Chrome Remote Desktop Reviews & Product Details

Chrome Remote Desktop Overview

What is Chrome Remote Desktop?

Chrome Remote Desktop is a Google Chrome extension that allows users to remotely access other computers.

Chrome Remote Desktop Details
Product Description

Chrome Remote Desktop is a Google Chrome extension that allows users to remotely access other computers.


Seller Details
Seller
Google
Ownership
NASDAQ:GOOG
Company Website
Phone
+1 (650) 253-0000
Year Founded
1998
HQ Location
Mountain View, CA
Total Revenue (USD mm)
$161,857
Twitter
@google
22,626,565 Twitter followers
LinkedIn® Page
www.linkedin.com
224,374 employees on LinkedIn®
Description

Organize the world’s information and make it universally accessible and useful.

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Chrome Remote Desktop Reviews

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I.T. Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Chrome Remote Desktop is not only free to use, it's incredibly simple to set up. All you have to do is install the plugin on the target computer and set a PIN for it. Accessing it from anywhere else is as simple as logging into your email and clicking the link. It even supports multi-monitor setups! Review collected by and hosted on G2.com.

What do you dislike?

Chrome Remote Desktop doesn't seem to provide a typical one-monitor-at-a-time setup for multi-monitor setups like other remote services provide. By that I mean, you can set it to show one monitor only or all of them at once, but never have it where moving from one monitor to the next with the mouse automatically switches which monitor you're looking at. It makes it so you have to choose between having all monitor displays squashed together and barely readable, or constantly clicking the sidebar menu to swap displays back and forth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Chrome Remote Desktop offers basically 95% of the features of other paid remote control services, at 0% of the price. There's basically no downsides to trying it out and seeing if it's worth rolling out to your team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Chrome Remote Desktop is allowing remote employees to stay connected with local network resources and tools such as shared drives, and also allows them to continue using company-paid software like Office without having to install anything on their home computer. For employees who travel, it even allows them to use their work computer from a phone in a pinch. Review collected by and hosted on G2.com.

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Digital Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Android Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

its too light weight than anyother software like anydesk.something its work with Chrome only.and its quite fast too. Review collected by and hosted on G2.com.

What do you dislike?

as its totally a online services sometimes its seems not responsive,and not working faat in low configuration mechine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

as i use MacBook air,i have problems of memory.so its too useful to me. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Chrome Remote Desktop is free and easy to use. It takes about 5 minutes to set it up on the host computer and even the most computer illiterate have been able to understand and get it working. I love that it also has a security code that I get to create which makes it that much more unlikely that someone else can hack in. I mean, the code isn't even computer generated so that ups the security level one more notch! Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I never remember that it's called Chrome Remote Desktop and I always have to google it (ironically) to find the site. Word to the wise: if you have multiple gmail accounts or google log-ins, remember that you HAVE to be logged in under the same gmail account that you set it up under or it will not find your remote computer. If there would have been instructions stating this, it would have saved me a very stress filled experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to have the option for remote access but didn't feel it was worth paying $1000 subscription to make it happen. Review collected by and hosted on G2.com.

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Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

there are times when you are away from home, and you need something urgently that is unfortunately, saved on your laptop or desktop. and the desktop or laptop are at home! at such times, this app proves to be very useful. you can browse your entire laptop right from your phone. just select the file and mail it to yourself. you will get the file in minutes! Review collected by and hosted on G2.com.

What do you dislike?

if the remote system is in sleep mode, you cannot wake the system from your mobile. so, someone has to wake the system up, and then you can access whatever file you need Review collected by and hosted on G2.com.

Recommendations to others considering the product:

this app is simply the best. theres is no app as simple to use as Chrome Remote Desktop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

i no longer need to worry about backing up files to the cloud. with this app, even if i have forgotten any file at home, i can simply use my phone to access the file on my remote desktop, without hassles Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The old Chrome Remote Desktop app, which worked great and had useful features. Review collected by and hosted on G2.com.

What do you dislike?

Chrome Remote Desktop's web interface works, but Google took away most of the app's features in the migration to a web-based model. Google also appears to have deliberately broken the old Chrome Remote Desktop app. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't do it. Google took a great product that was easy to use and worked brilliantly, and turned it into a steaming pile of hot garbage. We are now actively seeking a replacement for Chrome Remote Desktop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prior to the app being shut down, we were using it to manage tech support and remote access on a small PC network in a not-for-profit. Since being forced onto the web-based version of Chrome Remote Desktop, some of the most useful features (i.e. Ctrl-Alt-Delete from remote, Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how versatile and straightforward it is to use Chrome Remote Desktop. We can simply install the software after a quick download and then access a remote computer pretty much right away. For security, we just need to enter PIN codes to authorize access. The responsiveness is generally good and without much lag. I can usually view the remote desktop very clearly. Review collected by and hosted on G2.com.

What do you dislike?

There isn't much I dislike about this software. However, there have been times where I had trouble connecting with a remote computer, but it turned out to be issues with anti-virus software. I would be nice if developers could make Chrome Remote Desktop work with anti-virus software still enabled. That would make me feel much safer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Chrome Remote Desktop to anyone that wants to use and quick and easy tool to access a remote computer online. Based on my experience with other similar software, Chrome Remote Desktop is just as good as any and should be able to get the job done. There's not too much to explain about this kind of software, which is very simple in nature. The main two things I think should be considered are if it's easy to use and if it runs smoothly. To me, the answer is "yes" on both. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Chrome Remote Desktop allows me to check out problems on a remote computer, which is especially useful when it's difficult to understand what's wrong by just going off of the remote person's explanations. This software isn't only good for fixing problems though. We've also been able to use it to collaborate on files or to help walk someone through a process remotely. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that we don't have to install heavy software to use Chrome Remote Desktop. We just need to add a relatively lightweight extension that enables the Chrome web browser to take control of a remote computer. I also like that Chrome Remote Desktop can be used in our mobile devices, which actually makes working with computers easier during presentations. I can use my finger to select and point things out on the screen instead of relying on the mouse cursor, which can be difficult for audiences to see. Review collected by and hosted on G2.com.

What do you dislike?

The responsiveness of the remote computer, even with very good internet connections, can be quite slow at times. There are times when the remote screen will respond and stream in a very jagged fashion. This can be very frustrating and disrupt the flow of presentations and collaborations. Even though I sometimes use Chrome Remote Desktop for meetings, I don't think it works as well for that as common online meeting programs. Those programs tend to run more smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would suggest having Chrome Remote Desktop installed and ready to go in case your associates attend a meeting, trade show or other event and may need help figuring things out in a hurry. The software isn't large, so it shouldn't be very resource intensive to have it installed. The time it takes to download and install CRD could instead be used fixing remote issues you may have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Chrome Remote Desktop is a quick and low fuss way for me to access remote computers for demonstrations and fixing technical issues. Others have also been able to use it to fix technical issues on my end. When someone doesn't know where certain files are located or how to get started with certain software, I can walk them through the process through a Chrome Remote Desktop session. Review collected by and hosted on G2.com.

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Server and Storage Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's very easy to setup and use. Users of all levels can easily connect to their PC. Mouse and keyboard control work great! Review collected by and hosted on G2.com.

What do you dislike?

Would like to be able touse a more complex, pw or 2-factor authentication. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It was very East to deploy to different machines running different OS's. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote access is really easy for people at all levels. We were able to provide remote access to users of their desktop pcs while home or traveling. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that you can access your desktop computer from anywhere. You can use it via mobile or through the google app store on any other desktop. Also, you can set it up to connect to more than one computer and toggle between them easily. Review collected by and hosted on G2.com.

What do you dislike?

When using the mobile app its really difficult to copy,paste and type text. I have two screens on my desktop so when I connect via mobile you have to do some scrolling to get to the second screen. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be familiar with how to use the app before you really need to use it. That will make your experience less stressful. Also, just know that you have to set up the remote share between the devices beforehand. Lastly, don't restart the computer or do anything else that will cause you to lose internet connection you won't be able to connect again until that computer is connected to the internet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This app allows me to connect to my home computer to access software that I need to restart throughout the day. Without it, it would take me much longer to complete tasks or I would just be homebound all the time. You can access everything. The web, any saved files etc. Review collected by and hosted on G2.com.

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Director Of Training
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Chrome Remote Desktop is so easy to setup. That alone is a good enough reason to just try it out. If it doesn't meet your needs, you've hardly wasted any time. Luckily, it will more than likely meet your needs. Working in education where we are more than 1 Chromebook or Chromebase per student in grades 2-12, this is a small and simple solution for some of the problems we encounter. Although managing several devices through Chrome Remote Desktop is not as simple and cannot handle tasks like Apple Remote Desktop, it is free, easy to use, and can get most jobs done. A short phone call with a teacher in the classroom can help our tech department remote into a Chromebook and address issues without having to leave the office. It is great for remote assistance or just to access your computer on the go. Review collected by and hosted on G2.com.

What do you dislike?

For our needs in classrooms, it would be nice if Chrome Remote Desktop gave more management capabilities. It would be great if teachers could monitor the screens of all of the students from within the Chrome web browser on their MacBooks. However, it is a free and simple extension and I can understand why something like this is not implemented into it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking to manage and view multiple devices, look for premium paid software. There are options out there, which we are currently exploring. Chrome Remote Desktop can get the job done, just with less features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In our district, remote desktop mostly serves for its capability to provide remote assistance. Technicians are no longer having to walk across campus or travel to other campuses to solve issues. All can be done from their desk. This is a much more efficient way to go about problems that we are going to run into in with students working on devices. Review collected by and hosted on G2.com.

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Senior Software Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is quite easy to setup the extention, just a few of clicks at Google Chrome Web Store and it's done. No technical knowledge needed, no configurations to be made. Chrome Remote Desktop is easy to setup and easy to use for anyone. Also Google Chrome is a cross-platform browser supported for Windows, Linux and OSx systems, so Chrome Remote Desktop can also be installed on any operating system. Review collected by and hosted on G2.com.

What do you dislike?

Nothing particular about Chrome Remote Desktop, but Google Chrome is a RAM consuming browser and it becomes more RAM consuming with more plug-ins installed. But many other remote desktop software consumes lots of RAM so nothing special about Chrome Remote Desktop. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recomment Chrome Remote Desktop for any remote connection needs. It's designed for simplicity and everyday usage. No technical knowledge needed, give Chrome Remote Desktop a try and you will probably be satisfied. Also it is totally free to use same as Google Chrome. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I was dealing with customer problems on the phone, it was really time consuming to explain them how to download, install and configure remote desktop softwares. Chrome Remote Desktop solved this problem, it's easy to install for anyone. Review collected by and hosted on G2.com.

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Software Development Engineer
Online Media
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

1. No need to install other software for a remote connection compare to Team Viewer I just need my Chrome Browser and a browser extension.

2. Very Light weight Extension just 3MB

3.Easy to use and good User Interface even noobs can get used to it very easily

4. Connections are fully secured and its a google product there is no need to describe how secure it is authentication will be using the GMail ID's Review collected by and hosted on G2.com.

What do you dislike?

1. Chrome hogs my RAM and this extension some time crashes the computer and got hanged sometimes because of chrome poor management I lost my customers and wasted much of my time and got bad feedback

2. It requires Chrome Browser other browsers are not supported. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I strongly recommend this extension for remote assistance to someone or to take remote control of another computer and for the companies or individuals especially in technical support departments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Remote Access

2.Screen Sharing

3.Technical Support

4. Getting control over the remote computer. Review collected by and hosted on G2.com.

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Fullstack Developer
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

You boot up your pc, open up your chrome browser, install chrome remote desktop from the store and you'll be able to get into that computer from anywhere as long as you know the PIN and boom!

No strings attached, free to use and you're able to use the whole remote machine with no restrictions. Review collected by and hosted on G2.com.

What do you dislike?

You won't be able to print a file that's in the remote pc, you're confined to a ram consuming app such as chrome browser and there's no chat, so yes.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just do it! There's no flaws in this, with some exceptions you'll get a nice RD application so you can access your stuff from anywhere and manage your apps from the distance without any kind of hassle when setting it up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote desktop management, i sometimes need to get to my computer and search through my personal files, so i need software of this kind every now and then. Review collected by and hosted on G2.com.

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Backup Technician / Service delivery agent
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is an extremely useful app if you want to have a powerful desktop and a portable laptop. There is a bit of lag, but it's basically like using a desktop, but with the portability of a laptop. Review collected by and hosted on G2.com.

What do you dislike?

sometime I can't connect my chrome table with the computer. It say that one of the device does't have the newer version. Then I trying to look for an update and u never fin any.

it's bad Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I can't use it with my Ubuntu Linux machines because the installer complains that the .dev package is broken. The reason I want it is to communicate between my Linux and Windows machines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I think this works so far beyond it should considering it is free. I wish they would make a version that would allow you to control an android device via pc through the web browser though. This is an incredible app though. Review collected by and hosted on G2.com.

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Senior Software Engineer
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Chrome Remote Desktop is my go-to software every time I need to access someone else's machine. Very easy to use, yet it does the job very well. Review collected by and hosted on G2.com.

What do you dislike?

Every once in a while it will keep popping up a message to the other user reminding her that I am accessing her machine remotely. While it may useful, it's a bit annoying, especially when you need to be left alone working for a long time on someone else's machine. If the other user doesn't click OK on the message, I won't be able to keep on working on the remote machine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Chrome Remote Desktop is the easiest and most efficient solution for remote desktop connection. Don't waste time/money on custom software that will just make everyone's life a nightmare. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Usually I'll use Chrome Remote Desktop to look at a software or a document together with another colleague who's not in the same physical place. Review collected by and hosted on G2.com.

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Lead/Service Coordinator
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a fairly simple to implement. There is no need to mess with “Port Forwarding” for instance. Also, the client piece is widely available, if a device can run Chrome. Review collected by and hosted on G2.com.

What do you dislike?

It requires a particular web browser, so you most have Google Chrome and a Google account. It is unable to print remote files to a local printer. It does not has chat capability. It is unable to send custom keyboard shortcuts as Ctrl+Alt+Del. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep in mind that that it's simply a screen sharing application and not a full-blown remote access program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes way simpler access to other computers or allow another user to access your computer securely over the Internet. Review collected by and hosted on G2.com.

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Legal Assistant
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its a simple idea that is executed perfectly. Always seems to run smooth, never any hickups and everytime I boot up its ready to go. Review collected by and hosted on G2.com.

What do you dislike?

Like any other great program it has a glitch from time to time but no cons really. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If youre looking for a program to use from home and access your files from work this is your program. Quick, easy and never fails to come through especially in last minute situations! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reaching my personal work files from home makes everything very easy and simple. Its very user intuitive. Review collected by and hosted on G2.com.

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Scheduling
Fine Art
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I think it is easy to setup, has great security, ease of use, available even on the road via the mobile app. Review collected by and hosted on G2.com.

What do you dislike?

I have not come across any issues with the app yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is free. Why not give it a try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Access to computer while on the go and a great resource to help troubleshoot issues for others on their machines remotely. Review collected by and hosted on G2.com.

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CG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- easy to use.

- you have everything in one navigator (chrome).

- no need to install a desktop application. Review collected by and hosted on G2.com.

What do you dislike?

- the use of Chrome Remote Desktop is demanding lots of ressources. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- Go for the audio visual contact. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- support assistance for end users of my applications.

- troubleshooting for a long distance customers. Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The portability google provided with all its products, this remote desktop included. Review collected by and hosted on G2.com.

What do you dislike?

Can be a little bit laggy sometimes but good overall. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for something simple and accessible from any computer with your settings, Chrome Remote Desktop is for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to assist anybody from any computer and with all my settings saved. Review collected by and hosted on G2.com.

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It Project Manager
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It works great and no additional software needed Review collected by and hosted on G2.com.

What do you dislike?

There could be more options to help fine tune each users experience Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote control of desktops lets me support my coworkers as needed Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Works OK when Windows RDP is not an option. Review collected by and hosted on G2.com.

What do you dislike?

Better options are available. By default the screen on the machine being accessed remotely stays on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remotely accessing computers. Review collected by and hosted on G2.com.

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