--- title: Datto RMM Reviews meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 781 reviews by the users' company size, role or industry to find out how Datto RMM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 781 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 781 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users value the **ease of use** of Datto RMM, appreciating seamless device management and efficient remote support. (82 reviews) - Users appreciate the **automation features** of Datto RMM, enhancing efficiency and simplifying workload management significantly. (60 reviews) - Users value the **comprehensive information and support** offered by Datto RMM, enhancing customer service and efficiency. (51 reviews) - Users value the **seamless integrations** of Datto RMM, enhancing management efficiency and improving overall productivity. (50 reviews) - Users value the **easy remote access** of Datto RMM, enhancing support and monitoring capabilities effectively. (49 reviews) - Remote Support (34 reviews) - Monitoring (30 reviews) - Easy Integrations (29 reviews) - Easy Setup (28 reviews) - Reliability (28 reviews) **What users dislike:** - Users face **remote access issues** with Datto RMM, struggling with connectivity and limitations when offline. (42 reviews) - Users report **slow performance** with Datto RMM, especially when managing endpoints and recovery processes. (25 reviews) - Users find **feature issues** with Datto RMM, including difficulty creating custom monitors and installation challenges on client devices. (24 reviews) - Users express frustration over **missing features** in Datto RMM, citing frequent updates and stability issues with web remote. (24 reviews) - Users feel that **Webremote needs modernization** to enhance usability and improve integration of features for better efficiency. (19 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (18 reviews) - Access Issues (17 reviews) - Delay Issues (15 reviews) - Connection Issues (13 reviews) - Difficulty (13 reviews) ## Datto RMM Reviews ### 1. Automates Support Tasks Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Datto RMM?** The ability to automate a wide variety of support tasks. **What do you dislike about Datto RMM?** Very infrequently the endpoint agent will malfunction. This is very rare but is a major problem when it does. **What problems is Datto RMM solving and how is that benefiting you?** It increases the number of machines each technician can support. ### 2. Efficient Remote Support That Saves Travel and Phone Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** It enables our techguys to be more efficient in spending there time over several customers without having to spend a lot of time on the road or on the phone **What do you dislike about Datto RMM?** There isnt a specific thing i dislike. For us it does what it needs to do and therefore serves it’s purpose. **What problems is Datto RMM solving and how is that benefiting you?** It helps our techguys to get the most out of the time they have. Without Datto we would lose a big chuck of efficiency. ### 3. Powerful Remote Management with Room for Backend Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Datto RMM?** I like that Datto RMM allows us to remotely manage and troubleshoot issues that clients or end users are experiencing without having to be physically at the device. It’s great for monitoring devices’ online and offline status so we can address issues effectively if a device goes offline. Plus, the chat functionality is really helpful because it lets us engage with users on the other device even before starting to troubleshoot or gather more info about the issue. **What do you dislike about Datto RMM?** Latency is always a big issue, and the backend could provide more robust services. The PowerShell integration lags and needs improvement because there's still a lot of lag. It disconnects and doesn't work as effectively as I want it to be. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM allows us to troubleshoot issues remotely without being physically at the device, and it helps monitor device online and offline status while engaging with users through chat. This solves a lot of issues efficiently. ### 4. Great Remote Monitoring and Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh L. | Consultant, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Datto RMM?** Great Remote Monitoring and Management tool **What do you dislike about Datto RMM?** Nothing it is doing great in all ways for sure **What problems is Datto RMM solving and how is that benefiting you?** Excellent Remote Monitoring and Management with less or negligible interaction needed ### 5. Powerful Multi-Site Device Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Datto RMM?** I like the ability to assign different devices to different sites. You can treat these sites as separate companies, so if you’re an MSP you can organize each company’s devices accordingly. I also appreciate being able to globally search across all device names (when known), along with the strong search functionality overall and its extensive set of filter options. **What do you dislike about Datto RMM?** The complexity can be a bit much. There’s a lot to learn, and if you’ve never worked in an RMM before, you’ll likely struggle to find your way around everything—from adjusting your profile options to creating new sites. **What problems is Datto RMM solving and how is that benefiting you?** There are plenty of support options, including the ability to set variables globally based on overarching rules, or to apply site-specific rules when needed. It also supports the remote monitoring side of working in an MSP, where you often need to access a wide range of different devices. ### 6. Great Integrations and Automation, But UI and Pricing Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Datto RMM?** Datto has been an amazing tool for our MSP. Its remote capabilities are great and allow us to quickly assist our customers. It has some good automations and integrates into most of our other systems really well. It is very handy for a smaller sized MSP and enables us to compete with others. They have great support staff who always help out when they can. **What do you dislike about Datto RMM?** The pricing can be a bit erratic and the user interface isnt great either **What problems is Datto RMM solving and how is that benefiting you?** We use Datto RMM as our main remote software. We use it for all of our general support. The ease of use make it a valuable tool for our techs ### 7. Easy to Use with Strong Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Caspar M. | Event - IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Datto RMM?** Easy to use. I like the patch management **What do you dislike about Datto RMM?** Webremote and agent browser is slow. Level rights need group access instead **What problems is Datto RMM solving and how is that benefiting you?** Is helping keeping our business and costumer update to date ### 8. Easy to Use, Simple Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Carsten A. | Teamleder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** Easy to use for new users and simple to setup **What do you dislike about Datto RMM?** Web temote can be slow and some time time out a lot **What problems is Datto RMM solving and how is that benefiting you?** It is our primay tool to help customers ### 9. Great Product That Does a Lot for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Datto RMM?** Great product. Easy to work with and does a lot for our business. **What do you dislike about Datto RMM?** Interface needs to be updated and more AI integration. **What problems is Datto RMM solving and how is that benefiting you?** Its helping us to be more proactive and take care of our customers better. Scheduling jobs after hours saves us a lot of time. ### 10. Easy Remote Access, But Login Issues and Slow Performance at Times **Rating:** 3.5/5.0 stars **Reviewed by:** Saurabh S. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Datto RMM?** Easy to use tool to remote into the PC over the internet. **What do you dislike about Datto RMM?** Some times, it is causing issue like although the device is online and have enough licenses but unable to login to device. Also, sometimes, it is very slow, although internet is very good. **What problems is Datto RMM solving and how is that benefiting you?** As a MSP, it is helpful to manage the customer device remotely. Also, helpful in applying patch to the system. ### 11. All Devices in One Place with Powerful Patchingg, Monitoring, and Scripting **Rating:** 5.0/5.0 stars **Reviewed by:** Bill G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** Datto RMM give me sight of all my devices in one platform. I can control patching, 3rd party software updates, monitor hardware and run scripts. **What do you dislike about Datto RMM?** The interface could be more seamless. Some features are difficult to understand. **What problems is Datto RMM solving and how is that benefiting you?** Keeping devices completely up to date automatically. Basically set it and forget it. ### 12. Still The best RMM there is **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse P. | Service Desk Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Datto RMM?** Integration of Datto AV/EDR and Rocketcyber **What do you dislike about Datto RMM?** Patch management, but this is getting updated soon and starts to support feature releases **What problems is Datto RMM solving and how is that benefiting you?** Keeping windows updated and software updated ### 13. Once Best-in-Class, Now Needs Renewed Development Momentum **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** It was the best technical product at that time **What do you dislike about Datto RMM?** It looks like the progression in development is stalling **What problems is Datto RMM solving and how is that benefiting you?** Nice integration With the other Kaseya products ### 14. Datto rmm **Rating:** 4.5/5.0 stars **Reviewed by:** Erik S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Datto RMM?** Remote Access, policies. Running component and the UDF fields. **What do you dislike about Datto RMM?** Web remote doesnt work in particularly moment. **What problems is Datto RMM solving and how is that benefiting you?** Remote management and updating our workstations etc. ### 15. The Best RMM Tool On The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Datto RMM?** I have been using Datto RMM for a little over 2 years and it has been really great. Easy to navigate interface with a thoughtful layout. Easy to connect to client environments and integrations with IT Glue makes entering credentials a breeze. The ease of implementation for Datto on endpoints is so far the best with multiple ways to deploy the agents and a simplistic installation makes removes barriers and there are no configurations post deployments on the endpoints. I use this on on a daily basis for work and customer support and i would say i spend more then 5 hours a days easily as this is the only RMM tool i use to support our clients . **What do you dislike about Datto RMM?** At times the agents freezes but its very very rare. It sometimes takes few attempts to connect but it could be due to internet issues and not Datto RMM. **What problems is Datto RMM solving and how is that benefiting you?** Easy to connect to client environments. Clients are grouped under sites and the search feature is the best i have come across. Looking for a particular client or endpoint by username or device name is so helpful. The major issue i think Datto RMM has solved is the ability to patch devices remotely and see what patches have been successfully deployed and what has failed with detailed logs. ### 16. Reliable Remote Workstation Support That Gets the Job Done **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan M. | IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Datto RMM?** Helps in supporting workstations remotely. **What do you dislike about Datto RMM?** Nothing really, it serves my purposes adequately. **What problems is Datto RMM solving and how is that benefiting you?** Usually, application issues which require remote access to workstations. ### 17. Datto RMM, isn't perfect, but it's better than the RMMs we have seen. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Datto RMM?** We like how we can allow clients access to remote into their systems. **What do you dislike about Datto RMM?** We wish the Splashtop Remote Access included the ability to print found in the higher version of Splashtop. If they can't include it for free, it would be nice if we could turn the feature on at a cost. Currently, we have contracts with Kaseya for DattoRMM and additional contracts with Splashtop for the higher version that includes print capabilities for our clients. **What problems is Datto RMM solving and how is that benefiting you?** DattoRMM has been solving the patch management pieces, although the WIndows 11 Compatibility checker is still hit or miss, this has helped us review with clients which computers can potentially be upgraded and weed out a lot that we know aren't going to take Windows 11 at all. ### 18. Awesome Remote Monitoring, Patch Management and End user Management tool specially design for MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh S. | Senior System Engineer - Cloud and Infra, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Datto RMM?** Web remote and Splashtop offer outstanding features for remote access to end-user systems. Additionally, the robust automation capabilities enable us to schedule jobs for single or multiple devices, even at the site level. Patch management and many more features. Integration with Datto BCDR and Datto SAAS backups simplifies backup management within a single portal. The user-friendly GUI facilitates easy integration and implementation for new clients and devices. We depend on this platform daily to manage over 100 clients, and the 24/7 support ensures we receive prompt assistance whenever needed. **What do you dislike about Datto RMM?** Not any single feature, all are best and easy to manage. **What problems is Datto RMM solving and how is that benefiting you?** As an MSP, we depend on this application daily. It allows for seamless execution of PowerShell or Command Prompt commands, Event Viewer, Screenshot of the screen through Datto RMM, ensuring minimal disruption to users. Additionally, its patching capabilities and other features make it highly efficient for managing multiple clients. ### 19. Intuitive interface and automation at Datto RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** I like the interface and features of Datto RMM because they give me the ability to automate any processes and easily scale. The easy management of customer systems is also a big advantage. **What do you dislike about Datto RMM?** The reliability of WebRemote connections **What problems is Datto RMM solving and how is that benefiting you?** I find that Datto RMM simplifies the management of customer systems through automation and easy scaling of processes. ### 20. Strong Patch Management, but Network Monitoring Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Andries . | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** The patch management works fine and great. **What do you dislike about Datto RMM?** Network monitoring is bad and works not good **What problems is Datto RMM solving and how is that benefiting you?** Patch management ### 21. The best tool from many i have alreadyr tried **Rating:** 5.0/5.0 stars **Reviewed by:** Giovani S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Datto RMM?** I like most the way that we can work on a user computer using agent browser without having to make users stop working. All features works very well but being able to send/get files, powershell, cmd, regedit direclty to the machine is the best thing ever. Also the Microsoft 365 integration saves me a lot of work being able to manage users from the RMM platform. **What do you dislike about Datto RMM?** The only thing i dislike is i cant use Windows Keyboard key inside the remote access, it would be nice, or else give me a another shortcut on remote acces for "RUN". **What problems is Datto RMM solving and how is that benefiting you?** The main and most powerfull help that i have with Datto is automation. You can do almost anything running jobs on servers and workstations. ### 22. Seamless Integration with Autotask and IT Glue **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Datto RMM?** Datto RMM integrates seamlessly with Autotask and IT Glue, which means our techs can easily move between tickets, automation, remote access, and documentation without losing context. **What do you dislike about Datto RMM?** compared to what we are used in Autotask, Datto RMM's dashboards are disappointing. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM makes it easy for us to scale as we grow. ### 23. Flexible and Granular, but Hard to Fully Understand and Customize **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Datto RMM?** Highly customisable with Granlular Control. **What do you dislike about Datto RMM?** Not intuitive and not easy to use because of the many functions and features **What problems is Datto RMM solving and how is that benefiting you?** Monitoring and giving alerts to systems abnomality ### 24. Scripting and Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Datto RMM?** The scripting and automation are by far the best features **What do you dislike about Datto RMM?** the support could be better, and the documentation is not easy to search when looking for specifics. its easier to find on reddit **What problems is Datto RMM solving and how is that benefiting you?** it helps with remote end user support and software deployments ### 25. Product Review - Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Datto RMM?** Datto RMM is the product being used for the remote monitoring and management. It is very easy to implement and easy to use. The numerous features it offers, best suits to maintain the productivity and deliverables of an organization. Very streamlined integration with the tool with the help of API. The customer support is an added advantage which is available 24x7 even with chat support. We use DRMM daily for our customers. **What do you dislike about Datto RMM?** Nothing to dislike about the product so far since we use for more than 5+ years. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM solves so many problem like automation deployment to multiple machines, customized Reports, Scheduled Reports, Asset monitoring, Proactive Alerting, Integration with an ITSM too to generate the ticket automatically, Patch management for servers and endpoints both, Software Management. With respect to these many benefits, it proves the best RMM product for us. ### 26. Powerful Customization and Personalized Dashboards for Device & Network Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alonso L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Datto RMM?** The customization that it allows, and also the dashboard personalization, also the devices and networks nodes management **What do you dislike about Datto RMM?** It oculus be the info that sometimes lacia about agent updates **What problems is Datto RMM solving and how is that benefiting you?** The patch and agent updates for start ### 27. Datto, Complete RMM, AV/EDR and Disaster Recovery **Rating:** 4.0/5.0 stars **Reviewed by:** Frank F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Datto RMM?** For the most part, the Datto RMM goes through 1 login, and is well integrated. There was sufficient guidance and free training available to enroll all my clients into the RMM, AV, EDR and cloud backup packages. It worked! Unlike another RMM I tried previously. RMM isn't worth anything if you can't get the component working for you. The Datto RMM environment works. **What do you dislike about Datto RMM?** There is a split in the cloud backup with the V1 and V2 versions. The V1 version is integrated into the Datto login. But the V2 cloud backup requires a separate sign in to view status and manage operations. It is not integrated. Also, recovery from cloud backup can be problematic. I had to do a bare metal restore of 500GB to a new replacement computer, and it took all of 4 days to download the recovery. The result would not boot, but I provided Datto/Kaseya support with screenshots and all information, and they were online with me immediately, and we succeeded in recovering the old computer to a new replacement. **What problems is Datto RMM solving and how is that benefiting you?** 1. I have the ability to log in to my client environments and help them directly without going onsite. 2. I have the ability to offer a cloud backup at a cost that my clients are happy with. 3. I can offer and have performed AV / EDR prevention, intervention, and cleanup. I can isolate a client computer and still log in to it to eradicate the issue. 4. I can offer my clients all of the above at a price they don't balk at. ### 28. Great ComStore and Policy Updates, but Endpoint Jobs Can Run Long **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Datto RMM?** The ComStore and the automated software updates through policies. **What do you dislike about Datto RMM?** Sometimes jobs take long to run on endpoints **What problems is Datto RMM solving and how is that benefiting you?** Remote monitoring and management with ease of app deployment ### 29. Effortless Device Management and Automation with Datto RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Datto RMM?** I’ve been using Datto RMM for a while now, and overall it’s a solid tool for managing and monitoring devices across different clients. Since it’s cloud-based, setup is pretty easy and there’s no server to maintain, which is a big plus. The agent runs smoothly in the background and doesn’t seem to bog anything down. One of the biggest benefits is the automation. Being able to run scripts, push updates, or schedule maintenance across a bunch of machines saves a ton of time. Patch management is also one of Datto RMM’s stronger areas — it usually handles Windows updates reliably and gives a good breakdown of what’s installed, what failed, and what still needs attention. The monitoring and alerting features work well, too. There are plenty of templates to track things like system resources, services, and hardware issues, and alerts can be customized so you’re not flooded with noise. That said, the platform isn’t perfect. The interface can feel cluttered at times, especially if you’re new to it. Some things take more digging than they should. Reporting is okay, but not super flexible when you want to customize or format things in a specific way. And like any cloud system, sometimes there’s a slight delay before changes or updates show up. Overall, Datto RMM does what it’s meant to do: it helps keep systems patched, monitored, and secure without constant hands-on work. If you’re managing multiple clients or locations, it definitely makes life easier once you get comfortable with it. **What do you dislike about Datto RMM?** There is absolutely nothing wrong with this; it's simply the best. **What problems is Datto RMM solving and how is that benefiting you?** it is affordable ### 30. Datto is a basic tool for monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Jovany L. | Systems and Infrastructure Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Datto RMM?** Shared mailbox conversations are great as you can convert a user's mailbox to a shared mailbox to retain data. Also, the M365 widgets are so helpful. **What do you dislike about Datto RMM?** To continue growing their list of devices that can be monitored with the tool **What problems is Datto RMM solving and how is that benefiting you?** Monitoring Devices ### 31. All the Backend Features You Need in Agent Browser **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Datto RMM?** All of the backend features within Agent browser **What do you dislike about Datto RMM?** Cannot drag and drop files into the remote seasion **What problems is Datto RMM solving and how is that benefiting you?** Allowing the teams to easily access our client workstations ### 32. Efficient Endpoint Management at Scale with Datto RMM **Rating:** 3.5/5.0 stars **Reviewed by:** Kieran P. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Datto RMM?** Datto RMM allowed us to manage, maintain and control 1000+ endpoints efficiently, autonomously and at scale. Giving us control over our estate and our customer estate, building consistency. **What do you dislike about Datto RMM?** Unfortunately, the support often lets Datto down, since the merge with Kaseya, support has lacked. **What problems is Datto RMM solving and how is that benefiting you?** Managing a vast number of devices at scale. ### 33. Efficient Script Delivery, but Categories Are Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** sam s. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Datto RMM?** The efficiency of delivering scripts and pre-programmed scripts. **What do you dislike about Datto RMM?** It’s confusing to use, and there aren’t enough categories to choose from. **What problems is Datto RMM solving and how is that benefiting you?** Patching and remediation ### 34. Solid Endpoint & Patch Management, but Missing CVE Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** Central area to managed endpoint tasks and jobs, along with patch management for app and OS **What do you dislike about Datto RMM?** Shame there is no CVE reporting in it unlike Ninja **What problems is Datto RMM solving and how is that benefiting you?** Pushing out fixes across all devices and inventory reporting and more ### 35. Remote User Support Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Roderick B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Datto RMM?** Remotely supporting my users. And the installation process **What do you dislike about Datto RMM?** Nothing yet, the installation can sometimes be a little long winded **What problems is Datto RMM solving and how is that benefiting you?** Adding install packages ### 36. Effortless Device Monitoring and Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Leo S. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Datto RMM?** I like using it for device monitoring, remote access and patching management. It's easy to deploy on the device. **What do you dislike about Datto RMM?** If Datto RMM can manage the Azure and M365, it will be perfect. **What problems is Datto RMM solving and how is that benefiting you?** We heavily use Datto RMM for device and alerts manangement, remote access to devices and windows patching management. It made us easy to manange customers' devices. ### 37. Exceptional Device Management for Large-Scale Administration **Rating:** 4.5/5.0 stars **Reviewed by:** Javier T. | It engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Datto RMM?** The level of administration you are able to reach if you need to manage many devices **What do you dislike about Datto RMM?** Certain integrations require manual installation, which can be a bit time-consuming. **What problems is Datto RMM solving and how is that benefiting you?** This tool allows you to establish rules for managing devices, including tasks like applying patches, monitoring their status, and enabling remote connections. ### 38. Effective remote maintenance with Datto RMM, small improvements possible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Datto RMM?** I find the web remote session in Datto RMM particularly good. The initial setup was easy to implement. **What do you dislike about Datto RMM?** File sharing would be great via drag and drop. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM simplifies remote maintenance for customers. ### 39. Excellent RMM Solution with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | IT Sysadmin Mid, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Datto RMM?** - Useful RMM Solution - Devices Inventory - Automated Jobs **What do you dislike about Datto RMM?** - Prices - Remote Access Issues pretty often - Not Full features on Mac environments **What problems is Datto RMM solving and how is that benefiting you?** - Devices Management - Remote support - Automated tasks ### 40. Essential Daily Tool with Reliable Features, Occasional Connection Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Albert G. | Lead Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Datto RMM?** Helps me keep our endpoints under management. Its easy to use and there are a number of features to use. We were able to intergrate our Autotask along with Datto. It is our main software that we use everyday. Here at 210 IT we moved from Atera to Datto RMM for our remote support needs **What do you dislike about Datto RMM?** In some instances it has a hard time connecting to the endpoint. The connection will most times timeout but it will connect after sometime. **What problems is Datto RMM solving and how is that benefiting you?** We use it for our remote support and endpoint management. That benefits us because we are able to service our customers as quickly as possible. ### 41. Easy to Use with Powerful Dashboards and Flexible Device Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** Ease of use, dashboards for quick information, many ways to monitor, resolve and connect to devices **What do you dislike about Datto RMM?** Web remote can be a bit slow or not work sometimes **What problems is Datto RMM solving and how is that benefiting you?** Helping us catch issues before the arise with monitoring and easy to connect to devices to troubleshoot ### 42. VERY HELPFUL TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Brad G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Datto RMM?** RMM is set to simplify and streamline many of the tasks we currently handle manually. As a two-person IT team supporting a construction company, we often have a lot to manage. With RMM, we can now automate software installations, updates, and essential patches for both devices and servers—something we previously had to do without any automation. **What do you dislike about Datto RMM?** So far, we haven't come across anything we dislike about RMM. That doesn't mean we won't in the future, but at this point, there hasn't been anything negative to mention. **What problems is Datto RMM solving and how is that benefiting you?** This tool enables us to remotely monitor, patch, and manage devices regardless of where the end user is located. ### 43. Very Robust RMM Program **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Office Manager/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** The most helpful thing about Datto RMM is the information the program provides. I have so much information about each machine and site, it's incredible. The abilities the program offers a plethora of tools to take care of each customer very well. **What do you dislike about Datto RMM?** The biggest downside of Datto RMM is the robustness. It covers so much data and features, it takes a considerable amount of time to learn the program and what it can do. **What problems is Datto RMM solving and how is that benefiting you?** Managing multiple devices and keeping track of each machines data. ### 44. Great Remote Control and Hardware Inventory, but Updates Often Fail to Upload **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Datto RMM?** I like the remote control features and the hardware inventory. **What do you dislike about Datto RMM?** Updates, Seems like about once every other month or so there is a component that has a update but datto fails in the upload to the datto system so it can not be pushed out and you have the orange flag **What problems is Datto RMM solving and how is that benefiting you?** Remote control and OS updates are easily managed and displayed. ### 45. Kaseya 365, Datto RMM and other review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Datto RMM?** Datto RMM is a very intuitive tool to use, makes it easy to administrator many devices from a single interface. It works well with other Kaseya products **What do you dislike about Datto RMM?** The web remote feature can be very tempremental at times. Apparently the R&D team are working on a fix. **What problems is Datto RMM solving and how is that benefiting you?** As an IT MSP, we need a way to reliably support, audit and manage out customer devices without the need for engineers to visit sites. This can all be done via Datto RMM. We use inbuilt packages from the com store to support us and can deploy many programs and features via it It also allows us to connect seamlessly as an administrator and we do not get stuck behind UACS ### 46. Datto RMM is powerful, compatible with most everything, and lightweight **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Datto RMM?** It gives you a lot of information about the devices on the network, which helps with planning. Network scanning and onboarding is extremely easy. There are so many in-line tools that we use a lot, such as Powershell/Command Prompt back-end access, etc. You can schedule jobs for overnight such as Windows 11 upgrades. **What do you dislike about Datto RMM?** The Web-Remote portal sometimes does not work, and the fix isn't totally clear. Support also can be slow to get back to you. **What problems is Datto RMM solving and how is that benefiting you?** Through Datto RMM, we are able to support our clients remotely and rarely need an onsite visit. It also helps us with quoting, looking up specs and programs on devices, etc. ### 47. Effortless Setup, Real-Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mel S. | CIO **Reviewed Date:** October 06, 2025 **What do you like best about Datto RMM?** I find setting up Datto RMM incredibly easy, which is not time-consuming at all. The software excels at managing multiple users in real-time, which significantly benefits my operations. I appreciate the useful features for managing PCs, time management, and resolving issues efficiently. The professionalism of the onboarding team and overall ease of use have made my experience seamless. Everything works smoothly, and I am highly likely to recommend Datto RMM to others. **What do you dislike about Datto RMM?** Nothing **What problems is Datto RMM solving and how is that benefiting you?** I find Datto RMM enables real-time management of multiple users and PCs, solves issues promptly, and supports new client onboarding efficiently. ### 48. Reliable, Versatile Options to Support Any Environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Datto RMM?** The reliability and versaitlity of options to support an environment **What do you dislike about Datto RMM?** The lack of network monitoring functionality to support infrastructure devices. **What problems is Datto RMM solving and how is that benefiting you?** Remote Support Patch Management Automation Monitoring ### 49. The best RMM out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jim A. | Senior Project Engineer - Managed Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Datto RMM?** Ease of use. Ease of implementation. Support is awesome! **What do you dislike about Datto RMM?** Webremote and agents browser functionality needs to be improved and mentioned enhancements need to come faster **What problems is Datto RMM solving and how is that benefiting you?** Better view of my endpoints and what they are doing ### 50. Flexible Remote Access Options, But Pricing Feels High **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Datto RMM?** The various options to remote in RDP, splashtop and vnc **What do you dislike about Datto RMM?** The pricing - more expensive than competitors **What problems is Datto RMM solving and how is that benefiting you?** Is good at fixing issue before we need to remote inot user ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+12%3A21%3A30+-0500&secure%5Bsession_id%5D=dd21bd64-71c9-4969-9697-53f9e64abceb&secure%5Btoken%5D=da19d3073ac2b8546099b47e26bb25f1fae15a0e5b43852aed52288b72fe360d&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,893 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,180 reviews)