Microsoft Teams

By Microsoft

4.4/5(19,441)
4.4 out of 5 stars

How would you rate your experience with Microsoft Teams?

Microsoft Teams Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Microsoft Teams easy to use, with an intuitive interface that simplifies collaboration and communication. (969 mentions)
Users love the seamless collaboration in Microsoft Teams, finding it easy to chat, meet, and work together. (896 mentions)
Users find communication seamless in Microsoft Teams, enhancing collaboration and productivity through integrated messaging and applications. (677 mentions)
Users value the seamless file sharing capabilities of Microsoft Teams, enhancing collaboration and communication efficiency. (591 mentions)
Users find that Microsoft Teams offers easy communication through seamless chat and collaboration in one platform. (584 mentions)
Users experience slow loading issues with Teams, causing frustration during chats and meetings on slower machines. (418 mentions)
Users experience performance issues with Microsoft Teams, citing delays, lag, and a slow interface during calls and switches. (299 mentions)
Users find the new UI cluttered and confusing, complicating navigation and diminishing the overall user experience. (261 mentions)
Users face connectivity issues with Microsoft Teams, experiencing lag and performance slowdowns, especially on limited bandwidth. (224 mentions)
Users experience performance delays with Microsoft Teams, especially when multitasking or using lower-end devices, impacting efficiency. (181 mentions)

5 Pros or Advantages of Microsoft Teams

5 Cons or Disadvantages of Microsoft Teams

Microsoft Teams Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Microsoft Teams, and what problem is it built to solve?

Microsoft Teams is used as a shared workspace for workplace communication and collaboration, bringing team conversations, meetings, and files together. It helps colleagues coordinate work across locations without relying on separate tools for each activity.

What languages does Microsoft Teams support?

Microsoft Teams supports 75 languages, including English, Spanish, French, German, Chinese (Simplified), and others.

What company sizes and industries is Microsoft Teams the best fit for?

Microsoft Teams is used across small, mid-sized, and enterprise organizations, with positive reviewer representation clustering in these company sizes and industries:
  • Company size — Mid-market: 51–1,000 employees.
  • Company size — Enterprise: More than 1,000 employees.
  • Company size — Small business: 50 or fewer employees.
  • Industry — Technology: Information Technology and Services and Computer Software.
  • Industry — Finance: Financial Services and Accounting.
  • Industry — Healthcare: Hospital & Health Care.
  • Industry — Education: Higher Education and Education Management.

How long does it take to implement Microsoft Teams across a team?

Implementation timelines vary, but Microsoft Teams is most often reported as going live in under a day or within a month. Other reported rollouts take longer, including a few months.

What customer support options does Microsoft Teams provide, and how do users find the overall support experience?

Support is available through a knowledge base, email/help desk, and chat, with 24/7 live-rep support. The experience is mixed: users describe helpful assistance for setup and troubleshooting, while others have found it difficult to get timely help with technical problems.

What is the experience like for teams switching to Microsoft Teams from another tool?

Switching to Microsoft Teams has often meant bringing chat, meetings, and file collaboration into one workspace instead of maintaining separate tools. Users coming from Slack, Zoom, Google Workspace, Skype, and other meeting or messaging platforms cite Microsoft 365 integration, consolidating workflows, cost, and ease of use as reasons for moving. The transition can require some adjustment to Teams’ channels and interface, but the combined workspace makes it easier to connect conversations with meetings and shared documents.

What tools and platforms does Microsoft Teams integrate with, and how do these integrations help users get more value from the product?

Microsoft Teams offers 264 integrations. Users name tools across these categories:
  • Microsoft 365 and file collaboration: Outlook, Word, Excel, OneDrive, SharePoint, and Planner.
  • Project and developer tools: Jira, Trello, and GitHub.
  • Communication and productivity: Slack, Grammarly, and PagerDuty.
In daily use, these connections bring scheduling, document collaboration, project updates, and alerts closer to team conversations, reducing the need to switch between applications.

What features or capabilities could make Microsoft Teams even more useful?

The most useful improvements would make Microsoft Teams easier to manage and lighter to run, particularly for busy workspaces. Recurring requests include:
  • Improve performance and reduce memory use, especially during meetings and screen sharing.
  • Make search and retrieval of older chats, messages, and files more dependable.
  • Make notification controls simpler, with better ways to prioritize important updates.
  • Clarify how chats, channels, and files are organized, with more flexibility for arranging conversations.

Microsoft Teams Reviews (19,441)

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Microsoft Teams Reviews (19,441)

View 70 Video Reviews
4.4
19,441 reviews
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ANKITA P.
AP
ANKITA P.
data analyst
Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"Great for Meetings and Day-to-Day Collaboration"
4.5/5
What do you like best about Microsoft Teams?

I have been using Microsoft Teams for around 3-4 years for my day-to-day work, and it has become an important part of my routine. I like its simple interface, which makes it easy to access chats, meetings, and shared files without much effort. The integrations with Outlook, Google Drive, and Power BI are also useful, as they help me manage meetings, share files, and discuss reports with my colleagues. Teams generally works well for regular chats, meetings, and screen sharing, although it can sometimes take a little time to load.

I feel Microsoft Teams offers good value for the features it provides, especially for regular work communication and collaboration. Having chats, meetings, and file-sharing features in one platform helps reduce the need for multiple tools and makes the overall investment worthwhile. Getting started with the basic features was straightforward, and I did not find the learning process difficult. I also find AI meeting summaries useful when I need to catch up on discussions or revisit important points. Overall, Teams makes my daily communication more organized and helps me collaborate with my colleagues more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

One thing I dislike about Microsoft Teams is that it can sometimes feel slow, especially when switching between chats or joining meetings. The interface has quite a few features, and at times it feels a little cluttered, making it difficult to find things quickly. Notifications from multiple group chats can also become distracting during work. Sometimes, finding older messages or shared files takes more time than expected. I would like to see improvements in loading speed, notification management, and navigation to make the overall experience smoother. Review collected by and hosted on G2.com.

Sudeep B.
SB
Sudeep B.
Senior Accountant
Small-Business (50 or fewer emp.)
"Microsoft Teams Makes Communication and Collaboration Easy"
5/5
What do you like best about Microsoft Teams?

What I like best about Microsoft Teams is how easy it is to communicate and collaborate with others in one place. I can participate in video meetings, send messages, share files, and work together on documents without switching between multiple apps. The screen-sharing feature is especially useful, and the integration with other Microsoft 365 tools makes teamwork more organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

What I dislike about Microsoft Teams is that it can sometimes run slowly, especially when multiple applications are open. Notifications can also become overwhelming when I am part of several teams and group chats. Occasionally, audio or video issues occur during meetings, and finding older messages or shared files can take extra time. Overall, improving performance and simplifying navigation would make the experience better. Review collected by and hosted on G2.com.

Solomon A.
SA
Solomon A.
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"All-in-One Collaboration Hub: Chat, Meetings, Files, and Copilot Recaps"
4.5/5
What do you like best about Microsoft Teams?

I use Microsoft Teams at Yebehir Marketing for internal team communication, project channels, and client meetings, and have for over a year.

What I value most is having chat, meetings, and files in one place. Each client project has its own channel, so conversations, shared files, and updates stay organized instead of getting lost in email. I can move from a chat to a video call in one click, which makes quick team check-ins easy.

The interface is familiar and easy to navigate, and the mobile app lets me reply and join calls on the go. Performance has been solid. Calls stay stable on average internet connections, and background noise suppression keeps meetings clear.

Integrations are a big strength. Teams works smoothly with Outlook for scheduling, and OneDrive and SharePoint let us co-edit campaign documents directly inside channels without downloading files. Adding Planner to channels helps us track tasks for each client.

Onboarding was quick since it’s part of our Microsoft 365 setup, and Microsoft’s help resources answered our questions about channel permissions. Because it’s included in our subscription, the value is strong compared to paying for separate chat and meeting tools.

Copilot’s meeting recaps add real value. After client calls, I get a summary with key points and action items, so I don’t need to take detailed notes. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

The desktop app can feel heavy. It uses a lot of memory and battery, and on older laptops it sometimes slows down other apps during long meetings with screen sharing.

Notifications can be overwhelming. With multiple channels and chats active, important messages sometimes get buried, and fine-tuning notification settings for each channel takes time.

File organization can also be confusing. Files shared in chats are stored in OneDrive, while channel files go to SharePoint, so finding a specific document later isn't always straightforward. Search works, but it doesn't always surface the exact message or file I'm looking for.

External clients sometimes have trouble joining meetings or chats when they use different organization accounts, which occasionally delays calls.

Copilot recaps are useful, but they sometimes miss context or assign action items to the wrong person, so I review them before sharing. Access to Copilot also depends on the plan, which adds cost.

Overall, these are minor issues compared to how much Teams improves our collaboration. A lighter app and simpler file management would make the biggest difference. Review collected by and hosted on G2.com.

bhushan b.
BB
bhushan b.
HR
Small-Business (50 or fewer emp.)
"Great for Daily Internal Messaging and Direct Office File Sharing"
4.5/5
What do you like best about Microsoft Teams?

The tight connection with OneDrive and SharePoint is what works best for me. Instead of emailing attachments back and forth or switching between tabs, team members can open and edit Excel sheets and Word docs right inside the chat window. It keeps quick conversations, shared files, and meeting notes in the same thread, which cuts down on context switching during busy workdays. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

The desktop app can be noticeably heavy on system resources. When running alongside browser tabs and development or design tools, it tends to cause occasional lag, especially during screen-sharing sessions. A lighter, faster-loading client would improve day-to-day productivity. Review collected by and hosted on G2.com.

Cristian G.
CG
Cristian G.
Engineer ll
Construction
Mid-Market (51-1000 emp.)
Originally submitted 8/25/2026
"Microsoft Teams: A Centralized Collaboration Hub That Boosts Productivity"
5/5
What do you like best about Microsoft Teams?

Microsoft Teams stands out as a centralized collaboration platform. Its strongest features center around productivity, context retention, and system integration The value provided by Microsoft Teams aligns well with its pricing, provided an organization fully uses the broader Microsoft 365 ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Microsoft Teams struggles with high memory usage and sluggish performance, which slows down overall system speed. Its weak search functionality makes finding specific files or messages difficult, while switching between accounts from different organizations requires disruptive app reloads. Additionally, disorganized notifications and channel clutter make it easy to miss important updates. Review collected by and hosted on G2.com.

KN
Krishna N.
Senior Software Engineer
Enterprise (> 1000 emp.)
"Microsoft Teams Keeps Chat, Meetings, and File Collaboration Seamlessly in One Place"
5/5
What do you like best about Microsoft Teams?

What I like most about Microsoft Teams is how seamlessly it ties everything into one place. Having chat, meetings, and shared OneDrive or SharePoint files directly accessible without constantly switching between apps saves a ton of time during a busy workday. The screen sharing and meeting notes features work smoothly, and being able to collaborate on documents in real time right inside a channel makes group projects way less chaotic. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

What frustrates me most is how heavy and resource intensive it can be, it tends to lag, eat up system memory, and occasionally freeze during large meetings. The search functionality is also pretty clunky when you're trying to dig up a specific older message or file, and managing multiple organization accounts or guest tenants is still unnecessarily cumbersome. Review collected by and hosted on G2.com.

Aman S.
AS
Aman S.
General Secretary
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All-in-One Collaboration Hub with Smooth Screen Sharing and Outlook Integration"
4.5/5
What do you like best about Microsoft Teams?

The best thing about Microsoft Teams is that everything is in one place only. We can do normal chat, video calling and also share files easily during the meeting. Screen sharing feature is very smooth and helpful when we are discussing any project work. Also, it connects directly with Outlook calendar so we get reminder before any meeting starts. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Sometimes the software takes too much RAM in my laptop and hangs when many browsers are open. Also, for any new person joining the team, the onboarding and initial setup is little bit confusing because there are too many options inside channels. Another thing is that the pricing for extra features like AI copilot and advanced tools is quite expensive for small teams, and getting quick help from customer support takes lot of time. Review collected by and hosted on G2.com.

Jeremy N.
JN
Jeremy N.
President
Small-Business (50 or fewer emp.)
"Microsoft Teams bridges the gap in our business communication."
5/5
What do you like best about Microsoft Teams?

Teams allows for easy collaboration with chat, video conferencing, and file sharing all in one place. It integrates smoothly with other Microsoft 365 apps like Word, Excel, and SharePoint, enhancing productivity. You can create channels for different projects or teams, making it easy to organize and manage work. Microsoft Teams offers strong security features to protect your data and communications. It's accessible from various devices, ensuring you can stay connected whether you're in the office or on the go. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

New users often find the interface overwhelming, leading to a steep learning curve. Teams can be resource-intensive, consuming significant memory and CPU, which might slow down systems with limited resources. The default settings can result in frequent alerts, which can be distracting and reduce productivity. Integrating non-Microsoft tools can be problematic, causing workflow disruptions for businesses relying on diverse applications. Users sometimes encounter minor to significant glitches, affecting productivity and user experience. Teams' performance heavily depends on internet stability. Poor connectivity can lead to disrupted meetings and delayed messaging. Review collected by and hosted on G2.com.

Bilal Shami S.
BS
Bilal Shami S.
Software Engineer
Enterprise (> 1000 emp.)
"All-in-One Collaboration Hub with Seamless Microsoft 365 Integration"
4.5/5
What do you like best about Microsoft Teams?

What I like best about Microsoft Teams is its clean interface and how smoothly it handles file sharing and real time document collaboration. The deep integration with Microsoft 365 apps and reliable performance during heavy group calls have completely streamlined our workflow, saving us hours every week Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

The desktop app can sometimes feel a bit heavy on system memory, especially when running multiple channels and video calls at the same time. It occasionally takes a little longer to launch or switch between heavy workspaces than you'd like. Review collected by and hosted on G2.com.

Narender K.
NK
Narender K.
Finance Manager
Mid-Market (51-1000 emp.)
"All-in-One Collaboration Hub: Chat, Meetings, and File Co-Editing in Microsoft Teams"
5/5
What do you like best about Microsoft Teams?

What I like best about Microsoft Teams is that chat, video meetings, file sharing, and collaboration all live in one place. Channels keep conversations organized by project, and meetings run reliably with screen sharing, recording, and live captions. Files can be co-edited in real time through SharePoint and OneDrive, and the integration with Outlook, Planner, and other Microsoft 365 apps saves a lot of switching between tools. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Teams can feel cluttered, especially when you belong to many teams and channels. Notifications get overwhelming unless you tune them, and the way Teams and SharePoint handle files and permissions can be confusing. It can also use a lot of memory and run slowly on older devices. Search sometimes misses messages or files, and switching between multiple accounts or tenants is clumsy. Review collected by and hosted on G2.com.

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Microsoft Teams
4.4/5(19,441)