--- title: Datto RMM Reviews meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 781 reviews by the users' company size, role or industry to find out how Datto RMM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 781 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Datto RMM Reviews **Vendor:** Kaseya **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 781 ## About Datto RMM Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. ## Datto RMM Pros & Cons **What users like:** - Users value the **ease of use** of Datto RMM, appreciating seamless device management and efficient remote support. (82 reviews) - Users appreciate the **automation features** of Datto RMM, enhancing efficiency and simplifying workload management significantly. (60 reviews) - Users value the **comprehensive information and support** offered by Datto RMM, enhancing customer service and efficiency. (51 reviews) - Users value the **seamless integrations** of Datto RMM, enhancing management efficiency and improving overall productivity. (50 reviews) - Users value the **easy remote access** of Datto RMM, enhancing support and monitoring capabilities effectively. (49 reviews) - Remote Support (34 reviews) - Monitoring (30 reviews) - Easy Integrations (29 reviews) - Easy Setup (28 reviews) - Reliability (28 reviews) **What users dislike:** - Users face **remote access issues** with Datto RMM, struggling with connectivity and limitations when offline. (42 reviews) - Users report **slow performance** with Datto RMM, especially when managing endpoints and recovery processes. (25 reviews) - Users find **feature issues** with Datto RMM, including difficulty creating custom monitors and installation challenges on client devices. (24 reviews) - Users express frustration over **missing features** in Datto RMM, citing frequent updates and stability issues with web remote. (24 reviews) - Users feel that **Webremote needs modernization** to enhance usability and improve integration of features for better efficiency. (19 reviews) - Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (18 reviews) - Access Issues (17 reviews) - Delay Issues (15 reviews) - Connection Issues (13 reviews) - Difficulty (13 reviews) ## Datto RMM Reviews ### 1. Very good RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Steven R. | Technical Operations Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** It scales well. The ability to create custom monitoring using powershell makes it incredibly powerful and scalable. They have an ongoing public roadmap that continues to develop new functionality to stay relevant. **What do you dislike about Datto RMM?** Bugs can take a long time to get resolved. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM is our primary solution for accessing and monitoring customer environments. It would be near impossible to deliver our managed IT Support service without it. ### 2. Solid RMM solution with a few caveats **Rating:** 4.0/5.0 stars **Reviewed by:** George H. | Chief Excellence Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** The solution is very versatile, powerful, streamlined, configurable and as it is web-based, it's easy to use. **What do you dislike about Datto RMM?** There are quirks that happen from time-to-time, scripts that don't run properly, UI changes that sometimes doesn't make sense and/or the web-based remote access doesn't work (once every so often). **What problems is Datto RMM solving and how is that benefiting you?** The ability to remotely monitor, management, patch, deploy, script and many other things as an MSP. ### 3. Easy to Use for Retrieving iTglue Passwords and Managing Equipment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Datto RMM?** It's easy to use; you can retrieve your iTglue passwords and take control of the equipment. **What do you dislike about Datto RMM?** User rights management is complicated, and the interface is not very modern. **What problems is Datto RMM solving and how is that benefiting you?** managing updates, and being able to monitor many things ### 4. Intuitive Interface and Real-Time Monitoring Make Endpoint Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei A. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Datto RMM?** Its intuitive interface makes it easy to track and manage endpoints efficiently. The real time monitoring also allows issues to be seen before clients experience them. **What do you dislike about Datto RMM?** Pricing isnon the higher end. Also the mobile version is bare bones and limited **What problems is Datto RMM solving and how is that benefiting you?** It helps manage IT infrastructure without having to be onsite. ### 5. Kaseya for the W! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Datto RMM?** Kasaye 365 has helped us put a stamp on IT with the ease of setup, monitoring and remote automation! They take pride in what they put on the market so Thank you! **What do you dislike about Datto RMM?** There is not much we don't like about Kasyea but if I had to say something, it would be the fact that it may one day make my job to effortless! **What problems is Datto RMM solving and how is that benefiting you?** The remote monitoring tool and automation of tasks allows us to concentrate on other needs within the IT environment for our clients. The ease of connecting securely to our clients devices helps us troubleshoot and repair in quicker times. The datto backup saves all the data we need in case we have to get someone back online in a pinch. It is simple and effective! ### 6. A must have, All In One Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Claudiu N. | IT Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Datto RMM?** I use Datto RMM everyday to manage the computers in our Organization. IT has all the features you need, easy apply of Policies, Alert and Device management. Lots of ways to Filter out devices, alerts, software, you name it! Once its installed on a device, datto filters all the hardware and software information from that device, such as serial number, computern name, ability to remote in quickly, run powershell commands without connecting to the laptop, browse local files and run jobs, installing software. It can read out the hardware information. Easy to install and integrate, customer support is on point. **What do you dislike about Datto RMM?** At the moment there are no parts of the app that I dislike. The app gets updated frequently and new features get added. **What problems is Datto RMM solving and how is that benefiting you?** It makes my job easier everyday, when it comes to remoting quickly to support, or install software, filter or get any information about a device, server or user. ### 7. Consolidation of Tools and reduce costs **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Carlos H. | Practice Leader, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Datto RMM?** Great tool to consolidate infrastructure tools and reduce costs. The real value of Kaseya 365 increases dramatically when used with Datto RMM, Datto ERD and RocketCyber. **What do you dislike about Datto RMM?** The lack of "single pane of glass". It is not completely seamless. **What problems is Datto RMM solving and how is that benefiting you?** Bundling multiple tools into one platform. Automation and workflow integrations. ### 8. Easy-to-Use Tools That Simplify Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjay L. | Technical Support, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Datto RMM?** easy to use and tools toold that works fine **What do you dislike about Datto RMM?** its slow on the RMM partwhile working on the web **What problems is Datto RMM solving and how is that benefiting you?** its resolved the part of the issue for the backend part no need to take action ### 9. Comprehensive Endpoint Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Datto RMM?** Kaseya/Datto's RMM software is undoubtedly one of the most intuitive and feature-rich ones out there. Is not overly complex while still retaining great functionality. In particular, the automative features of Datto RMM (e.g. components & Jobs) are great, especially when it comes to the management of larger device fleets. Datto Patch Management is also above average and generally allows us to maintain a good patch status across our managed machines. Another good thing about the RMM is that by using filters and device groups, you can easily cull old devices, ensuring that you can stay under your license limit while also being able to regain access to any deleted devices that come back online. Support is generally helpful and prompt, especially live-chat support. You can easily get support for a particular product through the Kaseya Helpdesk, where you select the product and contact method. Though I have personally had less hands-on experience with the other products/services included in Kaseya 365 Endpoint, I have had a good experience with Endpoint Backup - that is restoring individual files as well as whole machines. **What do you dislike about Datto RMM?** With respect to Datto RMM, persistent auditing inconsistencies and flaws in compliance and status calculations have caused us issues. For example, with Software Management, there is little flexibility when it comes to configuring compliance criteria. You either have the choice of configuring it to push software/application updates "on detection" (when it detects that a particular software does not have the latest version) or you can schedule it. This setup becomes a problem with frequently updated software. Even a minor version difference marks a device as "non-compliant",. However, we often find that the Software Management policy doesn’t always correct non-compliance on its own, requiring us to manually trigger update jobs. This not only adds extra work but also affects the compliance reports we share with clients. Another issue is how Datto RMM handles antivirus (AV) status. Sometimes, when a device is shutting down, the system flags its AV status as "not running" and doesn't update it until the device comes back online. This leads to misleading reports, making it look like machines are unprotected when they’re not. Both issues have been reported to support, but so far, there's no fix. These aren't major issues as they mainly impact the reporting side of things and do not actually affect security/compliance. **What problems is Datto RMM solving and how is that benefiting you?** Kaseya 365 Endpoint has assisted in solving the limitations of remote support. Datto Agent in particular allows us a lot more control over machines that would otherwise be much harder to get - for example, opening command shells on remote devices in the background, editing registry items, monitoring resources, managing files & viewing processes. This would usually require us to take full control of a device, forcing users to stop their work. Kaseya 365 Endpoint is also facilitating our transition to Windows 11 ahead of the Windows 10 EOL. With RMM features such as jobs and components, we are rolling out updates to machines on a mass scale while having the added security of Endpoint backup which allows us to restore any data that is potentially lost from update failures. This has increased the confidence of our customers and has allowed them to put more trust into our hands. ### 10. The most useful tool for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Nehemiah S. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Datto RMM?** I don't use the whole suit of services that are offered as I us the RMM for residential clients. It has left me in a bit of a situation as I would like to offer advanced servies to clients but I can't. However the staff at Kaseya are keen to help refine their software and knowledge so I can offer as many services as possible. **What do you dislike about Datto RMM?** I find that the software can be slow at times. Especially when establishing the RMM agent on a client device that is a little older. But after the wait (5-30minutes) everything works as it should. **What problems is Datto RMM solving and how is that benefiting you?** It allows me to work with remote clients from all over the globe. Being able to offer diagnostics and often fixing issues before they become a problem. Datto RMM is honestly a keystone in my business. ### 11. Datto RMM ahs streamlined our operations **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** The ability to schedule tasks and see so much info on devices **What do you dislike about Datto RMM?** The odd time an agent will die and we need to re-install it **What problems is Datto RMM solving and how is that benefiting you?** Heling us managed patching and device management while also tracking devices for billing. ### 12. Datto RMM is a secure and fully equipped platform for remote monitoring and management. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel H. | administrador IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Datto RMM?** It is safe and easy to use, and it is very comprehensive, allowing more options than its competitors. It is scalable, and easy to implement and integrate, which improves the productivity and responsiveness of the support provided. **What do you dislike about Datto RMM?** Sometimes the Massive Jobs (more than 50 teams) stop working and there is no option to see in which process they got stuck. This forces you to delete the job and run it again. **What problems is Datto RMM solving and how is that benefiting you?** Agent software instability: It has happened to me that the agent software can be unstable and stops syncing, and I can't fix it remotely. I have to go and reinstall the agent for it to work again. Login issues: If you try to log in with your KaseyaOne credentials before your Datto RMM user account is fully set up, you will receive an invalid username/password error. ### 13. CEO of SRS Informatique **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Datto RMM?** The whole process in itself. I like all the tolls included. **What do you dislike about Datto RMM?** THe lack of being able to run specific scipts that can do specific items. **What problems is Datto RMM solving and how is that benefiting you?** Facility in remote access and patch management. ### 14. RMM tool for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Chris T. | President/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Datto RMM?** Automation monitoring and remediation tools **What do you dislike about Datto RMM?** I feel like there may be too much individualization versus having the system start with industry standards **What problems is Datto RMM solving and how is that benefiting you?** Monitoring and remote support task automation tools ### 15. Best RMM around for us and our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Peter v. | Senior System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Datto RMM?** It gives the servicedesk and customers good insides and tools for day to day management. **What do you dislike about Datto RMM?** The windows patch management should be improved. **What problems is Datto RMM solving and how is that benefiting you?** The servicedesk gets the tools in their hands to support the customers. ### 16. One of the best 365 end points but needs lot of improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Eric D. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Datto RMM?** RMM Tool is king, it makes my job as System Engineer easier, through Server monitoring and patch deployment it has an array of functionalities that improves quality of work **What do you dislike about Datto RMM?** Response time! being a cloud service tool its given that Internet Bandwidth will have its limits when it comes to connectivity issues. There should be focused effort in finding ways to make using Kaseya tools responsive everytime. **What problems is Datto RMM solving and how is that benefiting you?** Solves many issues that other remote management software don't -Provides real-time monitoring and remote management for all endpoints from a single dashboard. -Automates patch management, software deployment, and scripting. -Allows remote troubleshooting, automated alerts, and real-time issue resolution. ### 17. Extremely Useful Tool That Delivers Real Value **Rating:** 5.0/5.0 stars **Reviewed by:** Walter C. | Desktop Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Datto RMM?** Very useful this for someone who can understanding **What do you dislike about Datto RMM?** Not really found a dislike from this, but as my opinion **What problems is Datto RMM solving and how is that benefiting you?** Can check and see if a endpoint is looking good ### 18. Comprehensive Solution Worth the Price for Serious Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Datto RMM?** All-in-one package for a serious business. The number of features is staggering. It's amazing to see that you can approach your backed up data from several angles, from targeting a specific file to booting up a whole machine in mere minutes. **What do you dislike about Datto RMM?** Probably what everyone dislikes—price. But then again, can you really put a price on your peace of mind. **What problems is Datto RMM solving and how is that benefiting you?** Instant availability of data, anywhere from a single file to the whole bootable machine. ### 19. User-Friendly Interface, But Reporting Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ruvern R. | Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Datto RMM?** Simple and easy of use. there is a flow of the system **What do you dislike about Datto RMM?** the reporting needs to be made more easier to generate **What problems is Datto RMM solving and how is that benefiting you?** remote support and maintaining the end client ### 20. is one of the best remote app I worked **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro V. | Gerente TI (Dpto Soporte Tecnico), Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Datto RMM?** I just not only remote computer from my customers, I can see detailed information about software and hardware statitics on it even being not connected **What do you dislike about Datto RMM?** some times I need to forward key commands and does not respond as I need, in that case I need to do a workaround to solve the moment **What problems is Datto RMM solving and how is that benefiting you?** the need to be in place with the user solving software situations ### 21. Datto does the job **Rating:** 5.0/5.0 stars **Reviewed by:** Tolulope A. | IT Support Technician (Infrastructure), Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Datto is quite easy to use, I didn't have to train much to use it. Youcould tweak as much as you want, even on a not-so-good internet connection, you could turn off some features to reduce bandwidth consumption. Great user interface and doesn't eat up your screen space, users hardly notice the client is even running on their device as it leave close to no footprints. No crashes, and good security feature, in the sense that you could ensure user's screen is locked as soon as you disconnect, ensuring no unauthorised access to user's device. **What do you dislike about Datto RMM?** Nothing. I like the fact that it just works. **What problems is Datto RMM solving and how is that benefiting you?** Easy remote access to devices which aids user support. ### 22. Superb System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** I like the availability of all key information needed in a moments notice, as well as the control and tools built in, and the extensive metrics to go off. I've been using Datto RMM for a few years now, and it has been the most useful tool in my arsenal. The interface is beatiful and easy to navigate to get to what you need. Deploying and implementing the agent is a breeze and happens swiftly with many options. The support has been impeccible compared to other services, and I use this software every day. The benefit of Datto RMM is it's ability to integrate with key systems and deploy across our domain with ease. **What do you dislike about Datto RMM?** I do wish it was easier to etablish the endpoint on MacOS devices, however that is more of an Apple issue and less of a Datto RMM issue. **What problems is Datto RMM solving and how is that benefiting you?** The ability to see company-wide metrics for devices including servers, workstations, and virtual machines, and the ability to patch those devices with a policy or campaign, and review system details including installed applications. With the integration with Splashtop and many of the in-browser and on-desktop tools, this software is as close to a perfect software as one can be. ### 23. The program is very powerful, every tool is useful for almost any case. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The speed and the smooth detection of activity in the devices, even if they are just starting up! We notice that it detects activity when other tools get disconnected (For example, during the light blue update screen). Another great tool is the fact that you can install programs using just jobs, which makes the onboarding and implementation easy, even if you just have access to a Domain controller that allows you to populate the agent using it. **What do you dislike about Datto RMM?** I would like to suggest an easier way to create personalized jobs (To add third party software in the installer jobs) . Additionally, I've noticed that the Datto Desktop application has a variety of features, but not everyone on my team is utilizing them. I believe it would be beneficial to promote the desktop application more, as it provides a comprehensive interface for managing services, files, and much more. Another suggestion is to integrate a command shell (CMD) directly into the web platform. This would allow users to access devices more quickly, which would be especially useful for tasks like changing local passwords. Since we frequently need to make such changes, adding this feature would significantly improve the processing speed and overall efficiency of these requests. **What problems is Datto RMM solving and how is that benefiting you?** Datto helps us mainly with network monitoring and automating jobs to run scripts and install software. This is a huge help daily because we, as MSPs, need to keep an eye on all the customers and we should be able to see any alerts ordered by priority and devices, so the dashboard is one the best parts of the whole web platform. Same with the automated job panel, we integrated Trend Micro solution to it. Now, in every onboarding install the software and the antivirus solution are as easy as a couple of clicks to create a job and assign devices. I would recommend Datto to any IT Company, definitely is a game changer if you learn how to use it! ### 24. Great device management tool, but need optimisation for MSPs **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob C. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** - You can make custom script and deploy them to devices. - It supports connection with ESXi, printers and also SNMP devices, so you have monitoring on one location. - Gives me an easy over view all the devices and can create filters and groups of devices/customers to apply Policies and scripts correctly. - The build in Web remote funktion is awesome, so you don't need to use an agent to connect to a device. - It has integration with ITGlue, so you can find and paste customers device logins with opening a seperat window. - Possible to give custom permissions to customers - Can give mail alerts and also through Webhooks **What do you dislike about Datto RMM?** - As an MSP would I love to see more, that it be possible to make small changes to policies for some customers, but they are all based on a Global Policy. You have to create custome policies for the customers, who want something else, a small help is that you are able to copy existing policies. - Web remote is awesome, but sometimes is it a bit slow. - Better permission control for MSP users, fx you have to be administrator to create a new site, but our normal users should need this, so to many permissions **What problems is Datto RMM solving and how is that benefiting you?** To keep our customers device updated with the newest security updates and patches. Monitor devices, about their health and for servers is it also to ensure that critical services is monitored and kept online. Give us a central location to manage all our devices. ### 25. Best combination of features of the many RMMs I've used over the years **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Datto RMM?** Datto RMM is offers an excellent balance of powerful features and ease of use. It was pretty easy to get started and up and running. As a user of other Kaseya products such as Autotask and IT Glue, the integrations are the best that I've seen. I not big into scripting so the library of pre-approved scripting and the number of vendors that have integrations is great. I like that I can get support by phone when needed. **What do you dislike about Datto RMM?** Datto RMM may not the be the most powerful RMM available but it gets the job done. The software management features could use some improvement. For example, the RMM doesn't allow you to uninstall all software packages remotely. Mac support is limited. I really can't use Web remote on a Mac client. **What problems is Datto RMM solving and how is that benefiting you?** Next to our PSA (Autotask), Datto RMM is the core software used to provide support to our clients. ### 26. Great platform and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** I have used probably 5 or 6 RMM platforms in my career, and they all have their advantages and disadvantages. DattoRMM is great if you are looking for an integrated solution with other Kaseya products. The ability to hop over to other systems in a flash saves time and "Time is Money". But the best thing I like about DattoRMM (and Kaseya for that matter) is their support. Opening tickets and getting service from them to solve problems is a huge deal. Other platforms (CW *cough cough*) had zero support....and what support they had was off shore and the language barrier was a real problem. Kaseya is the elephant in the room for a good reason.....and their acquisition of Datto was a great decision in my book. **What do you dislike about Datto RMM?** I wish there were better and simpler reporting capabilites. Also, I think the widgets on the dashboard can be expended on....or even givin gus the abiltiy to bring in other 3rd party analytics into it so we stay inside Datto. **What problems is Datto RMM solving and how is that benefiting you?** Being able to quickly connect to and support an end user is critical in todays business landscape. Also, Patch Management is a requirement now a days. ### 27. Effective security and efficient functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Datto RMM?** efficient functionality. completes the needed operational functions **What do you dislike about Datto RMM?** Nothing at this point. Working well and for the intended use **What problems is Datto RMM solving and how is that benefiting you?** Showing system environment, reports, analytics. ### 28. Datto RMM is a necessity for IT support **Rating:** 4.5/5.0 stars **Reviewed by:** William B. | Information Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** Convenient, reliable, excellent for inventory tasks, etc. The agent is really easy to deploy and is lightweight, but very powerful. I use it almost daily to administer a fleet of PCs remotely, it is an invaluable tool for a remote IT support person. **What do you dislike about Datto RMM?** I have not had a ton of success with using it for software deployments. We have tried several software packages, and had only moderate success with reacing all needed endpoints. **What problems is Datto RMM solving and how is that benefiting you?** Our business moved to 100% remote workforce since Covid, and this tool is absolutely essential for remote IT support. It also takes care of all invetory and software managment issues that we had before using it. ### 29. Datto RMM helps us operate efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** Datto RMM is easy to implement and use. We use it daily to connect to clients and troubleshoot their problems remotely. **What do you dislike about Datto RMM?** Some of the reporting is difficult to find. **What problems is Datto RMM solving and how is that benefiting you?** Datto RMM helps us remotely manage clients in a very efficient way to solve their daily IT issues. ### 30. RMM - Interlinked **Rating:** 5.0/5.0 stars **Reviewed by:** Maher N. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Datto RMM?** Web Remote and Device management Very Easy to setup Support is great a lot of integration and very easy to setup **What do you dislike about Datto RMM?** Little bit pricy Reporting is not always great **What problems is Datto RMM solving and how is that benefiting you?** Onboarding and offboarding users ### 31. RMM allows for monitoring and management of remote devices **Rating:** 4.0/5.0 stars **Reviewed by:** Ben L. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** The ease and multiple ways of connecting to a users device. The ability to work in the background without disturbing the user. Ticket notes being able to add into Autotask ticket for the work completion. **What do you dislike about Datto RMM?** Sometimes it can be difficult to install on clients devices, if they do not had admin rights to the machine and we have no way to push out via policy (due to customers setup). **What problems is Datto RMM solving and how is that benefiting you?** Remote support of devices and end users is the primary function that RMM is used for. Patch management is a great part of RMM, that allows us to keep on top of our clients patching needs. ### 32. Our Datto RMM Experience for the last 3yrs of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Company Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** Datto RMM is easy to implement, use and has great automations and integrations. I love the seemless integration with IT Glue and Autotask. We use Datto RMM in our everyday support of our clients. The client loves this ease of opening tickets right from the agent running locally on their workstation. Datto's customer support is always avaible to help with any issues that may arise. **What do you dislike about Datto RMM?** We do have 1 issue with the Datto RMM, the web remote is not always robust. We sometimes have issues connecting to workstations with web remote, but thankfully the offer multiple remote solutions. **What problems is Datto RMM solving and how is that benefiting you?** complete remote support for all clients. ### 33. One stop for Endpoint Management **Rating:** 4.5/5.0 stars **Reviewed by:** Chirag B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** The Kaseya suite provides a powerful yet easy to use tools that make it easy to manage thousands of endpoints across multiple organisations with the ability to customise dashboard views that allow me to quickly identify issues, whether patch, AV or network related. **What do you dislike about Datto RMM?** It can be a little difficult to make exceptions to patching rules and alerts. **What problems is Datto RMM solving and how is that benefiting you?** Datto is invaluable to me on a daily basis to gain insights on endpoint configuration, specification and for remote access to support users or manage servers. ### 34. Safes much time and services getting more professionell **Rating:** 5.0/5.0 stars **Reviewed by:** Markus R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Datto RMM?** High level from automation and the new Ki **What do you dislike about Datto RMM?** The european instances have got much technical problems **What problems is Datto RMM solving and how is that benefiting you?** Roll out software and patches, monitoring ### 35. Looks like a wonderful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Datto RMM?** I just did a demo on the product and it looks great the integration with all of Kaseyas product looks like a wonderful asset **What do you dislike about Datto RMM?** I have had a chance to fully implement it so I can necessarily see a downside or a dislike at this moment **What problems is Datto RMM solving and how is that benefiting you?** A integration with multiple products and having it all available in 1 portal ### 36. Excellent and smooth user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** It provides all-in-one IT management – Combines patch management, remote control, and security on a single platform. It has reliable remote monitoring which helps to quickly detect and resolve endpoint issues. **What do you dislike about Datto RMM?** Some delays in patch deployment, patch audits, and web remote slowness. **What problems is Datto RMM solving and how is that benefiting you?** It helps me to get multiple tools on a single platform for patches, remote control, and backup. It also helpes me to do some automated/scheduled IT Tasks. It helps me to get important alerts on the devices I manage. ### 37. RMM has been very useful to my business and the info it provides from the endpoint **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Datto RMM?** it has multiple options to connect to the workstations. **What do you dislike about Datto RMM?** Need to improve one time connection maybe with a link that the user can click on **What problems is Datto RMM solving and how is that benefiting you?** Endpoint monitoring and remote support. I do not have multiple software to do the various task. ### 38. Granular, feature rich, intuitive RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Datto RMM?** Granular, feature rich, intuitive RMM. Easy to scale. A lot automation capabilities **What do you dislike about Datto RMM?** Pricing could be a more competitive. Better integration with Kaseya stack other solutions **What problems is Datto RMM solving and how is that benefiting you?** Lack of human resource, with Datto we can do more with less ### 39. Datto RMM review by Iffat **Rating:** 4.0/5.0 stars **Reviewed by:** Iffat K. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** I like that it syncs with the Active directory for all users in the domain. Gives full control to remote access. Very user friendly. works with multiple screens, and secure enough to be trusted. I use it daily, very easy to implement and integrate. **What do you dislike about Datto RMM?** It doesn't work if the user is offline. Should still allow the admin to remotely access any device in the orgnization. **What problems is Datto RMM solving and how is that benefiting you?** help with remote access to devices in organization Provide remote support while sitting at home saves a lot of time on my hand to do things in person patch management where admin intervention is required ### 40. Game changing **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Datto RMM?** Intergration with PSA and automation of updates and application install **What do you dislike about Datto RMM?** Mac OS support is limited, it requires some manual persmission during installation **What problems is Datto RMM solving and how is that benefiting you?** Remote support of many clients in many locations ### 41. Datto RMM - Power tool for admins of the ages. **Rating:** 5.0/5.0 stars **Reviewed by:** Corne B. | Network and Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The ability and easy of use to monitor select few or multiple clients at once. all the active intergrations are always helping when they are added very easy to work around in the UI **What do you dislike about Datto RMM?** we Dont have any issues. everything working as intended. **What problems is Datto RMM solving and how is that benefiting you?** the ability to monitor certain aspects of the computer and running scripts based on that. A good example, we had a recurring problem with services stopping at random. i was able to write a script to monitor and notify me when it goe down and when its started itself based on the scripts. ### 42. A great resource in which its intigration with all Kaseya products allow for elevated productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Datto RMM?** I like how we can create components to create a quick job and automate a build process.All you need is the setup.exe script and you can install any software with a few mouse clicks. THis was a great concept brought to life by RMM engineering team. I also find it helpful that my organization can rest assured knowing RMM monitors all managed devices for any condition we set to alert us for. **What do you dislike about Datto RMM?** The default security admin user configuration is way too strict. I wish the process to customize security admin access was easier to follow so we can create custom access levels instead of choosing between a few that are there by default. **What problems is Datto RMM solving and how is that benefiting you?** Monitoring for Anti Virus support providing customer support fulfilling patching requirements access to virtual machines ### 43. best msp platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | remote tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Datto RMM?** The ease of use of the platform is top priority for our company. if you cant find what you need to do your job what good is a platform. this platform has many features however they are all where you need them and not hiding in menus **What do you dislike about Datto RMM?** sometimes they do updates it feels weekly and so many new things its hard to keep up **What problems is Datto RMM solving and how is that benefiting you?** Remote support for our clients is top priority. it saves us time and energy since we dont have to go onsite for most of the issues that come up. ### 44. Pros and Cons of Datto RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** I like the robust amount of options that are available. It is simple to use. Our sales rep, Kyle Brelling, is incredible. He is always available for questions, comments, or concerns. **What do you dislike about Datto RMM?** Web Remote is simply not reliable. It is frustrating to have a user on the phone, paying for our time, and they have to wait because we have to use alternative methods of remoting in. My biggest pain point with Datto RMM is the customer support. One of my job duties is running a help desk. If any of my staff replied like some of the replies I received from Kaseya support, there would be numerous 1 on 1 private conversations to correct it. **What problems is Datto RMM solving and how is that benefiting you?** The Automation and ease of building custom scripts (components) has saved me a ton of time. ### 45. Kaseya 365 Endpoint Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Datto RMM?** Kaseya 365 Endpoint is a solid choice for IT management, offering great ease of use with a centralized dashboard that simplifies endpoint monitoring, patch management, and automation. The platform provides good value for money, especially for MSPs and IT teams looking for a comprehensive, all-in-one solution. While some advanced features may require fine-tuning, the overall functionality, scalability, and integration with other Kaseya tools make it a reliable option for managing endpoints efficiently. **What do you dislike about Datto RMM?** still a bit more integration to with datto rmm for some of the modules **What problems is Datto RMM solving and how is that benefiting you?** Kaseya 365 Endpoint enhances customer security with robust monitoring and automation—all at an excellent price point, making enterprise-level protection accessible and cost-effective. ### 46. Datto RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Datto RMM?** I love the backend scripting. It makes my day to day much easier. **What do you dislike about Datto RMM?** Webremote needs to be brought into the 21st century. **What problems is Datto RMM solving and how is that benefiting you?** Patching is the most important thing. ### 47. Datta RMM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** The solution helps us automate common routines and track our work. Getting around the site is reasonably quick. The ability to review system items and push scripts to the workstations behind the scenes allows for less user interference. **What do you dislike about Datto RMM?** I would like to see more robust AI integrations into the Datto RMM platform to start making automated decisions based on alerts and trends. For instance, having AI recognize a repetitive problem that keeps getting resolved via automation and brings it to the Technician's attention. **What problems is Datto RMM solving and how is that benefiting you?** Patching, remote control, support and automation. ### 48. Better than most RMMs out there. **Rating:** 4.5/5.0 stars **Reviewed by:** Randy G. | Hybrid IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Datto RMM?** I use DattoRMM every work day. It has great ease of use, consistent UI with oither Kaseya products, not trying to reinvent the wheel when it comes to Windows patching, integration with ITGlue, responsive and transparent support, ease to onboard customers. It was very easy to get implemented when we came from NCentral. **What do you dislike about Datto RMM?** I feel that some of the features in the Agent browser could be brought into the WebUI such as command prompt and file transfer. **What problems is Datto RMM solving and how is that benefiting you?** Patching, monitoring system services and hardware components, easy for remote support. ### 49. It Got my It life 100 Times easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Sysadmin Mid, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Datto RMM?** Automating every possible Task, from Processes to Daily tasks **What do you dislike about Datto RMM?** -The time it takes when you send a job, could be 1 minute or 10 minutes, on a daily basis when you are fixing something every minute matters -Sometimes is not easy to get used to how Datto do things **What problems is Datto RMM solving and how is that benefiting you?** Daily/weekly maintenance - I do not have to worry about tasks like scan disks, deleting temps, etc Jobs - Quick assist with troubleshootings automated Remote Assist - When I need to troubleshoot RDP related Issues I use Splashtop/Datto Console ### 50. Datto RMM **Rating:** 2.5/5.0 stars **Reviewed by:** Tim O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Datto RMM?** It was easy to use as far as remote connections and easy to deploy. **What do you dislike about Datto RMM?** The auto feature for patching and updates was complicated and didn't always work. Support was normally a 1--2 business day wait. **What problems is Datto RMM solving and how is that benefiting you?** Nothing at the moment since we switched. ## Datto RMM Discussions - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments - [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+14%3A16%3A43+-0500&secure%5Bsession_id%5D=a6c2d795-4d91-4066-975c-f425a190650d&secure%5Btoken%5D=708d6f8eb3052b30857bffed547d93ac2cc29bb199f31e72e3df7b590517e261&format=llm_user) ## Datto RMM Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) ## Datto RMM Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Datto RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,899 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,185 reviews)