# Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 759 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Datto RMM, facilitating efficient management and troubleshooting of devices. (85 reviews) - Users appreciate the **automation capabilities** of Datto RMM, which enhance scalability and integration with other tools. (58 reviews) - Users value the **ease of use and powerful features** of Datto RMM, enhancing their operational efficiency significantly. (47 reviews) - Users love the **seamless remote access** of Datto RMM, allowing effective management and support from anywhere. (47 reviews) - Users appreciate the **seamless integrations** of Datto RMM, enhancing their ability to assist customers effectively. (46 reviews) - Remote Support (33 reviews) - Monitoring (31 reviews) - Easy Integrations (30 reviews) - Easy Setup (29 reviews) - Deployment Ease (27 reviews) **What users dislike:** - Users experience **remote access issues** with Datto RMM, as it sometimes fails and requires user intervention to reconnect. (36 reviews) - Users experience **slow performance** in Datto RMM, with issues like latency and unreliable connections affecting usability. (24 reviews) - Users experience **missing features** on Mac, leading to remote access issues and difficulties with frequent updates. (22 reviews) - Users note the need for **flexibility in scripting and scheduling** as the policy engine feels too rigid at times. (20 reviews) - Users find **feature issues** with Datto RMM, citing rigidity in the policy engine and a dated UI design. (18 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (17 reviews) - Access Issues (15 reviews) - Delay Issues (15 reviews) - Connection Issues (14 reviews) - Poor Interface Design (13 reviews) ## Datto RMM Reviews ### 1. The program is very powerful, every tool is useful for almost any case. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The speed and the smooth detection of activity in the devices, even if they are just starting up! We notice that it detects activity when other tools get disconnected (For example, during the light blue update screen). Another great tool is the fact that you can install programs using just jobs, which makes the onboarding and implementation easy, even if you just have access to a Domain controller that allows you to populate the agent using it. **What do you dislike about Datto RMM?** I would like to suggest an easier way to create personalized jobs (To add third party software in the installer jobs) . Additionally, I've noticed that the Datto Desktop application has a variety of features, but not everyone on my team is utilizing them. I believe it would be beneficial to promote the desktop application more, as it provides a comprehensive interface for managing services, files, and much more. Another suggestion is to integrate a command shell (CMD) directly into the web platform. This would allow users to access devices more quickly, which would be especially useful for tasks like changing local passwords. Since we frequently need to make such changes, adding this feature would significantly improve the processing speed and overall efficiency of these requests. **What problems is Datto RMM solving and how is that benefiting you?** Datto helps us mainly with network monitoring and automating jobs to run scripts and install software. This is a huge help daily because we, as MSPs, need to keep an eye on all the customers and we should be able to see any alerts ordered by priority and devices, so the dashboard is one the best parts of the whole web platform. Same with the automated job panel, we integrated Trend Micro solution to it. Now, in every onboarding install the software and the antivirus solution are as easy as a couple of clicks to create a job and assign devices. I would recommend Datto to any IT Company, definitely is a game changer if you learn how to use it! ### 2. Great device management tool, but need optimisation for MSPs **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob C. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** - You can make custom script and deploy them to devices. - It supports connection with ESXi, printers and also SNMP devices, so you have monitoring on one location. - Gives me an easy over view all the devices and can create filters and groups of devices/customers to apply Policies and scripts correctly. - The build in Web remote funktion is awesome, so you don't need to use an agent to connect to a device. - It has integration with ITGlue, so you can find and paste customers device logins with opening a seperat window. - Possible to give custom permissions to customers - Can give mail alerts and also through Webhooks **What do you dislike about Datto RMM?** - As an MSP would I love to see more, that it be possible to make small changes to policies for some customers, but they are all based on a Global Policy. You have to create custome policies for the customers, who want something else, a small help is that you are able to copy existing policies. - Web remote is awesome, but sometimes is it a bit slow. - Better permission control for MSP users, fx you have to be administrator to create a new site, but our normal users should need this, so to many permissions **What problems is Datto RMM solving and how is that benefiting you?** To keep our customers device updated with the newest security updates and patches. Monitor devices, about their health and for servers is it also to ensure that critical services is monitored and kept online. Give us a central location to manage all our devices. ### 3. Best combination of features of the many RMMs I've used over the years **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Datto RMM is offers an excellent balance of powerful features and ease of use. It was pretty easy to get started and up and running. As a user of other Kaseya products such as Autotask and IT Glue, the integrations are the best that I've seen. I not big into scripting so the library of pre-approved scripting and the number of vendors that have integrations is great. I like that I can get support by phone when needed. **What do you dislike about Datto RMM?** Datto RMM may not the be the most powerful RMM available but it gets the job done. The software management features could use some improvement. For example, the RMM doesn't allow you to uninstall all software packages remotely. Mac support is limited. I really can't use Web remote on a Mac client. **What problems is Datto RMM solving and how is that benefiting you?** Next to our PSA (Autotask), Datto RMM is the core software used to provide support to our clients. ### 4. Great platform and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** I have used probably 5 or 6 RMM platforms in my career, and they all have their advantages and disadvantages. DattoRMM is great if you are looking for an integrated solution with other Kaseya products. The ability to hop over to other systems in a flash saves time and "Time is Money". But the best thing I like about DattoRMM (and Kaseya for that matter) is their support. Opening tickets and getting service from them to solve problems is a huge deal. Other platforms (CW *cough cough*) had zero support....and what support they had was off shore and the language barrier was a real problem. Kaseya is the elephant in the room for a good reason.....and their acquisition of Datto was a great decision in my book. **What do you dislike about Datto RMM?** I wish there were better and simpler reporting capabilites. Also, I think the widgets on the dashboard can be expended on....or even givin gus the abiltiy to bring in other 3rd party analytics into it so we stay inside Datto. **What problems is Datto RMM solving and how is that benefiting you?** Being able to quickly connect to and support an end user is critical in todays business landscape. Also, Patch Management is a requirement now a days. ### 5. Effective security and efficient functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Datto RMM?** efficient functionality. completes the needed operational functions **What do you dislike about Datto RMM?** Nothing at this point. Working well and for the intended use **What problems is Datto RMM solving and how is that benefiting you?** Showing system environment, reports, analytics. ### 6. Datto RMM is a necessity for IT support **Rating:** 4.5/5.0 stars **Reviewed by:** William B. | Information Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** Convenient, reliable, excellent for inventory tasks, etc. The agent is really easy to deploy and is lightweight, but very powerful. I use it almost daily to administer a fleet of PCs remotely, it is an invaluable tool for a remote IT support person. **What do you dislike about Datto RMM?** I have not had a ton of success with using it for software deployments. We have tried several software packages, and had only moderate success with reacing all needed endpoints. **What problems is Datto RMM solving and how is that benefiting you?** Our business moved to 100% remote workforce since Covid, and this tool is absolutely essential for remote IT support. It also takes care of all invetory and software managment issues that we had before using it. ### 7. Datto RMM helps us operate efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** Datto RMM is easy to implement and use. We use it daily to connect to clients and troubleshoot their problems remotely. **What do you dislike about Datto RMM?** Some of the reporting is difficult to find. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us remotely manage clients in a very efficient way to solve their daily IT issues. ### 8. RMM - Interlinked **Rating:** 5.0/5.0 stars **Reviewed by:** Maher N. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Datto RMM?** Web Remote and Device management Very Easy to setup Support is great a lot of integration and very easy to setup **What do you dislike about Datto RMM?** Little bit pricy Reporting is not always great **What problems is Datto RMM solving and how is that benefiting you?** Onboarding and offboarding users ### 9. RMM allows for monitoring and management of remote devices **Rating:** 4.0/5.0 stars **Reviewed by:** Ben L. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** The ease and multiple ways of connecting to a users device. The ability to work in the background without disturbing the user. Ticket notes being able to add into Autotask ticket for the work completion. **What do you dislike about Datto RMM?** Sometimes it can be difficult to install on clients devices, if they do not had admin rights to the machine and we have no way to push out via policy (due to customers setup). **What problems is Datto RMM solving and how is that benefiting you?** Remote support of devices and end users is the primary function that RMM is used for. Patch management is a great part of RMM, that allows us to keep on top of our clients patching needs. ### 10. Our Datto RMM Experience for the last 3yrs of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Company Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Datto RMM is easy to implement, use and has great automations and integrations. I love the seemless integration with IT Glue and Autotask. We use Datto RMM in our everyday support of our clients. The client loves this ease of opening tickets right from the agent running locally on their workstation. Datto's customer support is always avaible to help with any issues that may arise. **What do you dislike about Datto RMM?** We do have 1 issue with the Datto RMM, the web remote is not always robust. We sometimes have issues connecting to workstations with web remote, but thankfully the offer multiple remote solutions. **What problems is Datto RMM solving and how is that benefiting you?** complete remote support for all clients. ### 11. One stop for Endpoint Management **Rating:** 4.5/5.0 stars **Reviewed by:** Chirag B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** The Kaseya suite provides a powerful yet easy to use tools that make it easy to manage thousands of endpoints across multiple organisations with the ability to customise dashboard views that allow me to quickly identify issues, whether patch, AV or network related. **What do you dislike about Datto RMM?** It can be a little difficult to make exceptions to patching rules and alerts. **What problems is Datto RMM solving and how is that benefiting you?** Datto is invaluable to me on a daily basis to gain insights on endpoint configuration, specification and for remote access to support users or manage servers. ### 12. Safes much time and services getting more professionell **Rating:** 5.0/5.0 stars **Reviewed by:** Markus R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Datto RMM?** High level from automation and the new Ki **What do you dislike about Datto RMM?** The european instances have got much technical problems **What problems is Datto RMM solving and how is that benefiting you?** Roll out software and patches, monitoring ### 13. Looks like a wonderful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Datto RMM?** I just did a demo on the product and it looks great the integration with all of Kaseyas product looks like a wonderful asset **What do you dislike about Datto RMM?** I have had a chance to fully implement it so I can necessarily see a downside or a dislike at this moment **What problems is Datto RMM solving and how is that benefiting you?** A integration with multiple products and having it all available in 1 portal ### 14. Excellent and smooth user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** It provides all-in-one IT management – Combines patch management, remote control, and security on a single platform. It has reliable remote monitoring which helps to quickly detect and resolve endpoint issues. **What do you dislike about Datto RMM?** Some delays in patch deployment, patch audits, and web remote slowness. **What problems is Datto RMM solving and how is that benefiting you?** It helps me to get multiple tools on a single platform for patches, remote control, and backup. It also helpes me to do some automated/scheduled IT Tasks. It helps me to get important alerts on the devices I manage. ### 15. RMM has been very useful to my business and the info it provides from the endpoint **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** it has multiple options to connect to the workstations. **What do you dislike about Datto RMM?** Need to improve one time connection maybe with a link that the user can click on **What problems is Datto RMM solving and how is that benefiting you?** Endpoint monitoring and remote support. I do not have multiple software to do the various task. ### 16. Granular, feature rich, intuitive RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Datto RMM?** Granular, feature rich, intuitive RMM. Easy to scale. A lot automation capabilities **What do you dislike about Datto RMM?** Pricing could be a more competitive. Better integration with Kaseya stack other solutions **What problems is Datto RMM solving and how is that benefiting you?** Lack of human resource, with Datto we can do more with less ### 17. Datto RMM review by Iffat **Rating:** 4.0/5.0 stars **Reviewed by:** Iffat K. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** I like that it syncs with the Active directory for all users in the domain. Gives full control to remote access. Very user friendly. works with multiple screens, and secure enough to be trusted. I use it daily, very easy to implement and integrate. **What do you dislike about Datto RMM?** It doesn't work if the user is offline. Should still allow the admin to remotely access any device in the orgnization. **What problems is Datto RMM solving and how is that benefiting you?** help with remote access to devices in organization Provide remote support while sitting at home saves a lot of time on my hand to do things in person patch management where admin intervention is required ### 18. Game changing **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Datto RMM?** Intergration with PSA and automation of updates and application install **What do you dislike about Datto RMM?** Mac OS support is limited, it requires some manual persmission during installation **What problems is Datto RMM solving and how is that benefiting you?** Remote support of many clients in many locations ### 19. Datto RMM - Power tool for admins of the ages. **Rating:** 5.0/5.0 stars **Reviewed by:** Corne B. | Network and Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The ability and easy of use to monitor select few or multiple clients at once. all the active intergrations are always helping when they are added very easy to work around in the UI **What do you dislike about Datto RMM?** we Dont have any issues. everything working as intended. **What problems is Datto RMM solving and how is that benefiting you?** the ability to monitor certain aspects of the computer and running scripts based on that. A good example, we had a recurring problem with services stopping at random. i was able to write a script to monitor and notify me when it goe down and when its started itself based on the scripts. ### 20. A great resource in which its intigration with all Kaseya products allow for elevated productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I like how we can create components to create a quick job and automate a build process.All you need is the setup.exe script and you can install any software with a few mouse clicks. THis was a great concept brought to life by RMM engineering team. I also find it helpful that my organization can rest assured knowing RMM monitors all managed devices for any condition we set to alert us for. **What do you dislike about Datto RMM?** The default security admin user configuration is way too strict. I wish the process to customize security admin access was easier to follow so we can create custom access levels instead of choosing between a few that are there by default. **What problems is Datto RMM solving and how is that benefiting you?** Monitoring for Anti Virus support providing customer support fulfilling patching requirements access to virtual machines ### 21. best msp platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | remote tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** The ease of use of the platform is top priority for our company. if you cant find what you need to do your job what good is a platform. this platform has many features however they are all where you need them and not hiding in menus **What do you dislike about Datto RMM?** sometimes they do updates it feels weekly and so many new things its hard to keep up **What problems is Datto RMM solving and how is that benefiting you?** Remote support for our clients is top priority. it saves us time and energy since we dont have to go onsite for most of the issues that come up. ### 22. Pros and Cons of Datto RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** I like the robust amount of options that are available. It is simple to use. Our sales rep, Kyle Brelling, is incredible. He is always available for questions, comments, or concerns. **What do you dislike about Datto RMM?** Web Remote is simply not reliable. It is frustrating to have a user on the phone, paying for our time, and they have to wait because we have to use alternative methods of remoting in. My biggest pain point with Datto RMM is the customer support. One of my job duties is running a help desk. If any of my staff replied like some of the replies I received from Kaseya support, there would be numerous 1 on 1 private conversations to correct it. **What problems is Datto RMM solving and how is that benefiting you?** The Automation and ease of building custom scripts (components) has saved me a ton of time. ### 23. Kaseya 365 Endpoint Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** Kaseya 365 Endpoint is a solid choice for IT management, offering great ease of use with a centralized dashboard that simplifies endpoint monitoring, patch management, and automation. The platform provides good value for money, especially for MSPs and IT teams looking for a comprehensive, all-in-one solution. While some advanced features may require fine-tuning, the overall functionality, scalability, and integration with other Kaseya tools make it a reliable option for managing endpoints efficiently. **What do you dislike about Datto RMM?** still a bit more integration to with datto rmm for some of the modules **What problems is Datto RMM solving and how is that benefiting you?** Kaseya 365 Endpoint enhances customer security with robust monitoring and automation—all at an excellent price point, making enterprise-level protection accessible and cost-effective. ### 24. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Datto RMM?** I love the backend scripting. It makes my day to day much easier. **What do you dislike about Datto RMM?** Webremote needs to be brought into the 21st century. **What problems is Datto RMM solving and how is that benefiting you?** Patching is the most important thing. ### 25. Datta RMM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The solution helps us automate common routines and track our work. Getting around the site is reasonably quick. The ability to review system items and push scripts to the workstations behind the scenes allows for less user interference. **What do you dislike about Datto RMM?** I would like to see more robust AI integrations into the Datto RMM platform to start making automated decisions based on alerts and trends. For instance, having AI recognize a repetitive problem that keeps getting resolved via automation and brings it to the Technician's attention. **What problems is Datto RMM solving and how is that benefiting you?** Patching, remote control, support and automation. ### 26. Better than most RMMs out there. **Rating:** 4.5/5.0 stars **Reviewed by:** Randy G. | Hybrid IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** I use DattoRMM every work day. It has great ease of use, consistent UI with oither Kaseya products, not trying to reinvent the wheel when it comes to Windows patching, integration with ITGlue, responsive and transparent support, ease to onboard customers. It was very easy to get implemented when we came from NCentral. **What do you dislike about Datto RMM?** I feel that some of the features in the Agent browser could be brought into the WebUI such as command prompt and file transfer. **What problems is Datto RMM solving and how is that benefiting you?** Patching, monitoring system services and hardware components, easy for remote support. ### 27. It Got my It life 100 Times easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Sysadmin Mid, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** Automating every possible Task, from Processes to Daily tasks **What do you dislike about Datto RMM?** -The time it takes when you send a job, could be 1 minute or 10 minutes, on a daily basis when you are fixing something every minute matters -Sometimes is not easy to get used to how Datto do things **What problems is Datto RMM solving and how is that benefiting you?** Daily/weekly maintenance - I do not have to worry about tasks like scan disks, deleting temps, etc Jobs - Quick assist with troubleshootings automated Remote Assist - When I need to troubleshoot RDP related Issues I use Splashtop/Datto Console ### 28. Datto RMM **Rating:** 2.5/5.0 stars **Reviewed by:** Tim O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Datto RMM?** It was easy to use as far as remote connections and easy to deploy. **What do you dislike about Datto RMM?** The auto feature for patching and updates was complicated and didn't always work. Support was normally a 1--2 business day wait. **What problems is Datto RMM solving and how is that benefiting you?** Nothing at the moment since we switched. ### 29. Great Remote Monitoring with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** raylin M. | IT Administrator IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The best feature of Datto RMM is its robust monitoring and management capabilities, allowing for easy monitoring of multiple endpoints in one interface. **What do you dislike about Datto RMM?** The interface can be a bit cluttered, making it sometimes difficult to navigate and locate specific settings quickly. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps streamline remote monitoring and management of IT infrastructure, reducing the manual effort required to monitor and maintain devices. It provides real-time monitoring, which allows for proactive intervention in case of issues, minimizing downtime. The integration with backup solutions helps ensure data integrity and quick disaster recovery. Additionally, its patch management feature ensures that systems remain up-to-date and secure, benefiting both efficiency and security. This centralized platform simplifies the management of diverse endpoints and increases overall productivity, especially in large environments. ### 30. Amazing Tools for MSPs, Information and Monitoring of equipment and maintenance jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge L. | Help Desk Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Agent browser and its features, Web Remote, Client chat before remoting into a machine. The ability to do things from the backend and deploy automation jobs and quickjobs. **What do you dislike about Datto RMM?** These tools do not work all the time; Splashtop sometimes does not work, and webremote either. If we could have those tools available at all times, it would be great. Online marker needs to be improved as well, it takes time to see a device online. **What problems is Datto RMM solving and how is that benefiting you?** remoting into clients' machines mostly without creating remote sessions manually. ### 31. A powerful tool and reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben G. | IT Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Datto RMM?** Endpoint remote control for troubleshooting and support are very great **What do you dislike about Datto RMM?** The pricing can be relatively high for smaller businesses or startups. **What problems is Datto RMM solving and how is that benefiting you?** User-friendly interface that simplifies IT management tasks. ### 32. Awesome tool to IT admins **Rating:** 4.5/5.0 stars **Reviewed by:** Victor C. | manufacturing engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** this endpoint solution works very nice and it's a high profile group of applications that every IT department must have it to have our work much easy. my experience is that the implementation was so easy with the help of the solution support area. this solution is to use it daily because is part of the IT everywhere. **What do you dislike about Datto RMM?** there is not dislike because also it's very secure and have great tools. **What problems is Datto RMM solving and how is that benefiting you?** this this solutions we fix problems like inventory system, remote support, remote patching and apply upgrades to apps, etc. it's a great and complete solution to ### 33. Amazing Platform, easily able to provide remote support to clients **Rating:** 5.0/5.0 stars **Reviewed by:** Ivahn S. | It systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** I am easily available to provide support to our customers, Integration is easy as well and I use this on a daily basis. I am happy **What do you dislike about Datto RMM?** Not really much i can complain about, all the features I use have been great **What problems is Datto RMM solving and how is that benefiting you?** I am able to easily support our clients with a click of a button, any taks that need to be scheduled for PC's I can also easily schedule them for any give times provided by our customers so that keeps everyone happy ### 34. Great experience using this Kaseya solution **Rating:** 4.5/5.0 stars **Reviewed by:** Hector D. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Datto RMM?** This kind of solutions make our IT job easy and the price that we pay for this deserve it by far, just to tell you something that this kind of cloud service give us a lot of great satisfactions during the implementation process because the support from the system is very acurate to give us all we need. i am happy to have this tool **What do you dislike about Datto RMM?** i think there is nothing to dislike because this tool make my job more easy. **What problems is Datto RMM solving and how is that benefiting you?** centralize the tools to remote support and admin our end points in one and only platform. great solution.. ### 35. Great RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** New interface is easy to organize, fast login time and lots of great tools to put into service. Fast reporting time for any hardware related issues detected. Customer service has been great over the years. **What do you dislike about Datto RMM?** For our needs I can't think of one, but more integrations with other 3rd party tools would be greate **What problems is Datto RMM solving and how is that benefiting you?** Gave me the ablility to login remotely to fix a number of issues over the years and alert me to anything that you can't see on the surface. ### 36. Best overall endpoint management utility on the market when comparing dollar to dollar. **Rating:** 5.0/5.0 stars **Reviewed by:** Randell D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Datto RMM?** The ability to access any and all stations on network with end point security/rmm on it. **What do you dislike about Datto RMM?** Does not keep password stored for at least 3 days. Every day have to enter code to get in. But that is also one of the best security features about it as well. **What problems is Datto RMM solving and how is that benefiting you?** Security knowing that site is protected with endpoint protection and backup. ### 37. One of the better RMM tools I have used **Rating:** 4.5/5.0 stars **Reviewed by:** Barry H. | Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** User friendly GUI, Powershell/CMD use in the background (great for local admin password resets or scans) Shortcuts when connected to user machine; like admin CMD, task manager etc. Patching and alerts Pushing software install scripts **What do you dislike about Datto RMM?** Sometimes the splashtop feature is a bit buggy. I would authenticate with local admin and it would still prompt the user to accept my connection. **What problems is Datto RMM solving and how is that benefiting you?** Settings up user machines are quicker through creating scripts and pushing it through RMM. Remote support is quick and easy. ### 38. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip D. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Most used tool for our team. Automate jobs and web remote. Easily see activity logs to indentify repeated issues. **What do you dislike about Datto RMM?** Dashboard is limited on what widgets and filters can be used. **What problems is Datto RMM solving and how is that benefiting you?** Ease of remoting in. Running jobs which doesnt require computer to be online at the specific time and will eventually push through when it comes online. Quick summary glance of computer information Patch management Activity logs provides useful information. Can run scripts and provide information silently. ### 39. Excellent remote connection and monitoring software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen S. | Technical Implementation Specialist Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Datto RMM?** I would have to see the remote connectivty capablilites. It lets you connect using RDP, WebRemote, VNC, or Splashtop. It has become indispensible in our company as we support 1000s of different groups **What do you dislike about Datto RMM?** Sometimes the GUI on client PCs/servers does not show up even after clicking "gui.exe" in the Centrastage folder. **What problems is Datto RMM solving and how is that benefiting you?** I work for a software company so we have to connect to clients for various reasons. Whether it be database maintenance or software related issues. ### 40. DattoRMM - Power your MSP with an industry leading solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | IT Consultant/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Seamless Integrations with the Kaseya and Datto offerings, our team use it all day everyday and rely on the automation and ease to deploy into new clients environments, with customer support from the Kaseya team allowing us to focus on supporting our clients. **What do you dislike about Datto RMM?** As a user of DattoRMM for many years, we have no issues or dislikes with the industry-leading platform. **What problems is Datto RMM solving and how is that benefiting you?** Providing a one stop shop to manage the IT systems within clients environments ### 41. Solid Products with Solid Results **Rating:** 5.0/5.0 stars **Reviewed by:** Marcell B. | Information Technology Specialist Tier II, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** In this industry, I believe Automation it extremely Vital to success. Datto made this a priority and doubled my ticket count by 15 percent by automating updates alone. The amount of data that can be pulled easily is another huge plus. **What do you dislike about Datto RMM?** I do belive the remote software could be better **What problems is Datto RMM solving and how is that benefiting you?** One of the biggestest issues is Patch Mangament. Datto makes this so easy. With 100+ businesses attached to my company this streamlines the process ### 42. It works but not great **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Datto RMM?** it technically works. can push apps/updates. **What do you dislike about Datto RMM?** The remote viewing tool is hit or miss. half the time it doesn't work and I need to use a different tool to access remote systems to administer them. Its difficult to look at all organizations and to switch between them. **What problems is Datto RMM solving and how is that benefiting you?** its our remote monitoring and access tool to manage customer desktops. ### 43. Datto RMM has transformed the way we manage and monitor our devices. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayfel L. | Soporte IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** What I like most about Datto RMM is its advanced automation capability, which allows us to manage multiple clients efficiently and effortlessly. **What do you dislike about Datto RMM?** The advantages of using Datto RMM include its ease of use, simple integration, and the ability to automate complex tasks. Additionally, its remote access and patch management feature is extremely useful for keeping all systems updated and secure. **What problems is Datto RMM solving and how is that benefiting you?** Resolve basic user issues ### 44. Good tool that makes managing a customer's network easier **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago L. | Eng., Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Datto RMM?** It's possible to customize the interface to show what's more important to the admin. And the remote management agent works quite well. **What do you dislike about Datto RMM?** Not very easy to create custom monitors. Transparent proxies complicate things when accessing endpoints using Splashtop add-in. **What problems is Datto RMM solving and how is that benefiting you?** It's easier to get a global picture of the status of the computers on the network: OS version, software versions, errors. And it's an excellent tool for remote access and troubleshooting. ### 45. Tool works alright. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Datto RMM?** The Agent browser is a great tool, when it works. **What do you dislike about Datto RMM?** Often times the agent browser has problems, Splashtop often does not work, and when the internet connection isn’t excellent, the remote services struggle worse than other remote tools. **What problems is Datto RMM solving and how is that benefiting you?** It gives us a central way to manage our clients devices. ### 46. Software helps us by giving us a lot of information for the IT department. **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** Most helpful is being able to get inventory information on the devices we have attached to our network. **What do you dislike about Datto RMM?** When remoting into devices the screen sizes aren't exactly what I would prefer. **What problems is Datto RMM solving and how is that benefiting you?** Quicker with finding the actual device we are trying to remote into and test. ### 47. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Anish A. | L2 Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Multiple options to connect to a device and the ease with which we can deploy apps without user intervention **What do you dislike about Datto RMM?** At times Datto RMM hangs or freezes when is a session or when trying to connect to a session **What problems is Datto RMM solving and how is that benefiting you?** Able to conenct to user devices without user needing to click anything. Saves us time to send the link or code and download software on user machine. ### 48. Game-Changer IT management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** this platform is designed for even team members with limited technical expertise. Includes a bunch of good features suck as antivirus protection, endpoint detection and EDR.MDR, this solution is integrates well with other platforms or tools with simplifies IT management and with their console of management reduce the need for multiple vendors Customer service team is very helpful, they have different channels of communication. **What do you dislike about Datto RMM?** Price structure can be confusing in individual products, **What problems is Datto RMM solving and how is that benefiting you?** This solution has been incredibly beneficial for our IT management because have a centralized console that we can manage antivirus protection, EDR, MDR, patch management, ransomware rollback. that was the challenge and this platform give use all the tools to transform our IT. ### 49. Simplifies our endpoint mamagement **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Datto RMM?** The visibility that Datto RMM has provided us on all of our endpoints from a single pane vs competing RMMs have saved our techs countless time. Makes managing and overviewing systems a breeze. **What do you dislike about Datto RMM?** The way scripts are deployed from the rmm make it hard to securely deploy scripts with Threatlocker **What problems is Datto RMM solving and how is that benefiting you?** Automated script deployment with easy UDF report tracking for successful stack deployment confirmation. ### 50. Like the product line. I have had issues with some tech support issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Sheila B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Datto RMM?** Everything right there. Most of the time it provides all the right info in a single pane of glass. **What do you dislike about Datto RMM?** No real downsides but there have been times where the whole things to not be operating correctly. **What problems is Datto RMM solving and how is that benefiting you?** It gives major parts of information and control to protect my clients. Easy to get onboarded. Takes less time to get the ball rolling. ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-07+03%3A21%3A34+-0500&secure%5Bsession_id%5D=c0775a75-8fd7-4fa2-a959-0cf8ac3b6200&secure%5Btoken%5D=44b4471f0f19657a002d1a87b850bfc4b6c1d8a07abcf0fc3894ec728a78b4fd&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,269 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,863 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,145 reviews)