--- title: Desk365 Reviews meta_title: 'Desk365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Desk365 works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 32 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk365 Reviews **Vendor:** Desk365 **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.9/5.0 **Total Reviews:** 32 ## About Desk365 Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers. ## Desk365 Pros & Cons **What users like:** - Users highlight the **seamless API integrations** of Desk365, making collaboration simple and enhancing overall workflow efficiency. (9 reviews) - Users praise the **responsive and effective customer support** of Desk365, quickly resolving issues and adding requested features. (6 reviews) - Users value the **high level of customization** in Desk365, enabling tailored solutions for their specific needs. (6 reviews) - Users love the **high level of customization** in Desk365, tailoring it to their unique workflows and needs. (6 reviews) - Users love the **ease of use** of Desk365, finding setup and customization straightforward for efficient ticket management. (6 reviews) - Features (6 reviews) - Easy Setup (5 reviews) - Flexibility (5 reviews) - Automation (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users find the **missing features** in Desk365 detrimental, particularly the lack of prepaid service card tracking. (2 reviews) - Users find the **poor navigation** of Desk365 challenging, making it difficult to locate responses and manage tasks efficiently. (2 reviews) - Users desire more **robust reporting** options in Desk365 for better visibility into ticket metrics and Knowledge Base views. (2 reviews) - Users express the need for improved **dashboard clarity** regarding color schemes, making it difficult to track responses effectively. (1 reviews) - Users feel Desk365 needs **more AI upgrades** to keep pace with evolving business needs and enhance functionality. (1 reviews) - Integration Issues (1 reviews) - Users find the **interface issues** of Desk365 hinder navigation and usability, suggesting it could be significantly improved. (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Ticketing Issues (1 reviews) ## Desk365 Reviews ### 1. Perfect tools for MSPs, easy to use and manage **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Administrateur système Windows, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Desk365?** As a heavy user of Microsoft Teams, I find that the integration with the application is truly fantastic. Our users and agents can stay directly in Teams to submit and process tickets as they come in, without having to switch tools. **What do you dislike about Desk365?** I have nothing to reproach this system for. So far, every problem has been taken care of and resolved by support. **What problems is Desk365 solving and how is that benefiting you?** I encountered some problems during the setup, but they were quickly resolved by support. ### 2. Best-in-Class Pricing, Easy Onboarding, and Great Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Lead IT architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Desk365?** It offers extensive customization, AI-generated KB articles, and a solid Teams integration. Pricing feels best-in-class, and onboarding was pretty easy compared to other solutions I’ve tried. The web UI is fine, and using Teams as the UI is great; I’d just like to see a Slack integration as well. Performance has never been an issue for me. **What do you dislike about Desk365?** reCAPTCHA: Please allow us to turn it off for tenants that use SSO for all contacts. **What problems is Desk365 solving and how is that benefiting you?** It’s a very solid ticketing system with great integrations and plenty of customization, while still being straightforward and easy to set up. It’s exactly what we needed. ### 3. Game-Changer for IT Support with Seamless Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Desk365?** I love the Microsoft Teams integration with Desk365; it's fantastic how our team can raise and respond to tickets directly from Teams without leaving their workflow. The automation rules are incredibly powerful and easy to set up, letting us auto-assign tickets based on keywords, department, and priority. The SLA management features keep us accountable by providing escalation alerts before breaches happen. The reporting and analytics dashboards provide real-time insights, helping us make smarter staffing and process decisions. The UI is clean and intuitive, which allowed our agents to start using it with minimal training. The setup was surprisingly easy, and the documentation was thorough, allowing us to be operational within a day. It integrates seamlessly with our Microsoft 365 and Active Directory environments, fitting perfectly into our existing ecosystem. The competitive pricing and excellent onboarding support made the whole transition smooth and made choosing Desk365 one of the best technology decisions for us at Mako Logics. Additionally, it has scaled with our growth effortlessly, handling our increasing ticket volumes without any performance issues. **What do you dislike about Desk365?** Honestly, it's hard to find major complaints. If I had to nitpick, the initial configuration of some advanced automation workflows has a bit of a learning curve, but the support team at Desk365 was incredibly helpful and walked us through it. The knowledge base section could have a few more customization options for the layout, but it's more of a wish list item than a real problem. The team at Desk365 is very responsive to feedback and they've already improved several features based on requests from users like us, which shows they truly care about their customers. **What problems is Desk365 solving and how is that benefiting you?** Desk365 solved our chaotic ticket management by centralizing requests, improving response times, and providing full visibility. Its automation saves hours weekly, and the Teams integration, auto-assign features, and SLA management have transformed our operations, reducing resolution time by over 40% and boosting customer satisfaction. ### 4. Smooth, Easy Setup Across Departments and Skill Levels **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce C. | IT Operations Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Desk365?** It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide range of roles and knowledge levels. **What do you dislike about Desk365?** I can’t think of many downsides. For the few things we didn’t like, we reached out to their support team and either found workarounds or saw those items get implemented. **What problems is Desk365 solving and how is that benefiting you?** It’s a straightforward ticket management system. We have ticket forms set up in Teams, via email, and on our SharePoint landing pages for multiple service teams, including IT, Facilities, HR, and Print. ### 5. Essential Tool for IT Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shari N. **Reviewed Date:** November 03, 2025 **What do you like best about Desk365?** I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice. **What do you dislike about Desk365?** Not a thing! **What problems is Desk365 solving and how is that benefiting you?** Desk365 provides clear insight into IT tickets and assigns them efficiently, increasing our departmental productivity and speeding up our workflow. ### 6. Easy Setup, Flawless Performance, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Desk365?** The system is easy to setup and use. Has a lot of great features and works flawlessly for that price! **What do you dislike about Desk365?** I don't have any things that I wouldn't like about this system. All the issues gets fixed by the support. **What problems is Desk365 solving and how is that benefiting you?** We are using Desk365 to manage our company inside and outside tickets. A lot of time, money and nerves is being already saved and we look a lot better compared to our competitors! ### 7. Fantastic Microsoft Teams Integration for Seamless Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Desk365?** As a heavy Microsoft Teams shop the integration with the application is fantastic. Our users and agents can stay within teams to submit and address tickets as they come in. **What do you dislike about Desk365?** Not rally a complaint but very feature rich and a lot to review. **What problems is Desk365 solving and how is that benefiting you?** Making it easy for our team to track work across an organization of 500 employees. Allows us to setup up ticket queues for our facilities dept. and marketing dept. ### 8. Enhancing transparency and reducing turnaround time. **Rating:** 5.0/5.0 stars **Reviewed by:** Pasquale M. | Sr Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Desk365?** For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field. **What do you dislike about Desk365?** I have very few complaints about Desk365. Whenever I encounter any issues or have a feature request, the team responds with professionalism and kindness. They show a clear understanding of the urgency of the request and carefully consider every suggestion and comment. **What problems is Desk365 solving and how is that benefiting you?** There are currently no problems, issues, or bugs in the queue. Everything is running smoothly. ### 9. Amazing and Simple to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Diana B. | Student Placement Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Desk365?** Desk365 is a fantastic emailing/ticketing system designed to make communicating with clients simple. You can add your own templates. Create multiple email addresses for different departments which makes is seamlessly easy to assign tickets to the right department. **What do you dislike about Desk365?** Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been responded to the only way to tell if there's a response is with a coloured gold star. If there is no response there is blank star. This creates a mess and makes it hard to tell who's response. I would get rid of the start and have a bolded text subject like stand out for any responses received. It would be also fantastic if responses were always generated to the top of the page instead having to filter through to locate response. **What problems is Desk365 solving and how is that benefiting you?** If there's an idea, they respond within 24-48 hours and they very prompt with solutions. ### 10. Great Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie C. | Application Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Desk365?** We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization—it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs. **What do you dislike about Desk365?** Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. Since we use Monday.com for project management, having a native integration would streamline our workflow even further. It’s a small drawback in an otherwise excellent platform, and we hope to see this integration added in the future. **What problems is Desk365 solving and how is that benefiting you?** Desk365 is helping us streamline and centralize our team and software support by providing a reliable, easy-to-use ticketing system. With Desk365, all support communications are consolidated in one place, which significantly improves our response times and accountability. The customization options allow us to tailor the system to our specific workflows, ensuring we deliver consistent and efficient support to our teams. ### 11. Stop Searching — This Is the One **Rating:** 5.0/5.0 stars **Reviewed by:** Michel K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Desk365?** What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. **What do you dislike about Desk365?** There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. **What problems is Desk365 solving and how is that benefiting you?** Desk365 helps me bring order to support requests that come in from all sorts of different channels. Instead of losing track or having to juggle multiple systems, everything now ends up in one organized place. It saves time, reduces stress, and makes it way easier to stay on top of customer communication. ### 12. Desk365 has become an integral part of our daily operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Desk365?** Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need. The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use. Overall, it’s made handling support much easier for us. **What do you dislike about Desk365?** We wanted to archive closed and resolved tickets faster then the standard 15 days but this wasn't an option available to us. **What problems is Desk365 solving and how is that benefiting you?** Prior to implementing Desk365, we did not have an in-house ticket/ITIM system in place. This meant we supported our user base via the following mediums: 1. In-Person, 2. Phone Support, 3. Email Support. Having on-boarded Desk365, we no longer support an independent mailbox and our phone and walk-in support has reduced as our user base prefers to log their support tickets directly. ### 13. An Excellent Solution for Support Desk System **Rating:** 4.5/5.0 stars **Reviewed by:** Marisa N. | Official Member, Multifamily Innovation® Council, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Desk365?** We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! **What do you dislike about Desk365?** I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. **What problems is Desk365 solving and how is that benefiting you?** Desk365 helps us keep track of support tickets that come in and our time to resolve the issues. It really helps to keep requests from getting lost in the cracks. Email is the hardest way to keep track of tickets and this does it so flawlessly. I especially love the way it keeps all conversations of the ticket in the same space and everyone can read it. ### 14. I wish I had found this sooner than I did!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Desk365?** Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. **What do you dislike about Desk365?** none. this software gets it. i am very impressed. **What problems is Desk365 solving and how is that benefiting you?** I used ConnectWise for over a decade. I tried ManageEngine, ZohoDesk and looked at Atlassian, Atera, HaloPSA, Hiver, and this software fits my budget and has robust features. ### 15. Desk365: Empowering Our Team to Deliver a Seamless Customer Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Toine L. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Desk365?** What I like best about Desk365 is the variety of available communication channels it supports, allowing us to interact with our customers through their preferred platforms. The user interface is intuitive, making it incredibly easy for our team to manage requests efficiently. This combination of flexibility and ease of use has significantly improved our customer support process. Also the fast releases of new features is amazing. **What do you dislike about Desk365?** What I dislike about Desk365 is the lack of a feature to track our prepaid service cards (or hour cards). It would be helpful to have a built-in tool for managing and monitoring the usage of these cards, allowing us to easily keep track of remaining credits or hours **What problems is Desk365 solving and how is that benefiting you?** Desk365 helps us streamline our customer support by centralizing all communication channels in one platform, making it easier to manage and respond to customer inquiries. This saves us time and ensures that no request slips through the cracks. The ease of use and automation features also help our team stay organized and efficient, ultimately improving our response times and customer satisfaction. ### 16. Desk365 is the perfect ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Desk365?** It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now). **What do you dislike about Desk365?** There is nothing I would change about this software. If there is anything I want added, I can ask the devs and they will either put it on the list of things to consider or tell me why it may now be implemented. I have nothing bad to say here. **What problems is Desk365 solving and how is that benefiting you?** We needed a convenient way for our end users to enter tickets. With Desk365 our users can enter a ticket by email, interact with the Teams Chat bot or use the ticketing URL interface. Our former ticketing system was horrible and there was only one way to enter a ticket. If an end user still reaches out to me on Teams, I can right-click the message and choose "open a ticket" which moves the Teams message directly into a new ticket, automating the task of creating a ticket. ### 17. Best ticketing system I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo Z. | IT&MIS Unit Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Desk365?** The software is intuitive, fully customizable, completely integrated with Microsoft365. Every couple of weeks there's one or more new features, the support team is amazing and very responsive. The pricing is good, we're a small team in a non-profit organization and budget is important. I really thing we can support better our colleagues thanks to Desk365. **What do you dislike about Desk365?** I'm not a fan of AI right now, I understand we'll have to start working with it sooner or later, but I can't see the added value yet. **What problems is Desk365 solving and how is that benefiting you?** Managing requests, following up with colleagues, reporting to management, you name it. ### 18. Efficient & Cost-Effective Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Desk365?** 1. Microsoft Teams Integration This was the biggest selling point for us. Desk365 plugs right into Teams, which we already use heavily. Being able to manage tickets, assign tasks, and respond to users without leaving Teams is a huge time-saver. It makes everything feel like a native extension of our workflow. 2. Clean Interface & Easy Onboarding Desk365 is lightweight and intuitive. I didn’t have to hold anyone’s hand to get started. Within a day or two, the team was up and running. It doesn’t come with the usual learning curve that some of the bigger helpdesk tools have. 3. Strong Automation for the Price We got access to automations and SLAs. That’s been super helpful for routing tickets and ensuring nothing slips through the cracks. For a small team, that kind of efficiency boost is a big deal. 4. Useful Reporting and Customization You can generate reports, track SLAs, and customize fields to fit your workflow without having to go through a ton of complicated steps. It’s straightforward, and for a small team like ours, it gives us just enough data without drowning us in analytics we won’t use. **What do you dislike about Desk365?** It’s not as feature-rich as something like Zendesk or Freshdesk, but that’s kind of the point. Desk365 keeps things lean which I appreciate. **What problems is Desk365 solving and how is that benefiting you?** It saves time, cuts down on context switching, and gives you enough tools to stay efficient without the complexity or cost of the big players. ### 19. Fast support, answers for everything, listens to their customers, implements awesome features. **Rating:** 5.0/5.0 stars **Reviewed by:** Mason H. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Desk365?** They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn't exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues. **What do you dislike about Desk365?** There is no direct RMM function, but this is actually a blessing. **What problems is Desk365 solving and how is that benefiting you?** They help me track computer issues throughout the company and ensure that I do not fall behind. ### 20. Outstanding Help Desk Product **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren A. | Manager, Information Technology at Tarrant To & Through Partnership, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Desk365?** We love the customization ability with Desk. It meets our needs as a small nonprofit and has a reasonably priced product. The integration with Teams has been a game changer for our organization. **What do you dislike about Desk365?** I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. **What problems is Desk365 solving and how is that benefiting you?** It is providing an easily accessible ticketing system integrated with Microsoft teams. It provides a streamlined process for our staff to get IT, Data, and Procurement support. ### 21. Great features, could use better interface **Rating:** 4.0/5.0 stars **Reviewed by:** saba b. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Desk365?** Desk365 has many features that is very useful, specially it's integration, automation, reporting tools and features . our team has integrated it with teams , so I can say that programs ability to connect with third-party applications is great. **What do you dislike about Desk365?** what I dislike about Desk365 is that for me it has slightly strange and not user-friendly interface. sometimes I find it hard to navigate trough program, but in my opinion it is not too bad, it's just could be better. **What problems is Desk365 solving and how is that benefiting you?** first, programs ability to integrate with other programs saves me a lot of time in my work, also I enjoy programs reporting features. for me it is valuable, because they are easy to read. ### 22. Ticketing System Success **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | VP, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Desk365?** It was extremely easy to customize and implement into our firm. Desk365, continues to make quarterly enhancements and are very responsive to our questions/issues if we have any. **What do you dislike about Desk365?** There are still features for enterprises that they are still working on developing. **What problems is Desk365 solving and how is that benefiting you?** Keeping us organized and allowing us to provide a timely and efficient level of customer service. ### 23. A lightweight help solution great for companies who use Microsoft products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Desk365?** Integrates extremely well with the Microsoft ecosystem (Teams, Power Automate) . It's very light weight and easy to setup. The API makes it easy to add custom actions. Their support team is fairly responsive and have added features to help us make better use of their software. Very reasonably priced **What do you dislike about Desk365?** There is some rigidity when it comes to ticket types (specifically closed state tickets). API rate limit is extremely low. **What problems is Desk365 solving and how is that benefiting you?** We were using it to solf IT and information security ticketing as well as general inbound email inquiries. ### 24. Great Support Desk software for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Marc W. | Snr IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Desk365?** Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending. It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets. I've used some of the bigger packages and prefer to use this. **What do you dislike about Desk365?** I can't really think of any to be honest. You can't change the colour theme. **What problems is Desk365 solving and how is that benefiting you?** All of our incidents and requests go through Desk365. All of our change requests also go through them. We automate a lot of routing and updatings using the automation rules. We keep customers updated with tickets using canned responses. We've also set up our knowledge base so people can self serve We also have our bot working in Teams so users can request help and updates there too. ### 25. Seemless Ticketing system for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Desk365?** It works great with O365 and MS Teams- pretty much seamless. **What do you dislike about Desk365?** Not much to dislike. Any requests we have made, the team has tried their best to accommodate. **What problems is Desk365 solving and how is that benefiting you?** Desk365 makes it clear to our organization how long tickets are open, we can be very specific about where they need to go, and who needs to answer them. ### 26. We LOVE Desk365! Former Zendesk Client **Rating:** 5.0/5.0 stars **Reviewed by:** Robin B. | Business Administration Management - Accounting, Information Technology & Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Desk365?** Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it's very user friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn't manage IT without it! I am also continuously impressed with their client dedication - if you suggest an improvement, they genuinely take it into consideration! They consistenltly roll out improvements. We are so grateful! **What do you dislike about Desk365?** We have no dislikes! If we could even choose something, it would be that we can't change the color of the admin portal. That is it! **What problems is Desk365 solving and how is that benefiting you?** We need to pull granular reporting for our compliance audits, URAC and SOC2 for example. Desk365 makes doing that a breeze! Also, since we have so many options for customizing our ticket types - we are able to easily track trends and find historical data. ### 27. Desk 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Desk365?** Desk365 is a fantastic tool that stands out for its ease of use and seamless implementation. The platform’s user-friendly interface makes it simple for teams to get up and running quickly, without the need for extensive training. One of its standout features is the ability to contact users directly from the ticketing system, streamlining communication and ensuring timely responses. Additionally, the AI-powered rewrite feature is a game-changer, allowing for efficient and accurate ticket updates. **What do you dislike about Desk365?** I have no downsides to mention when it comes to using Desk365 **What problems is Desk365 solving and how is that benefiting you?** Desk365 helps us solve problems by putting all the tickets into one place, allowing us to quickly delegate tasks and message users inside the application. This centralized system streamlines our workflow, making it easier to manage and resolve issues efficiently. The ability to communicate directly within the platform ensures that everyone stays on the same page, leading to faster resolutions and improved productivity. ### 28. An Excellent Ticketing Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Andy R. | Network & Communications Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Desk365?** It is so easy to use, we get timely support and it's being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We've seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents. **What do you dislike about Desk365?** Nothing that comes to mind. I would recoomend to all. **What problems is Desk365 solving and how is that benefiting you?** SImple and effective shared workload management allowing us to spend time helping end users and not administering the portal itself. ### 29. Very cool tool for ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Bernhard W. | IT project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Desk365?** In contrast to other ticket systems, Desk365 is ready for use very quickly and can be used productively. The support is very efficient and very, very fast. The price is very competitive compared to other solutions. **What do you dislike about Desk365?** There are always a few functions that you would like to have. **What problems is Desk365 solving and how is that benefiting you?** We can handle our entire customer service very efficiently with Desk365. ### 30. Review on Desk365 **Rating:** 4.5/5.0 stars **Reviewed by:** Joywin V. | Lead Generation Executive & Inside Sales Specialist., Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Desk365?** Provides smooth interface to enhance productivity **What do you dislike about Desk365?** Needs to get some more AI upgrades to cope up with the upgrading business module **What problems is Desk365 solving and how is that benefiting you?** Helps in reducing time through task management also helps in automation on repetitive tasks ### 31. Easy to handle, easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor G. | Analista de transporte, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Desk365?** Clean tool, easy to learn, automations works perfectly with a lot of variations. **What do you dislike about Desk365?** Not the best looking UI. The customer portal need to be revamped. **What problems is Desk365 solving and how is that benefiting you?** We solved a lot of inside problems of managing information and organizing processes. ### 32. Best in class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Desk365?** The integration with Teams is fantastic and the ease of use incredible. The support team is accurate and very fast. I couldn't recommend it more highly. **What do you dislike about Desk365?** Nothing!The product is excellent and in continuous development. **What problems is Desk365 solving and how is that benefiting you?** it helped us solve all the management problems of our IT helpdesk - [View Desk365 pricing details and edition comparison](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+12%3A04%3A13+-0500&secure%5Bsession_id%5D=f2b86df3-9805-41a8-92c0-81724a36e40a&secure%5Btoken%5D=b57784362a9cc3c1b4a173c57f43ec4d43b6b1fc5047e7884ebe547ee11e4bbf&format=llm_user) ## Desk365 Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Desk365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Desk365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)