--- title: Maqsam Reviews meta_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 108 scale: '5' date_modified: '2026-10-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 108 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Maqsam, enjoying its straightforward implementation and efficiency in daily operations. (16 reviews) - Users commend Maqsam for its **responsive customer support** , highlighting the outstanding assistance from the account manager team. (9 reviews) - Users value the **robust reporting capabilities** and intuitive calling features of Maqsam, enhancing team efficiency. (9 reviews) - Users praise Maqsam for its **helpful and supportive account manager team** , notably enhancing their overall experience. (9 reviews) - Users value the **convenience and reliability** of Maqsam's call management features, enhancing their support team’s efficiency. (7 reviews) - Easy Integrations (6 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (5 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (5 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users report **terrible call quality** with frequent disconnections and app bugs, hindering effective communication. (8 reviews) - Users report **poor call quality** with Maqsam, highlighting issues like disconnections and unclear voice during calls. (5 reviews) - Users report significant **call quality issues** with Maqsam, including unclear voice, drops, and connectivity problems. (4 reviews) - Users frequently experience **connection issues** with Maqsam, affecting call quality and overall stability. (3 reviews) - Users report significant **voice quality issues** with Maqsam, including clarity and stability problems during calls. (3 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) - Users experience **lagging issues** with occasional delays in data syncing, affecting real-time communication and report generation. (2 reviews) ## Maqsam Reviews ### 1. Simple, Intuitive UI That’s Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 31, 2026 **What do you like best about Maqsam?** The UI as it's very simple to use with out needed to specify training **What do you dislike about Maqsam?** The CS team is good, but they need to be more expert in the tech issues **What problems is Maqsam solving and how is that benefiting you?** I was seeking integration, and the CS team supported me from A to Z **Official Response from Zeina Shoter:** > Thank you for the feedback! Great to hear the UI is working well for you. Noted on the technical support, we're always working to improve. Glad the integration was a success! ### 2. Effortless Integration and Usability with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2026 **What do you like best about Maqsam?** I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The initial setup of Maqsam was very easy and straightforward. **What do you dislike about Maqsam?** spam detection **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam for acquiring a local number and effortlessly making and logging calls with Zoho integration. It's easy to use and straightforward. **Official Response from Zeina Shoter:** > Thank you Ahmed for taking the time to share your feedback, we appreciate it! ### 3. Effortless Communication, Built for Real Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bahaa F. | Sr. Sales Account Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcomplicating things. It feels built for real teams, not just for ticking technical boxes **What do you dislike about Maqsam?** some advanced features take time to discover and configure, especially if you’re not deeply technical **What problems is Maqsam solving and how is that benefiting you?** solves the problem of messy, unreliable business calling. It brings all calls, routing, recordings, and tracking into one system **Official Response from Zeina Shoter:** > Thank you Bahaa for taking the time to share your feedback, we appreciate it! ### 4. Easy to Use and Effortless to Get Started **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud Z. | operation manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about Maqsam?** easy to use not so hard software i recommend it very good support , **What do you dislike about Maqsam?** to be honest they need to keep up with the competitors in the market , with the new features **What problems is Maqsam solving and how is that benefiting you?** they solve all issues **Official Response from Zeina Shoter:** > Thank you for taking the time to review us! ### 5. Does the Job Smoothly, No Issues So Far **Rating:** 4.5/5.0 stars **Reviewed by:** Ezz Eldin S. | Account Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 07, 2026 **What do you like best about Maqsam?** Does the required Job without encountering issues **What do you dislike about Maqsam?** Nothing in Particular, all good for me, maybe the dialer can look better **What problems is Maqsam solving and how is that benefiting you?** VOIP calling prospects without the need to roam **Official Response from Zeina Shoter:** > Thank you Ezz Eldin for the review! We're glad Maqsam is getting the job done seamlessly. Noted on the dialer design, appreciate it. ### 6. Seamless Connections Made Easy with Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant K. | Chief Marketing Officer **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 02, 2025 **What do you like best about Maqsam?** I appreciate Maqsam for its integration capabilities and seamless connectivity, especially when it comes to automating outbound calls for sales representatives. The ability to integrate with other tools, like HubSpot, enhances the effectiveness of my workflows. I find that Maqsam makes it easy to establish smooth connections, which is vital for maintaining efficient communication channels. Additionally, the initial setup was quick, which added to the convenience and ease of adoption. Overall, these aspects make Maqsam a perfect fit for my needs, and I am inclined to highly recommend it to others, as evidenced by my perfect recommendation score. **What do you dislike about Maqsam?** i love it. **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to automate outbound calls and benefit from seamless integration and connectivity, improving my sales operations. **Official Response from Zeina Shoter:** > Thanks a lot Prashant for your valuable feedback, we appreciate it! We're glad to be able to serve you. ### 7. Reliable Service with Truly Impressive Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchier N. | Customer Service Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about Maqsam?** Reliable, excellent service overall. Their customer support is genuinely impressive and makes the experience even better. **What do you dislike about Maqsam?** Sometimes, random issues come up, and it needs some work to address them. **What problems is Maqsam solving and how is that benefiting you?** It specifically provides an excellent calling platform. **Official Response from Zeina Shoter:** > Thank you for the kind words! Reliability and great support are what we strive for, glad it shows. We hear you on the occasional issues and are always working to make the experience smoother. ### 8. Success Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Wafa'a A. | Director of customers, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2025 **What do you like best about Maqsam?** I have been an early adopter of Maqsam, using it for over seven years, and have closely witnessed both the product’s evolution and the team’s growth. Maqsam stands out as a leading local provider that we take pride in. Their solutions have supported our success and expansion across multiple countries with minimal effort on our side. I sincerely wish them continued growth and lasting success. **What do you dislike about Maqsam?** Nothing in specific, sometimes we have issues but they solve it immediatly **What problems is Maqsam solving and how is that benefiting you?** Maqsam solved many problems: - Simplified the complexity & costly telecom setups. - Fragmented communication: Hard to track calls, record conversations, or route customers effectively - Lack of regional localization: Global providers often don’t offer strong Arabic support, local numbers, or regional compliance **Official Response from Zeina Shoter:** > Thank you for the kind words Wafa'a and for being part of the Maqsam journey for so many years. We truly value your trust and are proud to support your growth across multiple countries. Your continued partnership means a lot to us! ### 9. Customer communication improvements thanks to Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Mohannad . **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Arabic using AI. **Reviewed Date:** January 10, 2026 **What do you like best about Maqsam?** I love recording calls and detailed reports because they allow me to go back and review what was said in the call. I also appreciate that the initial setup of Maqsam was easy, smooth, and beautiful. Additionally, the ease of remote work and automatic distribution of calls to employees is a great feature, along with ensuring that no call is lost. **What do you dislike about Maqsam?** Sometimes the sound does not reach the client properly, but overall everything is working well. **What problems is Maqsam solving and how is that benefiting you?** Maqsam ensures that no call is lost, distributes calls automatically to employees, facilitates remote work, records calls, and provides detailed reports, allowing me to return to them and review what was said in the calls. **Official Response from Zeina Shoter:** > Thank you, Mohannad. We appreciate your positive feedback and are glad to be able to serve you! ### 10. Quick response but the disconnection is annoying. **Rating:** 5.0/5.0 stars **Reviewed by:** محمد والبي . | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Arabic using AI. **Reviewed Date:** May 04, 2026 **What do you like best about Maqsam?** I love the responsiveness of Maqsam and find it works well overall. Setting up Maqsam for the first time was very easy. **What do you dislike about Maqsam?** Sudden disconnection **What problems is Maqsam solving and how is that benefiting you?** I use Maqsam to help customers solve problems faster thanks to the quick response time. **Official Response from Zeina Shoter:** > Thank you for your review Mohammad, we appreciate it. If the issue persists, please reach out to our support team and they will help you sort it out. ### 11. Easy Communication Anywhere, All in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 08, 2026 **What do you like best about Maqsam?** I can communicate easily with him in one place, no matter where he is. **What do you dislike about Maqsam?** Sometimes, customers tell me that my voice isn’t very clear. **What problems is Maqsam solving and how is that benefiting you?** I can communicate with anyone, and the customer support team is really good. I contacted them before because I wasn’t able to open my Maqsam, and they resolved the issue. **Official Response from Zeina Shoter:** > Thanks for taking the time to share your feedback, we appreciate it! ### 12. Professional System Backed by a Highly Experienced Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Regional Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2026 **What do you like best about Maqsam?** Their system is professional, and their team is highly experienced. **What do you dislike about Maqsam?** Everything is great, especially in their latest updates. **What problems is Maqsam solving and how is that benefiting you?** It helps us reach our clients in the best professional ways. **Official Response from Zeina Shoter:** > Thank you, Ahmed, for taking the time to review Maqsam, we really appreciate it and are glad to hear about your experience. ### 13. Convenient and Simple to Use on Phone and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 04, 2026 **What do you like best about Maqsam?** Convenient, easy and simple to use on phone and PC **What do you dislike about Maqsam?** Some tech issues happen from time to time , **What problems is Maqsam solving and how is that benefiting you?** reaching out to my guests all over the world and it is essential for my business **Official Response from Zeina Shoter:** > Thank you for your review, we appreciate it! ### 14. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulaziz A. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 10, 2025 **What do you like best about Maqsam?** What I like best about Maqsam is the system’s speed and stability — calls connect quickly with minimal downtime, which is essential for our operations. The platform is also user-friendly and was very easy to implement, which made the transition smooth for our team. We use Maqsam daily as a core part of our customer service workflow, and the ease of use helps keep things efficient. Their customer support is excellent, and I especially want to highlight our account manager, Hadeel. She's incredibly supportive, always proactive, and genuinely cares about our success with the system. Her responsiveness and professionalism have made a big difference in our experience. **What do you dislike about Maqsam?** While Maqsam works well overall, there are a few areas that could be improved. Sometimes the reporting section feels a bit limited in terms of filtering options and customization. It would also be helpful to have more advanced analytics or visual dashboards to better track trends over time. Lastly, occasional delays in syncing data with integrated platforms can happen, though they’re usually resolved quickly by support. **What problems is Maqsam solving and how is that benefiting you?** Many of the most important of which are call recording Maqsam has helped us streamline our outbound call operations by providing a stable and efficient platform for our team. We rely heavily on outbound calls for follow-ups, customer verification, and issue resolution, and Maqsam ensures these calls are made quickly and clearly. The call recording feature is especially useful for quality monitoring and training purposes, and the reporting tools help us track performance and productivity across the team. This has improved our response time, enhanced accountability, and made it easier to maintain high service standards. ### 15. Easy Call Recording & Transcription, but Buggy App and Poor Call Quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 23, 2026 **What do you like best about Maqsam?** Its easy to use, records the calls and even gives transcription. **What do you dislike about Maqsam?** Quality of the call is terrible and thee App is buggy **What problems is Maqsam solving and how is that benefiting you?** Its our main communication tool to our clients **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback and for highlighting the ease of use, call recording, and transcription features, we’re glad those have been valuable for your team. We’re sorry to hear about your experience with call quality and the app performance. Providing reliable call quality and a smooth user experience is extremely important to us, and your feedback helps us identify areas where we need to improve. Our team is continuously working on enhancements to address performance and stability. ### 16. Outstanding User Experience and Exceptional Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** omar m. | CPO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 23, 2025 **What do you like best about Maqsam?** It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel Jamal. **What do you dislike about Maqsam?** If the internet is not perfect, it affects call quality **What problems is Maqsam solving and how is that benefiting you?** Managing telesales and customer support from our business with a sales agent in different countries with ease. **Official Response from Zeina Shoter:** > Thank you Omar for taking the time to share your feedback, we look forward to continuing to support you. Appreciated! ### 17. Simple, User-Friendly, and Refreshingly Hassle-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** Simplicity and user friendly no complexity **What do you dislike about Maqsam?** I don't have at moment, but maybe auto dialer can be enhanced **What problems is Maqsam solving and how is that benefiting you?** Reaching to customers **Official Response from Zeina Shoter:** > Thank you for the feedback! Glad simplicity is shining through. Noted on the auto dialer, great feedback for our product team. ### 18. Effortless International Calling with Crystal Clear Sound **Rating:** 5.0/5.0 stars **Reviewed by:** mhamad a. | Customer Service Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 21, 2025 **What do you like best about Maqsam?** Easy to use, clear sound, and international calling **What do you dislike about Maqsam?** The ringtone cannot be changed and the phone cannot be put on silent mode. **What problems is Maqsam solving and how is that benefiting you?** Customers who cannot write can be contacted **Official Response from Zeina Shoter:** > Thank you Mhamad for taking the time to share your feedback, we appreciate it! We're glad to be able to serve you. ### 19. Absolutely Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yasir A. | supervisor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** Great experience and variety of features **What do you dislike about Maqsam?** Nothing actually, why!! because they always adhere to customer needs **What problems is Maqsam solving and how is that benefiting you?** Calls transcription, calls tagging and AI agent **Official Response from Zeina Shoter:** > Thank you Yasir for your great feedback, we appreciate it! ### 20. You can say, "It was a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | Account Management Team Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 13, 2025 **What do you like best about Maqsam?** What I like about Maqsam is its user-friendly interface and powerful features for managing communications, especially its call center capabilities. I also appreciate its scalability and integration options, allowing businesses to adapt and communicate effectively with customers. In addition, the technical support and account manager, especially Ms. Hadeel, do an excellent job in communication and are always prompt in addressing our needs. **What do you dislike about Maqsam?** Sometimes some calls disconnect, but overall the technical support is great and resolves the issue quickly. **What problems is Maqsam solving and how is that benefiting you?** A switchboard helps us a lot in communicating with customers from different parts of different countries, crossing borders with a simple value, and gives us clear reports. **Official Response from Zeina Shoter:** > Thank you for your positive feedback! We're delighted that you appreciate Maqsam's user-friendly interface, call center capabilities, and scalability. We're sorry to hear about the occasional call disconnections, but we're glad our technical support team has been able to resolve the issues quickly. It's great to hear how Maqsam's switchboard and clear reports are benefiting your business. ### 21. Accessible, Easy-to-Use App with Handy Excel Transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2025 **What do you like best about Maqsam?** It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation. **What do you dislike about Maqsam?** Sometimes it glitches, and I hear the person I am calling repeating the same sentence. **What problems is Maqsam solving and how is that benefiting you?** International calls with lower cost and faster response **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback, we appreciate it! ### 22. Product Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Amer R. | Product Ops Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Maqsam?** Maqsam's platform is very user friendly and easy to use; however, the support team is always ready to help. Their availability and promptness to always support whenever needed ensures issues are addressed quickly and smoothly. **What do you dislike about Maqsam?** In very few occasions, we have experienced instability with calls. **What problems is Maqsam solving and how is that benefiting you?** One problem Maqsam benefits us with is the AI Call Analysis feature. This feature saves us a lot of time when we want to analyze certain calls and derive insights. They even provide a summary and sentiment analysis for each call which helps us easily identify the calls we want to further understand or analyze. **Official Response from Zeina Shoter:** > We're glad to hear that you find our platform user-friendly and our support team helpful. We've resolved the call quality issues. If you're still experiencing problems, please contact our support team. Thank you for the review Amer. ### 23. Wooow .. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Sameh S. | CRM Manager, Furniture, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 27, 2025 **What do you like best about Maqsam?** This software is a friendly and easily uses. The Great supportive from Ms. Hadeel, realy she is a great ambassador for Magsam. Looking forward to join Maqsam with our new sister company. **What do you dislike about Maqsam?** Honestly I don't find something should be concern **What problems is Maqsam solving and how is that benefiting you?** Data analysis for customer behaviors **Official Response from Zeina Shoter:** > Thank you for your kind words! We are glad to hear that Maqsam has been helpful in analyzing customer behaviors. We are committed to providing excellent support and user-friendly software for your business needs. ### 24. The best call centre service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 07, 2025 **What do you like best about Maqsam?** I like the system I use as it’s very user-friendly, their support team is very helpful and our account Manager Hadeel makes everything much easier. **What do you dislike about Maqsam?** Some features need more enhancement and automation such as the Whatsapp API. **What problems is Maqsam solving and how is that benefiting you?** Reaching a high number of our customers in a fast way by using the Campaign API which helps us automate calls to many customers at the same time which reduces a lot of effort for our agents. **Official Response from Zeina Shoter:** > We're happy to hear that our Campaign API has helped you reach a high number of customers in a fast and efficient way. We appreciate your feedback on the need for enhancement and automation, we do have a WhatsApp API now :) ### 25. My Experience With Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa M. | Revops, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 26, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Maqsam?** Responsive Support: Maqsam's support team is responsive and works diligently to resolve any issues, ensuring a positive user experience. **What do you dislike about Maqsam?** 1- Occasional Call Disconnections: In areas with weak internet connections, we have experienced occasional call disconnections, impacting the continuity of communication. 2- Customized report: Requiring additional support from the team. **What problems is Maqsam solving and how is that benefiting you?** Enhancing our workflow by allowing Maqsam to effortlessly synchronize with HubSpot ### 26. It is a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Suhaib A. | Head of Business Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2025 **What do you like best about Maqsam?** Easy solution, best customer service, they have a great account manager, actually our account manager is one of the best (hadeel) **What do you dislike about Maqsam?** They should enhance the filter in the search **What problems is Maqsam solving and how is that benefiting you?** Reaching clients worldwide **Official Response from Zeina Shoter:** > Thank you for your positive feedback Suhaib! We're glad to hear that our customer service and account manager, Hadeel, have made a positive impact on your experience with Maqsam. ### 27. Solution for documenting communications **Rating:** 4.5/5.0 stars **Reviewed by:** Saleh A. | الرياض, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Arabic using AI. **Reviewed Date:** March 18, 2025 **What do you like best about Maqsam?** What I like the most is the quick response. I like the support team. Ease of handling and execution. Reliable. **What do you dislike about Maqsam?** Stop the service Connection issues (requires high tone) WhatsApp services specified for each agent **What problems is Maqsam solving and how is that benefiting you?** Communicate with clients and document communications **Official Response from Zeina Shoter:** > Thank you for taking the time to leave your feedback Saleh! We're glad to hear that you appreciate our quick response and support team. We strive to provide reliable and efficient service. We enhanced our WhatsApp features and integration lately, and the call connectivity. If the problem persists please contact our support team and they'll help you solve it. ### 28. Exceptional Customer Service and Perfect Cloud Contact Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib A. | CX Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 01, 2023 **What do you like best about Maqsam?** I like the exceptional customer service provided by Maqsam, especially the responsiveness of their team. Their Merchant Success Architect, Hadeel Jamal, and Senior Business Advisor, Basel Bishawi, are outstanding in addressing any concerns or questions. The company's dedication easy to navigate dashboard, resolving issues and their commitment to quality of services are also highly commendable. **What do you dislike about Maqsam?** One aspect that could be improved about Maqsam is the limitation on outbound user adjustments that must be handled from their end. While this is a minor limitation, it would be more convenient for users to have greater control over these adjustments. However, this limitation doesn't significantly diminish the overall quality of the platform. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is primarily solving the need for an efficient and reliable cloud contact center platform. This benefits me and my organization by providing a seamless and highly responsive communication solution to all our customers no matter where they are residing with local number. The exceptional customer service ensures that any issues or questions are promptly addressed, allowing us to maintain a high level of service to our customers. The company's dedication to problem-solving and the quality of their voice services ensure that we can maintain effective communication with our clients, ultimately improving our overall business operations and customer satisfaction. ### 29. Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mahmoud A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 13, 2023 **What do you like best about Maqsam?** - they offered around 60 Free minutes (i don't precisely remember how many minutes) to try their service before we make a payment - Easy setup and ready to use in no time - Minimum Legal headache to attain phone numbers, unlike other platforms - efficient call recording - customer service agents are helpful - minimum down payment required because they use a "Pay as you go" policy **What do you dislike about Maqsam?** - "Pay as you go" is great but billing tab inside the dashboard is confusing, it could be simpler - can't use a phone number without country code when searching for calls (you have to add the country code to find the call) - doesn't integrate with our CRM. We can use Maqsam as a separate solution but we can't make calls directly from inside our CRM. it needs a global way to integrate with unsupported CRMs - doesn't offer "minute packages" for a lower price per minute for Businesses that make a lot of calls **What problems is Maqsam solving and how is that benefiting you?** Minimum Legal headache to attain phone numbers, unlike other platforms ### 30. Great Team with Awesome Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaib S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 12, 2024 **What do you like best about Maqsam?** Customer Support has very fast responses and Great patience, on the other hand the platform contains many great features with really ease of use with continuous usage, also it has many options to integrate with other tools and apps. **What do you dislike about Maqsam?** Only one thing that I hope Maqsam's team help us with it, which is giving the admins the ability to control the account's features as like controlling the IVR. **What problems is Maqsam solving and how is that benefiting you?** Maqsam made everything Cloud. **Official Response from Zeina Shoter:** > We're thrilled to hear that you're enjoying our fast customer support, as well as the ease of use and integration options of our platform. We appreciate your feedback about the ability to control account features. We have launched the IVR builder, it's gives you the full access to create, edit, and implement :) ### 31. My Experience with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Rawan A. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 02, 2023 **What do you like best about Maqsam?** Maqsam System came from a great team. They developed an easy and friendly interface, and they work to improve and create more features to support all business needs. They listen to their clients and assist them in achieving their requirements. **What do you dislike about Maqsam?** I prefer to export all the data in the system on our end at any time because that will make it easy to prepare reports. And I believe this feature will be there soon. **What problems is Maqsam solving and how is that benefiting you?** Quality issue: we faced an issue with determining the type of calls without listening to calls. Maqsam created a feature that can filter calls based on our requirements and provide a description of the call. That makes it easy for us to rate the call. ### 32. Maqsam increase our productivity team and make it easier to manage and improve the team callas **Rating:** 4.0/5.0 stars **Reviewed by:** abdullah A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2023 **What do you like best about Maqsam?** - customer service team and quick of responses - platform features improvement - release new products that help us **What do you dislike about Maqsam?** - price little high - WhatsApp link is not that good in effecisny as their could call system , we are waiting to improve this area of platform **What problems is Maqsam solving and how is that benefiting you?** It helps us to improve our team calls with customers, and maximize team members remotely, also it helps our product development team to study what clients needs and behaviors ### 33. Efficient and User-Friendly Communication Solution with Exceptional Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Yousra F. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 16, 2023 **What do you like best about Maqsam?** The software was incredibly user-friendly and intuitive, significantly improving our calls' efficiency and quality. The features provided by Maqsam were exceptional, and the call quality was crystal clear. I was particularly impressed with the ease of use and the smooth integration with other tools we were using. Overall, I had an excellent experience with Maqsam, and I would highly recommend it to anyone looking for reliable and efficient call software. Thank you for providing such a fantastic product. **What do you dislike about Maqsam?** Regarding feedback, I would like to inform you that exporting data within Maqsam can be a bit cumbersome, mainly when exporting large amounts of data. As a user, I find it inconvenient to request support from the team for exporting data beyond 10,000 calls. Overall, I am satisfied with the performance of Maqsam, but I believe that addressing this issue would significantly improve the software's usability and convenience. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is a communication solution that solves several problems for me and my team. First and foremost, it provides exceptional call quality, which is critical for ensuring clear and effective communication. The software's advanced features, such as call recording, also help us to collaborate more efficiently and effectively. In addition to the call quality and features, Maqsam has also improved our overall communication workflow. The platform's user-friendly interface and seamless integration with other tools we use have made it easy for us to manage our calls and keep track of important information. This has resulted in increased productivity and better communication among team members. Maqsam has been a valuable asset to our communication strategy, providing us with high-quality calls, advanced features, and an efficient workflow. By solving these problems, Maqsam has benefited us by enhancing our collaboration and enabling more effective communication, ultimately leading to better business outcomes. ### 34. The Best Cloud Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 04, 2023 **What do you like best about Maqsam?** They have the best customer support. They just released a fantastic feature where the calls get transcribed and summarized using AI. They have a web platform, IOS, and Android app. The interface is user-friendly and easy to navigate. Overall, this is the best solution I have found in MENA. **What do you dislike about Maqsam?** We have been using the solution for over a year, and in the beginning, there were some reliability issues. However, they solved it immediately, and we didn't encounter the issue again. **What problems is Maqsam solving and how is that benefiting you?** - It is all cloud and it is not required to have software. - Our customers could easily reach out to us. - We could track our agents' performance and customer satisfaction easily. ### 35. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulrahman T. | Merchet Experience Manager - Group, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 03, 2023 **What do you like best about Maqsam?** Maqsam extensive coverage, excellent call quality, competitive pricing, and user-friendly interface make them a top choice. While improvements in customer support responsiveness and additional features would be beneficial, the support team, particularly our account manager Hadeel, has been incredibly helpful. We are thankful for their assistance in ensuring a smooth experience. Overall, Maqsam Company provides reliable and seamless global communication options. **What do you dislike about Maqsam?** sometimes when the internet is little weak the call getting disconnected **What problems is Maqsam solving and how is that benefiting you?** Whenever we encounter any issues and inform Maqsam Company, they make every effort to resolve them promptly. Their responsive approach ensures that problems are addressed within the same day or at the latest, the following day. ### 36. The Best Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Lamees T. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 22, 2023 **What do you like best about Maqsam?** Friendly User, Ease of integration, customer support team and our great account Manager Hadeel ❤️ **What do you dislike about Maqsam?** Even if there are missing features in the system, the great support from the team indicates that there is nothing to dislike **What problems is Maqsam solving and how is that benefiting you?** All issues we faced have been solved in a timely manner ### 37. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zahraa A. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 26, 2023 **What do you like best about Maqsam?** The amazing, easy access dashboard and good quality recordings and the most important thing is the amazing support team with their fast response **What do you dislike about Maqsam?** We've been using Maqsam for a while with our work with no downside **What problems is Maqsam solving and how is that benefiting you?** Since our work is focusing on our customer's service, Maqsam is helping us to keep track of our agent's quality to ensure the best service quality from agent's login/logout timings, hangup status and many more features ### 38. Collaboration service which enhances the communication platform **Rating:** 4.0/5.0 stars **Reviewed by:** Abhit H. | Data Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** The best thing I like about Maqsam is that the various features and services they offer. One of the standout features of Maqsam is its comprehensive suite of communication tools designed to enhance collaboration and streamline business communication. Maqsam offers a user-friendly interface that integrates various communication channels, such as voice, video, instant messaging, and file sharing, into a single platform. This enables seamless and efficient communication across teams and departments. **What do you dislike about Maqsam?** Well Maqsam works very well, they provide a wide range of services but initially it can be difficult to understand the services. The integration part is little bit challenging. But Maqsam took care of that and provided solution and whenever we faced any issue, they offered maintenance and services from their side. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is helping small organization which are into communication platform. They offer various services which can be challenging for small organizations. Maqsam provides flexible and scalable solutions, allowing businesses to adapt their communication infrastructure to their evolving needs. Whether it's accommodating a growing workforce, or integrating with existing systems, Maqsam's solutions offers the versatility required for business growth. Their services are secure and efficient. ### 39. Maqsam honest review by Nikhil **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil S. | Account Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** I like the features they have put it, a freelancer or a small organisation can use most of the feature and it's very easy to setup, and the good thing is there is no setup fee either. And they also provide free trial without attaching card. **What do you dislike about Maqsam?** Pricing over the maqsam's network is bit high i believe but again it depends on the amount of usage for an individual, and you always get a middle East touch when you get in touch with them but that's not a dislike but I thought to mention. **What problems is Maqsam solving and how is that benefiting you?** First and important problem it's solved was IVR on one project I worked in my last organisation and than they provide hardware less environment which is great and i think their most customer base is in middle East but I would wish them to expand ### 40. My Experience With Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Riwa E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 19, 2023 **What do you like best about Maqsam?** Maqsam's user interface is incredibly user-friendly. Navigating through the app is a breeze, and it doesn't take long to figure out how to use all of its features effectively. **What do you dislike about Maqsam?** The small lags, which are rare but are bound to happen, but with the help of the great support team they have the issues get resolved and not to mention the constant follow up they do to make sure all is set. **What problems is Maqsam solving and how is that benefiting you?** 1. Maqsam simplifies contact management by providing features like contact organization and speed dialing. 2. Maqsam's commitment to affordability means I can make calls without breaking the bank. ### 41. I am thoroughly impressed with Maqsam, it has elevated my communication experience, absolutely love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Niyousha G. | Presales Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 15, 2024 **What do you like best about Maqsam?** Maqsam's excellent call quality is the most **What do you dislike about Maqsam?** desktop issues, it's not working on mine **What problems is Maqsam solving and how is that benefiting you?** communication **Official Response from Zeina Shoter:** > Glad Maqsam has elevated your experience! We've pushed optimizations that should resolve the desktop issues. If anything persists, our support team is here to help. ### 42. Great Experience and Best Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 03, 2023 **What do you like best about Maqsam?** The technical support team is always ready to solve any technical issue to be fixed, even the account manager is very helpful to come out with the best experience. **What do you dislike about Maqsam?** Report and Export needs to be improved ... Overall is good **What problems is Maqsam solving and how is that benefiting you?** I ### 43. The Software has a very smooth and simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Amro K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 27, 2023 **What do you like best about Maqsam?** Their continuous updates are very useful, and their support department is excellent. They offer multiple options, and what sets them apart is their quick and always available to support **What do you dislike about Maqsam?** NothingThere is nothing inappropriate about them **What problems is Maqsam solving and how is that benefiting you?** Quality in calls, report completeness, quality, and user-friendliness ### 44. more than years and have with Maqusam good period **Rating:** 4.5/5.0 stars **Reviewed by:** Fahad A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2023 **What do you like best about Maqsam?** employs and service they have very quick respnse from differnet deprtment **What do you dislike about Maqsam?** noting specific maby thier logo. if they chang in future **What problems is Maqsam solving and how is that benefiting you?** and issue related the call center or qility of calling ### 45. Suitable only for Small business **Rating:** 0.0/5.0 stars **Reviewed by:** Hazem H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 17, 2023 **What do you like best about Maqsam?** Up to 10 users good platform plus 10 users system is buggy and they are unable to resolve anything **What do you dislike about Maqsam?** Always resisting that they do have issue and it takes days and weeks with your business affected till you (May) have a resolving Lack of basic product functionality which is calls **What problems is Maqsam solving and how is that benefiting you?** Only you can depend on if you are small business with no plans to grow ### 46. useful **Rating:** 5.0/5.0 stars **Reviewed by:** Lara A. | Procurement Logistics Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 05, 2023 **What do you like best about Maqsam?** the support team.......................... **What do you dislike about Maqsam?** high cost of automating high charging... **What problems is Maqsam solving and how is that benefiting you?** What's app and connection ### 47. Cloud Communication at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Sr Sales Manager ; Ab Initio, Data Engineering, Data Governance-USA, UK, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2023 **What do you like best about Maqsam?** Customize interactive voice response and local number really helping business and the integration with WhatsApp is amazing. **What do you dislike about Maqsam?** Nothing as such. No specific pain point. **What problems is Maqsam solving and how is that benefiting you?** It helping connecting with the prospects in other countries. ### 48. Amazing and never failing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 02, 2023 **What do you like best about Maqsam?** Easy to use and perfectly integrated with Zendesk, Great dashboard, Perfect for customer support businesses, and their support is always happy to help **What do you dislike about Maqsam?** We have been using Maqsam for over a year and did not face any critical downside **What problems is Maqsam solving and how is that benefiting you?** Cloud communication with customers ### 49. Amazing remote calling solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zeina M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 03, 2023 **What do you like best about Maqsam?** User friendly, no complications. Maqsam's technical support is great, they listen to the feedback and work on improving their features regularly. The dialer is straightforward to use, and the campaign function is a life saviour. **What do you dislike about Maqsam?** It does not show the login and log out time. It does not have a realtime option to show the cumulative time for each status. **What problems is Maqsam solving and how is that benefiting you?** You can initiate calls and receive calls wherever you are. The campaign API integration is very smooth. ### 50. My experience is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2023 **What do you like best about Maqsam?** High pick up rate, good customer service and user friendly **What do you dislike about Maqsam?** That I need to pay every time I login to the system **What problems is Maqsam solving and how is that benefiting you?** To reach people in KSA and UAE ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-02+05%3A52%3A36+-0500&secure%5Bsession_id%5D=1e3c474c-947c-4be7-9758-77130caa2e78&secure%5Btoken%5D=465409df589f8955db6d1a22b25ec661435cb17006dffdb7972b7768acc6054b&format=llm_user) ## Maqsam Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,484 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,630 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,510 reviews)