--- title: Nextiva Reviews meta\_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3619 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Nextiva but has limited features. Are you part of the Nextiva team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. * * * Seller [Nextiva](https://www.g2.com/sellers/nextiva) Discussions [Nextiva Community](https://www.g2.com/products/nextiva/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Yaniv Masjedi Show More ## Pricing Pricing provided by Nextiva. ### Core Starting at $15.00 1 User Per Month ### Engage Starting at $25.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nextiva/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,640) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/nextiva/competitors/alternatives) ## User Insights Average based on 3619 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Nextiva Integrations (13) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HighLevel ](https://www.g2.com/products/highlevel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Access ](https://www.g2.com/products/microsoft-access/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RIMS paging ](https://www.g2.com/products/rims-paging/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SharedContacts.com ](https://www.g2.com/products/sharedcontacts-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Calendar ](https://www.g2.com/products/zoho-calendar/reviews) Show More ![Pablo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo V.") PV Pablo V. IT Department Specialist Mid-Market (51-1000 emp.) 8/10/2026 "Simplifying Business Communication" 5/5 What do you like best about Nextiva? As an IT professional, what I like most about Nextiva is how easy it is to manage and maintain. The admin portal is straightforward, making it simple to add users, update settings, and troubleshoot issues. The call quality has been consistently reliable, and the platform offers the features our organization needs without being overly complicated. It has helped us improve communication while reducing the time spent on administration. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva solves the challenge of managing business communications across multiple tools by providing an all-in-one platform for voice and collaboration. This has made it easier for our IT team to administer phone services, support users, and maintain reliable communication throughout the organization. As a result, we've improved efficiency and reduced the time spent on day-to-day administration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Taryn N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taryn N.") TN Taryn N. Practice Manager Small-Business (50 or fewer emp.) 8/5/2026 "User-Friendly Phone System with Reliable Call Quality and Great Support" 4.5/5 What do you like best about Nextiva? What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. Review collected by and hosted on G2.com. What do you dislike about Nextiva? I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva has helped us streamline communication across our organization by bringing our phone system, messaging, and call management into one platform. With staff working across multiple clinic locations, it's made it much easier to route calls, stay connected, and ensure patients reach the right department quickly. The reliability of the system and the ability to manage calls from both desktop and mobile devices has improved efficiency, reduced missed calls, and ultimately enhanced the experience for both our staff and our patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anurag G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag G.") AG Anurag G. Strategy Consultant Small-Business (50 or fewer emp.) 7/29/2026 "Overpriced and useless features" 0/5 What do you like best about Nextiva? the app is decent and you get calls, voicemail Review collected by and hosted on G2.com. What do you dislike about Nextiva? Nextiva is a trap for small businesses. Don't make our mistake—we've been locked in for 2 years and it's been a nightmare. The pricing is ridiculous. We're paying $220/month for what amounts to basic VoIP and a phone tree. Meanwhile, there are AI-powered solutions out there now that actually book appointments, handle after-hours calls, and integrate with your POS for half the price. But guess what? We can't switch because their contract is insane. Their customer service is basically non-existent. You get shuffled between departments, no one owns your account, and they'll never proactively help you. We've had the same setup for 2 years with zero upgrades or optimization—they just bill you every month. And the features? Useless. Toll-free numbers that nobody uses, a "productivity plugin" that costs $45/month and does nothing, and DECT phones from 2015. It feels like they stopped innovating years ago and just rely on people being trapped in their contracts. My advice: If you're considering Nextiva, don't. Look at RingCentral, or better yet, look at vertical-specific AI solutions depending on your industry. We just found out there are AI answering services built specifically for service businesses (grooming, salons, etc.) that do 10x more than Nextiva for the same price. Should've researched this instead of renewing. The worst part? We can't even leave early without paying a massive penalty. That's how they operate. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? they are an overpriced VOIP and are basically replacing my phone line Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Practice Manager Small-Business (50 or fewer emp.) 2/21/2025 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" 5/5 What do you like best about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations. The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments. One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience. Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care. After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. Review collected by and hosted on G2.com. What do you dislike about Nextiva? During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Streamlined and improved efficiency within communication HUB which included our offshore team. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry S.") JS Jerry S. Sr. Systems Administrator Information Technology and Services Mid-Market (51-1000 emp.) 3/27/2026 "Easy-to-Manage Phone System with Outstanding Support" 5/5 What do you like best about Nextiva? Unified communications: Voice, video, messaging, and customer interactions are all managed in one place. Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees. Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication. Customer support: Strong customer service is frequently mentioned as a differentiator. Scalability: It can work for small businesses and grow with larger organizations. Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows. Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. Review collected by and hosted on G2.com. What do you dislike about Nextiva? There are no downsides at the moment. The system works perfect! Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Better customer support and system met all of our needs compared to the previous vendor. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerSource: Organic YM Yula M. Office Manager Small-Business (50 or fewer emp.) 7/16/2026 "Nextiva’s Anywhere Access Makes Taking Calls Easy" 5/5 What do you like best about Nextiva? The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva has helped resolve the clarity of calls as well as creating a simple call flow that helps all our needs. The ability to manage the account on your own has been great compared to other companies which require calling in or emailing support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Ashley W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley W.") AW Ashley W. Customer Care Manager Mid-Market (51-1000 emp.) 7/24/2026 "Nextiva Makes Calls and Texting Effortless, with Robust Reporting" 4.5/5 What do you like best about Nextiva? Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Biggest hiccup would just be that at times opening something like 'user' in another window doesn't always stay updated BUT that is not a deal breaker at all! Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? As a customer service driven company, having all customer communications in once place is key Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim S.") TS Tim S. Owner/Operator Small-Business (50 or fewer emp.) 8/6/2026 "Answer Calls Anywhere with Nextiva’s Desktop, Mobile, and App Flexibility" 4/5 What do you like best about Nextiva? We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. Review collected by and hosted on G2.com. What do you dislike about Nextiva? We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Since we are a family run small business, we aren't always in the office to answer the phone, so being able to access it on the App is very helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Connor J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor J.") CJ Connor J. IT Cooridnator Mid-Market (51-1000 emp.) 5/28/2026 "Reliable, Scalable Communications with Outstanding Support" 4.5/5 What do you like best about Nextiva? What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pol C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pol C.") PC Pol C. Team Coordinator Small-Business (50 or fewer emp.) 8/6/2026 "Unified Communication with Ease and Improved Performance" 5/5 What do you like best about Nextiva? I really like the ease of use of Nextiva, from its analytics tool to the call tool. I use Unity Supervisor and it helps me identify which KPIs to improve so that our service is better. Additionally, it solves a very important aspect by unifying the communication channel between our team in Argentina and the office in Miami, allowing us to manage and transfer calls as if we were in the same place. The creation of users is also very simple. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Without a doubt, there are some things in the call closures like it can lag a bit, but I estimate that it also depends on the PC. Perhaps if the program were even lighter, it would be better. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva unifies communication between our offices in Argentina and Miami, allowing us to transfer calls as if we were in the same place. Its ease of use, especially in its calling tool and Unity Supervisor, helps improve our customer service KPIs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Questions about Nextiva? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nextiva ](https://www.g2.com/products/nextiva/discussions/new) RW Rachel Wood • Last activity over 6 years ago How do I save cell phone numbers as users? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) JS Julianne Smith • Last activity over 4 years ago If we need more lines in the future as our business grows, do we have to purchase new phones as well? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) [ View all Discussions ](https://www.g2.com/products/nextiva/discuss) ## Pricing Options Pricing provided by Nextiva. ### Core Starting at $15.00 1 User Per Month ### Engage Starting at $25.00 1 Agent Per Month ### Power Suite CX Starting at $75.00 1 Agents Per Month [ View More Pricing Information ](https://www.g2.com/products/nextiva/pricing) Nextiva Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/nextiva-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-nextiva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5(4,201) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-nextiva) ##### ##### Nextiva Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Administrative Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nextiva/features) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Quote-to-Cash solutions do revenue operations and finance teams actually find reliable for processing high deal volumes without errors accumulating over time?](https://www.g2.com/discussions/which-quote-to-cash-solutions-do-revenue-operations-and-finance-teams-actually-find-reliable-for-processing-high-deal-volumes-without-errors-accumulating-over-time)[Which low-code platforms work well for non-technical teams that need to build internal tools without waiting on a development team?](https://www.g2.com/discussions/low-code-development-platforms-which-low-code-platforms-work-well-for-non-technical-teams-that-need-to-build-internal-tools-without)[Wiz vs Orca Security for a security team evaluating cloud workload protection that wants full coverage without deploying agents on every workload?](https://www.g2.com/discussions/wiz-vs-orca-security-for-a-security-team-evaluating-cloud-workload-protection-that-wants-full-coverage-without-deploying-agents-on-every-workload%20) [Which cloud workload protection platforms can detect and shut down attacks across cloud workloads in real time at enterprise scale without introducing latency?](https://www.g2.com/discussions/which-cloud-workload-protection-platforms-can-detect-and-shut-down-attacks-across-cloud-workloads-in-real-time-at-enterprise-scale-without-introducing-latency%20)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Pros and Cons Details](https://www.g2.com/products/nextiva/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)