Official Response from Zeina Shoter:** > Thank you, Mahmoud, for your kind words and for taking the time to leave a review! We’re committed to continuously improving our platform. ### 11. Efficient VoIP with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Maqsam?** I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. **What do you dislike about Maqsam?** Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for receiving and handling multiple VoIP calls, automating outgoing calls to customers, and generating custom reports to fit our needs. **Official Response from Zeina Shoter:** > Thank you Ahmed for taking the time to share your feedback, we really appreciate it! Your note is also taken into consideration, thank you :) ### 12. Reliable Support, Smooth Setup for Call Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Hassan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Maqsam?** I appreciate the experience with Maqsam and the immediate support I receive, even outside of working hours. The setup was smooth, which made starting out very easy for my team of 10 in the company. I've been using Maqsam for 4 years. **What do you dislike about Maqsam?** I find it difficult to test for issues with Maqsam. They have to test the user experience through the platform from their side to understand the issue quickly instead of waiting for the client to provide more details. **What problems is Maqsam solving and how is that benefiting you?** Maqsam supports my call center team with daily activities and IVR adjustments, providing immediate support even outside working hours. **Official Response from Zeina Shoter:** > Thank you Hassan for taking the time to share your feedback! We appreciate it and your notes are taken into consideration. ### 13. Exceptional Support and Swift Problem Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Nader Y. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Maqsam?** I like Maqsam because of their support and customer success teams, who handle our inquiries and problems professionally. The support team solves our technical issues immediately, making them a reliable link for us in Maqsam. Another thing I appreciate is how easy the initial setup was for our in-house call center team. **What do you dislike about Maqsam?** nothing **What problems is Maqsam solving and how is that benefiting you?** Maqsam efficiently resolves issues. Their support team fixes technical problems immediately, and the customer success team is a vital link, handling inquiries professionally. **Official Response from Zeina Shoter:** > Thank you Nader for taking the time to review Maqsam, we really appreciate it!! ### 14. Maqsam review **Rating:** 4.5/5.0 stars **Reviewed by:** Narender P. | Pre-sales consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Maqsam?** Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports **What do you dislike about Maqsam?** Calls filters option sometimes navigation in calls filters I mess with. **What problems is Maqsam solving and how is that benefiting you?** Maqsam dialer support centre is excellent they resolved any error asap, also after zoho and Maqsam integration is benefit us to just click on the number to call, no need to select the country everytime when you work with worldwide clients **Official Response from Zeina Shoter:** > We're thrilled to hear that Maqsam has been beneficial for you in making calls around the world and integrating with the CRM. Thank you for taking the time to review us Narender! ### 15. Effortless Integration and Usability with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Maqsam?** I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The initial setup of Maqsam was very easy and straightforward. **What do you dislike about Maqsam?** spam detection **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for acquiring a local number and effortlessly making and logging calls with Zoho integration. It's easy to use and straightforward. **Official Response from Zeina Shoter:** > Thank you Ahmed for taking the time to share your feedback, we appreciate it! ### 16. Effortless Communication, Built for Real Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bahaa F. | Sr. Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcomplicating things. It feels built for real teams, not just for ticking technical boxes **What do you dislike about Maqsam?** some advanced features take time to discover and configure, especially if you’re not deeply technical **What problems is Maqsam solving and how is that benefiting you?** solves the problem of messy, unreliable business calling. It brings all calls, routing, recordings, and tracking into one system **Official Response from Zeina Shoter:** > Thank you Bahaa for taking the time to share your feedback, we appreciate it! ### 17. Seamless Connections Made Easy with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant K. | Chief Marketing Officer **Reviewed Date:** December 02, 2025 **What do you like best about Maqsam?** I appreciate Maqsam for its integration capabilities and seamless connectivity, especially when it comes to automating outbound calls for sales representatives. The ability to integrate with other tools, like HubSpot, enhances the effectiveness of my workflows. I find that Maqsam makes it easy to establish smooth connections, which is vital for maintaining efficient communication channels. Additionally, the initial setup was quick, which added to the convenience and ease of adoption. Overall, these aspects make Maqsam a perfect fit for my needs, and I am inclined to highly recommend it to others, as evidenced by my perfect recommendation score. **What do you dislike about Maqsam?** i love it. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to automate outbound calls and benefit from seamless integration and connectivity, improving my sales operations. **Official Response from Zeina Shoter:** > Thanks a lot Prashant for your valuable feedback, we appreciate it! We're glad to be able to serve you. ### 18. Success Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Wafa'a A. | Director of customers, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Maqsam?** I have been an early adopter of Maqsam, using it for over seven years, and have closely witnessed both the product’s evolution and the team’s growth. Maqsam stands out as a leading local provider that we take pride in. Their solutions have supported our success and expansion across multiple countries with minimal effort on our side. I sincerely wish them continued growth and lasting success. **What do you dislike about Maqsam?** Nothing in specific, sometimes we have issues but they solve it immediatly **What problems is Maqsam solving and how is that benefiting you?** Maqsam solved many problems: - Simplified the complexity & costly telecom setups. - Fragmented communication:Hard to track calls, record conversations, or route customers effectively - Lack of regional localization: Global providers often don’t offer strong Arabic support, local numbers, or regional compliance **Official Response from Zeina Shoter:** > Thank you for the kind words Wafa'a and for being part of the Maqsam journey for so many years. We truly value your trust and are proud to support your growth across multiple countries. Your continued partnership means a lot to us! ### 19. Customer communication improvements thanks to Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Mohannad . **Reviewed Date:** January 10, 2026 **What do you like best about Maqsam?** I love recording calls and detailed reports because they allow me to go back and review what was said in the call. I also appreciate that the initial setup of Maqsam was easy, smooth, and beautiful. Additionally, the ease of remote work and automatic distribution of calls to employees is a great feature, along with ensuring that no call is lost. **What do you dislike about Maqsam?** Sometimes the sound does not reach the client properly, but overall everything is working well. **What problems is Maqsam solving and how is that benefiting you?** Maqsam ensures that no call is lost, distributes calls automatically to employees, facilitates remote work, records calls, and provides detailed reports, allowing me to return to them and review what was said in the calls. **Official Response from Zeina Shoter:** > Thank you, Mohannad. We appreciate your positive feedback and are glad to be able to serve you! ### 20. Review **Rating:** 5.0/5.0 stars **Reviewed by:** محمد والبي . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 ### 21. Easy Communication Anywhere, All in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Maqsam?** I can communicate easily with him in one place, no matter where he is. **What do you dislike about Maqsam?** Sometimes, customers tell me that my voice isn’t very clear. **What problems is Maqsam solving and how is that benefiting you?** I can communicate with anyone, and the customer support team is really good. I contacted them before because I wasn’t able to open my Maqsam, and they resolved the issue. **Official Response from Zeina Shoter:** > Thanks for taking the time to share your feedback, we appreciate it! ### 22. Professional System Backed by a Highly Experienced Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Regional Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Maqsam?** Their system is professional, and their team is highly experienced. **What do you dislike about Maqsam?** Everything is great, especially in their latest updates. **What problems is Maqsam solving and how is that benefiting you?** It helps us reach our clients in the best professional ways. **Official Response from Zeina Shoter:** > Thank you, Ahmed, for taking the time to review Maqsam, we really appreciate it and are glad to hear about your experience. ### 23. Convenient and Simple to Use on Phone and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Maqsam?** Convenient, easy and simple to use on phone and PC **What do you dislike about Maqsam?** Some tech issues happen from time to time , **What problems is Maqsam solving and how is that benefiting you?** reaching out to my guests all over the world and it is essential for my business ### 24. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulaziz A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Maqsam?** What I like best about Maqsam is the system’s speed and stability — calls connect quickly with minimal downtime, which is essential for our operations. The platform is also user-friendly and was very easy to implement, which made the transition smooth for our team. We use Maqsam daily as a core part of our customer service workflow, and the ease of use helps keep things efficient. Their customer support is excellent, and I especially want to highlight our account manager, Hadeel. She's incredibly supportive, always proactive, and genuinely cares about our success with the system. Her responsiveness and professionalism have made a big difference in our experience. **What do you dislike about Maqsam?** While Maqsam works well overall, there are a few areas that could be improved. Sometimes the reporting section feels a bit limited in terms of filtering options and customization. It would also be helpful to have more advanced analytics or visual dashboards to better track trends over time. Lastly, occasional delays in syncing data with integrated platforms can happen, though they’re usually resolved quickly by support. **What problems is Maqsam solving and how is that benefiting you?** Many of the most important of which are call recording Maqsam has helped us streamline our outbound call operations by providing a stable and efficient platform for our team. We rely heavily on outbound calls for follow-ups, customer verification, and issue resolution, and Maqsam ensures these calls are made quickly and clearly. The call recording feature is especially useful for quality monitoring and training purposes, and the reporting tools help us track performance and productivity across the team. This has improved our response time, enhanced accountability, and made it easier to maintain high service standards. ### 25. Easy Call Recording & Transcription, but Buggy App and Poor Call Quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Maqsam?** Its easy to use, records the calls and even gives transcription. **What do you dislike about Maqsam?** Quality of the call is terrible and thee App is buggy **What problems is Maqsam solving and how is that benefiting you?** Its our main communication tool to our clients **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback and for highlighting the ease of use, call recording, and transcription features, we’re glad those have been valuable for your team. We’re sorry to hear about your experience with call quality and the app performance. Providing reliable call quality and a smooth user experience is extremely important to us, and your feedback helps us identify areas where we need to improve. Our team is continuously working on enhancements to address performance and stability. ### 26. Outstanding User Experience and Exceptional Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** omar m. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Maqsam?** It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel Jamal. **What do you dislike about Maqsam?** If the internet is not perfect, it affects call quality **What problems is Maqsam solving and how is that benefiting you?** Managing telesales and customer support from our business with a sales agent in different countries with ease. **Official Response from Zeina Shoter:** > Thank you Omar for taking the time to share your feedback, we look forward to continuing to support you. Appreciated! ### 27. Effortless International Calling with Crystal Clear Sound **Rating:** 5.0/5.0 stars **Reviewed by:** mhamad a. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Maqsam?** Easy to use, clear sound, and international calling **What do you dislike about Maqsam?** The ringtone cannot be changed and the phone cannot be put on silent mode. **What problems is Maqsam solving and how is that benefiting you?** Customers who cannot write can be contacted **Official Response from Zeina Shoter:** > Thank you Mhamad for taking the time to share your feedback, we appreciate it! We're glad to be able to serve you. ### 28. Absolutely Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yasir A. | supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** Great experience and variety of features **What do you dislike about Maqsam?** Nothing actually, why!! because they always adhere to customer needs **What problems is Maqsam solving and how is that benefiting you?** Calls transcription, calls tagging and AI agent **Official Response from Zeina Shoter:** > Thank you Yasir for your great feedback, we appreciate it! ### 29. You can say, "It was a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | Account Management Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Maqsam?** What I like about Maqsam is its user-friendly interface and powerful features for managing communications, especially its call center capabilities. I also appreciate its scalability and integration options, allowing businesses to adapt and communicate effectively with customers. In addition, the technical support and account manager, especially Ms. Hadeel, do an excellent job in communication and are always prompt in addressing our needs. **What do you dislike about Maqsam?** Sometimes some calls disconnect, but overall the technical support is great and resolves the issue quickly. **What problems is Maqsam solving and how is that benefiting you?** A switchboard helps us a lot in communicating with customers from different parts of different countries, crossing borders with a simple value, and gives us clear reports. **Official Response from Zeina Shoter:** > Thank you for your positive feedback! We're delighted that you appreciate Maqsam's user-friendly interface, call center capabilities, and scalability. We're sorry to hear about the occasional call disconnections, but we're glad our technical support team has been able to resolve the issues quickly. It's great to hear how Maqsam's switchboard and clear reports are benefiting your business. ### 30. Accessible, Easy-to-Use App with Handy Excel Transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Maqsam?** It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation. **What do you dislike about Maqsam?** Sometimes it glitches, and I hear the person I am calling repeating the same sentence. **What problems is Maqsam solving and how is that benefiting you?** International calls with lower cost and faster response **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback, we appreciate it! ### 31. Product Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Amer R. | Product Ops Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Maqsam?** Maqsam's platform is very user friendly and easy to use; however, the support team is always ready to help. Their availability and promptness to always support whenever needed ensures issues are addressed quickly and smoothly. **What do you dislike about Maqsam?** In very few occasions, we have experienced instability with calls. **What problems is Maqsam solving and how is that benefiting you?** One problem Maqsam benefits us with is the AI Call Analysis feature. This feature saves us a lot of time when we want to analyze certain calls and derive insights. They even provide a summary and sentiment analysis for each call which helps us easily identify the calls we want to further understand or analyze. **Official Response from Zeina Shoter:** > We're glad to hear that you find our platform user-friendly and our support team helpful. We've resolved the call quality issues. If you're still experiencing problems, please contact our support team. Thank you for the review Amer. ### 32. Wooow .. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Sameh S. | CRM Manager, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Maqsam?** This software is a friendly and easily uses. The Great supportive from Ms. Hadeel, realy she is a great ambassador for Magsam. Looking forward to join Maqsam with our new sister company. **What do you dislike about Maqsam?** Honestly I don't find something should be concern **What problems is Maqsam solving and how is that benefiting you?** Data analysis for customer behaviors **Official Response from Zeina Shoter:** > Thank you for your kind words! We are glad to hear that Maqsam has been helpful in analyzing customer behaviors. We are committed to providing excellent support and user-friendly software for your business needs. ### 33. The best call centre service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Maqsam?** I like the system I use as it’s very user-friendly, their support team is very helpful and our account Manager Hadeel makes everything much easier. **What do you dislike about Maqsam?** Some features need more enhancement and automation such as the Whatsapp API. **What problems is Maqsam solving and how is that benefiting you?** Reaching a high number of our customers in a fast way by using the Campaign API which helps us automate calls to many customers at the same time which reduces a lot of effort for our agents. **Official Response from Zeina Shoter:** > We're happy to hear that our Campaign API has helped you reach a high number of customers in a fast and efficient way. We appreciate your feedback on the need for enhancement and automation, we do have a WhatsApp API now :) ### 34. My Experience With Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa M. | Revops, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Maqsam?** Responsive Support: Maqsam's support team is responsive and works diligently to resolve any issues, ensuring a positive user experience. **What do you dislike about Maqsam?** 1- Occasional Call Disconnections: In areas with weak internet connections, we have experienced occasional call disconnections, impacting the continuity of communication. 2- Customized report: Requiring additional support from the team. **What problems is Maqsam solving and how is that benefiting you?** Enhancing our workflow by allowing Maqsam to effortlessly synchronize with HubSpot ### 35. It is a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Suhaib A. | Head of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Maqsam?** Easy solution, best customer service, they have a great account manager, actually our account manager is one of the best (hadeel) **What do you dislike about Maqsam?** They should enhance the filter in the search **What problems is Maqsam solving and how is that benefiting you?** Reaching clients worldwide **Official Response from Zeina Shoter:** > Thank you for your positive feedback Suhaib! We're glad to hear that our customer service and account manager, Hadeel, have made a positive impact on your experience with Maqsam. ### 36. Solution for documenting communications **Rating:** 4.5/5.0 stars **Reviewed by:** Saleh A. | الرياض, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Maqsam?** What I like the most is the quick response. I like the support team. Ease of handling and execution. Reliable. **What do you dislike about Maqsam?** Stop the service Connection issues (requires high tone) WhatsApp services specified for each agent **What problems is Maqsam solving and how is that benefiting you?** Communicate with clients and document communications **Official Response from Zeina Shoter:** > Thank you for taking the time to leave your feedback Saleh! We're glad to hear that you appreciate our quick response and support team. We strive to provide reliable and efficient service. We enhanced our WhatsApp features and integration lately, and the call connectivity. If the problem persists please contact our support team and they'll help you solve it. ### 37. Exceptional Customer Service and Perfect Cloud Contact Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Maqsam?** I like the exceptional customer service provided by Maqsam, especially the responsiveness of their team. Their Merchant Success Architect, Hadeel Jamal, and Senior Business Advisor, Basel Bishawi, are outstanding in addressing any concerns or questions. The company's dedication easy to navigate dashboard, resolving issues and their commitment to quality of services are also highly commendable. **What do you dislike about Maqsam?** One aspect that could be improved about Maqsam is the limitation on outbound user adjustments that must be handled from their end. While this is a minor limitation, it would be more convenient for users to have greater control over these adjustments. However, this limitation doesn't significantly diminish the overall quality of the platform. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is primarily solving the need for an efficient and reliable cloud contact center platform. This benefits me and my organization by providing a seamless and highly responsive communication solution to all our customers no matter where they are residing with local number. The exceptional customer service ensures that any issues or questions are promptly addressed, allowing us to maintain a high level of service to our customers. The company's dedication to problem-solving and the quality of their voice services ensure that we can maintain effective communication with our clients, ultimately improving our overall business operations and customer satisfaction. ### 38. Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mahmoud A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Maqsam?** - they offered around 60 Free minutes (i don't precisely remember how many minutes) to try their service before we make a paymnet - Easy setup and ready to use in no time - Minimum Legal headache to attain phone numbers, unlike other platforms - effecient call recording - customer service agents are helpful - minimum down payment required because they use a "Pay as you go" policy **What do you dislike about Maqsam?** - "Pay as you go" is great but billing tab inside the dashboard is confusing, it could be simpler - can't use a phone number without country code when searching for calls (you have to add the country code to find the call) - doesn't integrate with our CRM. We can use Maqsam as a separate solution but we can't make calls directly from inside our CRM. it needs a global way to integrate with unsupported CRMs - doesn't offer "minute packages" for a lower price per minute for Businesses that make a lot of calls **What problems is Maqsam solving and how is that benefiting you?** Minimum Legal headache to attain phone numbers, unlike other platforms ### 39. Great Team with Awesome Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaib S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Maqsam?** Customer Support has very fast responses and Great patience, on the other hand the platform contains many great featurse with really ease of use with contenuis usage, also it has many options to integrate with other tools and apps. **What do you dislike about Maqsam?** Only one thing that I hope Maqsam's team help us with it, which is givving the admins the ability to control the account's featuers as like controling the IVR. **What problems is Maqsam solving and how is that benefiting you?** Maqsam made everything Cloud. **Official Response from Zeina Shoter:** > We're thrilled to hear that you're enjoying our fast customer support, as well as the ease of use and integration options of our platform. We appreciate your feedback about the ability to control account features. We have launched the IVR builder, it's gives you the full access to create, edit, and implement :) ### 40. My Experience with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Rawan A. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Maqsam?** Maqsam System came from great team. The develop easy and friendly interface, and they work to improve and create more features to support all business needs. They listen from their clints and assist them to achieve their requirements. **What do you dislike about Maqsam?** I prefer to export the all data in the system by our end any time because that will make easy to prepare reports. And I believe this feature will be there soon. **What problems is Maqsam solving and how is that benefiting you?** Quality issue: we faced issue with determine the type of calls without listening calls. Maqsam create a feature that can be filter calls based in our requirements and give a discretion of the call. That make easy to us in rating the call ### 41. Maqsam increase our productivity team and make it easier to manage and improve the team callas **Rating:** 4.0/5.0 stars **Reviewed by:** abdullah A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Maqsam?** - customer service team and quick of responses - platform features improvement - release new products that help us **What do you dislike about Maqsam?** - price little high - WhatsApp link is not that good in effecisny as their could call system , we are waiting to improve this area of platform **What problems is Maqsam solving and how is that benefiting you?** It helps us to improve our team calls with customers, and maximize team members remotely, also it helps our product development team to study what clients needs and behaviors ### 42. Efficient and User-Friendly Communication Solution with Exceptional Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Yousra F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Maqsam?** The software was incredibly user-friendly and intuitive, significantly improving our calls' efficiency and quality. The features provided by Maqsam were exceptional, and the call quality was crystal clear. I was particularly impressed with the ease of use and the smooth integration with other tools we were using. Overall, I had an excellent experience with Maqsam, and I would highly recommend it to anyone looking for reliable and efficient call software. Thank you for providing such a fantastic product. **What do you dislike about Maqsam?** Regarding feedback, I would like to inform you that exporting data within Maqsam can be a bit cumbersome, mainly when exporting large amounts of data. As a user, I find it inconvenient to request support from the team for exporting data beyond 10,000 calls. Overall, I am satisfied with the performance of Maqsam, but I believe that addressing this issue would significantly improve the software's usability and convenience. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is a communication solution that solves several problems for me and my team. First and foremost, it provides exceptional call quality, which is critical for ensuring clear and effective communication. The software's advanced features, such as call recording, also help us to collaborate more efficiently and effectively. In addition to the call quality and features, Maqsam has also improved our overall communication workflow. The platform's user-friendly interface and seamless integration with other tools we use have made it easy for us to manage our calls and keep track of important information. This has resulted in increased productivity and better communication among team members. Maqsam has been a valuable asset to our communication strategy, providing us with high-quality calls, advanced features, and an efficient workflow. By solving these problems, Maqsam has benefited us by enhancing our collaboration and enabling more effective communication, ultimately leading to better business outcomes. ### 43. The Best Cloud Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Maqsam?** They have the best customer support. They just released a fantastic feature where the calls get transcribed and summarized using AI. They have a web platform, IOS, and Android app. The interface is user-friendly and easy to navigate. Overall, this is the best solution I have found in MENA. **What do you dislike about Maqsam?** We have been using the solution for over a year, and in the beginning, there were some reliability issues. However, they solved it immediately, and we didn't encounter the issue again. **What problems is Maqsam solving and how is that benefiting you?** - It is all cloud and it is not required to have software. - Our customers could easily reach out to us. - We could track our agents' performance and customer satisfaction easily. ### 44. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulrahman T. | Merchet Experience Manager - Group, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Maqsam?** Maqsam extensive coverage, excellent call quality, competitive pricing, and user-friendly interface make them a top choice. While improvements in customer support responsiveness and additional features would be beneficial, the support team, particularly our account manager Hadeel, has been incredibly helpful. We are thankful for their assistance in ensuring a smooth experience. Overall, Maqsam Company provides reliable and seamless global communication options. **What do you dislike about Maqsam?** sometimes when the internet is little weak the call getting disconnected **What problems is Maqsam solving and how is that benefiting you?** Whenever we encounter any issues and inform Maqsam Company, they make every effort to resolve them promptly. Their responsive approach ensures that problems are addressed within the same day or at the latest, the following day. ### 45. The Best Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Lamees T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Maqsam?** Friendly User, Ease of integration , customer support team and our great account Manager Hadeel ❤️ **What do you dislike about Maqsam?** Even if there is missing features in the system the great support from the team indicates that nothing to dislike **What problems is Maqsam solving and how is that benefiting you?** All issues we faced been solved in timely manner ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zahraa A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Maqsam?** The amazing, easy access dashboard and good quality recordings and the most important thing is the amazing support team with their fast response **What do you dislike about Maqsam?** We've been using Maqsam for a while with our work with no downside **What problems is Maqsam solving and how is that benefiting you?** since our work is focusing on our customer's service, Maqsam is helping us to keep track of our agent's quality to insure the best service quality from agent's login/logout timings, handup status and many more features ### 47. Collaboration service which enhances the communication platform **Rating:** 4.0/5.0 stars **Reviewed by:** Abhit H. | Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** The best thing I like about Maqsam is that the various features and services they offer. One of the standout features of Maqsam is its comprehensive suite of communication tools designed to enhance collaboration and streamline business communication. Maqsam offers a user-friendly interface that integrates various communication channels, such as voice, video, instant messaging, and file sharing, into a single platform. This enables seamless and efficient communication across teams and departments. **What do you dislike about Maqsam?** Well Maqsam works very well, they provide a wide range of services but initially it can be difficult to understand the services. The integration part is little bit challenging. But Maqsam took care of that and provided solution and whenever we faced any issue, they offered maintenance and services from their side. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is helping small organization which are into communication platform. They offer various services which can be challenging for small organizations. Maqsam provides flexible and scalable solutions, allowing businesses to adapt their communication infrastructure to their evolving needs. Whether it's accommodating a growing workforce, or integrating with existing systems, Maqsam's solutions offers the versatility required for business growth. Their services are secure and efficient. ### 48. Maqsam honest review by Nikhil **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** I like the features they have put it, a freelancer or a small organisation can use most of the feature and it's very easy to setup, and the good thing is there is no setup fee either. And they also provide free trial without attaching card. **What do you dislike about Maqsam?** Pricing over the maqsam's network is bit high i believe but again it depends on the amount of usage for an individual, and you always get a middle East touch when you get in touch with them but that's not a dislike but I thought to mention. **What problems is Maqsam solving and how is that benefiting you?** First and important problem it's solved was IVR on one project I worked in my last organisation and than they provide hardware less environment which is great and i think their most customer base is in middle East but I would wish them to expand ### 49. My Experience With Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Riwa E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Maqsam?** Maqsam's user interface is incredibly user-friendly. Navigating through the app is a breeze, and it doesn't take long to figure out how to use all of its features effectively. **What do you dislike about Maqsam?** The small lags, which are rare but are bound to happen, but with the help of the great support team they have the issues get resolved and not to mention the constant follow up they do to make sure all is set. **What problems is Maqsam solving and how is that benefiting you?** 1.Maqsam simplifies contact management by providing features like contact organization and speed dialing. 2.Maqsam's commitment to affordability means I can make calls without breaking the bank. ### 50. I am thoroughly impressed with Maqsam, it has elevated my communication experience, absolutely love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Niyousha G. | Presales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Maqsam?** Maqsam's excellent call quality is the most **What do you dislike about Maqsam?** desktop issues, it's not working on mine **What problems is Maqsam solving and how is that benefiting you?** communication **Official Response from Zeina Shoter:** > Glad Maqsam has elevated your experience! We've pushed optimizations that should resolve the desktop issues. If anything persists, our support team is here to help. ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A25%3A24+-0500&secure%5Bsession_id%5D=6db7011e-40f6-4722-b326-b13796fc4b49&secure%5Btoken%5D=e736dfee75eab51d26363ffc637f06ebce0b4f5fd0dd0cc247b517d05bf26a5e&format=llm_user) ## Maqsam Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Maqsam Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)