--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3570 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3570 scale: '5' date_modified: '2026-06-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,570 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users commend the **exceptional customer support** of Nextiva, highlighting quick assistance and effective issue resolution. (134 reviews) - Users praise the **ease of use** of Nextiva, highlighting quick setup and excellent customer support throughout the process. (127 reviews) - Users appreciate the **exceptional customer service** of Nextiva, making onboarding and support seamless and efficient. (111 reviews) - Users highlight the **easy setup** of Nextiva, enabling quick implementation and seamless integration across multiple locations. (93 reviews) - Users value the **reliability** of Nextiva, enjoying seamless communication and swift customer support throughout their operations. (89 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (55 reviews) - Simple (51 reviews) - VoIP Services (50 reviews) - Features (49 reviews) **What users dislike:** - Users find **difficult configuration** issues with Nextiva, making setup and management challenging and less intuitive. (26 reviews) - Users find the **complexity in setup** for Nextiva overwhelming, especially for newcomers integrating with other systems. (25 reviews) - Users report issues with **number visibility** and speed dial functionality, impacting their overall experience with Nextiva. (22 reviews) - Users report that **complex processes** make managing shifts and setup challenging, affecting overall user satisfaction. (20 reviews) - Users find the **difficult setup** of Nextiva to be clunky, complicating their overall experience and management tasks. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Expensive (17 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Budget-Friendly with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Belinda L. **Reviewed Date:** October 06, 2025 **What do you like best about Nextiva?** I found the setup process for Nextiva very simple and easy, which made transitioning to their service a breeze. Additionally, I appreciate the cost-effectiveness, as it offers a better price point compared to my previous vendor. I also find features like phone monitoring, barging, and assistant capabilities particularly useful for my call center operations. **What do you dislike about Nextiva?** I'm to new with to dislike anything at this time **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva offers a better price point compared to my previous vendor, and its features like monitoring, barging, and assistant functionalities are very useful for managing my call center. ### 2. Super Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Wendy S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Nextiva?** We recently switched to Nextiva from another VOIP company who was awful. The customer support from sales through implementation and testing has been great. Using both the chat and call feature when help is needed is very convenient - not only do they spend the time to trouble shoot the issue, but they also explain what they are doing and anything that needs to be done on our end. The ability for multiple users to see text messages or receive phone calls simultaneously makes it faster and easier to connect with patients. Call clarity through the app and the website has been perfect - even in places where cell service is not ideal. It was super easy to use and train other employees who are remote. The setup that Nextiva does ahead of time makes the implementation process super simple. Would highly recommend. **What do you dislike about Nextiva?** The only truly negative feeling is that the price is a bit high for a small office, however it is more than made up of for by the number of features. **What problems is Nextiva solving and how is that benefiting you?** Making a small office be able to handle all aspects of the phone easily - whether remote or in the office. **Official Response from Katherine Skorny:** > Hi Dr. Wendy, We're thrilled to hear you enjoyed your experience. Thank you for taking the time to share your review! -Katherine from Nextiva ### 3. Reliable VoIP and CRM Integration for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Juan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Nextiva?** I can integrate my CRM with this tool and take the most advante from it. Also I always receive a valuable customer support from them. **What do you dislike about Nextiva?** It is not fully compatible with ZOHO CRM **What problems is Nextiva solving and how is that benefiting you?** It is solving the way how we interact to customers with a realiable local phone number. Also it helps me to keep my team conected trought the mapping of the extension from the different department which integrated my office. **Official Response from Katherine Skorny:** > Hi Juan, Thank you for sharing your experience! We're thrilled to hear that Nextiva’s CRM integration and customer support are making a positive impact on your business communications. It’s great to know we’re helping your team stay connected and deliver better service to your customers. -Katherine from Nextiva ### 4. Amazing so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Nextiva?** Our sales girl, Marilyn has been amazing. We have had a great experience so far. Looking forward to seeing their award winning customer service. **What do you dislike about Nextiva?** One thing we were told in the sales cycle, went differently once we got on with integration team, but they said they would take care of it. **What problems is Nextiva solving and how is that benefiting you?** We needed great customer service and a product that fit our team and CRM. This could be the answer. **Official Response from Katherine Skorny:** > Hey Aaron, Thank you for sharing your experience! We're thrilled to hear you were in good hands with Marilyn. Looking forward to continuing to support you and your business, if you ever need anything, email us at reviews@nextiva.com and we'll make sure you get to the right person. -Katherine from Nextiva ### 5. A reliable phone VoIP service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Nextiva?** Their app. It has a nice design and lots of functions. Also, the endless features available for handling call and automations for the price cost. One of the most cost effective solutions on the market to my opinion. **What do you dislike about Nextiva?** Very rarely, but I have experienced that the app on my mobile device signed me out of my account when I hadn't used it for a long period of time. (2 weeks and more) **What problems is Nextiva solving and how is that benefiting you?** As the VoIP admin for our company, Nextiva helps us solve several key communication problems: - VoIP Providers – It gives us a reliable phone system with clear call quality and easy management. - Contact Center Software – It helps our support team handle calls better with features like call routing and tracking. - UCaaS Platforms – It combines phone, video, and messaging into one system, so we don’t need to use many different apps. - Call Center Infrastructure – It’s cloud-based, so we don’t need expensive phone hardware or servers. It’s easier to manage and scale. **Official Response from Katherine Skorny:** > Hey there, We're glad to hear that you're enjoying the design and functionality of the Nextiva app, as well as the value our platform delivers. Thank you for sharing your experience! -Katherine from Nextiva ### 6. Exceptional Support with Emotional Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Dante C. | Asset recovery specialist **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I truly appreciate the incredible support, especially from Justin and Denys, who have guided me through a difficult time. The personal touch and how Nextiva treated me like family stand out. They worked on implementing a phone system and building a website tailored to my business needs. **What do you dislike about Nextiva?** I found the initial setup of Nextiva to be pretty difficult. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides me with a phone system and is building a website, which helps in understanding customer needs. Their support team, especially Justin and Dennis, has been crucial in sustaining my business during challenging times. ### 7. We have been very satisfied with the set and use of our new office phone system. **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy M. | Owner/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** The technicians that worked with me to understand the set-up and use were amazing. The customer support and follow-up have been spot on. **What do you dislike about Nextiva?** I have no complaints nor things that I did not like at this time **What problems is Nextiva solving and how is that benefiting you?** The connectivity to both the office and cell works wonderfully. I do not have to worry about missing important calls because I am out of the office. **Official Response from Katherine Skorny:** > Hey Kathy, We're thrilled to hear you were in good hands during account setup! Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 8. Not quite perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Casey H. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Nextiva?** The phone system and ability to forward your calls is excellent. I’ve never had a glitch, and customer service was almost immediate and helpful. However, it’s hard to navigate for the average 40 y/o. If the process of adjusting the settings was easier, it would be a game changer. **What do you dislike about Nextiva?** Complex for the average/small business. It takes several steps to transfer calls. **What problems is Nextiva solving and how is that benefiting you?** No issues at the moment. We only have two phones. **Official Response from Katherine Skorny:** > Hey Casey, We're happy to hear you have been enjoying Nextiva and that customer service has been able to help! Thanks for sharing your experience and feedback - it helps us improve. - Katherine from Nextiva ### 9. An answer to prayer! **Rating:** 5.0/5.0 stars **Reviewed by:** Alliance Community C. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** Headache-free setup process. Straightforward software. Zero downtime. **What do you dislike about Nextiva?** Some additional features are only available at an extra cost. **What problems is Nextiva solving and how is that benefiting you?** We mostly use the SMS features, and the UI makes it really easy to navigate the volume of communications we receive. ### 10. Great Courteous and Prompt Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Colin M. | Field Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Nextiva?** As a new startup, nonprofit organization finding a viable and affordable solution was difficult, After a lot of research and recommendations I chose Nextiva’s VoIP services and I couldn’t be more impressed! After exploring competitors like RingCentral, Vonage, and GoTo, it’s clear that Nextiva offers a solution that best meets my Nonprofit needs. Their VoIP services have made a world of difference in our business communications, providing crystal-clear calls, texting and exceptional reliability. Their Contact Center Software has transformed the way we interact with our customers. The features, like call routing and analytics, make it easier for us to manage customer interactions efficiently. What really sets Nextiva apart, though, is their customer support. Whenever we’ve encountered issues, we’ve always been able to get in touch with a live person quickly no long hold times, and our problems were resolved in a timely manner. It’s reassuring to know that their team is just a call away and available to help. On top of that, the UCaaS platform Nextiva offers is amazing. Having everything from video conferencing to team messaging all in one place. They do offer other services that will allow us to scale our operations when that time comes. For me Nextiva’s has been reliable, the software is user-friendly, and the customer service and support has been excellent and has truly set them apart, I would even venture to say they have exceeded my expectations. If you’re looking for a comprehensive, reliable VOIP solution, I would highly recommend the Nextiva experience. **What do you dislike about Nextiva?** At the present time I do not have any complains or dislikes. **What problems is Nextiva solving and how is that benefiting you?** For me Nextiva solved the problems of ease of use, expandability, features, reliability and cost, The software has a user-friendly interface, the customer service and support has been excellent and has truly set them apart, **Official Response from Katherine Skorny:** > Hey Colin, thank you for your kind words! We're thrilled to hear that our services and support have been a great experience for you. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 11. Nextiva was once a great company **Rating:** 2.5/5.0 stars **Reviewed by:** susan A. | bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Nextiva?** Nextivia used to have the best customer support team I had ever seen. They were always eager to help and quick with their online chat feature. I recommended them to several companies. But I dont know what happened to them. New ownership or management caused this company to go down hill with their product, and their customer service. The connection was no longer stable for their VoIP. They started blaming other connections like not enough internet speed, but we upgraded to what they told us to get , and it dids nothing to change the issues of being disconnected and static on the lines. Support would end the chat and when we called they put us on hold and never came back. We had to go with another VoIP company. And it really made me sad, because I had loved this company and their values and how they treated customers. **What do you dislike about Nextiva?** The company went down hill and they did not value their customers like they used to. **What problems is Nextiva solving and how is that benefiting you?** I dont see them making any improvements. We had to switch carriers due to loss of business without working phones **Official Response from Katherine Skorny:** > Hey Susan, Thank you for the honest feedback. If you'd like to email reviews@nextiva.com so we can connect with you. -Katherine from Nextiva ### 12. Avoid at all costs!!!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Tommy E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Nextiva?** It does allow for some more advanced call flow features than some other VOIPs provide. However, there are VOIPs that provide all these same features self-service without wasting hours of time everytime you need a small change. **What do you dislike about Nextiva?** This is the most frustrating company i've ever worked with. I have to call for everything - adding users, changing any settings or basic setup/configuration, and it always takes an hour or multiple hours to get it resolved across multiple reps. Conflicting information from different reps about how to set things up. Then we set it up and texts break. Then fix texts and calls break. All of this is live on my phone line that customers are calling. The root cause is the product has zero self-serve functionality whatsoever combined with a support team that has no idea how to configure the product, along with 20min+ hold times and multiple transfers to even get to a person who's job title is supposed to be able to answer the question. **What problems is Nextiva solving and how is that benefiting you?** single phone line that calls multiple users simultaneously then transfers out. Then have a group line where multiple users can send/receive texts. ### 13. Seamless Softphone Communication That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio H. | VP Strategic Partnership , Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Nextiva?** Seamless communication through softphone services. **What do you dislike about Nextiva?** It could sometimes glitch and have me reboot the system. **What problems is Nextiva solving and how is that benefiting you?** Communication with leads. ### 14. Amazing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Nextiva?** Being able to combine everything in one place. **What do you dislike about Nextiva?** Nothing so far. The appilcation is great! **What problems is Nextiva solving and how is that benefiting you?** Handling calls for us. Sending all calls to one place. Analytics for all inbound and outbound calls. ### 15. Great VOIP tool for all your Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge C. | Purchasing Department , Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Nextiva?** There are many options that we can work with in our call center. Customer Service support is fast and helpful to solve any issue. Our Sales Department is in direct contact with the customers remotely via mobile. **What do you dislike about Nextiva?** Nothing, the customer service was very helpful and the service is useful in all our company areas. **What problems is Nextiva solving and how is that benefiting you?** Set up a call group in my business and it was solved. Set up new extensions, it was fast, and later the customer service team will follow up with you to verify if everything works fine. **Official Response from Fabio Dias:** > Hello Jorge. Thank you for taking the time to leave us your review. We're delighted to hear about your experience with Nextiva and appreciate your feedback. Should you need anything, don't hesitate to let us know. Thank you. ### 16. Best & Most Affordable VoIP System! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. David L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** How easily it works for our office to forward phones, the phone products are easy to use, and their customer service from sales to support are top-notch! Rarely do we ever have technical issues, but when we do Nextiva, a tech support rep answers the call immediately and the problem is always solved very quickly. Best customer service experience I have ever had! **What do you dislike about Nextiva?** I love everything about Nextiva! I wouldn't change a thing! **What problems is Nextiva solving and how is that benefiting you?** We are able to forward phones between offices when we are not in. The system works smoothly and effortlessly. **Official Response from Katherine Skorny:** > Hey Dr. David, Wow, thank you so much for your kind words! We're thrilled to hear that you've been enjoying Nextiva and the support you've received. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 17. Fast and Effective Communication Tool with Minor SMS Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Enrique C. **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's effectiveness and quickness, which really make a difference in our operations. The service's easy-to-use, self-explanatory setup is another aspect I value, as it makes implementation smooth and hassle-free. Nextiva handles texting efficiently, which is crucial for our department since we text a lot. Overall, it's a very reliable and intuitive solution that most of our agents love. **What do you dislike about Nextiva?** Sometimes it lags a little bit on the text messaging. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves texting needs efficiently, providing quick and easy communication. It's easy to set up and use, helping our department significantly. **Official Response from Katherine Skorny:** > Hey Luis Enrique, We're a so happy to hear you are enjoying the simplicity of Nextiva. Thanks for sharing! - Katherine from Nextiva ### 18. Beware: Hidden Auto-Renewal Traps — $1,173 Surprise Fee **Rating:** 0.5/5.0 stars **Reviewed by:** Julie A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Nextiva?** Unfortunately, not much. The service was inconsistent, and the mobile app was unreliable, ultimately pushing me to find a provider with a more stable platform and better user experience. **What do you dislike about Nextiva?** I’ve been a loyal Nextiva customer for over four years, and this is how they chose to treat me on the way out. When I recently tried to cancel, I was hit with an early termination fee because, unbeknownst to me, my account had been auto-renewing into one-year contracts, without my consent. At no point did I authorize these renewals, sign off on them, or receive proper notification. I was shocked to learn I was being held to terms I never explicitly agreed to. Their justification? A vague clause buried in their Terms & Conditions (which were linked in a 2019 contract. No clear disclosure. No affirmative consent. No reminder emails. Nothing that would hold up under California’s strict automatic renewal laws. Nextiva’s practices are not only deceptive — they may also be illegal. I’ve already filed formal complaints with the California Attorney General, the FTC, and the BBB. I’ve also notified my network of fellow business owners and professionals to steer clear. Bottom line: If you’re a small business trying to build something honest, don’t tie yourself to a company that plays games like this. **What problems is Nextiva solving and how is that benefiting you?** They provided phone service for my business **Official Response from Katherine Skorny:** > Hi Julie, Our team has already been in touch, but if you need anything else in the future, we’re here to help. You can always reach us at reviews@nextiva.com with your account number, and we’ll make sure it gets to the right team. - Katherine from Nextiva ### 19. Beneficial product for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Daeton D. | LPC/Digital Forensics , Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful. *Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great. **What do you dislike about Nextiva?** The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first. Update: I wish the fax and messaging were on the same dashboard. **What problems is Nextiva solving and how is that benefiting you?** My biggest problem when I started my business was using several different programs to make calls, text, fax, and have team meetings. Honestly, working like this made a significant cost to my overhead. However, combining my business needs with one company and app made running a business more affordable. **Official Response from Katherine Skorny:** > Hey Daeton, thank you for sharing your experience and we appreciate the feedback - it helps us improve! - Katherine from Nextiva ### 20. Netixa Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shameika S. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Nextiva?** Nextiva is an all-in-one platform that allows the process track everything, including the amount of recruiting calls a person makes and the length of time is spent on those calls. Not only does this system increase productivity, it also helps manage and monitor all of my employees' activities. I am also a fan of the Nextiva user interface. The platform is user friendly for daily use. Due to the software being app base it is definitely easy to use anywhere makes working remotely very convenient. Nextiva allows my business to maximize on higher productivity and deliver better customer experience. Overall, I would definitely recommend Nextiva for other businesses. **What do you dislike about Nextiva?** Although Nextiva might be a decent option for your business if you're not looking to scale up soon, it's got a couple of downsides to consider. First, it's not very scalable, and second, it has very few management tools. Even though it is a solid business communication system if your team is on the smaller side, I think the pricing structure is too high for what the product actually provides. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is a terrific product that makes the recruiting process much easier. With it, I can make countless calls via the app instead of having to dial numbers on a regular phone. ### 21. Easy phone system to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Nextiva?** Setting up the admin accounts for my clients with Nextiva is fairly easy. After that, setting up users is even easier, you simply enter their name and email address and Nextiva will email them to setup their password and give them a download link for the softphone, and they can set everything up on their own fairly quickly. Modifying the call flow is also straightforward, and customer support is responsive. If you don't want to spend much time maintaining your phone system, Nextiva is a good choice. **What do you dislike about Nextiva?** Nothing comes to mind. I have not encountered any issues that they have been unable to resolve fairly quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides an easy to setup, easy to maintain, reliable phone system for my clients. Their service saves me time and effort when changes need to be made, and their support gives me confidence that if an issue arises, it will be resolved quickly. ### 22. Insurance agent/broker experience. **Rating:** 4.0/5.0 stars **Reviewed by:** John K. | Futures Trader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Nextiva?** Nextiva is so easy to use and its sales and customer support team are top notch. Their billing department understands when life happens, too. Implementing the software for my insurance agent/brokerage services has been easy day in and day out. I've been able to integrate it into my daily workflow almost seamlessly, and the rest was handled with ease by reaching out to customer service **What do you dislike about Nextiva?** I don't feel I was comprehensively briefed on texting services, but I prefer to do that via personal cell anyways. I wish there was a speed dialer and a means into import my phone numbers since I use this every day. **What problems is Nextiva solving and how is that benefiting you?** Calling leads with a phone based dialer that is easier than using a personal cell. **Official Response from Katherine Skorny:** > Hey John, Thank you so much for the kind words! We're thrilled to hear you are enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 23. Easy to Use and Super Reliable for High-Volume Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Nextiva?** I love how easy their phone is to use! It is super reliable especially when we have a high volume of calls at our studio! **What do you dislike about Nextiva?** There is nothing that I dislike about my Nextiva phone! it has a great amount of features! **What problems is Nextiva solving and how is that benefiting you?** It is helping us connect with customers directly! ### 24. Nextiva review **Rating:** 3.0/5.0 stars **Reviewed by:** Emmie K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Nextiva?** If you get the right person for customer service, it can be an easy tool for a business that needs VOIP. **What do you dislike about Nextiva?** There are a lot of roadblocks for features, the site / dashboard is kind of clunky and not user friendly **What problems is Nextiva solving and how is that benefiting you?** They helped me upgrade my system **Official Response from Katherine Skorny:** > Hey Emmie, We want to make this right. If you send us an email to reviews@nextiva.com with your account number, we can get you to someone who can help. - Katherine from Nextiva ### 25. Excelent Support During Onboarding, Though Process Is Lengthy **Rating:** 5.0/5.0 stars **Reviewed by:** VERONICA L. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Nextiva?** I really appreciate Abastasiia Pavlenko, she was very detailed with the onboarding and question certain things I didn't notice and brought it to my attention and went the extra mile to ask my account manager. **What do you dislike about Nextiva?** There is so many steps to onboarding when we were told it was supper easy in the beggining, I'd rather take the honesty. **What problems is Nextiva solving and how is that benefiting you?** solving communication and beneficial with the app everyone can have ### 26. Great start **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Nextiva?** Their customer service and onboarding process have been terrific. The service is also easy to implement and use. **What do you dislike about Nextiva?** We've not come across anything we don't like yet. **What problems is Nextiva solving and how is that benefiting you?** Our traditional phone service was inadequate to meet the needs of staff who are on the go. ### 27. Great tool for work. Simple and effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Cassie G. | Operator, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I've been using nextiva for over a year now and I've always find it very simple and effective. Really quick to learn how to use it and I've never had major problems with it - and the one time I had the support team was quick to help. I really enjoy being able to call AND text on the same app, and the line is very clean. **What do you dislike about Nextiva?** The one feature I'd like it'd be for us to be able to listen to our voicemails. It's not always we have the chance to review it, so being able to listen to a recent voicemail left to check if a information was missing it would be nice. Also, I would love some connection indicators - a more clear one, at least. Sometimes during a call I can sense the connection is bad and the call is fuzzled - gets very hard to understand the other person on the line, and if I'm leaving a voicemail, I have no way to know if the message was understable or not. It'd be nice to have an idea. **What problems is Nextiva solving and how is that benefiting you?** The new lines system were amazing and it let us split the volume of calls more easily. It flows better now. ### 28. Nextiva's Many Product Features **Rating:** 5.0/5.0 stars **Reviewed by:** Katie W. | Business Development Representative Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** Nextiva has helped us develop a better relationship with our clients, through the use of VoIP, we are able to screen calls better, as well as, communicate more efficiently and effectively. **What do you dislike about Nextiva?** The only complaint I would say I have with Nextiva, is the cell phone application that connects to the office phone is sometimes inoperable, slightly glitchy, and isn't accurate with some incoming phone calls (eg. rings past someone else answering the call in the same call group) **What problems is Nextiva solving and how is that benefiting you?** Nextiva is aiding in our customer support skills, through the many features I have through Nextiva, I frequently use the Call Center website to make outgoing calls to other dealership customers inside our organization for satisfaction surveys, I also use the Nextiva Call Recorder website, where I can go and listen to our receptionists incoming and outgoing calls to see where we can improve with certain situations to know how to handle them next time properly. ### 29. EASY AND CONVENIENT ONLINE PHONE SYSTEM **Rating:** 4.5/5.0 stars **Reviewed by:** CELESTE T. | Credit and Collections Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been through a few online phone systems, all have their pros and cons; but Nextiva has by far been the best we have used. The online system portal allows me to manage my call flow very easily. I am able to have the system on multiple base phones, and if something goes wrong, customer service has always bee there to fix it very quickly and easily. It was very easy to merge our systems into one without any extra hassle. We set it up within an hour from start to finish, (4 stores and a main office and an offsite office) I was not left wondering how will I do it myself, customer service easily helped me through the entire process. We now use this the entire time our store is open. I would very much recommend this to anyone looking to have lines forwarded to multiple stations and have access to calls online. **What do you dislike about Nextiva?** The only thing I find difficult occasional is trying to answer the phone only to have the app crash mid call, but that does not happen often and is only a mild inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to manage our call volume much more efficiently. No more missed calls or wondering how I am able to transfer calls without any additional hassle. It allows me to very easily see which extension it needs to go to and with a push of a button it is sent to the correct person. ### 30. It works and has decent quality **Rating:** 4.5/5.0 stars **Reviewed by:** Joe V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** Despite my concerns of using Internet based telephone service, Nextiva has been very satisfactory. I have rarely had to investigate a problem. They were very organized when it came to how to set up a firewall for their service. **What do you dislike about Nextiva?** Not their fault but the Internet has more unpredictable things that can happen. For instance, for a couple of days the communication was very spotty. It took me awhile to figure out that someone was doing a denial of service attack. The company is a 10 person office and is not controversial so I would never have thought that they would get DOS attack so it took me awhile to figure it out. Other than that attack and an Internet outage the service is do different than a regular telephone service. I have advised to get a backup internet for redundancy. **What problems is Nextiva solving and how is that benefiting you?** Price is much better than the monopolies . So much less expense out of budget. ### 31. Fast start, easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Nextiva?** The Support,Sales and Onboarding team service was amazing. Easy to understand and manage calls **What do you dislike about Nextiva?** I had a little long wait time for an onboarding. **What problems is Nextiva solving and how is that benefiting you?** It helps me to separete my business and personall calls, allows me to assign different employees to manage the business calls whenever I am uavailable. **Official Response from Katherine Skorny:** > Hey Arjun, Wow, thank you for the kinds words and taking the time to share your experience! We're thrilled to hear you were in good hands with sales and account setup. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 32. Reliable and Cost-Effective Solution for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Charmayne R. | PT Director and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** I truly enjoy the ease of use and setup of Nextiva; it's not difficult at all. I appreciate how it addresses all my phone needs, allowing me to retrieve and transfer calls flexibly with multiple lines. The internet-based nature is particularly useful. Additionally, I find the cost to be very reasonable, making it effective for my practice. **What do you dislike about Nextiva?** N/A **What problems is Nextiva solving and how is that benefiting you?** Nextiva addresses all phone needs for my business, offering internet-based flexibility to retrieve and transfer calls and manage multiple lines easily. It's cost-effective and easy to use. **Official Response from Katherine Skorny:** > Hey Charmayne, Wow, thank you so much for the kind words! We're thrilled to hear you've been enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 33. Best VOIP Option on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Nextiva?** I chatted with Nextiva and got an agent within 1 minute. Once the agent found out what I needed, she called me on the phone immediately. I had already done my research and knew what plan I wanted, but the agent advised me of features that were included that I was not aware of. During our conversation, we went through all the options to determine what would be needed or included. Also scheduled a setup appointment that was for later that day. Another agent called for the appointment, and they walked me through step by step, setting up the system and selecting the various options. I highly recommend this VOIP option if you need the convenience of a landline with the ability to have portability with the app. **What do you dislike about Nextiva?** I submitted a form to get assistance before chatting in. Later that day, I received a call from a different agent. I would have been waiting to get things set up. Not a big issue, but it was the worst thing that happened. **What problems is Nextiva solving and how is that benefiting you?** Provides me with a landline and dedicated number for my customers to call, separating personal and business calls. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for taking the time to share your experience! We're so glad to here you had a good experience and appreciate the feedback - it helps us improve. - Katherine from Nextiva ### 34. Ease of Use and Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon S. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Nextiva?** Their customer support responded and resolved the problems quickly. **What do you dislike about Nextiva?** Not yet. everything looks good so far. **What problems is Nextiva solving and how is that benefiting you?** Phone transferring and call flow creations. and we can manage easier later on. ### 35. Thank you Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa S. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I love the customer service. If I have an issue, I can talk to someone and not spend forever trying to navigate the issue alone. Me and my team simply reach out and someone is there to help solve the issue and then we move on with our day. Love it! **What do you dislike about Nextiva?** I wish it was easier to get to the hold music. I could not locate it but a support article assisted me in finding it. I like to change the music out often if I can. I would like the access for the hold music to be located on the left hand tab in the admin section. **What problems is Nextiva solving and how is that benefiting you?** Remote workers can use Nextiva either by desk top phone or by use of their computer. If there is an issue with the phone the staff can revert to using it on the computer without having sown time. ### 36. Inconsistent connection issues **Rating:** 2.5/5.0 stars **Reviewed by:** JJ K. | Travel Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Nextiva?** Nextiva's Customer Service and Technical Service Department is the best I've ever encountered! I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue. My issue is resolved thanks to Ivan's patience and skill. #voipproviders #contactcentersoftware #ucaasplatforms #callcenterinfrastructure(cci)software #VoIP Provider #Contact Center Software #UCaaS Platforms #Call Center Infrastructure (CCI) Software **What do you dislike about Nextiva?** When I first started using Nextiva, the system worked flawlessly. Several months later, I began experiencing intermittent connection issues; incoming calls not ringing, and other times the call would go directly to my voicemail with no notification. I've contacted Nextiva about the issues and they worked quickly to resolve them - and it worked, for a period of time. Now, I'm having the same issues again. It appears that every few months, the system error reappears. It's quite frustrating as I depend on this service for my business. **What problems is Nextiva solving and how is that benefiting you?** I'm a Canadian resident that works exclusively for a US based company. Nextiva worked flawlessly in the beginning, but after several months, I've had connectivity issues, such as incoming calls not ringing and calls going directly to voicemail. This is frustrating and has made me uneasy about the service quality. I need to have a a local presence, with a local phone number for my customers to use. Because this seems to be an ongoing issue, I feel I have no option but to look for another provider. **Official Response from Alexandra Lueck:** > Hi JJ, thank you for taking the time to share you experience with Nextiva. We are happy to hear about your positive interaction working with Ivan, and would like to help dig into why these connectivity issues you mentioned continue to persist. Having a local presence and seamless customer experience is important. Email us directly at reviews@nextiva.com and our team should get back within one business day. ### 37. Affordable Pricing with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. **Reviewed Date:** August 29, 2025 **What do you like best about Nextiva?** I love how easy it was to set up Nextiva; everything worked smoothly from the start. The app's simplicity is impressive, making it straightforward to receive and make calls. Their support team is fantastic; they're always quick to resolve my issues. The affordable pricing and reliability give me great value. **What do you dislike about Nextiva?** I find leaving a review for Nextiva challenging. **What problems is Nextiva solving and how is that benefiting you?** I find the product's support excellent for resolving issues, such as forwarding and porting numbers, making setup simple. The app's ease of use facilitates receiving and making calls efficiently. **Official Response from Katherine Skorny:** > Hey Jamie, Thank you so much for taking the time to share your experience! We're happy to hear you were in good hands during account setup. -Katherine from Nextiva ### 38. Super helpful and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Nextiva?** Love the app feature where it notifies the call is coming to your business but it’s coming to your cell phone. No need for multiple phones! **What do you dislike about Nextiva?** There is nothing I dislike so far.I love everything. **What problems is Nextiva solving and how is that benefiting you?** I don’t have to use my cell phone when for my website and funding applications. I look professional. **Official Response from Katherine Skorny:** > Hey Jon, Thank you so much for taking the time to share your experience! We're thrilled to hear you've been enjoying Nextiva. -Katherine from Nextiva ### 39. Seamless Setup, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. **Reviewed Date:** September 05, 2025 **What do you like best about Nextiva?** I appreciate the excellent support team at Nextiva, which made the setup process straightforward, especially with their help in integrating features like call assistance. I also enjoy utilizing the app on my personal phone, allowing me to receive phone calls directly, making it convenient for business use. **What do you dislike about Nextiva?** I would like to see improvements in the sales process. **What problems is Nextiva solving and how is that benefiting you?** I appreciate receiving phone calls through the app downloaded on my phone, making it convenient to use Nextiva for business communication. **Official Response from Katherine Skorny:** > Hey Mark, We are so happy to hear you've been enjoying Nextiva and that you we're in good hands with our support team! Thank you for taking the time to share your experience and looking forward to continuing to support you and your business. If you'd like to send me an email at katherine@nextiva.com, I'd love to learn more about how we can improve. - Katherine from Nextiva ### 40. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vertica Fitness S. | President and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Nextiva?** It's affordable and the onboarding process was fairly straightforward **What do you dislike about Nextiva?** The app doesn't have the same features as the website and is harder to navigate **What problems is Nextiva solving and how is that benefiting you?** We need voice and texting for our pole fitness studio administrators ### 41. Nextiva fax for all my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Nextiva?** The ease of installation and training. Customer service was great. Polite and courteous. **What do you dislike about Nextiva?** I haven't found a downside yet! I will post if I find anything. **What problems is Nextiva solving and how is that benefiting you?** Not having to buy a dedicated fax machine. I can fax from the office or while I am travelling. ### 42. Outstanding Customer Service—Nathan Is a Huge Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Nextiva?** Customer service is great! Nathan is such a great help with any questions. **What do you dislike about Nextiva?** I honestly cant think of anything, everything is good so far! **What problems is Nextiva solving and how is that benefiting you?** Always there to answer any questions! ### 43. Functional and easy setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Nextiva?** The setup was super easy. The service is working fine. **What do you dislike about Nextiva?** I honestly can’t find anything to complain about yet. **What problems is Nextiva solving and how is that benefiting you?** This is allowing us to be up and about ### 44. Makes working from home a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy Y. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I like that it allows me to work from home while providing excellent customer service! I use it every day and allows me to to work to my full capacity. Its so easy since its right on my phone. #VoIP Providers #Contact Center Software #UCaaS Platforms #Call Center Infrastructure (CCI) Software **What do you dislike about Nextiva?** I don't like that sometimes it will take a while to refresh when I have missed a call. I have ADHD so if I leave it for a few minutes, I will often forget to check and then the missed call will have gone 30 min or more without me calling them back. **What problems is Nextiva solving and how is that benefiting you?** I needed to move home to care for my family and Nextiva allowed me to work from home without any impact on my customers. ### 45. What a great experience. What a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg M. | President and CEO, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Nextiva?** The overall experience from sales to support has been exceptional. The product, the service and the Nextiva Team delivered. **What do you dislike about Nextiva?** No downsides with Nextiva. A truly great experience. **What problems is Nextiva solving and how is that benefiting you?** A professional experience and a product that delivers. **Official Response from Katherine Skorny:** > Hey Greg, Wow, thank you so much for sharing your experience! We're so happy to hear you have been enjoying Nextiva. - Katherine from Nextiva ### 46. If You Need Business Texting…Prepare for a Nightmare **Rating:** 1.0/5.0 stars **Reviewed by:** A T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The best, most thorough and responsive team was the onboarding team. They were always amazing! Honestly customer support conversations were great too, but it was frustrating to learn that the tasks weren’t always submitted for completion. **What do you dislike about Nextiva?** Business texting caused my onboarding to extend a full 4 months. I had to call and complain after waiting 2 months only for one person to finally say “yes I can escalate that for you”. I paid for two phone services that whole time and was wildly frustrated. That was the aspect of porting my number that most impacted my rating and onboarding experience. **What problems is Nextiva solving and how is that benefiting you?** We are a small healthcare clinic, so we need to be able to text message our patients daily, as well as have phone and fax access. ### 47. Awesome customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr.Kishor K. | Owner DSO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Nextiva?** We have three different locationa and many extensions. the gorup system for particular office and accessiblity to transfer call automaticlaly is wonderful. **What do you dislike about Nextiva?** I hvae nothing in particular, it seems everyhting upto Requirement. **What problems is Nextiva solving and how is that benefiting you?** Our office gets lot many calls for appointments and by nextiva we have wonderful system that has organized and makes it easier to track everything. **Official Response from Alexandra Lueck:** > Dr. Kishor, How awesome to hear this! Thank you so much for sharing how we have been supporting your business. It brightens our day to hear this :) - Alex from Nextiva ### 48. Great Customer Service So Far, Still Waiting to Try the Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Nextiva?** I really cannot comment yet because we havent tried the service yet. But with customer service, you're doing good! **What do you dislike about Nextiva?** again, we havent tried the service yet so what i dislike is still uknown. **What problems is Nextiva solving and how is that benefiting you?** hopefully nextiva can save us with the TCR registration issue we had with RingCentral **Official Response from Katherine Skorny:** > Hey there, Thank you so much for taking the time to share your experience so far. We're happy to hear you've been in good hands with customer service! If you ever need anything please reach out to me, katherine@nextiva.com and I'm happy to get you to the right person. - Katherine from Nextiva ### 49. Very helpful and informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** The customer service and how user friendly it is. **What do you dislike about Nextiva?** There is nothing about Nextiva that I dislike. **What problems is Nextiva solving and how is that benefiting you?** Our other phone system for remote working did not work well at all. I'm loving that Nextiva doesn't miss a call, I don't have to re-open a new window every time I use the software. ### 50. Phone line disconnects often **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Nextiva?** What I like best about Nextiva is that you can use the phone line while out and about. **What do you dislike about Nextiva?** Nextiva has terrible connection while using it on a cell phone and every single call I have says poor network connection and people cannot hear me or the call drops. The whole point of having it was specifically not to be tied to a desk but unless you’re at a computer, it’s very difficult to use. My work around is to transfer each Nextiva call that I make or answer to my personal cell carrier after I’ve answered the call or made the call. **What problems is Nextiva solving and how is that benefiting you?** Nice to have a line that I could use without customers knowing my personal cell number. Helpful to have a platform that multiple team members can use. **Official Response from Katherine Skorny:** > Hey there, We want to help make this right. If you'd like to email reviews@nextiva.com with your account number, we'll get you to someone who can help. - Katherine from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+11%3A44%3A40+-0500&secure%5Bsession_id%5D=b274ae5c-7e99-4410-b0df-aec115197bbc&secure%5Btoken%5D=c416d035d45e2643ec2026d5fa13a32a12573a429016b79c25246209c674a2f9&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,566 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,344 reviews)