--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1374 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1374 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,374 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users praise the **ease of use** of RingEX, finding it simple for communication and organization across teams. (195 reviews) - Users appreciate the **helpful customer support** of RingEX, enhancing their experience with reliable and user-friendly features. (124 reviews) - Users value the **reliable connection and helpful support** of RingEX, enhancing their communication experience significantly. (100 reviews) - Users value the **exceptional reliability** of RingEX, which enhances communication and productivity through high-quality performance. (96 reviews) - Users value the **easy-to-use phone calls** with HD voice quality, enhancing customer support and communication efficiency. (93 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (92 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Easy Setup (72 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **complex processes** of RingEX can complicate setup and dealing with customer care can be challenging. (44 reviews) - Users often face **call issues** with RingEX, experiencing inadequate logs and poor customer support during critical situations. (42 reviews) - Users find **customer support challenging** , experiencing difficulties with complexity and unnecessary processes for known issues. (41 reviews) - Users find the **customer service occasionally difficult** to navigate, hindering the overall support experience. (35 reviews) - Users experience **interface overwhelm** and occasional slow support, leading to frustration and a challenging navigation experience. (35 reviews) - Missing Features (34 reviews) - Users find the **customer support challenging** due to complicated navigation and unnecessary steps for known issues. (33 reviews) - Learning Curve (32 reviews) - Difficult Navigation (29 reviews) - Lack of Intuitiveness (29 reviews) ## RingEX Reviews ### 1. Easy Transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RingEX?** After being with a legacy phone service provider, the swtich to Ring Central was one of the easiest we've gone through. **What do you dislike about RingEX?** It was so easy, it felt almost too simple, like something was missing. However, all is working well. **What problems is RingEX solving and how is that benefiting you?** Ring Central has provided excellent service at a much lower cost than what we had in the past. The team at Ring Central also understood our needs and did not try to oversell things we did not need. **Official Response from Madi Hayford:** > The Review Team is proud to hear that your switch to RingCentral has proven seamless and beneficial! It is terrific that our product and service have lived up to and exceeded expectations. We would love to learn more about your excellent experience; if you are interested, please email review@ringcentral.com. Thank you for choosing RingCentral! ### 2. Good Features, Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connie L. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Customer Support Team is very knowledgeable and helpful. **What do you dislike about RingEX?** It's not a very easy to use platform. I find myself challenged with certain set ups. **What problems is RingEX solving and how is that benefiting you?** Tracking calls by user. **Official Response from Madi Hayford:** > Hey Connie, we appreciate your terrific review! The Review Team is proud that our Support Team provides aid that exceeds expectations whenever needed. We would love to hear more from you; please email us at review@ringcentral.com with more information so we can continue the conversation. Thank you for being a loyal RingCentral customer! ### 3. Great service of Ring Central **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan K. | Sr. System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingEX?** I love this application 1. Easy to handle calls flow. 2. We can customize all the settings. 3. Support is fabulous. 4. Easy to impliment in environment. **What do you dislike about RingEX?** This works only for US. This should be have feature to use in India also. **What problems is RingEX solving and how is that benefiting you?** Support is great. Last time we need to change the call flow to pick up the calls in different time schedule and in different counteries agents. They help me on this issue and fix it. **Official Response from Madi Hayford:** > Hey Pawan, thank you for your terrific feedback! It is great that you love using RingEX and find it easy to handle call flows, customize settings, and implement. The Review Team is glad that our Support Team provides the best assistance whenever you need it, especially with handling different time schedules across countries. Your input is valuable; if you are interested in sharing more, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer! ### 4. Ring is a fantastic platform to replace traditional phone systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Easy to administrate, functionally similar to MS Teams. Removes redundant sytstems and incorporates them into one product. **What do you dislike about RingEX?** This system is 100% reliant on operational network connectivity. If your ISP goes down, so does your phone functionality. Its imperative that you have redundant ISP functionality for ciritcal team members or you could lose connectivity in Emergency/Crisis situations. **What problems is RingEX solving and how is that benefiting you?** It incorporates multiple platforms into one package. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback about RingEX! The Review Team is glad you find our product a fantastic replacement for traditional phone systems and that its ease of administration and integration of multiple platforms into one package works well for you; we aim to simplify operations and reduce redundant systems for our users. We also appreciate your thoughtful observation about the reliance on network connectivity. If you want to share more and continue the conversation, please email us at review@ringcentral.com; we would love to continue the conversation together. Thank you for trusting RingEX as your communication platform and being a loyal RingCentral customer! ### 5. Easy to Use, No Compaints **Rating:** 4.0/5.0 stars **Reviewed by:** Meg C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingEX?** RingEX is easy to use, set up, integrate, implement, and understand. I get calls straight to my phone and have no problems receiving calls and texts. I use it often, and there are a lot of customization possibilities. **What do you dislike about RingEX?** Customer service is hard to get to at times. Also the SMS registration is a little confusing. **What problems is RingEX solving and how is that benefiting you?** Being able to receive calls to my business on my phone while being able to have a different phone number other than my personal cell. **Official Response from Madi Hayford:** > Hey Meg, thank you for your feedback and for highlighting the ease of use and customization options with RingEX! The Review Team is glad that receiving calls and texts directly on your phone has been beneficial for your business. We apologize for any difficulties you have experienced and we would love to help improve your experience however we can. If you would like to continue the conversation or share more about your experience, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral! ### 6. RingEX has played a vital role in my Organization's business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tristen C. | IT Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The ease of setup with RingEX has been one of my favorite features. We are able to get new Users up and running quickly and seamlessly. **What do you dislike about RingEX?** A minor complaint: availability of documentation of advanced features. **What problems is RingEX solving and how is that benefiting you?** The vast majority of our business communication is built on RingEX. RingEX has allowed us to set up our phones systems just the way we need them for smooth communication. **Official Response from Madi Hayford:** > Hi Tristen, thank you for your thoughtful review! The Review Team is pleased to hear RingEX plays such a vital role in your organization’s communication and that the ease of setup has been a standout feature for you. It is fantastic that RingEX allows you to configure your phone systems for smooth business communications. We appreciate your feedback about the availability of documentation, and we would love to continue the conversation and learn more from you; please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 7. Easy switch, everything taken care of. Great Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Useful support, asking relevent questions. **What do you dislike about RingEX?** Account reps don't understand putting an out of office reply on email. **What problems is RingEX solving and how is that benefiting you?** Phone, SMS, Voicemail, and call management. **Official Response from Madi Hayford:** > Hey Daniel, thank you for your feedback. The Review Team is thrilled the switch to RingCentral was smooth and that our Support Team was helpful, especially in asking the right questions to meet your needs! Providing reliable assistance is a top priority for us, and it is great to know it made such a significant impact on your experience. It is wonderful that RingEX simplifies your communication by integrating phone, SMS, voicemail, and call management. To share more about your experience, please email review@ringcentral.com. Thank you for choosing RingCentral! ### 8. Excellent soft phone provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about RingEX?** We have been using RingCentral daily for about a year. The call quality is superb, and the platform is very easy to navigate and implement. Both the sales and technical support teams are friendly and patient. Additionally, the pricing is reasonable and offers great value. **What do you dislike about RingEX?** Ring centrla do not offer sms services in Australia however it was not essential for our business **What problems is RingEX solving and how is that benefiting you?** We are an outsourcing company which providing services from a different contry. RingCentral enables seamless communication from any device, anywhere, with cloud-based tools that support remote and hybrid work models **Official Response from Madi Hayford:** > Thank you for sharing your experience and highlighting the key aspects of RingCentral that have positively impacted your business! The Review Team is delighted to hear that our platform's call quality, ease of use, and value have been beneficial for your operations. It is especially great that our sales and technical support teams have been friendly and patient in assisting you. We appreciate your feedback and value insights like yours to guide future enhancements. It is terrific that RingCentral has been instrumental in supporting your outsourcing business by enabling seamless communication and flexibility for remote and hybrid work models. To share more or continue the conversation, please email us at review@ringcentral.com. Thank you for choosing RingCentral to empower your business! ### 9. Reliable & Generally Great for Inbounds **Rating:** 4.0/5.0 stars **Reviewed by:** Paul G. | Internal Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about RingEX?** The inbound calls that come in are relevant over 90% of the time, making it simple to connect. They also do a great job funneling calls location to location **What do you dislike about RingEX?** It is not the easiest to dial on. We use it only to a limited extent. **What problems is RingEX solving and how is that benefiting you?** This is our reliable phone interface we count on everyday. ### 10. Good Connection **Rating:** 4.5/5.0 stars **Reviewed by:** Jonita S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** Personalisation of text messages and easy calls **What do you dislike about RingEX?** number ends up in spam usually when cold calling **What problems is RingEX solving and how is that benefiting you?** Connecting leads **Official Response from Madi Hayford:** > Hi Jonita, the Review Team is delighted to hear about your great experience with RingEX! We would love to continue the conversation and learn how we can improve your experience further. Please email us at review@ringcentral.com with more information so we can continue the conversation together. Thank you for choosing RingCentral! ### 11. Convenient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about RingEX?** I love how easy the software is to navigate. All menu options are displayed on the left, so it's easy to keep an overview of your tasks and which items to select for whichever purposes. RingCentral allows for seamless operation, handling multiple calls in a short span of time, as well as keeping a history over every action you have taken through this program. I use it every day and I love it! It's the perfect integration in my work-day. **What do you dislike about RingEX?** Sometimes it does feel like there is a lot of text to navigate through, or perhaos the actual design/UI could use a small overhaul, but it's not interfering with anything. **What problems is RingEX solving and how is that benefiting you?** I am able to call customers, clients, employees and other business locations of ours. ### 12. Ring Central Has Nice Features **Rating:** 4.0/5.0 stars **Reviewed by:** Bonnie L. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about RingEX?** I use a CRM designed for Executive Recruiting (PC Recruiter), and Ring Central works really well with it. I can push a button on a contact name in PC Recruiter and either call or text the individual, taking notes in real-time during the conversation. I can also send an email and schedule a follow-up meeting right there during the call. **What do you dislike about RingEX?** Ring Central does not have an autodialer feature, which would allow me to make more calls in a shorter period of time. Also, to my knowledge, it doesn't have a pre-recorded voicemail message that I can leave by pressing a button if I get somebody's voicemail. Setting up SMS messaging with Ring Central was not easy. It took a few weeks, multiple phone calls, and a lot of emails back and forth. I finally have SMS messaging capabilities, but it took over four weeks. **What problems is RingEX solving and how is that benefiting you?** It answers the phone, directs callers to my number, and provides a voicemail during non-work hours. In my opinion, it's more professional than having my mobile phone on me 24/7. It's very easy to send a text and I can type on my keyboard rather than talk to text or typing on a mobile phone. **Official Response from Madi Hayford:** > Hey Bonnie, the Review Team values your fantastic feedback. It is our pleasure to help you maintain a professional image and streamline your communication efforts! We are delighted that our product integrates seamlessly with your CRM, making it convenient for you to stay organized and productive during your recruiting calls. If you have further suggestions or questions, please email us at review@ringcentral.com. We are here to support you every step of the way! Thank you for being a loyal RingCentral customer! ### 13. The support team is very responsive on chat, I do like having that support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** The ease of tech support and the ability to get correct analytics quickly. **What do you dislike about RingEX?** I wish we knew when outages or updates were happening. **What problems is RingEX solving and how is that benefiting you?** We switched from Aircall to RingCentral and it made the transition very easy. We were struggling with pulling analytics and being able to easily monitor our representatives and the call qualities. **Official Response from Madi Hayford:** > We appreciate your thoughtful review! The Review Team is delighted that you find value in RingEX, particularly with the responsiveness of our Support Team and the ease of accessing accurate analytics. Transitioning platforms can be a challenge, and we are proud to know that your move from Aircall to RingCentral was smooth and that our product helps you monitor call quality and representative performance effectively. Transparency and proactive communication are essential to us; please check out how to turn on service status notifications. For your convenience, we have included the link below! To continue the conversation or share more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 14. FAST AND FRIENDLY SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** TAISHA H. | PHARMACY TECH, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** IT HELPS KEEP OUR TEAM CONNECTED AND WE ARE ABLE TO ACCESS ANYTIME ANYWHERE **What do you dislike about RingEX?** NO DISLIKES, LOVE THIS SOFTWARE, YOU WILL NOT BE DISSAPOINTED **What problems is RingEX solving and how is that benefiting you?** I DO NOT HAVE ANY ISSUES AT THE MOMENT, BUT THEY DID HELP ME UPDATE MY CONTACT INFORMATION FAST AND EASY WHEN I FORGOT MY LOG IN **Official Response from Madi Hayford:** > Thank you for your glowing review! The Review Team is thrilled that RingEX helps connect your team seamlessly anytime, anywhere. It is fantastic that you find the platform extremely reliable and easy to use, and we are delighted that our team has assisted you so quickly and efficiently with updating your contact information. Your satisfaction means the world to us, and we are here to ensure your experience remains top-notch. If you want to share more about your experience, please email us at review@ringcentral.com to continue the conversation. Thank you for trusting RingCentral to support your team’s communication, Taisha! ### 15. RingEX as your business VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Rowena D. | Information Technology Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about RingEX?** I experienced first hand how to be a user and an admin. What I love about it is the user friendly UI of it as a user. You don't need a step by step guide, the design is very minimalistic and straightforward, good for all age range. **What do you dislike about RingEX?** From time to time, I experience a little lag, or it's not responding when you click a certain menu but it's an everyday case, so we're still happy about it. **What problems is RingEX solving and how is that benefiting you?** RingEx has solved the provisioning and deployment of user accounts, and the ease of adapting to new tools. **Official Response from Madi Hayford:** > Hey Rowena, thank you for your excellent feedback! The Review Team is delighted that you find RingEX user-friendly and beneficial for provisioning and deployment. If you need any assistance or would like to share more about your experience, please feel free to email us at review@ringcentral.com; we would love to continue the conversation with you. We appreciate you for choosing RingCentral! ### 16. Make your organization bigger & stronger with RingCentral! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about RingEX?** RingCentral MVP stands as a quintessential, comprehensive communication solution designed to streamline and enhance your communication needs across various platforms. This versatile tool seamlessly integrates phone services, video conferencing, fax, and SMS functionalities, ensuring you remain connected and efficient regardless of your location. One of the standout features I appreciate is the mobility of your phone number; it essentially travels with you, eliminating the need to share your personal contact details. This feature not only bolsters privacy but also promotes a more professional demeanor in your communications. Moreover, RingCentral MVP provides a significant degree of flexibility, particularly when it comes to managing work-life balance. The ability to effortlessly disconnect and transition into vacation mode without compromising your professional responsibilities or availability is invaluable. This aspect of RingCentral MVP has personally afforded me peace of mind, knowing I can fully immerse in my leisure time while remaining accessible as needed. My experience with RingCentral MVP has been nothing short of remarkable. Its reliability, combined with a wide array of features, caters to virtually every communication need one might have in the professional realm. The platform's user-friendly interface and seamless integration capabilities further enhance its appeal, making it an indispensable tool for modern businesses. In summary, my utilization of RingCentral MVP has been immensely gratifying. Its comprehensive suite of features, coupled with its reliability and user-centric design, has profoundly improved my communication workflow. I wholeheartedly endorse RingCentral MVP to anyone seeking a robust, all-encompassing communication solution that bridges the gap between professionalism and convenience. **What do you dislike about RingEX?** Difficulty to have French customer service. **What problems is RingEX solving and how is that benefiting you?** It lowers the monthly cost of our communication tools. **Official Response from Madi Hayford:** > Hey Anthony, the Review Team appreciates your thorough and positive review! We are delighted to hear about your satisfaction with our comprehensive communication solution and how it has improved your professional workflow. We value your feedback and look forward to continuing to support your communication needs while providing you with an extraordinary experience. Thank you for choosing RingCentral! ### 17. Lead Telecom Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Victor S. | Lead Telecom Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** Good response on time on support. Easy to find support. **What do you dislike about RingEX?** Better to improve documentation from the portal service.ringcentral.com and navigate to more > security & compliance > trust portal **What problems is RingEX solving and how is that benefiting you?** Improvde communication **Official Response from Madi Hayford:** > Thank you for your great feedback, Victor! The Review Team would love to learn more about your experience with RingEX; please email us at review@ringcentral.com to continue the conversation. We appreciate you for being a loyal RingCentral customer! ### 18. Easy and good for compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about RingEX?** I like that it is easy to use, everything is pretty straight forward. You also get email notifications for things received other than phone calls, that makes it easy for us to file in our management system. With this integration, we are able to keep compliant in our filing. **What do you dislike about RingEX?** The app on the phone is could use some updates, as there is not much you can do when receiving a call (just answer or reject). **What problems is RingEX solving and how is that benefiting you?** it has helped me in creating new users and adding new employees **Official Response from Madi Hayford:** > Thank you for your fantastic feedback! The Review Team is delighted that RingEX has helped empower you and your business by providing straightforward, reliable service and features. We would love to continue the conversation; please email us at review@ringcentral.com with more information so we can learn more about your experience. We appreciate you choosing RingCentral! ### 19. Great UC service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about RingEX?** Intuitive and lots of options. Support is awesome when I need them. Implementation was a breeze, I did not need any assistance. I use it all the time, especially with the Outlook and Hubspot integration. **What do you dislike about RingEX?** Sometimes it is hard to navigate to what you need, but their support is awesome at helping navigate that. **What problems is RingEX solving and how is that benefiting you?** I have a phone service, Fax service, Toll free number, Meetings which all make my company look and feel bigger than it is. That is important for a small business. **Official Response from Madi Hayford:** > Thank you for sharing; your feedback helps us continue to enhance the user experience! The Review Team is delighted that RingEX is a valuable tool for your business and that the implementation process and Support Team have exceeded expectations. It is fantastic to know you appreciate the integrations with Outlook and HubSpot and that the features help support and empower you and your business to grow! We are proud our Support Team has been able to assist you whenever you have needed additional guidance. If you want to continue the conversation and share more, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral! ### 20. A Great Solution for Cloud-Based Phone and Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about RingEX?** We find the service to be very reliable, and very easy for the end-users to activate and use. Being able to use both the softphone apps as well as deskphones, interchangeably, is a huge benefit. **What do you dislike about RingEX?** The only downsides with this service is that customer support can be lacking. It can be very challenging to actually get any responses from support, and the online documentation is only helpful sometimes, for the most basic/general of scenarios or issues. Anything more complicated, particularly issues/delays relating to porting of numbers, requires direct support and that is not always easy to get. **What problems is RingEX solving and how is that benefiting you?** This service solves the problems of having users tied to their desks in order to make and receive phone calls on legacy phone systems, freeing them up to handle calls from anywhere using softphone apps on PCs and/or smartphones, while also still supporting the use of optional deskphones for those users that prefer them. This service also provides robust and detailed call flow/handling options that have satisfied even the most complicated of user requests. **Official Response from Madi Hayford:** > Hey Tyler, thank you for sharing your experience with RingCentral MVP! The Review Team is thrilled to hear that you find our service reliable and user-friendly, especially with the flexibility it offers between softphone apps and desk phones. Knowing that our service allows your users to handle calls from anywhere and supports various preferences is fantastic. We are committed to providing robust call flow options to meet your needs! We apologize for any difficulties you have encountered; your feedback is valuable, and we are continuously working to improve these areas. If you need further assistance or want to share more, please email us at review@ringcentral.com. Thank you for being a loyal customer! ### 21. We love ringcentral **Rating:** 4.0/5.0 stars **Reviewed by:** Jack W. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about RingEX?** The meetings work very well. They are easy to schedule and we haven't had anyone have any issues other than their own connectivity. **What do you dislike about RingEX?** I haven't found anything I dislike so far. scheduling a meeting is right through outlook, so there's no additional steps that are required to put it on my calendar like some other apps meeting software I have used in the past. **What problems is RingEX solving and how is that benefiting you?** RingCentral Meetings has helped us cut out a lot of travel for meetings. We now do them virtually, and everyone gains back anywhere from 1-3 days of productivity. This is huge for sales people that could be the difference in a sale or a missed opportunity. **Official Response from Madi Hayford:** > Hey Jack, the Review Team appreciates your feedback! It is excellent that RingCentral has helped streamline your scheduling process and has improved your team's productivity. If you ever want to share more about your experience, please email us at review@ringcentral.com. We are here to support your success however we can! Thank you for being a loyal RingCentral customer; we look forward to continuing to support and empower you and your business! ### 22. very easy to use system makes my work more streamlined especially the fax features **Rating:** 5.0/5.0 stars **Reviewed by:** Janet B. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about RingEX?** The ability to work from anywhere and send and reeive faxes **What do you dislike about RingEX?** I can't think of anything I dislike, all works well. **What problems is RingEX solving and how is that benefiting you?** The flexiblity to work from home or the office, anywhere **Official Response from Madi Hayford:** > Hey Janet, thank you for sharing your positive experience! The Review Team is pleased that RingCentral’s fax and remote work features have been valuable in streamlining your work. Flexibility and ease of use are key to our platform, and it is wonderful to know they are helping you stay productive from any location. If you are interested in sharing more about your experience, please email us at review@ingcentral.com. Thank you for choosing RingCentral! ### 23. It's The Greatest Enterprise Product w/ the Worst Support **Rating:** 5.0/5.0 stars **Reviewed by:** Edward L. | IT Network & System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about RingEX?** The platform is very rich with abundant features and wide support. Implementation is simple and the UI is easy to use. **What do you dislike about RingEX?** I'm not sure. The likes make it difficult to think about the dislikes. Customer support is sometimes difficult to work with but I guess that's with any helpdesk. **What problems is RingEX solving and how is that benefiting you?** RingEX is very admin friendly, probably better than all other platforms available through the competition. **Official Response from Madi Hayford:** > Hey Edward, the Review Team appreciates your feedback; we are proud that our VOiP services have made managing users easier for you! Our apologies for any challenges you experienced with our support services. Ensuring our customers receive effective assistance is our top priority, and we are sorry to hear that your recent interactions did not meet your expectations. Please email us at review@ringcentral.com so we can discuss this further and identify areas for improvement. We value your business and are committed to improving your experience with RingCentral! ### 24. RingEX saved me from two phones **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** I enjoy the clear conversation when hearing the other person speak! It's very easy to use and switch to mulitple numbers! **What do you dislike about RingEX?** I don't have anything bad to say, I enjoy using RingEX **What problems is RingEX solving and how is that benefiting you?** They aren't solving any problems. I've never had any issue! **Official Response from Madi Hayford:** > We appreciate your wonderful feedback! The Review Team is delighted to hear that RingEX has made managing multiple numbers seamless and that you enjoy the clear and easy conversations. It is fantastic to know the platform fits so effortlessly into your routine. We are thrilled that RingEX has been a reliable communication tool for you! If you are interested in continuing the conversation and sharing more about your experience, please do not hesitate to email us at review@ringcentral.com. Thank you for choosing RingCentral — we are grateful to have you as a satisfied customer! ### 25. Terrible Service and Billing – A Complete Nightmare! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about RingEX?** There is nothing i like about Ringcentral **What do you dislike about RingEX?** RingCentral’s service and billing are a nightmare. Constant errors, unclear charges, and their support team is useless at best. We’ve spent countless hours trying to fix basic billing issues, and it feels like they couldn’t care less. The whole experience has been frustrating and unprofessional. Stay far away if you value your time and sanity. **What problems is RingEX solving and how is that benefiting you?** Making calls and receiving calls from the US **Official Response from Madi Hayford:** > The Review Team would love the opportunity to learn more about your experience so we can help improve it however we can. Please email us directly at review@ringcentral.com with more information so we can address the challenges you have encountered. We appreciate your feedback and look forward to hearing back from you. ### 26. RingEx is perfect for our growing company! **Rating:** 4.5/5.0 stars **Reviewed by:** Jami E. | Education Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingEX?** I like the ability to use text and video calls. It is easy to set up and easy to manage. Customer service is reponsive and professional. **What do you dislike about RingEX?** Some new team members need help, but there are many videos available to assist with training. **What problems is RingEX solving and how is that benefiting you?** RingEx solved the problem of multliple phone lines by combining all into one platform. **Official Response from Madi Hayford:** > Thank you for your positive review! The Review Team is pleased that RingEX is such a great fit for you and your company. It is wonderful to know that you find the text and video call features easy to use and manage and that our customer service has exceeded expectations. If you would like to share more about your experience, please email us at review@ringcentral.com; we would love to continue the conversation with you. We appreciate you for choosing RingCentral; we look forward to continuing to empower your company as you grow, Jami! ### 27. Ease of Use and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about RingEX?** RingEX is user-friendly and inexpensive. If I ever run into complications the customer service time is always prompt, friendly, and professional to get the results I'm looking for. Highly Recommend! **What do you dislike about RingEX?** We always have staff in the office during business hours and I wish there was a way to prevent our recording to say "Please wait while we connect you with the next available agent." **What problems is RingEX solving and how is that benefiting you?** Cost savings and efficiency to return phone calls. The voicemail goes to a text so we don't have to necessarily "listen" to the voicemail and can just read the text. **Official Response from Madi Hayford:** > Thank you for the great review and your high recommendation of RingCentral to others! The Review Team is glad that you find RingEX user-friendly and cost-effective and that features like voicemail-to-text are helping improve your efficiency and meet your needs. We are proud that our Support Team consistently delivers friendly, valuable, and professional assistance whenever you need help. To share more about your experience, please email us at review@ringcentral.com; we would love to continue the conversation with you! ### 28. RINGEX VOIP SERVICES OFFERS GREAT VALUE AND AWESOME EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsin D. | senior account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about RingEX?** It is convenient and easy to use especially when making audio calls, video conferencing and sending texts to our clients.It's features are great,functionable,very extensive and works reliably.Am able to intergrate the software with our new Vacation Rental software which made communication with our guests more easier and automated.They also have amazing customer services,willing to help and guide every step.I highly recommend this tool. **What do you dislike about RingEX?** Nothing,i had a great experience with this software. **What problems is RingEX solving and how is that benefiting you?** The softphone can be installed on multiple computers allowing you to have,for example;one copy installed on your desktop and the other copy on your laptop.So i can leave my desk and take my laptop with me and still be able to answer my phone .It has offered an affordable options for tele-conferences and provides multiple options for customer srevices when needed.Overall am quite happy with this software services. **Official Response from Ring Central:** > Mohsin, So thrilled to see your review come through! Thanks for sharing your experience with the product and our support team. If we can support you further, give a shout! - Review@RingCentral.com ### 29. We have been using RingCentral for 3 years. We currently have 20 lines. Great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle F. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about RingEX?** Ability to have unlimited number of extensions for all of our facilities. Great customer service when I need help. **What do you dislike about RingEX?** Sometimes complicated to do things on the app (configuring things), so I have to call for support. **What problems is RingEX solving and how is that benefiting you?** Trying to add a line and order a phone. **Official Response from Madi Hayford:** > Hey Michelle, the Review Team appreciates you being a valued RingCentral customer for the past three years and sharing your experience with us and the community! We are pleased that our customer service has exceeded expectations and that you benefit from the flexibility of unlimited extensions across your facilities. We are proud that our Support Team is always here to help when you need it! Your feedback is essential, and we are continuously working on improving our user experience. We encourage you to explore and engage with our Ideas Portal; for your convenience, we have included a link below. If you want to share more about your experience, please email us at review@ringcentral.com. We would love to learn more from you and help you get the most out of our services. Thank you again for your trust and partnership! ### 30. Gets The Job Done **Rating:** 0.0/5.0 stars **Reviewed by:** Adam V. | Technical Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** Editing review because review was incentivized, but incentive was never received. **What do you dislike about RingEX?** RingCX integration is extremely buggy and the lack of presence sync between CX and EX is very detrimental **What problems is RingEX solving and how is that benefiting you?** Provides a great call flow for our whole company **Official Response from Madi Hayford:** > Hey Adam, thank you for your feedback. The Review Team is glad that the call-flipping feature is helpful and that RingEX provides an excellent call flow for your company anywhere! We appreciate your honest feedback and understand how vital smooth integration is; please email us at review@ringcentral.com with more information, and we will share this internally for further review. We look forward to hearing more from you and working together to help improve your experience. Thank you for being a valued RingCentral customer! ### 31. Ringentral provides amazing value for business telephone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about RingEX?** My team really likes the all in one mentality. Being able to send/receive Voice, SMS, Fax, Video Meetings, all from a user extension softphone anywhere is incredible. **What do you dislike about RingEX?** The only downside I have encountered is the challenge of SMS TCR registration, however this seems to not be a Ringcentral thing, more of a carrier item. **What problems is RingEX solving and how is that benefiting you?** Ringcentral is effectively our staff directory and primary call/fax/sms/video meeting solution. Having all of this functionality easily available to every user in our organization is a game changer. **Official Response from Madi Hayford:** > Thank you for your glowing review and for choosing RingCentral! The Review Team is proud that RingEX’s all-in-one functionality is valuable for your team, from voice and SMS to faxes and video meetings. It is excellent that having these features available on the go is a game-changer for your organization. We appreciate your understanding regarding any challenges with SMS TCR registration, and you are correct; however, if you ever need assistance with the process, our team is here to help however we can. For your convenience, we have included a link to our live TCR Overview and Q&A Webinar, which will be hosted on September 24, 2024. Please email us at review@ringcentral.com to continue the conversation or share more about your experience. We would love to learn more from you! ### 32. I really like th estreamlined process. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | president - IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about RingEX?** The pricing and features have been a great selling point. **What do you dislike about RingEX?** The multiple people the order has to go through in order to get quote sent. **What problems is RingEX solving and how is that benefiting you?** On Prem phone system replacement, feature rich Voip. Sales are increasing, **Official Response from Madi Hayford:** > Hey Joel, thank you for your terrific review! The Review Team is proud that RingEX significantly helps you and your business. Please email us at review@ringcentral.com to continue the conversation and share more about your experience. We appreciate you for being a loyal RingCentral customer! ### 33. RingEX brings it all together for us **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce A. | Office Supervisor/Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about RingEX?** All in one solution. We love that we have a main phone number, and all our workers (who work remotely), and clients can call or text to that one number...very convenient, and allows all of us to text or call - and to track all texts or calls. We have >100 employees - so strong communication is key. **What do you dislike about RingEX?** A little pricier than the competition - but worth it - in our estimation. **What problems is RingEX solving and how is that benefiting you?** Central texting and phone line - we no longer have a "texting" phone - we have a central phone line/hub that many of the admins can check. We can way more easily "share the load" - which is a good long term strategy.. **Official Response from Madi Hayford:** > Hey Bruce, the Review Team appreciates your great feedback! We are proud that our all-in-one solution has been instrumental in bringing your team together and facilitating communication, especially with over 100 employees working remotely. We understand that price is an important consideration, and we are glad to hear that you find the value of RingEX worth the investment. We are committed to providing the best possible service and features to meet the needs of our customers! Thank you for choosing RingEX as your communication solution! ### 34. Excellent choice for our small business. The answering service is very professional **Rating:** 5.0/5.0 stars **Reviewed by:** Mashelle Z. | Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about RingEX?** Rings on my phone and computer with a great answer prompt menu. Very easy to set up and use. I use it almost daily for my business. The menu prompts the user to receipient by name. If no recipient is chosen, it will default to the extension we have chosen. **What do you dislike about RingEX?** Can have some echoes when I am talking. Can usually be fixed by re-dialling **What problems is RingEX solving and how is that benefiting you?** Eliminates the need for an admin to answers calls. Maintains professional presence. **Official Response from Madi Hayford:** > Hey Mashelle, the Review Team appreciates you for sharing your detailed experience with RingEX with us and the community! We are thrilled the setup and use have been straightforward and vital for your daily professional business communications. Your feedback is valuable, and we would love to have the opportunity to learn more from you; please email us at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 35. Exactly what we were looking for! **Rating:** 4.5/5.0 stars **Reviewed by:** Paul R. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about RingEX?** The flexibility to make changes online and be able to have such control over our phone system. **What do you dislike about RingEX?** I really can't say we have anything in particular other then it is somewhat frustrating if our internet goes down so does the phone system, but this would be the case with all voip systems. **What problems is RingEX solving and how is that benefiting you?** Helped us to gain control over our communications systems at a cost saving to us over AT&T. **Official Response from Madi Hayford:** > Hey Paul, thank you for sharing your experience! The Review Team is pleased that our product offers you flexibility and control, benefiting your business. We are committed to providing solutions that enhance your communication systems while delivering cost savings. We appreciate you for choosing RingCentral! ### 36. Process for Set Up is Frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Lorie P. | Executive Assistant to Leadership Team, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about RingEX?** The phone tree is the reason we switched to this provider. The online tutorials are helpful. **What do you dislike about RingEX?** Integrating our phone #'s and the SMS application/approval process are time consuming, confusing and it's hard to get help from a person. **What problems is RingEX solving and how is that benefiting you?** I'm currently in the review process to get the SMS set up. I can't get help because it's being reviewed and have to wait for a rejection before I can process. **Official Response from Madi Hayford:** > Hey Lorie, please email the Review Team directly at review@ringcentral.com so we can connect with our internal partners for TCR to help you. We hope to hear from you soon so we can work together to improve your experience. Thank you! ### 37. It works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about RingEX?** The system allows tranfer between different devised, quick chats with coworkers are easy, meeting scheduling and video meetings work well. **What do you dislike about RingEX?** I haven't found any downsides to the product. **What problems is RingEX solving and how is that benefiting you?** It makes communication easy making my job easier. **Official Response from Madi Hayford:** > The Review Team would love to learn more about your fantastic experience with RingEX! Please email us with more information at review@ringcentral.com so we can continue the conversation together. Thank you for being a loyal RingCentral customer! ### 38. Amazing service, very reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur K. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about RingEX?** I am extremely happy with RingEx, they are extremely reliable and the customer service is very prompt and helpful and kind. Extremely versatile with ease of imprelementation, integration and use. **What do you dislike about RingEX?** There are pretty much no downsides to using RingEx. I recommend to all business users. **What problems is RingEX solving and how is that benefiting you?** I have multiple businesses to use and it's easy to use with one ringcentral app. **Official Response from Madi Hayford:** > Hi Arthur, thank you for your fantastic feedback! The Review Team is thrilled to know that RingCentral’s reliability, ease of use, and customer support benefit you across your businesses. Hearing that you recommend us to others is the highest compliment we could receive! If you are interested in sharing more, please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 39. RingEX is reliable and easy to use. The settings are intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about RingEX?** I like best that I can use the app on the phone for everything, including sending faxes. **What do you dislike about RingEX?** When you have a lot of lines, it can be easy to get confused and make a mistake. It is intuitive but you must have some knowledge of technology and software. Still, they have very good instructions and training for those who want to learn. **What problems is RingEX solving and how is that benefiting you?** It makes it easy to do a lot through one app. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX with us and the community! The Review Team is delighted that you find the platform reliable and intuitive and benefit from the ability to handle everything, including faxing, through the app. Managing multiple lines can sometimes be challenging, and we appreciate your note on the importance of having technical knowledge. It is excellent to know that our instructions and training resources have been helpful for those looking to learn more! We encourage you to engage with our community to ask questions, learn from others, and further grow your expertise! For your convenience, we included the link to the RingCentral Community below. If you are interested in sharing more about your experience with us, we would love to hear from you. Please email us at review@ringcentral.com to continue the conversation. We appreciate you for being a loyal RingCentral customer! ### 40. Great Option For Your Business Communication Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ronna L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** I love that I can come to one place and send/recieve voicemails, faxes, conference calls, etc. **What do you dislike about RingEX?** The cost for additional lines is more than I had hoped. **What problems is RingEX solving and how is that benefiting you?** RingEX gives me the ease of receiving faxes, voicemails online no matter where I am. **Official Response from Madi Hayford:** > Hi Ronna, the Review Team appreciates your great review! We are proud that RingEX provides a convenient, all-in-one solution for your business communication needs, from voicemails to faxes and conference calls. It is fantastic that the platform helps keep you connected no matter where you are! Please email us at review@ringcentral.com to share more about your experience and continue the conversation. Thank you for being a loyal RingCentral customer! ### 41. Weve been happy with RingEx **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** Really like some of the features especially being able to fax from extension. **What do you dislike about RingEX?** One thing I would like to see is speed dials for all of our "field" employees **What problems is RingEX solving and how is that benefiting you?** We have been able to set up call routing that allows us to have all of our Customer Service people engaged with our customers **Official Response from Madi Hayford:** > Thank you for your feedback! We are thrilled to hear that the fax feature and call routing are most beneficial for your team. It is excellent that RingEX helps streamline your customer service experience. We appreciate your suggestion regarding speed dials for field employees. We will share that feedback with our Product Team as we continuously improve and develop new features. If you want to share more about your experience, please feel free to email the Review Team at review@ringcentral.com. ### 42. Good use and super flexible for an ever-changing daily needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** The new AI tools for how fast its coming and growing, it helps to have the tools to show real world and or applications to use it with not just saying it but not really showing/ how it can work for each user and such. Espically since its going to be upgraded over, so no mess of upgrading making it easy to upgrade to The notes it can take and parts and such on calls/meetings is very cool and easy to refrence later for sure. **What do you dislike about RingEX?** Not sure yet, its so new it all sounds good and does sound it it is a number of tools people can find a way to use it and or work with it everyday. So until I get to use it for awhile I wouldn't know if there is anything I dislike but seems great so far. **What problems is RingEX solving and how is that benefiting you?** We have 2 locations acrross the country and so far the notes and refrence of a meeting we just had, has already made it a great way to make sure no notes parts or anything else was missed. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX! The Review Team is happy you find our platform flexible and well-suited to your ever-changing needs. We are glad you find our AI tools helpful and appreciate the ease of use when taking notes during calls and meetings. Our goal is to provide a platform that meets the needs of our users, and we are pleased to hear that RingEX is helping you stay organized across multiple locations! ### 43. RingCentral Meets Our Business Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Juan D. L. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** Easy platform to work with, in particular, IVR setup. **What do you dislike about RingEX?** Reporting is a little limited and sometimes getting a resolution when calling customer service can be a challenge. **What problems is RingEX solving and how is that benefiting you?** Seemless IVR that is easy to configure and allows multiple customized options **Official Response from Madi Hayford:** > Hey Juan, thank you for your feedback! The Review Team is happy that RingEX meets your business needs with its easy-to-use platform and seamless IVR setup. We value your input regarding reporting and customer service; we encourage you to visit our Ideas Portal to share and engage with ideas to help us grow and improve your experience. Below, we have shared the link to our Ideas Portal for your convenience. If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for being a RingCentral customer; we appreciate you and your business! ### 44. Ease of use and straight forward. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingEX?** I enjoy this service so much more than Vonage. They had me texting service up and running in about a week.(which the past company still couldnt do after months. Also the desktop app is easier to use over all. The number one and most inportant thing to me is the coustomer service, they are on point and get the job/requests handled very efficiently. I would reconmend this service to any new or experienced users. **What do you dislike about RingEX?** (the android app could use some tightening up) **What problems is RingEX solving and how is that benefiting you?** Ease of speaking and connecting quicker with clients. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX, your recommendation of our product and services means a lot to us! The Review Team is delighted that our service has been a significant improvement for you, especially in terms of setup speed and customer service. We have noted your feedback on the Android app and we would love to better understand; please email us at review@ringcentral.com to share more and continue the conversation. We appreciate you being a loyal RingCentral customer! ### 45. Ease of management **Rating:** 5.0/5.0 stars **Reviewed by:** Carey C. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** We have multiple businesses using RingEX and the management of multiple accounts is very easy compared to our old provider. **What do you dislike about RingEX?** Time it takes to get support on the phone, and the fact that you can't seperate the ring tone for phone calls and intercom calls, or do custom ring for intercom calls. My boss doesn't like the fact that it rings or plays music before the beat. **What problems is RingEX solving and how is that benefiting you?** auto receptionist, faxing, and full business phone system essentials **Official Response from Madi Hayford:** > Hi Carey, thank you for your review! We are happy to hear that managing multiple businesses with RingEX has been easier compared to your previous provider. It is terrific that the platform is helping with key functions like auto-receptionist, faxing, and business phone essentials. We apologize for any issues you encountered with wait times and the ringtone settings. We have included an article on ringtone settings below for your convenience. Your feedback is important to us, and we would like to continue the conversation with you. Please email us at review@ringcentral.com to share more and work together to improve your experience. Thank you for choosing RingCentral! ### 46. RingEX **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica R. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about RingEX?** I think the sound quality has been really great. I am excted about he webinar feature. **What do you dislike about RingEX?** I feel like the interface is slightly confusing especially moving from the app to the admin portal. I have experience with other platforms so I am somewhat familiar with how things work. I wish there was a quickstart guide for new users. Something that also works for new employees. **What problems is RingEX solving and how is that benefiting you?** It is allowing us to operate on a business level which employees who are in muliple states. **Official Response from Ring Central:** > Jessica, Thanks so much for sharing your feedback! And we love the idea of a quick start guide for Admins rolling out to their teams. Would something like the following link fit the bill? https://support.ringcentral.com/ringex/downloadable-guides.html Keep the feedback coming and let us know if our Review Team can do anything to support you! Review@RingCentral.com ### 47. RingCentral was a game changer for our operations **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The ability to be able to work remotely and collaborate with my team **What do you dislike about RingEX?** The RC Phone app for Windows being discontinued **What problems is RingEX solving and how is that benefiting you?** Being able to work remotely and maintaining a professional presence while I need to be mobile **Official Response from Madi Hayford:** > Hey David, thank you for your great review! The Review Team is proud that RingCentral has been a game changer for your operations, allowing you to work remotely and collaborate seamlessly with your team. It is fantastic to know that RingEX is helping you maintain a professional presence while on the go. We would love to learn more about your experience; to continue the conversation, please email review@ringcentral.com. Thank you for choosing RingCentral! ### 48. Ring works!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about RingEX?** What is best is that this program is accessible from your computer, cellphone, tablet or a phone which is connected to the internet. Even if your internet is down you can use this service from your cellphone. **What do you dislike about RingEX?** I do not have any downside per se, the only issue would be if you are using your computer or the phone which is connected to the internet; if your internet service is down you don't have access unless you are using the service via your cellphone. **What problems is RingEX solving and how is that benefiting you?** To date I have not experience any problems with the system. So it is working to its full potential for our company **Official Response from Madi Hayford:** > Thank you for your fantastic feedback, Alison! The Review Team is happy that RingEX is meeting your company's needs and working to its full potential. We love that you appreciate its accessibility across different devices and its reliability. We understand your concern about internet connectivity affecting access to the service when using a computer or a phone connected to the internet. VoIP calls need a reliable internet connection for optimized call quality. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation at the link we shared below. Thank you for choosing RingEX for your communication needs! ### 49. Full-featured voip service **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | IT Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about RingEX?** easy cloud based interface many of the options you need from a voip solution easy setup and clear documentation simple tie-in with other systems. **What do you dislike about RingEX?** customer support was sometimes difficult to get in touch with **What problems is RingEX solving and how is that benefiting you?** Our business used the cloud based fax service, as well as leveraged a digital to analog converter to recieve faxes to our fax machine. Setup was easy and there is plenty of documentaition to get up and running. **Official Response from Madi Hayford:** > Hi Kyle, the Review Team is glad you enjoy the cloud-based interface, easy setup, and integration capabilities RingEX offers. It is fantastic that our platform meets your VoIP needs and helps your business with fax services and other full-featured services. We apologize for any difficulty you have experienced in reaching support. To hopefully help further bridge that connection, we have provided a link below to various channels where you can connect with our Support Team. Your feedback is important to us, and we would love to learn more from you; please email review@ringcentral.com to continue the conversation. Thank you for being a loyal RingCentral customer! ### 50. Not what we expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** It integrates into Salesforce and offers multiple call platforms. **What do you dislike about RingEX?** Lack of cohesive customer support, lack of communication. It is not easy to implement and ensure it is integrated. **What problems is RingEX solving and how is that benefiting you?** Currently, it is allowing my company to make calls and that is it. There are multiple issues that are not resolved. **Official Response from Madi Hayford:** > Thank you for your feedback. Please email the Review Team directly at review@ringcentral.com with more information so we can continue the conversation and help improve your experience however we can. We hope to hear more from you soon! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+12%3A47%3A03+-0500&secure%5Bsession_id%5D=f89c6eeb-99a2-49fa-86e7-e0ef9b967f1b&secure%5Btoken%5D=645dd05522c377347f81eb07d8710eeddfd574ef235d5ef7e0c2adea365679e3&format=llm_user) ## RingEX Integrations - 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Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - 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