Simplesat Reviews & Product Details

The simplicity in setting up and deployment the solution was fantastic. It took little to no effort to get something usable and presentable created with the platform. The integration the platform has with our RMM platform Connectwise Manage is excellent and allows us to better use the data we are getting from Simplesat. The support team is extremely knowledgeable, helpful, and responsive, and they have built a very thorough Knowledge Base with heaps of information that's been able to answer pretty much every question I've had. Review collected by and hosted on G2.com.

Survey visual design customization is a bit limited but is being worked on. Review collected by and hosted on G2.com.

I can always chat or speak with someone at SimpleSat. They allow you to set up appointments for a zoom meeting. The product is truly customer-centric and easy to use. Integration with Zendesk is goo and allows you to use place holders to create filters. These place holders send data to simple sat and add a layer of data. Review collected by and hosted on G2.com.

I don't dislike the SimpleSat as you can tell from my previous comment. I would recommend being able to filter by the question where you can see NPS score by question. Review collected by and hosted on G2.com.

Setup was very easy to walk through and integrate with our CRM, we were up and running in just about an hour or so. Review collected by and hosted on G2.com.

So far everything is working as described. One thing I did not 'see' on the site before we signed up was the integration links for facebook/google etc. So we were super happy to see those were already there. Review collected by and hosted on G2.com.

The little emoji guys in the survey make me happy Review collected by and hosted on G2.com.

nothing...Except this survey, its demanding I write more letters when I have nothing to say, and come to think of it it was a real pain to login here and create an account just to leave feedback. And the verification email got stuck in spam.

Simplesat rocks, this G2 survey sucks. Kind of confused why you dont use your own survey system Review collected by and hosted on G2.com.

If you don’t have a source for client feedback you are missing a major tool in your business. Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. The interface is incredibly easy to understand and navigate. The dashboard is very informative. We have instant feedback on our clients. It is great to see the comments they have regarding our staff. Getting alerts on anything less than green is critical to any business. We get instant alerts which allow us to contact the client immediately and proactively. Quick response is the key to great client service business. Review collected by and hosted on G2.com.

Dashboard does not auto refresh when displayed on central screen. Review collected by and hosted on G2.com.

As a busy small business owner/lawyer with no web skills, having SimpleSat on my team helps me sleep at night. The Simple Sat team is extremely responsive, and has developed an elegant way to quickly and easily recieve and review customer feedback. I have recommended Simple Sat to a few of my lawyer friends and they are extremely happy with the service as well. I could not imagine using a different client feedback service. Review collected by and hosted on G2.com.

I've had a great experience thus far, can't think of any dislikes. Review collected by and hosted on G2.com.

It's simple for both our clients and us. Because of this, the clients are more likely to respond, and we can more easily use the feedback to improve our services. Review collected by and hosted on G2.com.

Nothing to dislike. It would be great if we could send quarterly surveys with a few more questions. Review collected by and hosted on G2.com.

Looks fantastic on the client side, and on the dashboards. So easy to use. It's a great value for the price, which made the decision easier to go with them. Support is responsive, and development is always working on improvements. Review collected by and hosted on G2.com.

PDF reporting would be nice for clients. However, they do sync everything with the PSA (Autotask in our case), so I have built reports in there which work great. Review collected by and hosted on G2.com.

We use Simplesat for customer satisfaction surveys. We love it. It's really easy to use, support is fantastic, and they listen to the desires of their clients. We asked for some customization to the tool to write back to Connectwise and they built it out pretty quickly. Made our reporting much easier. Support is extremely quick to respond via chat and always helpful. Review collected by and hosted on G2.com.

wish it had more granular administrative control Review collected by and hosted on G2.com.

Great staff and Great product/support!!! Review collected by and hosted on G2.com.

Nothing. Very good product, support very responsive Review collected by and hosted on G2.com.

The ease of use, the reporting on trends, and that we can add links to get reviews on social media as well Review collected by and hosted on G2.com.

No complaints, it's reasonably priced and their service is amazing Review collected by and hosted on G2.com.

Simple to setup, simple for customers to provide feedback, and the cost vs. functionality is fantastic. Review collected by and hosted on G2.com.

The only thing I can possibly think of would be the addition of the ability to edit surveys (when it's attributed to the wrong internal resource, or when the client says they clicked on the wrong response etc.) Review collected by and hosted on G2.com.

There is a lot to like about SimpleSat. Overall, I would say that the product hits EXACTLY the right features and needs of a service based business without getting bogged down in the technical. As a business owner, I want to be certain that we're consistently delivering a helpful, friendly and efficient user experience. SimpleSat, and its integration into our CRM, makes that possible.

Within an hour of running through the setup wizards, I had a contact synchronization set, tickets setup by owner, then by shared resource, then by most time, I was able to quickly and easily embed the surveys into our CSAT ticket process and I was able to export survey results to our BI dashboard system (brightgauge). The entire way through the process, I was able to work with the actual devs and senior engineers and the whole process was simple and straightforward.

We were able to fully utilize the other advanced features quickly as well. Documentation was solid and clear and any snafu we ran into we had answered within a few hours.

The reason we chose Simplesat was because it not only had the CSAT component, but the all important Net Promoter score as well. With the customer sync, we're also able to really see who is interacting with us and who we need to get feedback from. Review collected by and hosted on G2.com.

For the most part, while the feature set right now is slightly more limited than some other competitors, that may be a turn off for other MSP's or service orgs looking for a full solution. For us, however, the simplicity was the key selling point.

Some other users may not prefer to reach out via chat or ticketing and prefer a support call. But I'm not sure that's an option yet. For us, while important, it's not mission critiical Review collected by and hosted on G2.com.

I like that you can fashion your survey to fit your needs and then embed it in email and on web sites. Review collected by and hosted on G2.com.

Getting access to the responses to secondary questions is not as easy as I would like, but it works. Review collected by and hosted on G2.com.

By integrating into Autotask with clean, simple to click icons for satisfaction scores, SimpleSat lives up to its name. Compared with our previous feedback survey, SimpleSat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Review collected by and hosted on G2.com.

Nothing. It's been great, easy to implement and totally effective. Review collected by and hosted on G2.com.

Everything. Simplesat is very easy to integrate with Autotask and in our email signatures. We love how simple it is to use, quick for our clients, and the transparency of the dashboards. The staff are all amazing and FAST! Fun icons too! Review collected by and hosted on G2.com.

There is NOTHING we dislike. Beyond happy. Review collected by and hosted on G2.com.

Simple sat is a very nice platform to use and very easy to install. It is very good for assessing customers satisfaction.There is a wordpress feature on simple sat that allows us to post the customers feedback directly on our website and there inviting in more customers. Therefore in as much as it is helping us the customers satisfaction rate, it is also allowing us to use their feedback to attract customers. Review collected by and hosted on G2.com.

Simple sat has a scale that does not have enough scale ratings. I feel if the scale would include more ways to rate then it would be way better and effective. Otherwise no complaints. Review collected by and hosted on G2.com.

Customer Service experience and product itself. Anytime I contact them, they are always there to help and find solutions. Unlike other companies where they say they are unable to help. Product is great and very simple to use. Review collected by and hosted on G2.com.

Reporting tools could be a bit more simplified, but otherwise all is great! Review collected by and hosted on G2.com.

Simplesat has given our organization an effective and easy-to-use tool to get crucial feedback from our customers, partners and internal resources. Providing feedback is as easy as clicking a single icon in an email and we have continued to sustain a steady stream of responses since we implemented it earlier this year. A great product that I recommend to anyone looking for a customer survey tool. Review collected by and hosted on G2.com.

The product would be even more valuable to us if there were more free-form fields available for mapping from our source data fields. Review collected by and hosted on G2.com.

Clean interface. Fantastic support. All-inclusive pricing model. The platform works well and their new features make sense. Review collected by and hosted on G2.com.

There really aren't any downsides. I believe the crew at Simplesat did an excellent job at working out both the service model as well as the software itself. Review collected by and hosted on G2.com.

It's super simple and effective at getting feedback. Review collected by and hosted on G2.com.

Honestly, nothing that I can think of... Review collected by and hosted on G2.com.

Customer Service is excellent...and the icons are great too - such an easy way to collect feedback. We love it! Review collected by and hosted on G2.com.

Honestly, there is nothing we dislike... I do wish that we could integrate more fields with ClientSpace but it's not a huge deal breaker. Review collected by and hosted on G2.com.

Great team to work with - made everything easy, and helped us move over form our previous solution. SimpleSat just works, its simple and elegant and truly understands NPS. Review collected by and hosted on G2.com.

Nothing - its great. Good value, good solution. Review collected by and hosted on G2.com.

I knew our clients were happy with the service but this tools helps verify how satisfied our clients are. If we get a review other than excellent, it allows us to be proactive with the client to investigate. This is huge because clients know we are listening and greatly concerned about our service. Review collected by and hosted on G2.com.

There really is not much to dislike at all. Tool works as advertised with simple and quick implementation process. The only negative from my end is that we did not implement a solution like this sooner. Review collected by and hosted on G2.com.

Simplesat does everything we need and more. It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk. New features like the option to send out periodic Net Promoter Score surveys, as well as the option to prompt customers who give you positive feedback to leave your business reviews on Facebook and Google, completely fill a void we previously had. Support responses are always super quick and truly helpful. Review collected by and hosted on G2.com.

I haven't encountered any aspect of Simplesat that hasn't been a positive influence on how we collect customer feedback and use that feedback to treat each client with the best care possible. Review collected by and hosted on G2.com.