Nextiva Reviews & Product Details

We have been very happy using Nextiva since 2016.

At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones.

System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours.

The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections.

Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal.

We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features.

Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need.

It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts.

Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. Review collected by and hosted on G2.com.

Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them.

At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. Review collected by and hosted on G2.com.

We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations.

The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments.

One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience.

Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care.

After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. Review collected by and hosted on G2.com.

During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com.

What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. Review collected by and hosted on G2.com.

While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. Review collected by and hosted on G2.com.

What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. Review collected by and hosted on G2.com.

Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. Review collected by and hosted on G2.com.

Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. Review collected by and hosted on G2.com.

There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. Review collected by and hosted on G2.com.

I use Nextiva as a comprehensive communication and customer engagement platform that brings together all essential business interactions into a single, streamlined ecosystem. In my day-to-day work, it primarily serves as a reliable solution for managing business calls through VoIP, enabling clear and consistent communication with clients, stakeholders, and internal teams without the limitations of traditional telephony systems. The platform’s intuitive interface allows me to handle high call volumes, access call logs, and manage voicemail efficiently, ensuring that no important conversation is missed or delayed.

Beyond calling, I leverage Nextiva for team collaboration through messaging and virtual meetings, which significantly reduces dependency on multiple disconnected tools. Having messaging, video conferencing, and calling integrated into one platform helps maintain continuity in communication, especially when coordinating with cross-functional teams or working on time-sensitive tasks. This unified approach not only saves time but also improves overall productivity by minimizing context switching and communication gaps.

Another key aspect of my usage is in managing customer interactions and enhancing the overall customer experience. Nextiva provides features such as intelligent call routing, voicemail transcription, and interaction tracking, which allow me to respond to queries more efficiently and maintain a professional, responsive communication flow. It also helps in organizing customer conversations across different channels, giving better visibility into customer needs and enabling more informed and timely decision-making. Review collected by and hosted on G2.com.

While Nextiva offers a robust and reliable communication platform, there are a few areas where I feel it could be improved to deliver an even better user experience. One of the main challenges I’ve encountered is the initial setup and configuration process, which can feel slightly complex, especially for first-time users or teams without dedicated IT support. Certain advanced features, like call flows and routing rules, require a bit of a learning curve before they can be fully utilized.

Another aspect is the user interface, which, although functional, can sometimes feel less modern and slightly cluttered compared to some newer communication platforms. Navigating between features like calling, messaging, and analytics is not always as intuitive as it could be, and it may take some time for users to become fully comfortable with the layout.

I have also noticed that occasional delays or minor glitches can occur, particularly in the desktop or mobile app during high usage periods. While these are not frequent enough to disrupt work significantly, they can impact the overall smoothness of the experience.

Additionally, the pricing structure and add-on costs can be a concern for growing teams. Some advanced features are only available in higher-tier plans, which may make it less flexible for smaller organizations trying to scale gradually. Review collected by and hosted on G2.com.

The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. Review collected by and hosted on G2.com.

There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc Review collected by and hosted on G2.com.

Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally. Review collected by and hosted on G2.com.

The desktop app will sometimes error when connecting, but it is usually fixed with restarting it. Review collected by and hosted on G2.com.

I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications. Review collected by and hosted on G2.com.

The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app. Review collected by and hosted on G2.com.

I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick. Review collected by and hosted on G2.com.

While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly. Review collected by and hosted on G2.com.