ADP Workforce Now Reviews & Product Details

I like the customer service ADP provides. They offer many learning modules for their system, and there is always a customer service agent available to help. The chat feature is great; you get to speak with a live agent (not AI) who can guide you through almost any process. I needed help setting up our benefits options, and the agent on the chat feature walked me through the entire set-up process and stayed on the chat until I had complete confidence to move forward. Although the initial setup of ADP Workforce Now was moderately easy, there were some bumps along the way, but the customer service to get it straightened out was top-notch. Review collected by and hosted on G2.com.

I think the recruitment page can be more user-friendly, it takes some time to learn how to navigate it. I was having trouble finding where to re-open a job post after I had closed it. Navigating to that was not very intuitive. Review collected by and hosted on G2.com.

All-in-One HR Platform – Payroll, benefits, HR, and time tracking are integrated in one system.

• Scalability – Works well for mid-sized businesses (50–1,000+ employees) and can grow with the company.

• Payroll Accuracy & Compliance – Automatic tax filing, updates for local/provincial/federal compliance, and strong error-reduction tools.

• Self-Service Portal – Employees can view pay stubs, update personal info, request time off, and access W-2/T4 slips directly.

• Mobile App – Makes it easy for both managers and employees to use features on the go.

• Customizable Reporting – Strong analytics and reporting for payroll, HR, and compliance tracking.

• Integrations – Works with benefits providers, retirement plans, recruiting systems, and other business software. Review collected by and hosted on G2.com.

• Learning Curve – The system can feel complicated, especially for new users or smaller companies without a dedicated HR/payroll team.

• Navigation & Interface – Some find the platform not very intuitive; menus can be confusing or require too many clicks.

• Customization Limits – Reporting and workflows are customizable, but sometimes not as flexible as businesses would like.

• Cost – It’s more expensive than some smaller payroll/HR platforms, which can be tough for startups or small businesses. Review collected by and hosted on G2.com.

The integration available with Marketplace make it easy to use along with Employee Navigator and PointsNorth. Their secure log in options make it impossible for someone to reset someone elses password without contacting our office. I love the ability to manage company News at the click of button from the main screen and it sends out a notification when we update the Mobile news for app users. Review collected by and hosted on G2.com.

The different pages and tabs for updating employee information. It would be nice if everything was available all on one tab or page. Also, it would be great if the employee's could onboard themselves and while this is a feature that is available we have not figured out how to make it work for our process of onboarding. Review collected by and hosted on G2.com.

I appreciate the ease of reporting with ADP Workforce Now, which is made effective by its field grabber capability, streamlining my ability to gather necessary data efficiently. I value the My Life Advisors feature, which our employees heavily utilize, as it provides substantial support and guidance. Additionally, the mobile app enhances my experience with ADP Workforce Now by offering convenience and accessibility, allowing for efficient management of tasks on the go. Review collected by and hosted on G2.com.

I find certain aspects of the payroll system clunky and manual, which can be cumbersome to deal with. Additionally, some basic functionalities in the benefits administration are either manual or not available, complicating the process further. There is also an issue with guidance when calling for service, as it can be inconsistent and sometimes even inaccurate. Moreover, the initial setup of ADP Workforce Now was not easy, which posed challenges and later caused issues. . Lastly, my likelihood to recommend ADP Workforce Now is moderate, as reflected by my 5 out of 10 rating. Review collected by and hosted on G2.com.

What I find most helpful about ADP WFN is how much it centralizes. I use it for everything from payroll and tax compliance to housing employee documents, acknowledgments, and even training. Having one system where I can run payroll, monitor compliance with California labor laws, assign learning modules, and capture policy acknowledgments saves me from bouncing between different platforms. It also gives me a reliable audit trail, which is huge for HR. Review collected by and hosted on G2.com.

What I find least helpful about ADP WFN is that some parts feel clunky or not very intuitive. For example, uploading documents or assigning training can take more steps than you’d expect, and it isn’t always clear where something should be stored (Company Policy vs. Document Cloud). Reporting is powerful, but it can be time-consuming to build exactly what you need, and small errors can throw things off. Review collected by and hosted on G2.com.

I appreciate how ADP Workforce Now seamlessly combines both payroll and scheduling needs into one system, which enhances efficiency by eliminating the need for separate applications. I love having the ability to manage payroll, staff schedules, and time cards all through ADP Workforce Now. This comprehensive system gives me better oversight and management capabilities of my business operations. The transition from using physical time cards and a fingerprint scanner to ADP Workforce Now’s integrated payroll system has been tremendously beneficial, making processes smoother and more efficient. The setup of ADP Workforce Now was remarkably smooth, making the transition to this new system less daunting. For payroll management specifically, I find ADP Workforce Now to be highly effective, offering a reliable solution that I rate a 9 out of 10 for its practicality and ease of use. Review collected by and hosted on G2.com.

I find the scheduling feature of ADP Workforce Now to be lacking. My staff are unable to see who they work with, which limits their coordination and planning. Additionally, the scheduling tool is not user-friendly and would greatly benefit from being more intuitive. I would appreciate the ability to color-code different areas of the schedule, as this would enhance clarity and ease of use for organizing shifts. These issues detract from the overall efficiency of using the software for staff scheduling. Review collected by and hosted on G2.com.

It is very user friendly and easy to use especially for employees. The system is very self-explanatory in where everything needed is found for administrators and employees which is helpful in saving time finding what is needed at any given moment. ADP representatives are also very quick and knowledgeable when we do need to tag them in for situations. Review collected by and hosted on G2.com.

The reporting is very basic for certain tracking and reviews that some companies need done so we're needing to find alternative ways to compile data needed. There are also certain limitations to processing tasks that can only be updated by the ADP team so having to call in and make arrangements sometimes isn't as efficient as other systems. Review collected by and hosted on G2.com.

I find ADP Workforce Now incredibly effective for my business. The ease of paying out employees and managing W2s is a standout feature, complemented by the exceptional tax assistance that addresses my biggest challenges. The ability to seamlessly track employee progress and workflow, thanks to the time-keeping feature, is invaluable. I appreciate the transition to paperless documentation, which streamlines operations significantly. Setting up ADP Workforce Now was a seamless process, largely due to the supportive and responsive team who were available every step of the way; speaking with a live representative was particularly helpful given my limited technical expertise. The opportunities for promotional deals that allow me to gain points and enjoy free ADP operations add excellent value. Moreover, the integration with time-keeping and IRA provides a seamless way to track employee workflow and progress, with the IRA acting as an additional cushion for benefits. These features make ADP Workforce Now my first choice, even after considering other vendors, and I would definitely purchase it again for these reasons. Review collected by and hosted on G2.com.

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I love how ADP Workforce Now simplifies payroll management, making it easy and efficient for me. The notifications feature is a significant advantage, as it keeps me informed about important payroll deadlines, holidays, and changes in laws and regulations that I might not be aware of otherwise. I find these notifications invaluable because they ensure compliance and prevent any oversights related to payroll management. Furthermore, the initial setup of ADP Workforce Now was very easy, which allowed me to integrate it into my workflow without any hassle. Overall, I am extremely satisfied with how ADP Workforce Now performs and have a high level of trust in this service. Review collected by and hosted on G2.com.

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I find ADP Workforce Now to be a friendly and business-oriented application that has successfully replaced our local HR system. The application provides comprehensive features for employee benefits, compensation, and ESS, which has made our employees very happy. Additionally, the basic features such as payroll processing are particularly useful, and since transitioning from a local vendor to ADP, both our HR core team and business team are very satisfied. The software has improved our workflow by reducing issues in payroll processing and reporting. I also appreciate ADP Workforce Now as a globally recognized brand with significant brand value, contributing to its recommendation. Review collected by and hosted on G2.com.

{"The cost of ADP Workforce Now seems high for markets like Pakistan, especially for support departments like HR that may not have a mid-range budget."} Review collected by and hosted on G2.com.