--- title: Spoki Reviews meta_title: 'Spoki Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Spoki works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-06-24' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Spoki Reviews **Vendor:** Spoki **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Spoki Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Spoki takes sales strategies to a higher level by harnessing the power of instant and conversational messaging, accompanying the user throughout the entire customer journey: marketing, sales, customer support. As pioneers of conversational marketing, our goal is to revolutionize the way businesses communicate with their customers, leveraging innovative channels like WhatsApp, ensuring better KPIs and performance for companies.Thanks to Spoki, businesses can create valuable relationships and more direct and personal connections with their end customers. ## Spoki Pros & Cons **What users like:** - Users value the **automation capabilities** of Spoki, especially its seamless integration with ActiveCampaign for WhatsApp marketing. (1 reviews) - Users value the **automation ease** of Spoki, thanks to seamless integration with ActiveCampaign for WhatsApp marketing. (1 reviews) - Users find **easy integrations** with ActiveCampaign invaluable for automating their WhatsApp marketing efforts efficiently. (1 reviews) - Users find the **direct integration with ActiveCampaign** very useful for automating WhatsApp marketing effectively. (1 reviews) - Users value the **many integrations** offered by Spoki, enhancing their automation and messaging capabilities seamlessly. (1 reviews) **What users dislike:** - Users find Spoki's interface **not very intuitive** , making customer support interactions challenging and frustrating. (1 reviews) - Users find Spoki to be **not user-friendly** , especially when using it for customer support tasks. (1 reviews) - Users find **poor customer support** to be a frustrating obstacle, making it challenging to resolve issues effectively. (1 reviews) - Users find the **poor support** of Spoki makes it difficult to resolve issues efficiently. (1 reviews) ## Spoki Reviews ### 1. No subscription WhatsApp automation tool that can be integrated easely with your CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Spoki?** Pricing: you pay once to have access to the tool and then a fee per message sent. Integrations: is very useful thanks to the direct integration with ActiveCampaign that lets us automate our WhatsApp marketing automation Assign contacts to users **What do you dislike about Spoki?** Is not very easy to use it for costumer support **What problems is Spoki solving and how is that benefiting you?** Automate our WhatsApp marketing with our CRM to contact instantly to those leads that ask for more information Send WhatsApp campaigns ### 2. Immediate and constant support **Rating:** 4.0/5.0 stars **Reviewed by:** Martina P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Spoki?** We ran into trouble with a technical issue and the support team helped us resolve it quickly. Thanks to spoki we were also able to recover contacts and transform them into customers. **What do you dislike about Spoki?** we realized that using the same email but different numbers and payment methods creates overlapping profiles, I hope I can overcome this technical aspect. **What problems is Spoki solving and how is that benefiting you?** it allowed us to recover lost leads and convert them into customers ### 3. Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Spoki?** Great product, helped me with pre and post sales. I recommend! **What do you dislike about Spoki?** Improving customer service. Create a more in-depth course for the use of the platform. **What problems is Spoki solving and how is that benefiting you?** Pre, post sales ### 4. The perfect tool to use messages correctly and effectively via Whatsapp **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo D. | Digital Marketing ìspecialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Spoki?** - simple - fast - intuitive - continuous updates - integration with Shopify, Active Campaign, Zapier, and many others - ability to create personalized messages for each individual user **What do you dislike about Spoki?** - little possibility to create autonomous automations without using external platforms **What problems is Spoki solving and how is that benefiting you?** Working closely with the kids, spoki allows me to achieve an 80% conversion rate and greater interaction, replacing the now obsolete emails. - [View Spoki pricing details and edition comparison](https://www.g2.com/products/spoki/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+08%3A05%3A17+-0500&secure%5Bsession_id%5D=37328748-b6e6-4b3e-954d-4335fb00e13d&secure%5Btoken%5D=f862f099512f53e7bd3344e670d27cd1963d97fd03e226e26ad12ef67f73fe91&format=llm_user) ## Spoki Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Spoki Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) - 4.4/5.0 (441 reviews)