Bitrix24 Reviews & Product Details

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Product Website

Seller

Bitrix24

Discussions

Bitrix24 Community

Languages Supported

German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Vlad Kovalskiy (Digital Marketing at Bitrix24)

Pricing

Pricing provided by Bitrix24.

Basic

$49.00

5 Users Per Month

View More Pricing Information

Bitrix24 Integrations

(24)

Verified by Bitrix24

Bitrix24 Media

Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Set tasks, manage deadlines, collect reports, track KPIs, and run projects from wherever you are.

Use our chat to quickly exchange messages and files. Make video calls to have a group discussion, daily planning meeting, or presentation.

Get the most out of every video call and increase the productivity of your online meetings with CoPilot Follow-Up.

Bitrix24 CoPilot transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.

Bitrix24 Demo - Bitrix24_Communications.png

Make the most of your resources with Booking – an ideal tool for beauty salons, clinics, rental services, or any other business that relies on appointments. Integrated with our CRM, this tool allows you not only to keep your calendar full, but also retain clients.

Official Downloads

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Bitrix24 Presentation

G2 reviews are authentic and verified.

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/1/2026

"A Scalable Operational Backbone for Growing Teams"

4/5

What do you like best about Bitrix24?

As a founder, I value systems that bring operational clarity without requiring multiple disconnected tools. Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist in a structured way.

The CRM pipeline visibility has been particularly impactful for maintaining discipline in sales tracking and ensuring accountability across stages. I also appreciate the ability to define workflows and automate repetitive processes, which helps maintain consistency as the team scale Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The platform’s depth is both a strength and a challenge. Initial configuration requires thoughtful setup and time investment. For founders without prior CRM implementation experience, the onboarding curve can feel steep. However, once properly structured, the system becomes significantly more powerful Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

In early-stage growth, fragmentation becomes a serious operational risk scattered communication, inconsistent lead tracking, and unclear task ownership. Bitrix24 consolidates these moving parts into one ecosystem. For us, this has improved sales visibility, strengthened execution discipline, and reduced operational friction. Instead of reacting to chaos, we operate with clearer processes and measurable tracking. Review collected by and hosted on G2.com.

Adil K.

Student

Apparel & Fashion

Small-Business (50 or fewer emp.)

11/21/2025

Guest users or non-business users of the software, not included in G2 scores.

"All-in-One Platform That Streamlines Work Effortlessly"

4.5/5

What do you like best about Bitrix24?

Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has helped me address the challenge of managing customers and work that used to be scattered across multiple platforms. Previously, my workflow was disorganized, with leads in one application, tasks in another, and chats in yet another place. Now, with Bitrix24, all my CRM information, deals, calls, messages, and tasks are centralized. This makes it much easier for me to track leads, follow up promptly, and ensure I don’t overlook any customers. As a result, my work has become more organized and efficient, and I find it easier to close deals. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback, Adil. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Subham k.

Customer Account Manager

Computer Software

Small-Business (50 or fewer emp.)

1/6/2026

"Comprehensive CRM with Strong Mobile Functionality"

4.5/5

What do you like best about Bitrix24?

I don't have to keep track of my calendar; I get reminders for each task that is due, whether it's a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I'm traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Sometimes I don't get the mobile app notification, which leads to opening the application to check the notification, which consumes more time. Please check if there is a bug in Android sometimes in my S22+, I don't get notifications, which generally happens when there are 5 plus notifications. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your comprehensive review of Bitrix24, Subham. Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

Aditya P.

Senior Manager - Marketing

Mid-Market (51-1000 emp.)

12/9/2025

"All-in-One Productivity Powerhouse with Seamless Collaboration"

4/5

What do you like best about Bitrix24?

What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is solving several coordination and workflow problems that are common in large organizations, and it’s made my day-to-day work significantly smoother. Earlier, we struggled with scattered tools—one platform for tasks, another for CRM, another for communication—which often led to delays and misalignment. Bitrix24 centralizes everything in one place, so project tracking, client updates, team chats, and approvals all happen within a single system. This has reduced miscommunication, improved accountability, and made it easier to monitor progress across teams. The automation tools also eliminate repetitive follow-ups and manual updates, allowing me to focus more on actual work rather than administrative tasks. Overall, it has improved speed, clarity, and collaboration across all departments. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Aditya. Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project and client managing, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.

Celes N.

Responsable de Sistema Bitrix24

Mid-Market (51-1000 emp.)

11/14/2025

"All-in-one CRM, practical and intuitive"

5/5

What do you like best about Bitrix24?

It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The initial learning curve can be steep and some configurations could be more intuitive. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Centralize and simplify the administration of Bitrix, avoiding manual errors and reducing configuration times. Automate repetitive tasks, standardize processes, and allow for a more organized and efficient operation. This benefits me because it streamlines daily work, reduces rework, and ensures that configurations are applied consistently. Additionally, it has allowed us to integrate other systems, practically reducing human intervention within the platform. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback,

Celes! We look forward to continuing to support your firm's growth and success.

Özgür Cemre .

Digital Marketer

Management Consulting

Small-Business (50 or fewer emp.)

11/28/2025

"Comprehensive CRM, Needs Better Flexibility"

4/5

What do you like best about Bitrix24?

I really appreciate Bitrix24 for its flexibility in allowing us to edit our own data, which provides great utility for managing our CRM database. The cost-effectiveness of Bitrix24 is another major advantage for our company as it offers numerous features at an affordable price. Additionally, the design of the user interface is very appealing, making it easy to collaborate with teams. The initial setup was surprisingly easy, which facilitated a smooth transition from our custom software to Bitrix24. Overall, these attributes have had a positive impact on our workflow and have influenced our decision to switch, ensuring a seamless experience in handling customer data and improving team collaboration. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I find Bitrix24 to be somewhat inflexible, particularly with regard to its integration options and API usage. The strict rules in these areas limit the potential for customization and seamless connectivity with other tools and software, which could enhance its utility for my needs. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Özgür! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We’re thrilled to hear you’ve found our platform to be a powerful ally in managing customer data and boosting collaboration within your team.

Gerald S.

Digital Marketer

Mid-Market (51-1000 emp.)

10/31/2025

"All-in-One Solution That Streamlined Our Workflow and Boosted Productivity"

4.5/5

What do you like best about Bitrix24?

I like that it unifies CRM, project management and effective team communication/collaboration features for smooth business operation.

I like that it streamlines most of our business processes and we need not have multiple software for every function.

Using and customizing Bitrix24 is straightforward and thus meets our defined business needs.

I also like that it features amazing sales, marketing and CRM features and we have it deployed across several departments.

The streamlines project management has greatly impacted our productivity in a positive way. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It is one tool that almost ticks all our needs. No bad experiences. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Gerald! Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your team communication, project management, CRM, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.

Brian D.

CEO

Small-Business (50 or fewer emp.)

2/1/2026

"Bitrix24: A Great All-in-One Business Tool with Tons of Features"

4/5

What do you like best about Bitrix24?

Bitrix24 is a great all in one business tool. It has alot of features for an organization to be structured with this product. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

They have a huge FAQ system. Wish the FAQ was more organized to help find things that you have a stopping point in the software that you don't know how to do. Wish there was a wizard to help with automation and the other hi-technical sections that requires a tech. If you haven't used it before it would be hard to navigate and setup. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for such detailed review of Bitrix24! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Aritro B.

Product Specialist

Mid-Market (51-1000 emp.)

10/7/2025

"One platform. Endless possibilities."

5/5

What do you like best about Bitrix24?

Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is offering free plan and that free plan itself is so helpful for small team as it offers useful functions like CRM basic, tasks and projects. Automating the repetitive tasks and recurring workflows is something which is already built in. This helps a lot in terms of reducing the manual intervention. Real-time chat, group messaging and even video conferencing helps to collaborate within a short notice. Additionally, this is scalable as it has variety of plans tailor made for variety of teams. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Aritro! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/23/2026

"Bitrix: All-in-One CRM with Automated Pipelines and Complete Client History"

4.5/5

What do you like best about Bitrix24?

Main thing I like about Bitrix is that you can use it manage multiple things including Lead Pipeline, Deals, Tasks & Projects inside one software.

Plus being able to connect multiple tools, so all of the client emails, calls etc. are automatically attached to the customer record (making it way easier to see the conversational history)

Also, you can have different automations set for each stage in the pipelines. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It seems an overkill at first, but it mainly seems to be SMB CRM + Project Management + Sales Management Software (but you can't do full email automation based on lead stages in this one - for which you have to use other dedicated email marketing software) Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.