I really like the way the support is being offered. It’s based on first come first get/cruciality not based on the revenue generated.
Dedicated account manager for all type of customers.
Customers are customers irrespective of the revenue generated.
Simple Ui that never makes you feel down.
Immense potentiality in terms of Road map.
Releases every 2 weeks.
Also the importance of the features that is being released. SSO and Localisation etc,. In short span of time.
The work arounds - There is always another way to achieve an use-case here.
They assist you in-terms of customisation and they actually write and oass you few custom codes themselves.
Their support SLAs is good. No matter the time you ask mostly it would be resolved.
Powerful search. - The search is possible in terms of title, content and also the tags. Analytics help you get this improved
Report creation - Although their analytics is one of the strongest in the market, currently there is no possibility of custom report creation or having that delivered to you via email.
Localisation is something that can never be ignored and its power packed with the integration of Crowdin.
Even most of the Australian and US time zones are covered.
Overall this is awesome. I like the product very much. Review collected by and hosted on G2.com.