Microsoft Teams Reviews & Product Details

It's widely used so lots of companies we collaborate with use it, and overall for a large company the pricing comes out better than google suite or other alternatives. Review collected by and hosted on G2.com.

There are a lot of things I don’t like about this. The authentication process is really annoying and overly engineered (as if someone is going to try to log in to do my work instead of me!), and most of the time I run into errors or other issues that prevent me from authenticating or even logging in. Then, if I try to sign in with another account, it turns into a complete nightmare. On top of that, for some reason, events in my calendar just don’t show up at all. Review collected by and hosted on G2.com.

What I like best about Microsoft Teams is its ability to serve as a centralized hub for all my professional communications. Working in the Customer Service department at H&M, staying connected with my team and leaders is crucial, and Teams makes this seamless through its intuitive UI/UX.

The most helpful aspects are:

Real-time Collaboration: The Performance of the chat and video conferencing features is excellent. It allows for instant feedback during complex customer escalations, which significantly improves our response time.

Deep Integrations: I value the way it integrates with the entire Microsoft 365 suite. Being able to collaborate on documents or check my Outlook calendar directly within the app saves me several hours each week.

Organized Channels: The structure of channels and tabs helps keep our department's projects and training materials organized, making the Onboarding of new team members much more efficient.

AI-Powered Features: Features like live captions and meeting summaries (powered by AI/Intelligence) provide great accessibility and ensure no information is lost during busy meetings Review collected by and hosted on G2.com.

While Microsoft Teams is a powerful tool, there are a few downsides that could be addressed to improve the user experience:

Resource Intensity: The application can be quite heavy on system resources. At times, this affects the overall Performance of my computer, especially when running multiple customer service tools simultaneously.

Notification Overload: Managing notifications across various channels can be overwhelming. It requires a bit of manual tuning to ensure that important alerts don't get lost in the noise.

Cost vs. Value: While I don't handle the direct Pricing, I believe the ROI could be even higher if the platform simplified its search function. Sometimes finding a specific file shared weeks ago in a chat takes longer than it should, which impacts our daily efficiency.

Support Documentation: Although the Onboarding is generally good, the Support guides for advanced troubleshooting could be more user-friendly for non-technical staff. Review collected by and hosted on G2.com.

The best part for me is the seamless transition from a quick chat to a full video call. It feels very natural for our team to jump on a screen share to solve a problem quickly without having to schedule a formal meeting every single time. Honestly, the mobile app is a lifesaver. Being able to stay in the loop on projects while I'm away from my desk—without it feeling clunky—is probably the feature I value the most. Review collected by and hosted on G2.com.

Sometimes it feels like a bit of a resource hog. If I have too many tabs open or I'm in a big meeting, the app can get pretty laggy and slow down my whole computer. It’s also frustrating when notifications don’t clear even after I’ve read the message. Review collected by and hosted on G2.com.

how it brings everything into one place, chat, meetings, file sharing, and collaboration. It makes it easy to communicate with a team without switching between multiple apps.

I also like the integration with other Microsoft tools like Word, Excel, and Outlook, which makes working on documents and sharing files very convenient. Overall, it’s efficient and helps keep everything organized in one platform. Review collected by and hosted on G2.com.

One downside of Microsoft Teams is that it can feel slow and a bit cluttered, especially when there are many chats, channels, and notifications. It’s easy to miss important messages or feel overwhelmed.

It also tends to use a lot of system resources, which can make it lag or freeze on less powerful devices. Sometimes syncing issues or delays in receiving messages can also be frustrating during busy workdays. Review collected by and hosted on G2.com.

Teams is incredibly easy to navigate from day one, the layout is clean and intuitive and I never feel lost looking for something. My only wish is more theme colour options to personalise it a bit but that is a minor thing. The channels keep everything organised by topic so nothing gets lost, and the connectors let you bring other tools in which makes it feel like a central hub. The Outlook integration is probably my favourite part, going from a calendar invite straight into a Teams call with one click just makes the day flow better. Performance wise it works great when I launch it at startup, the only thing I notice is that if I leave it running for a long time it can get a bit sluggish and needs a restart, but that is pretty normal for most programs and it has never caused me any real problems. My company covers the cost and compared to other tools like Slack or Discord, Teams just feels like the right fit for a corporate environment, it is more polished and purposeful for work use and well worth it. I needed zero training, I just opened it and got on with it, everything is where you would expect it to be. The AI features have genuinely saved me time too, I have used it to track down old chats I could not find and recover files and links buried in old conversations, it is like having a search tool that actually understands what you are looking for. Review collected by and hosted on G2.com.

There are a few things I would love to see improved. On the UI side, the personalisation options are quite limited, I would really appreciate more theme colours and the ability to change fonts to make the experience feel a bit more your own. It is a small thing but it makes a difference day to day. With integrations, the approval process my company requires before adding connectors can make even simple additions feel like a chore. Something as straightforward as adding Polly for polls means having to go through an approval process which slows things down unnecessarily. A way to have pre-approved low risk connectors or a faster request flow would go a long way. Performance is generally solid but I have had two instances where sharing my screen while using my camera at the same time caused one screen to go black and the other to go green, forcing a full restart. It has only happened twice but it is disruptive when it does and it has only ever happened in Teams. Everything else including pricing, support and the AI works well for my needs, I have never needed to reach out for help and the AI does a good job helping me find old files and chats when I need them. Review collected by and hosted on G2.com.

What I like most about Microsoft Teams is how it brings communication and collaboration into one place. Instead of switching between multiple tools, I could manage chats, calls, meetings, and file sharing within a single platform.

In a work environment, especially while coordinating with different teams, the chat feature and channels make it easy to stay aligned without long email threads. Scheduling and joining meetings is also seamless, and the integration with other Microsoft tools like Outlook and SharePoint helps in managing files and communication more efficiently.

Overall, it makes day-to-day collaboration faster, more organized, and less dependent on scattered tools. Review collected by and hosted on G2.com.

One thing I find challenging is that it can sometimes feel a bit heavy, especially when multiple chats, channels, and meetings are active at the same time. It may slow down or lag occasionally, which affects the overall experience during important calls or while switching between tabs.

Notifications can also become overwhelming if not managed properly, since messages from chats, channels, and meetings all come together. It takes some effort to organize and prioritize them.

Additionally, searching for older messages or files isn’t always very intuitive, especially in busy channels.

Overall, it’s a strong tool, but performance and navigation could be smoother. Review collected by and hosted on G2.com.

What I like most about Microsoft Teams is the video call feature, especially the option to request or give remote control during a meeting. As a cybersecurity analyst, I often need to check a user’s laptop for security-related issues, and this makes the process much faster and easier. It saves time because I don’t need to use separate tools like AnyDesk or others. Teams has many other useful features too, but for me this is definitely the best one. Review collected by and hosted on G2.com.

sometimes it feels more complicated than it needs to be. Finding older chats, files, or specific settings can take longer than expected. Review collected by and hosted on G2.com.

What stands out most about Microsoft Teams is how it pulls a lot of everyday work into one place without feeling too fragmented.

The biggest strength is the tight integration with Microsoft’s ecosystem—especially tools like Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft SharePoint. You can move from chatting about a document to editing it collaboratively without switching apps, which cuts down on friction.

Another thing it does well is organizing communication. Channels keep conversations grouped by project or topic, which is much cleaner than long email threads. Compared to something like Slack, Teams can feel a bit heavier, but it often wins in environments already using Microsoft tools.

Video meetings are also a strong point. Scheduling, joining, screen sharing, and recording are all straightforward, and it handles large meetings reasonably well. Review collected by and hosted on G2.com.

One of the biggest is performance. It can feel sluggish—especially on older machines or when multiple teams and channels are loaded. It’s not the absolute simplest interface out there, but it’s reliable. Review collected by and hosted on G2.com.

What I like best about Microsoft Teams is how it brings communication and collaboration into one place:

Everything connected: Chat, meetings, calls, files, and apps live together, so work doesn’t get scattered across tools.

Deep Microsoft 365 integration: Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint work seamlessly without leaving Teams.

Persistent collaboration: Channels keep conversations, files, and decisions visible and searchable over time—not lost in email threads. Review collected by and hosted on G2.com.

Notification overload – It’s easy to get overwhelmed by pings from chats, channels, mentions, and meetings, and fine‑tuning notifications can feel more complex than it should be. Please stop!!! its maddening! Review collected by and hosted on G2.com.

What stands out most to me is Teams’ unmatched global accessibility. Of all the online meeting tools I’ve used, it consistently provides the most reliable cross‑region experience, whether I’m joining from New Zealand, collaborating with partners in China, or syncing with teams in the US and Australia. Meetings connect quickly, the audio remains stable, and screen sharing stays smooth even on less‑than‑ideal networks. For distributed teams, that kind of dependable global performance is a genuine competitive advantage. Review collected by and hosted on G2.com.

The UI can feel a bit dated and inconsistent. Some interaction patterns don’t align with modern design conventions, which means certain actions take more clicks than they should. At times, it feels like different parts of the interface were designed years apart, menus aren’t always intuitive, and moving between chats, channels, and meetings can feel slightly disjointed. It works, but the overall experience could be cleaner, more cohesive, and better streamlined. Review collected by and hosted on G2.com.