--- title: RingCX Reviews meta_title: 'RingCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 50 reviews by the users' company size, role or industry to find out how RingCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 50 scale: '5' date_modified: '2026-06-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # RingCX Reviews **Vendor:** RingCentral **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 50 ## About RingCX RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. ## RingCX Pros & Cons **What users like:** - Users value the **user-friendly interface** of RingCX, enhancing navigation and simplifying communication management for everyone. (22 reviews) - Users love the **easy-to-use interface** of RingCX, highlighting its straightforward setup and effective communication features. (13 reviews) - Users commend the **excellent customer support** of RingCX, enhancing their overall experience and satisfaction with the product. (9 reviews) - Users love the **easy setup** of RingCX, finding it straightforward and perfect for quick implementation. (9 reviews) - Users value the **easy implementation** of RingCX, appreciating the time-saving defaults and thorough support documentation. (7 reviews) - Intuitive (7 reviews) - Users value the **reliability** of RingCX, praising its ease of use and essential contact center features. (7 reviews) - Simple (7 reviews) - Efficiency (6 reviews) - Helpful (6 reviews) **What users dislike:** - Users experience **call issues** with locating recorded calls and confirming 911 locations repeatedly during logins. (7 reviews) - Users find **call functionality frustrating** , struggling with locating previous calls and toggling between devices effectively. (5 reviews) - Users find the **limited features** of RingCX restrict their customization and advanced capabilities compared to other platforms. (4 reviews) - Users find **missing features** in RingCX, particularly in customizability and integration with niche tools, impacting efficiency. (4 reviews) - Users express frustration with **slow customer support** , often experiencing delays in response times for urgent issues. (4 reviews) - Poor Reporting (4 reviews) - Technical Issues (4 reviews) - AI Limitations (3 reviews) - Bugs (3 reviews) - Call Management (3 reviews) ## RingCX Reviews ### 1. Revolutionized Our Customer Support with Smooth Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Suhasu U. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about RingCX?** I like how RingCX helps us manage customer support interactions efficiently and handle incoming calls, making it easier to route customers to the right agents and track performance. I especially appreciate the call routing, real-time monitoring, and reporting features, which enable us to provide quick support while consistently maintaining a great user experience. The initial setup was easy and smooth, which was a big plus, even though configuring call flows, queues, and user permissions still took some time. On top of that, using RingCX with our CRM and reporting tools lets us access customer information quickly and collaborate more effectively, creating a smoother overall experience. **What do you dislike about RingCX?** Some areas, such as reporting and dashboard customization, take a bit more effort to set up and configure. New administrators may also need some time to get comfortable with the more advanced settings and understand how everything fits together. **What problems is RingCX solving and how is that benefiting you?** I use RingCX to manage customer support interactions and handle calls more efficiently. It makes call routing straightforward and helps me track performance, which supports better overall service. **Official Response from Madi Hayford:** > Hi Suhasu, thank you for your fantastic feedback! We are thrilled to hear that RingCX has revolutionized your customer support operations and that our native CRM integration, call routing, and real-time monitoring tools are helping your team provide fast, high-quality support. It is great to know that your initial setup was smooth and that your teams are collaborating more effectively by accessing customer information quickly within a single experience. We appreciate your candid comments regarding the effort required to configure advanced dashboard customization and reporting metrics, as well as the initial learning curve for new administrators navigating our deep setting panels. We understand that mapping complex call flows, queues, and user permissions across an organization takes careful planning and careful execution. The Review Team would love to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 2. Smooth and Efficient Customer Support Platform **Rating:** 4.5/5.0 stars **Reviewed by:** sai prasad E. | Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about RingCX?** What I like most about RingCX is how easy it is to use for day-to-day operations. The interface is simple, and it doesn’t take much time for new users to get comfortable. It brings calls, messages, and other channels into one place, which makes handling customer conversations much smoother. I also like the reporting and monitoring features—they give useful insights without being too complicated. Overall, it feels stable and reliable for regular support work. **What do you dislike about RingCX?** One downside is that some advanced features can be a bit confusing at first, especially when it comes to analytics or deeper configurations. Also, certain features or integrations may require additional setup or cost, which isn’t always clear in the beginning. At times, there are small UI issues or things that take extra steps to manage, but nothing too major. **What problems is RingCX solving and how is that benefiting you?** RingCX helps us manage all customer interactions in one place instead of switching between multiple tools. It improves team productivity by making it easier to track calls, monitor performance, and respond faster to customers. Since it’s cloud-based, our team can work from anywhere without much setup. Overall, it helps us provide more consistent and efficient customer support. **Official Response from Madi Hayford:** > Hi Sai, thank you for taking the time to share your feedback with us! We are glad to hear that RingCX provides your team with a stable, reliable, and user-friendly platform for day-to-day operations, and that consolidating your omni-channel customer conversations helps you track metrics and maintain efficient workflows. We appreciate your candid input regarding the learning curve associated with advanced analytics and deeper configuration settings, as well as the initial transparency around specific feature costs and setup requirements. We understand that navigating complex administrative panels and unexpected add-on variables can sometimes add extra steps to your onboarding process. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer! ### 3. Reliable Day‑to‑Day Contact Center with Strong Visibility and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Chris I. | Director IT Infrastructure Operations, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about RingCX?** RingCX has been easy to use, stable, and well suited for day‑to‑day operations. The implementation was well organized with strong project visibility, responsive support, and clear communication throughout. We also value the built‑in reporting, call monitoring, and RingSense coaching insights, which add practical value without adding complexity. **What do you dislike about RingCX?** Some advanced reporting and analytics features have a learning curve, and there were a few minor dashboard and UI quirks (such as auto‑refresh behavior) that required clarification during rollout. We discovered apx 2 months after implementation that one of our ported numbers still actively routed through the NICE platform. Once identified it was quickly fixed. While none of these were major blockers, they did require extra coordination and follow‑up to resolve. **What problems is RingCX solving and how is that benefiting you?** RingCX is solving the need for a more stable, modern contact center platform with better visibility and control. It has improved reliability for daily operations, simplified agent and supervisor workflows through clearer role‑based access, and provided built‑in reporting and call monitoring that reduce manual effort. Features like RingSense coaching insights also help reinforce quality and consistency without adding extra administrative burden, which has improved how teams review and manage interactions. **Official Response from Madi Hayford:** > Hey Chris, thank you for your fantastic feedback! It is wonderful to hear that your move to RingCX has delivered the stability and strong visibility your contact center needs. The fact that RingSense coaching insights are already adding practical value without administrative bloat is exactly what we aim for; moving from monitoring to mentoring in real-time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Chris! ### 4. RingCentral CX: Powerful Reporting and Unified Communication Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | IT System Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about RingCX?** Reporting was the number one reason we decided to move to RingCentral CX, along with the added benefit of having additional communication channels that weren’t available together in one place with other products. **What do you dislike about RingCX?** Moving from a locally installed application to a web-based setup was a shift for our users, and parts of the experience don’t feel as rich, especially in how information is presented. **What problems is RingCX solving and how is that benefiting you?** Reporting is a major part of our work. As a 100% remote business, we previously lacked centralized reporting, and there were many categories we couldn’t get information on at all. RingCentral CX solved that problem by giving our management team greater insight into the overall customer experience, which helps us provide the best customer support possible. In addition, we previously relied on third-party services to handle interactions like chat and email that fell outside of our product offerings, and CX brings all of that together. **Official Response from Madi Hayford:** > Hi Dan, we appreciate you taking the time to share your experience with RingCX. It is wonderful to hear that our powerful reporting and unified communication channels provide your management team with the insights needed to support your remote business. Bringing your chat, email, and voice interactions into one centralized platform is exactly how we aim to empower your business and diminish barriers. Regarding the shift from a locally installed application to a web-based setup, we understand that implementing new systems can sometimes be challenging. We appreciate your feedback on how information is presented in this environment, as we are dedicated to providing a smooth experience for all our users. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Dan! ### 5. RingCX Makes Customer Conversations Easy with Clean UI and Strong Call Routing **Rating:** 4.5/5.0 stars **Reviewed by:** Surya Pratap S. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingCX?** For our team RingCX has been very helpful it makes handling customer conversations much easier . the interface is clean and also call routing works well . its pricing is also good. **What do you dislike about RingCX?** I think the platform is reliable but the initial setup but the initial setup and configuration can take some time except this everything works well **What problems is RingCX solving and how is that benefiting you?** for us it has been very helpful it has helped us in managing customer interactions more efficiently by reducing missed calls and reducing missed calls and improving response times. ### 6. Streamlined Customer Support with Effective Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal B. | Associate Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about RingCX?** I like how easy it is to manage customer interactions from a single interface with RingCX. The call routing, real-time monitoring, and reporting features help our team stay productive and provide faster support. The call routing feature ensures customers reach the right team quickly, reducing transfers and wait times. Real-time monitoring helps supervisors identify issues as they happen, and the reporting tools provide valuable insights into call trends and service levels. **What do you dislike about RingCX?** A few areas could be improved like report customization and dashboard flexibility as creating highly specific views sometimes require extra effort. **What problems is RingCX solving and how is that benefiting you?** I use RingCX to manage customer calls and support, reducing missed calls and organizing interactions. It simplifies call routing, enhances real-time monitoring, and improves reporting, which boosts team productivity and provides quicker support. **Official Response from Madi Hayford:** > Hey Prajwal, thank you for taking the time to share your fantastic feedback with us! We are proud to hear that RingCX successfully streamlines your customer support operations, which allows your team to manage customer interactions from a single interface. It is wonderful to know that our advanced call routing features help ensure your customers reach the right team quickly, and that our real-time monitoring and reporting tools provide your supervisors with the visibility needed to track service levels and identify call trends as they happen. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Prajwal! ### 7. Empowers Call Center with Efficient Queue Management **Rating:** 4.5/5.0 stars **Reviewed by:** Donna H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about RingCX?** I really like the activity reports and transaction reports offered by RingCX. The variety of different reporting options is great because reporting tells a story of the agent and helps them structure their day effectively. I appreciate the ability to create my own reports and not just rely on the canned reports provided. The instructions to set up reports are pretty easy, which makes it convenient for users. **What do you dislike about RingCX?** One of the things that can be improved is the way that the agents sign in to activate the screen capture. They have to go through a process that clicks each screen they have in front of them, and it does take a little bit of time. There are some issues with a call coming in while they're actually activating that piece. But once they complete that, things work well throughout the day. But that would be something that would be very helpful and would shave a couple of minutes off of their time off the phone. **What problems is RingCX solving and how is that benefiting you?** RingCX solves the problem of handling multiple queue calls, allowing customers to navigate calls easily. It supports screen sharing to monitor agents, with good reporting for visibility into daily activities. I like creating and using custom reports, which help agents structure their day. **Official Response from Madi Hayford:** > Hey Donna, thank you for your amazing review and feedback! It is great to hear how RingCX helps your call center manage queues and leverage custom reporting to tell your agents' stories. We appreciate you highlighting the ease of setting up these reports to help your team structure their day effectively. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Donna! ### 8. Flexible Web & Phone Access with Helpful Monthly Webinars **Rating:** 4.0/5.0 stars **Reviewed by:** Coulter T. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingCX?** This is the second law firm I’ve worked for that uses Ring Central, and I appreciate that the app is easy to access both on the web and on my phone. RingCX seems to have more functions than we currently use, but it still works well for what we need day to day. I also really like the monthly webinars that walk through new updates and features. Overall, I like that RingCX is consistently improving and adding AI into its functionality. I honestly haven’t run into any real downsides that impact how it works. **What do you dislike about RingCX?** The only downside is having to use my personal phone for work-related calls. Is there a way to turn off notifications during non-work hours? **What problems is RingCX solving and how is that benefiting you?** We’d like to incorporate AI more into how we use the platform. I’ve been learning from the webinars how to get more out of Ring Central, and I’m planning to introduce what I’m learning to our team so we can use it more effectively. **Official Response from Madi Hayford:** > It is fantastic to hear that this is your second law firm using RingCentral! We truly value that kind of long-term trust. We are also glad to hear that our monthly webinars are helping you and your team stay ahead of the curve with our latest AI features. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral and for being a loyal customer! ### 9. Ring Central Makes Finding Reports and Info Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Christine L. | Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingCX?** It’s easy to find the information and reports I need. Using Ring Central is also very, very easy. **What do you dislike about RingCX?** The thing I like least about this app is that, as a user, there aren’t many options for how calls come through to me. There also aren’t many ringtone choices for different types of calls. **What problems is RingCX solving and how is that benefiting you?** Ring CX has been a reliable app for clients to call into our business. Since switching to RingCX, we’ve experienced fewer dropped calls, fewer outages, and overall better service. **Official Response from Madi Hayford:** > Hi Christine, thank you for your wonderful review! We are proud to hear that RingCX provides a more reliable, outage-free experience for you and your clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral to empower your business communications, Christine! ### 10. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Robelyn (Abby) L. | patient services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about RingCX?** Unified experience: voice, chat, digital channels, and CRM integrations all in one place Fast to deploy and easy to use for agents and admins (huge win) Strong real-time insights that actually help supervisors act in the moment Built on RingCentral’s reliability, so it scales well and just works **What do you dislike about RingCX?** Customization limitations — For highly specific call-flow or rule configurations, the tools can feel less flexible than some legacy CCaaS platforms. Some advanced features are still evolving — Particularly around AI-powered automation and workforce optimization compared to very mature contact-center suites. Reporting depth — While solid overall, deeply custom or granular analytics sometimes require creative workarounds. Ecosystem dependency — RingCX works best when you’re fully within the RingCentral ecosystem; mixed platforms can reduce value. Learning curve for power users — Though user-friendly overall, mastering all features (especially admin tooling) takes time. If you want, I can tailor this to specific roles (e.g., agents vs. supervisors vs. IT admins)! **What problems is RingCX solving and how is that benefiting you?** NICE AND FRIENDLY **Official Response from Madi Hayford:** > Thank you for your balanced and insightful feedback! We are thrilled that RingCX is delivering on its promise of a reliable unified agent experience and providing the real-time insights your supervisors need to lead effectively. Hearing that our deployment speed was a huge win for your team is exactly the feedback we love to see. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Abby! ### 11. Seamless Switching and Enhanced Flexibility with RingCX **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn L. **Reviewed Date:** January 21, 2026 **What do you like best about RingCX?** I love that RingCX is easier to use than Microsoft Teams, with fewer dropped calls and clearer voicemails. I appreciate the flexibility of using it on any device, as long as we can log into our account. There's no need for a physical phone; it can be used just over the web via a headset. This is particularly valuable for myself and others in my department who work from home or on the go, as it ensures no missed calls on tablets, laptops, or cell phones. The setup was easy and quick, with little to no hassle. **What do you dislike about RingCX?** About the only thing that I don't like is having to confirm my 911 location each time log into my desktop here at work when the unit has moved. **What problems is RingCX solving and how is that benefiting you?** RingCX is easier to use than Microsoft Teams, with fewer dropped calls and clearer voicemails. I love using it on any device without needing a physical phone, ensuring no missed calls for me or my team working remotely. **Official Response from Madi Hayford:** > Hey Jaclyn, thank you for the fantastic review! We are so glad to hear that RingCX is providing you with the clarity and flexibility you need, especially the ability to switch between devices seamlessly without being tied to a physical desk phone. It is also great to know you are finding it easier to navigate and use compared to your previous solution. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral, Jaclyn! ### 12. Reliable and Efficient Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Javier P. | Office Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about RingCX?** I think RingCX has been pretty reliable with no significant issues. It's great that we can see all the activity clearly. Everyone in our office has been able to work with it pretty well. Having consistency makes our jobs a lot easier without worrying about calls dropping or missed calls. Knowing that every time we are talking with our clients, we can trust the call's stability is big for us. **What do you dislike about RingCX?** Maybe the onboarding process took a while to fully implement. Setting up all the phones and buttons took time and required many calls to RingCentral customer support. **What problems is RingCX solving and how is that benefiting you?** I use RingCX for call management, tracking missed calls, and handling high volumes. It provides visibility into call activity, helping us avoid miscommunications and seek new clients. It ensures reliable connections, aiding communication both remotely and in the office. **Official Response from Madi Hayford:** > Thank you for your review, Javier! We are pleased to hear that RingCX provides your office with the stability and visibility needed to manage high call volumes and connect with new clients confidently. Knowing that our platform helps your team work together seamlessly, whether remote or in the office, is exactly what we strive for. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral, Javier! ### 13. Essential Tool for Logistics Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about RingCX?** I like that RingCX is really easy to use. You can have, like, mini phones to use as a quick shortcut, and I make use of that pretty often. The option to transfer and hold calls is really easy to use too. Also, I appreciate that it doesn't require a high-speed internet connection, so I can use it without worrying about my internet speed. **What do you dislike about RingCX?** I don't like the AI options that they included. I don't like to be like, spied on with the AI tools, so I disabled those. And the transcriptions are always sloppy, so I always deactivate those as well. **What problems is RingCX solving and how is that benefiting you?** RingCX solves our communication issues in logistics by keeping us updated in real-time with drivers and carriers. This solves our main problem in the industry. **Official Response from Madi Hayford:** > Thank you for the review! We are so glad to hear that RingCX is serving as an essential tool for your logistics operations. In an industry where real-time coordination with drivers and carriers is everything, we are pleased that our mini phone shortcuts and easy call handling are helping you stay on top of every shipment. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 14. Protocall Communications RingCX review **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen A. | Systems Admiistrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about RingCX?** RingCX is easy to use and with it linked to RingSense has helped get a better understanding on how the calls went **What do you dislike about RingCX?** I like that in progressive mode you cannot manually hang up to take next call. You can sit there and listen to it ring for 30seconds **What problems is RingCX solving and how is that benefiting you?** It helped us from a financial perspective as we moved from Nice Contact Center to Ring Central CX **Official Response from Madi Hayford:** > Hey Stephen, thank you for sharing your experience with RingCX! We are glad to hear that the integration with RingSense is helping provide greater visibility into your calls and that the transition from your previous solution has delivered financial benefits. The Review Team would love to continue the conversation and learn more about your experience. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon! We appreciate you for being a loyal RingCentral customer, Stephen! ### 15. AI Phone Answering Is Promising, but Call Routing Bugs Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Geoffrey S. | PERSONAL LINES MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about RingCX?** The opportunity to have AI work with my staff to answer the phones and distribute the calls. **What do you dislike about RingCX?** There are bugs at the time and some of the calls get rerouted wrong. **What problems is RingCX solving and how is that benefiting you?** Ensuring that our Spanish speaking clients can easily navigate through the phone system. **Official Response from Madi Hayford:** > Hey Geoffrey, we are proud to hear that the AI Phone Answering in RingCX is providing a better experience for your Spanish-speaking clients. Providing a front door that can understand and respond in a customer's native language is one of the most effective ways to build trust from the very first interaction. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We would love to help improve your experience in any way we can. Thank you for being a loyal RingCentral customer, Geoffrey! ### 16. Lots of potential and usability, with some limitations **Rating:** 3.5/5.0 stars **Reviewed by:** William S. | Director of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about RingCX?** I really appreciate the AI-generated end of call summaries, as well as the flexibility to operate across multiple workstreams. I also find the option to use RingSense very valuable. **What do you dislike about RingCX?** If you don't already use a CRM, your capabilities are restricted. One problem I've noticed is with searching conversations: unless you enter the exact number or the precise name format, your search won't return the result you're looking for. Additionally, the inbox view workstream doesn't sync with the live "hand-off" workstream. If you resolve an issue in inbox mode, it can lead to duplicated efforts because the two aren't connected. **What problems is RingCX solving and how is that benefiting you?** This tool enables my agents to resolve most issues efficiently and with ease, while also providing us with the ability to monitor key performance indicators and assess the quality of their work. **Official Response from Madi Hayford:** > Hey William, thank you for taking the time to share your thoughtful feedback on RingCX! We are happy to hear that the AI-generated summaries, RingSense capabilities, and flexibility across workstreams are adding value to your team’s operations. We appreciate your detailed insights on search and workstream synchronization — this kind of input helps us refine the platform and deliver a smoother experience. Your perspective means a lot, and we will be sure to share it internally as we continue enhancing RingCX. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to continue the conversation together and help improve your experience however we can. Thank you for choosing RingCentral and for being a loyal customer, William! ### 17. Streamlined Platform, But Search Makes Finding Calls Difficult **Rating:** 3.5/5.0 stars **Reviewed by:** Kaitlyn F. | Guest Experience Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about RingCX?** I do like how streamlined it is for the users! I feel like the platform works really well. **What do you dislike about RingCX?** I do wish searching for specific things was easier! Sometimes when I need to hear back a call I cannot find it for the life of me. **What problems is RingCX solving and how is that benefiting you?** It's a great platform for calls! That's where all of our guest call in and get help. **Official Response from Madi Hayford:** > Hey Kaitlyn, thank you for your feedback! We are thrilled to hear that RingCX is providing a streamlined experience for your team and serving as a great platform for your guests to get the help they need. The Review Team would love the opportunity to learn more about your experience with our products and services and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Kaitlyn! ### 18. Simple, Clean UI That Makes Onboarding Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about RingCX?** The user interface is simple and clean, which makes onboarding and training quick and efficient. **What do you dislike about RingCX?** The customization options are very expansive, but they may leave newer users and administrators who are new to the platform confused and in need of additional training or research to fully take advantage of all the tools. **What problems is RingCX solving and how is that benefiting you?** RingCX helps manage the flow of inbound calls while also capturing feature requests that can improve the experience for agents on the phone. **Official Response from Madi Hayford:** > It is great to hear that the RingCX interface is living up to its promise of being simple and clean; nothing helps a team hit the ground running like a UI that does not get in the way! When a platform is as expansive as RingCX, the sheer volume of customization can feel like a steep climb for new administrators. We want to help you turn that expansive power into a cohesive system that works best for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer! ### 19. User-Friendly with Strong Features, But Needs Faster Support **Rating:** 4.0/5.0 stars **Reviewed by:** Janae J. **Reviewed Date:** February 09, 2026 **What do you like best about RingCX?** We use RingCX for phone calls, emails, and team analytics. We like its user-friendly dashboards and help articles. The customer support is also great, and we appreciate the clean layout. The initial setup, customization, and training on RingCX were fantastic. **What do you dislike about RingCX?** Response times with customer support. We have had a case open for over a week without full resolution yet. **What problems is RingCX solving and how is that benefiting you?** We use RingCX to manage customer contacts and streamline reporting for my team. **Official Response from Madi Hayford:** > It is great to hear that RingCX is streamlining your emails and team analytics, and that your initial setup was a fantastic experience. The Review Team would love the opportunity to learn more about your experience with our products and services, and help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Janae! ### 20. Seamless Communication, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Irene W. **Reviewed Date:** January 21, 2026 **What do you like best about RingCX?** I like RingCX's customer engagement features, which connect everything and even allow me to communicate with my team through messages. This real-time connectivity helps us address customer questions effectively and ensures we provide accurate answers. I also found the initial setup to be pretty easy and appreciated the great support provided during the process. **What do you dislike about RingCX?** No dislikes **What problems is RingCX solving and how is that benefiting you?** I use RingCX for handling calls, messages, and appointment confirmations. It connects our team in real time, enabling us to answer customer queries accurately. **Official Response from Madi Hayford:** > Thank you for the exceptional review! We are thrilled to hear that RingCX helps you and your team thrive through real-time connectivity and seamless customer engagement. It is wonderful to know that the integration of calls, messages, and appointment confirmations into a single platform is providing the accuracy and speed your team needs to serve your customers effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 21. Superior Service with Excellent Sound and Visual Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Dave D. | President and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingCX?** Superior service, quality of sound and visual quality **What do you dislike about RingCX?** Cannot think of anything at this time!!!!! **What problems is RingCX solving and how is that benefiting you?** Quality connections with team members and customers/prospects **Official Response from Madi Hayford:** > Thank you for your review! We are thrilled to hear that you are enjoying the superior sound and visual quality of RingCX. We know that clear communication is the foundation of building trust, and we are glad our platform helps you foster quality connections with both your team members and your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Dave! ### 22. Great AI Notetaking and Action Plans, but Call Quality Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Arielle J. | Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about RingCX?** I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. **What do you dislike about RingCX?** The quality of the call service is spotty **What problems is RingCX solving and how is that benefiting you?** Taking notes and processing the next steps during the call has helped me make the most efficient use of my time. **Official Response from Madi Hayford:** > Hey Arielle, thank you for sharing your experience! We are glad to hear that RingCX’s AI notetaking and action plan features help streamline your follow-ups. The Review Team would love to continue the conversation; please reference this review and email us at review@ringcentral.com with more information so we can learn more from you and help improve your experience in any way we can. We appreciate you for being a loyal RingCentral customer, Arielle! ### 23. Works for it's purpose. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela G. | Licensed P&C Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about RingCX?** I like that it is easy to use and it has a red notice when there is a missed call or chat. **What do you dislike about RingCX?** I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. **What problems is RingCX solving and how is that benefiting you?** Being able to communicate with my coworkers as I work from home. **Official Response from Madi Hayford:** > Hey Gabriela, thank you for sharing your experience with RingCX and highlighting both what is working well and where we can improve. It is great to hear that the platform helps you stay connected with your coworkers while working from home. We also appreciate your feedback on picture sharing and voicemail notifications; insights like these help us refine the product. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you. Thank you for being a loyal RingCentral customer, Gabriela! ### 24. I love that it does calls, texts and chats. **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy R. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about RingCX?** It helps that you can change your number to decrees the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. **What do you dislike about RingCX?** The only thing is the announcing of the call being recorded can result in more hangups. **What problems is RingCX solving and how is that benefiting you?** I am able to communicate with my co-worker overseas with ease. The call recording are a great tool for reviewing calls and learning how you can improve. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingCX, Stacy! We are pleased to hear how the platform’s voice, text, and chat capabilities are helping you stay connected and productive, especially across international teams. It is excellent that number flexibility, internal chat, and call recording features support your workflow and professionalism. If you are interested in sharing more about your experience, please email the Review Team at review@ringcentral.com. Thanks again for choosing RingCentral and taking the time to review us! ### 25. Straightforward Setup and the Best Communication Provider I’ve Used **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about RingCX?** The configuration is straightforward, and it’s the best communication provider I’ve ever used. **What do you dislike about RingCX?** Sometimes the reports have bugs, which makes things difficult for the data team. **What problems is RingCX solving and how is that benefiting you?** We routed all customer call communications through RingCentral across multiple teams, which helped us keep everything centralized and consistent. **Official Response from Madi Hayford:** > Jithin, thank you for the incredible feedback! We are honored to be named the best communication provider you have used, and we are so glad that our straightforward setup has helped centralize your multi-team communications. We want to make sure your data team has confidence in our analytics. If you have a specific report that is not pulling correctly, please reach out to our Support Team or please reference this review and email the Review Team at review@ringcentral.com with more details so we can escalate. You can also use the "Report an Issue" feature directly in the RingCX Analytics dashboard. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Jithin! ### 26. Boosts Productivity and Keeps Reports on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Maria B. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about RingCX?** It helps keep the reports in check and assists with productivity. **What do you dislike about RingCX?** It could be a little bit more organized. **What problems is RingCX solving and how is that benefiting you?** It aids with the management of our reports. **Official Response from Madi Hayford:** > Hey Maria, thank you for your valuable feedback! We are thrilled to hear that RingCX successfully boosts your productivity and aids the crucial management of your reports. We appreciate your candid comment that the platform could be a little bit more organized; we are dedicated to providing an intuitive user experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for choosing RingCentral, Maria! ### 27. Incredibly Easy App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Head Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingCX?** How easy the app is to use!!! My comopany loves to use it! **What do you dislike about RingCX?** connection and wifi issues. We do have some drop calls often. **What problems is RingCX solving and how is that benefiting you?** It solves our high phone bill prices!!! **Official Response from Madi Hayford:** > Thank you for the fantastic review! We are excited to hear that your company loves using RingCX and that it has helped significantly reduce your phone bill. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Nicole! ### 28. One of the easiest and effective tools for staffing agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Aldis C. | Sr. Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about RingCX?** The most helpful part of RingCX is its ease of use and it help us to easily implement all the features and integration with other tools of agency. It's friendly interface makes us to use frequently and effectively. One of the best part about RingCX is their customer support which is always available to solve issues in no time. **What do you dislike about RingCX?** As far as I used RingCX, I don't find any issues sometimes chats gets deleted. **What problems is RingCX solving and how is that benefiting you?** RingCX helps us with calling and texting with no errors also provide bulk texting option which ease our work in few areas. **Official Response from Madi Hayford:** > Thank you for your thoughtful review, Aldis! We are pleased that RingCX has been a helpful and effective tool for your staffing agency, especially in simplifying integrations and supporting your team’s day-to-day communications. We are also glad to hear that our Support Team has made a positive impact. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We appreciate you for choosing RingCentral! ### 29. Great mobile + desktop access, but switching between Ring CX and phone can be tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingCX?** I like the availability of using my mobile phone and the app on desktop **What do you dislike about RingCX?** Sometimes I am not able to toggle between Ring CX and my mobile phone to get phone#'s or other info when I am on the phone **What problems is RingCX solving and how is that benefiting you?** Nothing at the moment **Official Response from Madi Hayford:** > Thank you for your feedback! We are glad to hear you are enjoying the flexibility of using RingCX across both your mobile device and desktop app. We are committed to making the transition between your devices and your data as seamless as possible. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 30. Awesome AI Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Megan H. | Patient Access Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about RingCX?** My favorite feature in RingCX is RingSense. RingSense is an amazing tool that provides insights into each call, transcripts, automated scorecards and so much more! It has made call audits and quality assurance a breeze! **What do you dislike about RingCX?** I wish that we could have access to call recordings in realtime. It takes about 1-2 hours for them to load. **What problems is RingCX solving and how is that benefiting you?** The Call auditing process has taken a significantly less amount of time. Go AI! **Official Response from Madi Hayford:** > Hey Megan, thank you for sharing your experience with RingCX! We are pleased that RingSense helps streamline your call audits and quality assurance processes. It is great to know that our AI features make such a positive impact for you and your team! If you are interested in sharing more about your experinece or continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer! ### 31. was great for after hours calls **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about RingCX?** What I like best about RingCX is its user-friendly interface and the ability to manage calls, voicemails, and communication settings all in one place. The system is generally reliable and easy for staff to navigate, which helps reduce training time and improves workflow. I also appreciate the call routing and forwarding features, which are especially useful for keeping communication seamless when team members are working across different locations or remotely. **What do you dislike about RingCX?** One of the main drawbacks of RingCX is that it lacks integration with healthcare-specific tools, making it harder to streamline workflows in a medical setting. We also found that text messaging capabilities were limited, especially compared to more modern platforms like Weave, which offer two-way texting and automation. Additionally, customer support can be slow to respond, which becomes frustrating when urgent communication issues arise. **What problems is RingCX solving and how is that benefiting you?** RingCX helps solve the problem of managing calls across multiple locations and users, which is especially helpful in a busy clinic setting. It allows us to route calls efficiently, manage voicemails centrally, and ensure that no messages are missed — even when staff members are unavailable or working remotely. This has benefited us by improving communication reliability and making it easier to stay connected with patients and team members throughout the day. **Official Response from Madi Hayford:** > Thank you for your thoughtful and detailed review. The Review Team is glad to hear that RingCX improves communication reliability for your clinic and makes after-hours and remote call management more seamless for your team. It is excellent to know that our call routing and voicemail management features support your day-to-day operations. We also appreciate your constructive feedback regarding healthcare-specific integrations, text messaging capabilities, and support responsiveness. These insights are invaluable as we continue enhancing our platform. Please email us at review@ringcentral.com. We would love to learn more about your experience and see how we can help improve it! Thank you again for choosing RingCentral! ### 32. Teams with RingCX **Rating:** 5.0/5.0 stars **Reviewed by:** Gray G. | Human Resources Information System Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingCX?** Easy to usem, interface is like a usual phone. Loved how we were able to change our Hold Tones and that we can hide our Caller ID's for safety purposes. I use it everyday and had never encountered any issues. It even has an AI which helps me take down notes while on call no need for me to really jut down anything, I would use it to take note of my clients email as AI ears works better that mine it seems. Teams works with it too this helps me maximize my not so strong internet connection at the office I'd dial thru RingCX to teams to use it as my voice dial. Support from Reps when we have questions are very fast too no need to beat aroud the bush. New hires even loves it it was pretty easy to implement. **What do you dislike about RingCX?** None really, its perfect as is just need to improve AI features maybe. **What problems is RingCX solving and how is that benefiting you?** It solves my internet problems when presenting as it required little connection compared to other such as teams and zoom. Solves my problems being able to dial everywhere (dif countries) as it is included on our very cheap plan. ### 33. RingCX platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about RingCX?** I like the AI aspects that the RingCX platform offers. I like the amount of data and analytics it provides as well for ensuring the team and call center is preforming as it should. **What do you dislike about RingCX?** The call recordings, i which it should time of day the call was placed. Also, the wrap up time not being listed on work station for after call wrap up time. **What problems is RingCX solving and how is that benefiting you?** Performance and managing my team. Metrics and making sure work flow is good. **Official Response from Madi Hayford:** > Thank you so much for your thoughtful review of RingCX! We are thrilled to hear that the AI features, data insights, and performance analytics make a positive impact on your team’s operations and workflow. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love the opportunity to learn more from you. We appreciate you for being a loyal RingCentral customer! ### 34. Easy, Convenient and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando Manuel V. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RingCX?** RingCentral makes making calls, sending text and receiving faxes easy and convenient. **What do you dislike about RingCX?** The only downside of RingCentral is minor glitches it experiences here and there, but not common to happen all the time. **What problems is RingCX solving and how is that benefiting you?** This is making the communication process easier with the use of the internet instead of having phone landlines and fax machines. This benefits us by easily being able to communicate with clients. **Official Response from Madi Hayford:** > Hey Fernando, thank you for taking the time to share your experience! The Review Team is proud to hear that RingCX makes your communication process easier and more efficient, especially when it comes to calling, texting, and faxing without traditional hardware. We appreciate your note about occasional glitches. While they are not common, we are constantly working to refine the platform and provide the most seamless experience possible. Please be sure to report these occurrences on the platform; for your convenience, we have provided the steps to do so below. If you have additional feedback or would like to share more about your experience, email us at review@ringcentral.com. We would love to hear more from you! Thank you again for choosing RingCentral, Fernando! ### 35. Highly Customizable and User-Friendly Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about RingCX?** Great phone system, very customizable, easy to use **What do you dislike about RingCX?** No issues, some times it can be a bit challenging to configure but their support is helpful **What problems is RingCX solving and how is that benefiting you?** Shared phone system, easy call tracking and analytics **Official Response from Madi Hayford:** > The Review Team appreciates you for providing us with your valued feedback! It is excellent to hear that you find RingCX to be a great, highly customizable, and easy-to-use phone system. We are also glad that it is solving your need for a shared phone system with easy call tracking and analytics, which are key features of the RingCX solution. We understand that configuration can sometimes be a bit challenging, and we appreciate you noting that our Support Team is helpful in those instances. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 36. Ringcentral more flexy and easy to use with all integration **Rating:** 4.5/5.0 stars **Reviewed by:** Rajan kumar K. | Sr. Manager for NextGen Contact Center, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about RingCX?** Many Defaults feature enabled which save time for implementation. **What do you dislike about RingCX?** Little bit upset with Reporting module which is not real-time and have multiple discrepancy. **What problems is RingCX solving and how is that benefiting you?** My business was looking for entire customer support automated with very less call handle by human agent and able to archive in Rincentral. **Official Response from Madi Hayford:** > Thank you for sharing your feedback about RingCX, Rajan! We are proud to hear that the built-in features help streamline your implementation and support automation. It is great to know RingCX helps your business reduce manual call handling while enhancing customer support. If you are interested in sharing more about your experinece, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you. We appreciate you for choosing RingCentral! ### 37. Amazing calling experience **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about RingCX?** The quality of calls, affordable price and amazing features **What do you dislike about RingCX?** None for now, everything is going great so far, been about 2 years using ringcentral **What problems is RingCX solving and how is that benefiting you?** Able to make quality calls with no interruptions **Official Response from Madi Hayford:** > Hey Josh, thank you for your fantastic feedback! The Review Team is honored to hear that our products and service support and empower you and your business. We would love to continue the conversation and learn more about your experience; please email us at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer, Josh! ### 38. Ring Central has been a massive Upgrade. I couldn't be happier with performance **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about RingCX?** I love that it integrates so well with Salesforce. I also really appreciate how well the app works as it allows us as an organizing to put people "on call" without having to give out their personal phone numbers or forward calls from their desk to their cell. I use it daily and it's also very easy to use. The installation process was very easy as well; we were able to completely switch over in the morning and it only took about 10 minutes. We did have a great Customer Support rep who worked with us internally to make sure it was 100% setup before we went live. **What do you dislike about RingCX?** I really have no complaints other than it occasionally logging me out of the Salesforce extension. **What problems is RingCX solving and how is that benefiting you?** We work on a hybrid schedule here at my company, so having Ring Central has benefitted us, for example, by allowing our Support Reps to get calls without them having to be forwarded directly to their cell phones, which is what we were doing prior. Having the app on our phones and turning off/on call queues, as needed, has been a game-changer for Operations. Its also been beneficial for management with respect to call logging and analytics. ### 39. Ring Central is top notch **Rating:** 4.5/5.0 stars **Reviewed by:** Bill H. | Director, Communication Systems and Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about RingCX?** I've found Ring Central to be all its cracked up to be. From an administration point of view very easy to use. The call routing and campaign maintainence has many features that allow more control and quick change when needed. Many online training tools available with Q&A that are helpful. From a Management point of view, the product is outstanding. Love the dashboards, reporting and ability to monitor calls and agent/team performance. From agent point of view, again easy to use with great screen pops and little dealys. **What do you dislike about RingCX?** Getting the technical support needed for the more advanced touch points. **What problems is RingCX solving and how is that benefiting you?** Getting the calls to the right teams or skilled agents in the most efficient ways. **Official Response from Madi Hayford:** > Hey Bill, thank you for your amazing review of RingCX! The Review Team is pleased our product has provided a powerful and phenomenal solution that is deployed across multiple levels and perspectives of your business, from administration, management, and agent usage. It is wonderful that you are finding significant value in call routing, campaign maintenance, and the array of features designed to enhance control and efficiency. If you are interested in continuing the conversation and sharing more about your experience, please email us at review@ringcentral.com - we would love to learn more from you. Thank you for being a loyal RingCentral customer! ### 40. Fantastic Syndication and Clarity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about RingCX?** It syndicates to our CRM platform. It is also very high quality with respect to audio. **What do you dislike about RingCX?** Nothing at the moment. RingCX checks off all of our boxes. **What problems is RingCX solving and how is that benefiting you?** RingCX is using AI to thoroughly take notes of our conversations to speed up our CRM process. It is very granular in its AI. **Official Response from Madi Hayford:** > Thank you for your fantastic review! The Review Team is proud to hear RingCX delivers clear audio, seamless CRM integration, and absolute value through AI features. We are committed to continuing that high standard for you and your team. If you want to share more, please email us at review@ringcentral.com to continue the conversation. We appreciate you choosing RingCentral! ### 41. RingCentral app **Rating:** 4.0/5.0 stars **Reviewed by:** Mark H. | Postgraduate Student Business Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about RingCX?** The RingCentral application functions mostly with the same know apps like Zoom and Teams. It is user friendly and manageable to use. You can also make use of the free version and enjoy seemless communication with your peers using the same platform. I used it daily in my previous work and did not encounter any big problem or issue, hence I cannot comment on the customer support scenario. **What do you dislike about RingCX?** I have not encounter major issue while using the application during my tenure with the company. It functions as it was designed for and fulfill its purpose. **What problems is RingCX solving and how is that benefiting you?** Just like any other applications available on the market, it helps to ease the means of communication whether it be via chat or through virtual meeting. ### 42. RingCentral has many good features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about RingCX?** I've used RingCentral for over 5 years and they are always current with technology and new trends. I like all the features in one product. The price has went down since I started using RingCentral years ago and I like that option. **What do you dislike about RingCX?** I had to call and have my plan updated because my current plan was no longer offered, it was outdated. I felt like someone should have let me know I was over paying for over 9 months. **What problems is RingCX solving and how is that benefiting you?** Allows me to keep up with my customers via phone, text or video. ### 43. Ring CX **Rating:** 3.5/5.0 stars **Reviewed by:** Beth P. | Data Entry Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about RingCX?** I'm really implementing Ring CX to get to the Balto AI tool. That is the part i really want for my team. **What do you dislike about RingCX?** There are limited options for calling other agents or others not on the CX platform. If there are multiple platforms for a company, it's restrictive. During the implementation process, it was not fully explained we would lack that functionality. **What problems is RingCX solving and how is that benefiting you?** Being able to figure out why we are having calls. The dispositions and call notes are going tohelp alot. **Official Response from Madi Hayford:** > Hey Beth, the Review Team appreciates your terrific feedback! We are delighted you find significant value in call notes and implementation, especially with the integration of the Balto AI tool for your team. Your feedback and experience are important to us, and we would love to help improve your experience however we can. Please email review@ringcentral.com to continue the conversation together. Thank you for choosing RingCX! ### 44. RingCentral Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Nilay P. | Marketing Ops Lead - Global Engagements & Campaigns Outreach, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about RingCX?** Unified Communication /Video Conferencing and Webinars **What do you dislike about RingCX?** Cost /Limited Customization / Complexity **What problems is RingCX solving and how is that benefiting you?** RingCX provides a unified platform that consolidates all customer interactions into a single view. This integration ensures that agents have a complete history of customer interactions, enabling them to provide more personalized and effective service. Benefit: Improved customer satisfaction due to consistent and seamless experiences across all channels. **Official Response from Madi Hayford:** > Hey Nilay, thank you for choosing RingCentral and sharing your thoughts about RingCX! It is wonderful that the platform's unified communication, video conferencing, and webinars are helping your team streamline interactions and improve customer satisfaction. The Review Team is proud it is making a positive impact and has improved your customer satisfaction! We encourage you to explore our Ideas Portal; we have shared the link below for your convenience. If you want to continue the conversation and share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 45. Great platform for phone service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingCX?** We use this platform daily in our business. I love the desktop app and functionality. It's so easy to use and works great for out busy call center. Their customer service is wonderful as well. **What do you dislike about RingCX?** Some of the integration with our CRM lags and could be more efficient. **What problems is RingCX solving and how is that benefiting you?** Inbound call routing and IVR capabilities are fantastic. Their HUD serves us as a switchboard for the team members answering inbound calls. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic feedback! We are proud that our Support Team has provided you with wonderful customer service whenever you have needed assistance. It is great that the desktop app is easy for you to use and that the features available play a key role in empowering you and your team members' daily operations. We value your feedback, your insights help us better meet your needs and we encourage you to engage with our Ideas Portal. For your convenience, we included the link below. If you are interested in continuing the conversation, please email us at review@ringcentral.com; we would love the opportunity to learn more about your experience from you. Thank you for choosing RingCentral! ### 46. RingCX **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Manager of Enterprise Cloud Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingCX?** Easy to use and manager, has the most import features you'd need for a contact center. **What do you dislike about RingCX?** No dislikes, it's a great product. It does everything we need. **What problems is RingCX solving and how is that benefiting you?** User availability management, live momotiring and details call and agent reports. **Official Response from Madi Hayford:** > Hey Richard, thank you for your fantastic review of RingCX! The Review Team would love to hear more about how our product benefits you and your business. Please email us at review@ringcentral.com to continue the conversation. We appreciate you for choosing RingCentral! ### 47. I realy like RIng central so I can keep truck of everything **Rating:** 4.5/5.0 stars **Reviewed by:** Ivo S. | Producer Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about RingCX?** The system and the admin portal that I can listen to all voice mails **What do you dislike about RingCX?** I really dont know anything that i dislike **What problems is RingCX solving and how is that benefiting you?** Keep truck of all the calls that are made in my company **Official Response from Madi Hayford:** > Thank you for your fantastic review, Ivo! The Review Team is glad that RingCentral is helping you efficiently conduct business. We appreciate your feedback and hope to hear more from you soon. Thank you for being a loyal RingCentral customer! ### 48. Great for Business Line **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob J. | IT Manager, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about RingCX?** This allows to be able to maintain business phone calls on my cell but keep them where I know that it is work related **What do you dislike about RingCX?** To much freedom when it comes to chats. It can cause productivity issues. **What problems is RingCX solving and how is that benefiting you?** Allow us to have a phone service in hosue **Official Response from Madi Hayford:** > Hey Jacob, thank you for sharing your feedback with us! The Review Team is proud that our platform provides an in-house phone service that allows you to maintain business phone calls on your mobile phone while keeping them work-related. We understand the importance of reliable communication tools in business operations and are glad to provide a solution that meets your needs! If you would like to share more about your experience, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer! ### 49. Amazing Solutions in one App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about RingCX?** The solutions offered to call your customers and your team too **What do you dislike about RingCX?** I'm totally satisfied, I only found solutions with this app **What problems is RingCX solving and how is that benefiting you?** Contact my customers from anywhere around the world. ### 50. Great Product, Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about RingCX?** Ease of implementation, features available and support documentation online.As I've shared time and time again, great product, easy to use and implement for our customers. I will be a fan for life. **What do you dislike about RingCX?** Carrier issues with my phone numbers - I wish we could have a better portal/process to manage this. **What problems is RingCX solving and how is that benefiting you?** Omnichannel needs **Official Response from Madi Hayford:** > We appreciate you sharing your positive experience with us and the community! The Review Team is proud that you find our product easy to use and implement for your customers and that you will be a fan for life; we value your support and loyalty! If you have further feedback or want to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! - [View RingCX pricing details and edition comparison](https://www.g2.com/products/ringcx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+01%3A24%3A55+-0500&secure%5Bsession_id%5D=9d38db49-4696-49ec-b8db-d80ad63e83d3&secure%5Btoken%5D=28de236a5d3079a9d668dbb41b40e4820062810a9e9f717540e97e1e5b141b75&format=llm_user) ## RingCX Integrations - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingCX Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Self-Service Experience** - Knowledge Base - Searchable Articles **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Personalization - Inbound Identification - Regulatory Compliance **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Self-Service Platform** - Automation - Artificial Intelligence - Integrations ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Help Desk **Agentic AI - Customer Self-Service** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Platform** - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top RingCX Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (598 reviews)