# ServiceNow DevOps Reviews **Vendor:** ServiceNow **Category:** [Value Stream Management Software](https://www.g2.com/categories/value-stream-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ServiceNow DevOps ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices. ## ServiceNow DevOps Pros & Cons **What users like:** - Users value the **fully automated processes** in ServiceNow DevOps, significantly minimizing manual reporting and management tasks. (5 reviews) - Users value the **user-friendly interface** of ServiceNow DevOps, enhancing productivity and simplifying management tasks. (5 reviews) - Users value the **easy integrations** of ServiceNow DevOps, facilitating seamless connections with various tools in the SDLC process. (5 reviews) - Users value the **seamless integrations** of ServiceNow DevOps, enhancing visibility and streamlining the SDLC process. (5 reviews) - Users appreciate the **fully automated processes** in ServiceNow DevOps, significantly reducing manual reporting and management tasks. (4 reviews) - Users value the **seamless integration capabilities** of ServiceNow DevOps, enhancing visibility and streamlining their SDLC process. (4 reviews) - Git Integration (3 reviews) - Time-saving (3 reviews) - Automated Testing (2 reviews) - Collaboration (2 reviews) **What users dislike:** - Users find the **complex setup** of ServiceNow DevOps daunting, especially for small teams and new users. (3 reviews) - Users find ServiceNow DevOps **expensive** , especially challenging for smaller organizations with limited budgets and resources. (3 reviews) - Users find the **complex configuration** challenging, especially for small groups during initial deployment and licensing processes. (2 reviews) - Users find the **complexity of deployment** challenging, particularly for small teams requiring additional licensing and customizations. (2 reviews) - Users find the **complex user interface** challenging, particularly for newcomers and small teams during initial deployment. (2 reviews) - Users find the **difficult learning** curve challenging, particularly for new users and small groups during initial deployment. (2 reviews) - Lack of Customization (2 reviews) - Pricing Issues (2 reviews) - Access Control (1 reviews) - Complex Features (1 reviews) ## ServiceNow DevOps Reviews ### 1. A reliable platform to facilitate IT operations and DevOps approached **Rating:** 4.0/5.0 stars **Reviewed by:** Siva Sankar C. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps can be implemented effects into contemporary CI/CD pipelines, making it easy to display changes and deployments. The time is stored through the alternate approvals which can be automated, and its dashboards supply you clean visibility into release compliance and development. Its also convenient that it helps integration with Jenkins and GitHub with out complex setups **What do you dislike about ServiceNow DevOps?** The initial deployment may be daunting, specially to small groups. Some of capabilities have additional licensing or customizations involved, including cost and deployment complexity. The interface despite the fact that useful, can be friendlier to new users, especially when applying superior capabilities like policy based control **What problems is ServiceNow DevOps solving and how is that benefiting you?** ServiceNow DevOps improves the change management process by streamlining the approval process and automating it in the context of CI/CD workflows. It reduces manual work, increases visibility of release status, and satisfies compliance needs while continuing to deliver quickly by connecting all of the tools in continuous development and delivery pipeline process, including Jenkins, GitHub, and ServiceNow Change Management. It connects all of the tools in single chain of truth for deployments, helps to minimize risk, and improves audit readiness and compliance ### 2. ServiceNow is a multi-dimensional tool to solve buisness problems. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ServiceNow DevOps?** increased productivity, scalable solutions, easy communication. **What do you dislike about ServiceNow DevOps?** Need to be more efficient and integrated. **What problems is ServiceNow DevOps solving and how is that benefiting you?** I was using it in my BAU activities to coordinate for solving issues raised by users (ticketing) and implementation. ### 3. One Tool For All Operations SNOW Devops **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj Kumar S. | IT Application Support Lead Senior, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ServiceNow DevOps?** I am one of the user of ServiceNow. Using it from last 8yrs. It has a numerous number of features that an organization require. One can use this tool with ease and everything is well documented with its automation process. We can integrate it with Incident and Problem managment systems within SNOW. It connects with wide range of devops tools like GitHub, Jenkins, AzureDevops, Bitbucket. **What do you dislike about ServiceNow DevOps?** Pricing is little higher which is a difficult for organizations with less than 100employees. Customization of few features is little diffcult, **What problems is ServiceNow DevOps solving and how is that benefiting you?** End user visibility is solved with SNOW Devops. Instead of having access to multiple Devops tools. Once all the tools are integrated to SNOW thus single access will resolve all the security issues. Centralized process and documentation, reduced the dependency on individual knowledge. ### 4. perfect ticket and incident management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Surbhi C. | Threat researcher , Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2025 **What do you like best about ServiceNow DevOps?** 1. A user-friendly and sorted interface to manage. 2. Fully automated, which reduces the manual work of reporting and managing to almost nil. 3. Managing and records of ticket metrics is on the most important feature for us. **What do you dislike about ServiceNow DevOps?** 1. Little laggy performance sometimes when the number of encountered incidents is more. 2. Slow service ticket response. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It helps us in automated incident management along with that it helps us to monitor and test the application in the initial phase only. ### 5. service now devops review **Rating:** 5.0/5.0 stars **Reviewed by:** Srivalli A. | Application Development Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about ServiceNow DevOps?** It is one of the best integrating environment which helps in SDLC process. It collects all the required data from software development life cycle to increase visibility to Devops teams for better streamlining of the process. We can also integrate this SN devops with jira tool, github and jenkins. **What do you dislike about ServiceNow DevOps?** As of now there are no limitations as of now. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Service now devops helps collect the data from sdlc activities and provides visibility to devops engineers. This will help in planning, coding and software quality analysis. It provides insights and analytics through which devops teams can understand high performance teams, low erformance teams and see breakdowns any in the software delivery. ### 6. Service now - Capability Review **Rating:** 4.0/5.0 stars **Reviewed by:** Syed A. | Data Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ServiceNow DevOps?** It keeps configuration data in one place to ensure consistency across different environments. Teams can monitor performance with metrics and insights, and collaboration is improved with value stream management. **What do you dislike about ServiceNow DevOps?** Dealing with operational challenges like managing deployments and rollbacks can be overwhelming, especially in complex environments. The expenses involved in setting up a DevOps infrastructure and the scarcity of skilled professionals can also pose significant barriers. Moreover, since it's an ITIL product, there's a risk of spreading focus too thin by trying to cover too many functions. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It simplifies and automates tasks, bridging the gap between development and operations teams to allow developers to work in their preferred tools while promoting teamwork. Through automated change creation and approvals, it ensures compliance and quality at a rapid pace, reducing risks. The framework also offers a transparent audit trail by automatically collecting data from DevOps toolchains for application and infrastructure modifications. ### 7. Integration Capabilities at its Bestt! **Rating:** 5.0/5.0 stars **Reviewed by:** Durga b. | Software Engineer , Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about ServiceNow DevOps?** 1. One of the standout features of ServiceNow DevOps is its integration capabilities. 2. It allows seamless integration with major CI/CD tools like Azure DevOps, GitLab, and Jenkins 3. It helps in automating and tracking every change made by development teams, significantly reducing manual work1. **What do you dislike about ServiceNow DevOps?** Cost and Complexity are the few things that are to be improved **What problems is ServiceNow DevOps solving and how is that benefiting you?** It works really great at Automation, Integration and Monitering purposes . These benefits help my organization streamline its DevOps processes, reduce errors, and accelerate time-to-market for new features and updates. ### 8. Helps perfectly in incident management **Rating:** 4.5/5.0 stars **Reviewed by:** AKSHAT K. | Consultant (on contract from Wiley), Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about ServiceNow DevOps?** - Automated and UI is completely user-friendly. - Reporting and managing , logging of incidents is fully automated. No need to review and manage. - Dashboard is actual a best part to navigate the whole product actual scenario. **What do you dislike about ServiceNow DevOps?** - Price is high. - Performance is little slow and setup of environment is difficult and time consuming. **What problems is ServiceNow DevOps solving and how is that benefiting you?** We are mainly using this in incident management and getting incident reported for the machines and generating reports time to time. ### 9. Perfect deployment scope **Rating:** 4.5/5.0 stars **Reviewed by:** Rishav C. | Cloud Engineer L2, Wipro FullStride Cloud, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about ServiceNow DevOps?** - Easily plan to deploy and operates the application in enviornment by going through safety checks i.e testing , developing , operating. - Effective monitoring of the development application in test phase to avoid later issues. - Can integerate and manage applications along this. **What do you dislike about ServiceNow DevOps?** - Performance and setup is slow as compare to other in market. **What problems is ServiceNow DevOps solving and how is that benefiting you?** To test and deploy new applications and patches directly to the safe environment and generate tickets if any issue encountered. ### 10. Development with ServiceNow DevOps **Rating:** 5.0/5.0 stars **Reviewed by:** Siva Ganesh V. | Associate Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps excels in integration and fosters cross-stage collaboration. Effective adaptation and continuous improvement are made possible by its analytics and scalability **What do you dislike about ServiceNow DevOps?** Like, ServiceNow DevOps has a lot to offer. However, I find that the extensive features and configurations make the learning curve steep. Additionally, implementation and upkeep can be costly for smaller businesses. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Well, ServiceNow DevOps streamlines development processes, encourages teamwork, and automates manual tasks. Through Infrastructure as Code, it ensures compliance and maximizes resource utilization, resulting in quicker releases and increased operational efficiency. ### 11. Use of serviceNow in our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Virat G. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about ServiceNow DevOps?** When we have pipelines running in place along with our cloud infrastructure integration of service now helps to ideally and systematically capture changes in code, user erronds, changes, deployments and tickets. **What do you dislike about ServiceNow DevOps?** Filtering of tickets is a bit difficult with provided and and or statements to filter it can be made simple if the servicenow team decides it to be. **What problems is ServiceNow DevOps solving and how is that benefiting you?** We have our services primarily on AWS and we use servicenow to maintain and deploy our pipelines as part of handling our enterprise data. our sector is based on food industry so tracking and monitoring becomes easy thanks to sevice now. ### 12. User and automation experience using service now **Rating:** 3.5/5.0 stars **Reviewed by:** Mahammad A. | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about ServiceNow DevOps?** Service now has more detailed set of transitions for a ticket id. Ease of integration for use with APIs. **What do you dislike about ServiceNow DevOps?** A lot fields to fill in order to approve the service now ticket. While we are doing a automation as part of our release process, we need only minimal values to change based on the deployment status on Target environments/servers. Hence, this was quite tedious as all fields needed to be filled in beforethe approval. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Our automation of release process is tracked via service now tickets. the approval in service now will execute deployments in target servers. ### 13. Helping automating the tasks, devops and agility at a higher pace **Rating:** 4.5/5.0 stars **Reviewed by:** Abhineet S. | DevSecOps Engineer II, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ServiceNow DevOps?** Automating the ticket approval in the pipeline and metric, streams just bunch of cool features **What do you dislike about ServiceNow DevOps?** Certain data managenment kind of not best according to the industry, they lag and they have little issues **What problems is ServiceNow DevOps solving and how is that benefiting you?** It is fast and it is scalable, no need to have a manual intervention everytime there is a production kick. ### 14. DevOps using ServiceNow **Rating:** 5.0/5.0 stars **Reviewed by:** Beji J. | Systems Engineer II – Cloud Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ServiceNow DevOps?** Easy to use, manage and maintain. Helpful when working with multiple teams. **What do you dislike about ServiceNow DevOps?** Creation of various workgroups takes time and later for its approval\management. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It helps in continuous development and improvement. ### 15. ServiceNow DevOps: Streamlining Software Delivery and Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Swaraj Kumar M. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ServiceNow DevOps?** It is in providing a comprehensive platform that integrates various tools and processes, enabling streamlined collaboration between development and operations teams. Its shared workspace enhances visibility and facilitates effective communication, while its centralized environment simplifies the management of the entire DevOps lifecycle. **What do you dislike about ServiceNow DevOps?** Sometimes I have concerns about the cost associated with ServiceNow DevOps, as it may be perceived as expensive compared to other DevOps solutions in the market. The pricing structure may not be suitable for all budgets, especially for smaller organizations or those with limited resources. Additionally, additional costs may arise if customization or integration requirements go beyond the standard offerings. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It solves the problem of fragmented and disconnected development and operations processes by providing a centralized platform. It streamlines software delivery, improves collaboration between teams, and automates workflows. These benefits result in faster and more efficient software development, reduced errors, improved visibility, and enhanced overall productivity for organizations implementing ServiceNow DevOps. ### 16. Review for Service Now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about ServiceNow DevOps?** ServiceNow tool has been designed in a very user friendly manner. The UI is very simple and very easy to use. It also has the option to attach any kind of files which is not availabe in its other competitiors. One can easily track the milestones achieved whenever we raise a ServiceNow ticket. **What do you dislike about ServiceNow DevOps?** One thing which I personally dislike about ServiceNow is that whenever we start typing the comments and press enter by mistake, the same gets posted in the comments section. There should be a submit button, on clicking this button it should allow to post the comments. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Our organisation is using ServiceNow as a ticketing tool. We raise tickets for our concerns and get the resolution of the same. It is also used as a knowledge management tool. We can take the dump of the data in a very easy manner and this helps us to analyse the concerned areas which needs to be looked into. ### 17. Great ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Security admin, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ServiceNow DevOps?** We can create tickets or requests on Service now, which will get routed directly to the special team to resolve the issue. Also, dashboards and reports are available on service now. Service now also provides the feature for the creation of customized depictions. It triggered a notification email if any ticket got assigned to us. We can track live SLA and ticket status. **What do you dislike about ServiceNow DevOps?** They need to improve their customer support service to resolve customer queries in minimal time so we can do our work on time. Also, their software is costly; hence many companies are not using it. **What problems is ServiceNow DevOps solving and how is that benefiting you?** We have connected this to powerBI and can see live data in powerBI. Servicenow Devopsenables IT team to automate change management tasks of development, testing. Its customizable report feature is very significant, and we can create any report and even automate those reports by using schedule option. ### 18. One of the best user friendly ticketing tools, I have used in last 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about ServiceNow DevOps?** Apart from the auto-populated ticket categorisation and sub-categorisation options, what I most like is its integration with mail server. This is so helpful. I have never seen any other tool which has the flexibility to update comments along with attachments via email. You simply write a comment or update via email. The ticketing tool accepts and updates it. I really like this feature. **What do you dislike about ServiceNow DevOps?** Sometimes I find difficulties to identify the correct ticket category. Some innovative feature can be implemented so that the system auto identifies the appropriate ticket category based on some key words typed in the ticket description. **What problems is ServiceNow DevOps solving and how is that benefiting you?** I use ServiceNow for ticketing purposes. It provides me a gateway to flexibly share my issues or concerns and get it resolved. It has a good ticket monitoring and SLA system. I am very satisfied with this tool. ### 19. A great platform for automating release managemenet change requests **Rating:** 5.0/5.0 stars **Reviewed by:** sairam v. | Digital Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ServiceNow DevOps?** I recently had the opportunity to explore Service Now for releasing our application. I must say it has significantly helped us in the way we manage our software development and operation processes. **What do you dislike about ServiceNow DevOps?** While ServiceNow offers several useful features, It can be quite complex to navigate, especially for new users. The initial learning curve for the platform can be steep. requies a quite time to get familiar. **What problems is ServiceNow DevOps solving and how is that benefiting you?** I used this platform for the release of a newer version of our application; it had a streamlined process and helped our release to get organized and efficiently manage our time. ### 20. wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about ServiceNow DevOps?** It is a great tool to track incidents and has n number of options **What do you dislike about ServiceNow DevOps?** I dont have any such issues or any discomfort **What problems is ServiceNow DevOps solving and how is that benefiting you?** It helps in managing our application ### 21. ServiceNow DevOps combines the power of ServiceNow's platform with DevOps practices. **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul C. | Associate Specilaist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps fosters a culture of collaboration between development and operations teams, breaking down traditional silos and promoting cross-functional communication. By using ServiceNow DevOps, teams can seamlessly work together, aligning their goals and activities for successful software development and delivery. **What do you dislike about ServiceNow DevOps?** Integration Challenges,Scalability challenges,ServiceNow is a proprietary platform, and relying heavily on ServiceNow DevOps may result in vendor lock-in **What problems is ServiceNow DevOps solving and how is that benefiting you?** ServiceNow DevOps automates manual and repetitive tasks involved in software development and delivery. By automating build, test, and deployment processes, organizations reduce the risk of human errors, accelerate software delivery, and ensure consistent and reliable results. ### 22. Helpful in executing our change requests **Rating:** 4.0/5.0 stars **Reviewed by:** Ardhiya C. | Technology Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2023 **What do you like best about ServiceNow DevOps?** I like that it is straightforward and creates our change requests very efficiently. The notifications are on time and helps us to be aware of the upcoming changes using the proposed time that we can set in the submissions. **What do you dislike about ServiceNow DevOps?** The team has to manually go in and cancel the change request after the given time. I think that if we can have it automatically cancel after the end time or even have a setting to cancel automatically, I think it would be efficient. **What problems is ServiceNow DevOps solving and how is that benefiting you?** We can implement our weekly changes more quickly and smoothly using ServiceNow. And also, we can clone the ticket values from the previous requests we have created, which saves us a lot of time while preparing for implementation. ### 23. service now can’t get no better!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany A. | Retail Sales Merchandiser, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about ServiceNow DevOps?** Servicenow is the absolute best at there customer service hands down if you call or chat in they will be on the problem you are having right away. There interface is very user friendly. **What do you dislike about ServiceNow DevOps?** I don't have anything bad to say about servicenow. **What problems is ServiceNow DevOps solving and how is that benefiting you?** There software solves the problem when it comes to dealing with the different systems and databases that are used. They put everything into one place where you don't have to search every where for the things you use everyday. ### 24. ServiceNow DevOps - Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mahib A. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ServiceNow DevOps?** It is very helpful considering it helps me connect to important deployment tools in relation to Software engineering cycle like planning , coding and orchestration. **What do you dislike about ServiceNow DevOps?** Sometimes working with the Now Platform is difficult owing to the complexity and huge data driven site **What problems is ServiceNow DevOps solving and how is that benefiting you?** It helps me solve my Business Problems because it provides a single source of information to give stakeholders visibility into each step of the development process ### 25. IT Automation's Future **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps automates manual and repetitive activities. It has capabilities like continuous integration, continuous delivery (CI/CD), and automated deployments that help to speed up procedures and cut down on errors **What do you dislike about ServiceNow DevOps?** For some orgnanization ServiceNow DevOps price is too high. **What problems is ServiceNow DevOps solving and how is that benefiting you?** We can track problems and stories based on sprints, and we can also create filters. ### 26. ServiceNow Serves You Well **Rating:** 3.5/5.0 stars **Reviewed by:** Joe B. | Clinical Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about ServiceNow DevOps?** What I like about ServiceNow is how easy it is to report an incident or ask for help. **What do you dislike about ServiceNow DevOps?** I find it frustrating sometimes how the communications back and forth go when you're talking about an issue. Wish it sometimes was a little more streamlined. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Helps us find the problems facing employees today and collaborate to solve them ASAP. ### 27. Review and explore Service now DevOps **Rating:** 5.0/5.0 stars **Reviewed by:** Shweta D. | Process Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about ServiceNow DevOps?** It's makes the easy the development process with the help of automation.it is user friendly. It's provide end to end process for the plan. **What do you dislike about ServiceNow DevOps?** As of now I am not seeing any dislike in it.one thing not many resources available on internet **What problems is ServiceNow DevOps solving and how is that benefiting you?** It's make integration easy with third party tool. ### 28. Review and explore of Service now DevOps **Rating:** 5.0/5.0 stars **Reviewed by:** Rajwant P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about ServiceNow DevOps?** It is very user friendly. It make easy the development process with the help of automated operations and flow also provide end to end process to plan and deploy **What do you dislike about ServiceNow DevOps?** Need more flexibility for custom things. Little bit difficult for learning purpose.onlie resource notuch available. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Devops Api made integration easy with other tools. ### 29. advantageous for real-time data analysis. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about ServiceNow DevOps?** Straightforward and easy-to-use Dashboard for data analysis and data monitoring. **What do you dislike about ServiceNow DevOps?** Fewer documents and free study resources. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Monitoring data is made easy by using this tool. ### 30. Details review **Rating:** 5.0/5.0 stars **Reviewed by:** Mayur J. | Senior Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about ServiceNow DevOps?** With service now tool we can manage all the bugs in more easier way,we can sort the bugs and user story based in developer name and can the status of them based on development. **What do you dislike about ServiceNow DevOps?** Sometimes when we add the comment on bugs or on the user stories it takes some time to reflect it.also we cannot edit the existing comment or cannot attach an documents to it **What problems is ServiceNow DevOps solving and how is that benefiting you?** With the help of this tools we are able do manage bugs and user stories in more efficient way.we can track bugs and stories on the basis of sprint and also can add filters to it ### 31. The experience with ServiceNow DevOps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about ServiceNow DevOps?** The dashboard interface. Its user friendly. I can connect to the tools much easily. **What do you dislike about ServiceNow DevOps?** Not many resources available online to learn more in detail. **What problems is ServiceNow DevOps solving and how is that benefiting you?** I can connect to my deployment environment easily. Less colggy. ### 32. Servicenow Devops review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about ServiceNow DevOps?** Servicenow DevOps provides an end-to-end process right from the plan, build, test, and deploy. Moreover, it provides overall visibility of the changes across the business and enterprise. **What do you dislike about ServiceNow DevOps?** It was not straightforward and easy to learn and use. It requires some extensive knowledge and understanding before doing any stages of the process. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It solved how we make changes and tracking of changes in two or more different platforms to a single way of tracking as well as deploying or committing the changes to system. ### 33. Customer Success manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about ServiceNow DevOps?** How easy is it to build a custom report and generate reports **What do you dislike about ServiceNow DevOps?** Need more flexibility to generate customized reports **What problems is ServiceNow DevOps solving and how is that benefiting you?** Helps the team track multiple stage project and supply management progress ### 34. Simply automated SNOW DEVOPS Tool **Rating:** 5.0/5.0 stars **Reviewed by:** vinoth E. | Technical Lead - IaaS Core / SA, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2022 **What do you like best about ServiceNow DevOps?** SNOW DEVOPS TOOL helps to simply automate the ticketing tool and also help in gathering the reporting and virtual dashboard **What do you dislike about ServiceNow DevOps?** Nothing need as of now the tool needs to user friendly still **Recommendations to others considering ServiceNow DevOps:** SNOW is simply a developed ticketing tool **What problems is ServiceNow DevOps solving and how is that benefiting you?** the simplicity of the tool ### 35. ServiceNow DevOps - Insightful Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps eases the deployment process with the help of automated operations and flows. The best part is it automates the change approval policies under specified circumstances. **What do you dislike about ServiceNow DevOps?** Nothing as of now. Since DevOps is a newly introduced module, it doesn't have well-versed thoughts from the Community as other modules have. **What problems is ServiceNow DevOps solving and how is that benefiting you?** DevOps API made integrations easier with external tools. ## ServiceNow DevOps Discussions - [What is ServiceNow DevOps used for?](https://www.g2.com/discussions/what-is-servicenow-devops-used-for) - [View ServiceNow DevOps pricing details and edition comparison](https://www.g2.com/products/servicenow-devops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+13%3A30%3A51+-0500&secure%5Bsession_id%5D=6da6e5c2-a4b6-431a-a156-17f84e8a1aba&secure%5Btoken%5D=8eddd222dcd87d15f94d7a23f7b06153aa537de29ad320ae2449a97f0445f000&format=llm_user) ## ServiceNow DevOps Features **Functionality** - Deployment-Ready Staging - Integration - Extensible **Functionality** - Repository Integration - Analytics and Trends - Productivity Updates **Management** - Configuration Management - Access Control - Orchestration **Functionality** - Integrations - Extensibility - Test Customization **Management** - Processes and Workflow - Reporting - Automation **Management** - Historical Data Consolidation - Data Context - Testing Integration **Value Analysis** - Metric Relevance - Insight - Impact Predictions - Report Generation **Functionality** - Automation - Integrations - Extensibility **Management** - Automation - Processes and Workflow - Reporting **Value Management** - Planning Tools - Communication Tools - Control **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Continuous Integration** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Continuous Delivery** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top ServiceNow DevOps Alternatives - [GitHub](https://www.g2.com/products/github/reviews) - 4.7/5.0 (2,298 reviews) - [Jellyfish](https://www.g2.com/products/jellyfish-2025-10-22/reviews) - 4.5/5.0 (428 reviews) - [CircleCI](https://www.g2.com/products/circleci/reviews) - 4.4/5.0 (499 reviews)