# Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 760 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Datto RMM, facilitating efficient management and troubleshooting of devices. (85 reviews) - Users appreciate the **automation capabilities** of Datto RMM, which enhance scalability and integration with other tools. (58 reviews) - Users value the **ease of use and powerful features** of Datto RMM, enhancing their operational efficiency significantly. (47 reviews) - Users love the **seamless remote access** of Datto RMM, allowing effective management and support from anywhere. (47 reviews) - Users appreciate the **seamless integrations** of Datto RMM, enhancing their ability to assist customers effectively. (46 reviews) - Remote Support (33 reviews) - Monitoring (31 reviews) - Easy Integrations (30 reviews) - Easy Setup (29 reviews) - Deployment Ease (27 reviews) **What users dislike:** - Users experience **remote access issues** with Datto RMM, as it sometimes fails and requires user intervention to reconnect. (36 reviews) - Users experience **slow performance** in Datto RMM, with issues like latency and unreliable connections affecting usability. (24 reviews) - Users experience **missing features** on Mac, leading to remote access issues and difficulties with frequent updates. (22 reviews) - Users note the need for **flexibility in scripting and scheduling** as the policy engine feels too rigid at times. (20 reviews) - Users find **feature issues** with Datto RMM, citing rigidity in the policy engine and a dated UI design. (18 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (17 reviews) - Access Issues (15 reviews) - Delay Issues (15 reviews) - Connection Issues (14 reviews) - Poor Interface Design (13 reviews) ## Datto RMM Reviews ### 1. Powerful Visibility and Automation, but Policy Navigation Needs Streamlining **Rating:** 3.5/5.0 stars **Reviewed by:** Darren . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Datto RMM?** Datto RMM has been effective for maintaining visibility across distributed environments without requiring constant manual checks. The remote tools are convenient during active troubleshooting, and the automation capabilities help reduce repetitive maintenance tasks across multiple endpoints. We also like the flexibility of custom monitoring policies and scripting because it allows us to standardize management while still adapting to different client requirements. The platform is especially useful for proactive issue detection before users report problems. **What do you dislike about Datto RMM?** Policy organization and navigation can become difficult to manage as environments grow larger or more customized. Certain alerting behaviors also require extra tuning to avoid unnecessary noise, especially in mixed environments with varied hardware and software baselines. While the platform is feature-rich, some administrative workflows could be streamlined further to reduce the amount of clicks and menu navigation required for common tasks. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM has helped simplify management of geographically distributed systems by giving us a centralized way to monitor endpoint health, automate maintenance, and remotely assist users without relying on multiple disconnected tools. It has reduced the amount of manual intervention required for patching and recurring system upkeep while improving response times during support incidents. The scripting and monitoring capabilities have also helped standardize operational processes across different customer environments and identify issues earlier before they become larger service disruptions. ### 2. Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** D S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Datto RMM?** Datto RMM provides strong remote management and monitoring capabilities with an easy-to-use interface and reliable automation features. The platform makes it simple to manage endpoints, deploy software, run scripts, monitor system health, and remotely support users from a centralized dashboard. The integrations with PSA and backup solutions also help streamline day-to-day MSP operations. **What do you dislike about Datto RMM?** While the platform is feature rich, some areas of the interface can feel inconsistent or require too many clicks to navigate. Alert tuning and policy management can also take time to properly configure in larger environments. Occasionally, there can be delays with device status updates or component execution reporting, which can impact troubleshooting efficiency. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps centralize endpoint monitoring, patch management, and remote support into a single platform. It reduces the time spent manually maintaining systems by automating routine tasks, alerting on issues proactively, and allowing technicians to remotely troubleshoot devices quickly. This has improved response times, increased operational efficiency, and helped maintain more consistent management across client environments. ### 3. Intuitive and Robust for Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Lead Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Datto RMM?** I like how simple and intuitive Datto RMM is to use. It also has a robust feature set that allows for more advanced scripting and application deployment. The ability to quickly and easily manage all of our endpoints is invaluable. My favorite feature is the ability to package applications, script setting changes, and after testing, deploy them to multiple clients with just a few clicks. **What do you dislike about Datto RMM?** The timeout when connecting to web consoles could be improved. Sometimes it takes up to a minute or two to connect to a remote device. This can be especially frustrating for our help desk technicians. Even just a minute or two delay can be frustrating for our clients. I learned recently at Kaseya Connect that this issue is being addressed, so it's always good to hear that needs are being addressed. **What problems is Datto RMM solving and how is that benefiting you?** I find Datto RMM simplifies remote troubleshooting by providing not only remote console management, but remote command line, remote powershell, and remote device information in a quick and easy to deploy manner. Being able to deploy software and manage software deployments is also a huge bonus. It's simple and easy to use. The robust updating features are also great. ### 4. The Best, Most Brilliant, Perfectly Efficient, Support Tools Ever used in my IT Career. **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo B. | 1st Line Support Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** RMM is easy to understand and alot better to use and grasp you can even use it on your mobile to assist customers on the go supporting customers as soon as they have been added to their respective agent applications makes it so much easier to remotely support their needs. We have been using Kasaya Datto RMM and Autotask since we started with the Signet IT coumpany everything we receive on our daily tasks gets handled on the product is so easy to use and so good to customize things the way we need it, we provide all of our customers support through the portal which we have running with Kaseya Auto Task and this gets used everyday and every night to onboard our customers onto this is straight forward and easy and the customers only need to send an email to get it to the Kaseya Datto Autotask system and we are on it to provide support. Customer support for us using the system is amazing. the application is so good and implemented into all of our systems we use alert tickets CS and the works To add to this somethings became even nicer like the little icons on each of our classifications helping the newer IT generation with finding the work they need to action **What do you dislike about Datto RMM?** there is so much good for a new joiner who never used it it would be overwhelming this takes some time for a new IT guy to get used too but for those working with it it's a powerhouse and a half like having a PA in your pocket type of thing **What problems is Datto RMM solving and how is that benefiting you?** Everything absolutely everything on a daily Basis ### 5. Datto is fairly easy to use in comparison to other RMM's I've used. I think layout could be improved still **Rating:** 5.0/5.0 stars **Reviewed by:** Evan W. | Athletics IT Student Gameday Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Datto RMM?** It's super consistent and I know where everything is. I haven't had to worry about agents failing to install on new devices I'm imaging, and the automation tools still save me a ton of time. It's nice that I can get things moving without having to do things manually. A lot of times I'll need to install some software on someone's computer and I can just do it remotely by deploying a component **What do you dislike about Datto RMM?** Some parts of the site feel kind of old, it would be great if the layout was cleaner so I didn't have to click around so much to find basic settings. Also the reports sometimes can be a headache. It'd be awesome if they made that part more like point and click and easier to read at a glance. **What problems is Datto RMM solving and how is that benefiting you?** everything is in one place to make it ### 6. Device Management under One Roof **Rating:** 4.0/5.0 stars **Reviewed by:** Joe S. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Datto RMM?** Datto has a ton of built in tools for managing end points. I am able to schedule jobs for device or even sites, as well as access the devices remotely using the built in remote support tools that are available with the service. Working in tech support, I end us using Datto daily to support business issues and requests. **What do you dislike about Datto RMM?** The new UI of Datto is very clunk and feels like it does not have the same features of their legacy UI, so I do find my self having to switch between them from time to time to get some tasks completed **What problems is Datto RMM solving and how is that benefiting you?** Datto is solving the issue of having multiple different places of acces all under one room. I am able to find a client device and can directly manage it with a scheduled job or by removing into the device. ### 7. Good RMM with a lot of Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob V. | Service Desk Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Have been heavily working on monitoring and auto-installation automation this time around. Been making the effort to do so a lot easier then doing it manually. **What do you dislike about Datto RMM?** Integration can be a little tiresome as it takes time to be sure everything is setup correctly. Once setup though can make things easier. Agent reliability could be improved as well. Sometimes they stop working for an undisclosed reason with no way to determine what caused it. **What problems is Datto RMM solving and how is that benefiting you?** With Datto we are able to quickly remote on to a users device and resolve most issues on the spot. With the right alerts setup you can even prevent many users from even calling in to submit a ticket. ### 8. Reliable Remote Monitoring with Intuitive UI and Strong Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Aidan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Datto RMM?** Datto RMM is very strong for remote monitoring and management of client environments. It provides reliable device visibility, automated patch management, scripting capabilities, and alerting that helps proactively identify and resolve issues before they become major problems. The interface is also fairly intuitive compared to other RMM tools, and it integrates well with other MSP platforms. **What do you dislike about Datto RMM?** Some advanced configurations and scripting workflows can take time to learn, especially for newer technicians. There can also be occasional delays or noise in alerting if policies aren’t tuned properly, which requires ongoing refinement. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves the challenge of managing and maintaining large numbers of client devices efficiently. It reduces the need for manual checks by enabling automation, proactive monitoring, and remote remediation. This improves response times, reduces downtime for clients, and allows technicians to manage more endpoints with less effort. ### 9. Datto RMM’s Password Injection and Web Remote Make Support Fast and Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Datto RMM?** What I like best about Datto RMM is the seamless password injection feature and the built-in Web Remote functionality. Password injection saves a lot of time during admin access by securely entering credentials without exposing them to end users. The Web Remote, especially alongside Splashtop, provides reliable, fast remote access directly from the browser, making support efficient and convenient without needing additional tools. **What do you dislike about Datto RMM?** verall, Datto RMM works well for our day-to-day MSP operations and is generally reliable. However, the Network Discovery feature could be improved. It can be inconsistent in identifying devices accurately, lacks deeper visibility, and sometimes requires manual intervention to properly classify and onboard discovered assets. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us centrally manage endpoints across multiple client environments, which is critical in an MSP setup like ours. It streamlines patch management, ensuring operating systems and third-party applications stay updated and secure without manual intervention. The remote support capabilities allow us to quickly troubleshoot and resolve issues without onsite visits, reducing downtime for clients. It also simplifies software deployment and automation, enabling us to push applications, scripts, and policies at scale. Overall, it improves operational efficiency, strengthens security posture, and saves significant time for our support team. ### 10. Centralized, Automated Endpoint Management Made Easy with Datto RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Datto RMM?** What I like best about Datto RMM is the centralized management and automation capabilities. It makes it much easier to monitor devices, deploy software, automate maintenance tasks, and remotely support endpoints across multiple client environments from a single platform. **What do you dislike about Datto RMM?** Certain scripting and policy configurations can take time to fully understand, and there are occasional issues with agent reliability or delayed device updates. Some areas of the interface could also be modernized to improve workflow efficiency. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps automate routine IT management tasks, improves endpoint visibility, and allows proactive monitoring of systems before problems become major issues. This reduces downtime, improves response times, and helps technicians manage larger environments more efficiently with less manual work. ### 11. Good and Bad with RMM software from Datto **Rating:** 0.5/5.0 stars **Reviewed by:** Baldeep B. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Datto RMM?** Attach scripts with installation files. Permissions based on what team members can see. Ideal when internal computers should not be visible to team members. Update a policy and push out at ones to affected computers. **What do you dislike about Datto RMM?** Since Autotask was taken over by Datto, investment in the product went. Likewise when Kaseya took over Datto, it's now contract driven. From 1 year contracts to 3 year contracts. Didn't help if you want to drop licensing you are forced on lengthy contracts. As a result we moved away as N-Able has better licensing on this month to month. Now updating other software is additional licensing, N-Able have this built in. Why I moved? I had no remote support working 16 days in a month. No sorry, no compensation. Instead, buy more products and services. **What problems is Datto RMM solving and how is that benefiting you?** Pushing updates to computers. Policies. ### 12. Effortless Remote Management with Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Lee P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** I like Datto RMM's vast set of user-rich features, especially for remote access and app deployment. The PowerShell capability to send commands to devices is fantastic because it enables managing a large infrastructure without being at the physical machine. The setup was very easy and required minimal technical knowledge, like configuring users and setting up group permissions. **What do you dislike about Datto RMM?** There's not much that I could improve upon, it'd be nice if there was a couple more apps in the patch management side of things, but that's really it. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for remote management, saving us from sending staff onsite. We manage vast infrastructures globally from one location, saving time and money. Its remote access and app deployment features are fantastic. ### 13. Datto RMM: Fast Remote Support, Smart Automation, and Strong Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Datto RMM?** Datto RMM is a strong tool for managing and monitoring devices across multiple environments from a single platform. It makes remote support quick and reliable, which is a big help when troubleshooting issues without needing to be on-site. The automation features, especially around patching and scripting, save a lot of time and reduce manual work. It also integrates well with tools like Autotask and IT Glue, which helps keep workflows connected and efficient. Overall, it provides good visibility into systems and helps keep everything running smoothly and proactively. **What do you dislike about Datto RMM?** Datto RMM can be frustrating at times, especially with performance and reliability in certain areas. The platform can feel a bit slow, particularly when using remote access or navigating between features, and occasional latency or connection issues can impact efficiency. Some parts of the interface also feel outdated or less intuitive, requiring extra clicks to find what you need. Additionally, there can be inconsistencies with features like agents or remote tools, and some functionality still feels like it needs refinement or modernization. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves the challenge of managing and maintaining multiple endpoints and systems across different environments by centralizing monitoring, patching, and remote support into one platform. This allows us to proactively identify and resolve issues before they become bigger problems, reduce downtime, and handle support more efficiently without needing to be on-site. As a result, it saves time, improves response times, and helps keep systems secure and up to date with less manual effort. ### 14. Datto RMM: Fast Remote Support, Smart Automation, and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Datto RMM?** Datto RMM is a strong tool for managing and monitoring devices across multiple environments from a single platform. It makes remote support quick and reliable, which is a big help when troubleshooting issues without needing to be on-site. The automation features, especially around patching and scripting, save a lot of time and reduce manual work. It also integrates well with tools like Autotask and IT Glue, which helps keep workflows connected and efficient. Overall, it provides good visibility into systems and helps keep everything running smoothly and proactively. **What do you dislike about Datto RMM?** Datto RMM can be frustrating at times, especially with performance and reliability in certain areas. The platform can feel a bit slow, particularly when using remote access or navigating between features, and occasional latency or connection issues can impact efficiency. Some parts of the interface also feel outdated or less intuitive, requiring extra clicks to find what you need. Additionally, there can be inconsistencies with features like agents or remote tools, and some functionality still feels like it needs refinement or modernization. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves the challenge of managing and maintaining multiple endpoints and systems across different environments by centralizing monitoring, patching, and remote support into one platform. This allows us to proactively identify and resolve issues before they become bigger problems, reduce downtime, and handle support more efficiently without needing to be on-site. As a result, it saves time, improves response times, and helps keep systems secure and up to date with less manual effort. ### 15. Powerful RMM Automation That Makes Patching and Remote Support Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Datto RMM?** Powerful remote monitoring and management with strong automation and scripting capabilities. It makes patching, alerting, and remote support efficient across multiple client environments. **What do you dislike about Datto RMM?** UI can feel a bit clunky at times, and alert noise requires tuning out of the box. Some features take time to fully configure and optimize. **What problems is Datto RMM solving and how is that benefiting you?** Centralizes endpoint management, monitoring, and patching across all clients, reducing manual work and improving response times. It allows for proactive issue resolution and consistent management at scale. ### 16. Flexible Monitoring with Policy Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Ezquiel P. | Datacenter Technician **Reviewed Date:** April 27, 2026 **What do you like best about Datto RMM?** I like the flexibility with the dynamic filters in Datto RMM. Being able to run monitoring policies for missing software and using that capability to deploy is great. I also appreciate how easy it is to track with alerts. **What do you dislike about Datto RMM?** I would say sometimes the dynamic filtering takes a while to update on the machines, and policies don't take effect until possibly the next day. So if there's a better way to make monitoring policies a little bit more reactive for a response here, that'd be great. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM to create monitoring policies and alerts for missing software. It helps me deploy with alerts and track them easily, solving policy management issues. ### 17. Efficient Endpoint Management with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** 🖥️ Christopher B. | Central Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** I like the integrations with Autotask and IT Glue because they really speed up our work. Our techs can quickly address issues faster with information in IT Glue ready for them in Datto RMM. The initial setup of Datto RMM was very easy. **What do you dislike about Datto RMM?** It would be nice to have a better way to review misconfigurations and a straightforward method for configuring password integration. If false passwords are in, it should easily let our techs focus on the correct password or create a flag that an admin needs to fix the integration. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us manage endpoints, with integrations that speed up work and allow techs to quickly address issues. ### 18. Onwards and upwards **Rating:** 4.5/5.0 stars **Reviewed by:** Simon L. | Virtual IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** Datto RMM is a premium product compared that has improved over the last 12-18 months. Compared to other small firm solutions It sometimes lacks a little frustrating but it is up at the top for integration into all the Kaseya Portfolio of products. **What do you dislike about Datto RMM?** The pricing model is still pretty rigid but less so than it used to be. **What problems is Datto RMM solving and how is that benefiting you?** Regular managed granular Windows patching, Multiple ways to connect to client machines and services. Standardisation and reporting are all significant problems being addressed by Datto RMM. ### 19. Robust Patch Management with Intuitive Organization, Needs Better Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn L. | Senior Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Datto RMM?** I like that the patch management in Datto RMM seems more refined than some other RMM suites. The breakdown and organization of the sites and devices is nice. The Comstore is also a nice feature. **What do you dislike about Datto RMM?** Some of the monitors from Comstore don't have easy-to-understand documentation. The documentation will be good to a point, and then when you hit a critical selection it's not explained well. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps me achieve patch compliance through Windows and third parties. The monitors allow us to be proactive instead of reactive. ### 20. Efficient Remote Access with Minor Improvements Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Kasey K. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Datto RMM?** I like the ability to control the user's mouse and troubleshoot, which makes it easy to fix issues remotely. Datto RMM helps us monitor users' laptops without needing extra tools. It allows us to resolve user issues without having to be on-site and without taking up too much of their time. **What do you dislike about Datto RMM?** It would be helpful to have a 'curtain' feature that you don't need to bother the user. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for remote connections, allowing us to fix users' issues without being on-site and without taking up their time. I liked controlling the user's mouse to troubleshoot, and it lets us monitor laptops without extra tools. ### 21. Reliable Remote Management and Automation with Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Datto RMM?** I like Datto RMM for its reliability and strong remote management capabilities, making it easy to monitor and support devices efficiently. Its automation features save you time, and the centralized dashboard gives you clear visibility into your entire environment. **What do you dislike about Datto RMM?** Certain features lack flexibility, and occasional performance issues or delays can make routine tasks slower than expected. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves the challenge of managing and maintaining multiple devices and endpoints by giving you a centralized platform for monitoring, patching, and remote support. It helps reduce downtime, improves response times, and automates routine maintenance tasks, making IT management more efficient and scalable. ### 22. Efficient and User-Friendly, But Needs Better macOS Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nate S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Datto RMM?** I like how easy Datto RMM is to use, how it keeps me up to date, and how fast it resolves issues. The initial setup was easy, and I appreciated the team's help and assistance in all aspects when getting us set up with our company. **What do you dislike about Datto RMM?** When working with iOS and Mac laptop devices, it does not fully remove or assist with what's needed. Sometimes certain applications do not work, and it gets backed up. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for monitoring laptops and resolving issues like Microsoft Office updates, keeping us up to date with fast solutions. ### 23. Reliable RMM with Great Support, Though Reporting Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Datto RMM?** We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful. **What do you dislike about Datto RMM?** The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM enables us to stay on top of our clients' systems without having to switch between multiple tools. With its remote monitoring, patching, and device management capabilities, we save significant time and minimize the need for on-site visits. The automation features and alerting system allow us to detect and resolve issues before users are even aware of them, which enhances our response times and boosts reliability for our clients. ### 24. Easy-to-Use with Room for Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Datto RMM?** I find Datto RMM easy to use, and I'm really accustomed to using it now. It's become an essential tool for accessing our clients' computers and tracking their devices. I also appreciate its capabilities for running quick jobs, monitors, policies, and software management. The initial setup was pretty easy, especially compared to Autotask. **What do you dislike about Datto RMM?** I think the integration with the Mac could be improved. When I use web remote with a Mac, it doesn't show all the screens that are connected to the Mac. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM lets me access client computers, track devices, and know what's running on them. I use it for quick jobs, monitoring, policies, and software management. ### 25. Move aside as there is a new Top RMM Contender! **Rating:** 5.0/5.0 stars **Reviewed by:** Gus R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Datto RMM?** DattoRMM is an incredibly complete RMM product with extensive features that will greatly increase the effectiveness of providing support to any business. There are too many features to go through in this review but the ones that really affected us are as follows. - Network scanning. We can scan the network with just one agent being installed. You get a beautiful tree view that you can navigate and move around, or you can get a standard list of IPs. - Device details. You get a full technical review of each device added to the system. You can see all hardware specifications, event log issues, patch status, software installed (and you can click to uninstall), network information, performance metrics, endpoint security and much more. - Remote Control. You get three different ways that you can connect to a computer which gives you great redundancy when one doesn't work. You have access to advanced tools to let you do most of your work in the background while the user is still working. - Automation and maintenance. This is crucial for us and this DattoRMM delivers. The options to setup automatic patching and updates are logically placed in menus that make sense. It was really easy to get familiar with the setup process and had this process running smoothly in no time. The best part is that you can see the results of the patching and get access to errors that you can then review to make adjustments. - Scripts. There is an extensive library of scripts and it accepts different script languages. There is also a community that you can access to get even more scripts if you don't know how to create one. - All menus make sense and you can navigate through easily. I don't get lost on them as I did with my old program. - Dashboards. Dashboards are highly customizable as you can move items around in the screen and add or remove from their library. very cool. Each technician can have their own customized dashboard. You can also have multiple dashboards. - Microsoft 365 Integration. You can access your Microsoft accounts and manage your clients right from your RMM. This is a feature that usually costs extra, however it is included. Datto RMM features are extensive and offers great flexibility with an easy to use system. As if that wasn't enough, their support is excellent. You can get someone on an online chat easily to get fast answers to your questions. Implementation was easy as you have several options. We are really happy with this program and would recommend it to any company. Price is very competitive! **What do you dislike about Datto RMM?** The feature I like the least was the setup of Microsoft 365. Unfortunately, the process to integrate Microsoft to any RMM is complex due to the different security rules Microsoft has in place. However, Datto's support was very helpful and I was able to get up and running without too much trouble. **What problems is Datto RMM solving and how is that benefiting you?** Remote control has always been a problem with my previous RMM program which DattoRMM has resolved. It has three different remote control programs included so I'm able to choose from any of them to connect. The speed is smooth and the connection is quick. I also wanted a program that can scan the network for me and DattoRMM does it very well. ### 26. Comprehensive Reporting, But Clunky Remote Access **Rating:** 2.5/5.0 stars **Reviewed by:** Miguel Z. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Datto RMM?** I find the reports in Datto RMM to be useful and thorough. The patch management feature seems to work well, which is important for my operations. These features provide valuable metrics for lifecycle management and security. **What do you dislike about Datto RMM?** Remote controlling servers and workstations needs work; it's very clumsy and doesn't work half the time. Faster remote connections and more consistent remote connections are needed. The initial setup was rough. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps with patch management, remote remediation, and thorough reporting. It provides metrics for lifecycle management and security. ### 27. High Efficiency, Webremote to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Matteo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Datto RMM?** I like the speed of Datto RMM, it makes the technicians' work faster. Additionally, I really appreciate the patch management and the initial software setup, which was very quick and intuitive. **What do you dislike about Datto RMM?** webremote is not as fast as the other features **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM to automate recurring processes on endpoints and manage all my clients' endpoints. The speed and patch management accelerate the technicians' work, making the entire process more efficient. ### 28. Secure Access and Powerful Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo Julio H. **Reviewed Date:** November 26, 2025 **What do you like best about Datto RMM?** I like that Datto RMM provides quick and secure access to my servers, which is crucial for our daily work. The automation tools are another great advantage, as they greatly simplify the task of generating alerts and executing commands on our systems. This level of automation increases our efficiency and keeps us proactively informed. The initial setup of Datto RMM was also quite simple, allowing for a smooth transition from the previous use of AnyDesk. This change has made our work more proactive and efficient. Additionally, I consider Datto RMM an excellent monitoring tool, which I have rated 9 out of 10 in terms of likelihood of recommendation, reflecting my high satisfaction with the product. **What do you dislike about Datto RMM?** For now, I do not present any dissatisfaction. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for quick and secure access to my servers, with automation tools that facilitate management and command execution, allowing us to be more proactive in our work. ### 29. Convenient Remote Access with a User-Friendly Partner Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Nigel S. | Post Sales Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Datto RMM?** The Partner Portal , the ability to access the devices remotely. **What do you dislike about Datto RMM?** Nothing really yet. Still exploring the portal. **What problems is Datto RMM solving and how is that benefiting you?** This ease for accessing the devices remotely and the ability to power down on device at a time connected to the PDU. ### 30. Great tool with a lot of gadgets and monitoring and controling **Rating:** 5.0/5.0 stars **Reviewed by:** Tamer E. | Senior IT Service Desk Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** Easy to manage computers remotky without the need to access them **What do you dislike about Datto RMM?** More eays to install agent on new decices and onboarding companies **What problems is Datto RMM solving and how is that benefiting you?** Easy to remote access customers pc when they need assistance and a lot of tools to help manage windows without accessing the device ### 31. Datto RMM is powerful and makes the life of an IT admin much easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry R. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Datto RMM?** The components from the com store are so helpful. I like that you can create your own components as well. This is a great tool for monitoring many aspects of your endpoints. Great patch management. It is a stable product. I don't think we've had any "outages" with Datto RMM. Easy to implement. Kaseya does a great job of having the engineers walk you through the implementation. We use datto RMM all day, every day. Datto RMM integrates well with other Kaseya products such as ITGlue, Datto EDR, and Datto Network Manager. **What do you dislike about Datto RMM?** Kaseya support can be slow to respond. It takes a while to break through the "first level" of support which typically does not go beyond what is already in the documentation. It is annoying when the support tech asks you to open a support tunnel into their system, and then they don't get around to using the tunnel for days, sometimes over a week. Datto RMM is such a great product, but it is tarnished by the responsiveness and helpfulness of Kaseya support. **What problems is Datto RMM solving and how is that benefiting you?** Monitoring of endpoints and automation of IT related tasks. We use monitoring to ensure security features are active and updated, patches are updated, certain software is up to date. We also use components to monitor things like Dell Command Updates, browser updates, whether or not an endpoint needs a reboot, and more. ### 32. Comprehensive Tool, Affordable and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Rob B. | Product Specalist, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Datto RMM?** I find Kaseya 365 Endpoint incredibly easy to use, which simplifies managing my tasks. I appreciate the integration of essential features such as remote monitoring and management (RMM), backups, antivirus, endpoint detection and response (EDR), and software deployment, all bundled into one comprehensive platform. The affordability of Kaseya 365 Endpoint makes it accessible without compromising on these essential features. Kaseya 365 Endpoint offers an antivirus that keeps my system secure and backup options that help me safeguard my data effectively. I particularly value the ability to raise a complaint as a ticket and have my team resolve issues quickly using these integrated tools. The automation feature is impressive as it seamlessly deploys necessary software as soon as a new device connects to the network, and the installation of agents is smooth and hassle-free. Overall, Kaseya 365 Endpoint offers a well-rounded suite of tools that meet my needs efficiently. **What do you dislike about Datto RMM?** I find that while the integration within Kaseya 365 Endpoint is good, it is still in its early stages and requires deeper integration. There should be a unified interface where all tasks can be managed on a single screen, as opposed to needing multiple tabs, which would enhance the user experience. The integration with Datto AV specifically could be improved to support this goal. **What problems is Datto RMM solving and how is that benefiting you?** I use Kaseya 365 Endpoint for antivirus protection, backups, ticket management, and quick issue resolution. It integrates crucial tools like RMM, EDR, software deployment, and patching into one affordable solution, enhancing system safety and productivity. ### 33. Reliable RMM with strong automation and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Joeri D. | Technology Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Datto RMM?** Datto RMM provides a clean and intuitive interface, with powerful automation policies that save us hours of repetitive work. The integrations with other Datto/Kaseya products and Microsoft 365 make it easier to manage endpoints at scale. Reporting and alerting are also clear and actionable, helping our team stay proactive instead of reactive. **What do you dislike about Datto RMM?** The policy engine can sometimes feel rigid, and more flexibility in scripting and scheduling would be welcome. The patch management works well overall but occasionally struggles with third-party apps. Also, the UI is improving but can still feel a bit dated in some views compared to other modern SaaS platforms. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us manage a large, distributed device fleet without needing to be on-site. It centralizes monitoring, patching, and remote support so we can quickly detect and resolve issues before they impact users. Automation policies reduce manual effort and ensure consistency across environments, while reporting gives us clear insights for both internal use and client communication. Overall, it improves efficiency, scalability, and customer satisfaction. ### 34. Datto RMM review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Datto RMM?** Dashboards, filters and 365 user management really set this apart. The device view filters and presets are a nice addition to be able to switch views and columns showing. **What do you dislike about Datto RMM?** Script running speed was our main issue with Datto RMM. Using API automations this matters a lot, however the script outputs are easily visible if you code them in, which is a big plus **What problems is Datto RMM solving and how is that benefiting you?** Basic RMM functions are covered. Everything else we have built out via scripts and other tools via the limited API ### 35. Reliable Speed and Effortless Control with Datto RMM **Rating:** 4.5/5.0 stars **Reviewed by:** MOIZ I. **Reviewed Date:** November 14, 2025 **What do you like best about Datto RMM?** I appreciate Datto RMM for its impressive speed and reliability, which significantly reduces my workload and the processing time of my machines. This performance enhancement is particularly valuable for managing remote devices efficiently from anywhere in the world. The software's initial setup was straightforward, thanks to the step-by-step wizard, making it easy to get my applications up and running without hassle. These features collectively make Datto RMM a highly effective tool for remote monitoring, so much so that I am likely to recommend it to others, rating my likelihood of doing so as a 9 out of 10. **What do you dislike about Datto RMM?** For handling a large amount of requests, Datto RMM could be improved. It seems that the current capabilities might not be sufficient for high volumes of request processing, which could be a limitation in managing a more extensive network of devices effectively. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for remote monitoring of my devices, allowing me to control them globally. It reduces my workload and processing time, being fast and reliable. ### 36. Datto RMM - Best RMM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** Why I Love Datto RMM Datto RMM has completely transformed how we manage and secure our IT environments. It’s not just a remote monitoring and management tool—it’s a powerhouse of automation, security, and flexibility. Ransomware Protection That Works One of the standout features is its built-in ransomware detection. It actively monitors for suspicious behavior and alerts us instantly, giving us a critical edge in responding to threats before they escalate. This proactive protection is a game-changer for keeping our endpoints safe. Advanced Third-Party Patching Datto RMM goes beyond basic OS updates. Its advanced third-party patching capabilities allow us to keep applications like Chrome, Adobe, Zoom, and hundreds more up to date automatically. This drastically reduces vulnerabilities and saves countless hours of manual work. Flexible Deployment Options Whether we’re pushing out scripts, software, configurations, or policies, Datto RMM gives us a ton of deployment options. From scheduled rollouts to real-time executions, the flexibility is unmatched. It adapts to our workflows instead of forcing us to change them. Effortless Monitoring Enablement Setting up monitoring is incredibly intuitive. With just a few clicks, we can enable monitoring for devices, services, and performance metrics. The built-in templates and policies make it easy to get started, and the customization options let us fine-tune alerts to match our exact needs. Datto RMM isn’t just a tool—it’s a strategic asset. It empowers us to be more secure, more efficient, and more responsive. If you're looking for a robust, scalable, and intelligent RMM platform, Datto RMM is the one to beat. **What do you dislike about Datto RMM?** I have had a few issues with windows updates early on, but they have resolved all of those. I really don't have anything I dislike. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM enables proactive monitoring and alerting, allowing issues to be detected and resolved before users even notice. It automates ticket creation and remediation workflows, reducing downtime and improving service delivery. It has automated patching for both OS and third-party apps, Datto RMM eliminates repetitive tasks and ensures systems stay secure and compliant without manual effort. Lastly it integrates with so many of my other tools like Autotask PSA, IT Glue, Datto BCDR and Microsoft 365 + more. ### 37. Reliable and flexible RMM platform for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** Datto RMM is highly customizable and integrates well into an MSP workflow. The scripting engine is powerful and allows automation of nearly any task using PowerShell, batch, or shell. Deployment of agents is straightforward, and policies for patching and monitoring can be tailored for different environments. The platform is cloud-based, which makes it fast and easy to access from anywhere without maintaining additional infrastructure. Integration with Autotask PSA provides strong visibility and efficiency in ticketing, alerting, and billing. **What do you dislike about Datto RMM?** The UI can feel dated and unintuitive at times, with some workflows requiring extra clicks. The reporting engine is limited compared to competitors, which means building detailed or custom client reports often requires third-party tools. Real-time remote control works well but can occasionally lag compared to standalone solutions. While integrations are strong with Autotask, connecting to outside tools can take additional effort. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us manage endpoints efficiently across multiple client environments. Automated patch management ensures systems are up to date and secure without requiring manual intervention. The monitoring and alerting features allow us to proactively address issues before they become client-facing problems. Remote support capabilities reduce travel time and let us resolve issues quickly. Overall, it saves time, improves security posture, and allows us to deliver consistent service at scale. ### 38. Effortless Monitoring with Stellar Security **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph H. | Energy Engineer **Reviewed Date:** November 11, 2025 **What do you like best about Datto RMM?** I find Datto RMM incredibly valuable for its built-in security features, especially the ransomware detection and response system that has been instrumental in preventing hacking attempts on our network. I also really appreciate the automation capabilities it offers, which I use to scan for outdated applications and efficiently roll them out on computers across the organization. This automation feature is a real time-saver, streamlining what could otherwise be a very tedious process. Datto RMM also stands out for its ease of use compared to our previous solution; the initial setup was straightforward, allowing us to integrate it into our operations without any complications. Its compatibility with both Windows and Linux further enhances its utility, providing seamless operation across different platforms. **What do you dislike about Datto RMM?** I would like there to be an option for dark mode in the UI. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM for monitoring employee laptops and servers, enhancing network security, and preventing ransomware. Its automation simplifies application updates company-wide, making it easier to use than our previous system. ### 39. User-Friendly, Efficient, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Khadeer A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** I like that Datto RMM is user-friendly, which makes it accessible to non-technical people. It's easy to manage clients, end users, and end points, and I can efficiently use data from them. The switch to Datto RMM was smooth because of its user-friendly nature. **What do you dislike about Datto RMM?** Licenses management **What problems is Datto RMM solving and how is that benefiting you?** I find Datto RMM easy to manage clients, end users, and endpoints, and it helps in extracting valuable data from them. ### 40. Streamlined Remote Supportfor Interface Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** G K. | Help Desk Specialist **Reviewed Date:** November 06, 2025 **What do you like best about Datto RMM?** I love how Datto RMM allows me to initiate a restart on a user's device if it becomes frozen or hangs, which is incredibly useful for maintaining productivity. The ability to check device health and see the last time a device rebooted gives me valuable insights into device performance, helping me address issues proactively. Running scripts in the backend without disrupting the user experience is a massive plus, letting me resolve technical issues efficiently. These features collectively enable me to provide outstanding customer service by resolving problems swiftly and effectively. Additionally, Datto RMM is easy to learn and navigate, making the initial setup smooth and user-friendly. **What do you dislike about Datto RMM?** I experience difficulties connecting to devices that are online but have low memory using Datto RMM. Additionally, I find the interface for running scripts in the background somewhat user-unfriendly and in need of improvement. It would be helpful if commands such as disk cleanup, SFC scan, or creating a temporary admin would auto-populate, enhancing ease of access and efficiency. **What problems is Datto RMM solving and how is that benefiting you?** I use Datto RMM to connect remotely to user devices for technical support, resolving issues swiftly, monitoring device health, and executing backend scripts without interruption, enhancing customer service quality. ### 41. Powerful Remote Management with Room for Backend Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Datto RMM?** I like that Datto RMM allows us to remotely manage and troubleshoot issues that clients or end users are experiencing without having to be physically at the device. It’s great for monitoring devices’ online and offline status so we can address issues effectively if a device goes offline. Plus, the chat functionality is really helpful because it lets us engage with users on the other device even before starting to troubleshoot or gather more info about the issue. **What do you dislike about Datto RMM?** Latency is always a big issue, and the backend could provide more robust services. The PowerShell integration lags and needs improvement because there's still a lot of lag. It disconnects and doesn't work as effectively as I want it to be. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM allows us to troubleshoot issues remotely without being physically at the device, and it helps monitor device online and offline status while engaging with users through chat. This solves a lot of issues efficiently. ### 42. Great Remote Monitoring and Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh L. | Consultant, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Datto RMM?** Great Remote Monitoring and Management tool **What do you dislike about Datto RMM?** Nothing it is doing great in all ways for sure **What problems is Datto RMM solving and how is that benefiting you?** Excellent Remote Monitoring and Management with less or negligible interaction needed ### 43. Powerful Multi-Site Device Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Datto RMM?** I like the ability to assign different devices to different sites. You can treat these sites as separate companies, so if you’re an MSP you can organize each company’s devices accordingly. I also appreciate being able to globally search across all device names (when known), along with the strong search functionality overall and its extensive set of filter options. **What do you dislike about Datto RMM?** The complexity can be a bit much. There’s a lot to learn, and if you’ve never worked in an RMM before, you’ll likely struggle to find your way around everything—from adjusting your profile options to creating new sites. **What problems is Datto RMM solving and how is that benefiting you?** There are plenty of support options, including the ability to set variables globally based on overarching rules, or to apply site-specific rules when needed. It also supports the remote monitoring side of working in an MSP, where you often need to access a wide range of different devices. ### 44. Great Integrations and Automation, But UI and Pricing Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Datto RMM?** Datto has been an amazing tool for our MSP. Its remote capabilities are great and allow us to quickly assist our customers. It has some good automations and integrates into most of our other systems really well. It is very handy for a smaller sized MSP and enables us to compete with others. They have great support staff who always help out when they can. **What do you dislike about Datto RMM?** The pricing can be a bit erratic and the user interface isnt great either **What problems is Datto RMM solving and how is that benefiting you?** We use Datto RMM as our main remote software. We use it for all of our general support. The ease of use make it a valuable tool for our techs ### 45. Great Product That Does a Lot for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Datto RMM?** Great product. Easy to work with and does a lot for our business. **What do you dislike about Datto RMM?** Interface needs to be updated and more AI integration. **What problems is Datto RMM solving and how is that benefiting you?** Its helping us to be more proactive and take care of our customers better. Scheduling jobs after hours saves us a lot of time. ### 46. Easy Remote Access, But Login Issues and Slow Performance at Times **Rating:** 3.5/5.0 stars **Reviewed by:** Saurabh S. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Datto RMM?** Easy to use tool to remote into the PC over the internet. **What do you dislike about Datto RMM?** Some times, it is causing issue like although the device is online and have enough licenses but unable to login to device. Also, sometimes, it is very slow, although internet is very good. **What problems is Datto RMM solving and how is that benefiting you?** As a MSP, it is helpful to manage the customer device remotely. Also, helpful in applying patch to the system. ### 47. All Devices in One Place with Powerful Patchingg, Monitoring, and Scripting **Rating:** 5.0/5.0 stars **Reviewed by:** Bill G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** Datto RMM give me sight of all my devices in one platform. I can control patching, 3rd party software updates, monitor hardware and run scripts. **What do you dislike about Datto RMM?** The interface could be more seamless. Some features are difficult to understand. **What problems is Datto RMM solving and how is that benefiting you?** Keeping devices completely up to date automatically. Basically set it and forget it. ### 48. Still The best RMM there is **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse P. | Service Desk Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Datto RMM?** Integration of Datto AV/EDR and Rocketcyber **What do you dislike about Datto RMM?** Patch management, but this is getting updated soon and starts to support feature releases **What problems is Datto RMM solving and how is that benefiting you?** Keeping windows updated and software updated ### 49. The Best RMM Tool On The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Datto RMM?** I have been using Datto RMM for a little over 2 years and it has been really great. Easy to navigate interface with a thoughtful layout. Easy to connect to client environments and integrations with IT Glue makes entering credentials a breeze. The ease of implementation for Datto on endpoints is so far the best with multiple ways to deploy the agents and a simplistic installation makes removes barriers and there are no configurations post deployments on the endpoints. I use this on on a daily basis for work and customer support and i would say i spend more then 5 hours a days easily as this is the only RMM tool i use to support our clients . **What do you dislike about Datto RMM?** At times the agents freezes but its very very rare. It sometimes takes few attempts to connect but it could be due to internet issues and not Datto RMM. **What problems is Datto RMM solving and how is that benefiting you?** Easy to connect to client environments. Clients are grouped under sites and the search feature is the best i have come across. Looking for a particular client or endpoint by username or device name is so helpful. The major issue i think Datto RMM has solved is the ability to patch devices remotely and see what patches have been successfully deployed and what has failed with detailed logs. ### 50. Reliable Remote Workstation Support That Gets the Job Done **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan M. | IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Datto RMM?** Helps in supporting workstations remotely. **What do you dislike about Datto RMM?** Nothing really, it serves my purposes adequately. **What problems is Datto RMM solving and how is that benefiting you?** Usually, application issues which require remote access to workstations. ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+07%3A01%3A26+-0500&secure%5Bsession_id%5D=4682697f-7108-4c03-a8f2-026b9b7bf001&secure%5Btoken%5D=c90fed524312b827eacea1c4beefc4232c3b9024c0044582b0d54c2feb885c82&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,269 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,862 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,145 reviews)