SailPoint Reviews & Product Details

I had a wonderful experience at SailPoint Navigate 2025, appreciating the booth panels and customer success sessions. The platform approach of SailPoint is impressive, particularly in how it is continually bringing in more capabilities for future identity feature sets. I find this continuous improvement promising. Additionally, SailPoint has significantly enhanced my work processes by enabling the onboarding of 60 applications and simplifying the lifecycle journey for end users. The platform's flexibility allows me to incorporate my cybersecurity efforts, conduct quarterly access recertifications for admin identities, and automate aspects of my HRMS solution that were previously manual. This automation has been a game changer. Furthermore, the initial setup of SailPoint was straightforward, thanks to excellent support from Salesforce Professional Services and a partner, making the process smooth despite its technical nature. Review collected by and hosted on G2.com.

I find that while things have been generally fine, there are delays in delivering some requested features in the roadmap. This affects how quickly we can access new functionalities, which can be frustrating as it could potentially slow down our progress or prevent us from implementing certain features efficiently. Review collected by and hosted on G2.com.

Since adopting SailPoint ISC in 2021, we've seen steady progress in establishing it as a global tool for managing identities, user accounts, and access. The platform has proven to be a solid foundation for centralized identity governance, offering key functionalities that support compliance and operational efficiency across regions.

ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments. Review collected by and hosted on G2.com.

However, the pace of improvements has not always aligned with our expectations. While some enhancements have been valuable, others have taken longer to materialise, which has occasionally impacted our ability to respond quickly to evolving business needs.

We encourage continued investment in:

- Faster rollout of enhancements, especially those impacting automation and regional compliance.

- Improved user experience and interface responsiveness.

- More flexible configuration options to support time zone-sensitive processes and localized needs. Review collected by and hosted on G2.com.

I have been using SailPoint for user lifecycle management and find it incredibly beneficial for user access review. I particularly like the security features it offers, such as regular data backups and robust endpoint protection, which make me feel confident about the safety of our data. Its adaptability is another standout feature, allowing it to fit seamlessly into our operations. The initial setup of SailPoint was also quite easy, which I found to be a great advantage. Overall, these aspects contribute to my high satisfaction with SailPoint, as evidenced by my willingness to highly recommend it with a score of 10. Review collected by and hosted on G2.com.

I find the revocation requests in SailPoint to be challenging or lacking in some respects. Review collected by and hosted on G2.com.

SailPoint offers an easy to navigate product with extensive documentation which makes implementation a manageable task. The product comes with a whole lot of product specific connectors and also some standard connectors which can be used to integrate with a wide variety of systems. The user community of SailPoint is also quite active and supportive. Review collected by and hosted on G2.com.

While the platform is feature rich and they have a steady pipeline of features being rolled out, ideas from customers can take a long time to get on the roadmap. The other thing which I displiek about SAilPoint is the reluctance of their support team to get on a call to resolve issues. They are happy exchanging emails over days/weeks on issues which can be resolved over a 10 minute call. Review collected by and hosted on G2.com.

SailPoint provides outstanding orchestration and governance capabilities that, when properly implemented, can significantly strengthen identity lifecycle management across the enterprise. Its ability to centralize and enforce IGA controls is one of its greatest strengths—allowing organizations to automate complex workflows, maintain compliance, and improve operational efficiency.

However, realizing this value depends heavily on a well-structured deployment and standardized utilization. The platform offers strong ease of use once processes are established, but it’s not a simple “plug and play” solution. To unlock its full potential, organizations must invest the time to design thoughtful governance models, align business processes, and maintain disciplined operational practices.

When these elements are in place, SailPoint delivers impressive results: streamlined provisioning, stronger security postures, and better visibility and control over identities and access across the environment. Review collected by and hosted on G2.com.

While SailPoint is a strong platform, it can become overly complex when organizations lean too heavily on customizations. Excessive tailoring often introduces unnecessary technical debt, making upgrades and long-term maintenance more difficult.

In SailPoint IIQ specifically, it can be challenging to get clean, easily interpretable data to fully understand the underlying logic and processes. This can slow down troubleshooting and limit visibility for teams who weren’t part of the original build. Additionally, application onboarding in IIQ can be cumbersome and time-consuming, often requiring significant engineering effort and coordination.

Although SailPoint Identity Security Cloud (ISC) introduces new features that address many of these pain points—such as standardized connectors and improved onboarding frameworks—IIQ still places the burden on the organization to manage complexity carefully. For teams still on IIQ, these challenges can impact ease of use and slow the pace of identity governance modernization. Review collected by and hosted on G2.com.

No on-prem infrastructure required, making it easier to deploy and scale for modern IT environments. This is the biggest advantage of choosing IDN.

Supports a wide array of out of the box connectors and APIs for integrating with cloud and on-prem apps.

As a SaaS product, it receives regular updates and patches without customer side maintenance.

While not perfect, recent UI improvements for end-user access requests and certifications have made certain tasks easier Review collected by and hosted on G2.com.

The interface is overly basic and lacks essential features, you can’t sort access certifications or search within them, making navigation and management unnecessarily tedious.

Identity refreshes happen twice daily at approximate times, but you can't control when. Documentation is vague on the exact timing, which complicates planning and troubleshooting.

The platform is poorly documented. Common issues take weeks for support to resolve, and when you ask for docs, you often get pointed to outdated or irrelevant material. Review collected by and hosted on G2.com.

This is the best product I have used, and it is very easy to operate. I have been using it for the past four years after migrating from OIm. We have been able to use it for all possible use cases. In particular, I handle user access reviews, and the product supports millions of line items seamlessly. I feel fortunate to have this product, as it has helped us strengthen our security. Review collected by and hosted on G2.com.

We have certain use cases where we want to provide access to end users, but making UI changes to improve their experience is not straightforward. As a result, we often end up looking for external solutions. Review collected by and hosted on G2.com.

I really like the practicality of the SailPoint tool. Its functionality helps me in the development, auditing, and governance of access in an efficient manner. The experience with SailPoint improved significantly after installation and integration with other applications, which greatly facilitated the processes. The usability of the tool is highly appreciated, as it simplifies complex tasks related to identity management. Review collected by and hosted on G2.com.

There is nothing Review collected by and hosted on G2.com.

What I like best about SailPoint is its ability to provide centralized, automated identity governance across a diverse set of applications. The platform's flexibility in customizing provisioning workflows, implementing RBAC, and enforcing access policies makes it both powerful and scalable. I also appreciate how access reviews and audit trails are built-in, which helps ensure compliance without added complexity. Review collected by and hosted on G2.com.

While SailPoint is powerful and flexible, one challenge I’ve faced is that certain customizations — especially around rules, workflows, and connector configurations — can become complex and require deep technical knowledge. Also, error messages aren't always descriptive, which can slow down troubleshooting. However, with experience and proper logging, these issues become manageable. Review collected by and hosted on G2.com.

I like SailPoint becuase for their high quality products such as SailPoint IdentityIQ and SailPoint Identity Security cloud. They are the leaders in the IGA Space. They have broad list of connectors to support different applications integrations. SailPoint products are robust. Review collected by and hosted on G2.com.

I am disappointed working with SailPoint support time. Most of the time support team asks for the unnecessary details when we raise a case with support team. When folks from India raises tickets we get a response in different timezone by that time we can't replay immediately. In India working hour we will replay and then some one from onsite team replies back during night time, this process goes many days. When we ask for the call or meeting in overlap hours they denies. Review collected by and hosted on G2.com.