HoneyBook Reviews & Product Details

I personally love the proposal templates, automations (2.0), and how easy it is to link a project to different files. The SMS updates are also super valuable for the clients that don’t check their email, because they definitely check their phones! Review collected by and hosted on G2.com.

Sometimes the interface doesn’t make sense. It feels hard to find certain templates or if I wanted to grab a contract and add it to an invoice it feels clunky? I also HATE that you don’t have all the features on the mobile app as a desktop app. It’s so frustrating when you’re trying to do something only to realize the browser is defaulting to the app view on mobile. Review collected by and hosted on G2.com.

Easy to use, short learning curve and setting up and customizing templates to get started was easy, and have further refined since then.. Online help has been useful too. Integrates many things I was doing over multiple separate tools (contracts, invoices, calendar booking and now galleries). AI tools are great for automations and template driven responses. Pricing is very affordable for a start up one person business. Never had issues with downtime or unresponsiveness. Review collected by and hosted on G2.com.

Dislike....not much I actively dislike. The invoice processing fees are a little higher than using Stripe as a separate step, but not greatly so. I wish it had an integration with PicFlow - although I use the new built in galleries for most final deliveries, PicFlow offers better client proofing for collaborative projects. Custom look (logo etc) on the galleries would be good. Review collected by and hosted on G2.com.

I love how Honeybook simplifies my business processes, helps me stay organized, and automates client tasks that would normally take a ton of time. It integrates and connects with my other calendar, client photo delivery software, and finances as well. I love the simple interface where I can see everything in one place. and AI suggestions help me the AI automated email responses, and they're super easy to adapt to fit my business as well.

Honeybook software loads quickly, rarely experiences any hiccups, and helps me be more professional. If I have had any issues, the support team knocked it out of the park, and if they didn't support my issues, they took feedback and added it to the list of requests for the future. Honeybook is a great value, and it really feels like having a virtual assistant. Review collected by and hosted on G2.com.

I wish it was easier to edit templates from the client viewing screen. Or if I make an edit to an email template for one automation, that it saved for others. That process is a little cumbersome. Review collected by and hosted on G2.com.

I really like all the branding options and that my customers experience a clean cohesive presentation of my business. I love the onboarding most of all and how smooth it is to get accounts set up. I have a honey book created contact form on my website and quite often my first contact with a client is a completed contact form, which autofills everything in their project and saves me hours. I also like the contract options and I feel like they seem legit--customers are happy to sign them and I feel a bit more protected. Another good thing is honey book reminds me if I haven't followed up with someone or an invoice hasn't been paid. Review collected by and hosted on G2.com.

My business is private tutoring and so I have a lot of accounts and they stay active for a year or more at a time. Honeybook isn't set up well for this type of business. One thing that bothers me is switching between client pages takes 3 or more screen loads, and honey book often runs very slowly on both safari and chrome.

Another issue is the way invoices work. There is a helpful time tracker that I love, but I can't auto create a custom invoice from it, only a simple one. I would love if my invoices could be branded and cohesive with my aesthetic.

I also don't like that I can't schedule repeating appointments. This missing feature alone requires me to pay for another scheduling software. Review collected by and hosted on G2.com.

HoneyBook has completely transformed and streamlined our event booking process, which was previously managed through a combination of manual workflows, paper records, and multiple calendars. One of the biggest benefits was the seamless integration with our organization's primary calendar, allowing us to centralize scheduling and eliminate confusion or overlap between systems.

From the initial onboarding experience, it was clear that we were in good hands. The personalized one-on-one coaching and support provided by the HoneyBook team made implementation smooth and approachable, even as we transitioned from a largely manual process.

The automation tools have been a game changer for our team, creating consistency in our workflows and reducing the stress and uncertainty that often came with managing event communications and follow-up tasks. Perhaps our favorite feature is the client portal, which keeps every aspect of a project organized and accessible in one place, from the initial inquiry through planning, contracting, and payment. Having a centralized, searchable record for each event has significantly improved both staff efficiency and the client experience.

HoneyBook has become an integral part of our operations and continues to perform exceptionally well. The platform is intuitive, user-friendly, and easy to navigate, while remaining affordable for a small nonprofit organization. We are grateful for the support, innovation, and reliability HoneyBook provides, and it has been a valuable investment for our team. Review collected by and hosted on G2.com.

One area for improvement would be the AI-powered suggestions. It would be helpful if the AI could retain and learn from information about our organization's specific catering operations, services, workflows, and policies over time. Currently, some of the suggested responses and recommendations do not align with our standard procedures or service offerings, which limits their usefulness. Greater customization and organizational memory would make the AI features significantly more effective and relevant for our team. Review collected by and hosted on G2.com.

I love the automations of the emails and the ability to keep clients organized with HoneyBook. I also love the billing aspect and how everything is nice and organized. I really like the changes to the format that emails go into the HoneyBook project, as it makes it easier for me, especially when I'm on my phone and not using the HoneyBook app to respond. Having everything in one spot has been very helpful. Review collected by and hosted on G2.com.

I'm a little reticent to fully lean on HoneyBook for the tax and accounting part of things. I'm so tired of being signed up for so many subscriptions for everything as a professional. I really wish HoneyBook would incorporate a quarterly tax assessment guesstimate feature like QuickBooks used to do. It's frustrating that my calculations never match up with the numbers QuickBooks gave me. Additionally, the transition to Automations 2.0 was the most difficult, and I still don't feel like I have that figured out. I don't love it. Review collected by and hosted on G2.com.

What I like best about HoneyBook is that it keeps everything I need to run my business in one place. I can create invoices, estimates, proposals, contracts, and receive payments all within the same platform, which saves a huge amount of time and keeps my workflow organized. I also love the templates they provide because they make it quick and easy to create professional client materials without starting from scratch.

From the client side, HoneyBook makes the process seamless. My clients can easily set up auto-payments, e-sign documents, and manage everything in one simple experience, which creates a smoother and more professional onboarding and payment process for everyone involved. Review collected by and hosted on G2.com.

One issue I’ve experienced is when sending invoices to clients who also use HoneyBook for their own business. Sometimes the payment link redirects them to their own HoneyBook dashboard instead of the invoice I sent, which can create confusion and delays when trying to submit payment. It would be helpful if the client payment experience was a little more streamlined for users who already have existing HoneyBook accounts. Review collected by and hosted on G2.com.

I like that HoneyBook has saved me time by helping me automate processes that I used to have to do on my own. It helps me with contracts, email templates, and reports for tax purposes. I also find the payment system helpful occasionally. Review collected by and hosted on G2.com.

I have a lot of things that I feel could be improved, like the fact that you can't edit or access email templates on your mobile phone Can’t access export files as pdf Can’t send receipts or invoices without adding payment requests - some people just want info or a receipt showing items paid for Invoice creation from mobile is very glitchy I want to be able to sort the honey book calendar by bookings - like show me only the phone calls I have scheduled or show me only the sessions I have scheduled I wish honey book could color code the scheduled items onto Google Calendar as well In the scheduler I want it to be easier to bulk remove availability from certain dates - like if I am gone for a week of vacation but I still want to be able to book phone calls I want to easily go to that week and turn off everything in my scheduler availability except phone calls - right now I have to manually remove each item on each day. Sooooo Cumbersome I want HoneyBook invoice to allow payment via Zelle or Venmo with no fees I wish some of the naming conventions made more sense and were not duplicated - like why is scheduler on there twice and neither in the place that make sense? And why do I have to go to reports for my monthly download but if I go to finance I can’t find that report . Emailing people in a group is not good using hb. From a project I want to be able to add multiple people to the same project and when I email them all I don’t want they to reply to me but have to reply to all . I’d also like to be able to cc people on projects when added later Also the email log system is messed up. Sometimes when I reply from Microsoft office the reply does not get captured in the hb project and sometimes it does. No pattern . I’d like the option to have booking in my timezone of my business and not the time zone where I am. Google allows me to turn off timezones and make it set to my hike time zone - this way if someone books a session with me two weeks out it books in my actual time zone and not the time zone I am physically in in the time of their booking. It’s messed me up a lot . Mini session or headshot day multiple bookings are still so cumbersome to set up. Review collected by and hosted on G2.com.

HoneyBook keeps our proposals, contracts, invoices, payments, and client communication organized in one place. The Smart Files feature saves time, creates a professional client experience, and makes managing event bookings much more efficient. Review collected by and hosted on G2.com.

It can take some time to learn all of HoneyBook’s features when getting started. Occasionally, I would like more flexibility in customizing workflows and templates, but overall the platform is easy to use. Review collected by and hosted on G2.com.

I use HoneyBook to manage my business, and I like how easy it is to use and that it keeps everything in one place, like invoices, contracts, and email management. I really appreciate the AI features, which help me come up with email responses quickly and streamline the communication process. I also enjoy that I can do automatic follow-ups, which streamlines my workflow and makes managing multiple clients much simpler. The initial setup of HoneyBook was very easy and detailed, and I love how it wasn't cumbersome. Overall, the ease of use, AI capabilities, and centralized features make HoneyBook very valuable to me. Review collected by and hosted on G2.com.

There's nothing that I can think of at the moment Review collected by and hosted on G2.com.