Simplesat Reviews & Product Details

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty.

Product Website

Seller

Simplesat

Discussions

Simplesat Community

Languages Supported

Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)

Overview by

Cory Brown (Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction)

Pricing

Pricing provided by Simplesat.

Standard

$119.00

Per Month

View More Pricing Information

Simplesat Integrations

(7)

Verified by Simplesat

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup

Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.

Simplesat Demo - Powerful dashboards and analytics

Measure and improve your customer satisfaction

Instantly categorize feedback by topic and sentiment for smarter decision-making

Simplesat Demo - Instant feedback alerts

Stay connected with instant feedback alerts

Simplesat Demo - Free, easy testimonials!

Instantly publish positive client feedback as testimonials

Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.

Official Downloads

(1)

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Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

3/3/2026

"Clean, Easy-to-Use Surveys with Straightforward Onboarding and Helpdesk Integrations"

4.5/5

What do you like best about Simplesat?

Simplesat has a clean and quick yo comprehend interface, where admins and customers takes no time to learn on how to navigate the software

The process of deploying and onboarding Simplesat is straightforward and creating personalized surveys needs no technical help

The application works with major support and helpdesk systems, something that guides users on directly collecting insights from customers

The application works creates customized survey design and this helps in matching companies needs and style Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The dashboard os very basic and it lacks detailed analytical capabilities more so on matters segmentation

The integration with major platforms that supports data synchronization and updates os very quirk Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat is magnificent on supporting the process of collecting customer feedback, something that boosts the rates of customer engagement and happiness

The program has robust measures like NPS for measuring loyalty, CSAT for measuring customer satisfaction and all these tracks the customer experiences

The tool has effectively automated the survey distribution process, and this makes it speedy to collect insights from the right people

The insights or feedback collected from customers are actionable and this guides users in seeing the market trends and possible occurrences Review collected by and hosted on G2.com.

Mark S.

VP of Customer Success

Small-Business (50 or fewer emp.)

8/13/2025

"Simplesat support is exceptional"

5/5

What do you like best about Simplesat?

I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I don't have anything to add here....... Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Understand how our customers perceive the services we provide

Identify where we excel and where we need to improve

Provide opportunity for customers to provide useful feedback so they feel valued and heard

Proactively identify any issues that might prevent us from achieving our target NPS

Minimize churn risk due to something we're doing to cause customers to be dissatisfied with our company, people, or services. Review collected by and hosted on G2.com.

Sunil G.

Operations Manager

Mid-Market (51-1000 emp.)

2/6/2026

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

5/5

What do you like best about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort.

Support is top-notch, with quick resolutions and prompt modifications when needed.

Setting up alerts to various tools for a executive visibility Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

It solves my Survey purpose, nothing I can complain about Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Our Support portal does not provide easy modifications of survey which can help it make more interactive survey.

Simplesat provides interactive and visually attractive surveys whihc helps increase the CSAT Take rate. It has helped us improve CSAT take rate from 4% to 12% and gradually increasing month on month

OOTB Reporting is helpful to gain insights Review collected by and hosted on G2.com.

Franchesca G.

12/30/2025

"User-Friendly and Comprehensive Feedback Management"

4.5/5

What do you like best about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without getting lost or having to contact support. I appreciate how I can see how many stars the user left, who assisted the user, and whatever the user had to say. Also, each feedback can be integrated with the different platforms we use to assist and can direct me to it, which is very helpful. Setting it up was very easy, and having all the feedback data in the same place, well-organized, is a huge plus, as it lets me check any feedback a user left for me specifically and see how I can improve when assisting. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Actually yes! Having more forms of notifications for when I get a review/feedback. Review collected by and hosted on G2.com.

Mark H.

1/28/2026

"Seamless Platform, Responsive Support"

4.5/5

What do you like best about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a great help. The support team is highly receptive, very helpful, and responds quickly whenever I have questions or encounter problems. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to customize all aspects of the survey, like for example, allow me to change the opening question, allow me to add a photo background. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

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Thanks for your feedback! The custom survey background image feature is available, and I’ve sent you an email with details on how to set it up. We’re also working on adding form-type primary survey questions in the future—it’s on our product roadmap!🚀😉

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

11/28/2025

"Outstanding Support and Customizable Surveys Making Simplesat a great Choice!"

5/5

What do you like best about Simplesat?

Their customer support is truly outstanding. Every question is answered thoroughly and promptly, and their team is always ready to help without ever making us feel like our questions are insignificant. Beyond that, we love how customizable the surveys are and how intuitive the data collection process has been. Our dashboards and topics are set up exactly the way we need them, perfectly tailored to what works best for us as a company. Overall, Simplesat provides a supportive, knowledgeable, and genuinely friendly experience! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Our experience with Simplesat has been overwhelmingly positive, so there’s very little to dislike. There are a few features we would love to see in the future, such as comparison benchmarks against industry standards and integration with our reporting platform, Syncly. However, the Simplesat team is always incredibly receptive to feedback. Whenever something isn’t available yet, they’re quick to consider our requests and explore ways to bring new features to life. Their openness, collaboration, and commitment to improvement make the platform even stronger. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

There wasn’t a specific issue that led us to Simplesat. We simply wanted a deeper, more meaningful way to understand our data. Simplesat has been an incredible platform for achieving that. It allows us to gather insights through customized topics and clear, intuitive charts that benefit not only our team leaders and agents but also other departments. We’re excited to continue growing with Simplesat and look forward to how it will support us in the future. Review collected by and hosted on G2.com.

Rainel M.

Quality Specialist Lead

Mid-Market (51-1000 emp.)

10/2/2025

"Effortless Feedback Collection and Data Integration"

5/5

What do you like best about Simplesat?

I appreciate how straightforward and simple the integration process with Simplesat and other platforms like Zendesk was for my team. I find the data export incredibly useful for generating detailed reports, and the simplicity of the interface makes usage very rewarding. The ability to integrate with other market tools is a significant advantage for me. Overall, I rate it a ten and would definitely recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to log in again, which disrupts my workflow. Review collected by and hosted on G2.com.

Michael F.

IT Service Manager

Mid-Market (51-1000 emp.)

11/14/2025

"Customizable Surveys with Seamless Integration"

5/5

What do you like best about Simplesat?

I particularly appreciate the customizable interface of Simplesat, which allows me to tailor our surveys to our corporate identity. By being able to adjust CSS stylesheets, I can ensure that fonts, colors, and backgrounds are precisely aligned with our brand image, which is of great importance to us. Furthermore, the integration of Simplesat into our ticketing system Autotask PSA is an essential feature for us, ensuring a seamless flow of our work processes. I find the customer support from Simplesat to be reliable and helpful, which provides great assistance in case of problems or questions. I find the documentation excellent and the setup was relatively easy, making the onboarding to Simplesat straightforward. I also like the simple 14-day trial period without requiring credit card information, which gave us enough leeway to thoroughly test the features of Simplesat. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

For us, the logic for converting questions (conditional conditions) could be a bit more extensive. The tool does support German in surveys, but the translations are only moderately good. Additionally, the admin panel is only available in English. Review collected by and hosted on G2.com.

Jamie Y.

VP, Customer Service

Mid-Market (51-1000 emp.)

2/9/2026

"Simple, Intuitive, and Backed by Awesome Support"

5/5

What do you like best about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!) Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

No qualms... anything not built in has connectors to solve via an external app. Review collected by and hosted on G2.com.

Sourabh C.

Senior Software Developer

Small-Business (50 or fewer emp.)

10/18/2025

"Simplesat Review"

5/5

What do you like best about Simplesat?

I am using it for so long and it is providing the customer feedback and satisfaction survey tools. it will give you real time feeback collections and provide live performance dashboards and more options. it is very ease to implement and cutomisation is easy. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

It has a multi language support and team performance insights also has best customer support. Nothing to dislike about it. Review collected by and hosted on G2.com.