RingCentral Events Reviews & Product Details

The ease of use of the features and setup, and having RingCentral University, which provides detailed steps to figuring out how to set up your event. It is easy to build the venue, the schedules and branding. I love that the event and registration pages can be personalized and have a professional look with ease and intuitive settings. I also had to reach out to customer support and they were speedy in answering and provided a series of solutions for my issue, going above and beyond. Review collected by and hosted on G2.com.

On the day of the event, RingCentral can pose certain challenges, especially if you are used to zoom. Speakers are often confused with the comments and not being able to see participants, event when addressing these during the test-run. However, with the new integrations in platform, I believe this has been resolved as you can switch to the new setup which is more similar to other platforms. Review collected by and hosted on G2.com.

I like using RingCentral as its very intuitive and user friendly, the features, functions and tabs explain themselves. This platform works for the scale of our events and is fit for purpose. We have been using this platform for over 3 years now and have been through a lot of updates to get where we are now. A real help through this has been from the customer support service who have provided solutions and explainations as to why things may have gone wrong or to develop our product. The ease of integrating other platforms we use during our events is very simple, for example Slido and Vimeo videos; it is built in very well and implementing this into the conferences we run is very easy. Review collected by and hosted on G2.com.

The one thing I dislike about RingCentral is the lack of knowledge on tech issues; for example why some speakers can't join on Microsoft Edge but some other can. I dedicated technician for your organisations account would make it more seamless and tech free. We would also use this platform more if this service was provided as it reaqssures us event organisers. Review collected by and hosted on G2.com.

Centralizing all our virtual and in-person events with RingCentral has made organizing and delivery high quality events simple and effective for our team and our attendees. Review collected by and hosted on G2.com.

While they continue to improve the analytics features native to the platform, much of the reporting and cross event analysis must be done by exporting the data and evaluating it with an external tool. Review collected by and hosted on G2.com.

Navigation is pretty self-explanatory. I do like the networking option, it adds to the fun of the event! It's also easy to duplicate events so you don't have to start from scratch everytime. Additionally, when reaching out to customer support, they're pretty quick to respond. Review collected by and hosted on G2.com.

I wish the app allowed for attendees to post (i.e like a post feed, and other attendees could comment on each other's posts). Also the registration can be kind of tricky at times. If you register multiple attendees at one time, the email questionnaire only goes to the person who registered all those attendees (not to each individual listed). Kind of messes up the questionnaire at that point. Review collected by and hosted on G2.com.

RingCentral Events has been an easy platofrm to use and is great when hosting information sessions for a large group of people. It has a lot of great features we have been able to use and has been easier to implement than meetings through Teams. Review collected by and hosted on G2.com.

I have not experienced issues to where I would need to contact customer support/customer service, therefore I am not sure how helpful and quick it would be to solve an issue when hosting a RingCentral Event. Review collected by and hosted on G2.com.

RingCentral Events is quick and easy to set up, especially with the wealth of help articles. Being able to customize pretty much every color scheme really allows you to build a well-branded event app and site. It has also been very reliable for our attendees. It's very simple to upload external attendee lists, change ticket types and permissions and send invitations to get them into their accounts quickly. We work with an international audience and many IT departments who have high security and have had no issues with attendees accessing the system or emails. Review collected by and hosted on G2.com.

RingCentral Events has a major gap in the lack of ability to bulk upload to all fields in multiple areas, particularly the Expo area. You can only bulk upload information for a few fields so if you have a lot of vendors or are utilizing that area for other purposes where you cannot give the vendor the ownership of uploading their own information, it is a considerable amount of manual copying and pasting to get all of the information into the system. This is the only major negative we've experienced and hope that as the system evolves, a better bulk upload option becomes available. Review collected by and hosted on G2.com.

I really appreciate the different "rooms" that are incorporated in the platform. It truly breaks down the in-person conference feel and puts it in a virtual space that is more accessible for people across the globe. I also very much appreciate the team, behind RingCentral... from the engineering team that quickly responds to outages, to the CSMs and the customer support channel that helps with one off questions AND the team that listens to our feedback and implements new features.

The platform is easy to integrate with other CRMs and seems to be fairly easy for the attendee to navigate - even those that aren't as tech savvy.

I use this platform frequently - almost a daily basis. So, to have something that is easy to implement and navigate as an admin or a user, is crucial! Review collected by and hosted on G2.com.

One challenge that is hard for me and other attendees is, it is so bandwidth heavy that attendees can have challenges joining sessions or networking that involve sharing their audio and video. There may not be much you can do about that, but it is often a challenge with some clients.

I wish more people (not admin) but on the events team had more flexiblity and visibility to some of the features. I.e. the Q&A, pinning certain chats, or sending broadcast announcements. It would be nice to have a "co-host" role or a lesser role than an admin that you can give on a case by case basis, so they can participate and control the environment a bit more. Review collected by and hosted on G2.com.

Events are easy to set up and manage offering users flexibility and efficiency in capturing and generating lead data. From an attendee perspective ringcentral is easy to use and very accessible. It offers interaction and reusability of event content. Review collected by and hosted on G2.com.

Webinar sessions would benefit from multiple views for speakers to allow them to also see the Q&A without having to switch screens though alternative modes are available. Review collected by and hosted on G2.com.

Emulation of the physical conference networking where I can see and approach other delegates as well as moving around the venue at will Review collected by and hosted on G2.com.

A few software bugs (iphone app and event duplication) are holding ring Central back

New delegates find it hard to understand the sign up process and do not enter their profiles/mugshots/headlines. What would help a lot would be if they were encouraged to enter their organisation name. Review collected by and hosted on G2.com.

Setting up a webinar and offering a professionell experience to the customer is a surprisingly complex challenge which needs (like most marketing tools) the combined expertise of field, performance and digital marketing specialists. Usually these don't speak the same "language" and are afraid to step out of their respective comfort zone.

The combination of former Hopin and the toolbox of Streamyard manages to combine all these needed skills in one easy to use and easy to understand package. The experience from "setting up the plattform" to "testing everything out" was for the most part smooth and the extremly efficient, available and knowledgable support staff made short work of any occuring question. I can't stress this enough how hard it is to find good support with tools and platforms like these.

RC offers an almost apple-like experience where i have just the right amount of customisation option that i feel in control but not too much that i could feel overwhelmed by choice at any given moment. Especially in working with a larger team of mostly non-digital marketing personal this effect was noticable more then once.

We did our resarch before deciding on RC and came to the conclusion that most providers are not trying hard enough to modernis their platforms and services. RC is ahead of the competition in that regard Review collected by and hosted on G2.com.

While the combination of RC and Streamyard offers a all-in-one solution for creating digital events there are some essentiall featues missing that would drasticly improve the workflow, user experience and collaboration especially in larger teams.

As an administrator no being able to define "permissions" more precisly and granuarly is a big letdown. While "admin" offers to much freedom especially to non-digital colleagues the simple "member" offers too little freedom with not being able to create own webinars. This leaves us with the situation where every department and every region has to be an "admin" and being able to see the events created by colleagues. This creates the risks of accidently changing something in an event that is not assigned to them. As an admin this makes me uneasy since there is no "change history" or other means of controlling here to follow up on what might went wrong.

We have a very strickt CD-Manual and it is of utmost importance to us that the teams keep in line with guidelines we provide. I am desperatly missing the option to create a template where i can set up a webinar or event in exactly the way corporate wants it to be so that colleagues can just copy it without having the fear of making a mistake. Duplicating an event is not a suitable alternative since most of the options revert back to a default value or state. Especially the brand template inside streamyard is not shared between webinars this results in every single colleague, team and region needing the access to all media that we want to use inside a webinar.

Implementing these featues would go a long way in improving the user experience. That RC fails to provide a feature roadmap for the coming months or providing transparency in their development cycle is disapointing. Review collected by and hosted on G2.com.