Regal.ai Reviews & Product Details

Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate to our work flow. It's really simple and easy to use and the support provided by their customer service is also great. it was really easy to integrate to our team's work flow and easy to implement too. Review collected by and hosted on G2.com.

Haven't faced any challenges yet, will post here if we face any issues Review collected by and hosted on G2.com.

I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The automation combined with better quality voice calls was a key reason for switching from Five9. Setting it up was pretty easy and simple. Review collected by and hosted on G2.com.

Integrations with other platforms are still in progress Review collected by and hosted on G2.com.

I am 100% in control of how our call center works. If there is an error I'm not calling a support line in another country. The error was created by me and can be fixed by me. Regal support is great at reviewing logic changes before I make them live to ensure tweaks are beneficial. Adding new journeys and new programs is easy and something I can do without help. Once you understand how the system works you can create and improve what you need when you need it. Review collected by and hosted on G2.com.

I don't have a single dislike. Every time I have an issue I am able to go to Sarah, our account manager, and she always come back with options. I may not like the options, but the answer isn't ever no. There is also a solution even if it's a solution we decide not to move forward with. Review collected by and hosted on G2.com.

I've been using Regal for our call center operations for almost 2 years, and I must say, it has truly been a game changer for us. Having tried several other applications in the past, I can confidently say that this one stands out for its user-friendly interface and seamless functionality.

One of the features I appreciate most is the ability to handle both calls and texts from a single platform. This integration has simplified our communication process significantly, allowing our team to follow up with customers effortlessly after a call, all without switching between different apps. It's a huge time saver!

The setup was straightforward, and I was able to get our team onboard without any major hiccups. The intuitive design made it easy for everyone to adapt quickly, which isn’t something I’ve experienced with other software.

Overall, Regal has exceeded my expectations and has made our operations smoother and more efficient. I highly recommend it to anyone looking for a versatile call center solution that combines ease of use with a powerful set of features. It’s definitely worth considering if you're in the market! Review collected by and hosted on G2.com.

Reporting can be a bit confusing to get started with. Review collected by and hosted on G2.com.

What attracted us most to Regal was how it handles prospective customers in our pipeline. When they built it, they didn't built it like a traditional system of tracking the different transactions in a sales cycle. They built it to handle the sale process like a journey. Our ability to craft nuanced journeys and tie that to our datasets, allowed us to optimize when and how we reach out to a prospective customer. It completely transformed our sales output. Review collected by and hosted on G2.com.

Reporting capabilities are still immature. Additionally, we need real time reporting of our agents and Regal is unable to provide that at this time. With our fast pace, we need the ability to view metrics on agents in real time so we can make on-the-fly adjustments if needed. Review collected by and hosted on G2.com.

I am on the team that implemented Regal for my company. Before we decided on Regal, we looked at other platforms like TalkDesk and Five9. All platforms had the basic features we needed, but we decided on Regal because of the ability to customize journeys and route calls optimized for our business. Our business has multiple brands/teams which added to the complexity, but we were able to handle this in Regal. We also liked that the company is growing and adding new features each month.

Since we have launched Regal for all of our users, we have received a lot of positive feedback. The Agent desktop is easy to use and our users like how they can quickly work through calls/texts/voicemails and have the list prioritized in a consistent way. Overall our key metrics have improved since we've moved to Regal.

As for the tech integration, we have a custom CRM and it was fairly easy for our engineering team to integrate. Review collected by and hosted on G2.com.

Regal.ai is one of the newer players in this space (compared to others we evaluated). This has some positive aspects (not a lot of tech debt, UI is modern and well designed) but it also has some downsides.

Especially on the admin side, there are features that are standard for a mature product, but Regal may not have what we need. The good news is that their customer support has been able to help us get around almost all of our challenges, and they work with us to find solutions.

As the product matures,I have already noticed some admin product improvements and I would expect that to continue - while Regal focuses on other revenue generating product features. Review collected by and hosted on G2.com.

Regal offers exceptional customer service and support. Their team is very responsive, providing timely fixes when assistance is needed.

The documentation from Regal is clear and straightforward, making integration into our system seamless and quick. As an administrator, I found it easy and intuitive to navigate and set up the platform for our agents. The telephonic service operates smoothly, with almost zero interruptions even during high-volume usage. Review collected by and hosted on G2.com.

Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, it means that some functionalities we would like to have take time to become available.

Additionally, the real-time data needs improvement. It currently takes the management team approximately 15 to 30 minutes to obtain accurate analytics. Review collected by and hosted on G2.com.

Regal is a modern, user-friendly, and powerful platform. Its Journey-building features allow for total customization of your outbound outreach strategies via an array of dialer types and sms. The ease of use empowers admins to set up robust workflows that help automate processes for agents in minutes instead of hours. We especially like the built-in A/B testing features within Journeys. These have allowed us to create numerous experiments in our strategies and be able to prove which approach is best with minimal effort. We have found that the sky is the limit when thinking through how we can leverage the tool across sales, claims, and support orgs. Their live chat customer support is exceptional and saves admins a lot of time when agents can reach out themselves and get a response within 60 seconds. They are also very quick to action on feedback, with previous vendors in the same space a feature request was more akin to a wish, but Regal takes our feedback seriously and works hand-in-hand with our team to make those changes a reality. Review collected by and hosted on G2.com.

There are a few small changes we'd make within the platform, but nothing deal-breaking. And more importantly Regal has worked with us to make that list smaller and smaller as time goes on. Review collected by and hosted on G2.com.

The Journey builder is easy for anyone to pick up. If you have some no code developer skills then it's like any other no code product. If you have never used one before it's so simple anyone can learn it.

Implemention was also really good. When you do your implementation you will avoid a lot of issues and rework if you adjust your call cadence to work with the software rather than try to force Regal to work to your cadence.

Customer Support is great. There is always someone who can answer your questions. Review collected by and hosted on G2.com.

Reporting can be overwhelming, you have the a lot of freedom to create reports you need so you really need to understand the fields and data. Review collected by and hosted on G2.com.

The Regal system has significantly improved our team's outreach and productivity. We've seen enhanced call volume, contact rates, and appointment volume through optimized student journeys. Regal provided exceptional support, going above ramp-up expectations and budgets to address the complexities of our multi-client environment. We appreciate their dedication to ensuring our processes operate at optimal levels. We've also begun leveraging Regal to analyze campaign data for ongoing performance optimization. We are currently testing the AI agent and QAT scorecard, with plans for full implementation. Review collected by and hosted on G2.com.

Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-intensive process than projected. Despite these initial challenges, the Regal team's ability to learn and adapt resulted in product enhancements over the 14-month period. Some of the initial features were delayed but are now mostly operational. Review collected by and hosted on G2.com.