BeyondTrust Remote Support Reviews & Product Details

What I like the most about Bomgar is of course the ability for me to assist my client remotely. No hassle, they just need to enter the session key and voila! I can remote in and help them with their issue. I can navigate to their PC and fix whatever issue they are reporting with with their computer software. I can also transfer files from my local machine to the PC I am working with. Review collected by and hosted on G2.com.

Nothing to dislike. I can say that Bomgar works with it's purpose. Review collected by and hosted on G2.com.

Beyond Trust has an option to where we can remote to users machine. Admin functions works very well. We can monitor calls and tickets that was log on the ticket. We can set dates from and to. it can configure other option as well. Works like a charm. Review collected by and hosted on G2.com.

None so far. All options works as fine. no other issues. beyond trust delivers all functions when it comes to admin functions. I have not encountered any issue so far on this application even if we are using bomgar that time. way back from the time FIS acquired this application. sometimes there was an issue where in we can't connect but after rebooting it works.

The only issue that we encounter so far is if we reset the password for our organizational account the password does not sync with the application from the time that we are using the bomgar application. The resolution that we usually do is to reinstall the bomgar application and resintall it by getting the installer on the bomgar websie. but now beyond trust works well, even if we change password from our organizational account for mutiple times or we reset the account for how many time in a week or in a day we don't need to reinstall the application or what. we are able to login to the application right away. Review collected by and hosted on G2.com.

We have been using Bomgar as our Remote Assistance tool for a few years now. It can be customized to suit our requirements. A great feature is that it complies with HIPAA and GPX requirements and regulations. Review collected by and hosted on G2.com.

Nothing much to dislike, It is a great product and does what it has been designed for. Review collected by and hosted on G2.com.

The ability to help users anytime anywhere they have an internet connection is fantastic! Supporting from any computer through the web portal is great! It's a huge plus from having to have the host be on a desktop application. Review collected by and hosted on G2.com.

I haven't found anything to dislike about this application. So far it's taken everything I've thrown at it! Review collected by and hosted on G2.com.

One interface to connect to computers and groups. I like how there is unattended support so that I can just log into any computer whenever I want. I just found out about the buttons at the top, where you can click to open certain things in the Control Panel and the Run commands and not have to search through the actual remote computer. Review collected by and hosted on G2.com.

I don't like how it requires admin privileges to do something. It needs local user to enter credentials. In our work environment, our users don't know the admin password. I just found out there is an additional install where you can bypass this though. There's no way to create one install to use on multiple computers. Each install is unique, which makes it hard to deploy to the mass. Review collected by and hosted on G2.com.

Saved our agency thousands of dollars in mileage. I can provide support from anywhere very helpful when I can't be at work for the corona virus. For the computers in my agency I have the jump client so I can easily remote into a computer for support without the user needing to download or install software. Review collected by and hosted on G2.com.

Above I mentioned that with the jump client I can remote into a computer without end user interaction. The problem then becomes knowing who uses what computer. With a better naming convention than I have that could be avoided. Review collected by and hosted on G2.com.

this tool has everything you need to easier and quickly remotely manage a machine whether attended or unattended access. Tons of flexibility; hierarchy of representatives and their software is pretty intuitive and easy to use. Review collected by and hosted on G2.com.

sometimes hard to find the settings needed to adjust but their support is great so can always reach out to them. Review collected by and hosted on G2.com.

I like that you can install a bomgar link that will allow you to connect to a user's computer without the user being present. The computer just has to be powered on.

I also like that you can transfer/copy files in the background while the user is still working. Review collected by and hosted on G2.com.

The only thing that I dislike is that are the updates. Sometimes the updates will require a reboot or you have to log back in. And you are not prompted in a timely manner regarding the update. Review collected by and hosted on G2.com.

BeyondTrust Remote Support gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance. Review collected by and hosted on G2.com.

The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues. Review collected by and hosted on G2.com.

The ability to deploy links directly to end users and use them repeatedly. Review collected by and hosted on G2.com.

Sometimes there seems to be issues with shadowing and multiple monitors (specifically to Wise terminals) Review collected by and hosted on G2.com.

The ability see the status of and quickly remote all devices that have the jump client loaded. Also love the ability to have any web attached device to active a remote session via our support web site. Review collected by and hosted on G2.com.

There is not anything that I really dislike about the application. The application, support, sales, rewards program are all top notch. Review collected by and hosted on G2.com.

It is very user-friendly and provides a lot of information Review collected by and hosted on G2.com.

I cant think of many negative things to say about it. Id like to be able to prompt for elevated permissions after a host has been pinned. Review collected by and hosted on G2.com.

I like how it is integrated in the tools that we use. Review collected by and hosted on G2.com.

The lack of control for screen size and no support for multiple monitors Review collected by and hosted on G2.com.

Ease of use and high level of security for customers. Review collected by and hosted on G2.com.

Not the cheapest solution. Support is more difficult to access since company became Beyond Trust. Review collected by and hosted on G2.com.

Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance. Review collected by and hosted on G2.com.

There is nothing that we dislike about this product. Review collected by and hosted on G2.com.

I like that you can remote into a machine and interact with the user so that you can view what they are experiencing issues with. Review collected by and hosted on G2.com.

I find it difficult when you need to elevate due to permissions, sometimes the session will disconnect. Review collected by and hosted on G2.com.

Great remote tool to help users fix their issues on computers, you can send links via email, chat or provide a code over phone Review collected by and hosted on G2.com.

You cannot create links for easy access only emails Review collected by and hosted on G2.com.

I like the tools available when I’m remotely accessing a computer. For example, you’re a few clicks away from a file transfer or administrative command prompt. It takes a lot of clicks out of what you’re trying to do. Review collected by and hosted on G2.com.

There really aren’t any negatives that I’ve experienced. Review collected by and hosted on G2.com.

Through Beyond Trust we use the Remote Support feature. We enjoy the system but it is different than anything else we have used before. Review collected by and hosted on G2.com.

We sometimes to have issues elevating while using the remote support. It is taking some getting used to but we are getting there. It is different than any other program we have used that offers Remote Support. Review collected by and hosted on G2.com.

I had a remote computer added in Bomgar that I had forgot about and had been there for at least 5 years. I suddenly needed to access it and it just worked. Unbelievable! Review collected by and hosted on G2.com.

The settings screen is way too complicated with way too many options. This should be streamlined and narrowed-down. Review collected by and hosted on G2.com.

This product is excellent. It is very easy to use. The learning curve is not steep to get started, but you can get very in depth with your setup. With this product you are able to create commands that will automate a lot of the tasks that you would run on computers for remediation. Review collected by and hosted on G2.com.

The integration would be the only downside for your company. The canned support for integrating with our CRM software just is not there, at least yet. Review collected by and hosted on G2.com.

The best thing about Bomgar is to have the ability to share screens with the user while they are logged in. It creates a secure connection that allows you to chat with the user while troubleshooting issues. This makes things more efficient than having to go to the user's office for account/software related issues

Another great thing about this product is when you are troubleshooting software issues. There are many times when I needed to re-install or make changes to a configuration item in a packaged software that wasn't working correctly, and I had to have the user restart the device. Once the device restarts and the user logs back into their account, the session is restored. This is an absolutely amazing feature that makes it unique from other remoting clients. Review collected by and hosted on G2.com.

The process to have the user go to the Bomgar website to select the Tech can be a little lengthy and cumbersome at times if the user is not familiar. It will sometime take awhile to tell the user what URL to type in to even get to the support site and then select which support technician they are communicating with. Sometimes they will get confused when the session downloads if they have not done it before. Review collected by and hosted on G2.com.

I love pretty much everything about bomgar. It is super easy to use. It is intuitive. It is robust. It does all the things and more that you could about ever need from a remote support tool. I love being able to build scripts which then use software to run tools on the fly. Review collected by and hosted on G2.com.

The only thing we have had issues with is integration. There isnt much integration with Connectwise or any of its programs. If we had that this product would definitely be top notch for us. Review collected by and hosted on G2.com.

The software is very easy to use. It is an excellent tool for remote support, especially when attempting to support an application you are unfamiliar with as it allows you to interact with the user. We have used Bomgar for a year to replace teamviewer. Review collected by and hosted on G2.com.

The software still seems very resource heavy so it has caused some issues with older machines. Review collected by and hosted on G2.com.