BeyondTrust Remote Support Reviews & Product Details

This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. Review collected by and hosted on G2.com.

Wish when creating a support ticket, they would respond a little faster.

Hopefully they can do PIV passthrough more seamless

Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. Review collected by and hosted on G2.com.

The product is feature rich and easy to use. The onboarding team was super helpful and support is great. Review collected by and hosted on G2.com.

There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious. Review collected by and hosted on G2.com.

I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others. Review collected by and hosted on G2.com.

I would change the implementation part, I would like to have direct support from the manufacturer itself. Review collected by and hosted on G2.com.

I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. Review collected by and hosted on G2.com.

I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. Review collected by and hosted on G2.com.

Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. Review collected by and hosted on G2.com.

This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. Review collected by and hosted on G2.com.

What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list.

I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.

Overall, it just makes remote support smoother and more efficient. Review collected by and hosted on G2.com.

One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable. Review collected by and hosted on G2.com.

Easy access to remote clients without needing their interaction Review collected by and hosted on G2.com.

loss of mouse and keyboard mistakes on Macs Review collected by and hosted on G2.com.

I have been using this tool since last 4 years and it has made my jobs super productive and easy. It offers great functionalities that other solutions don't. I have used some other licensed solutions like TeamViewer etc. however BeyondTrust Remote Support tool is excellent Review collected by and hosted on G2.com.

My opinion on this will be the same as before. I have seen many endpoints don't appear as Online and we need to fix it by either restarting it or by reinstalling the software. Something gets broke and this all happens on endpoints. Rest all is Great! Review collected by and hosted on G2.com.

Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable Review collected by and hosted on G2.com.

Very proprietary and can be difficult to get help with using this product because it's not universally supported Review collected by and hosted on G2.com.

BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc. Review collected by and hosted on G2.com.

There isn't documentation on what MacOS users see when they are prompted for different permissions, so you have to make your own. Review collected by and hosted on G2.com.