Desk365 Reviews & Product Details

I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice. Review collected by and hosted on G2.com.

Not a thing! Review collected by and hosted on G2.com.

For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field. Review collected by and hosted on G2.com.

I have very few complaints about Desk365. Whenever I encounter any issues or have a feature request, the team responds with professionalism and kindness. They show a clear understanding of the urgency of the request and carefully consider every suggestion and comment. Review collected by and hosted on G2.com.

Desk365 is a fantastic emailing/ticketing system designed to make communicating with clients simple.

You can add your own templates.

Create multiple email addresses for different departments which makes is seamlessly easy to assign tickets to the right department. Review collected by and hosted on G2.com.

Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been responded to the only way to tell if there's a response is with a coloured gold star. If there is no response there is blank star. This creates a mess and makes it hard to tell who's response.

I would get rid of the start and have a bolded text subject like stand out for any responses received.

It would be also fantastic if responses were always generated to the top of the page instead having to filter through to locate response. Review collected by and hosted on G2.com.

We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization—it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs. Review collected by and hosted on G2.com.

Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. Since we use Monday.com for project management, having a native integration would streamline our workflow even further. It’s a small drawback in an otherwise excellent platform, and we hope to see this integration added in the future. Review collected by and hosted on G2.com.

What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com.

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com.

Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need.

The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use.

Overall, it’s made handling support much easier for us. Review collected by and hosted on G2.com.

We wanted to archive closed and resolved tickets faster then the standard 15 days but this wasn't an option available to us. Review collected by and hosted on G2.com.

We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! Review collected by and hosted on G2.com.

I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. Review collected by and hosted on G2.com.

Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. Review collected by and hosted on G2.com.

none. this software gets it. i am very impressed. Review collected by and hosted on G2.com.

What I like best about Desk365 is the variety of available communication channels it supports, allowing us to interact with our customers through their preferred platforms. The user interface is intuitive, making it incredibly easy for our team to manage requests efficiently. This combination of flexibility and ease of use has significantly improved our customer support process. Also the fast releases of new features is amazing. Review collected by and hosted on G2.com.

What I dislike about Desk365 is the lack of a feature to track our prepaid service cards (or hour cards). It would be helpful to have a built-in tool for managing and monitoring the usage of these cards, allowing us to easily keep track of remaining credits or hours Review collected by and hosted on G2.com.

It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now). Review collected by and hosted on G2.com.

There is nothing I would change about this software. If there is anything I want added, I can ask the devs and they will either put it on the list of things to consider or tell me why it may now be implemented. I have nothing bad to say here. Review collected by and hosted on G2.com.