RingCX Reviews & Product Details

I really appreciate the AI-generated end of call summaries, as well as the flexibility to operate across multiple workstreams. I also find the option to use RingSense very valuable. Review collected by and hosted on G2.com.

If you don't already use a CRM, your capabilities are restricted. One problem I've noticed is with searching conversations: unless you enter the exact number or the precise name format, your search won't return the result you're looking for. Additionally, the inbox view workstream doesn't sync with the live "hand-off" workstream. If you resolve an issue in inbox mode, it can lead to duplicated efforts because the two aren't connected. Review collected by and hosted on G2.com.

I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. Review collected by and hosted on G2.com.

The quality of the call service is spotty Review collected by and hosted on G2.com.

I like that it is easy to use and it has a red notice when there is a missed call or chat. Review collected by and hosted on G2.com.

I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. Review collected by and hosted on G2.com.

It helps that you can change your number to decrees the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. Review collected by and hosted on G2.com.

The only thing is the announcing of the call being recorded can result in more hangups. Review collected by and hosted on G2.com.

It helps keep the reports in check and assists with productivity. Review collected by and hosted on G2.com.

It could be a little bit more organized. Review collected by and hosted on G2.com.

RingCX is easy to use and with it linked to RingSense has helped get a better understanding on how the calls went Review collected by and hosted on G2.com.

I like that in progressive mode you cannot manually hang up to take next call. You can sit there and listen to it ring for 30seconds Review collected by and hosted on G2.com.

The most helpful part of RingCX is its ease of use and it help us to easily implement all the features and integration with other tools of agency. It's friendly interface makes us to use frequently and effectively. One of the best part about RingCX is their customer support which is always available to solve issues in no time. Review collected by and hosted on G2.com.

As far as I used RingCX, I don't find any issues sometimes chats gets deleted. Review collected by and hosted on G2.com.

My favorite feature in RingCX is RingSense. RingSense is an amazing tool that provides insights into each call, transcripts, automated scorecards and so much more! It has made call audits and quality assurance a breeze! Review collected by and hosted on G2.com.

I wish that we could have access to call recordings in realtime. It takes about 1-2 hours for them to load. Review collected by and hosted on G2.com.

What I like best about RingCX is its user-friendly interface and the ability to manage calls, voicemails, and communication settings all in one place. The system is generally reliable and easy for staff to navigate, which helps reduce training time and improves workflow. I also appreciate the call routing and forwarding features, which are especially useful for keeping communication seamless when team members are working across different locations or remotely. Review collected by and hosted on G2.com.

One of the main drawbacks of RingCX is that it lacks integration with healthcare-specific tools, making it harder to streamline workflows in a medical setting. We also found that text messaging capabilities were limited, especially compared to more modern platforms like Weave, which offer two-way texting and automation. Additionally, customer support can be slow to respond, which becomes frustrating when urgent communication issues arise. Review collected by and hosted on G2.com.

Easy to usem, interface is like a usual phone. Loved how we were able to change our Hold Tones and that we can hide our Caller ID's for safety purposes. I use it everyday and had never encountered any issues. It even has an AI which helps me take down notes while on call no need for me to really jut down anything, I would use it to take note of my clients email as AI ears works better that mine it seems. Teams works with it too this helps me maximize my not so strong internet connection at the office I'd dial thru RingCX to teams to use it as my voice dial. Support from Reps when we have questions are very fast too no need to beat aroud the bush. New hires even loves it it was pretty easy to implement. Review collected by and hosted on G2.com.

None really, its perfect as is just need to improve AI features maybe. Review collected by and hosted on G2.com.