Simplesat Reviews

I knew our clients were happy with the service but this tools helps verify how satisfied our clients are. If we get a review other than excellent, it allows us to be proactive with the client to investigate. This is huge because clients know we are listening and greatly concerned about our service.

There really is not much to dislike at all. Tool works as advertised with simple and quick implementation process. The only negative from my end is that we did not implement a solution like this sooner.

I highly recommend this solution, not only does it help provide better service but it is a great tool for new prospects visiting your site with comments from your clients. I hope they keep adding more features such as integration with Google reviews. We absolutely love the product and support. Installation and setup was so painless with the support from the team.

Client Satisfaction and Lead Generation. Our goal was to use it as a marketing tool only for our website but it has significantly helped us improve and monitor our support services offered.

It gives you an in-depth insight into how your customers feel about. Very easy to deploy for building surveys. Integration to tools like Dropbox and Zapier is also very easy. That means feedback can get imported to Dropbox easily. Feedback are alwasy very clear for you so as for you to take proper reactions.I would also like to mention that Simples is not an expensive survey builder, really affordable indeed.

I would rather say it has numerous advantages. No basic disadvantage. Simplesat is likely perfect.

Simplesat will meet your company's requirement. So you should get it.

It's always good to know both how our customers feel we're currently doing, and at times, future insights of how they'll feel. We got great benefits from Simplesat.

This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that.

The new stuff they have coming out is epic. This is the next level total customer satisfaction app for MSPs.

Really nothing really. The app works great.

If you dont currently have an app for customer satisfaction, Simplesat is a no brainer.

If you are currently using something you really look at simplesat

Our team is dialed into customer satisfaction more than ever. Our customers have a direct voice to the leadership team.

We used to use the built in Autotask tool for surveys but returns were low. We’re seeing a much higher return with Simplesat. Really like the ability to publish comments from clients on our website keeping it fresh, genuine and informative for prospects.

Would be great to see more integration into Autotask not sure if this is possible with their API. For instance recording results against Contacts and Clients. Would be great to be able to send feedback to engineers directly for motivation etc. We do this manually at the moment.

Ensuring client satisfaction and early heads up of client issues.

Simplesat does everything we need and more. It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk. New features like the option to send out periodic Net Promoter Score surveys, as well as the option to prompt customers who give you positive feedback to leave your business reviews on Facebook and Google, completely fill a void we previously had. Support responses are always super quick and truly helpful.

I haven't encountered any aspect of Simplesat that hasn't been a positive influence on how we collect customer feedback and use that feedback to treat each client with the best care possible.

If you are looking for a good way to truly get a feel for your customers' perceptions of your relationship, Simplesat is a great tool for doing so. Additionally, if you're looking to boost Facebook and Google reviews, the built-in features allow for ease doing this. Many social reputation building platforms don't allow you to specifically prompt customers who have expressed positive feedback before prompting them to leave a review. Simplesat only prompts customers who have said their experience was good, creating a barrier to protect your reputation from clients who may not leave a positive review.

Simplesat allows us to get instant feedback from clients. This customer feedback allows us to further understand our standing with those clients at any given time. There are also new features which allow for NPS surveys to be sent, and which prompt customers who leave positive feedback to further review your business on Facebook and Google are amazing and exactly what we've been needing in a platform.

The simplicity. I've tried other solutions before and Simplesat is the easiest to use.

I wish they could provide more rating scale options. But other than that all good.

Just give it a try. It's easy to setup. You'll know if you like it or not in a week or so.

We used to be in the dark for what our customers felt through tickets in our service desk. Now we know.

I love that it is simple to use. It also has a friendly customer support system, whom are really quick to respond.

Its website is sometimes slow and has too many adverts.

I highly recommend using this software.

This software allows us to keep constant contact with our customers and get feedback from them.

SimpleSat makes it super easy to collect feedback from my customers and then publish it directly my website at the click of a button. It's a great way to show my website visitors the latest positive feedback I've received from my existing customers.

They're still developing their product so not every feature has been completed yet.

Collecting customer feedback and displaying testimonials on my website.

I provide IT Services, and I love the fact that it integrates with my PSA software Autotask. When the tickte is closed, the client get's an email stating that, and with the integration it will provide the survey (linking the ticket) and even better I can then post it on my website.

No dislikes at the moment, I am very satisfied with the product.

Use it

Autotask didnt have a great html survey feature. I used to use jot forms but that would not correlate with the tickets. Simplesat does that.

The tool is very easy to use and the support Cory and his colleagues provide is excellent. There is nothing they can't solve! They've translated the landing page for us to 5 different languages without any problem and super fast.

I can't say anything wrong about simplesat. They've helped us a lot during setup of the app.

go for it

We're collecting feedback on all our markets in this app

This is super easy to use and a great value

Getting reports out of the system to use elsewhere could be better.

We replaced a complicated and underused customer satisfaction survey tool with this product. We have achieved a 7% feedback participation on all service events, which we think is outstanding. The feedback is obviously very valuable to us. Prior to this we struggled with getting people to complete our surveys, and it was time consuming to administer it.

how easy it is to navigate the website! It makes it more intriguing! The layout of the website is awesome. Simple and effective CSAT surveys. Makes it really easy to stay on top of customer satisfaction.

there isn't anything that I dislike about this website! Everything is awesome. Keep up the good work!

in regards to pricing I believe that there should be a payment plan specifically for college students. However, the pricing is otherwise reasonable.

business problems that I am solving with simplesat is how to communicate with people in my business. We have been able to communicate better within our business as a whole.

the survey was very easy to setup and use - emails come directly back with feedback

we were told that the Zendesk integration would be easy but it never worked

CSAT scores are hard to organize - this was made easier with simplesat