RingEX Reviews & Product Details

I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. Review collected by and hosted on G2.com.

Nothing really, they've been great to work with. Great sales support too. Review collected by and hosted on G2.com.

Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. Review collected by and hosted on G2.com.

If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. Review collected by and hosted on G2.com.

What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. Review collected by and hosted on G2.com.

One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. Review collected by and hosted on G2.com.

I like that with RingEX, one number can be used for everything like voice, fax, and texting. We especially like the AI-assistant features; the summary of notes from calls is incredibly accurate. The platform is very user-friendly and intuitive. The initial setup was really easy, thanks to the Project Management team assigned to us, who made it straightforward. Review collected by and hosted on G2.com.

Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a known issue. Review collected by and hosted on G2.com.

RingEX brings your core communication tools together in one platform — phone calls, team messaging, SMS, video meetings, and even fax — so you don’t have to switch between different apps and tools. This helps keep workflows streamlined and intuitive Review collected by and hosted on G2.com.

I feel that setting up RingEX — especially call flows, messaging, extensions, and advanced features — can be confusing or time-consuming, particularly for small businesses or those not familiar with UCaaS platforms. Review collected by and hosted on G2.com.

What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized.

The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most. Review collected by and hosted on G2.com.

While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything.

I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out.

Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.” Review collected by and hosted on G2.com.

I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. Review collected by and hosted on G2.com.

We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. Review collected by and hosted on G2.com.

I like how easy RingEX is to use day to day. Calls, texts, and fax are all in one place, and it keeps everything organized so I can focus on my work without worrying about communication issues. Review collected by and hosted on G2.com.

At times, the interface feels a little cluttered, and a few features take some time to learn. Still, once you get used to it, everything works well overall. Review collected by and hosted on G2.com.

What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! Review collected by and hosted on G2.com.

While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. Review collected by and hosted on G2.com.

What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. Review collected by and hosted on G2.com.

I have yet to find anything that I don't like about the system. Review collected by and hosted on G2.com.