--- title: Verint Workforce Management Reviews meta_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 216 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 216 scale: '5' date_modified: '2026-06-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 216 ## About Verint Workforce Management Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. ## Verint Workforce Management Pros & Cons **What users like:** - Users find Verint Workforce Management to have **exceptional ease of use** , simplifying processes for both agents and managers. (18 reviews) - Users appreciate the **efficiency** of Verint Workforce Management, valuing its fast, reliable performance and time-saving features. (16 reviews) - Users appreciate the **ease of scheduling** with Verint Workforce Management, benefiting from real-time updates and comprehensive tools. (15 reviews) - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. (9 reviews) - Users value the **user-friendly agent management** in Verint WFM, simplifying processes and enhancing workforce planning accuracy. (5 reviews) - Users appreciate the **comprehensive features** of Verint Workforce Management, enabling effective management of KPIs and performance. (5 reviews) - Helpful (5 reviews) - Users appreciate the **user-friendly interface** of Verint Workforce Management, making it easy to teach and use. (5 reviews) - Time-saving (5 reviews) - Customization (4 reviews) **What users dislike:** - Users find **limited customization options** in Verint WFM frustrating, affecting their ability to tailor reports and dashboards. (8 reviews) - Users often face a **steep learning curve** with Verint Workforce Management, making initial usage quite challenging. (6 reviews) - Users find the **interface complicated** compared to competitors, noting navigation issues and a need for improvement. (6 reviews) - Users feel Verint WFM is **missing key features** that hinder intuitive use and effective reporting capabilities. (5 reviews) - Users often face **poor reporting** abilities in Verint Workforce Management, leading to frustrating experiences and limited customization. (5 reviews) - Users find the **configuration complexity** of Verint Workforce Management challenging, hindering access to its full features. (4 reviews) - Users find the **display issues** in Verint Workforce Management hinder efficiency, making navigation cumbersome and reports difficult to manage. (4 reviews) - Feature Deficiency (4 reviews) - Users face **integration issues** with older software, complicating the overall user experience and functionality. (4 reviews) - Lack of Training (4 reviews) ## Verint Workforce Management Reviews ### 1. Robust WFM Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Joe B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I appreciate that Verint Workforce Management is a robust WFM solution with everything in one place. It doesn't require extra software to complete tasks for Scheduling and Real Time Analysis, which is really helpful for our team in making informed decisions on scheduling activities and approving Time Off. Also, the queue analytics and reporting provide good data points for making informed decisions. **What do you dislike about Verint Workforce Management?** It could allow for better incorporation of external business partner staffing data or long-term staffing across an internal team and external business partner team. Make it easier to use phantom schedules or a better solution for staffing planning when working with external business partners where we don't manage scheduling, but know the staffing numbers. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management processes time off requests, tracks adherence and attendance. It provides robust scheduling and real-time management without extra software. The queue analytics and reporting facilitate informed decision-making. ### 2. Staffing made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Edward R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I appreciate how well Verint WFM integrates within the broader Verint ecosystem, as well as the breadth of capabilities it offers. **What do you dislike about Verint Workforce Management?** One challenge we ran into was that WFM and Quality needed to share a single organizational hierarchy. Historically, these were separate solutions, each tailored to its own user base, so the structures didn’t naturally align. Since many capabilities are designed to be segmented by organization, bringing everything under one hierarchy wasn’t straightforward. While custom groups offered a partial workaround, it ended up requiring some tough business conversations—and concessions on both sides—to agree on an updated hierarchy design. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint WFM addresses our staffing needs well. It lets agents request and schedule time off, pick up shifts, and track their time. I can also compare activity to DPA to understand what they were doing during different scheduled events and phone states. ### 3. Efficient Forecasting, Complex User Permissions **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond T. | Private Banking Specialist Manager - AVP, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like using Verint Workforce Management for its forecasting feature, which has improved each month I've used it. Having more data integrated into Verint makes it even better. It also saves me time by eliminating the need to do forecasting manually in Google Sheets. The setup was pretty easy now that I'm familiar with the product. **What do you dislike about Verint Workforce Management?** Permission for the user role, it gets so complex. We need to add the sub org in each permission if we have someone in the top org. If we don't, then they can search for users in the sub org. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for forecasting, scheduling, and optimizing team meetings. It saves time from doing manual tasks in spreadsheets and allows agents to submit PTO on their own. ### 4. Powerful Features, but Requires Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Jenn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I love the ease of using the system; it's wonderful. Verint Workforce Management has really helped us hold our agents accountable for their adherence discrepancies by allowing us to run real-time adherence reports. It's also great for scheduling and lets us easily add in breaks and lunches. **What do you dislike about Verint Workforce Management?** Everything is manual. It does not talk effectively through Five9. And we would like to be able to have certain dashboards created for scorecards and KPI purposes. It was very difficult to set up, and we had to go through multiple training sessions to grasp the program. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management to hold agents accountable for adherence discrepancies, run real-time adherence reports, and manage scheduling, including breaks and lunches. ### 5. Intuitive Scheduling but Needs Workflow Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I use Verint Workforce Management for scheduling and forecasting. I like how scheduling is intuitive and easy, which is great for the agents we schedule for. The way the schedule is displayed is easy to understand compared to other software, and I appreciate that users can submit requests through Verint, which we can automate processing if needed. The initial setup of Verint Workforce Management was pretty easy. **What do you dislike about Verint Workforce Management?** Shrinkage adjustments could be automated. PTO allotments should be better. Staffing model validation is clunky at best. Automate shrinkage adjustment for time away automatically as agents are coded absent. Give us the option to set a percentage and Verint calculates the allotments. Shouldn't have to export actuals to reimport as forecast just make a module that lets us validate you already have all the info these extra steps are cumbersome. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling and forecasting, allowing us to staff to the forecast down at the interval level. The scheduling is intuitive and easy for agents, presenting information clearly and automating request processing. ### 6. Slow and Buggy, but Useful Mobile Feature **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like the Verint Workforce Management mobile app because it puts PTO requests and management into the palms of agents' hands. It really saves time for management teams since they don't have to field these requests every day. **What do you dislike about Verint Workforce Management?** The system is very slow. And external data lakes are almost useless. It seems to be riddled with random bugs that cause things to need to be rebooted. The data lakes seem to be designed by engineers who had no idea what the 'usable' data in the system actually was. They just dump a bunch of mostly irrelevant data out that doesn't ever match to what canned reports show. Meetings with engineers yield no Verint solutions and instead fall back on us to derive workarounds. The initial setup was difficult. We spent most of our training in a system before we knew who would be onboarded, so we didn't know what questions to ask because we really didn't know how the system was going to be used or by who. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for intraday and long-term staffing and forecasting. The mobile app saves time by allowing agents to manage PTO requests easily, reducing the management team's daily workload. ### 7. Highly Customizable with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its customization to my specific needs, offering robust options. It's really helpful for setting up different parameters easily within the shifts for either a group or an individual agent. I've found it useful in ensuring that we have the right people in the right place at the right time. It uses historical volume, trends, and patterns to determine future staffing needs. The initial setup was easy enough, despite the large amount of information to absorb during implementation. **What do you dislike about Verint Workforce Management?** User management search features are very limited. Either by 2500 within the screen, or if searching for an individual name I am limited by the first 100 users, instead of it showing me all users with the same last name, like Smith. It would be great if there was a report that allowed users to import their entire user population. I understand if on the user management screen itself there are limitations due to processing needs, but there needs to be a way to export ALL users, active and inactive, from the database without having to apply so many different filters to parse out the data. Same when searching for a very common name, it should cap out at the 2500 number of users shown, not 100, how do I ever find all the Jessica's, or those with the last name of Smith? **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management ensures we have the right people, in the right place, at the right time, using historical volume, trends, and patterns to predict future volume and staffing needs. ### 8. Frustrating Experience with Outdated UI **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like the time off pools for automation because it makes it easy to provide answers for associates on time off approvals. I also appreciate the future state options offered by Verint Workforce Management. **What do you dislike about Verint Workforce Management?** I feel like Verint Workforce Management is currently not the most updated version or needs to be cleaned up, which is causing more frustration than help. The visuals or dashboards aren't the easiest to work with, and it lacks interval data and insights for capacity planning. I think the schedule view, dashboards, forecasting tools, organization separation, and capacity planning could be improved. Additionally, flexible adjustments, platform terminology, and the connection with quality management and analytics are areas where it doesn't work as well for me. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling and forecasting. It helps automate time off approvals, but the outdated version causes frustration and lacks interval data and insights for capacity planning. ### 9. Optimizes BPO Forecasting with Room for Setup Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its transcription bot, AQM, and Speech Analytics features. These tools help me understand the voice of the customer, identify targeted areas of improvement, and provide actionable data that allows my team and leaders to anticipate business changes before they become impactful. **What do you dislike about Verint Workforce Management?** Scheduling, scorecards, exact transcription, and support setup are not great. Better support is needed on setting up the scorecards, and documented processes would be helpful. It's unclear which tools need to be enabled for the solution to work as designed, like needing a healthcare library for meaningful transcription output. Also, the initial setup was not easy at all. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management helps us forecast accurately to meet service level requirements and provides staffing models for customer negotiations. It also delivers actionable data through features like transcription bot, AQM, and Speech Analytics, allowing us to understand business changes before they become impactful. ### 10. Effortless Forecasting and Scheduling with Minor Friction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I love the overall ease of use of Verint Workforce Management. It makes forecasting volume easy with connected phone data and scheduling is a breeze. The queue analytics allow easy at-a-glance KPI performance, and forecasting and scheduling work with very little friction. I also appreciate that we can see historical performance easily and understand how seasonal impacts affect volume, allowing us to staff people according to those statistics. **What do you dislike about Verint Workforce Management?** Scheduling has a little friction, especially when adding events that have conflicts for multiple people. It causes the whole process to be redone, rather than just fixing the issue immediately. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management makes forecasting volume easy with connected phone data, simplifies scheduling, and provides queue analytics for quick KPI performance checks. It allows us to easily see historical performance and plan staffing by considering seasonal impacts. ### 11. Eases Scheduling, Empowers Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like the easyness of Verint Workforce Management. It's easy to use and to teach new employees how to use it. I appreciate that it helps me help the managers and supervisors. It solves conflicts of leave and helps make sure the supervisors know where the employees are in what queues. The initial setup was easy. **What do you dislike about Verint Workforce Management?** I just need to learn queue hopping. My team is more complex **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling, task management, and resolving leave conflicts. It ensures supervisors know employee locations in queues, which helps manage workload spikes effectively. ### 12. Reliable Scheduling But Needs Better Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Justin H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like that I can have a "full stack" integration with Five9, relying on cloud to cloud services. By integrating with the Five9 cloud, we are able to direct data between the two clouds (VCS and Five9) without having to act as an intermediary in our organization. **What do you dislike about Verint Workforce Management?** Shift bids are problematic for us, they don't allow for as much customization as we'd like with agents participating or not. We've also had some trouble with transcriptions. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management solves the problem of not knowing how our volume works with our agent schedules. ### 13. Simplifies Management, But Setup Challenges Persist **Rating:** 2.5/5.0 stars **Reviewed by:** Jason W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its ease of use, especially for call center leadership. It simplifies staff management with real-time adherence, helping us effectively manage scheduling and interval coverage for our 600-seat call center. **What do you dislike about Verint Workforce Management?** I'm not thrilled with the fixed schedule staffing and have issues generating new schedules for unknown staff. Also, the initial setup was difficult because of the call flows being mapped from Cisco UCCE. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for schedule adherence and interval coverage, simplifying staff management with real-time adherence, which is easy for call center leadership. ### 14. Accurate Forecasting, Needs Smoother Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Staci M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I appreciate the shift bid simplicity and find the forecast accuracy to be great. The automation is efficient, which really adds value to how I use Verint Workforce Management. Additionally, having accurate shrink is something I find beneficial. **What do you dislike about Verint Workforce Management?** The setup process was painful with no step-by-step guidance and obscure examples. Also, I would like the ability to make lunches adjustable. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for schedule management, solving schedule accuracy issues with efficient automation and providing great forecast accuracy. ### 15. Essential for Streamlined Staffing and Data Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management because it provides us with more data points at our fingertips, making it easier to identify better scheduling and staffing models. As this is our first Workforce Management system, it cuts down the time it takes to access data significantly. **What do you dislike about Verint Workforce Management?** We've only been on the system for a short period of time, so we're still learning and acclimating to it. The initial setup seemed easy, but we're finding we have a lot to learn about the system and its capabilities. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management to improve scheduling and staffing models. It provides more data points at our fingertips and reduces the time needed to get data. ### 16. Solid Workforce Management, Room for Vendor Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Niki S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like the build-a-bots feature in Verint Workforce Management. I'm most interested in the time flex, request anything, and genie bot features, as well as the automation of these features. **What do you dislike about Verint Workforce Management?** We're not able to use over/unders because of limitations with our vendor partners not being in Verint. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for staffing and forecasting phone queues. It allows our team members to request time off and see their schedules. ### 17. Easy Scheduling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management because it's easy to use, which makes scheduling and tracking active work straightforward. I also find it easy to train others on the system, and the setup was simple too. **What do you dislike about Verint Workforce Management?** Verint Workforce Management sometimes needs to refresh or takes a bit to load. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for tracking schedules and to see who is working when and staying active. ### 18. Efficient WFM for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket S. | Senior IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like that Verint Workforce Management is able to handle many agents, which is important for managing our schedules and leave. The setup was easy, making it straightforward to get started. **What do you dislike about Verint Workforce Management?** na **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for handling schedules and leave, and it effectively manages agent day-to-day activities. It also handles many agents efficiently. ### 19. Effortlessly Manages Scheduling and Staffing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like the easy visibility of schedules and seeing adherence with Verint Workforce Management. It's great for ensuring our employees are at the right place at the right time. The initial setup was easy, which was a big plus. **What do you dislike about Verint Workforce Management?** Time Off pool import hours **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for forecasting, scheduling, and leave management. It solves staffing and attendance issues, ensuring employees are in the right place at the right time. I like the easy visibility of schedules and adherence, which improves our overall efficiency. ### 20. Feature-Rich, Intuitive WFM That Makes Forecasting and Planning Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Dan C. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** Feature-rich and intuitive WFM tool that makes forecasting and planning straightforward. **What do you dislike about Verint Workforce Management?** Some of the workflows feel disjointed, and the implementation of the “request anything” features is limited, lacking much of the rule rigor found in the legacy RM. **What problems is Verint Workforce Management solving and how is that benefiting you?** Forecasting and planning that supports a wide range of complex requirements. ### 21. Efficient Workload Planning with Valuable Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like how Verint Workforce Management helps in planning and supporting work volume for agents. It's also effective in managing opportunities for efficiency and value. The feature of providing insights or learnings without having to go through manual data insights stands out as particularly beneficial. **What do you dislike about Verint Workforce Management?** I don't like having to go through manual data insights to get insights or learnings. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for planning and supporting work volume for agents. It manages training, breaks, and scheduling, providing insights without manual data analysis. ### 22. Efficient Staffing with Real-Time Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like the real-time staffing calendar in Verint Workforce Management. It has metrics for schedule adherence, which increases our flexibility to honor requests. **What do you dislike about Verint Workforce Management?** I think the management of teams needs to be simplified, especially when it comes to knowing who is mapped to what teams. As people move from one team to another, the accuracy of the organization chart is critical. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for staffing, scheduling, and managing time off. It ensures coverage and simplifies managing time off for leaders. ### 23. Mature System with Rich Metrics and New Bots **Rating:** 4.0/5.0 stars **Reviewed by:** Nick B. | Marketing Intern, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** Mature system with a ton of metrics to choose from. New bots. **What do you dislike about Verint Workforce Management?** UI and dashboard reporting could be better . Believe there are more opportunities for process mapping and optimization opportunity identification **What problems is Verint Workforce Management solving and how is that benefiting you?** Supports our staffing and is very helpful for performance mgmt. ### 24. Efficient PTO Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like that Verint Workforce Management auto-decisions the PTO requests we receive, which makes my job easier as an administrator. I also enjoy that it gives our reps the choice of picking which holidays they want to take, providing them with flexibility. Additionally, I appreciate the integration with our call center data from Cisco. **What do you dislike about Verint Workforce Management?** The overtime process doesn't work well. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management helps approve PTO and auto-decides PTO requests. It also lets reps choose their holidays. ### 25. Effortlessly Smooth Customer Journey Enhancement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its quick identification of the issues facing the customer, which helps in improving the digital journey. Using the insights, we conduct A/B testing and user testing to refine the customer journey. Also, the initial setup of Verint Workforce Management was very easy. **What do you dislike about Verint Workforce Management?** Nothing at this point **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management helps me identify customer pain points quickly, allowing us to address friction and improve their digital journey with A/B and user testing. ### 26. Easy to Use, Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Liz G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its ease of use and appreciate the account team from Verint. It's a great product. **What do you dislike about Verint Workforce Management?** backoffice capacity planning **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for contact center scheduling, forecasting, and workload capacity planning. ### 27. Enhances Forecast Accuracy with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like that Verint Workforce Management can predict accurately, especially when it comes to generating precise daily level forecasts for calls and average handling time (AHT). The initial setup was much easier compared to our previous product, Aspect. **What do you dislike about Verint Workforce Management?** Verint Workforce Management should allow users to input more data. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for demand forecasting, and it improves forecasting accuracy. It helps generate accurate daily level forecasts for calls and AHT. ### 28. Solid Scheduling Tool with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like the calendar view in Verint Workforce Management because I can see all the agents at a glance. **What do you dislike about Verint Workforce Management?** I have issues with the time off pools feature. We work with cross-skilled queues where all agents take calls, and the pool doesn't approve time off due to conflicting ASA goals. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling, forecasting, and time off, ensuring even distribution of staffing and time off. ### 29. Precise Planning and Unbeatable Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Verint Workforce Management?** I like the usability of Verint Workforce Management, which is very practical for call-center planning. The accuracy of the calculations is also a point that I really appreciate. Additionally, the initial installation was very easy, which facilitated the transition and adoption of the system. **What do you dislike about Verint Workforce Management?** Nothing at the moment **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management to ensure that we have the right number of people at the right times. ### 30. Efficient Workforce Scheduling with Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like that we can use the data from Verint Workforce Management to manage our contact center workforce effectively. I value the forecasting and scheduling features as they are crucial for my tasks. **What do you dislike about Verint Workforce Management?** A lot of improvement can be done in Forecasting models. Integration with Five9 took some work. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling and forecasting the workforce, helping manage contact center operations effectively. ### 31. Verint is great I can wait to learn more and implement the new features **Rating:** 4.0/5.0 stars **Reviewed by:** LuCretia H. | Help Desk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** The reports and suggestions are helpful, and everything is easy to access. **What do you dislike about Verint Workforce Management?** The connections between Verint and other systems can sometimes be inconsistent. **What problems is Verint Workforce Management solving and how is that benefiting you?** Dashboard and KPI access. ### 32. Very Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Okezie A. | Quality Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Verint Workforce Management?** The scheduling is super efficient. It builds our shifts based on demand, availability, and skills, and if something changes during the day, the system adjusts. It also tracks schedule adherence in real time, which keeps everyone accountable without needing constant manual check-ins. **What do you dislike about Verint Workforce Management?** The interface can feel clunky or outdated, especially compared to newer, more modern apps. It sometimes takes too many clicks to get to what you need, like checking your schedule or submitting a shift change. And if you’re not trained properly, the system can feel a bit overwhelming at first. **What problems is Verint Workforce Management solving and how is that benefiting you?** One big issue it solves is scheduling chaos. Before, shifts could feel random or unfair, and people were constantly checking in with managers about time off or schedule changes. Now with Verint, the scheduling is much more accurate and organized based on actual call volume and team availability. That makes things more predictable and balanced for everyone. ### 33. Intuitive Solution for Scheduling and Performance Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like the ease of use of Verint Workforce Management. It also helps me to track agent performance via KPIs, which is beneficial. **What do you dislike about Verint Workforce Management?** Org levels and ability to assign access **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling, leave management, forecasting, and scorecards. It helps me see gaps in performance and track agent performance via KPIs. ### 34. Solid Automation Benefits, Needs Better Process Flow Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like that Verint Workforce Management really helps with automation, especially with aspects like PTO requests. It's beneficial for scheduling and addressing automation needs efficiently. **What do you dislike about Verint Workforce Management?** I just wish it could support more individual process flows. Forecasting for back office, algorithms. **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for scheduling and automation, which helps streamline PTO requests. ### 35. Efficient Workforce Management with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** I like the functionality of Verint Workforce Management and the rules setting. From my understanding, the initial setup was easy. My team switched from Aspect to Verint because Verint offered more and was a better choice. **What do you dislike about Verint Workforce Management?** the user interface **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management for time off, calendar management, and scheduling. ### 36. Improved Forecasting and Workflow Management Day to Day **Rating:** 4.0/5.0 stars **Reviewed by:** Gail M. | Forecasting, Planning and MI Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Verint Workforce Management?** We are able to forecast and manage our worflows than we did historically. Day to day management of work on hand is processed through the system. **What do you dislike about Verint Workforce Management?** When things fall down, ie. data imports stop, slow connectivity etc. **What problems is Verint Workforce Management solving and how is that benefiting you?** We can generate a wide range of reports on date for future planning and resource requirements. There is extensive data on performance of individuals, teams & departments. ### 37. Empowers Call Center Flexibility with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I like Verint Workforce Management for its ease of use. The flex time bot feature is valuable for providing schedule autonomy, which is essential for managing our call center effectively. **What do you dislike about Verint Workforce Management?** Omni channel information **What problems is Verint Workforce Management solving and how is that benefiting you?** I use Verint Workforce Management to manage our call center, providing schedule flexibility and employee autonomy. ### 38. Effortless Workforce Management for Large Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** I appreciate Verint Workforce Management for its ease of use. The personnel profiles are easy to view and assign tasks, which I find valuable in managing workflow across different departments within my large organization. **What do you dislike about Verint Workforce Management?** nothing **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management centralizes data across departments, making it easier to manage workflows. ### 39. 4.2 out of 5 Rating **Rating:** 4.5/5.0 stars **Reviewed by:** Jon D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Verint Workforce Management is a robust, enterprise-grade solution designed to optimize workforce planning, scheduling, and performance management. It’s widely used in contact centers, back-office operations, and branch environments. The platform offers advanced forecasting tools, AI-driven scheduling, and real-time adherence capabilities, making it a powerful asset for organizations aiming to enhance operational efficiency and employee engagement **What do you dislike about Verint Workforce Management?** While Verint Workforce Management offers robust features for scheduling and forecasting, many users find it difficult to use due to its steep learning curve and unintuitive interface. The system is often described as slow, with limited keyboard shortcuts and outdated reporting tools that can produce inconsistent data. Mobile functionality is lacking, and real-time adherence monitoring can be unreliable. Users also report issues with daylight saving time adjustments, limited customization at the interval level, and poor customer support—all of which can impact daily operations and overall efficiency. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Workforce Management helps solve key operational challenges in workforce planning, including accurate forecasting, efficient scheduling, and real-time adherence monitoring. By automating complex scheduling processes and aligning staffing levels with demand across multiple channels (voice, chat, email), it reduces manual effort and improves service level consistency. The system also enables better visibility into agent performance and workload distribution, which supports data-driven decisions. As a result, it helps optimize labor costs, enhance employee satisfaction through self-service scheduling, and ultimately improve customer experience. ### 40. Accurate Forecasting and Seamless Workforce Planning with Verint WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Aries B. | Technology Analyst | Verint SaaS - Digital Solutions, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Verint Workforce Management?** I like how Verint WFM helps me with forecasting, scheduling, and adherence tracking for my agents. I also like the real-time monitoring adherence view, and it helps to improve my workforce planning accuracy. **What do you dislike about Verint Workforce Management?** I experience that sometimes when generating reports, it takes time to reload the results. I am also having some confusion about customizing my dashboard. But once everything is configured properly, it performs well and smoothly. **What problems is Verint Workforce Management solving and how is that benefiting you?** Before, I was using Excel for tracking and scheduling our users/agents. But when I started using Verint, I could easily automate scheduling our agents and create accurate forecasts. It really helps reduce scheduling conflicts, and it improves my overall productivity. ### 41. Integration Is Great, but the Overall Experience Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Verint Workforce Management?** Integration with the ACD systems that we use. **What do you dislike about Verint Workforce Management?** Sometimes the support takes awhile and is hard to escalate. **What problems is Verint Workforce Management solving and how is that benefiting you?** Working on getting long term planning going that will help a ton. ### 42. Easy to Use and Versatile for Scheduling and Evaluations **Rating:** 4.5/5.0 stars **Reviewed by:** ahmed G. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Verint Workforce Management?** it is easy to use especially for beginners. We use it to track our schedules and it is very versatile as we used to use it for quality evaluations in my previous job. **What do you dislike about Verint Workforce Management?** logging in sometimes can be frustrating as it tends to log you out very often. **What problems is Verint Workforce Management solving and how is that benefiting you?** schedule tracking ### 43. Verint WFO Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Verint Workforce Management?** It works with other Verint applications, such as Performance Management. **What do you dislike about Verint Workforce Management?** No configuration for Performance Management- Coaching. **What problems is Verint Workforce Management solving and how is that benefiting you?** Helping with scheduling and shift events ### 44. Easy Configuration, but WFM Forecasting Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Syed T. | Sr Technology Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Verint Workforce Management?** Ease of configuration of activities, campaigns, and creating schedules **What do you dislike about Verint Workforce Management?** The forecasting of WFM should be more automated rather than a difficult task **What problems is Verint Workforce Management solving and how is that benefiting you?** The right number of resource planning and proper forecasting that can save money for the organization ### 45. Fails to meet expectations for long term forecasting **Rating:** 1.5/5.0 stars **Reviewed by:** Lorena G. | Senior Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** I like that schedules are able to be used **What do you dislike about Verint Workforce Management?** Nebulous forecasting methods - a lot of capacity planning is redundant with our current operations as opposed to helpful in terms of business change management and explainable operational and tactical staffing. **What problems is Verint Workforce Management solving and how is that benefiting you?** The My time tool is the most helpful - it helps us data scientists leverage some existing industry knowledge to gather tailored insights about the internal business units we service. ### 46. Great experience with app **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin D. | Software engineer and Realt Estate agente, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Verint Workforce Management?** This has been really helpful to me to be able to be ahead of mu schedule and also to not be calling anyone for my schedule changes. **What do you dislike about Verint Workforce Management?** I think it would be very helpful to have the app always log in. But I understand with security **What problems is Verint Workforce Management solving and how is that benefiting you?** I am able to see my schedule, update and login in an out very easily. ### 47. Verint provides a robust WFM experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Verint WFM provides a robust WFM experience that enables my team to fully support my organization's operational needs in a cost-effective manner. **What do you dislike about Verint Workforce Management?** Verint Reporting is not very intuitive, and extracting detailed information out of the canned reports is sometimes difficult or non-existent. While Verint allows custom reports to be created, it requires knowledge in SQL to build the report. Even with customer reporting, working with the data can be difficult compared to other competitors. **What problems is Verint Workforce Management solving and how is that benefiting you?** They are helping us solving for extracting data for our DPA collections, as well as AQM to improve our Quality program. ### 48. WFM helps achieve goals in scheduling, forecasting and overall contact center resource management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Verint Workforce Management?** It makes scheduling and staffing much easier. Automating time off and schedule changes has also allowed WFM time to focus on more meaningful tasks. It was easy to implement and the mobile application provides rep flexibility in requesting time off. Also the integration with Verint DPA makes it easy spot time out of adherence and what was happening during that time. **What do you dislike about Verint Workforce Management?** We struggle with daylight savings time changes as it falls in the middle of campaign periods. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint WFM is helping us staff to the forecasted needs. It's also automating mundane tasks such as approving PTO and Real Time Off. This allows our analysts more time to work on things with more strategic impacts. ### 49. off of spreadsheets **Rating:** 5.0/5.0 stars **Reviewed by:** abraham g. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** verint wfm has allowed us to move off of spreadsheets and introduce more accurate forecasting into our contact center **What do you dislike about Verint Workforce Management?** we are currently utilizing wfm pro which has some limitations but we are excited to be upgrading our platform soon to continue to expand wfm in our organization **What problems is Verint Workforce Management solving and how is that benefiting you?** verint is assisting us with determining proper headcount ### 50. Verint Review at Engage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** The software is very user friendly and very straightforward to use. Agent and Manger processes are easy to teach to and easy to understand. Request Management is the easiest to update VS our previous software. **What do you dislike about Verint Workforce Management?** I do wish we had more configuration updates that we could make. i.e. role updates to be more granular, more detailed request rules that will limit and approve based on a large number of factores. **What problems is Verint Workforce Management solving and how is that benefiting you?** They are currently working on more detailed Request Anything rules that will help our company solve for a few issues we have. ## Verint Workforce Management Discussions - [Any chance Verint can have this feature where it notifies you about your schedule and long calls?](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) - 1 comment, 1 upvote - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [View Verint Workforce Management pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+03%3A50%3A30+-0500&secure%5Bsession_id%5D=9c4d7a1d-8a40-4eeb-9d3d-15be2516770e&secure%5Btoken%5D=c4c5d7b96925a67cacbb149c725bf969c295dade1212746c5b695c5789696e82&format=llm_user) ## Verint Workforce Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) ## Verint Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling ## Top Verint Workforce Management Alternatives - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (303 reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - 4.3/5.0 (88 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews)