Bitrix24 Reviews & Product Details

I love that I can integrate Bitrix with my Google Calendar or my phone calendar, set up tasks, and access everything from anywhere. As a real estate agent, this CRM-specific use really stands out to me. Being able to load leads and create a sales path for each one is invaluable. The Bitrix team helped with the setup, and after that it was a breeze. I use this product daily to keep my sales channel full, and it makes my work as a real estate agent feel like a walk in the park. Review collected by and hosted on G2.com.

The online platform tends to be a bit tedious to navigate and is slow, but the cellphone app makes up for it. For an estate agent, the app is really where it’s at. Review collected by and hosted on G2.com.

As a founder, I value systems that bring operational clarity without requiring multiple disconnected tools. Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist in a structured way.

The CRM pipeline visibility has been particularly impactful for maintaining discipline in sales tracking and ensuring accountability across stages. I also appreciate the ability to define workflows and automate repetitive processes, which helps maintain consistency as the team scale Review collected by and hosted on G2.com.

The platform’s depth is both a strength and a challenge. Initial configuration requires thoughtful setup and time investment. For founders without prior CRM implementation experience, the onboarding curve can feel steep. However, once properly structured, the system becomes significantly more powerful Review collected by and hosted on G2.com.

Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. Review collected by and hosted on G2.com.

At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. Review collected by and hosted on G2.com.

I don't have to keep track of my calendar; I get reminders for each task that is due, whether it's a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I'm traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone. Review collected by and hosted on G2.com.

Sometimes I don't get the mobile app notification, which leads to opening the application to check the notification, which consumes more time. Please check if there is a bug in Android sometimes in my S22+, I don't get notifications, which generally happens when there are 5 plus notifications. Review collected by and hosted on G2.com.

What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com.

What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com.

It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. Review collected by and hosted on G2.com.

The initial learning curve can be steep and some configurations could be more intuitive. Review collected by and hosted on G2.com.

I really appreciate Bitrix24 for its flexibility in allowing us to edit our own data, which provides great utility for managing our CRM database. The cost-effectiveness of Bitrix24 is another major advantage for our company as it offers numerous features at an affordable price. Additionally, the design of the user interface is very appealing, making it easy to collaborate with teams. The initial setup was surprisingly easy, which facilitated a smooth transition from our custom software to Bitrix24. Overall, these attributes have had a positive impact on our workflow and have influenced our decision to switch, ensuring a seamless experience in handling customer data and improving team collaboration. Review collected by and hosted on G2.com.

I find Bitrix24 to be somewhat inflexible, particularly with regard to its integration options and API usage. The strict rules in these areas limit the potential for customization and seamless connectivity with other tools and software, which could enhance its utility for my needs. Review collected by and hosted on G2.com.

I like that it unifies CRM, project management and effective team communication/collaboration features for smooth business operation.

I like that it streamlines most of our business processes and we need not have multiple software for every function.

Using and customizing Bitrix24 is straightforward and thus meets our defined business needs.

I also like that it features amazing sales, marketing and CRM features and we have it deployed across several departments.

The streamlines project management has greatly impacted our productivity in a positive way. Review collected by and hosted on G2.com.

It is one tool that almost ticks all our needs. No bad experiences. Review collected by and hosted on G2.com.

Bitrix24 is a great all in one business tool. It has alot of features for an organization to be structured with this product. Review collected by and hosted on G2.com.

They have a huge FAQ system. Wish the FAQ was more organized to help find things that you have a stopping point in the software that you don't know how to do. Wish there was a wizard to help with automation and the other hi-technical sections that requires a tech. If you haven't used it before it would be hard to navigate and setup. Review collected by and hosted on G2.com.

Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. Review collected by and hosted on G2.com.

Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. Review collected by and hosted on G2.com.