--- title: Datto RMM Reviews meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 774 reviews by the users' company size, role or industry to find out how Datto RMM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 774 scale: '5' date_modified: '2026-06-18' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 774 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users find Datto RMM exceptionally **easy to implement and use** , enhancing their efficiency in managing client devices and troubleshooting. (82 reviews) - Users love the **seamless automation** in Datto RMM, enhancing efficiency and simplifying device management significantly. (60 reviews) - Users value the **abundance of information and tools** provided by Datto RMM for effective customer management. (51 reviews) - Users value the **sophisticated integrations** of Datto RMM, enhancing efficiency and managing client systems effectively. (50 reviews) - Users appreciate the **ease of remote access** with Datto RMM, simplifying support and device monitoring. (49 reviews) - Remote Support (34 reviews) - Monitoring (30 reviews) - Easy Integrations (29 reviews) - Easy Setup (28 reviews) - Reliability (28 reviews) **What users dislike:** - Users face **remote access issues** due to connection timeouts and difficulties recovering from cloud backups. (42 reviews) - Users experience **slow performance** with Datto RMM, leading to frustrating delays in managing and controlling endpoints. (25 reviews) - Users find it challenging to create **custom monitors** , complicating setups and installations on client devices. (24 reviews) - Users find the **missing features** of Datto RMM, like instability and limited agent options, frustrating and limiting. (24 reviews) - Users feel Datto RMM's **Webremote needs modernization** and suggest improved methods for personalized job creation and feature promotion. (19 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (18 reviews) - Access Issues (17 reviews) - Delay Issues (15 reviews) - Connection Issues (13 reviews) - Difficulty (13 reviews) ## Datto RMM Reviews ### 1. Great product that is feature rich! **Rating:** 4.5/5.0 stars **Reviewed by:** Troy W. | Senior Information Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Datto RMM?** The ability to see all details about every computer you manage. In addition, the custom scripting and custom monitoring are the best. **What do you dislike about Datto RMM?** Integration with Autotask. While the integration is there, the process of mapping sites to clients in Autotask is horrible. **What problems is Datto RMM solving and how is that benefiting you?** It ensures that all computers & servers that we manage are getting patched and allows us to standardize our configurations. ### 2. Intuitive, powerful and accurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen F. | Rollout Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I love how easy it is to use. It feels like an extension of my own skillset. There's tons you can do. It's easy to use that even most users can grasp the basics of the program. **What do you dislike about Datto RMM?** It can feel overwhelming at first. There's a little learning curve. **What problems is Datto RMM solving and how is that benefiting you?** Being able to see what my clients are experiencing and backing that up with powerful tools that don't interfere in their computer experience is amazing. ### 3. Easy to use remote management software **Rating:** 4.5/5.0 stars **Reviewed by:** Niels d. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** That all devices are sorted by a orginisation witch makes it very easy to find a device. **What do you dislike about Datto RMM?** When the remote client fails to connect with one computer, the entire program seems to crash or becomes very slow. **What problems is Datto RMM solving and how is that benefiting you?** Way faster to look on a customer their screen than have them name a number for teamviewer. Also the ease of moving files from one computer is made very simple. ### 4. Datto RMM **Rating:** 4.5/5.0 stars **Reviewed by:** James H. | Virtual CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Datto RMM?** Very easy to use and light on the comoiter, fantastic product for the cost! The integration with Autotask for ticket creation from alerts is very good and extremely useful!!! **What do you dislike about Datto RMM?** Nothing annoying found so far! We love all features so far! **What problems is Datto RMM solving and how is that benefiting you?** Managing desktops properly for monitoring and management was our main task to solve! ### 5. Excellent, Slick and Simple Easy to Use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew J. | Information Technology Service Desk Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** After using competitors products RMM is head and shoulders above them all. No BS just a clear and user friendly product. **What do you dislike about Datto RMM?** How could I dislike it, there is always little foibles in every product but none that I can even mention **What problems is Datto RMM solving and how is that benefiting you?** Having the ability to create scheduled jobs allow us to not only keep client devices up to date and safe it gives us a great overview of our clients "IT World" ### 6. Datto works great for monitoring IT (devices) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** The software management functions inside Datto RMM, software deployment for multiple devices. **What do you dislike about Datto RMM?** One potential drawback of DattoRMM is that it may have a relatively steep learning curve for new users, especially for those unfamiliar with complex IT management tools. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves a variety of IT management challenges, such as remote monitoring and management of devices, patch management, antivirus deployment, and automated scripting. These capabilities benefit users by streamlining IT operations, improving efficiency, enhancing security, and enabling proactive maintenance. With Datto RMM, businesses can better manage their IT infrastructure, reduce downtime, and ensure a more stable and secure environment for their systems and data. ### 7. Great software, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Datto RMM?** The ease of use and all the ways it can be used **What do you dislike about Datto RMM?** It is really hard to find anything I dont like **What problems is Datto RMM solving and how is that benefiting you?** It allows me to connect in remotly and fix customer problems immediatly, it also allows remote updates and management of the systems ### 8. Pretty Good **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** Integration is the best part about RMM. Its intigrated with many of the other products we using like IT Glue and Autotask. This makes life simple when troubleshooting. **What do you dislike about Datto RMM?** Occasionally we have issues with our agents connected. Support is typically quick to resolve. **What problems is Datto RMM solving and how is that benefiting you?** Patch management is the big one. We have over 1500 endpoints, patch management allows for us to move into a cruise control state. ### 9. An almost complete Remote Monitoring and Configuration Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Datto RMM?** Fresh UI Configurable Dashboard Many Device Filters multi-client ability easy deployment easy setup good set of policies automation features office365 integration good customer support **What do you dislike about Datto RMM?** Only known hypervisor for minitoring available are ESXi and Hyper-V (Windows Server) No Performance Monitoring No possibility to automatically sign scripts for automation or monitoring **What problems is Datto RMM solving and how is that benefiting you?** As a service provider we are managing endpoints from many customers. It is essential for us, that a RMM Tool proactivly tells us about service outages or problems. Through automation we do not depend heavily on human resources. ### 10. Simple yet outstanding system **Rating:** 5.0/5.0 stars **Reviewed by:** Clarence M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** The most helpful thing about Datto is that you have an all in one RMM. You can do pretty much anything from it. The upside is how many features it has and how many that can be implimented with the system. You have a community of Datto users at your disposal to help in any way. It wasy to use and to put on the customers computer. I use it everyday for work. It is the first thing I load up. **What do you dislike about Datto RMM?** There is not to much that is least helpful. Also no downside for the company or the customers. **What problems is Datto RMM solving and how is that benefiting you?** Updates, virus protection and overall support. ### 11. Easy to use, very useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Clint A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** One single place to assit all my customers! What more could I ask for. **What do you dislike about Datto RMM?** Sometimes the integration with other platforms can be quirky. Not the end of the world, but it is the one thing that stands out. **What problems is Datto RMM solving and how is that benefiting you?** I think the ability to remotely access endpoints, non-intrusively, is a game changer. Overall Tech support outputs have improved. ### 12. Great tool to manage endpoints and servers **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff U. | It Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Datto RMM?** Job automation is a great feature to manage multiple endpoints in 1 go **What do you dislike about Datto RMM?** i just wish it has more components in the comstore **What problems is Datto RMM solving and how is that benefiting you?** having to handle multiple endpoints at the same time ### 13. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Datto RMM?** easy to connect to machine, and the "jobs" you can run against the machine save us so much time. this is a product we use every day and very easy to deploy. **What do you dislike about Datto RMM?** the customer support is very poor is anything goes wrong but lucky its a very stable product. **What problems is Datto RMM solving and how is that benefiting you?** we manage over 2000 endpoints and this would not be possible without this product. ### 14. Datto has been one of the best if not the best RMM solutions i've worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Datto RMM?** Datto RMM is a great RMM solution, it is easy to use and understand, user-friendly, there are loads of great features and it is very easy to integrate with our current systems as well as simple to implement over all our client sites. **What do you dislike about Datto RMM?** I won't say that there are downsides, I would just add remote uninstalling features for software and drivers **What problems is Datto RMM solving and how is that benefiting you?** IT makes it very easy for me to manage all my client sites and allows me access machines that are offline as well as has no users to give me access ### 15. Very effective remote management **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Datto RMM?** The product has corrected a lot of the issues we had with doing endpoint maintenance. It is far and above the old product that we used to use which caused us more issues and work on my engineering staff part. **What do you dislike about Datto RMM?** They still need to put a more effective remote console in place. Current options are not up to date and are klugy and slow **What problems is Datto RMM solving and how is that benefiting you?** We've been able to automate a ton of our workload for the engineers. We replaced an old cumbersome remote tool we were using which was not keeping us up to date and causing us image issues with our clients. ### 16. Quick access and informational **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory L. | Network Security Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Datto RMM?** I can remote in and take a look at all the alerts and resolve them promptly. **What do you dislike about Datto RMM?** Sometimes, the remote access tool gives me an error - Remote access limit reached. I have to either refresh the screen or log out and log back in. **What problems is Datto RMM solving and how is that benefiting you?** I can access all product in one portal once synced together ### 17. Datto is relatively easy to use, but not perfect. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I love the simplicity of the jobs and creating the components. Customer support is responsive to questions and helpful. I use the dashboards to visualize the patch management. **What do you dislike about Datto RMM?** I dislike that I need to double-confirm everything that we go to save. **What problems is Datto RMM solving and how is that benefiting you?** Datto is used for the remote support tool that we use. When we need to work on machines without users seeing us the agent browser is really good. We use the remote connection as a backup for our other remote tools. Being able to patch machine and monitor software makes keeping our stack up to date and installed on the many machines much easier. ### 18. Powerful RMM Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** There's many customization that can be done using already available scripts. Some info can easily be exported. New interface to use and configure Datto is very easy to navigate **What do you dislike about Datto RMM?** The fact that agent browser is required to use most tools and some remote functions. You cannot see when someone is actively connected to a device. Reporting is lacking a bit User account and security level management needs to be simplified a bit **What problems is Datto RMM solving and how is that benefiting you?** Visability into client environments while being able to support and manage all types of systems from one place. Ability to automate many things and alerting or notifying us when manual intervention is needed ### 19. Using Datto has assisted with managing clients and assisting with troubleshooting. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** I find the Guest operating information quite helpfull. - This quickly lets me see on what host the Virtual machine is running on, and also what guest machines are running on any given host. - I have not seen this in previous RMM systems i have used. **What do you dislike about Datto RMM?** The Web-remote feature would somtimes freeze and would require me to refresh the page. - This can cause issues if the use is not present to allow the remote connection again. **What problems is Datto RMM solving and how is that benefiting you?** It's allowing me to monitor patching, alerts for crucial systems and for logging the tickets required to attend to these issues. ### 20. Reliable Remote Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Datto RMM?** Automation Efficiency - Automate routine IT tasks, including patch management, software deployment, and system updates. **What do you dislike about Datto RMM?** Overly sensitive monitoring settings can generate unnecessary or inaccurate alerts. **What problems is Datto RMM solving and how is that benefiting you?** Improved efficiency, reduced errors, and significant time savings ### 21. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** It is easy to use, it has a lot of functionality, and gives us the freedom to acomplish many tasks very seemlesly. **What do you dislike about Datto RMM?** It is very slow. Ideally, we would like the policies, and jobs to take place almost instanteneouly. There are many other services out there that have this capability, instead we have to wait what feels like to long for policies, and jobs to take effect. **What problems is Datto RMM solving and how is that benefiting you?** Allows us to push policies to our client's computer that helps us keep them as secure as we can, we can also make the onboarding process much easier by pushing policies that auto configure out client's computers. ### 22. Efficient RMM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop G. | Cybersecurity and Sys Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Datto RMM?** All interfaces are very user friendly and Datto gives importance to Security as its core principles **What do you dislike about Datto RMM?** None , no issues to report. Would like to see some product enhancements for Linux OS **What problems is Datto RMM solving and how is that benefiting you?** Remote user and endpoint management with monitoring and asset tracking. Patch management and automation ### 23. Comprehensive RMM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. | Senior IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** The quick remote desktop, easy to use nature of the product. I love how many community components there are, and how easy it is to use! **What do you dislike about Datto RMM?** Lack of Apple Silicon support (M3) Difficult M365 integration **What problems is Datto RMM solving and how is that benefiting you?** Supporting remote clients across the country, automated patching of PCs that do not check in with a DC. ### 24. Datto is a great RMM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Neil S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Datto RMM?** The dashboard gives you a birds eye view of your whole environment **What do you dislike about Datto RMM?** Some components can take time to be pushed out to a device, so it's not realtime updates **What problems is Datto RMM solving and how is that benefiting you?** The ability to keep devices all patched up, as well as to remote into a device without the need for TeamViewer or AnyDesk ### 25. DRMM Admin **Rating:** 3.5/5.0 stars **Reviewed by:** David K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** The Ease of use is one of the best features. I've used many other RMM tools and none of them are as user friendly at DRMM. **What do you dislike about Datto RMM?** Webremote seems unreliable. There are times it works great and other times where it seems to struggle to connect. **What problems is Datto RMM solving and how is that benefiting you?** We use DRMM to monitor devices, including basic up/down monitors to more advanced monitors for diskspace and event log alerts. ### 26. Simply the best RMM. We've been using RMM for a really long time **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Co-Owner, CTO & MSP Evangelist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Datto RMM?** The native features already present and the ability to add them using scripting. The whole world of integrations with third-party products. **What do you dislike about Datto RMM?** Quick jobs that often take a long time to run on the endpoint **What problems is Datto RMM solving and how is that benefiting you?** We can monitor and notice problems before more serious incidents occur. We can deploy endpoint configuration changes massively ### 27. best RMM in town **Rating:** 5.0/5.0 stars **Reviewed by:** gautam r. | senior NOC engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Datto RMM?** found it simple and easy to use and implement and spot error and diagnose **What do you dislike about Datto RMM?** the activies and metrics take a long time to load. **What problems is Datto RMM solving and how is that benefiting you?** very easy to spot offline and patch updates and filters ### 28. Great tools and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Chris C. | Senior Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** I like the integration it has with other tools to make IT work more efficient **What do you dislike about Datto RMM?** Datto support is not the best. They respond quickly but it is really hit and miss with whom you get to help. **What problems is Datto RMM solving and how is that benefiting you?** Patch management is great compared to our previous RMM. I like the scripting functionality which makes deploying software and fixes much faster. ### 29. Speed and efficiency in management **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel I. | Suporte N1, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Datto RMM?** Perform automatic mass actions on the computer park and monitoring of the devices **What do you dislike about Datto RMM?** A little latency for remote computer access **What problems is Datto RMM solving and how is that benefiting you?** Control of numerous computer parks, agility and broad vision over the park ### 30. Working RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Kim V. | Vartija ja järjestyksenvalvoja, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Datto RMM?** Datto RMM is an easy-to-use, versatile and powerful tool. I use it daily on my own devices and on clients' devices. Program distribution and automation work. **What do you dislike about Datto RMM?** Sometimes I miss functions that others use **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps me with daily maintenance and support. In addition, automation does several things in the background. ### 31. Best Tool **Rating:** 5.0/5.0 stars **Reviewed by:** tarun s. | Noc Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Datto RMM?** The best thing about dato RMM is the user interface and the efficiency of the application. **What do you dislike about Datto RMM?** There is nothing to dislike everything seems to be great. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves all the endpoint management with the best interface and user experience. ### 32. Help Desk Coordinator - Review of Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I use this daily to monitor important statuses to alert our team. The UI is very intuitive and easy to use. Training is comprehensive and easy to digest. Customer support responds back promptly. **What do you dislike about Datto RMM?** I've noticed discrepencies with pulling accurate information on make and modles of Microsoft Surface laptops and surface pros. Models indicate they are Dell laptops which can lead to confusion when we send reports out to customers. **What problems is Datto RMM solving and how is that benefiting you?** Helps bring attention to critical issues we are monitoring for our customers, minimizing down time for customers. Granular reports and filters help us with bringing information to our customers quickly and effecently. ### 33. RMM **Rating:** 5.0/5.0 stars **Reviewed by:** J. Alejandro R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Datto RMM?** Tight integration with the rest of the IT Complete stack. **What do you dislike about Datto RMM?** None that we have discovered yet so far. **What problems is Datto RMM solving and how is that benefiting you?** being able to respond to customer support requests, keep our systems up to date, manage alerts and monitor for potential issues before they become serious problems. ### 34. Best RMM i have worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Datto RMM?** The functionality around what can be monitored and the ability to be able to run jobs without being invasive is awesome, really easy to use and abitliy to have the least possible user interaction to get the remote support session going. **What do you dislike about Datto RMM?** MAC Support is very limited and is a hit and miss most of the time **What problems is Datto RMM solving and how is that benefiting you?** Automated patching Remoting into users computers to troubleshoot and resolve issues ### 35. Mature Product with lots of options **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** Options to create filters and the option to create jobs than can wait for offline computer for as long as you want. **What do you dislike about Datto RMM?** complexity and learning curve is more considerable than with other solutions **What problems is Datto RMM solving and how is that benefiting you?** In comparison with InTune is easier to check the status of policies and what's happening with the endpoints with the logs being retrived back to the RMM to check them. ### 36. Works quite well. Assists me on a daily basis with completing my tasks. Seamless **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** I like that I can quickly find out information on our clients machines and that I can remote in from anywhere. Integrates quite well into my workflow. **What do you dislike about Datto RMM?** So far my little experiance hasn't exposed me to many downsides, but the mobile versions of Datto feel very unusable in my opinion. Maybe something I am missing on my end. **What problems is Datto RMM solving and how is that benefiting you?** Any device specific troubleshooting tasks are much faster when I can remote connect. I also get a quick view of devices and that can aid a lot in seeing what is going on internally behind the scenes. ### 37. Remote Connection at it's best **Rating:** 4.5/5.0 stars **Reviewed by:** Kayode Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Datto RMM?** Easy to use, works even with bad network **What do you dislike about Datto RMM?** You will need tech support to troubleshoot **What problems is Datto RMM solving and how is that benefiting you?** Datto supports with our remote management. We are a global company with operations across the world. We need to support staff remotely and Datto serves this purpose. We are also able to do Patch Management, push procedures to endpoints, and manage software installed on endpoints. ### 38. Datto RMM has been a great help **Rating:** 5.0/5.0 stars **Reviewed by:** Robert V. | Senior Technical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Datto RMM?** DattoRMM is easy to use. Once everything is configured everything is there at your fingers ready to monitor and verify updates. **What do you dislike about Datto RMM?** Need more training as the initial training is great to start but after time you understand more and need more help. **What problems is Datto RMM solving and how is that benefiting you?** Ease of use. Everything is in one place ### 39. Brilliant system to audit, log and monitor internal systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Datto is a simple user friendly system that is easy to naviagate through and carry out tasks. It is responsive and reliable. **What do you dislike about Datto RMM?** I thinnk the only thing Datto can do to put the cherry on top is to be able to group user, servers and systems into their own folder/catagory instead of having big lists to go through to look for a system to remote onto. **What problems is Datto RMM solving and how is that benefiting you?** Datto are solving the issue of when the odd time here and there it would not let me remote on for support. ### 40. Great RMM product **Rating:** 5.0/5.0 stars **Reviewed by:** Marcio P. | Senior IT consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Datto RMM?** Part of integration with other Kaseya products, including IT Glue and Autotask, allowing AI to take place. **What do you dislike about Datto RMM?** No remote printing capability. Sometimes remote access doesn't work via RDP, VNC and splashtop. **What problems is Datto RMM solving and how is that benefiting you?** saving tons of time with automated tasks and reducing risks through monitoring and alerts opening tickets for us. ### 41. A Versatile and Powerful Monitoring Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** The biggest thing that I love about RMM is the detail in the various tools that we have access to. It also allows for great integration with other tools that we utilize. Datto RMM also becomes the frequently used one stop shop for everything customer support related when it comes to our IT Clients. **What do you dislike about Datto RMM?** The biggest thing that I don't like is that some of the text in lists can be a bit cluttered at times. **What problems is Datto RMM solving and how is that benefiting you?** We service many different clients with many different configurations. RMM allows us to have all the data about each client in one place. ### 42. Full featured RMM with good integration and automation support **Rating:** 5.0/5.0 stars **Reviewed by:** Cleatus D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** It allows us to have quick and easy support of our end points. Plus we are able to automate many repetative tasks. **What do you dislike about Datto RMM?** Sometimes can be a little slow. Some things are not as easy to access in the new interface. **What problems is Datto RMM solving and how is that benefiting you?** Managing endpoints that are geographically scattered across several states. ### 43. Complete solution **Rating:** 5.0/5.0 stars **Reviewed by:** JUAN PABLO G. | IT MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** I have all management tools in one unique solution **What do you dislike about Datto RMM?** i would say that i like all the fuctionalities in Datto, is a very complete solution **What problems is Datto RMM solving and how is that benefiting you?** in my side the remote connection to the equipments and the inventory of my devices are the most benefits that i have with Datto. ### 44. Datto is reliable and efficient for remote monitoring and management. **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** The user-friendly interface displays necessary data concisely and arranges said data logically making navigation easy to do. **What do you dislike about Datto RMM?** There could be more fine tune control over patching. Critical and nonessential updates are displayed together. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM allows me to control when, where, and how automated tasks are performed. This saves me time and resources for my clients. ### 45. REMOTE MADE EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Stevens G. | Escalation Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Datto RMM?** The praticality of it all. To be able to access a client's device. **What do you dislike about Datto RMM?** The support for DATTO RMM is like pulling teeth **What problems is Datto RMM solving and how is that benefiting you?** What hasn't solved. In every aspect we are counting on RMM to help us reach our clients in a split second. ### 46. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron J. | Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I love the ability to use multiple mediums to remote access my clients workstations or servers. **What do you dislike about Datto RMM?** The connect disconnect issues still occur when trying to use the AEM and sometimes fixed when using web remote and gaining access then trying AM again. **What problems is Datto RMM solving and how is that benefiting you?** N/A ### 47. Datto perfect managed networking services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Datto RMM?** I like Datto RMM for its robust feature set, ease of use, and ability to streamline IT management tasks effectively and troubleshoot issues remotley. Easy to implement with curtomer support just a phone call / email away. Very easy to intergrate with your current IT requirements and we use it frequintly. **What do you dislike about Datto RMM?** Some Limitations on documentation, Intensive resource usage, if new to service could take long to learn all features **What problems is Datto RMM solving and how is that benefiting you?** Security Monitoring and Threat Detection, Proactive Maintenance and Issue Resolution, IT Resource Optimization, Remote Monitoring and Management, Patch Management and Software Updates ### 48. Excellent Tools for Remote IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | ICT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Datto RMM?** Being able to remotely access any server within the company to support and repair. **What do you dislike about Datto RMM?** Connection can be a little bit laggy at times. **What problems is Datto RMM solving and how is that benefiting you?** Remote access to systems that allows for me to fix issues without needing to be on site. ### 49. Have used a similar product and found Datto easier and more intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Datto RMM?** The ability to run software and scripts without logging directly into the clients PC. The remote control options work very well and make it quick and easy to provode support for the client. **What do you dislike about Datto RMM?** I would like the ability to see the printers that the device/user has. **What problems is Datto RMM solving and how is that benefiting you?** General workstation maintenance and monitoring and Remote access. ### 50. Smooth operating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** All aspects are user friendly and above all they work! Easy to operate and use with always excellent results. I use this all day everyday and would be lost without it. Implementing and Integrating is easy with Datto. **What do you dislike about Datto RMM?** There is a lot to get your head around and the workings but once you have covered that - all is brill **What problems is Datto RMM solving and how is that benefiting you?** Datto helps solve issue with remote access plus being able to run a job and apply software without accessing a device is great. It also is easy to see when issues occur and it gives excellent information ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-06-18+11%3A46%3A26+-0500&secure%5Bsession_id%5D=00ecd3cf-5bec-4ed2-ac1e-46d35ba620e6&secure%5Btoken%5D=f36420e6c23381391fc97ac6473173ca61a8afd16589cdcaeb80e6abbcbef9b6&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,274 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,880 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,167 reviews)