net2phone Reviews & Product Details

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

Seller

net2phone

Discussions

net2phone Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Ziad Ghadbane

Used by seoplus+ and 2 others

Beta

Pricing

Pricing provided by net2phone.

Business Lite

$29.99

Per User Per Month

View More Pricing Information

net2phone Integrations

(7)

Verified by net2phone

net2phone Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is net2phone, and what problem is it built to solve?

net2phone is a customer experience solutions provider that helps organizations understand and optimize customer interactions through AI-powered communication solutions. It brings together voice, messaging, video and chat experiences with intelligent insights aimed at supporting customer engagement, retention and growth.

What languages does net2phone support?

net2phone supports 4 languages: English, French, Portuguese and Spanish.

What company sizes and industries is net2phone the best fit for?

net2phone appears to be most relevant to small-business teams, with mid-market organizations also represented. Positive experiences span several industries, with stronger representation in areas such as construction, health care, telecommunications, financial services and nonprofit management.

Company size: Small businesses are the most represented, with mid-market teams also appearing frequently.
Industries: Construction, health care, telecommunications, financial services and nonprofit management are among the more represented sectors.

How long does it take to implement net2phone across a team?

Implementation is most commonly reported as taking less than a month, though the timeline can vary with number porting, device setup and the complexity of the deployment.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Reported less often

What customer support options does net2phone provide, and how do users find the overall support experience?

net2phone provides support through phone, email/help desk and chat, with 24/7 live-rep support. The support experience can be very responsive and hands-on, with users describing helpful guidance and quick issue resolution; others encounter slow follow-up or inconsistent technical expertise, particularly with more complex problems.

What is the experience like for teams switching to net2phone from another tool?

Teams have moved to net2phone from older landline and on-premises phone systems as well as other hosted phone platforms, often looking for lower costs, more flexible remote calling, or easier call management and support. Transitions can feel straightforward when onboarding and number porting are well coordinated, but device setup, porting and technical configuration can make the process more involved.

What features or capabilities could make net2phone even more useful?

Improvements to reporting, app reliability and day-to-day administration could make net2phone more useful for teams managing calls and users.

Call visibility: Add more detailed reporting and call-monitoring tools, including clearer call dispositions and visibility across extensions.
App reliability: Make the mobile and desktop apps more stable and improve call quality and connectivity.
Administration and guidance: Make the management interface easier to navigate and provide clearer documentation for configuring features.

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Vince T.

IT Support Specialist

Civil Engineering

Mid-Market (51-1000 emp.)

10/27/2026

"Reliable, Cost-Effective Cloud Phone System with Great Flexibility"

4.5/5

What do you like best about net2phone?

Net2Phone has been a reliable, cost-effective, and user-friendly business phone solution for our organization. As an IT administrator, I appreciate how easy it is to manage users, configure extensions, and support employees across multiple office locations.

One of the biggest advantages is the flexibility of its cloud-based platform. Employees can make and receive business calls from their desk phones, computers, or mobile devices. The web-based softphone is especially useful for remote and hybrid workers, allowing us to reduce our dependence on physical desk phones and save thousands of dollars annually.

Overall, Net2Phone offers excellent value, useful features, and the flexibility our business needs. I would rate it 9 out of 10! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

The biggest drawback of Net2Phone is its technical support. At times, it can be difficult to reach a knowledgeable support representative, and the assistance provided isn't always helpful in resolving technical issues. As an IT administrator managing multiple users, I would appreciate faster response times, more experienced technical support staff, and a better escalation process for complex issues. At some points, I felt like I got answered from AI agent (maybe it's true) rather than real person!

While the platform itself is reliable and easy to manage, the technical support experience could definitely use improvement. This is the main reason I rate Net2Phone 9 out of 10 instead of a perfect 10. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Net2Phone has helped our organization streamline business communications across multiple office locations while providing greater flexibility for remote and hybrid employees.

As an IT administrator, I appreciate having a centralized, cloud-based phone system that simplifies managing users, extensions, voicemail, and call routing.

Another major advantage is **zero-touch provisioning**, which makes deploying and configuring desk phones much easier. Instead of manually configuring each device, phones can automatically receive their settings, significantly reducing setup time, IT workload, and configuration errors. This is especially valuable when onboarding new employees or replacing existing phones.

One of the biggest benefits is cost savings. We recently started transitioning selected employees from traditional desk phones to Net2Phone's web-based softphone solution. This initiative is expected to save our company approximately $4,000–$5,000 annually without sacrificing essential phone functionality.

Overall, Net2Phone helps us reduce operating costs, simplify IT administration, and maintain reliable business communications across our organization. Its combination of centralized management, zero-touch provisioning, and flexible softphone capabilities makes it an excellent solution for our business. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for the detailed review and the 9 out of 10! We’re glad net2phone makes it easy for you as an IT administrator to manage users and extensions across multiple office locations, and that the web-based softphone is helping your remote and hybrid employees work from anywhere while cutting your desk phone costs.

We also appreciate your honest feedback on technical support, and we take it seriously. Our in-house support team consists of real humans and includes experienced technicians. We also have a dedicated escalation process for complex issues like the ones IT administrators manage across multiple locations. We’d like to make sure you have direct access to both. Please email our Customer Success team at customersuccess@net2phone.com and mention this review.

Larry M.

It and Communications

Small-Business (50 or fewer emp.)

Originally submitted 6/16/2025

"Great support but not an equally great service, especially the UI."

4/5

What do you like best about net2phone?

Best thing about Net2Phone is their support. They have been prompt to respond and eager to help with whatever problem I've thrown at them. I couldn't ask for more from a support staff than I've seen from Net2Phone. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for taking the time to share this, and for the kind words about our support team. Quick, helpful support is something we work hard at, and we’ll pass your feedback along to them.

We also appreciate the honest feedback on the day-to-day details, and we have good news on voicemail. Because net2phone is a hosted cloud phone system, your voicemail and features live in the cloud rather than on the phone itself. That means the phones you already have can do more than you might expect. We recently added the ability to forward a voicemail right from the voicemail menu while you’re listening to it: just press 8. No email needed, and no new hardware! But if your desk phones are rentals, we can also help you swap them for a different model if you'd like.

For company directory changes, our support team can make updates for you anytime. Just tell them what you need changed by emailing support@net2phone.com or calling 866-978-8260 (option 2).

See how net2phone improved

Alicia A.

Responsable de operaciones

Mid-Market (51-1000 emp.)

10/27/2026

"Agile Migration and Great Support, with Challenges in Telephony"

5/5

What do you like best about net2phone?

I like the predisposition of the executives: they follow up, respond immediately, take complaints very seriously, resolve them quickly, and are very kind. I was surprised by the robustness and versatility of Ucontact; since we implemented it almost four months ago, we haven't had any downtime. The migration was quick: in less than 15 days, we had 90% of the clients migrated and working perfectly. The initial setup was very simple, and by Wednesday after starting training on Monday, 80% of the clients were already managing. It also solves the immediate hiring of channels, and the client's own CRM design coexists perfectly with the need. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

I would have loved to have telephony and the platform together, but we couldn't use net2phone 100% due to delay issues and false AMD detections. I think more work needs to be done on telephony configurations because perhaps the platform loses robustness; with Ucontact, we had to use another carrier. If these issues are improved, we could have a single provider. Review collected by and hosted on G2.com.

Eduardo G.

Mid-Market (51-1000 emp.)

10/28/2026

"Simple, Intuitive, and Hassle-Free Phone Management"

5/5

What do you like best about net2phone?

I find it easy to manage the assignments and updates of my colleagues' extensions, and the configuration panel is very intuitive. I also value the console for managing their phone extensions and understanding the call flow. The initial setup was very easy: we just shared a couple of details with the account executive, and the corresponding area took care of all the management. net2phone has met our needs, and I highly recommend their service; I would give it a 10, and more if I could. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

So far, there is nothing I dislike. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for the wonderful review, and for the 10! We’re glad the net2phone admin console makes it easy to manage your team’s extensions, make updates, and see exactly how your call flows work. That’s what we aim for: a cloud phone system your team can run without hassle. We’re also happy setup was smooth. Our in-house onboarding team handles the configuration, so you can get up and running quickly. Thanks for recommending us, and we’re here whenever you need anything.

Susan H.

Project and Accounting Manager

Small-Business (50 or fewer emp.)

11/4/2026

"Useful Alerts, But Mobile App Glitches and Limited Settings Control"

2.5/5

What do you like best about net2phone?

The system works well for sending messages to my phone and email. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

I’m not able to use the app on my mobile phone consistently. There are glitches, and I can’t always make changes to the settings when I need to. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

TThank you for the review, and we’re glad net2phone is keeping you connected by delivering your messages to both your phone and email.

We’re sorry to hear the net2phone mobile app hasn’t been working consistently for you. We’d like to get this fixed. To help our support team troubleshoot, could you email us at support@net2phone.com, sharing a few details?

Your phone model and operating system (iPhone or Android, and version)

The version of the net2phone app you’re using

What happens when the app glitches, and which settings you’re trying to change

Depending on how your account is set up, some settings may be managed by your account administrator, and we can help sort that out too. Please email our Support team, and we’ll work with you directly to get your mobile app running smoothly.

kerri e.

owner

Small-Business (50 or fewer emp.)

9/8/2026

"Calling Customers from My Personal Cell Phone with Our Business Number is a Game-Changer"

4.5/5

What do you like best about net2phone?

my favorite feature is that i can now call customers from my personal cell phone using the app and it shows up as my business number Review collected by and hosted on G2.com.

What do you dislike about net2phone?

we're having to reboot our wifi 4-5 times a week because there is a lag in call conversations which is really frustrating for both us AND our customers Review collected by and hosted on G2.com.

Response from Ziad Ghadbane of net2phone

Hi Kerri! Thank you so much for taking the time to share this detailed review! We're pleased that being able to call customers from your personal cell phone while showing your business number has become such a game-changer for your workflow.

We're also glad our support team was able to jump in quickly and resolve the issue with your main handset. We strive for that responsiveness in every interaction.

That said, we're sorry to hear about the recurring WIFI issues causing lag in your calls. We'd love to help try to get this sorted out. Please reach out to your IT consultant, and our support team directly at support@net2phone.com so we can work together to find a solution.

Thanks again for your feedback and for being a net2phone customer!

Melissa J.

office administrator

Small-Business (50 or fewer emp.)

10/29/2026

"Streamlines Business Calls with Effortless Extension Transfers"

4.5/5

What do you like best about net2phone?

streamlines business calls and very easy to transfer to appropriate ext. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

There are a few technical issues and as the admin I would like to be able to see all calls coming in to every ext so they can be monitored and redirected if unanswered Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for the review! We’re glad net2phone is streamlining your business calls and making it easy to transfer callers to the right extension.

We appreciate the feedback on visibility as well. Being able to see calls across every extension, and make sure unanswered calls get redirected, matters for any admin managing a busy team. net2phone offers options that can help, such as ring groups and no-answer forwarding rules. We’d be glad to walk you through the best setup for your team and look into the technical issues you mentioned.

Verified User

Mid-Market (51-1000 emp.)

10/28/2026

"Reliable telephony that automates orders in seconds"

4/5

What do you like best about net2phone?

I like the reliability that net2phone provides us with every challenge we present, integrating functionalities or improving others. The IVR automates call handling and confirms orders. It also allows customers to request units for different addresses they have registered as usual and resolve their order in seconds. The transition was quite transparent, and net2phone adapts to different businesses. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

In general, net2phone works well. There are always options for improvement, and I would like them to be more proactive in offering services and improvements that can add value according to each client. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for sharing such a detailed review! We’re glad your IVR is automating call handling for your customers, confirming orders and letting them request deliveries to their registered addresses in seconds. That’s exactly the kind of workflow net2phone is built to support, and we’re happy the transition went smoothly for your team.

We also hear you on being more proactive, and we appreciate the feedback. Customer feedback like yours directly shapes our roadmap, and because we build and host our own platform, we can adapt to what our customers need. We’d love to review your current setup and share ideas that could add value for your business, from new integrations to our AI Agent, which can take order requests and customer questions in natural conversation, 24/7. If you’d like, I can also introduce you to our product team to share your ideas directly. Just email us at customersuccess@net2phone.com, mention this review, and we’ll set up a time.

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/3/2026

"Helpful Support Makes the Experience Smooth"

5/5

What do you like best about net2phone?

When support is needed they are helpful. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

The phone that I have through them is not very easy to figure out. Once you know how to do what you want to do on it, it's fine. Review collected by and hosted on G2.com.

Response from Denise Darienzo of net2phone

Thank you for the review, and for the kind words about our support team. We’re glad they’ve been helpful whenever you’ve needed them.

We also appreciate your feedback on your desk phone. Every phone model works a little differently, and there can be a learning curve at first. Our support team is happy to walk you through the features you use most, and we have quick reference guides, like our voicemail keypad cheat sheet, that make everyday tasks easier to remember. Many users also find it simpler to manage calls, voicemail, and settings from the net2phone Unite desktop and mobile apps. We also offer webinar trainings on many of the phone models, which are free to join. You can see the options here: https://www.net2phone.com/webinar-training/

See how net2phone improved