--- title: Zoom Phone Reviews meta_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2669 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2669 scale: '5' date_modified: '2026-07-31' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews **Vendor:** Zoom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,669 ## About Zoom Phone The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. ## Zoom Phone Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Zoom Phone, making meetings and calls seamless across all devices. (1226 reviews) - Users value the **video conferencing quality** of Zoom Phone, enhancing communication and connection across timezones. (616 reviews) - Users value the **reliable call quality** of Zoom Phone, enhancing communication efficiency and supporting remote work seamlessly. (594 reviews) - Users value the **easy communication** facilitated by Zoom Phone, ensuring seamless connectivity with their teams anywhere. (498 reviews) - Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experiences with clarity and ease. (410 reviews) - Users appreciate the **seamless integration and automation features** of Zoom Phone, enhancing productivity and user experience. (402 reviews) - Intuitive (374 reviews) - Screen Sharing (335 reviews) - Communication (328 reviews) - Easy Setup (319 reviews) **What users dislike:** - Users find some **limited features** in Zoom Phone, particularly in advanced calling options and international texting. (305 reviews) - Users express frustration with the **intrusive AI features** of Zoom Phone, feeling it negatively impacts their experience. (278 reviews) - Users experience frequent **meeting issues** such as lags and connection problems, particularly on the mobile app. (232 reviews) - Users report **missing features** in Zoom Phone, facing challenges with support, reporting, and feature management after updates. (202 reviews) - Users face frequent **connection issues** with Zoom Phone, leading to dropped calls and difficulties during meetings. (176 reviews) - Users often face **call issues** with delays and disconnects, affecting communication and performance quality. (172 reviews) - Expensive (162 reviews) - Internet Dependency (137 reviews) - Audio Problems (126 reviews) - Audio Issues (123 reviews) ## Zoom Phone Reviews ### 1. Easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** It is straightforward to install and use; as an admin, it's easy to create and manage accounts for both free and paid users. Settings defaults (like the phone number for call-ins), backgrounds, and other settings is very easy for various groups. Outside users do not need an account or to have the software installed. **What do you dislike about Zoom Phone?** We have no complaints about the software. **What problems is Zoom Phone solving and how is that benefiting you?** We need to speak with colleagues and clients at various locations. ### 2. Very reliable and helpful in the fast-changing landscape of business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Easy to use, newbies and tenured professionals find it easy to navigate. **What do you dislike about Zoom Phone?** Some of the feature on other platforms like live note taking and noise cancelling are not available or aren't very reliable. Need ot use 3rd party softwares for these. **What problems is Zoom Phone solving and how is that benefiting you?** Makes meetings more convenient and help with not having to physically go out of your office for a call. Can perform more sales call in a day than doing field work. ### 3. Strong addition to company comms **Rating:** 4.0/5.0 stars **Reviewed by:** Matty S. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Collaboration between team & ease for clients **What do you dislike about Zoom Phone?** I have really struggled recently to get some answers to relatively basic enquiries from customer care **What problems is Zoom Phone solving and how is that benefiting you?** Account management is easy and all tools on one platform ### 4. Zoom Workspace works great **Rating:** 5.0/5.0 stars **Reviewed by:** Cory H. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom Workspace works great for our business! We us the phone lines and webinars. Both work great. **What do you dislike about Zoom Phone?** There isn't anything that doesn't meet our expectations **What problems is Zoom Phone solving and how is that benefiting you?** It's a great phone system for our business ### 5. Get one stop product! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** I love that we have everything one easy to use platform. Meetings, chat & phone. And it's very easy to switch between the platforms. The set-up was easy and onboarding or offboarding is a breeze. **What do you dislike about Zoom Phone?** Nothing really, I can't think of any features we need that they don't have. **What problems is Zoom Phone solving and how is that benefiting you?** We needed to have a VoIP in place once COVID happened and we were no longer in the office. Using our personal cell phones started to become an issue for our staff. ### 6. Easy to use and miles ahead of Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Deep M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** That anyone can connect to a meeting regardless if they are within the organization or outside. We use it daily with ease and almost no need to ever contact customer support. It's great to have our business phone numbers, google calendar and team chat all integrated into one software. **What do you dislike about Zoom Phone?** Some small glitches that sometimes cause my camera to turn off for no reason, it's nothing major **What problems is Zoom Phone solving and how is that benefiting you?** Its simple to use software that doesn't require a ton of administration to be effective. ### 7. No comparison in the video conferencing sector **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Video and audio quality is superior to competitors. It's reliable and I rarely run into any issues. I support a large team of users and we rarely run into complications or confusion. We implemented Zoom phone recently, and it was very easy to roll out and the cost associated was very reasonable in comparison, and did not require us to sign another vendor. **What do you dislike about Zoom Phone?** I honestly have no complaints. I know there are things that might be made better, but I feel like Zoom goes above and beyond with all features. **What problems is Zoom Phone solving and how is that benefiting you?** We prefer to use the tools that we have, without adding additional applications. Zoom has allowed us to have Video Conferencing, VoIP, Webinars, and Scheduling from one dashboard. ### 8. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** We have tried many different companies to host our meetings and phone system and Zoom is by far the best company we've used. There are a lot of different options for admins and the quality of the service and customer service is great! Implentation was very quick and easy to navigate and we get a large number of calls and we have a good sized team who use this every day with very little problems or issues! **What do you dislike about Zoom Phone?** I wish the tech support was a little faster, but it's a very minute complaint! **What problems is Zoom Phone solving and how is that benefiting you?** We get a lot of traffic in regards to phone calls and client communication and Zoom is very quick and has very few issues with service. ### 9. Zoom @ Price Now! **Rating:** 4.5/5.0 stars **Reviewed by:** Thelma O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Zoom Phone?** Video conferencing is remarkably user-friendly. With just a few clicks, groups of people can connect and seamlessly continue project discussions in a hybrid environment. The ability to conduct important presentations and client discussions from any corner of the world, whether it’s from home or while traveling, ensures that work never comes to a halt. **What do you dislike about Zoom Phone?** Meeting scheduling with zoom has been a bit challenging lately. The current tool lacks the customization options available in some other platforms. Additionally, the breakout room feature needs improvement. Exploring alternative tools that address these issues could lead to a smoother experience for everyone involved. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom tackle several challenges that businesses face in the modern workplace. They address effective remote communication and collaboration, allowing geographically dispersed teams to work together in real time with ease. This fosters a more adaptable and inclusive work culture, eliminating the necessity for expensive travel. Additionally, Webex meetings facilitate decision-making, communication, and recording, enabling teams to collaborate effectively on projects even when they are physically apart. ### 10. Zoom has been great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom has been great, the online system for setting up Autoreceptionists and call flows has been very easy to use. **What do you dislike about Zoom Phone?** Right after we signed our contract with Zoom, they reverted earlier statements about SMS being available which was very frustrating. However the Zoom team worked with us and have fixed the situation and are now able to use SMS. **What problems is Zoom Phone solving and how is that benefiting you?** Our calling tree being managed internally has been huge. ### 11. A reliable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** As an administrator, I appreciate the ease of use on the backend when it comes to managing users. It's fairly straightfoward and user-friendly. **What do you dislike about Zoom Phone?** A live person customer service or account representative is hard to get in touch with. Once upon a time, we had a very dedicated and eager account rep who would quickly answer questions or point us in the right direction at the very least. Now it's placing tickets and waiting. A bit frustrating at times, but Zoom doesn't seem to be the only platform going in this direction. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is the business standard in many ways, and many business relationships have benefitted from the ease of use and quick connectivity Zoom has provided. ### 12. Crucial to business **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Our team of 500 use Zoom every day to communicate internally as well as make all inbound and outbound communication through Zoome Meetings, Phone, or Webinars. We also utilize Zoom Rooms for all of our in-person meeting rooms which makes collaboration easier. Their customer support is quick to respond, and was easy to integrate and implement into our business. **What do you dislike about Zoom Phone?** It seems like features are sometimes pushed out too early before they're completely fleshed out and have a good direction. They usually figure it out along the way though. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom solves all of our face-to-face but remote comms needs, both internally and externally. Their product offerings cover all our needs which means only dealing with one vendor. ### 13. It is a good tool for longer video conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Aayush K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Zoom Phone?** What I like best about Zoom is how easy it is to connect with people that you work with or generally with clients. The video and audio quality are usually great, making virtual meetings feel almost like being in the same room. Customer support is also good when it comes to Zoom's new features. **What do you dislike about Zoom Phone?** I like how easy it is to talk with people on Zoom, but sometimes the sound or video doesn't work perfectly and the time limit in zoom for free tier is too low. **What problems is Zoom Phone solving and how is that benefiting you?** It saves time and travel hassle, and the video calls feel almost like being face-to-face. This makes collaboration and communication much smoother and more efficient. ### 14. My time with Zoom **Rating:** 4.5/5.0 stars **Reviewed by:** Mike D. | Unix System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** The features, like zoom outlook integration. The AI for Zoom meetings **What do you dislike about Zoom Phone?** Unable to know when I'm on a call and still receive Queue calls **What problems is Zoom Phone solving and how is that benefiting you?** Meetings all in one place ### 15. Reliable service for our business needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Director of Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Reliable service for our webinars, meetings, calls and text. **What do you dislike about Zoom Phone?** The licensing and add-ons can be confusing at itmes. **What problems is Zoom Phone solving and how is that benefiting you?** Allowing us to connect internally with employees and externally with clients. ### 16. Very Satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Zoom Phone?** I can use on my desk phone, cell phone or computer/laptop. It was easy to setup and implement into our organization. We use it daily. We like the fact it is intergrated with our meeting portal. **What do you dislike about Zoom Phone?** The automated attendent for support. I would be helpful is there was a way to go directly to a live person or request a call back for support. **What problems is Zoom Phone solving and how is that benefiting you?** The provides of with the ability to offer our clients remote meeting. ### 17. Zoom Phone has great functionality but limited CS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom Workplace has a lot of functionality and overall is a pretty light application. It integrates nicely with the meeting platform as well as your outlook. The interface is pretty slick and flexible. **What do you dislike about Zoom Phone?** There are some limitations like multiscreen sharing, and also it can be hard to get in touch with customer service and sales. **What problems is Zoom Phone solving and how is that benefiting you?** An easy solution that integrate both phone and meeting services. ### 18. Meh **Rating:** 3.0/5.0 stars **Reviewed by:** Heather O. | Director Of Finance And Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** I like that phone, chat, meetings can be found in same place **What do you dislike about Zoom Phone?** AI companion is inaccurate and transcription has been misleading in meetings **What problems is Zoom Phone solving and how is that benefiting you?** Meetings and phone mainly. ### 19. Zoom makes communication easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Zoom is very feature rich, I appreciate the ablity to use chat with my team, schedule / conduct meetings, and that Zoom phone can be used on a physical phone or on my laptop with headphones. I work from home so when I do go into the office I can take my Zoom phone with me without taking the physical phone. Voice mail on Zoom phone is awesome, I get an email so I don't have to listen to the message to get it and response. So easy! **What do you dislike about Zoom Phone?** I wish I could figure out how to get the Zoom app to load at startup, I have tried. Sometimes when I reboot my laptop I forget to open it back up so our staff an reach out via chat. **What problems is Zoom Phone solving and how is that benefiting you?** We were able to reduce our expenses by using Zoom for meetings instead of our previous platform and we were able to replace most agency supplied cell phones with Zoom phone since it can be used on a laptop anywhere there is an internet connection. We ### 20. "It's super Top-notch app for it's smartness and efficacy with phone calls" **Rating:** 4.5/5.0 stars **Reviewed by:** Emily. D. | Software developer , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Zoom Phone?** Terrific mobile and web application. Excellent with virtual meetings. Team chats for group Communication. Reliable with hand raising. Incredible with video conferencing. **What do you dislike about Zoom Phone?** Incredible with video conferencing. Intuitive user interface. **What problems is Zoom Phone solving and how is that benefiting you?** Effectiveness with video conferencing. Terrific with file sharing and documents Collaboration. Incredible with project management through team chats. Great with instant messaging. ### 21. The Creditable and deserving Platform for Online meetings . **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna K. | Director of Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Zoom Phone?** The user interface is so easy to use which help everyone to connect and join meetings with an ease.Affordable too every business big or small will afford.I like how it connects with multiple users or devices without having connectivity problems .Great recording features. **What do you dislike about Zoom Phone?** Perfect perfect perfect,absolutely love how I feel safe and hassle free for any of my meetings. **What problems is Zoom Phone solving and how is that benefiting you?** An amazing tool that allow us conduct our meetings seamlessly. Capability of handling large number of participants .Helps us to collaborate remotely thus making our workflow go smooth and efficient. ### 22. Zoom is handy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** How many options there are to tweak the features available for any given meeting **What do you dislike about Zoom Phone?** The captioning could work better, but I'm sure that can be improved over time. **What problems is Zoom Phone solving and how is that benefiting you?** I'm the admin for my team and I've helped folks sign up for the platform - we started using it when COVID was hitting its peak in the US for our agency programming. It was the preferred platform for our colleagues and it served our needs to communicate not just amongst the team but our clients, donors and partners. Eventually we switched our VoIP provider to Zoom as well. It can be a little pricey but it's worth the investment to us. Thanks Zoom! ### 23. Review from Calgary **Rating:** 4.0/5.0 stars **Reviewed by:** Chris F. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Comprehensive solution for phone (voice calls) / web meetings / SMS **What do you dislike about Zoom Phone?** Will at times show no network connection though there should be **What problems is Zoom Phone solving and how is that benefiting you?** Meeting with remote attendees ### 24. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Zoom Phone?** Super easy to use. Great quality and stability **What do you dislike about Zoom Phone?** Would like to have scheduler option that doesnt require enterprise license **Recommendations to others considering Zoom Phone:** Consider Zoom Rooms as well **What problems is Zoom Phone solving and how is that benefiting you?** Video conferencing that everyone feels comfortable with. Screen sharing that doesn't complicate the end user experience. White boarding for effective team meetings. ### 25. I always recommend Zoom communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffani G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** I like that I can get a report of calls being made and received so that we can track if calls are being answered. **What do you dislike about Zoom Phone?** I do not like the fact that calls drop abruptly when your connection is unstable. **What problems is Zoom Phone solving and how is that benefiting you?** We are able to see if an employee is online or even available. At our company we don't clock in or out so there is no real way to know if someone is working. ### 26. Good basic service with little to no downtime. **Rating:** 3.5/5.0 stars **Reviewed by:** Brent P. | Director Of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** The ability to use the mobile apps so that you can be available no matter where you are. **What do you dislike about Zoom Phone?** The interface to set up holiday hours can be a little clunky to setup and maintain. would be better if the call queues where designed using a workflow methodology. **What problems is Zoom Phone solving and how is that benefiting you?** It solves the need to have a physical phone system and VM system. Also allows IP Phones and mobile devices so that users can be anywhere. ### 27. Gotta love Zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Everybody is on one unified platform so we can all work together SO much easier **What do you dislike about Zoom Phone?** Nothing, honestly. It's convenient and super easy. **What problems is Zoom Phone solving and how is that benefiting you?** We don't have a tool to remotely access other users computers, so as IT Admins we do a screen share and then request access to control their mouse. It makes our jobs so much easier, especially because everybody has Zoom. ### 28. Best of zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Colin J. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** User friendly, customer support and ease of use **What do you dislike about Zoom Phone?** license cost and seperate billing for zoom phone. **What problems is Zoom Phone solving and how is that benefiting you?** connecting with customers, colleagues and marketing of products. ### 29. Helpful and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** I like the compatibility with your personal phone, having the app is nice to stay connected. I also like the text feature, as this can make things easier for our clients! **What do you dislike about Zoom Phone?** It is really hard to change your voicemail! This is most certainly the process that the majority of our team had difficulty understanding and still do. **What problems is Zoom Phone solving and how is that benefiting you?** We are able to meet as a team virtually, and collaborate in chat groups. ### 30. Nice and solid platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Easy to use, reliable, and smooth. As it is well-known and adopted in the market, it is easy to schedule meetings with external invitees. The implementation is simple, and the support chat (bot and human) is efficient. The features available are enough for what we need to use every day. **What do you dislike about Zoom Phone?** The primary challenge has been obtaining improved attendance reports for live events and consolidating this data into a bulk sheet without the need to download each individual attendance for every meeting. **What problems is Zoom Phone solving and how is that benefiting you?** Video meetings and conferences for remote and hybrid teams, call transcriptions, training and workshops recording, phone calls, scheduler link to schedule meetings with internal and external public. ### 31. Meetings and More **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom is great for video meetings. Great audio and video without locking up the computer the way some other platforms do. **What do you dislike about Zoom Phone?** Phone calls take over the computer and your work is interrupted until you deal with it, and that's very frustrating. **What problems is Zoom Phone solving and how is that benefiting you?** We replaced our phone system with Zoom, allowing everyone to still answer work calls without being at the office. ### 32. Zoom Phones great improvment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** We have changed to Zoom phones a month ago, The implementation was quick and easy. The system works great and I did not get any complaints form employees. Customer service is great in helping us solve any issues oranswer questions that come up **What do you dislike about Zoom Phone?** in order to get calls you have to be on your headset all day long in the office or you do not hear the phone ring, or you need to plug the headset each time before picking up the call. **What problems is Zoom Phone solving and how is that benefiting you?** Since employees working both from home and the office Zoom solved the need for employees to use thier personal cell phones when working from home. ### 33. zoom is good when it comes to communicating in work place through chat, voice or video conference **Rating:** 5.0/5.0 stars **Reviewed by:** Julius M. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Zoom Phone?** communication, easy to utilize and can be used with mobile **What do you dislike about Zoom Phone?** i dont know where the issue comes, but zoom is sometimes disconnecting from our max agent with incontact **What problems is Zoom Phone solving and how is that benefiting you?** work updates and monitoring ### 34. Zoom: The Game Changer in Virtual Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom does not focus solely on meetings. They offer other products/services (e.g. SMS and phone calling) and seamless software integrations. **What do you dislike about Zoom Phone?** How we wish that the AI technology services can be offered on an account level instead of user level **What problems is Zoom Phone solving and how is that benefiting you?** Scheduling of meetings, Phone and SMS sending for US clients (since our company is a remote work), software integration ### 35. Meeting Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Josmelye L. | Jr Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Meetings are stable if you internet is . **What do you dislike about Zoom Phone?** Audio connection sometimes but most times works . **What problems is Zoom Phone solving and how is that benefiting you?** Easy communication between clients. ### 36. Great tool to communicate with clients and teammates **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Forms Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Zoom Phone?** It allows youto communicate with clients from all around the world in just one click **What do you dislike about Zoom Phone?** I find it very useful so far, not negative comments at this moment **What problems is Zoom Phone solving and how is that benefiting you?** Communication with clients in the US via phone while i work remotely from a lot of places in the world. also video conferenccing with supervisors and teammates ### 37. One Stop shop for collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Nikko J. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** The application that they have. It has calendar, starting a zoom meeting, zoom phone, even has webinar capabilities and toggle from phone and laptop. **What do you dislike about Zoom Phone?** The spotty reception for Zoom Phone. It is not reliable sometimes. **What problems is Zoom Phone solving and how is that benefiting you?** Being a hybrid company, having to meet online makes it easier especially the integration of Google Calendar with Zoom. We also use zoom phone as our main receptionist and internal work phone nationally. ### 38. Zoom is very reliable, but Support is very hard to get ahold of and work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Zoom Phone?** Excellent uptime and excellent quality of calls. Please don't add any features or add anything else that could interfere with the core functionality of the program on all platforms. Every time a software company forces users to re-learn how to do something is a failure, and Zoom is mostly good about keeping the main purpose of the software highly dependable. **What do you dislike about Zoom Phone?** No Support phone number and no ability to pay for expedited high-quality Support. When I submit an emergency ticket that has to be at least looked at on Friday, they email back on a Saturday to say "If you don't respond in 30 minutes we're downgrading your ticket", by which time our technician is no longer on site. We decided to give up on Zoom Support and not rely on Zoom Support for our issue. **What problems is Zoom Phone solving and how is that benefiting you?** Videoconferencing. Zoom is by far the most reliable platform. If the hardware is working, then Zoom is working. Every other videoconferencing platform, especially Microsoft, fails by comparison. ### 39. Easy to use tool for problem-free meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about Zoom Phone?** With Zoom it's extremely easy to setup a meeting. The instructions sent out to participants are easy to follow. **What do you dislike about Zoom Phone?** I wish video conferencing would be turned off by default to conserve bandwidth. **What problems is Zoom Phone solving and how is that benefiting you?** Ability to broadcast material to large audience. Zoom allows for global audience to participate and offers acceptable performance even for a low bandwidth users. ### 40. Zoom is best in class **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** for us the integration with Zoom Phone and Zoom Rooms has been fruitful **What do you dislike about Zoom Phone?** Feels a bit crowded in the Zoom app on desktop, a lot of icons that are not relevant to our team **What problems is Zoom Phone solving and how is that benefiting you?** It's the best video conference solution out there and with Zoom Phone integration it works great for in office functions as well. ### 41. One of the best meeting software in market **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Zoom Phone?** Easy to host any kind of event. Better controls for the host and have required features like chat, draw board, rooms, and recording. **What do you dislike about Zoom Phone?** Better integration with Slack and outlook is needed. Rescheduling from outlook expires the meeting link sometimes. **What problems is Zoom Phone solving and how is that benefiting you?** Primary tool for communication over voip and video conferencing. ### 42. Zoom's Crisp Video! **Rating:** 3.0/5.0 stars **Reviewed by:** Nilton N. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Zoom Phone?** Most helpful about Zoom, for me, is video conferencing. For other needs like Voip i mainly use WhatsApp. despite the different layout it's much like whatsapp. I would also say screen sharing is great for times remote assistance is required but Team Viewer offers a set of features which are tailored for that purpose thus filling the place, so for me it's pretty much video conferencing now and then, because whatsapp is taking the lead on that. **What do you dislike about Zoom Phone?** The least helpful for me is pricing! Why should i pay for a tool which has a competitor giving the service for free??? **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is shortening distances for me, and makes me feel present even though not physically. This tool is a good tool, only that on this part of the world noone uses it. it's more like when someone abroad asks me to connect on Zoom rather than myself using it on a daily basis for my business needs. ### 43. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Seamless client experience. As an admin I find the system very user friendly. **What do you dislike about Zoom Phone?** The phone reports could be better. Zoom is obviously a Virtual Meeting company before they are a Phone company. Most of their reports have to do with Meetings. Phone reports have some room to catch up. **What problems is Zoom Phone solving and how is that benefiting you?** Reliable phone system and Online Meetings. ### 44. Best communication application for Meeting and Conferences **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Zoom Phone?** Confined and user friendly platform for sharing ideas and information in social and corporate world. Best feature is smooth Video calls, additionally: Team chat, AI companion, VoIP phone system, appointment scheduler. Virtual connection feels very connected with facial expressions. **What do you dislike about Zoom Phone?** Some time there is lag in instant massage receipts. Screenshare will not work smoothly **What problems is Zoom Phone solving and how is that benefiting you?** Collaborating with team members from different countries and regions of india ### 45. Great tool for many needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Zoom Phone?** Our organization has found Zoom to be the best solution for many of our communication needs - particularly as a fully remote organization and serving a membership base throughout the US and world. We've used Zoom for both internal meetings, as well as external client meetings for years. We discovered over the past few years that Zoom allows us to interact with our members directly much more often than we would before the pandemic. We now use Zoom for virtual camp, activity groups, and support groups! As we transitioned our organization to be fully remote, we added Zoom Phone to allow our members to continue to contact us directly. The addition of chat for our team, instant video meetings, and allowing us to give our direct "cell" numbers to members - allowing them to call us or text us on our cell phones (without giving out our personal cell numbers) has been a HUGE win! **What do you dislike about Zoom Phone?** The learning curve that we would see pre-pandemic has seems to be almost eliminated - so that is much less of a barrier. Recently, a number of our staff members have experinced Zoom being very glitchy. For example, the default speaker will change mid meeting, Zoom will close/crash and all the meeting setting will reset to default, they can't connect to audio, or log into their account at all. These issues have increased in frequency exponentially over the past few weeks. **What problems is Zoom Phone solving and how is that benefiting you?** Our organization serves members throughout the country, and our staff is fully remote, with no home office. Zoom allows our team to work collaboratively. It also allows us to maintain the "main office" number we've had for 30 years, even though the physical office no longer exists. This allows our members to still reach us (with the benefit of phone trees we never had prior!) in the "office" and on our "cell phones", while maintaining personal privacy for our staff. It allows our team to work interactively from all parts of the US, through group Zooms, instant video meetings, screen sharing, collaborative whiteboards, and instant messaging. Finally, it has allowed us to create virtual programming for our members - from a virtual educational sessions, to virtual workshops & social groups for adults with disabilities, to support groups. ### 46. Zoom is so much easier to use. Teams Sucks! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Ease of use. So easy to just schedule a meeting, we use it all the time. Teams is a pain in the butt. We love Zoom Rooms for Zoom Workplace because it lets us connect to different platforms too. Also their customer service is awesome. **What do you dislike about Zoom Phone?** None. We love Zoom Workspace! No way ill ever move away. **What problems is Zoom Phone solving and how is that benefiting you?** Helps us keep multiple products under one ecosystem. ### 47. Customer support external contact **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Customer service is reachable and very helpful **What do you dislike about Zoom Phone?** They take a little more time to help with an issue. Wish they could solve the issue in a more timely manner. **What problems is Zoom Phone solving and how is that benefiting you?** Have several instances when we have had to set up auto receptionist. They have been helpful setting up and or fixing issues with it. ### 48. Zoom Has Reliable Features that Makes Video Communications Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis P. | Human Resource Manager, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Zoom Phone?** Zoom helps us to give out instructions to our team, conduct meetings and run our everyday operations smoothly. Calls and information can be captured this allows our team to note down important information such as agreements. Our employees leave in different regions and we are able to video call,text and audio at the same time through Zoom . It is very easy to setup Zoom in your Computer . **What do you dislike about Zoom Phone?** Nothing!It works well for Communication. **What problems is Zoom Phone solving and how is that benefiting you?** Through Zoom we are able to connect with our Suppliers and show them samples of what we want delivered. Zoom makes collaborating with other employees very easy to and we are able to complete tasks before the deadline. Zoom supports a large group of meeting ,this works well for our large scale company. ### 49. Best for video calls & screenshare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Zoom Phone?** I love the new avatar feauture the most, we get to create our own avatars which move as per our video. But more importantly i want to say that it's way better at call quality than other tools. Calls don't disconnect even if there's a network glitch for a second. Whether it's hosting virtual meetings, webinars, or even just catching up with colleagues, Zoom offers a seamless experience. The video and audio quality are top-notch, and the platform is incredibly user friendly. They became popular during the pandemic when we were all working from home and now Zoom has become as essential as google. **What do you dislike about Zoom Phone?** i think they could do a better job with chat user interface. I mean i don't dislike it but i prefer other tools for chat and prefer Zoom for calls, video calls, webinars and screenshare sessions. **What problems is Zoom Phone solving and how is that benefiting you?** Audio/Video calls, screenshare and collaboration while working remotely. and webinars for KTs etc. ### 50. A comprehensive virtual office tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** The best way to use Zoom for us is to record the calls and to have the AI transcriptions. This makes it easy to go back and review calls and to make sure the decision made are clear and we can easily follow up with action items. **What do you dislike about Zoom Phone?** The annotation tool is hard to use. I find it difficult to toggle between annotating and working with the windows in my screenshare. **What problems is Zoom Phone solving and how is that benefiting you?** We are a fully remote workforce, so Zoom allows us to collaborate and to work with clients in all locations. - [View Zoom Phone pricing details and edition comparison](https://www.g2.com/products/zoom-zoom-phone/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+20%3A30%3A21+-0500&secure%5Bsession_id%5D=b48922dd-6fd1-45cf-bd47-82b328b6f597&secure%5Btoken%5D=c8f8812ef37d59aad9a288e7f6fea8f9cabf5fa8af017415a358b0ef8cf8e42a&format=llm_user) ## Zoom Phone Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HelpDesk](https://www.g2.com/products/helpdesk/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [macOS Sierra](https://www.g2.com/products/apple-macos-sierra/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoom Phone Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Zoom Phone Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,562 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,372 reviews)