Desk365 Reviews & Product Details

I like that Desk365 works with Microsoft Teams and has an easy-to-use admin dashboard. We can manage and reply to support tickets directly in the Teams app without switching to the web dashboard, and we can access the dashboard from the Support bot chat. We get notifications by both email and Teams, which is valuable since we're usually active in Teams. Setup was simple: we just added the Support bot app to Teams and allowed request access from the admin side. Review collected by and hosted on G2.com.

I’d like to use the asset features to manage fixed assets for our devices, but they aren’t included in our plan. Other than that, everything is fine. Review collected by and hosted on G2.com.

We really enjoy using Desk365 because it is a very clean looking help desk solution and they are constantly updating it with new features! Review collected by and hosted on G2.com.

Sometimes the page doesn't reload when a ticket is assigned to an agent and it results in a double reply Review collected by and hosted on G2.com.

As a heavy user of Microsoft Teams, I find that the integration with the application is truly fantastic. Our users and agents can stay directly in Teams to submit and process tickets as they come in, without having to switch tools. Review collected by and hosted on G2.com.

I have nothing to reproach this system for. So far, every problem has been taken care of and resolved by support. Review collected by and hosted on G2.com.

It offers extensive customization, AI-generated KB articles, and a solid Teams integration. Pricing feels best-in-class, and onboarding was pretty easy compared to other solutions I’ve tried. The web UI is fine, and using Teams as the UI is great; I’d just like to see a Slack integration as well. Performance has never been an issue for me. Review collected by and hosted on G2.com.

reCAPTCHA: Please allow us to turn it off for tenants that use SSO for all contacts. Review collected by and hosted on G2.com.

I love the Microsoft Teams integration with Desk365; it's fantastic how our team can raise and respond to tickets directly from Teams without leaving their workflow. The automation rules are incredibly powerful and easy to set up, letting us auto-assign tickets based on keywords, department, and priority. The SLA management features keep us accountable by providing escalation alerts before breaches happen. The reporting and analytics dashboards provide real-time insights, helping us make smarter staffing and process decisions. The UI is clean and intuitive, which allowed our agents to start using it with minimal training. The setup was surprisingly easy, and the documentation was thorough, allowing us to be operational within a day. It integrates seamlessly with our Microsoft 365 and Active Directory environments, fitting perfectly into our existing ecosystem. The competitive pricing and excellent onboarding support made the whole transition smooth and made choosing Desk365 one of the best technology decisions for us at Mako Logics. Additionally, it has scaled with our growth effortlessly, handling our increasing ticket volumes without any performance issues. Review collected by and hosted on G2.com.

Honestly, it's hard to find major complaints. If I had to nitpick, the initial configuration of some advanced automation workflows has a bit of a learning curve, but the support team at Desk365 was incredibly helpful and walked us through it. The knowledge base section could have a few more customization options for the layout, but it's more of a wish list item than a real problem. The team at Desk365 is very responsive to feedback and they've already improved several features based on requests from users like us, which shows they truly care about their customers. Review collected by and hosted on G2.com.

It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide range of roles and knowledge levels. Review collected by and hosted on G2.com.

I can’t think of many downsides. For the few things we didn’t like, we reached out to their support team and either found workarounds or saw those items get implemented. Review collected by and hosted on G2.com.

I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice. Review collected by and hosted on G2.com.

Not a thing! Review collected by and hosted on G2.com.

The system is easy to setup and use. Has a lot of great features and works flawlessly for that price! Review collected by and hosted on G2.com.

I don't have any things that I wouldn't like about this system. All the issues gets fixed by the support. Review collected by and hosted on G2.com.

As a heavy Microsoft Teams shop the integration with the application is fantastic. Our users and agents can stay within teams to submit and address tickets as they come in. Review collected by and hosted on G2.com.

Not rally a complaint but very feature rich and a lot to review. Review collected by and hosted on G2.com.

For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field. Review collected by and hosted on G2.com.

I have very few complaints about Desk365. Whenever I encounter any issues or have a feature request, the team responds with professionalism and kindness. They show a clear understanding of the urgency of the request and carefully consider every suggestion and comment. Review collected by and hosted on G2.com.