--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3650 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3650 scale: '5' date_modified: '2026-09-25' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,650 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users applaud Nextiva's **amazing customer support** , highlighting excellent service, knowledge, and ease of access for assistance. (127 reviews) - Users appreciate the **ease of use** of Nextiva, highlighting its intuitive interface and simple setup process. (117 reviews) - Users rave about the **exceptional customer service** of Nextiva, highlighting its knowledge and support availability. (104 reviews) - Users commend the **easy setup** of Nextiva, highlighting a seamless onboarding experience with excellent customer support. (86 reviews) - Users commend Nextiva's **reliability** , noting quick customer support and easy, intuitive system integration for seamless communication. (85 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (74 reviews) - Call Quality (50 reviews) - VoIP Services (48 reviews) - Simple (47 reviews) - Features (45 reviews) **What users dislike:** - Users find the **onboarding complexity** of Nextiva frustrating, with slow support and frequent setup issues hindering functionality. (25 reviews) - Users find the **difficult configuration** of Nextiva to be clunky and often overwhelming, impacting their initial experience. (25 reviews) - Users are frustrated with **number issues** , including delays, limitations on SMS attachments, and cumbersome support processes. (21 reviews) - Users find the **complex processes** of Nextiva challenging, particularly in setup and navigation for small businesses. (20 reviews) - Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting their overall experience. (17 reviews) - Expensive (17 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (16 reviews) - High Cost (15 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (15 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (13 reviews) ## Nextiva Reviews ### 1. Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong **Rating:** 5.0/5.0 stars **Reviewed by:** Terri M. | Practice Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** February 21, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations. The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments. One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience. Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care. After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. **What do you dislike about Nextiva?** During the last year we have failed to identify any negative impacts to our business. **What problems is Nextiva solving and how is that benefiting you?** Streamlined and improved efficiency within communication HUB which included our offshore team. ### 2. Best next generation technology for the pricepoint **Rating:** 5.0/5.0 stars **Reviewed by:** Al S. | Director of Information Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Nextiva?** Nextiva provided the best features and functions for the price. We're a small higher ed institution and we wanted to upgrade our antiquated telephone system. Nextiva's product provided the next generation technology for us with the desk phone and mobile app making our workers mobile and not tied to the handset. The implementation was also very simple and Nextiva's specialists helped us along the way. **What do you dislike about Nextiva?** A wish list is to have the desk phone and mobile app have the ability to only receive calls during work hours and be silent during off hours. Currently, users would have to log off the app to not receive calls. **What problems is Nextiva solving and how is that benefiting you?** Nextiva gave users the ability to be mobile with the desk phone and mobile app so users don't have to be limited to the handset to take and receive calls. Also the administration console is much easier to manage the system than our previous telephone system. The call quality is clear on the handset and app and its performance is very good with no latency or delay. ### 3. Nextiva’s Easy Dashboard and Call Reporting Make Phone Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Taryn N. | Business Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Nextiva?** The biggest thing I like about Nextiva is the easy-to-use dashboard and call reporting. It gives me good visibility into call activity, missed calls, and overall phone usage without being overly complicated. The system has also been reliable for our day-to-day business needs. **What do you dislike about Nextiva?** The biggest drawback is that some of the newer features, particularly the AI tools, still feel a little immature and not as polished or intuitive as I would like. I’d also like to see continued improvements to the desktop experience and overall ease of use. **What problems is Nextiva solving and how is that benefiting you?** Nextiva gives us a centralized, reliable phone system that makes it easier to manage calls across our offices, track call activity, monitor missed calls, and understand our overall call volume. The reporting and dashboard give me better visibility into our phone operations, while the system helps keep communication consistent for both staff and patients. ### 4. Simplifying Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo V. | IT Department Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Nextiva?** As an IT professional, what I like most about Nextiva is how easy it is to manage and maintain. The admin portal is straightforward, making it simple to add users, update settings, and troubleshoot issues. The call quality has been consistently reliable, and the platform offers the features our organization needs without being overly complicated. It has helped us improve communication while reducing the time spent on administration. **What do you dislike about Nextiva?** The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the challenge of managing business communications across multiple tools by providing an all-in-one platform for voice and collaboration. This has made it easier for our IT team to administer phone services, support users, and maintain reliable communication throughout the organization. As a result, we've improved efficiency and reduced the time spent on day-to-day administration. ### 5. Reliable, Cost-Effective VoIP with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Systems Administrator / IT Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about Nextiva?** We feel that Nextiva is competitively priced and their basic features plan provides all of the features we need. Installation was straightforward, and I also configured a separate VLAN dedicated to VoIP traffic to ensure that voice communications remained isolated from our computer and server traffic. We have continued to renew our contract with Nextiva because the service has been very reliable, and their support team has been extremely helpful whenever we have needed configuration changes or assistance troubleshooting an issue. Overall, Nextiva has provided a dependable and cost-effective solution for our business communications. **What do you dislike about Nextiva?** I honestly can’t think of anything I dislike about it. I consider Nextiva a reliable tool that simply works without requiring much attention or maintenance. **What problems is Nextiva solving and how is that benefiting you?** We have a reliable phone system that makes it easy to reach both employees working in the office and those working remotely. ### 6. User-Friendly Phone System with Reliable Call Quality and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taryn N. | Practice Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. **What do you dislike about Nextiva?** I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has helped us streamline communication across our organization by bringing our phone system, messaging, and call management into one platform. With staff working across multiple clinic locations, it's made it much easier to route calls, stay connected, and ensure patients reach the right department quickly. The reliability of the system and the ability to manage calls from both desktop and mobile devices has improved efficiency, reduced missed calls, and ultimately enhanced the experience for both our staff and our patients. ### 7. Easy transition with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | tech support specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 21, 2026 **What do you like best about Nextiva?** What I like most about Nextiva is how easy it is to use for both admins and users. We switched about six months ago, and the transition from our previous provider was very smooth. Their team helped us throughout the process, and any time I’ve needed support since then, they’ve been quick and helpful. Overall, it’s been a great upgrade for us. **What do you dislike about Nextiva?** So far I haven’t really had any major issues with Nextiva. There are a few settings that can take a little time to find at first, but overall the platform has been easy to use and support has always helped when needed. **What problems is Nextiva solving and how is that benefiting you?** It's a better option from our previous provider in terms of support when something comes up as well as the price. ### 8. Great Company and Better Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | IT Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 13, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** They have an amazing product and service but what I have found that stands out the most is the customer service. They are always on point, helpful, knowledgeable, and quick to address any issue. **What do you dislike about Nextiva?** The only downside I have seen is, that it's not really on them its on the users and the learning curve from regular phone to VoIP phones as they are just a little bit different. **What problems is Nextiva solving and how is that benefiting you?** They work with us as a customer to them make sure we are happy with call clarity, quality, and price of the service and what new features we have available to us in our price range. **Official Response from Fabio Dias:** > Hello James S. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you! ### 9. Easy-to-Manage Phone System with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry S. | Sr. Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** Unified communications: Voice, video, messaging, and customer interactions are all managed in one place. Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees. Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication. Customer support: Strong customer service is frequently mentioned as a differentiator. Scalability: It can work for small businesses and grow with larger organizations. Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows. Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. **What do you dislike about Nextiva?** There are no downsides at the moment. The system works perfect! **What problems is Nextiva solving and how is that benefiting you?** Better customer support and system met all of our needs compared to the previous vendor. ### 10. Nextiva helps me deliver better partner results **Rating:** 5.0/5.0 stars **Reviewed by:** Liju T. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2026 **What do you like best about Nextiva?** What I like most is how easy it is to use. I’ve been using Nextiva for more than a year, and it’s been very simple to navigate, look up contacts, and handle the basics without any hassle. Overall, I really love it. **What do you dislike about Nextiva?** To be frank, based on my usage so far, I haven’t run into any issues. This is great. **What problems is Nextiva solving and how is that benefiting you?** I don’t have to use my personal number for business purposes anymore, since all of our business communications go through Nextiva. It’s available on both desktop and the app, which makes it even better and easier to stay connected. The previous app we used had a lot of outages and would constantly hang, so this has been a big improvement for us. Since switching, the abandoned rate for our CS team has fallen by 40%. ### 11. Nextiva’s Anywhere Access Makes Taking Calls Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Yula M. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about Nextiva?** The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. **What do you dislike about Nextiva?** The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has helped resolve the clarity of calls as well as creating a simple call flow that helps all our needs. The ability to manage the account on your own has been great compared to other companies which require calling in or emailing support. ### 12. Easy-to-Use Communication Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 13, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** We've had a very positive experience with Nextiva. The platform is easy to use, reliable, and has helped improve how our team communicates with customers. It offers the features we need in one place, making day-to-day operations more efficient. The customer support team has also been responsive and helpful whenever we've needed assistance. Overall, Nextiva has been a dependable solution that has made it easier to provide a great customer experience. We'd recommend it to businesses looking for a reliable communications platform. **What do you dislike about Nextiva?** No real issues. There have been times when it appeared the website may have been down and we were unable to log in. But that doesn't happen often. **What problems is Nextiva solving and how is that benefiting you?** Helped to streamlined our communication processes. ### 13. Reliable Candidate Texting, But Occasional Display Glitches and Hard-to-Resolve Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 29, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** It’s app-based, so I never have to give candidates my personal number. Do Not Disturb actually works, which makes it easy to fully unplug on PTO. It’s been reliable the last few months, and when it’s running clean it does everything I need for candidate texting and calls **What do you dislike about Nextiva?** We’ve hit occasional display glitches, like two text threads looking merged when they weren’t. Support couldn’t replicate them, so they went unresolved. Hasn’t happened recently. It can be frustrating, but eventually the tech issues are resolved over time.. **What problems is Nextiva solving and how is that benefiting you?** It keeps my work texting and calling separate from my personal phone, so candidates only ever have the Nextiva number. That means I can hand a role off or step away without giving up my cell. Do Not Disturb lets me actually be off when I’m off instead of fielding candidate calls at night. And having call and text history in one place makes it easy to see where a candidate left off before I follow up ### 14. Effortless Setup, Needs Better Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2026 **What do you like best about Nextiva?** I really like that Nextiva allows me to make outbound phone calls and receive inbound calls from anywhere, essentially acting as an office on the go for me and my employees. This makes my life easier. The website user interface is great, especially since I have a high turnover rate with employees; it makes it easy to log in, switch phone numbers, and program phones quickly without needing to call customer service. I also appreciate the mobile app, as it clearly separates personal calls from business calls. The overall interface is impressive to me, and the initial setup was extremely easy. Additionally, having the ability to field calls when I need them is invaluable because, as they say, time is money. **What do you dislike about Nextiva?** Customer service when calling in. It used to be really good, and lately, it is not good at all. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows me to make and receive calls anywhere, effectively turning my phone into a mobile office. It simplifies managing employee phone numbers with a user-friendly interface and distinguishes between personal and business calls on my phone, making my work life easier and more efficient. ### 15. Reliable, Fast, Easy to Use—With Excellent Call Quality and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mogamat K. | Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** It is reliable, fast and very easy to use. It’s customer service is great. Call quality is excellent.When listening to calls to evaluate our service ,Nextiva has made it so easy and the system is very reliable . **What do you dislike about Nextiva?** We have had no issues for the past 5 years **What problems is Nextiva solving and how is that benefiting you?** Our customers can contact us 24 /7 and if we offline they can leave us a message and when our internet comes back online the customer would have left a message or Nextiva gives them the option to send a call back via email .Customer retention ### 16. Cost-Effective and Easy with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Nextiva?** I love how Nextiva has saved us a lot of money compared to Comcast, which was getting very expensive. The service is very easy to use, and I love the mobile phone app. I also enjoy being able to get an email and listen to my voicemails wherever I am, which is really convenient if I'm away from my desk. Additionally, the initial setup was very easy because my representative did it for me. Their customer service is wonderful, which is why I'd rate them a 10 out of 10. **What do you dislike about Nextiva?** The user interface was a little difficult to learn, but once you get the hang of it, it's easy. **What problems is Nextiva solving and how is that benefiting you?** Nextiva saves us a lot of money compared to Comcast. I love that I can receive emails with voicemails, making it convenient to listen to them wherever I am. It was also easy to set up with help from my representative, and their mobile app is very handy. ### 17. Nextiva Keeps Business Calls Seamless on My Cell—Even When I’m Away **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten F. | Operations Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 17, 2026 **What do you like best about Nextiva?** It’s been great having all of our business calls come directly to my cell phone, along with a distinctive ringtone so I can immediately tell it isn’t a personal call. Because of that, I don’t miss business calls even when I’m traveling or out sick. I only wish we had started using Nextiva much sooner. **What do you dislike about Nextiva?** Our needs are fairly simple and we don't take advantage of many of the features. Given our basic needs, the service we receive is excellent. **What problems is Nextiva solving and how is that benefiting you?** Eliminating the need for costly landlines. And, we aren't tied to the office to receive calls. The service is a cost effective and flexible solution to make and receive business calls. ### 18. Nextiva Makes Calls and Texting Effortless, with Robust Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley W. | Customer Care Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about Nextiva?** Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager. **What do you dislike about Nextiva?** Biggest hiccup would just be that at times opening something like 'user' in another window doesn't always stay updated BUT that is not a deal breaker at all! **What problems is Nextiva solving and how is that benefiting you?** As a customer service driven company, having all customer communications in once place is key ### 19. Convenient Business Calling, but Reliability Issues Make It Hard to Rely On **Rating:** 0.0/5.0 stars **Reviewed by:** Monique D. | Mitigation Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** April 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** I really like being able to use my cell phone to make and receive business calls and texts without giving out my personal number. That feature is incredibly convenient **What do you dislike about Nextiva?** The reliability issues have been frustrating. I’ve had ongoing problems with calls going straight to voicemail after one ring that I cannot answer from my phone or computer. I’ve also had dropped calls. While support has been eventually been able to provide a temporarily fix, it returned, and the hassle to fix it is so much, which makes it hard to rely on for consistent communication. **What problems is Nextiva solving and how is that benefiting you?** Having a number to use without having to use personal cell number ### 20. Efficient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** March 31, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. **What do you dislike about Nextiva?** Their conference mode is difficult to access, and their voice mail menu is confusing to operate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to communicate with personnel. It makes it easier interacting and notifying with colleagues and employees. Their app is awesome to use from any site, and their texting is fast and great. It saves me time and guarantees quality. ### 21. Flawless Service with Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Larry G. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Nextiva?** I really appreciate how Nextiva is less expensive than other services, and the technology works very well. The support is phenomenal, extraordinarily easy to work with, and very responsive. The equipment also works perfectly, and the service has been flawless. Since switching to Nextiva, I've had zero problems. I find it easy to use and user-friendly, even though the initial setup was a bit challenging, the tech support guided me through it smoothly. I'd recommend Nextiva to anyone who asks. **What do you dislike about Nextiva?** When I've lost power to the device, the phone device, all my saved quick dials go away. It would be nice if they could be stored online so they can be uploaded quickly. Other than that, I have no issues. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is affordable, user-friendly, and offers excellent support, making it reliable and easy to use. ### 22. Answer Calls Anywhere with Nextiva’s Desktop, Mobile, and App Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | Owner/Operator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. **What do you dislike about Nextiva?** We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. **What problems is Nextiva solving and how is that benefiting you?** Since we are a family run small business, we aren't always in the office to answer the phone, so being able to access it on the App is very helpful. ### 23. Reliable, Scalable Communications with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connor J. | IT Cooridnator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. **What do you dislike about Nextiva?** The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. ### 24. Unified Communication with Ease and Improved Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Pol C. | Team Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** I really like the ease of use of Nextiva, from its analytics tool to the call tool. I use Unity Supervisor and it helps me identify which KPIs to improve so that our service is better. Additionally, it solves a very important aspect by unifying the communication channel between our team in Argentina and the office in Miami, allowing us to manage and transfer calls as if we were in the same place. The creation of users is also very simple. **What do you dislike about Nextiva?** Without a doubt, there are some things in the call closures like it can lag a bit, but I estimate that it also depends on the PC. Perhaps if the program were even lighter, it would be better. **What problems is Nextiva solving and how is that benefiting you?** Nextiva unifies communication between our offices in Argentina and Miami, allowing us to transfer calls as if we were in the same place. Its ease of use, especially in its calling tool and Unity Supervisor, helps improve our customer service KPIs. ### 25. Nextiva is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Lester H. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** February 16, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** Nextiva is very easy to use and the support as well as the account rep we used to get on board are fantastic. Needless to say we are going to roll the service in all of our locations. **What do you dislike about Nextiva?** I havent found any downsides about Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Getting rid of those old lines. **Official Response from Fabio Dias:** > Hello, Lester. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate your feedback. Should you need anything, don't hesitate to let us know! ### 26. Nextiva Offers Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Nextiva?** The most helpful thing about Nextiva is their ability to be available or make someone available to lend assistance when you need it. **What do you dislike about Nextiva?** The only downside that I have experienced with Nextiva is having a few VOIP hardware that they did not support. Which is not really a negative because you cannot support every piece of hardware out there. **What problems is Nextiva solving and how is that benefiting you?** For those small offices or home offices that still rely on old technology like land lines, Nextiva makes it really easy to choose their VOIP offerings. The cost savings alone is a huge deal. I trimmed my budget by $2k a month switching to Nextiva from AT&T and the service provider. Integration was a breeze and the speed of the VOIP is leagues above landlines. ### 27. Top-Tier Integrations, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbie N. | President/Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about Nextiva?** I love using Nextiva for communication across my company's branches through a unified phone system. It's really convenient to have a shared menu that maintains one phone system for every location while allowing for individual setups. I appreciate that it's easy to use on both mobile and desktop platforms. The excellent customer support team helped me connect Nextiva to my CRM, which benefits my team because we can contact clients directly from the CRM, update notes, and store recordings all in one place. This integration makes our operations fast, efficient, and easy, saving us both time and money. The initial setup was very easy with excellent support. **What do you dislike about Nextiva?** I'd love it if the recordings were hosted or it was easier to find the recordings. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to connect my main company with branches via one phone system, improving communication. The CRM integration lets us contact clients directly, update notes, and manage recordings efficiently, which saves time and money. ### 28. Great Reporting and Call Logs, but Call Transfers and Support Need Streamlining **Rating:** 3.5/5.0 stars **Reviewed by:** Alondra R. | Clinical Coordinator Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2026 **What do you like best about Nextiva?** The reporting feature is great, and phone calls work well. the survey function for each call is also great! Allows me to review call logs a bit faster **What do you dislike about Nextiva?** Transferring calls takes a lot of steps. When I try to get assistance from Nextiva, it often feels like I’m not a priority. I’ve had to submit multiple emails and tickets just to get someone to respond. The reporting function is great, but I had to figure it out on my own through a lot of trial and error. **What problems is Nextiva solving and how is that benefiting you?** Helps me identify which team members are more active than others with calls ### 29. User-Friendly Phone Service Provider For Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Nick Z. | Insurance Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far. **What do you dislike about Nextiva?** I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to transfer and route phone calls throughout the office quickly and seamlessly. It has also made it easy for us to set up custom voice-recording phone trees, along with after-hours voicemail and call forwarding. Overall, it helps us stay connected with our clients in a more efficient way for both parties. ### 30. Well priced, very stable, and reliable with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Systems Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 12, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** We have been very happy using Nextiva since 2016. At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones. System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours. The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections. Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal. We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features. Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need. It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts. Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. **What do you dislike about Nextiva?** Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them. At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. **What problems is Nextiva solving and how is that benefiting you?** Currently there aren't any new problems Nextiva is solving for us. In fact the system has been very stable for a few years. ### 31. Great Call Quality and Easy Schedule Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda J. | Office Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. **What do you dislike about Nextiva?** We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has always been willing to speak with us about our issues and offer solutions, our business just has not wanted to invest in the Call Center. ### 32. Easy to Use Across Phone and Computer—Smooth Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** It’s easy to use, and it’s available on both my phone and my computer. **What do you dislike about Nextiva?** I don’t have any dislikes. Everything runs smoothly, and I haven’t run into any issues so far. **What problems is Nextiva solving and how is that benefiting you?** They provide a great service, and I have no complaints. ### 33. Nextiva is AMAZING. Highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use. I have been a customer for over 15 years and love the service. **What do you dislike about Nextiva?** I don't have anything bad to say about them. **What problems is Nextiva solving and how is that benefiting you?** I moved out of a brick and mortar office and now work for myself. I love that I could port my old number easily and forward my VOIP line to my cell when needed. The Vfax and conference lines are a huge benefit. **Official Response from Alexandra Lueck:** > Hi Derek, I am so happy to hear that our Nextiva app has changed the game for you and your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements to the app. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 34. User-Friendly and Efficient Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2026 **What do you like best about Nextiva?** I like that Nextiva is easy to navigate and manage settings. It has a good connection and I can use it on-the-go, which is convenient. I appreciate that the tabs are big and clear, making it user-friendly. I can take calls and use it on my phone, which helps when I need to switch quickly. I use the contacts feature to see colleagues' availability, which helps me serve clients faster. Nextiva also makes it easy to adapt for new colleagues, which is great for our team. The setup was straightforward, taking about thirty minutes, which was pretty easy. Overall, I think it's a user-friendly tool that meets my communication needs. **What do you dislike about Nextiva?** No complaints at the moment **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves a lot of problems for me by getting my voicemails on time and allowing text message reception. It's very good for quick communications if there are issues with sending them in. ### 35. Reliable All-in-One Phone System with Intuitive Admin Portal and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adalberto G. | IT, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. **What do you dislike about Nextiva?** While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the problem of fragmented and unreliable business communications by bringing voice, messaging, and call management into a single, stable platform. Prior to using Nextiva, managing phones required juggling multiple systems, vendors, and configurations, which created unnecessary complexity and downtime risk. By centralizing our phone system, call routing, voicemail, and user management, Nextiva has simplified administration and reduced the time spent maintaining and troubleshooting communications. Users can work from desk phones or softphones without changing workflows, which supports hybrid and remote work without added overhead. From a business standpoint, the reliability of the platform has reduced call related issues and interruptions, while the admin tools make it easy to adapt call flows and users as the organization changes. This has improved consistency, reduced operational friction, and allowed IT to focus on higher value work instead of phone system maintenance. ### 36. Reliable and Easy-to-Use Business Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ronell P. | National Sales Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. **What do you dislike about Nextiva?** Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has streamlined our business communications by bringing calls, voicemail, and call routing together in one reliable platform. Previously, managing our phone system and making sure calls were handled properly could be inconsistent and time-consuming. With Nextiva, we can route calls more efficiently, stay responsive to clients, and reduce the chances of missed opportunities. Overall, it has improved our professionalism and made day-to-day operations smoother, more consistent, and more dependable. ### 37. Nextiva App Replaces Hardware with a Robust, Flexible Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** UGo C. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Nextiva?** Of all the features, I appreciate the Nextiva App the most! It essentially replaces the need to have any hardware. I also appreciate how robust and flexible the phone system is. **What do you dislike about Nextiva?** Selecting features needed could be done done better. But with represtative help easy to overcome. **What problems is Nextiva solving and how is that benefiting you?** We are an inbound helpdesk company... ability to receive calls wherever we are is essential. Nextiva solves this. Additionally, being able to be seen as coming from the same environment is essential... Nextiva allows all of our calls to be routed from a central environment. ### 38. Nextiva service is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Systems Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 15, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. **What do you dislike about Nextiva?** There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping to solve the "single pane of glass" issue by integrating email, calls, meetings, appointments, and etc to one single platform. **Official Response from Alexandra Lueck:** > Hi Aaron, Thank you for taking the time to leave us a review, your feedback matters a lot to us. We are happy to provide you with a business communication solution you know you can count on. Operating from one platform is the best part! Please don't hesitate to reach out to me directly at reviews@nextiva.com if you need any additional help integrating CRM. Have a great day! - Alex from Nextiva ### 39. Very Easy to use VoIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bob L. | Vice President of Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 08, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones. **What do you dislike about Nextiva?** We used to have some problems with the app in the past, being a little buggy but the past couple of years it has been very solid! **What problems is Nextiva solving and how is that benefiting you?** Our team can connect wherever we are and the phone rings, so being across the country in different locations is the same as if we were in one physical location. It just "works"! ### 40. Straightforward Setup, Excellent Call Quality, and Great Value with Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Carla S. | Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 02, 2026 **What do you like best about Nextiva?** We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. **What do you dislike about Nextiva?** sometimes if you call the 1800 number, there are long waits **What problems is Nextiva solving and how is that benefiting you?** Nextiva helped us manage customer calls more effectively. Features like call routing and voicemail management ensure customer inquiries reach the right person quickly, which has improved response times and customer satisfaction ### 41. Powerful Tools That Improve Employee Visibility and Training **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy R. | Operations Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Nextiva?** I like all the tools we were able to add to the account, because they give us better visibility into our employees and let us use the data as training material. **What do you dislike about Nextiva?** Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it. **What problems is Nextiva solving and how is that benefiting you?** The workflow visualizations have been really beneficial for me, especially because I use them during coaching and training sessions. ### 42. Simple, Reliable Service with Helpful Support and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** WorkWiser T. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 22, 2026 **What do you like best about Nextiva?** It´s very simple to use, I´ve been using outside of USA since I got it, it provided the solution I needed at the moment I needed. Customer Support team is always helpful and kind. I´ve had no complaints in over 3 years. Performance is good, pricing is good for what they offer. I haven´t used any integrations or AI so far. **What do you dislike about Nextiva?** It gives me a phone number in USA for my business, it resolves the issue that I don´t live in USA, but still need a phone number. **What problems is Nextiva solving and how is that benefiting you?** I needed a USA phone number to apply for bank account and comply with regulations my clients needed. ### 43. Seamless Transition, Impressive Support **Rating:** 5.0/5.0 stars **Reviewed by:** ACCS R. | Special Programs Project Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 20, 2026 **What do you like best about Nextiva?** I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. **What do you dislike about Nextiva?** The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. **What problems is Nextiva solving and how is that benefiting you?** We use Nextiva for our call center, main business line, and ticket management for Alabama 811, helping us stay organized and connected with various departments. ### 44. User-Friendly, Intuitive, and Reliable with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** William K. | Truckload Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nextiva?** User-friendly, intuitive, reliable and there is a great support team **What do you dislike about Nextiva?** The mobile application could use some improvements and the desktop application can be a little buggy depending on your computer and connection **What problems is Nextiva solving and how is that benefiting you?** Every time I reach out to support I am assisted very quickly. No problems ### 45. Exceptional Call Quality and Ease of Use with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about Nextiva?** I really appreciate the "great quality on the phone calls" that Nextiva provides, which helps a lot in solving my communication problems. I can reach my clients anytime without worrying about the call quality. I also like the "easy access to everything in the app," which makes using it very convenient for work. Plus, the ability to "put my calls on hold" is a feature I value the most since it helps me manage my calls effectively. The setup was "super easy, no problem at all," which was a nice touch. **What do you dislike about Nextiva?** Just the thing that the little screen that shows new calls interrupts me if I am writing something on another page **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves my communication problems, allowing me to reach clients anytime with great call quality. It's easy to access everything, and I value features like holding calls. ### 46. Great demos and frequent updates, but admin documentation needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. **What do you dislike about Nextiva?** There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs ### 47. Reliable, Feature-Rich Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Linda F. | Practice Manager and Co-owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2026 **What do you like best about Nextiva?** I find the system to be very reliable, and I appreciate the ability to manage our setup through their online platform. It has a lot of features that work well for our business. **What do you dislike about Nextiva?** Support can be difficult to communicate with. **What problems is Nextiva solving and how is that benefiting you?** I cannot think of specific problems. We recently experienced a billing issue, but support seems to have rectified that. ### 48. Nextiva: Reliable Service, Easy Portal, and Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** jaimie c. | SureStart Business Coach, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. **What do you dislike about Nextiva?** Building reports has been a challenge even with the SOPs. **What problems is Nextiva solving and how is that benefiting you?** Nextiva manages the phones across all 180 of our locations, ensuring the connectivity we need to keep our business operating. ### 49. Efficient Setup and Stellar Support with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 03, 2026 **What do you like best about Nextiva?** I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. **What do you dislike about Nextiva?** Nothing **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for inbound and outbound calling for my small business. It's easy to use, effective, and has great support. The onboarding process was well coordinated. Customer support and the application save time and solve problems. ### 50. Reliable Tool with Excellent Call Features, Needs UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about Nextiva?** I really like how reliable Nextiva is as a tool. It always works when I need it for work and business calls. Being able to add multiple people to the same phone call is amazing and is especially helpful for having meetings with multiple people. The initial setup of Nextiva was 100% easy and intuitive, which is something I really appreciate. **What do you dislike about Nextiva?** I think the user interface could be visually improved overall. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves not having a US phone number in my phone. I also find being able to add multiple people to the same phone call amazing for having meetings. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+22%3A08%3A27+-0500&secure%5Bsession_id%5D=d3b837fd-c7f3-4099-9679-ee022602a90f&secure%5Btoken%5D=95368d44732bcc5bd1c7401125cadfe856b7f4c8a117c60260f71d92e09594a2&format=llm_user) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,627 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,417 reviews)