--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 388 scale: '5' date_modified: '2026-11-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

CallTower Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

CallTower Reviews (388)

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Reviews

CallTower Reviews (388)

View 1 Video Reviews
4.3
388 reviews

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Pros & Cons

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Ron D.
RD
Ron D.
Associate Engineer
Enterprise (> 1000 emp.)
Originally submitted 7/7/2026
"Easy-to-Use, Cost-Effective Cloud Calling with Minor Porting Issues"
4.5/5
What do you like best about CallTower?

I like CallTower's easy-to-use web interface because it eliminates the need for on-prem equipment to manage or upgrade. Having one location for all phone numbers is really convenient. I also appreciate the DID management feature, and I'm drawn to CallTower because it offers cost savings. The setup was simple, and overall, these factors contribute positively to my experience with CallTower. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Porting of numbers needs to be improved. Instead of relying on application interfaces, an escalation procedure requires human intervention. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review and for sharing your experience with CallTower. We're pleased to hear that our ability to support multiple UC platforms has helped you deliver the right solution for your business while reducing costs.

We also appreciate your candid feedback regarding the porting process. We're always looking for ways to improve the customer experience, and comments like yours help us identify areas where we can do better.

Thank you for choosing CallTower. We value your partnership and look forward to continuing to support your communications needs.

Ricardo G.
RG
Ricardo G.
Information Technology Manager
Mid-Market (51-1000 emp.)
"Reliable Support, Consistent Performance, and Competitive Pricing"
4/5
What do you like best about CallTower?

Their Customer Service is reliable, they seem to have good integrations, their performance is consistent, and price is very competitive. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The UI/UX could be improved. As for the AI/intelligence features, we haven’t tested them yet, so I don’t have much to comment on there. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your thoughtful review and for highlighting the reliability, performance, and value you've experienced with CallTower. We're especially glad to hear that our customer service team has been there when you need us and that our Microsoft Teams integration is helping support consistent communication across your organization.

We also appreciate your candid feedback regarding the UI/UX experience. Input like yours helps us continue improving the platform and prioritize enhancements that make day-to-day administration easier for our customers.

It's great to hear you're already seeing value from your Teams integration, and we look forward to supporting you as you explore additional capabilities, including intelligent call routing and automation features. Thank you for trusting CallTower as your communications partner.

Verified User in Chemicals
AC
Verified User in Chemicals
Mid-Market (51-1000 emp.)
Originally submitted 9/22/2026
"Quick, Easy Microsoft License Management with a Straightforward UI"
4/5
What do you like best about CallTower?

My favorite feature is being able to adjust our Microsoft licenses quick and easily right through the site; no waiting required. Straight forward and easy to use UI. It processes new user setup quickly too which helps with onboarding. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The MFA to login is very quirky. Sometimes works, sometimes it doesn't and you have to wait or try multiple browsers to get it to let you in. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your feedback. We're thrilled to hear that the CallTower portal helps simplify Microsoft license management and user provisioning, making it faster and easier than working directly through the Microsoft admin center. It's great to know that the intuitive interface and seamless Teams integration are delivering value for your organization.

We also appreciate your feedback regarding the MFA login experience. We understand how important reliable access is, and comments like yours help us identify opportunities to improve the user experience and platform reliability.

Thank you for trusting CallTower to support your licensing, provisioning, and communications needs. We're grateful for your partnership and your insights.

KA
Kelly A.
Network Administrator
Mid-Market (51-1000 emp.)
"SLW Review"
5/5
What do you like best about CallTower?

Support always responds quickly and is genuinely helpful whenever I reach out. The interface is also very easy to use, which makes the overall experience smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

So far there is nothing that I've found that I dislike. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review! We're glad to hear our support team has been responsive and helpful whenever you've needed us. Delivering the kind of service customers can count on is something we take great pride in.

We're also happy to hear CallTower is helping support your Microsoft Teams environment and Landis Attendant Console. Thank you for your partnership and for trusting CallTower with your business communications.

AB
Anthony B.
Director of Information Systems
Small-Business (50 or fewer emp.)
"Three Years with CallTower: Reliable Service and Responsive Support"
4.5/5
What do you like best about CallTower?

We’re now in our third year using CallTower, and we haven’t had any problems at all. On the occasions when we do have questions, their team responds quickly and thoroughly. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Our implementation was a bit bumpy. We got through it and everything has been fine since. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review and for being a valued CallTower customer for the past three years. It's great to hear that your Zoom phone solution has been performing reliably and that our team has been quick to provide thorough support whenever needed.

We appreciate your transparency about the implementation experience. While we're happy we were able to work through those early challenges together, we're always looking for ways to make onboarding smoother and more seamless for new customers.

Thank you again for your partnership and continued trust in CallTower.

Antonio F.
AF
Antonio F.
Enterprise (> 1000 emp.)
"One-Stop Shop for Seamless Telecom Integration"
4.5/5
What do you like best about CallTower?

I like CallTower because it's a one-stop shop for our needs. They provided great support to migrate from our existing platform to Microsoft Teams and assisted in building menus. They're also excellent in configuring and supporting devices. This all-in-one support has simplified our processes, including migrating all numbers to one carrier which makes billing easier. The resources assigned were really knowledgeable and helpful, making the setup process very easy for us, even though it was our first time doing anything like this. I recommend them all the time and would give them a nine out of ten. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

I could use some help with improvement on managing new projects. There's some new technologies and opportunities getting shared with us, but not all fit into our current working model. One of them is the rent-to-own option, which is continually presented to me despite having expressed that I'm not interested. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your experience with CallTower. We are glad to hear that our team was able to support a smooth migration to Microsoft Teams and provide the hands-on guidance, device support, and number consolidation that made the process easier and billing more manageable.

It means a lot to know our resources helped make a first-time project feel straightforward. We also appreciate your candid feedback around how new technologies and options are introduced. Your input is valuable and helps us improve how we align recommendations with each customer’s operating model. T

hank you again for your trust and for recommending CallTower.

John R.
JR
John R.
IT Coordinator
Mid-Market (51-1000 emp.)
Originally submitted 8/20/2024
"Quick Service and quality support that go the extra mile."
4/5
What do you like best about CallTower?

The service department is very helpful whenever I have a problem. They respond quickly and are dependable. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

MFA has issues loading when logging in to the webpage. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your positive feedback! It's great to know that our service department has been helpful and responsive when you've needed support. We're committed to providing dependable solutions, and we're pleased that we've been able to assist with obtaining new DID numbers and resolving connection issues with Microsoft. Your satisfaction is important to us, and we're here to ensure that your experience continues to be seamless. If there's anything more we can do, please don't hesitate to reach out.

Nick M.
NM
Nick M.
VP Sales and Operations
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Call Tower: Easiest Microsoft Teams Partner with Great Pricing and Support"
4/5
What do you like best about CallTower?

Call Tower is the easiest Microsoft Teams partner we work with. Great pricing and project management support. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Call Tower is great. We always include in our Microsoft Teams opportunities. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review and for your continued partnership. We're honored to be a trusted part of your Microsoft Teams opportunities and appreciate your recognition of our pricing, project management, and support teams.

Helping make transitions and cutovers as smooth as possible is a priority for us, so it's especially rewarding to hear that we've been able to reduce the burden on your back-office team and simplify the customer onboarding experience. Thank you for trusting CallTower, and we look forward to supporting many more successful deployments together.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
Originally submitted 2/24/2022
"Affordable Service with Great Support, but Reporting Needs Improvement"
4.5/5
What do you like best about CallTower?

I like CallTower for their low price and excellent customer service. They also provide a really stable system. I use the phone service and SMS texting through CallTower that integrates within the Teams application, and it works well. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Reporting is not good. I have to submit a ticket every month to get user reports. It would be much better if there was just an account I could log in to or an automated report that would send to me. Also, the porting was a nightmare. The porting took way longer than what was promised. Review collected by and hosted on G2.com.

Response from Kade Herbert of CallTower

Thank you for your review! We appreciate this constructive feedback.

Verified User in Furniture
AF
Verified User in Furniture
Mid-Market (51-1000 emp.)
"Strong Microsoft Licensing Management"
4/5
What do you like best about CallTower?

Microsoft licensing management is very important. I'd say we're getting what we pay for. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The user interface could be improved. The save buttons are too small, and the error processing leaves a lot to be desired. Sometimes the app doesn’t perform as intended, which makes it frustrating to use. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review. We're pleased to hear that CallTower is helping streamline Microsoft licensing and Teams phone number management while keeping those services in one place.

We also appreciate the constructive feedback regarding the user interface. We understand how frustrating it can be when workflows aren't as intuitive as they should be or when an application doesn't behave as expected.

Your comments have been shared with our team as we continue to enhance the platform and user experience. Thanks again for your partnership and valuable feedback.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

11%

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