Keap Reviews & Product Details

I find Keap to be an excellent program that has served us well for at least fifteen years. It helps us manage our customers effectively, keep track of things like workshop attendance, and manage prospective customers. I really appreciate the process automation in Keap, as it saves us a tremendous amount of time and allows us to do things for our clients that we couldn't do manually. Review collected by and hosted on G2.com.

Automations are sometimes buggy and don't trigger when they are supposed to for no apparent reason. This has gotten better recently. Also, the fractured environment of the development ecosystem when they rebranded to Keap has created some confusion when rolling out new features about who gets what. It's a challenge to get up and running, just like any CRM, but ultimately, after you conquer the learning curve, the basics are not too difficult. Review collected by and hosted on G2.com.

What I like most about Keap is that it brings CRM, email marketing, and automation together in a single platform. From an account management perspective, it’s easy to stay on top of contacts, quickly see where each client sits in the pipeline, and automate follow-ups so nothing slips through the cracks.

The automation builder is particularly useful. Once campaigns are set up, it saves a ton of time and helps keep communication consistent with both prospects and clients. I also like how customizable the platform is, since it lets us tailor workflows to different client journeys while still keeping everything organized in one place. Review collected by and hosted on G2.com.

One thing I dislike about Keap is that it can feel overwhelming at first, especially when you’re trying to set up more advanced automations. There’s definitely a learning curve, and it takes time to really understand how all the features connect and work together.

I’ve also noticed that some customizations require more manual setup than I expected, and the reporting can feel limited depending on how detailed you want to be. It’s a powerful tool once everything is configured properly, but getting through the initial setup and then fine-tuning it can be pretty time-consuming. Review collected by and hosted on G2.com.

I really like that Keap has a very simple, direct platform. It's intuitive, so even someone with no experience can learn how to use it and embrace every skill and feature it has. It also helps us map the client journey perfectly, giving insights into where people are coming from and if they are engaged. This helps maintain a healthy list and be seen favorably by email providers. I think that's a great feature Keap offers. Review collected by and hosted on G2.com.

I don't think that there are things that don't work well. Maybe, yes, it depends if you don't have a kind of a huge list. It could be overcomplicated in a sense that you need to have a really big or at least a considerable amount of contacts to be able to really leverage all the advantages it has. So maybe if you're a really small company or you're an entrepreneur, maybe this is not a CRM for you. Review collected by and hosted on G2.com.

Interface is fairly intuitive and most simple way to batch email for our bankers Review collected by and hosted on G2.com.

How the set up of the email comes across more like a marketing email than outlook email. It creates a semi different layout and boxiness to the text but hasn’t been a major issue Review collected by and hosted on G2.com.

It's intuitive to use. It's an all-in-one package. The support team is by far the most excellent in the industry, compared to Salesforce, Hubspot, All-in-One Marketing (Go-High), Pardot. The KEAP support team sets the apart as a product their people understand. If they don't understand something, they don't leave you hanging and get someone who does address the issue. Review collected by and hosted on G2.com.

The only issue I've had with KEAP is the quote and invoice form flexibility. Review collected by and hosted on G2.com.

Its ease of use, drag and drop email editor, the agging system, the dashboard where i can get counts of automated campaigns Review collected by and hosted on G2.com.

It often refreshes on itself, the search function is also not the best Review collected by and hosted on G2.com.

I like that Keap is on the cutting edge of automation and uses email and text marketing. The automation features really help me keep up with the fast pace of managing dance studios. It's very useful for creating automated sequences for new leads and existing families, which helps a lot. Review collected by and hosted on G2.com.

I no longer use Keap because they had a change in their company and prices were changing as well, and the team switched to a different product. Review collected by and hosted on G2.com.

Keap was a great starting point for marketing and automation, with its pipelines and stages working really well. It serves as a solid introduction to CRM. Review collected by and hosted on G2.com.

Keap does not offer enough flexibility for complete customization. I found that getting the most out of Keap required a lot of effort during the onboarding process. To really make the tools work the way you want, you need a dedicated team to handle everything. Review collected by and hosted on G2.com.

I really appreciate Keap's workflows; in my opinion, they are the best available in the industry. I also enjoy using their new SMS marketing features. Additionally, their email deliverability is excellent. Review collected by and hosted on G2.com.

Keap is quite expensive, which is my main issue with the software. Additionally, it can be complicated for new users. While it is a robust platform, this sometimes makes it difficult to use. Review collected by and hosted on G2.com.

The automated broadcasts, along with the option to categorize contacts, have been extremely useful for our group. Additionally, the automated systems that use tags have played a significant role in organizing and streamlining our processes. Review collected by and hosted on G2.com.

The invoicing feature feels quite rigid and doesn't really accommodate hourly billing. Because of this limitation, I've decided to use a different system for my own needs. Review collected by and hosted on G2.com.