TimeTrex is comprehensive and yet simple. The platform design indicates that the product leads spoke to people working in payroll and attendance and wrote it with informed concepts that are in line with the demands of that kind of work. I've worked on other platforms that clearly haven't been created with this as part of the foundation. TimeTrex, in short, is very intuitive to people in these fields. In my position I use it daily.
TimeTrex was in place when I came on board and so I do not have experience with the initial implementation. However, since I've been here, we went off of one management platform and directly onto TimeTrex, and this process was very smooth, almost unnoticeable.
The support provided is just as good if not even superior to the platform itself. I have experience with several support teams for different products, two of those being payroll, and honestly there is no comparison. The people at TimeTrex are the most understanding of various issues and, just as importantly, they can explain it with text-book clarity and do this with patience. The resolutions are very prompt. I am so impressed with their service and product that I wish I could bring them a little gift of appreciation. Anyone asking me for a recommendation would get the strongest for this one, and again, I am saying this having worked with others. Review collected by and hosted on G2.com.
I have no complaints. I only hope they never upgrade and lose the balance they have now. Review collected by and hosted on G2.com.
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