I like it for the following
1.-) Super customizable, multiple pipes, simplified CRM
2.-) Excellent system of management of equipment and schedules of employees
3.-) Unified Communications
4.-) the ability to attach phone numbers (and make and receive calls)
5.-) Multi-channel contact widget for your website, directly connected to the CRM
6.-) Automation designer and visual workflow
7.-) Website builder included (incredible for landing and compression pages)
8.-) Taks, Calendar and project management
9.-) Great community support.
I dislike the following
The free version attaches a Bitrix24 reference at the bottom of each email.
- A couple of functions are not polished or clear enough (at least for me).
- It does not have an accounting function.
It is an excellent tool ... All in one solution for internal communication and project management.
Well, I've been using Bitrix24 for several years ... sometimes for small things, other times just to try and understand how the product has changed over time, but now it's a real hidden gem for me. This CRM offers everything in a single package, I can run almost the entire company in it. CRM, prospects, projects, intranet, workflows, telephones, unified communications, etc. If this piece of software adds accounting and finances to the packages, it would be an integral solution for each entrepreneur.
I think the most valuable feature I've seen in this tool is the fact that the CRM processes are really customizable ... I mean, most CRM systems allow you to customize small things like the name of the field, some behaviors and other little ones. However, Bitrix24 allows you to change everything so that it fits from the processing ordered by a single person to a sales operation in several languages, it is very easy and, if you need to try different angles, you can create multiple channels with different configurations ...
As I said before, I tried Bitrix24 in the past, I also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since I rediscovered the new functions and functionalities of Bitrix 24 I do not look any further.
You can try it for free and send me a comment about it.