Datto RMM Reviews & Product Details

We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful. Review collected by and hosted on G2.com.

The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need. Review collected by and hosted on G2.com.

RMM is easy to understand and alot better to use and grasp you can even use it on your mobile to assist customers on the go

supporting customers as soon as they have been added to their respective agent applications makes it so much easier to remotely support their needs.

We have been using Kasaya Datto RMM and Autotask since we started with the Signet IT coumpany

everything we receive on our daily tasks gets handled on the product is so easy to use and so good to customize things the way we need it,

we provide all of our customers support through the portal which we have running with Kaseya Auto Task and this gets used everyday and every night

to onboard our customers onto this is straight forward and easy and the customers only need to send an email to get it to the Kaseya Datto Autotask system and we are on it to provide support.

Customer support for us using the system is amazing.

the application is so good and implemented into all of our systems we use alert tickets CS and the works Review collected by and hosted on G2.com.

there is so much good for a new joiner who never used it it would be overwhelming Review collected by and hosted on G2.com.

DattoRMM is an incredibly complete RMM product with extensive features that will greatly increase the effectiveness of providing support to any business. There are too many features to go through in this review but the ones that really affected us are as follows.

- Network scanning. We can scan the network with just one agent being installed. You get a beautiful tree view that you can navigate and move around, or you can get a standard list of IPs.

- Device details. You get a full technical review of each device added to the system. You can see all hardware specifications, event log issues, patch status, software installed (and you can click to uninstall), network information, performance metrics, endpoint security and much more.

- Remote Control. You get three different ways that you can connect to a computer which gives you great redundancy when one doesn't work. You have access to advanced tools to let you do most of your work in the background while the user is still working.

- Automation and maintenance. This is crucial for us and this DattoRMM delivers. The options to setup automatic patching and updates are logically placed in menus that make sense. It was really easy to get familiar with the setup process and had this process running smoothly in no time. The best part is that you can see the results of the patching and get access to errors that you can then review to make adjustments.

- Scripts. There is an extensive library of scripts and it accepts different script languages. There is also a community that you can access to get even more scripts if you don't know how to create one.

- All menus make sense and you can navigate through easily. I don't get lost on them as I did with my old program.

- Dashboards. Dashboards are highly customizable as you can move items around in the screen and add or remove from their library. very cool. Each technician can have their own customized dashboard. You can also have multiple dashboards.

- Microsoft 365 Integration. You can access your Microsoft accounts and manage your clients right from your RMM. This is a feature that usually costs extra, however it is included.

Datto RMM features are extensive and offers great flexibility with an easy to use system. As if that wasn't enough, their support is excellent. You can get someone on an online chat easily to get fast answers to your questions.

Implementation was easy as you have several options. We are really happy with this program and would recommend it to any company.

Price is very competitive! Review collected by and hosted on G2.com.

The feature I like the least was the setup of Microsoft 365. Unfortunately, the process to integrate Microsoft to any RMM is complex due to the different security rules Microsoft has in place. However, Datto's support was very helpful and I was able to get up and running without too much trouble. Review collected by and hosted on G2.com.

I like that Datto RMM provides quick and secure access to my servers, which is crucial for our daily work. The automation tools are another great advantage, as they greatly simplify the task of generating alerts and executing commands on our systems. This level of automation increases our efficiency and keeps us proactively informed. The initial setup of Datto RMM was also quite simple, allowing for a smooth transition from the previous use of AnyDesk. This change has made our work more proactive and efficient. Additionally, I consider Datto RMM an excellent monitoring tool, which I have rated 9 out of 10 in terms of likelihood of recommendation, reflecting my high satisfaction with the product. Review collected by and hosted on G2.com.

For now, I do not present any dissatisfaction. Review collected by and hosted on G2.com.

The components from the com store are so helpful. I like that you can create your own components as well.

This is a great tool for monitoring many aspects of your endpoints.

Great patch management.

It is a stable product. I don't think we've had any "outages" with Datto RMM.

Easy to implement. Kaseya does a great job of having the engineers walk you through the implementation.

We use datto RMM all day, every day.

Datto RMM integrates well with other Kaseya products such as ITGlue, Datto EDR, and Datto Network Manager. Review collected by and hosted on G2.com.

Kaseya support can be slow to respond. It takes a while to break through the "first level" of support which typically does not go beyond what is already in the documentation. It is annoying when the support tech asks you to open a support tunnel into their system, and then they don't get around to using the tunnel for days, sometimes over a week. Datto RMM is such a great product, but it is tarnished by the responsiveness and helpfulness of Kaseya support. Review collected by and hosted on G2.com.

Datto RMM provides a clean and intuitive interface, with powerful automation policies that save us hours of repetitive work. The integrations with other Datto/Kaseya products and Microsoft 365 make it easier to manage endpoints at scale. Reporting and alerting are also clear and actionable, helping our team stay proactive instead of reactive. Review collected by and hosted on G2.com.

The policy engine can sometimes feel rigid, and more flexibility in scripting and scheduling would be welcome. The patch management works well overall but occasionally struggles with third-party apps. Also, the UI is improving but can still feel a bit dated in some views compared to other modern SaaS platforms. Review collected by and hosted on G2.com.

I appreciate Datto RMM for its impressive speed and reliability, which significantly reduces my workload and the processing time of my machines. This performance enhancement is particularly valuable for managing remote devices efficiently from anywhere in the world. The software's initial setup was straightforward, thanks to the step-by-step wizard, making it easy to get my applications up and running without hassle. These features collectively make Datto RMM a highly effective tool for remote monitoring, so much so that I am likely to recommend it to others, rating my likelihood of doing so as a 9 out of 10. Review collected by and hosted on G2.com.

For handling a large amount of requests, Datto RMM could be improved. It seems that the current capabilities might not be sufficient for high volumes of request processing, which could be a limitation in managing a more extensive network of devices effectively. Review collected by and hosted on G2.com.

Why I Love Datto RMM

Datto RMM has completely transformed how we manage and secure our IT environments. It’s not just a remote monitoring and management tool—it’s a powerhouse of automation, security, and flexibility.

Ransomware Protection That Works

One of the standout features is its built-in ransomware detection. It actively monitors for suspicious behavior and alerts us instantly, giving us a critical edge in responding to threats before they escalate. This proactive protection is a game-changer for keeping our endpoints safe.

Advanced Third-Party Patching

Datto RMM goes beyond basic OS updates. Its advanced third-party patching capabilities allow us to keep applications like Chrome, Adobe, Zoom, and hundreds more up to date automatically. This drastically reduces vulnerabilities and saves countless hours of manual work.

Flexible Deployment Options

Whether we’re pushing out scripts, software, configurations, or policies, Datto RMM gives us a ton of deployment options. From scheduled rollouts to real-time executions, the flexibility is unmatched. It adapts to our workflows instead of forcing us to change them.

Effortless Monitoring Enablement

Setting up monitoring is incredibly intuitive. With just a few clicks, we can enable monitoring for devices, services, and performance metrics. The built-in templates and policies make it easy to get started, and the customization options let us fine-tune alerts to match our exact needs.

Datto RMM isn’t just a tool—it’s a strategic asset. It empowers us to be more secure, more efficient, and more responsive. If you're looking for a robust, scalable, and intelligent RMM platform, Datto RMM is the one to beat. Review collected by and hosted on G2.com.

I have had a few issues with windows updates early on, but they have resolved all of those. I really don't have anything I dislike. Review collected by and hosted on G2.com.

Datto RMM is highly customizable and integrates well into an MSP workflow. The scripting engine is powerful and allows automation of nearly any task using PowerShell, batch, or shell. Deployment of agents is straightforward, and policies for patching and monitoring can be tailored for different environments. The platform is cloud-based, which makes it fast and easy to access from anywhere without maintaining additional infrastructure. Integration with Autotask PSA provides strong visibility and efficiency in ticketing, alerting, and billing. Review collected by and hosted on G2.com.

The UI can feel dated and unintuitive at times, with some workflows requiring extra clicks. The reporting engine is limited compared to competitors, which means building detailed or custom client reports often requires third-party tools. Real-time remote control works well but can occasionally lag compared to standalone solutions. While integrations are strong with Autotask, connecting to outside tools can take additional effort. Review collected by and hosted on G2.com.

I find Datto RMM incredibly valuable for its built-in security features, especially the ransomware detection and response system that has been instrumental in preventing hacking attempts on our network. I also really appreciate the automation capabilities it offers, which I use to scan for outdated applications and efficiently roll them out on computers across the organization. This automation feature is a real time-saver, streamlining what could otherwise be a very tedious process. Datto RMM also stands out for its ease of use compared to our previous solution; the initial setup was straightforward, allowing us to integrate it into our operations without any complications. Its compatibility with both Windows and Linux further enhances its utility, providing seamless operation across different platforms. Review collected by and hosted on G2.com.

I would like there to be an option for dark mode in the UI. Review collected by and hosted on G2.com.