Document360 Reviews & Product Details

After a few months, most companies begin to accumulate knowledge - SOPs, important documents, standard answers to customer's questions, and reusable copy for advertisements. Although I've used a number of project management solutions, I was not familiar with software like Document360. While I cannot compare it to any similar products on the market, I can't imagine looking for another. This is much more visual than anything in Google's suite, which makes it ideal for expediting the flow of information - saving everyone from needless communication.

I've found it most useful as a tool for onboarding new employees. If you've set it up properly, they will have all the tools they need at their fingertips - meaning handholding will be keep to a minimum. Review collected by and hosted on G2.com.

Document360 does everything it promised to do. There isn't anything I particularly dislike about the software. Review collected by and hosted on G2.com.

- I liked the UI plug and play

-The plethora of apps which we can integrate makes it easy for us to plug it in with the apps we use on a day to day basis

- It had extensions with most of the tools I use everyday

- 24*7 support to help me at any point of time and ensure smooth configuration and setup

- Analytics capability is noteworthy Review collected by and hosted on G2.com.

- It lacks the enhanced search capability

- It would be nicer to include voice powered assistant at this point for the price range similar to

its competitor providers Review collected by and hosted on G2.com.

I really like the way the support is being offered. It’s based on first come first get/cruciality not based on the revenue generated.

Dedicated account manager for all type of customers.

Customers are customers irrespective of the revenue generated.

Simple Ui that never makes you feel down.

Immense potentiality in terms of Road map.

Releases every 2 weeks.

Also the importance of the features that is being released. SSO and Localisation etc,. In short span of time.

The work arounds - There is always another way to achieve an use-case here.

Powerful security.

They assist you in-terms of customisation and they actually write and oass you few custom codes themselves.

Their support SLAs is good. No matter the time you ask mostly it would be resolved.

Powerful search. - The search is possible in terms of title, content and also the tags. Analytics help you get this improved

Report creation - Although their analytics is one of the strongest in the market, currently there is no possibility of custom report creation or having that delivered to you via email.

Localisation is something that can never be ignored and its power packed with the integration of Crowdin.

Even most of the Australian and US time zones are covered.

Overall this is awesome. I like the product very much. Review collected by and hosted on G2.com.

There is nothing much to dislike here everything is usually in bits and pieces.

For example: Some of the early Australian and late PST regions are not covered. Review collected by and hosted on G2.com.

I like the fact that there are so many different features to this software. It is so useful and the features are pretty remarkable! There is so many different things to explore. I also like how the software works hand in hand with your other software. I think that is pretty cool. Review collected by and hosted on G2.com.

I don’t see anything wrong with it! I think that they have done a pretty decent job. Review collected by and hosted on G2.com.

I highly recommend this to friends and social circles that use document 360 because it's the platform where you get all the required tools on one page. I mean all the tools which are necessary now the day for the company to run its day to day operations.

the best thing is its user friendly. am using this and am loving it. Review collected by and hosted on G2.com.

why I got to know about this after so long.

few changes required when someone makes a webpage then it is difficult t find the option of web press so easily.

otherwise, it's all good and best. Review collected by and hosted on G2.com.

How easy the program is to use. Its pretty easy to navigate without going through the training. The program encourages you to find the answer to your issue yourself rather than asking someone else. It does not take alot of effort to create professional looking documents. The support team is excellent and is willing to extend use to solve any issues we may of had. I also like I can access the program from any device that I am using whether it be my computer, home laptop or my phone. Review collected by and hosted on G2.com.

I find the editor difficult to use. I wish they had spellchecker in the editor as well. You cannot import content from Word Press or Word. Which is a bummer. It is a little pricey for the program but the free trial is nice as well. Sometimes I feel the pages take a little bit longer to load than normal but that im sure will get better as the program enhances. I wish there was a 24 hour chat option for customer service as well as I think thats an easier option when trying to figure out an issue. No single content and sourcing reuse. As I do enjoy that ability to use this on my phone I wish they would make the navigation on the phone a little easier and less confusing. I would like to see the multi language option as a feature, we have employees who cannot read English very well Review collected by and hosted on G2.com.

- I trialed document360 for the FAQs in our NGO. It has a great UI and it is very easy to use

- It is better than helpjuice and zendesk guide in terms of support

-I like that it is easy and does not take much effort to create professional looking documentation. --Search is good

- I like the seamless compatibility on the mobile device Review collected by and hosted on G2.com.

- The Knowledge base integrations makes it a lot more pricy to add and do things

- For instance I tried connecting Freshchat sprout with Document360 but the version control feature that let me use various service offerings became pricey for each project

- Some features are still in the roadmap as it is a growing product but it takes a longer time for feature to come into existence rather than the promised date say for Q2 or Q3. Review collected by and hosted on G2.com.

- I love the way document360 is integrated with many apps to provide a seamless knowledge management experience

- Robust product with great UI

- Knowledge base setup is super fast

- They support multiple languages which is really useful for our customers in APAC

and European Markets which have native language speakers Review collected by and hosted on G2.com.

- No voice assistants or AI capabilities which is necessary for a knowledge base.

"Book a ship" is not the same as "ship a book" it needs to do a lot more than just parsing for keywords.

-I wonder if their Kbase is optimized for SEO but I did not have a look at it yet. Review collected by and hosted on G2.com.

I like the versatility of the application it does a lot and is easy to use if you are computer savvy.

I like the versatility of the application it does a lot and is easy to use if you are computer savvy.

I like the versatility of the application it does a lot and is easy to use if you are computer savvy. Review collected by and hosted on G2.com.

I don’t dislike anything at all. So yeah thanks! I don’t dislike anything at all. So yeah thanks! I don’t dislike anything at all. So yeah thanks! I don’t dislike anything at all. So yeah thanks! Review collected by and hosted on G2.com.

Document 360 is easy to use and have quick operation techniques which fulfill user's need, we can do many kinds of documentation, blog writing, and customer support Can create any project type and for your work easily create an article, edit the documents, edit the profile as per your need if require the work of billing also done by this software and reduce the cost of your enterprise one of the significant advantages that you can give your customers is any kind of support of your clients and as per their requirement can change or update the issue or product it can be helpful to earn their trust and your business can grow and satisfy them and be sure about the security which is taken importantly for reach more and more people. Review collected by and hosted on G2.com.

I haven't found anything to dislike about it, it's manageable for all, and if any problem comes there are people to solve it, so no need to worry go with it. Review collected by and hosted on G2.com.

Easy way to maintain and create your knowledge base. Accessibility of the information any where and anytime your want. Very straight forward approach on all the features. Tutorial videos and complete documentation available for all the features. Review collected by and hosted on G2.com.

Noting much to dislike, except they have inbuilt templates for article creations Review collected by and hosted on G2.com.

Managing documents in such a way that all the versions are easily accessible to all. Restoration of any version is super easy. Searching all the documents is fast which means that good indexing is used. Onboarding in this software is easy and it hardly takes few days for someone to become an expert. Recent feature of markdown was the best which was used by our departments and professors. Review collected by and hosted on G2.com.

Software subscription is bit costly for a single user. Review collected by and hosted on G2.com.

Document360 not only provides storage for our document files but makes it easy to create nice-looking and engaging paperwork, Review collected by and hosted on G2.com.

It does take some time to learn all the different formatting features offered. Review collected by and hosted on G2.com.

The new interface of Document360 with Smart-bar and refreshed menu etc are very good and easy to use.

The platform is very intuitive and WYSIWYG Editor is also good to use. Review collected by and hosted on G2.com.

Speech to Text capability with advanced grammar editor could be the icing on the cake Review collected by and hosted on G2.com.

The previous KBS I was using was quite outdated and difficult to use and rectifying this issue was my main aim while speaking to the Document360 team, after reading a lot of good reviews here. They were extremely helpful and answered the million concerns I had. The transition has been very smooth for me and my team and they have been very responsive to all my requests. I am really thankful that I made the switch and have been using Document360 for the last 5 months. Review collected by and hosted on G2.com.

I cannot think of anything that I disliked with the product of the service offered. Review collected by and hosted on G2.com.

Document360 in comparison to help desk knowledgebases has robust features and easy to train. We were able to get this running across the organization in no time at all. Document360 user interface is very clean and simple, being able to create, manage and publish content online seamlessly. We've also had great feedback from the users who are content creators for our product documentation. Markdown editor gives you a seamless experience as both technical and nontechnical writers. Also, the real live preview feature helps to concentrate the content itself without distractions. Review collected by and hosted on G2.com.

Language support is totally lacking, with any language other than English just not being supported at all. This is now sorted with the new integration of Crowdin. Localisation made easy now. Review collected by and hosted on G2.com.

Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource for external customer support. The ability to version control makes the job easy, avoid conusion for the users as we know the knowledge base articles are not static and require an update, without version control the writers will typically overwrite a portion of the document, replace images without any tracking. There are many knowledgebase solutions today but a few can match the functionality of Document360 at this price point. Review collected by and hosted on G2.com.

Enterprise plan has a good deal and features than the business plan. Review collected by and hosted on G2.com.

Category management of document360 was an innovative feature with easy drag and drop options. This enables you to create categories and subcategories to multi level categories organising complex documentation in a simple manner. There is also an option to provide custom icons to each category which makes it easy to identify. Review collected by and hosted on G2.com.

I am tech savy and have used many softwares in the past. This one is built with quality and you will realise once you interact with the interface for some time. No design skill required which is fab! Review collected by and hosted on G2.com.

The interface for Document360 is anything but difficult to utilize and it offers a great deal of highlights. Document360 is a SaaS stage that urges to fabricate an extraordinary self-administration data base of customers. Try not to must be a designer to get the fundamentals. Can make an especially composed order of all knowledge base substance. To keep knowledge base secure, Document360 permits applying constraints who can get to what. Document360 naturally backs up the endeavors every day. Can incorporate the knowledge base with indicated various devices. Making documentation is anything but difficult to do. Having custom capacities for unequivocal customers takes into account anybody inside our association to quickly make adjusts, yet limit them from getting to specific settings. Responsive assistance group. Review collected by and hosted on G2.com.

Aversions about document360 is the investigation segment. Restricted no-code theming choices to make it organizations own. UI is conflicting once in a while. No-code is on the ascent. A few things that require outer css and js must be utilized as. Custom CSS isn't considered while seeing markup. That the alter entrance and peruser gateway are really two diverse applications and there is no simple method to alter a report straightforwardly from see. That the alter entryway and peruser gateway are really two diverse applications and there is no simple method to alter an archive legitimately from see. There ought to likewise be an approach to organize text to section/typical in the WYSIWYG proofreader. These our minor bugs however are very irritating. Review collected by and hosted on G2.com.

The tool is quite easy to use and it serves a great purpose. Every company needs a knowledge base to help it's customers and employees and this tool makes it easy to create and maintain knowledge bases. It has a customised look and feel and it is quite easy to handle access to knowledge bases. Review collected by and hosted on G2.com.

There are quite less options for migrating the knowledge bases from CMS. So that's the only thing which I dislike. Review collected by and hosted on G2.com.

Simplicity to create an article is the beat feature according to me. It's so easy to share and edit articles. Attaching files and sharing is also easy with it. Review collected by and hosted on G2.com.

I would love to have an option to export article so I can use it for other purposes. Need some mpre integration Review collected by and hosted on G2.com.