ManageEngine ServiceDesk Plus MSP

4.7
(3)

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

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dhruv g.
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Verified Current User
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"Not complex and feature rich service desk software"

What do you like best?

1. Easy to use interface.

2. The fonts used in the program for all the options are perfectly sized i.e. not too big and not too short

3. It is highly customisable especially in regards to setting time options for notifications after an email is received.

4. The support team is very quick to respond to queries/suggestions etc.

5. Asset management is also included which is added benefit and easy to use.

What do you dislike?

Not much to dislike as it contains every feature one may want in a service desk software. but the software's implementation should be a bit easier.

Recommendations to others considering the product:

One of the best and easiest to use software for service desk management.

What problems are you solving with the product? What benefits have you realized?

Better handling of customer tickets.

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UI
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Full-featured Ticket tracker that is easy to learn"

What do you like best?

The design isn't overly complicated. After joining a company that had already implemeneted ServiceDesk, it only took one training session to learn everything I needed.

What do you dislike?

The autoresponses have some odd formatting sometimes. It can be customized to make the emails more aesthetically pleasing, but I wish that the default email styling was a little better.

Recommendations to others considering the product:

This is a fully-enterprise solution. For any implementation serving less than 50 users please evaluate carefully.

What problems are you solving with the product? What benefits have you realized?

Servicedesk provides an easy way for me to track and complete requests and tickets. Within the organization, it allows reports and status to be easily shown with live updates.

What Service Desk solution do you use?

Thanks for letting us know!
AC
Administrator in Computer Networking
Validated Reviewer
Verified Current User
Review Source
content

"ManageEngine ServiceDesk Plus for helping our IT Helpdesk"

What do you like best?

with this software all request from the user can centralization to our helpdesk team. and we can use it for reporting.

What do you dislike?

this software have so much features so we need time to time to learn about this software.

What problems are you solving with the product? What benefits have you realized?

all request in one software, so the user who need guide from IT Helpdesk can making a ticket.

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