ADP Workforce Now Reviews & Product Details

I can easily check my pay statements from current or past pay periods. The UI is also easy to navigate. I’m able to review my benefits as well, along with other employee discounts. Review collected by and hosted on G2.com.

ADP Workforce Now reliably handles our core payroll, but the overall user experience has been frustrating. The interface feels dated and clunky, and basic navigation ends up being far more complicated than it needs to be. Our biggest challenge has been customer service: when we try to resolve a system issue, it often involves a long wait and getting transferred multiple times before we reach the right person. It ultimately gets the job done, but it lacks the modern, intuitive feel I’ve come to expect from newer HR platforms. Review collected by and hosted on G2.com.

What I like best about ADP Workforce Now is having payroll, HR, time tracking, and benefits in one system. Running payroll across multiple entities and states is straightforward, and the automatic tax filings and compliance updates save me a lot of time. The reporting tools make it easy to pull payroll registers, PTO balances, and audit reports. Employee self-service also cuts down on routine questions, since employees can see their pay stubs, W-2s, and time off on their own. Review collected by and hosted on G2.com.

What I dislike about ADP Workforce Now is that the interface can feel outdated and isn’t always intuitive. Some tasks take too many clicks, and finding certain settings or reports takes time until you learn where everything is. Custom reports have a learning curve. Customer support can also be slow, and you don’t always get the same representative, so you have to explain the issue again. Pricing isn’t very transparent, and add-on features can raise the cost. Review collected by and hosted on G2.com.

I like that I can customize reports and manage reporting data to provide information to senior leadership. The onboarding, recruiting, and benefit data management features work especially well. The ADP Workforce Now benefit with the NYAA tool helps employees by letting them ask personal questions and make the best benefit selection during open enrollment. I also found the implementation team very helpful and quick to resolve issues during the setup process. Review collected by and hosted on G2.com.

I would like to see more integration between comprehensive benefits and the payroll systems. Sometimes it feels like those two systems don't communicate well, and as someone who manages both, it's frustrating that the benefits system doesn't integrate smoothly with payroll. For example, I have a short-term disability plan that requires manual entry, and it doesn't transfer to the payroll system. Review collected by and hosted on G2.com.

ADP Workforce Now helps streamline payroll, HR, benefits, and workforce management within a single platform. The greatest benefits are reduced administrative burden, improved compliance, enhanced reporting capabilities, and a better employee self-service experience, allowing HR teams to focus more on strategic initiatives rather than transactional tasks Review collected by and hosted on G2.com.

The platform itself is strong and provides excellent payroll, HR, benefits, and workforce management functionality. However, increased transparency around support charges and including routine report assistance within the annual service agreement would improve the overall customer experience and help clients feel they are receiving greater value from the investment. Review collected by and hosted on G2.com.

Ecosystem and Third-Party Integrations: The ADP Marketplace provides a strong ecosystem of pre-built connectors and APIs for accounting packages (such as QuickBooks, Sage, and NetSuite), as well as specialized time clocks and ERP platforms, which helps reduce manual data entry. Review collected by and hosted on G2.com.

The main thing I disliked was that resolving complex payroll, tax, or technical issues often meant working through tier-one representatives who didn’t have deep system knowledge. That led to long ticket wait times and inquiries getting bounced around instead of being addressed directly. Review collected by and hosted on G2.com.

The most helpful aspect of ADP Workforce Now is that everything is centralized. We use Payroll, Benefit Time & Attendance, Talent - Performance Database, Compensation Database and Recruitment. The employee data flows together. I use the Reporting and Analytics tool the most. Review collected by and hosted on G2.com.

Areas such as Time Off and Talent, the tool doesn't let you customize like I want it to. For example, Time Off doesn't stop the employee from going over their accrued hours if they are in between service levels. It allows them to go up to the service level causing overages. The talent tool for performance review should be customizable to allow for another section of questions. Review collected by and hosted on G2.com.

What I like most about ADP is that it’s a platform where I can find all the tools needed for centralized personnel management and HR in one place, without relying on third-party tools, which makes it easier to integrate information. The day by day use is easy because you use the same user interface for different services in the same topic.

This helps reduce costs and creates a single point of support for both managers and employees, which in turn can improve the company’s overall performance. Review collected by and hosted on G2.com.

The worst aspect of ADP, in my experience, is its graphical interface. The UI feels old and dated, which is probably meant to preserve familiarity for long-time users. Still, it would be worth considering two options: one that keeps the classic design and another with a more modern look, so users can choose the version they prefer.

At the moment I wrote the review there was no AI support, maybe in the future it will be added Review collected by and hosted on G2.com.

I find ADP Workforce Now stable and easy to use for our users. I appreciate the customization options and flexibility it offers. The reporting and dashboards are excellent, providing clear insights. The time and attendance modules work well, making scheduling straightforward. I like the ADP mobile app, especially for approving vacation and time-off requests. The learning and development modules integrate easily with LMS software. The employment profile dashboard is simple and user-friendly. I enjoy the ability to customize different pay classes and setups in payroll, and I find the integration of the benefits module useful. Review collected by and hosted on G2.com.

I think the learning management system could be improved, and the recruitment module as well, along with utilization of AI. There are still a lot of manual processes involved in recruitment module which creates extra time and manual non-ADP adjustments. In terms of scheduling and sending out administration tasks, these could probably be easier to set up in the ADP system with improvements. The integration and use of AI in their reporting functions, dashboards, and analytics modules aren't as robust as they could be and the AI assessment tool for a candidate resume isn't something you can rely on for accurate screening. Having better flexibility in moving recruitment stages and making shared customization would be beneficial. Review collected by and hosted on G2.com.

I really like that I’m able to see everything I need for my 401K in one place. I can update my contribution easily whenever I need to, and I can also pull up my statements quickly to review anything I’m looking for. Overall, it’s a very intuitive system. I also appreciate that it shows my retirement projections and updates them regularly based on my contribution amounts. Review collected by and hosted on G2.com.

I am unsure that there is anything that I dislike. We are only using it for 401k/Retirement planning, so I haven't had much experience otherwise with what else may be available. Review collected by and hosted on G2.com.

What I love most about ADP Workforce Now is how dependable it is as our central hub. The interface is really intuitive—employees can handle their own time off requests, pay stubs, and personal info updates without constantly bugging HR. It runs fast, and it works seamlessly with our accounting and time-tracking tools. Right from the start, their onboarding and support teams have been super responsive. They made sure we got up to speed, and it's cut down our data entry errors way more than we expected. Review collected by and hosted on G2.com.

I haven't run into any real issues with ADP Workforce Now, mostly because we keep things pretty simple. The basics work fine—no bugs to complain about. If anything, it feels a bit over-built for what we actually need. There are tons of navigation menus buried deep that we'll never touch. But honestly, for payroll and HR, it does the job. No headaches. Review collected by and hosted on G2.com.