Nextiva Reviews & Product Details

What sets this platform apart isn't just the voice quality, but they way it acts as a central nervous system for every customer touch point. I oove that I no longer have to bounce between five different browsers tabs, having calls, SMS, and even yelp or Google review monitoring living in one unified inbox is a game changer. The AI voicemail transcription is another standout, being able to scan a text transcript of a message while in a meeting, rather than dialing in to listen, has significantly improved my responsiveness. Review collected by and hosted on G2.com.

While the feature set is massive, the initial learning curve for setting up complex IVR routing and automated attendants cab be a bit steep if you aren't tech-savvy. I've noticed occasionally glitches in the mobile app after major updates, which can be frustrating when you are relying on it for remote work. Additionally, while the support team is generally helpful, troubleshooting more technical network issues, like adjusting QoS settings for better call clarity, can sometimes take a few back and frith sessions to fully resolve. Review collected by and hosted on G2.com.

We use it for calls, voicemail internal messaging and customer conversations, and it actually feels cohesive instead of stitched together. Call quality has been consistently reliable, even for remote team members, and features like call routing and voicemail to email same time every single day. Once it's setup it just works in the background without needing constant attention. Review collected by and hosted on G2.com.

The desktop app could also feel a bit heavy at time compared to lighter communication tools especially on older machines. And sometimes some advance to settings aren't very intuitive and require either documentation or support help. So I guess it could be more easy. Review collected by and hosted on G2.com.

When we moved to Nextiva in 2018 both the support and tools were really good. With Nextiva we were able to take our entire company virtual in 2020 and while we had to add some workarounds for some features such as callboard. Wallboard was designed to run on a monitor in an office and we had to get really creative to find a solution that worked first for distributed offices and then later for a fully remote workforce. Review collected by and hosted on G2.com.

We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown.

Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other.

The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it.

When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround.

We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully. They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools. Use caution when contracting with them and make sure you understand what you're signing up for. Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us. Review collected by and hosted on G2.com.

I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taking everything on my personal number. Most calls were about appointment timing, basic queries, and follow-ups, so having one place for clinic calls helped bring more order to daily communication.

What I liked most was being able to see missed calls and return them later. During busy clinic hours, I cannot answer every call. With Nextiva, I could check who called and call back when I was free. This helped reduce small gaps in communication and made follow-ups more consistent. Keeping clinic calls separate from personal calls also felt more professional.

Getting started was simple. I did not need much setup to start using basic calling. The app felt easy to use for daily work, and call logs and voicemail were enough for my needs. I did not use advanced features, but the basic calling experience worked fine for a small clinic setup.

On some days, I checked missed calls from another device when I was not at the clinic desk. This flexibility helped me stay connected while moving between clinic work and content tasks. It made daily calling work feel less stressful.

Nextiva helped me keep clinic communication more organized. It made it easier to return missed calls, handle follow-ups on time, and keep clinic calls separate from personal calls in day-to-day work. Review collected by and hosted on G2.com.

Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app could feel a little slow on weak internet. For a small clinic setup, the pricing also feels on the higher side. These are minor points and don’t affect the main calling work much. Review collected by and hosted on G2.com.

I like the ease of use of the platform, the computer application, and the mobile application. Additionally, the installation process is very quick and simple. I also really like the speed and efficiency with which the support team helps us with any issues. Review collected by and hosted on G2.com.

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. Review collected by and hosted on G2.com.

Instead of juggling separate tools for calls, voicemail, and internal messaging, everything is available in one platform. Call quality has been reliable, and basic call routing and auto-attendant features were easy to setup. I use Nextiva frequently from last more than ONE year and my experience is amazing. It's easy to use and smoothly. Review collected by and hosted on G2.com.

The desktop and mobile apps work well overall, but there are occasional delays or sync issues. I guess these are minor. Review collected by and hosted on G2.com.

I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. Review collected by and hosted on G2.com.

My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. Review collected by and hosted on G2.com.

The thing I like the most is their functionality. The specific feature is phone-presence which allows me to see whether team members (even if remote) are available, busy or away. It became easier to coordinate my team communication operations, even though we are a small team. This feature is really easy to learn, since it's a customer friendly dashboard where you can see all the activity. Meetings and Business sms are also nice, but we are still in the process of having the sms form approved. We are a pretty small business, so there was no need to overcomplicate anything, we were looking for a simple configuration, and we have got it, nice and smooth. Review collected by and hosted on G2.com.

We've faced and issue with our CRM integration, so in case you consider working with Nextiva, make sure to ask if you CRM can be implemented. We did have to pay some extra to get it done. Review collected by and hosted on G2.com.

I thank Nextiva for fining a solution that really fits my business. I have my own Farm that I not like a business, but as a part of myself, I've had in for decades. But there always was an issues with our Service, since we live in a rural area, we do have horrible cellular data, so I reached out to a couple of my colleges and they recommended to use Nextiva, and specifically their land lines that can be connected through the wifi. I can't say much about implementation, since one of my younger guys on site was managing it, since he spends more time next to his desktop, but when he explained me how it went, and what we can do now, I was happy that we finally have service like this. We use both nextiva phones and desktop apps, and the different in communication quality is HUGE. Also in case call is unanswered we do forward it to cell phone, but it rarely happens, and we obviously use simple things we used before, like voicemails, sms, contacts. I really appreciate the support they provided, now I feel less frustrated and can focus on my Farm a lot better. Review collected by and hosted on G2.com.

The only thing is that the desktop app takes some time to load on my older desktop, and is not very smooth in use. My team doesn't have these issues though Review collected by and hosted on G2.com.

What I like about Nextiva the most is that they were about to improve my communication with clients, that was my main goal when signing a contract with them. Before switching, I struggled with missed calls and inconsistent voicemail, so the my communication was far from best. It always led to delays in responding to clients during tax season. Now I use their app, so every call, voicemail and message is synced in my phone and work laptop. Also the mobile app was a surprise to me, I did not know that something like this was possible before, but now I can manage my business using my phone, it really makes my small business look a lot more professional, no missed calls - no unhappy customers. We also were able to record my calls, so now I don't have to keep trach of every conversation. To cut in short, now It is much easier to manage inquiries during busy periods without needed any extra staff. Review collected by and hosted on G2.com.

The setup process took a little longer than expected, mainly because of some initial configuration issues with routing my calls. I tried to make some changes on my own, but then realized that something went wrong, so the admin page takes some time to lear. Review collected by and hosted on G2.com.