Business partner of the vendor or vendor's competitor, not included in G2 scores.
What do you like best?
SalesLoft's biggest strength is its App Ecosystem combined with automation to produce customization at scale. The App Ecosystem provides tools that integrate seamlessly into SalesLoft and Salesforce, enabling users to personalize messages at mass and deliver them through a variety of forms.
By providing a number of intelligence solutions like Owler, Twitter, and LinkedIn Navigator in one place it increases efficiency allowing our reps to spend as much they need per prospect. This empowers reps to act in their own decentralized manner depending on bandwidth and experience to who gets the most personalization. This personalization is delivered in combination with many different types of engagement to drive conversions.
Finally, the App Ecosystem alows SalesLoft to address its own platforms weaknesses by integrating with tools that specialize. For example, SalesLoft’s calendar did not provide the booking functionality PandaDoc required. But Chili Piper, a tool within the App Ecosystem, did.
This makes SalesLoft an extremely versatile prospecting platform that can be used by more than just SDRs and AEs. PandaDoc currently has 6 teams using SalesLoft ranging from generic users, marketing and sales, to billing and product.
In combination with our other tools, SalesLoft and its App Ecosystem make up what our Co-Founders call “The Deal Room” - giving PandaDoc’s individual contributors a head and shoulders advantage over any competitor.
What do you dislike?
SalesLoft’s biggest weaknesses are:
- The dialer
Every day I hear from our SDRs/AEs about the dialer. If you plan to use it I recommend you get the package to have your dialer optimized. There is always the solution of using another tool for just calls, but we haven’t gone there yet.
- UX + Reporting
Automation rule logic is a little strange because of how the UX is set up. Once you figure it out, it's easy. I know you can use tags but there is still no easy way to see replies, clicks, and opens. I would also like to filter by field.
- CRM Sync
Know that SalesLoft does not have API limits so if you are mass uploading it can blow things up.
What business problems are you solving with the product? What benefits have you realized?
You can read PandaDoc’s case study for SalesLoft to see the benefits :)
But the ability to have a centralized prospecting tool that can what I need or integrates with another tool that can empowers our 6 teams to crush their goals.
Combine that functionality with world-class support, governed by a customer-centric business philosophy, and driven by awesome employees (I think I have been engaged with 12+ members of the SalesLoft Team), and you have one heck of a company.