# net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 192 ## About net2phone net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization. Unite, net2phone's flagship solution for businesses, offers an all-in-one solution for voice, video, and messaging, offering seamless communications. Manage teams, effectively collaborate, and support customers no matter where you are.With over 40 innovative VoIP features, you’ll keep your customers happy while boosting overall business communication. Manage teams, effectively collaborate, and support customers no matter where you are. Stay flexible and make and receive calls using a browser, mobile app or desk phone from anywhere in the world. Get more done with teams and clients using our included video conferencing tool, Huddle. Use video recording, screen sharing, break-out rooms, and other productivity-enhancing features without additional subscriptions. Use included SMS and chat to keep your personal number private and maintain your business identity when communicating with teams and partners. Send updates, photos, videos and files to quickly share information. Integrate your business phone system with your existing tools to streamline processes and create structured workflows. Seamlessly integrate with top productivity apps or create your own with our open API. Streamline, improve customer satisfaction and lower costs with our feature-rich business communication solutions. ## net2phone Pros & Cons **What users like:** - Users appreciate the **ease of use** of net2phone, enjoying its simple interface and multiple tracking options. (4 reviews) - Users commend **Net2Phone's outstanding customer service** , consistently praising their prompt and helpful support team. (3 reviews) - Users commend Net2Phone for their **exceptional customer support** , highlighting prompt responses and dedicated assistance throughout the experience. (3 reviews) - Users appreciate the **affordable pricing** of net2phone, significantly cutting costs compared to competitors. (2 reviews) - Users value the **responsive and helpful customer service** of net2phone, ensuring a great experience throughout. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users frequently face **connection issues** with net2phone, impacting usability and integration with other systems. (2 reviews) - Users face **minimal customer service** with net2phone, leaving them frustrated by unsupported integrations and unclear billing. (2 reviews) - Users experience **poor customer support** from net2phone, facing unresponsive communication and unresolved billing inquiries. (2 reviews) - Users find net2phone to have a **lack of intuitiveness** , complicating basic tasks and diminishing user experience. (2 reviews) - Users frequently experience **long wait times** for support and face unresolved issues, causing frustration and workflow interruptions. (2 reviews) - Users face significant **phone issues** , experiencing navigation difficulties and constant communication failures with net2phone's equipment. (2 reviews) - Users are frustrated with the **poor customer support** from net2phone, often feeling ignored and undervalued during issues. (2 reviews) - Poor Quality (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) ## net2phone Reviews ### 1. Simple Queue Setup, but Reporting and App Stability Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Joel G. | Service Desk Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about net2phone?** Simple phone system with ability to create MSP-required queues for different scenarios **What do you dislike about net2phone?** The reporting feature needs work. Also, the app (mobile and web) are unstable. **What problems is net2phone solving and how is that benefiting you?** Able to route many calls into our support phone queue and share them as needed. ### 2. Effortless Call Tracking and Remote Work Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about net2phone?** I like net2phone because it allows me multiple ways to track calls, missed calls and voicemails. It is simple and easy to use as well. They have a desktop version that allows you to work and receive calls remotely. **What do you dislike about net2phone?** There is not much to dislike about net2phone. **What problems is net2phone solving and how is that benefiting you?** It allows me to read my voicemails as they come in. That helps me multitask when I am unable to answer a call because it allows me to see who is calling and what they might need with the visual voicemail. It makes me more efficient at work. ### 3. Limited Support and Follow-Up Hold Back an Otherwise Simple MS Teams Integration **Rating:** 2.5/5.0 stars **Reviewed by:** Jose V. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about net2phone?** It’s simple for users, and the integration with MS Teams works well almost all the time. **What do you dislike about net2phone?** Tech support is limited and lacks proper follow-up. **What problems is net2phone solving and how is that benefiting you?** Having a remote team spread around the globe, it’s helpful to still have a local phone number for customers to reach us. ### 4. Great support but not an equally great service **Rating:** 3.0/5.0 stars **Reviewed by:** Larry M. | It and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about net2phone?** Best thing about Net2Phone is their support. They have been prompt to respond and eager to help with whatever problem I've thrown at them. I couldn't ask for more from a support staff than I've seen from Net2Phone. **What do you dislike about net2phone?** The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. **What problems is net2phone solving and how is that benefiting you?** We can use the call analytics to see what calls are coming in and to where much easier than we could with our previous system. Configuration is much easier, like setting up ring groups, departments, schedules, etc. My job is easier now with Net2Phone. ### 5. Not the best option for a VOIP telephone service provider **Rating:** 2.5/5.0 stars **Reviewed by:** Jennifer G. | IT SYSTEMS ANAYLST, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about net2phone?** Their online portal is somewhat easy to use an manage. **What do you dislike about net2phone?** they don't know how their product integrates with your own custom set up, so the support they provide is minimal. It's too bad because if they could get their products to work well with teams calling that would be the best since this is industry standard. All telephone calls and routing has to go through their portal, not teams admin portal. **What problems is net2phone solving and how is that benefiting you?** We are going to be moving in another direction away from Net2phone since it does not integrate well with teams. ### 6. The onboarding experience was brutally awful. **Rating:** 1.5/5.0 stars **Reviewed by:** James E. | Attorney - Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about net2phone?** So far, less than a full week into using net2phone, the only advantage that I can see is the price. I cut our costs significantly, but there is nothing better from a product standpoint between this service and the one we were using before. Hopefully our perspective changes over time, but I am not hopeful given the truly awful onboarding experience. **What do you dislike about net2phone?** We just started using net2phone less than a week ago and the list of dislikes so far is very long. The biggest beef was with the onboarding process. We completed net2phone's setup spreadsheets and scheduled our port over date weeks in advance. On the day of the port over, we were told to expect about 15-20 minutes of down time but that was it. Only on the date of the port over were we told we had to figure out how to reboot and reset all of our Polycom phones. Which meant either hunting for passwords because the Polycom default password didn't work or going through a fifteen minute override process for each phone. Long story short, we spent the entire day working through equipment issues that could have been dealt with on a weekend or off hours to avoid impacting our work day. Not a peep of apology from net2phone when I expressed frustration over that. And then, on the product side, the mobile app is twice as glitchy as the app for our prior provider - somthing I told them was a big issue for us and our remote employees. To me, the worst part has been that all involved at n2p have completely ignored my complaints - acting as if everything were just fine. **What problems is net2phone solving and how is that benefiting you?** As of right now, n2p isn't really solving any problems that we had previously. If anything, the service is worse. The most critical piece in our selection of n2p was the claims that their mobile app and portal were state of the art and 99.9% efficient. If we said 50% efficient, we'd be stretching it. ### 7. Superior product, exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about net2phone?** While net2phone's product is not too different functionally from others, it is the customer service and support that sets it apart. Often the sales folks are accommodating but as soon as the contract is signed, the support disappears. This is not the case with net2phone - they are responsive and super helpful. Highly recommended. **What do you dislike about net2phone?** It is not the most intuitive system, but the exceptional support more than makes up for it. **What problems is net2phone solving and how is that benefiting you?** We can do call routing, set unique office hours, everything you need. ### 8. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pat T. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about net2phone?** Very helpful and knowledgeable staff. From order processing to delivery and implementation **What do you dislike about net2phone?** There is nothing to mention here as the staff is very helpful. **What problems is net2phone solving and how is that benefiting you?** Their products are easy to use, setup and support is always very helpful. ### 9. Should have read the fine print. **Rating:** 0.0/5.0 stars **Reviewed by:** Daniel V. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about net2phone?** The software for providing telecommunications to our business for Microsoft Teams via Direct Connect was somewhat straightforward. That is the extent of the good things to say about net2phone. **What do you dislike about net2phone?** Be sure to read the contract carefully as we were hit with many early terminination fees (ETF) when we moved to another provider. We moved due to the lack in transparancy for billing for serivces we were trying out. We cancelled some of those services since we were no longer using them and wanted to know what to expect in our next bill. Good luck getting an answer out of them or via any of the portals they provide. They responded with a screenshot of my current bill and I was left with the answer "wait for the next bill". Unacceptable for a telecommunications company. Support was lacking greatly in that it seemed as though I was communicating with a gradeschooler who had been on the job maybe a week. **What problems is net2phone solving and how is that benefiting you?** Integrating with Microsoft Teams to provide Direct Connect so that Teams would provide all communications needs for our company. ### 10. quick response time. complete easy to follow instruction, to resolve issue **Rating:** 5.0/5.0 stars **Reviewed by:** lisa q. | admissions coordinator/receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about net2phone?** well, it's a phone and I'm the receptionist, so i couldn't do my job without a phone. these phones are very very easy to use.! **What do you dislike about net2phone?** someties my staff have a hard time navigating the phone. **What problems is net2phone solving and how is that benefiting you?** we are a rehab center and definately need phone for communication ### 11. Awful **Rating:** 0.0/5.0 stars **Reviewed by:** LaRae R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about net2phone?** This is the worst choice we have ever made. They cut our old phone lines when installed so it would cost us $40k to switch back to any other carrier. These phones do not work the customer service is bad too. We can not contact each other in the same building let alone sustain clear calls. I would never think this company is someone to work with. Ever. **What do you dislike about net2phone?** They are useless paperweights. They aren't phones at all. They can't communicate with each other or the outside world with any form of consistency. **What problems is net2phone solving and how is that benefiting you?** There are zero benefits ### 12. One stop shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis S. | Trusted Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about net2phone?** They install with support with an onboarding specialist. This person is dedicated to you from beginning to end and beyond. All support is US based. Lower price than the competitors. Lots of support. **What do you dislike about net2phone?** They provide weekly onboard training. Not every vendor is perfect. The good news is that they will honor and improve promised features. **What problems is net2phone solving and how is that benefiting you?** There are more expensive services. This UCaaS solution provides value and quality in a single bundle. ### 13. Worst customer service and partner support ever. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about net2phone?** I cannot think of anything positive to express about net2phone. **What do you dislike about net2phone?** They care nothing about customer support. They advertise that there system is set up for ease of management but they force you to call them for what should be the simplest of functions. They also over bill by excess regulatory fees. They never work with customers to resolve problems in a professional manner. In fact, they threaten to cancel the customer's service whenever there is problem that they do not want to address. These problems go to the hightest levels of management. **What problems is net2phone solving and how is that benefiting you?** They originally quoted a contract that benefitted the customer, but as time went on they only hampered the customer. ### 14. Customer service was outstanding throughout the process. **Rating:** 5.0/5.0 stars **Reviewed by:** Kiel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about net2phone?** cost and quality of service, as well as technical customer service **What do you dislike about net2phone?** i don't have any as of yet, being new to the platform and installation. **What problems is net2phone solving and how is that benefiting you?** 10yr old Avaya system not accessible or functional, this replaces that in-house solution. ### 15. Great Product with Excellent customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** RONALD F. | Computer Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about net2phone?** Net2Phone is a robust replacement for our old phone system. It is fully customizable. Once, I was about to have a bad experience, filled out a survey, and within minutes had my answer and both an email and another tech called me with the confirmation and clarification. I was more than satisfied, and time and time again the support team has delivered -Excellent customer service! **What do you dislike about net2phone?** Net2Phone is completely customizable, which unfortunately means you have to build it into a complete solution, it has all the tools but if I had to choose one thing that could be improved I would love to see the Help files completely reorganized to illustrate and highlight Net2Phones potential so together we could achieve the optimum configuration for our needs- just to be clear the support team members are the best and their support is awesome. I would just like to feel more comfortable about my system knowledge and make sure my requests make sense given the current architecture **What problems is net2phone solving and how is that benefiting you?** Net2phone is our company's first venture into VOIP services I am still investigating the options. Any obstacles were handled so quickly by the support it is hard to remember any important ones. The only thing that comes to mind is that I wish the call log was more accessible. What I mean is 2 things first, I would love to be able to print a company phone book. (for anyone especially new employees and remote workers) so that anyone could have a list of internal contact information without having to go on the web. We have Salespeople who are always in the field and several "work from home" individuals who would benefit from this. Right now, if I print a company directory it limits my view and prints out to 10 contacts to view or print and Every page has to be viewed and printed separately. so instead of a nice 1 or 2-page contact sheet, it prints an awkward 10-page monstrosity that is no help to anyone. If I export the data to Excel it is basically like starting from scratch the format it pulls done not easily allow you to add cell phones and other contact information. I also have the optional receptionist-console however because I am only the backup receptionist all of my call history lists only the main number instead of the caller id on every call. And, on the analytics page: for example, would say 7 calls came in for the period the receptionist answered all seven calls but because my phone rings simultaneously mine report says I have missed between 14 and 20 calls with Simo ring and forwarding. I wish there was a way for it to report accurately call disposition ### 16. Would definitely not recommend. Salesman was great - customer service is not. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about net2phone?** Easy sales process and onboarding. We use the bare minimum of N2P functionality - desk phones, text messages, holiday schedules, and mobile app/call forwarding. We rarely, if ever, have issues with missed texts or dropped calls. **What do you dislike about net2phone?** Customer service is horrendous. 2 situations lead to this review: 1. Our bank account was randomly drafted in the middle of the month for double our usual bill. After much back and forth and half answers from a customer service rep, they confirmed that was a mistake on their end and credited the account. The process of getting to that obvious conclusion was painful and a waste of our time. 2. We canceled one of our lines and returned the leased phone we have had for a year or so. We were asked to return the phone in its original packaging with the manual - which we did. They charged us $300 stating that the phone did not work. As proof they sent a photo of the phone screen that had some fingerprint smudges. After putting up a fight, they agreed to only charge $150. **What problems is net2phone solving and how is that benefiting you?** N2P provides VoIP, text messages, ring groups/departments, holiday schedules, call forwarding, and mobile app forwarding. ### 17. Fully Customizable, Scalable, and User Friendly Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about net2phone?** I am a big fan of how user friendly the administrative portal is to use. It is straight forward, easy to navigate, and allows for frequent changes as business needs dictate. It is rarely time consuming to orchestrate any changes, and the analytics area provides a lot of valuable business insight about user's activity levels. **What do you dislike about net2phone?** The onboarding process was a bit time consuming and arduous for my 5 office organization. The combination of porting phone numbers and configuring the headsets was lengthy. It is fair to note that some delays were out of net2phone's hands, such as the turnaround time on porting numbers. Net2phone made the process as easy as they could. **What problems is net2phone solving and how is that benefiting you?** Net2phone allows me to manage our 37 line phone system spread out across 5 physical office locations in a clear and effective manner. It allows for call recording for training purposes, strong analytical data to monitor user's activity levels, and has a wonderful mobile app for bouncing between a soft phone and desk phone. Net2phone has allowed us complete flexibility to customize our phone system to our unique business needs, and has improved our customer experience by streamlining communication activities effectively. ### 18. Extremely Satisified **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer M. | Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about net2phone?** I have used several different VOIP providers and Net2phone delivers on service and price. I have setup many clients of mine with Net2phone and each and every time thee Net2phone staff has done an amazing job on the setup and onboarding and when I have needed help with phones and devices they always are 10/10. **What do you dislike about net2phone?** There few if any downsides and actually their lack of a true inside sales team is a benefit to most companies because it means you will get the best service using your trusted internet services agent to get connected with Net2phone. **What problems is net2phone solving and how is that benefiting you?** In my technology practice Net2phone is providing my customers with an excellent Ucass platform. ### 19. Good Service at a Good Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about net2phone?** Their Customer support team is really hands on and gets things resolved. Also not too expensive. **What do you dislike about net2phone?** There are companies out there with more features. **What problems is net2phone solving and how is that benefiting you?** Business phone system at a reasonable price. Works good. ### 20. Mark at Net2Phone makes this company the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about net2phone?** My husbands business was undergoing a hostile takeover attempt. Mark helped me during my lowest point. He quickly resolved the matter and found an amazing "out of the box" solution. Fighting an evil hostile company was daunting but having an Angel like Mark helping us was beyond amazing. Thank you !!! ( He has a lovely Irish accent too) **What do you dislike about net2phone?** Only downside is I could not run to staples and buy phones in an emergency when hostile employee threw all our phones out. **What problems is net2phone solving and how is that benefiting you?** Emergency need to get control of our phone number after hostile takeover attempt. ### 21. A good, lower cost phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Pete G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about net2phone?** The portal is easy to navigate, and their support staff is fairly responsive and have been able to resolve our issues quickly. Setting up the system is straightforward and intuitive. **What do you dislike about net2phone?** There are hidden taxes and fees that are added onto the bill that are not discussed on the inital quote, close to 25% of what the initial quote was. This is not a deal breaker, but it would have been nice to have a frank discussion about the total charges. The portal has some limitations for admin access, and you need to contact support to make certain changes. **What problems is net2phone solving and how is that benefiting you?** Net2Phone offers a cost-effective solution to traditional landlines. It allows for the possibility of true remote work, and the conferencing app Huddle is another way to have meetings. ### 22. Excellent VOIP system! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura K. | Director of Nursing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about net2phone?** It is portable-we can bring our phones home or not bring them home, but still have access to the phone ringing at all times (that we select each day/week/month). I love the clearness when speaking and hearing others speak. I used to have difficulty with the old phone line phones, but since using the voice over internet phone system, I no longer have that concern. Extremely easy to use/learn usage and follow as an administrator the calls/voicemails, length of time to answer, etc. **What do you dislike about net2phone?** The only issue is if the internet goes down, so do our phones. Fortunately, this is rare now that Comcast has finally fixed our internet lines. We had issues before VOIP, and they were forced to find the problem once we purchased this system! **What problems is net2phone solving and how is that benefiting you?** As a small business, it makes for easier transfers to one another, managing messages for others, transferring messages, etc. The phones and phone system are sleek, easy to use and program. Great individual voicemails as well. ### 23. Net2Phone Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about net2phone?** We have used Net2Phone for many years, and they are outstanding. Anytime we have service requests, they are handled promptly and efficiently. Everyone is friendly and helpful. The portal is excellent, and the app is wonderful too. It is effortless to work from anywhere. I highly recommend them. **What do you dislike about net2phone?** I have nothing negative to say about Net2Phone. This is not their fault, but the Polycom phones are not the greatest. When calls come in, the telephone becomes unfunctional to put a call or hold or access other features. **What problems is net2phone solving and how is that benefiting you?** We recently went through a buyout and had a phone # port out in error. Net2Phone got to the bottom of the issue, and we are in the process of porting it back to us. ### 24. IT Guy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about net2phone?** -Canadian -affordable -epic tech support so far **What do you dislike about net2phone?** No complaints as of yet, just hope they net2phone stays canadian. **What problems is net2phone solving and how is that benefiting you?** solution for at home offices. ### 25. Addressed all concerns and questions on their service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about net2phone?** Live, friendly, people, motivated to assist you. The employee was very paient and knowledgable about thier services.Just keep up the good customer service, and you have a customer for life. **What do you dislike about net2phone?** The service as come a long way, the only complaint I have is they were not as helpful a couple years ago, but they have grown leaps and bounds form that point. Keep it up! **What problems is net2phone solving and how is that benefiting you?** Losing contacts on the pages, however it seems the Tech support provided a Template to sove that problem. ### 26. Needed to tweak a phone que and thought I knew what I was doing but wanted to double check. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about net2phone?** The Net2Phone reps are always, without fail, exemplary!!! It does not matter which Rep I talk to, they are always professional, knowledgeable, and willing to laugh with my dumb jokes. Thanks again y'all!!! **What do you dislike about net2phone?** Our Company doesn't make setting changes often enough, so I forget how to make them when changes are required. I feel as though I need to bug the Reps a little more often than I would prefer. **What problems is net2phone solving and how is that benefiting you?** Streamlining our communication process, with the four companies under my care, as administrator. Changes are quick and easy compared to hardline phones' lengthy and antiquated process. ### 27. Horrible customer service. **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about net2phone?** Nothing, I am very disappointed in this service. **What do you dislike about net2phone?** Customer service and the lack of attention to tickets opened. Extremely difficult to set up and very little help from the engineering team. **What problems is net2phone solving and how is that benefiting you?** None, they have been more difficult than any phone system I have dealt with. And again, HORRIBLE customer service. ### 28. Terrible experience **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about net2phone?** That I ported off the Net2Phone platform and finally don't have to deal with them. **What do you dislike about net2phone?** They're a nightmare company to deal with. They had a multiple billing errors, when we needed technical support they couldn't fix things do I paid a tech for help and now I provided 30 day notice and theyre sending a $600 ETF and I'm going round and round emailing them showing them their emails with my contract end date and still no conclusion **What problems is net2phone solving and how is that benefiting you?** Net2phone isn't helping my company solve any problems. I've had to get and pay outside resources to fix anything and now we're leaving them and they're messing up final bills. RUN. DON'T SIGN WITH THEM, ### 29. Incredible Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about net2phone?** The customer support is so helpful. Any time I have had an issue or concern, I have been able to speak with a live person who always goes above and beyond with their assistance. **What do you dislike about net2phone?** Sometimes it is difficult to establish new schedules for the ring groups. I have also been having trouble getting calls to ring on just my staff's cell phones and not on any office device. I am sure the awesome customer support can help me though. **What problems is net2phone solving and how is that benefiting you?** We are able to put together a warm line resource without having to use an answering service. This will make our product more personalized, streamlined and effective. ### 30. Amazing Team **Rating:** 5.0/5.0 stars **Reviewed by:** T K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about net2phone?** Small team which excells at delivering value! Everyone I have worked with does know what they are doing and can help out! When there is a challlenge, you can call in and get ahold of the people that can help. **What do you dislike about net2phone?** Nothing I can think of right now, they deliver as they promise! **What problems is net2phone solving and how is that benefiting you?** Many features for call routing which enables our team to be much more deliberate when answering calls. Another big thing is the analytics provided by their online Attendant console, really helps to drive individuals' performance! ### 31. Switch was easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about net2phone?** Training is provided. customer service was great. **What do you dislike about net2phone?** I am not sure yet as we just got the new system. **What problems is net2phone solving and how is that benefiting you?** Easy to reprogram when new employees start here. ### 32. Helpful with time sensitivity! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about net2phone?** We have used net2phone for almost 10 years and it is mostly perfect! **What do you dislike about net2phone?** No real downside... it would be very helpful if we could search for recorded calls via a telephone number vs by date **What problems is net2phone solving and how is that benefiting you?** Temporary holiday welcome greeting ### 33. A huge step up **Rating:** 5.0/5.0 stars **Reviewed by:** Matt N. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about net2phone?** We lowered our monthly phone bill and gained international calling, our two primary goals for going to a VOIP service. By getting extensions, an auto attendant, and individual voicemails, we feel more professional to first-time callers and have reduced some of the receptionist burdens from our bookkeeper. We also started using Yealink's ruggedized phones on the factory floor, a vast improvement over the old phones we've used and replaced for decades. Net2Phone's onboarding specialist was helpful with any questions we had, and after two months, we haven't had any problems. **What do you dislike about net2phone?** We haven't had any problems with Net2Phone, and I'm sure that if we did, they would remedy the issue. **What problems is net2phone solving and how is that benefiting you?** We didn't have international calling with our old landline and were paying much more for it. Switching to Net2Phone allowed us to make calls to Mexico and reduced our phone bill. ### 34. Hard work, results, and well done! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about net2phone?** Service after the sale. Customer Service reaction time via email. **What do you dislike about net2phone?** Documentation and customer education after the sale. The more customer usage of features mean more retentions and chances of error witch by customer usage will inspire N2P to fix its inherit hidden problems. **What problems is net2phone solving and how is that benefiting you?** Remote work, facilitating a single office experience to our customers from work force working remotely. ### 35. Efficient and Happy to help. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about net2phone?** Over multiple interactions with a variety of individuals (from support to Customer Satisfaction to Acct Management) each person was enthusiastic to help and ensured any 'transfer' to another dept/individual was complete prior to stepping away from the call. **What do you dislike about net2phone?** Some things aren't as intuitive as they could be. **What problems is net2phone solving and how is that benefiting you?** The ability to quickly deploy and/or redeploy hardware when an Employee's status/role or location changes. ### 36. have received excellent service so far **Rating:** 5.0/5.0 stars **Reviewed by:** Rick K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about net2phone?** SIP trunks work - very little tech support needed **What do you dislike about net2phone?** Miss the phone and personal talk. Now most work is done via email. **What problems is net2phone solving and how is that benefiting you?** Once the SIP provisioning is done, it works. I rarely have issues. ### 37. Their support is bad **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2023 **What do you like best about net2phone?** When the service works the call clarity is on par with other SIP trunk providers. **What do you dislike about net2phone?** When we have issues, which is infrequent but critical, their support regularly takes exceedingly long times to review basic issues. It's something that's happened many times. This time specifically, I reached out because I have only two companies (RocketCyber and Cities Digital) telling me they're suddenly getting a busy signal when calling our SIP trunk. All other people are fine. It's very strange and of course we looked at our PBX internally; blacklist etc. Call isnt reaching the PBX at all so we open a ticket with them. I opened the ticket on a Monday, and by Thursday they're still asking me what number it was/ what time. Said I needed to provide an example that occured within the last 24 hours. I said, well, if my ticket had been responded to on Monday or Tuesday you'd have that. The call comes specifically from RocketCyber NOC for early detection malware alerts and I can't force them on a dime to call us. The Friday after that, an entire week has gone by and crickets, and Im getting an automated email that if I dont respond they'll close the ticket. Last year at one point we had an issue that took two weeks to get a reply at all! We had a client with one way audio issues, which is usually a NAT issue in the VoIP world, but it only happened on a few inbound numbers. All others were fine. Since firewall rules dont discriminate against phone numbers we figured there might be an issue on the carrier end. If it was a NAT issue then we'd have it on every call. We popped in our FlowRoute DID and everything went away. Left it that way for like a week to be sure.... Bottom line is that none of the issues I've had have been resolved to my satisfaction, its difficult to get them to follow up, onboarding was painful for my last 3CX deployment; the specialist was hard to get to follow up and that account had a lot of DID's. I'd really just recommend you steer clear; they're in a crowded market space; 3CX phone system no longer supports them; just go with someone else. **What problems is net2phone solving and how is that benefiting you?** We need a SIP trunk for our 3CX PBX phone systems that we sell and deploy. **Official Response from Kristy Martin:** > We are sorry to hear about your recent experience with our support and onboarding teams. We take all feedback seriously, especially negative ones, as we use them to improve our services. We understand that you have had issues in the past, and we regret that we have not been able to resolve them to your satisfaction. We want to assure you that we take all issues seriously and work diligently to resolve them as quickly as possible. We appreciate your honest feedback, and we will use it to improve our services. If you would like to discuss your concerns further or have any other questions or issues, please do not hesitate to contact one of our Customer Success Managers at customersuccess@net2phone.com. Thank you for your time and consideration. ### 38. Terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about net2phone?** There is nothing to like, the service and response time is terrible. There is no direction in how the process works and who is involved. **What do you dislike about net2phone?** Everything, the onboarding and provisioning tasks were a complete nightmare, emails and requests are ignored or it takes days and reminders to get a response. **What problems is net2phone solving and how is that benefiting you?** The hope was to move to their platform and use MS Teams, however they failed to mention that there are limitations to using their platform and they have no experience to assist with Teams. **Official Response from Kristy Martin:** > Hi there, We're sorry to hear about your negative experience with net2phone, and we appreciate you taking the time to provide feedback. We apologize for any inconvenience or frustration you may have experienced so far. We will review our processes and make necessary improvements to ensure a smoother and more transparent experience for our customers. We regret that you encountered difficulties with our platform's integration with MS Teams. We understand the value of seamless integration and the benefits it can bring to our customers. Our onboarding and support experiences cover the provisioning, support and training for the net2phone platform, as well as the instalment of the MS Teams integration. Primarily, MS teams specific product training and support can be sourced through Microsoft. We value your business and would like to address your concerns directly. We encourage you to reach out to our customer success team customersuccess@net2phone.com so that we can investigate the issues you faced and work towards finding a resolution together. Thank you again for bringing these matters to our attention. ### 39. Always Friendly Always Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about net2phone?** We have been using this company for a few years now. Any time I need help their staff is always there, always know what they are talking about and always friendly. What's not to like? **What do you dislike about net2phone?** When the internet goes down so does our company but that's the sad part about VOIP in general. It's rare so not a deal breaker. I would recommend VOIP to anyone. I recently learned (this past weekend) that all the people who have copper lines with Bell Canada will be switching over to FIBE and they will now lose their dedicated phone lines in case of a power outage. If there is no power you will no longer be able to call anyone, not even 911 so if you don't have a cell phone....... I guess you are SOL. Oh wait, this was supposed to be a dislike. Nope, sorry can't think of anything bad all things considered. **What problems is net2phone solving and how is that benefiting you?** Setting up a call group for our customer service agents. This system is more versatile than Bell Canada ever was. ### 40. Easiest to implement and responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Judi H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about net2phone?** The ease of implementation is key. All phones are pre-programmed, and boxes are labeled with the user's name and extension number. Phones arrive before porting date so we can ensure they are working and port date testing is thorough. Training materials are easily accessible and users/administrators can attend live training before or after installation. If I have needed support, response live and via email is very quick and technicians are very knowledgeable and thorough. **What do you dislike about net2phone?** More detailed information about the the scope of capabilities and limitations of phones/features prior to selling would be helpful. **What problems is net2phone solving and how is that benefiting you?** Quick installation. We were able to get a system up and running in 3 days for a customer who was completely out of service with their premise-based system. ### 41. Friendly service, quick responses, no outages, customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica H. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about net2phone?** I love being able to customize everything within our system at a click of a button. Having an auto attendant is absolutely amazing!! Over the past few years we have been able to quickly change modify how the system works best for our company as it grows and the needs change. **What do you dislike about net2phone?** I can't think of anything that is least helpful, but I would love to see a few features enhanced or added. It would be great to be able to have a company contacts list that everyone would be able to access, add, edit etc, for anyone that is outside of the organization. Also, the app is wonderful but we have had issues with connectivity and clarity when making call through that feature. **What problems is net2phone solving and how is that benefiting you?** Freeing up our front staff. We are a very busy medical office and with how we are able to set up our phone system, our frontline is not having to constantly answer the phone or even hear the phone ringing all day. ### 42. My experience was great and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about net2phone?** Jeff was very informative and walked me through everything he did. He upgraded our firmware on the phone because he saw it was outdated. He was patient and knew what he was doing. We got disconnected, and he called me right back without hesitation. Mr. Jeff was great; you are lucky to have him on your crew. **What do you dislike about net2phone?** Nothing. I have no issue with net2phone at this time. **What problems is net2phone solving and how is that benefiting you?** Registering phones, assigning extensions and anything else I may encounter regarding our phone service. ### 43. Excellent Service and Phone Provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan H. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about net2phone?** Allows us to work from anywhere. Smooth and efficient, never any issues! Would recommend it to all. Price is very reasonable as well! **What do you dislike about net2phone?** Sometimes the app is not as seamless as I believe it should be. **What problems is net2phone solving and how is that benefiting you?** Allows my staff to work from anywhere and never miss a beat! ### 44. highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Carver I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about net2phone?** love their simple online platform. easy to connect with clients via text. we also like that phone calls are recorded for quality assurance. the voicemail system is also convenient; allowing transcripts which can help ease the confusion of the audio. **What do you dislike about net2phone?** there aren't many things that our office has had issues with regarding the systems net2phone offers. this is one of the few vendors that our agency uses that does not end with frustration on a weekly basis lol. **What problems is net2phone solving and how is that benefiting you?** the ability to text clients. there is a lot of information that we need from clients that is more easily sent in a text platform than coming into our office or even emailing us. the ease of convenience is important beyond belief in this world of instant requirements. ### 45. Net2Phone is a good VoiP system with poor service **Rating:** 2.5/5.0 stars **Reviewed by:** Chris N. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about net2phone?** Net2Phone has a good interface to easily manage each location's phone system without extensive technical knowledge required. Managing the auto-attendant is easy because the system shows you visually what each button will do. **What do you dislike about net2phone?** Compatibility with popular carriers such as Rogers is fairly poor. There are known issues with the standard modems utilized by Rogers which will cause calls to frequently drop. Unfortunately neither Rogers or Net2Phone are willing to accept fault for this issue and you will be stuck with a faulty phone system unless you are willing to change your internet service provider. Which is a shame because the system itself is good at locations with other service providers. **What problems is net2phone solving and how is that benefiting you?** Net2Phone let's us manage several locations worth of phones from an easy to navigate interface. It is much better than some ISP provided solutions that have more obtuse interfaces. ### 46. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about net2phone?** Not needing a physical desk phone is convenient. Especially, since we have remote workers that sometime come into the office to do their work. **What do you dislike about net2phone?** Customer service is not that great and the call often cuts in and out so most of the conversation is missed. **What problems is net2phone solving and how is that benefiting you?** N/A ### 47. A real life-saver for a salesman on the go **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about net2phone?** I love the integration into all the platforms I access it on. I can seamlessly transfer between using my wifi landline office phone, or logging into the app on my cell phone, or through the website to answer, screen, or transfer my calls. **What do you dislike about net2phone?** I feel like the limitations are based on my lack of knowledge. I'm sure if I knew the right questions to ask of the Devs, I'd receive the service that I need. I can't think of anything glaring **What problems is net2phone solving and how is that benefiting you?** I can take my phone with me and answer calls to my "office" from anywhere that provides an adequate wi-fi signal/speed ### 48. Sales process was smooth, onboarding was slower than expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about net2phone?** I wanted to be served by a Canadian corporation. **What do you dislike about net2phone?** The service seems to be geared around a proprietary layer on top of industry-standard SIP technology, and the support team lacks critical knowledge of the tech. **What problems is net2phone solving and how is that benefiting you?** Needed an affordable VoIP service with SMS support. **Official Response from Kristy Martin:** > Thank you for taking the time to provide us with your feedback on your experience with our service. We appreciate your comments and are glad to hear that you chose net2phone Canada because we are a Canadian corporation. We apologize for any frustration or inconvenience caused by our proprietary layer technology and support team's lack of knowledge. We do have a second level of technical support who are trained more in-depth on SIP technology, and when required we loop them into our cases. Our team is continuously trained and equipped to handle various technical issues that may arise, and we regret that we were unable to meet your expectations. If you have any further concerns or questions, please do not hesitate to contact us by emailing success@net2phone.ca. We value your feedback and will use it to improve our services further. Thank you for choosing net2phone Canada ### 49. Pager adapter issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about net2phone?** Net2phone never give up a stuck in there with me and did all this and help me out so much. Great bunch of people to work with. **What do you dislike about net2phone?** Cannot think of any dislikes have always had a great experience **What problems is net2phone solving and how is that benefiting you?** Paging issues paging system would not work ### 50. Very stable for day to day use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about net2phone?** Having the call log with time stamps, caller numbers, search function, and call time logged is helpful for our sales and support team. Their support line has always been helpful and understanding when we have needed their assistance. **What do you dislike about net2phone?** Occasionally having to refresh the browser's cache due to computer microphone and headset audio not properly functioning feels like it shouldn't be required. Though support has always been helpful when needed. **What problems is net2phone solving and how is that benefiting you?** We are primarily an e-commerce business that sells physical products. Having a phone system available for day to day sales and service calls along with tracking helps for our analytics and support of our customers. ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+00%3A10%3A00+-0500&secure%5Bsession_id%5D=e7ac21bd-e85b-453b-afc6-cb224b78f42a&secure%5Btoken%5D=d8d0ba1ec7fa50136d8fc1459d65b4404c071c95af3bd9e325c8c133617d35e1&format=llm_user) ## net2phone Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## net2phone Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,394 reviews)