RingCX Reviews & Product Details

Unified experience: voice, chat, digital channels, and CRM integrations all in one place

Fast to deploy and easy to use for agents and admins (huge win)

Strong real-time insights that actually help supervisors act in the moment

Built on RingCentral’s reliability, so it scales well and just works Review collected by and hosted on G2.com.

Customization limitations — For highly specific call-flow or rule configurations, the tools can feel less flexible than some legacy CCaaS platforms.

Some advanced features are still evolving — Particularly around AI-powered automation and workforce optimization compared to very mature contact-center suites.

Reporting depth — While solid overall, deeply custom or granular analytics sometimes require creative workarounds.

Ecosystem dependency — RingCX works best when you’re fully within the RingCentral ecosystem; mixed platforms can reduce value.

Learning curve for power users — Though user-friendly overall, mastering all features (especially admin tooling) takes time.

If you want, I can tailor this to specific roles (e.g., agents vs. supervisors vs. IT admins)! Review collected by and hosted on G2.com.

I love that RingCX is easier to use than Microsoft Teams, with fewer dropped calls and clearer voicemails. I appreciate the flexibility of using it on any device, as long as we can log into our account. There's no need for a physical phone; it can be used just over the web via a headset. This is particularly valuable for myself and others in my department who work from home or on the go, as it ensures no missed calls on tablets, laptops, or cell phones. The setup was easy and quick, with little to no hassle. Review collected by and hosted on G2.com.

About the only thing that I don't like is having to confirm my 911 location each time log into my desktop here at work when the unit has moved. Review collected by and hosted on G2.com.

I think RingCX has been pretty reliable with no significant issues. It's great that we can see all the activity clearly. Everyone in our office has been able to work with it pretty well. Having consistency makes our jobs a lot easier without worrying about calls dropping or missed calls. Knowing that every time we are talking with our clients, we can trust the call's stability is big for us. Review collected by and hosted on G2.com.

Maybe the onboarding process took a while to fully implement. Setting up all the phones and buttons took time and required many calls to RingCentral customer support. Review collected by and hosted on G2.com.

I like that RingCX is really easy to use. You can have, like, mini phones to use as a quick shortcut, and I make use of that pretty often. The option to transfer and hold calls is really easy to use too. Also, I appreciate that it doesn't require a high-speed internet connection, so I can use it without worrying about my internet speed. Review collected by and hosted on G2.com.

I don't like the AI options that they included. I don't like to be like, spied on with the AI tools, so I disabled those. And the transcriptions are always sloppy, so I always deactivate those as well. Review collected by and hosted on G2.com.

I really appreciate the AI-generated end of call summaries, as well as the flexibility to operate across multiple workstreams. I also find the option to use RingSense very valuable. Review collected by and hosted on G2.com.

If you don't already use a CRM, your capabilities are restricted. One problem I've noticed is with searching conversations: unless you enter the exact number or the precise name format, your search won't return the result you're looking for. Additionally, the inbox view workstream doesn't sync with the live "hand-off" workstream. If you resolve an issue in inbox mode, it can lead to duplicated efforts because the two aren't connected. Review collected by and hosted on G2.com.

I like RingCX's customer engagement features, which connect everything and even allow me to communicate with my team through messages. This real-time connectivity helps us address customer questions effectively and ensures we provide accurate answers. I also found the initial setup to be pretty easy and appreciated the great support provided during the process. Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.

Superior service, quality of sound and visual quality Review collected by and hosted on G2.com.

Cannot think of anything at this time!!!!! Review collected by and hosted on G2.com.

I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. Review collected by and hosted on G2.com.

The quality of the call service is spotty Review collected by and hosted on G2.com.

I like that it is easy to use and it has a red notice when there is a missed call or chat. Review collected by and hosted on G2.com.

I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. Review collected by and hosted on G2.com.

It helps that you can change your number to decrees the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. Review collected by and hosted on G2.com.

The only thing is the announcing of the call being recorded can result in more hangups. Review collected by and hosted on G2.com.