# BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 386 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of BeyondTrust Remote Support, making remote sessions simple and efficient. (22 reviews) - Users enjoy the **ease of accessing remote desktops** , greatly enhancing collaboration and support efficiency across teams. (13 reviews) - Users commend the **ease of collaboration** with BeyondTrust Remote Support, enhancing productivity during remote assistance sessions. (13 reviews) - Users commend the **reliability** of BeyondTrust Remote Support, enjoying stable sessions with seamless connections for efficient collaboration. (10 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring encrypted sessions and extensive logging for compliance. (10 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (9 reviews) - Customer Support (7 reviews) - Tool Utility (7 reviews) - File Transfer (6 reviews) **What users dislike:** - Users find the **high pricing** of BeyondTrust Remote Support off-putting compared to other similar products on the market. (7 reviews) - Users find the **complexity** of BeyondTrust Remote Support frustrating, particularly for first-time users and during setup. (5 reviews) - Users experience **connectivity issues** with clients going offline, impacting their overall experience and usability. (5 reviews) - Users find the **learning curve challenging** , as BeyondTrust Remote Support can be confusing and time-consuming for new users. (5 reviews) - Users find the **high pricing** of BeyondTrust Remote Support to be a significant concern compared to simpler alternatives. (5 reviews) - Users experience **remote access issues** with BeyondTrust, finding connectivity and administration cumbersome at times. (4 reviews) - UX Improvement (4 reviews) - Feature Limitations (3 reviews) - Improvement Needed (3 reviews) - Interface Issues (3 reviews) ## BeyondTrust Remote Support Reviews ### 1. Ease of use and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy K. | ITS1, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about BeyondTrust Remote Support?** This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. **What do you dislike about BeyondTrust Remote Support?** Wish when creating a support ticket, they would respond a little faster. Hopefully they can do PIV passthrough more seamless Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well ### 2. Great Chat, Advanced Functionality and Auditable Remote Action Logs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BeyondTrust Remote Support?** The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. **What do you dislike about BeyondTrust Remote Support?** The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As an IT engineer is our go-to remote session tool to assist end users who face computer/software issues. We also use it to connect remotely to unattended physical devices used for monitoring, reporting etc. Honestly I even use it to manage computers next to me, from my main work computer. ### 3. Effortless Remote Support with Top-Notch Security **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Technology Support Technician, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about BeyondTrust Remote Support?** What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime. **What do you dislike about BeyondTrust Remote Support?** The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the problem of not being able to help someone in person when their computer is having issues. It benefits me by saving time, letting me fix problems faster, and helping people get back to work without long delays. ### 4. Feature-Rich, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about BeyondTrust Remote Support?** The product is feature rich and easy to use. The onboarding team was super helpful and support is great. **What do you dislike about BeyondTrust Remote Support?** There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** This product makes it very easy to remotely support end users on premise or working remotely. There is a web based console or a fat client console so using the product from my work computer or another machine I don't normally use while on call is very simple. There is also a mobile app for quick access in a pinch. I'm able to help end users whenever they need it wherever I am. ### 5. Secure and Versatile Remote Support, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Firdavs S. | Owner/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about BeyondTrust Remote Support?** I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to. **What do you dislike about BeyondTrust Remote Support?** I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to connect to devices in my IT team, control screens remotely, and eliminate the need for physical presence. ### 6. Efficient Remote Support with Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about BeyondTrust Remote Support?** I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. **What do you dislike about BeyondTrust Remote Support?** I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I find BeyondTrust Remote Support solves my technical issues swiftly, providing remote support without lag, reducing stress and length of sessions, and improving efficiency with straightforward setup by the desktop team. ### 7. Consistent, Polished, and Easy to Integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about BeyondTrust Remote Support?** It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer. **What do you dislike about BeyondTrust Remote Support?** From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote access for a highly mobile, nationwide user base. ### 8. Excellent Remote Access Features, But Concerns Over Lifetime License Value **Rating:** 4.0/5.0 stars **Reviewed by:** Charles P. | Solution Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about BeyondTrust Remote Support?** Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. **What do you dislike about BeyondTrust Remote Support?** This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It makes providing detailed support very easy. It also allows us to "train" users to solve the minor issues they could learn to deal with themselves. We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode. We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user. ### 9. Easy Team Collaboration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BeyondTrust Remote Support?** Easy to use and work together within the team **What do you dislike about BeyondTrust Remote Support?** At the moment, nothing. I have a good communication with them and the support is great **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Working for a Global company with more than 4k users around the world, it saves time for us to fix issues remotely ### 10. Effortless Remote Access for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan L. | LFC/AT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about BeyondTrust Remote Support?** Easy access to remote clients without needing their interaction **What do you dislike about BeyondTrust Remote Support?** loss of mouse and keyboard mistakes on Macs **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** People needing help with Zoom cannot use Zoom to fix Zoom!!! Also, we need to control remote computers with no one present. Thanks for asking! ### 11. Absolutely love Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Senior support, analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BeyondTrust Remote Support?** Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable **What do you dislike about BeyondTrust Remote Support?** Very proprietary and can be difficult to get help with using this product because it's not universally supported **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We have to support faculty staff, and students all around the world, and so having a unified tool that allows us to support our customers anywhere anytime is essential to our operations ### 12. My experience with the platform is Great. **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique B. | IT Support Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about BeyondTrust Remote Support?** The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly. **What do you dislike about BeyondTrust Remote Support?** The downside is that we have to always launch the representative console. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is solving quick and easy access to assist end users with their problems. ### 13. Honest opinion on Beyond trust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about BeyondTrust Remote Support?** What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues. **What do you dislike about BeyondTrust Remote Support?** What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the problem of physically needing to be at a user’s desk or relying on long calls to guide them. It lets me access their system directly, fix issues faster, and reduce downtime. This saves effort for both me and the user while improving overall productivity. ### 14. Amazing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Senior Storage Engineer (SME - Enterprise Storage), Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BeyondTrust Remote Support?** As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features. **What do you dislike about BeyondTrust Remote Support?** What is there to dislike, this is an amazing platform. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Allow for remote unattended and attend remote support with a secure platform. ### 15. Reliable and efficient remote support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about BeyondTrust Remote Support?** The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable. **What do you dislike about BeyondTrust Remote Support?** Currently no major issues were experienced. The GUI feels sometimes a bit outdated. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases. ### 16. Ease of use Great for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** joe f. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** very simple and easy to use, the customers love it, we are able to fix issues with little or no interatction from our customers. great product **What do you dislike about BeyondTrust Remote Support?** nothing at all, maybe price but that is about it **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** customer issues ### 17. BTRS **Rating:** 4.0/5.0 stars **Reviewed by:** Srinivasan G. | Network security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** Multiple technicians can join a session simultaneously, with clear role assignments and controls. **What do you dislike about BeyondTrust Remote Support?** While integrations exist (e.g., ServiceNow, Jira), deeper native integrations with SIEM and SOAR platforms could be improved for better incident response automation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Any thing related to access issue. They are proving remote support . It's really helping us to show the live TS ### 18. Review of BeyondTrust remote support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about BeyondTrust Remote Support?** I enjoyed how fast and easy it was to set up. Easily implemented and got to use right away. **What do you dislike about BeyondTrust Remote Support?** No dislikes. I will be using again in the near future. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solved the problem of having to find a software that covers both video and visual when doing an assessment. ### 19. BeyondTrust - The last remote support tool you will buy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about BeyondTrust Remote Support?** I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! **What do you dislike about BeyondTrust Remote Support?** There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain ### 20. Remote Support is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about BeyondTrust Remote Support?** The ease of use and deployment along with all the great features. **What do you dislike about BeyondTrust Remote Support?** We sometimes have issues with the clients going offline due to the service being stopped. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Connecting us to our end user machines and servers to give access for troubleshooting or completing tasks. ### 21. BeyondTrust best remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about BeyondTrust Remote Support?** One of the best remote support. Great user friendly and easy to use. Has some good features that allows one stop shop which is great. **What do you dislike about BeyondTrust Remote Support?** Price is little higher which is only one concern. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Some great features. Two factor authentication. Remote Desktop support is good. Flexible to use and maintain. ### 22. BeyondTrust - Great remote Support Tool! Plan your implementation fully. **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul R. | Team Leader Professional Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about BeyondTrust Remote Support?** one new thing I really like about BeyondTrust Remote Support is the click-to-chat widget integration in ServiceNow portals. It makes it super easy for users to request help without leaving the page, and agents can instantly escalate it into a full remote session. It feels seamless and modern. **What do you dislike about BeyondTrust Remote Support?** BeyondTrust Remote Support is rock-solid in terms of security and control, but the user experience—especially for first-time end users and admins setting up integrations—could be more polished, and a little AI-powered smartness wouldn't hurt either. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Improve customer relations/service Improve business process outcomes Improve compliance & risk management ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+03%3A36%3A41+-0500&secure%5Bsession_id%5D=6b23fc3b-4fe9-4696-b96c-a2410eb2988e&secure%5Btoken%5D=8d9d0e8c2b625d9c30e2cb5be7c02e15987addad8828b8a0736edcd17e26ae81&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,871 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,072 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (675 reviews)