RingCentral Video Reviews & Product Details

I love using RingCentral Video to submit documentation for conversations I've had with families as a notetaker. It's an awesome product that helps me remember conversations by allowing me to look back at the transcription to update and remind myself of discussed items. I really appreciate that I can just turn it on in an instant, especially compared to other sites where there might be issues. As long as I have RingCentral, I can immediately click into it and utilize it without a hitch. I fell in love with it when I started using it, as it's very easy to use. Review collected by and hosted on G2.com.

Sometimes I have to look for it, but I usually don't have any problems with it. Review collected by and hosted on G2.com.

I love how RingCentral Video records and transcribes my calls. In some cases, it's hard to understand clients, and with transcription, it really helps me depict what the client is stating. The initial setup was sooo pain-free and certainly got a return on my investment Review collected by and hosted on G2.com.

I’m loving pretty much everything so far, and I don’t have any complaints at the moment. Review collected by and hosted on G2.com.

I really like the improvements in RingCentral Video's performance. The latest version uses far less memory, meaning I can have other tabs open to reference meeting topics without experiencing lag or crashes. The built-in AI is fantastic; it allows me to do tasks like summaries and action points that I would normally do with other tools like Google Meet. The 'AI Clips' are a really great addition that I didn't think I'd need, but now use all the time. The initial setup was very easy since we already use RingCentral voice calls as a company. Review collected by and hosted on G2.com.

The mobile app version isn't that good, but we rarely use it, so not an issue. The desktop app interface probably has too many features on it, so can look a little cluttered. Review collected by and hosted on G2.com.

What I like best about RingCentral Video is how it combines AI-powered productivity, ease of collaboration, and all-in-one communication tools in one platform. It helps make meetings smoother, more efficient, and easier to manage. Review collected by and hosted on G2.com.

One downside of RingCentral Video is that the interface can sometimes feel less intuitive compared to other video meeting platforms, which may require new users to spend extra time learning where features are located. Additionally, performance can occasionally be affected when internet connectivity is unstable, leading to lag, audio delays, or video quality issues. Review collected by and hosted on G2.com.

I like that RingCentral Video is our main voice and text system for work, and its video functionality works reasonably well. The smooth integration with employee cell phones is good, allowing us to avoid custom hardware while maintaining a professional external appearance for the phone and voicemail system. It provides a real phone number and integrates POTS, email, SMS, fax, and phone services. I appreciate that it allows us to avoid buying and maintaining separate hardware since the system loads as an app on employee phones. Additionally, the desktop integration is also good. Review collected by and hosted on G2.com.

I think that the app updates frequently which is nice, but sometimes this breaks the permissions on user cell phones. This can make the system flaky. The desktop integration is also good, but the SSO login and updates can make it hard to rely on especially for part-time employees who log in once or twice a week but are not always 'on' the same way. Not that easy, but once set up it runs off of a central server so it works fine. Review collected by and hosted on G2.com.

What I like most is the seamless transition between messaging, phone calls, and video. Being able to switch a phone call to a video meeting instantly, without hanging up, is a huge productivity booster. Review collected by and hosted on G2.com.

I’m not a fan of the high CPU and RAM usage. If you’re not on a high-end machine, the app can noticeably slow down your computer during larger meetings, especially when several AI features are running at the same time. Review collected by and hosted on G2.com.

I like the accessibility feature as there are various options for people to connect, whether they are internal or external. It's easy for my team members to join right away, and others can connect via phone number, meeting invite, text message, or email. There is always a way for someone to connect, which is very important. The initial setup is very easy, even on my phone, as there aren't too many steps, which is great. Review collected by and hosted on G2.com.

Sometimes the transition from audio to video is a bit delayed, so just more stability there would make the application even more user-friendly. There are slight delays at the moment at certain times. Review collected by and hosted on G2.com.

I like that RingCentral Video offers great connectivity and the ability to ring with notifications. It works better for showing live incoming calls and it also has the capability to transcribe voice to text. I appreciate the notification feature that lets me know if I've received any calls or messages. Additionally, I chose RingCentral Video because it helps me connect with all country codes without any restrictions. The initial setup was pretty easy, although I took some assistance to set up the number and all. Review collected by and hosted on G2.com.

You have to manually save the calls and outcomes. If you fail to save it then there won't be any track of the activity. Review collected by and hosted on G2.com.

I honestly think the best thing about RingCentral Video is how much it simplifies my life by letting people join meetings straight from their browser, without having to download anything. It makes me look a lot more professional when I’m meeting with clients because there’s no awkward “hold on, I need to install the app” moment—everything just works right away.

I’m also totally obsessed with the device flip feature. I can start a meeting on my laptop and seamlessly switch it to my phone if I need to grab a snack or head out, and nobody even realizes I changed devices. On top of that, the AI summaries are a total lifesaver since they automatically capture the key points and to-do lists, so I don’t have to worry about missing a detail if I get distracted for a second. Review collected by and hosted on G2.com.

On the other hand, it can definitely feel cluttered and overwhelming at times, simply because there are so many buttons and settings crammed into one place. If you’re not using every single feature, the interface starts to feel a bit heavy compared to more minimal apps, and I’ve had plenty of moments where I’m just hunting around for one simple setting. It can also turn into a headache if you ever need to change your plan or reach support, since you usually have to wait on an account manager instead of being able to fix it yourself in a couple of clicks. Review collected by and hosted on G2.com.

I use RingCentral Video for a remote pharmacy location to monitor prescription fills at the pharmacy, which allows the pharmacist to view the prescriptions being filled on video while being onsite at the drugstore. I appreciate that it eliminates the need for a webcam. I find the ease of setup and troubleshooting particularly great. It's a single point of failure, which simplifies troubleshooting. The integration with Microsoft Teams also enhances its usability. The initial setup was extremely easy, requiring just the installation of the program and ensuring the computer's camera was working. Overall, it's all around a great product. Review collected by and hosted on G2.com.

We have yet to find anything with RingCentral Video that we do not like after 3 years of use. Review collected by and hosted on G2.com.