--- title: Datto RMM Reviews meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 781 reviews by the users' company size, role or industry to find out how Datto RMM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 781 scale: '5' date_modified: '2026-06-29' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 781 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Datto RMM, simplifying daily tasks and enhancing remote troubleshooting efficiency. (82 reviews) - Users love the **seamless automation** of Datto RMM, enhancing efficiency with quicker workloads and easy updates. (60 reviews) - Users value the **abundant information and integrated tools** provided by Datto RMM, enhancing customer service efficiency. (51 reviews) - Users commend the **seamless integrations** of Datto RMM, enhancing efficiency in managing clients' systems. (50 reviews) - Users value the **seamless remote access** of Datto RMM, enhancing support, monitoring, and device management efficiency. (49 reviews) - Remote Support (34 reviews) - Monitoring (30 reviews) - Easy Integrations (29 reviews) - Easy Setup (28 reviews) - Reliability (28 reviews) **What users dislike:** - Users face **remote access issues** with Datto RMM, including connection timeouts and complicated recovery processes. (42 reviews) - Users experience **slow performance** with Datto RMM, particularly during remote control and backup recovery processes. (25 reviews) - Users face **feature issues** with Datto RMM, especially when creating custom monitors and installing on client devices. (24 reviews) - Users express a desire for **missing features** in Datto RMM, finding updates overwhelming and stability issues frustrating. (24 reviews) - Users believe Datto RMM **needs significant improvement** with updates and functionality to enhance user experience and efficiency. (19 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (18 reviews) - Access Issues (17 reviews) - Delay Issues (15 reviews) - Connection Issues (13 reviews) - Difficulty (13 reviews) ## Datto RMM Reviews ### 1. Great Remote Monitoring with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** raylin M. | IT Administrator IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The best feature of Datto RMM is its robust monitoring and management capabilities, allowing for easy monitoring of multiple endpoints in one interface. **What do you dislike about Datto RMM?** The interface can be a bit cluttered, making it sometimes difficult to navigate and locate specific settings quickly. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps streamline remote monitoring and management of IT infrastructure, reducing the manual effort required to monitor and maintain devices. It provides real-time monitoring, which allows for proactive intervention in case of issues, minimizing downtime. The integration with backup solutions helps ensure data integrity and quick disaster recovery. Additionally, its patch management feature ensures that systems remain up-to-date and secure, benefiting both efficiency and security. This centralized platform simplifies the management of diverse endpoints and increases overall productivity, especially in large environments. ### 2. Amazing Tools for MSPs, Information and Monitoring of equipment and maintenance jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge L. | Help Desk Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Agent browser and its features, Web Remote, Client chat before remoting into a machine. The ability to do things from the backend and deploy automation jobs and quickjobs. **What do you dislike about Datto RMM?** These tools do not work all the time; Splashtop sometimes does not work, and webremote either. If we could have those tools available at all times, it would be great. Online marker needs to be improved as well, it takes time to see a device online. **What problems is Datto RMM solving and how is that benefiting you?** remoting into clients' machines mostly without creating remote sessions manually. ### 3. A powerful tool and reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben G. | IT Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Datto RMM?** Endpoint remote control for troubleshooting and support are very great **What do you dislike about Datto RMM?** The pricing can be relatively high for smaller businesses or startups. **What problems is Datto RMM solving and how is that benefiting you?** User-friendly interface that simplifies IT management tasks. ### 4. Awesome tool to IT admins **Rating:** 4.5/5.0 stars **Reviewed by:** Victor C. | manufacturing engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** this endpoint solution works very nice and it's a high profile group of applications that every IT department must have it to have our work much easy. my experience is that the implementation was so easy with the help of the solution support area. this solution is to use it daily because is part of the IT everywhere. **What do you dislike about Datto RMM?** there is not dislike because also it's very secure and have great tools. **What problems is Datto RMM solving and how is that benefiting you?** this this solutions we fix problems like inventory system, remote support, remote patching and apply upgrades to apps, etc. it's a great and complete solution to ### 5. Amazing Platform, easily able to provide remote support to clients **Rating:** 5.0/5.0 stars **Reviewed by:** Ivahn S. | It systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** I am easily available to provide support to our customers, Integration is easy as well and I use this on a daily basis. I am happy **What do you dislike about Datto RMM?** Not really much i can complain about, all the features I use have been great **What problems is Datto RMM solving and how is that benefiting you?** I am able to easily support our clients with a click of a button, any taks that need to be scheduled for PC's I can also easily schedule them for any give times provided by our customers so that keeps everyone happy ### 6. Great experience using this Kaseya solution **Rating:** 4.5/5.0 stars **Reviewed by:** Hector D. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Datto RMM?** This kind of solutions make our IT job easy and the price that we pay for this deserve it by far, just to tell you something that this kind of cloud service give us a lot of great satisfactions during the implementation process because the support from the system is very acurate to give us all we need. i am happy to have this tool **What do you dislike about Datto RMM?** i think there is nothing to dislike because this tool make my job more easy. **What problems is Datto RMM solving and how is that benefiting you?** centralize the tools to remote support and admin our end points in one and only platform. great solution.. ### 7. Great RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** New interface is easy to organize, fast login time and lots of great tools to put into service. Fast reporting time for any hardware related issues detected. Customer service has been great over the years. **What do you dislike about Datto RMM?** For our needs I can't think of one, but more integrations with other 3rd party tools would be greate **What problems is Datto RMM solving and how is that benefiting you?** Gave me the ablility to login remotely to fix a number of issues over the years and alert me to anything that you can't see on the surface. ### 8. Best overall endpoint management utility on the market when comparing dollar to dollar. **Rating:** 5.0/5.0 stars **Reviewed by:** Randell D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Datto RMM?** The ability to access any and all stations on network with end point security/rmm on it. **What do you dislike about Datto RMM?** Does not keep password stored for at least 3 days. Every day have to enter code to get in. But that is also one of the best security features about it as well. **What problems is Datto RMM solving and how is that benefiting you?** Security knowing that site is protected with endpoint protection and backup. ### 9. One of the better RMM tools I have used **Rating:** 4.5/5.0 stars **Reviewed by:** Barry H. | Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** User friendly GUI, Powershell/CMD use in the background (great for local admin password resets or scans) Shortcuts when connected to user machine; like admin CMD, task manager etc. Patching and alerts Pushing software install scripts **What do you dislike about Datto RMM?** Sometimes the splashtop feature is a bit buggy. I would authenticate with local admin and it would still prompt the user to accept my connection. **What problems is Datto RMM solving and how is that benefiting you?** Settings up user machines are quicker through creating scripts and pushing it through RMM. Remote support is quick and easy. ### 10. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip D. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Most used tool for our team. Automate jobs and web remote. Easily see activity logs to indentify repeated issues. **What do you dislike about Datto RMM?** Dashboard is limited on what widgets and filters can be used. **What problems is Datto RMM solving and how is that benefiting you?** Ease of remoting in. Running jobs which doesnt require computer to be online at the specific time and will eventually push through when it comes online. Quick summary glance of computer information Patch management Activity logs provides useful information. Can run scripts and provide information silently. ### 11. Excellent remote connection and monitoring software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen S. | Technical Implementation Specialist Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Datto RMM?** I would have to see the remote connectivty capablilites. It lets you connect using RDP, WebRemote, VNC, or Splashtop. It has become indispensible in our company as we support 1000s of different groups **What do you dislike about Datto RMM?** Sometimes the GUI on client PCs/servers does not show up even after clicking "gui.exe" in the Centrastage folder. **What problems is Datto RMM solving and how is that benefiting you?** I work for a software company so we have to connect to clients for various reasons. Whether it be database maintenance or software related issues. ### 12. DattoRMM - Power your MSP with an industry leading solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | IT Consultant/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Seamless Integrations with the Kaseya and Datto offerings, our team use it all day everyday and rely on the automation and ease to deploy into new clients environments, with customer support from the Kaseya team allowing us to focus on supporting our clients. **What do you dislike about Datto RMM?** As a user of DattoRMM for many years, we have no issues or dislikes with the industry-leading platform. **What problems is Datto RMM solving and how is that benefiting you?** Providing a one stop shop to manage the IT systems within clients environments ### 13. Solid Products with Solid Results **Rating:** 5.0/5.0 stars **Reviewed by:** Marcell B. | Information Technology Specialist Tier II, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** In this industry, I believe Automation it extremely Vital to success. Datto made this a priority and doubled my ticket count by 15 percent by automating updates alone. The amount of data that can be pulled easily is another huge plus. **What do you dislike about Datto RMM?** I do belive the remote software could be better **What problems is Datto RMM solving and how is that benefiting you?** One of the biggestest issues is Patch Mangament. Datto makes this so easy. With 100+ businesses attached to my company this streamlines the process ### 14. It works but not great **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Datto RMM?** it technically works. can push apps/updates. **What do you dislike about Datto RMM?** The remote viewing tool is hit or miss. half the time it doesn't work and I need to use a different tool to access remote systems to administer them. Its difficult to look at all organizations and to switch between them. **What problems is Datto RMM solving and how is that benefiting you?** its our remote monitoring and access tool to manage customer desktops. ### 15. Datto RMM has transformed the way we manage and monitor our devices. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayfel L. | Soporte IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** What I like most about Datto RMM is its advanced automation capability, which allows us to manage multiple clients efficiently and effortlessly. **What do you dislike about Datto RMM?** The advantages of using Datto RMM include its ease of use, simple integration, and the ability to automate complex tasks. Additionally, its remote access and patch management feature is extremely useful for keeping all systems updated and secure. **What problems is Datto RMM solving and how is that benefiting you?** Resolve basic user issues ### 16. Good tool that makes managing a customer's network easier **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago L. | Eng., Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Datto RMM?** It's possible to customize the interface to show what's more important to the admin. And the remote management agent works quite well. **What do you dislike about Datto RMM?** Not very easy to create custom monitors. Transparent proxies complicate things when accessing endpoints using Splashtop add-in. **What problems is Datto RMM solving and how is that benefiting you?** It's easier to get a global picture of the status of the computers on the network: OS version, software versions, errors. And it's an excellent tool for remote access and troubleshooting. ### 17. Tool works alright. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Datto RMM?** The Agent browser is a great tool, when it works. **What do you dislike about Datto RMM?** Often times the agent browser has problems, Splashtop often does not work, and when the internet connection isn’t excellent, the remote services struggle worse than other remote tools. **What problems is Datto RMM solving and how is that benefiting you?** It gives us a central way to manage our clients devices. ### 18. Software helps us by giving us a lot of information for the IT department. **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** Most helpful is being able to get inventory information on the devices we have attached to our network. **What do you dislike about Datto RMM?** When remoting into devices the screen sizes aren't exactly what I would prefer. **What problems is Datto RMM solving and how is that benefiting you?** Quicker with finding the actual device we are trying to remote into and test. ### 19. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Anish A. | L2 Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Multiple options to connect to a device and the ease with which we can deploy apps without user intervention **What do you dislike about Datto RMM?** At times Datto RMM hangs or freezes when is a session or when trying to connect to a session **What problems is Datto RMM solving and how is that benefiting you?** Able to conenct to user devices without user needing to click anything. Saves us time to send the link or code and download software on user machine. ### 20. Game-Changer IT management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** this platform is designed for even team members with limited technical expertise. Includes a bunch of good features suck as antivirus protection, endpoint detection and EDR.MDR, this solution is integrates well with other platforms or tools with simplifies IT management and with their console of management reduce the need for multiple vendors Customer service team is very helpful, they have different channels of communication. **What do you dislike about Datto RMM?** Price structure can be confusing in individual products, **What problems is Datto RMM solving and how is that benefiting you?** This solution has been incredibly beneficial for our IT management because have a centralized console that we can manage antivirus protection, EDR, MDR, patch management, ransomware rollback. that was the challenge and this platform give use all the tools to transform our IT. ### 21. Simplifies our endpoint mamagement **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Datto RMM?** The visibility that Datto RMM has provided us on all of our endpoints from a single pane vs competing RMMs have saved our techs countless time. Makes managing and overviewing systems a breeze. **What do you dislike about Datto RMM?** The way scripts are deployed from the rmm make it hard to securely deploy scripts with Threatlocker **What problems is Datto RMM solving and how is that benefiting you?** Automated script deployment with easy UDF report tracking for successful stack deployment confirmation. ### 22. Like the product line. I have had issues with some tech support issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Sheila B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Datto RMM?** Everything right there. Most of the time it provides all the right info in a single pane of glass. **What do you dislike about Datto RMM?** No real downsides but there have been times where the whole things to not be operating correctly. **What problems is Datto RMM solving and how is that benefiting you?** It gives major parts of information and control to protect my clients. Easy to get onboarded. Takes less time to get the ball rolling. ### 23. Datto is a very competent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ola P. | Country Support Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** Datto is a very competent tool that has many great features for administrators at various levels. The tool works well both for partners and internally within the company. In a large organization, it is the perfect tool to get a good overview while offering control down to the smallest level. I love the feature for running quick jobs directly on a device. **What do you dislike about Datto RMM?** Better education videos and best practis **What problems is Datto RMM solving and how is that benefiting you?** We are a large company with many operations across Europe. This tool quickly gives us control over all devices and provides the ability to offer quick support to our users ### 24. Very comprehansive IT management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** the best thing for me in Datto RMM: automatic patching, comprehensive system audits, browser-based remote access client, and system monitoring, easy to manage multiple sites. The system integrated very well with the OS with just a single installer. Overall it's easy to use on a daily basis. **What do you dislike about Datto RMM?** the new interface being rolled out is not as intuitive and easy to use as the older one. this can be down to a personal preference and it is good that both are still available. **What problems is Datto RMM solving and how is that benefiting you?** easy to provide support from any device, automating patch management, easy out of hours maitenace. ### 25. The most user friendly RMM I have ever used. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick H. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Datto RMM?** I love how the filters are built, the layout of the UI, patch management, and how components are built. The customer support is also very good. I have always had good interactions and response times from them. **What do you dislike about Datto RMM?** The Web Remote is just ok. There are times when it won't connect at all, others where the performance is terrible. And the features aren't as complete as other remote control tools like Take Control by Nable, for instance. Also, it can be hard to find exact alerts because you can't filter by the title of the alert. I think this would be a very useful feature. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM has eased the process of deploying and monitoring our software stack to our monitored endpoints. It's patch management approach is also very streamlined and works great! ### 26. What an RMM should be! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Datto RMM?** Even though it is a mature project, it's constantly being updated with new features and integrations. The tight integration with the rest of the Kaseya product suite is a massive bonus for those who use multiple products. **What do you dislike about Datto RMM?** There isn't much I disliek about the product. My main complaint is that some items are still only located in the Legacy UI view, but these are being moved across in each update/release. **What problems is Datto RMM solving and how is that benefiting you?** As an MSP, we need to support thousands of endpoints across hundreds of clients. We have to manage patching, security, and monitoring acorss this fleet. ### 27. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Datto RMM?** The ease of use and functionality of the product. **What do you dislike about Datto RMM?** Nothing comes to mind right now, it's been a great product. **What problems is Datto RMM solving and how is that benefiting you?** Overall management of endpoints, patching, updates, etc. Managing endpoints from a single pane from anywhere is great. ### 28. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** yuri b. | Centralised Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** easy to use, possible to use powershell in script and monitor, interation with 3rd party is working well, and webremote is working much better now **What do you dislike about Datto RMM?** impossible to create sub-site, support a bit unresponsive, patch manager could be better, new UI still not completed **What problems is Datto RMM solving and how is that benefiting you?** patch manger made the job more simple and the oppurtuniti to script everyting I need ### 29. Easy to use, and reliable. Helps me assist the end users and keep tabs on managed machines **Rating:** 4.5/5.0 stars **Reviewed by:** Nick H. | Field service technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Datto RMM?** I like how easy it is to configure and to remote into clients machines **What do you dislike about Datto RMM?** Sometimes connectivity is slow, even on a fast connection **What problems is Datto RMM solving and how is that benefiting you?** It enables us to manage most of the systems our clients have , we keep tabs on and remote support clients pc and servers. Datto allows us to effortlessly connect to their systems ### 30. Kaseya has simplified our security stack **Rating:** 5.0/5.0 stars **Reviewed by:** Keith B. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** We love the integrations and price point. **What do you dislike about Datto RMM?** It is work heavy up front to get everything integrated properly, but the payoff in the end is worth it. **What problems is Datto RMM solving and how is that benefiting you?** It is helping us better secure our clients and combined with the Kaseya 365 User it covers everything we need for discounted cyber insurance offerings for our clients. It also covers a bunch of the requirements for compliances and helps in compliance tracking. ### 31. Datto RMM has been a great help and time saver **Rating:** 4.5/5.0 stars **Reviewed by:** dave B. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** The ability to manage our assets from a variety of angles makes Datto RMM a must have. **What do you dislike about Datto RMM?** I think more seamless integration with Autotask is a must. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM is helping us to ensure our endpoints are patched with the latest security updates and fixes etc. It also allows us to easily support our users remotely. ### 32. A great user friendly platform that will make support of end devices a dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot W. | Desktop Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** A mere internet connection to a client and you can do a wealth of different things such run scripts as a 'quick job', remotely view & control a clients screen in order to support them in real-time. The client is an easy one off install with next to no interaction. Supporting your clients is super easy and you won't look back! **What do you dislike about Datto RMM?** Not all of the features in the old UI are in the new UI. **What problems is Datto RMM solving and how is that benefiting you?** Being able to quickly deploy software/scripts on mass. Easily deploying these on a site-by-site basis is also great. ### 33. Good experience, especially in terms of reporting, filtering devices, updating & deploying software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Filtering devices by so many categories, updating & deploying software, reporting from devices **What do you dislike about Datto RMM?** a lack of widgets for dashboards, sharing filters need to be easier **What problems is Datto RMM solving and how is that benefiting you?** reporting of a lot of devices in company, filtering a lot of devices by various "components"; for example we are doing upgrade from win 10 to win 11 in company, and in every moment i know how many devices technicians upgraded and how many left. One more example is we know in any moment how many people is working from home and how many working from offices etc.. ### 34. RMM does what you need it to do **Rating:** 4.5/5.0 stars **Reviewed by:** Gregg H. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Jobs are pretty straightforward, sharing RMM with customer IT is also pretty straightforward. Also like the multiple paths to remoting, the ease of patching and policies, **What do you dislike about Datto RMM?** Sometimes a little balky about initial connections to a new resource, setting up network resources is a little unwieldy **What problems is Datto RMM solving and how is that benefiting you?** full feature remote management for workstations, servers and network devices ### 35. Great product, useful in everyday functions. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | IT Application Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Datto RMM?** Great functionality in remoting to devices and being able to assist users during support. **What do you dislike about Datto RMM?** When logging off of a device after using the remote functionality, it will log the user off and force them to log back in for no reason. **What problems is Datto RMM solving and how is that benefiting you?** Giving us a great tool to assist with end users and support. ### 36. Good w/ Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dion M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Datto RMM?** Easy to deploy. Lots of useful features. Lots of integration options. **What do you dislike about Datto RMM?** Can be slow at times. There can be issues connecting to some devices. **What problems is Datto RMM solving and how is that benefiting you?** It’s helping us by having a single pane where we can work from that when working correctly provides information, access and features that benefit both us and our clients. ### 37. Ease of us many easy to use features happy to recommend to businesses or home users **Rating:** 5.0/5.0 stars **Reviewed by:** Danny l. | IT system support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The ease of use in adding and finding devices, finding the specs, the tips and tricks should you need to know more, support is friendly and will follow up by phone or email. Integration with miscosoft authenticator for security is also handy as it brings peace of mind. **What do you dislike about Datto RMM?** It can be difficult in the newer version to see all information about the pc that you would like to see. Other than that very little to complain about **What problems is Datto RMM solving and how is that benefiting you?** Supporting our customers by remotely logging into pcs to troubleshoot on complicated issues ### 38. Game changing app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Head of Modern Workplace, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** The amount of data available about our clients endpoints and ease of zero touch fixes **What do you dislike about Datto RMM?** Options in menus can sometimes be overwhelming **What problems is Datto RMM solving and how is that benefiting you?** More staff on helpdesk able to resolve a multitude of issues without site visits, automated remediation of recurring issues, automated compliance of endpoints and proactive fault alerting ### 39. It has made a huge difference to us **Rating:** 4.5/5.0 stars **Reviewed by:** Tom D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** all the components and automation, also love that they release tools to help with new vulnerabilities, their work with Log4J saved us days **What do you dislike about Datto RMM?** webremote needs more work to make it more stable, wished some of the agent feature worked without having to use the agent option **What problems is Datto RMM solving and how is that benefiting you?** automation and management ### 40. Does what it claims **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Datto RMM?** Constant improvements and integrations. Easy to use and understand UI for all staff. **What do you dislike about Datto RMM?** Some excess navigation to get to places. Slow updates on security/RBAC permissions. **What problems is Datto RMM solving and how is that benefiting you?** A one pane view and management of all endpoint devies. ### 41. Good **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Datto RMM?** Easy to use interface that works well for us **What do you dislike about Datto RMM?** The remote management sometimes doesn’t work. It’s very rare, but it has happened once or twice where we need to have the user restart in order to start remoting in. **What problems is Datto RMM solving and how is that benefiting you?** Centralized place to monitor all our endpoints ### 42. Lots of options, powerful, outdated interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** You can do a lot, its powerful and pretty flexible **What do you dislike about Datto RMM?** Outdated interface, cluttered, slow, but not a deal breaker. **What problems is Datto RMM solving and how is that benefiting you?** Monitoring end point and servers ### 43. It is very good tool, easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** George B. | Tower Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** It is very user friendly tool to handle all our assets from different region. **What do you dislike about Datto RMM?** Some times it get disconnect for no reason. **What problems is Datto RMM solving and how is that benefiting you?** All kind of issues on site we using datto tool to connect the devices and resolving the issue remotely with out visiting the site. ### 44. Datto - is my go-to Remote Access Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Easy to use. Supports MAC and Windows/PC platforms with equal ease. **What do you dislike about Datto RMM?** when i am using the Splashtop Feature to connect to a MAC it can be iffy. **What problems is Datto RMM solving and how is that benefiting you?** Our users have been 100% off-site for 4 years. Without this RMM I simply could not provide desktop support. ### 45. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Melina D. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** it has everything you need in one place, it connects remotely, manages reports and devices. its amazing! **What do you dislike about Datto RMM?** downsides, we sometimes have faulty agents, and we have to go to site and reinstall. **What problems is Datto RMM solving and how is that benefiting you?** supporting 600 staff members, seamlessly. Managing updates and patches. asset management covering servers, devices. ### 46. This is a very useful software for companies. **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron R. | Tech support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Datto RMM?** I like setting the permission feature on this system. **What do you dislike about Datto RMM?** Tht webremote is sometimes always spotty and sometime will never connect and there is no options for another web remote service for the system. **What problems is Datto RMM solving and how is that benefiting you?** It helps that I can remote in any pc in the system. ### 47. Datto RMM saves me hours every day compared to our previous RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Maik J. | Senior NOC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** That everything integrates seamless with the other tools we use. Information is easy to find and support responds very quickly. **What do you dislike about Datto RMM?** Some things are still only in the old GUI **What problems is Datto RMM solving and how is that benefiting you?** I mostly deal with the patch management. Seeing everything behind one pane of glass is great. ### 48. Great Product, Intuitive layout, Good Training Video on use **Rating:** 4.5/5.0 stars **Reviewed by:** David W. | Chief Technology Office / IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Datto RMM?** We appreciate the product's intuitive layout, which is relatively easy to understand. Despite its user-friendly design, it doesn't lack in features, offering a wide range of functions and compatibility with other products. This enables instant reporting for faster technician assessments. **What do you dislike about Datto RMM?** As feature-rich as the product is, there could be more information about its advanced features **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM is capable of resolving many challenges present in the MSP world. We can effortlessly prepare packages for new system deployments, which include complex customer software, with minimal manual intervention. It only requires simple directions to plug in the hardware and a USB, and then remote access with automatic software deployment can commence within minutes, initiated by the end user. We can utilize RMM to report on software or the system and have it automatically handle tasks to immediately address issues before they are noticed by the user. Moreover, we can also use this reporting to generate tickets and have the technician reach out to the end user to resolve issues that haven't been reported yet. Complex as it may be to set up, software and system patching, with the extensive range of options available, can significantly reduce maintenance time for technicians and decrease the staffing levels required at endpoints when executed properly. ### 49. The best RMM I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Kristofer O. | IT & Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Datto RMM?** User friendly UI, easy to navigate and manage devices. **What do you dislike about Datto RMM?** I wish there was a feature to use both of your screens when remoting into a PC that has two screens **What problems is Datto RMM solving and how is that benefiting you?** We are able to solve problems remotely with ease. Saving time travelling between sites. ### 50. Good but slow **Rating:** 4.5/5.0 stars **Reviewed by:** Julián Antonio A. | SysAdmin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** The versatility it offers is amazing, I feel there´s very little I can´t do in it. **What do you dislike about Datto RMM?** I wish alerting and monitoring was faster than it is. **What problems is Datto RMM solving and how is that benefiting you?** Datto solves mostly the automation ps tasks and the monitoring of the status of different services. ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-29+16%3A55%3A37+-0500&secure%5Bsession_id%5D=9ec687d1-654f-4034-bb94-f0f7ce17686b&secure%5Btoken%5D=1799bd6c1e7a7e09f990c61bba37c1911bebb464d2415be5f6fd0b2c15bf4280&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,346 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,891 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews)