BeyondTrust Privileged Remote Access Reviews & Product Details

Pros:

Great Auditing Capabilities: The tool provides comprehensive session logging and auditing, ensuring full visibility of privileged access.

Stable Performance: Most of the time, BeyondTrust PRA operates smoothly and reliably.

Effective Software Version: The software-based version works very well, offering a seamless experience for privileged access management. Review collected by and hosted on G2.com.

Cons:

Jumpoints for Linux Need Improvement: The feature does not always function properly, limiting its usability.

Web-Based SSH Performance: The web SSH client is noticeably slow and lacks essential features such as copy and paste. Review collected by and hosted on G2.com.

The most helpful thing about BeyondTrust PRA is that it gives you tight control over privileged access without making the process feel heavy or complicated. You can let people in exactly where they need to be — and nowhere else — and you never feel like you’re opening the wider network just to get something done. Review collected by and hosted on G2.com.

The main thing I dislike about BeyondTrust PRA is that it sometimes feels heavier than it needs to be. The platform is incredibly capable, but with that comes layers of menus, settings, and options that can make even simple adjustments take longer than expected. It’s powerful, but not always intuitive. Review collected by and hosted on G2.com.

What I like most is how BeyondTrust makes privileged access more organized and safer. It gives good visibility into sessions and logs, which helps a lot in SOC work. It’s fast, stable and works well with different environments without much headache. Review collected by and hosted on G2.com.

What I dislike is that the interface feels a bit old and sometimes slow to navigate. Some settings are not very intuitive and require more clicks than needed. Updates and integrations could also be a bit more smooth Review collected by and hosted on G2.com.

What I like best about BeyondTrust Privileged Remote Access is its ability to provide secure, audited remote access without requiring a VPN. It enables administrators and vendors to connect to critical systems safely while maintaining full session recording, granular access control, and accountability.

The solution also integrates seamlessly with Password Safe and directory services, which simplifies credential management and enforces least-privilege access. Overall, it enhances operational efficiency while maintaining a very strong security and compliance posture. Review collected by and hosted on G2.com.

BeyondTrust Privileged Remote Access is a powerful and secure tool, but there are a few areas that could be improved. The initial configuration and policy setup can be complex, especially in environments with multiple network segments or strict firewall rules. Additionally, the web interface could be made more modern and responsive, particularly when managing a large number of users or sessions.

In some cases, upgrades and patching require careful scheduling to avoid downtime, and the reporting features could be enhanced for easier customization and export.

Despite these minor challenges, the solution remains highly reliable and effective once properly configured. Review collected by and hosted on G2.com.

Compared to other enterprise remote access products, I think BT PRA gives the most flexibility in deployment options. Depending on your environment's needs, they support using jump clients (software installed on the endpoint), jumpoints (no clients on the endpoints), or a combination of both. They have added features in the last year since we deployed that have massively improved the product overall. I think if they continue adding and refining features that are not only geared towards their cloud/SaaS product, PRA can become a solid product that can fit almost any environment's needs. Review collected by and hosted on G2.com.

I think our biggest remaining gripe of BT PRA is the implementation of high availability or what they call 'failover relationship'. The failover is not seamless by any means and relies on your network/environment having a few components (ex: load balancer) to work properly. I think offering an active/active HA type setup would be a huge plus or even more of a clustering type set up. We use the on-premise installation so I'm sure it can be different for their cloud/SaaS product. Another smaller issue is that the license is tied to a hostname/fqdn so if you decide to change it for any reason, you MUST contact support and go through a process to get a new license created and re-issued. For on-prem especially, this seems like a hassle when it could be tied to a unique ID on the appliance and then would allow for more flexibility in various deployment & testing scenarios. I also would really like the web/browser console to be more useful overall so that a desktop access console isn't even needed on a user's PC. Unfortunately, it still has some shortcomings like performance/lag issues, no audio passthrough, multiple monitor support, etc. Review collected by and hosted on G2.com.

PRA is an extremely reliable and secure solution for managing remote access. It eliminates the need for VPN, provides full session recording and detailed auditing of actions, ensuring complete traceability. Integration with Password Safe allows automatic credential injection, ensuring that access is performed without exposing passwords. It's a versatile solution, supporting multiple protocols and offering easy integration with Active Directory. Review collected by and hosted on G2.com.

After platform updates, the TCP tunnel occasionally becomes unavailable, which can impact remote access that relies on this functionality. An automated post-update check to reestablish the tunnel would be a valuable improvement to avoid manual intervention. Review collected by and hosted on G2.com.

The PRA module of BeyondTrust offers a very complete and dynamic remote access solution. The set-up was done together with a partner and was pretty straight forward. When we bumped in an issue we could quickly get support from TAC and it was rapidly resolved. What we really like is the subscription model, we do not need to calculate how many external users will connect to our systems, we just buy a license per device, this is really a gamechanger in the PAM solution landscape. We have now daily users connected to our systems without issues. Review collected by and hosted on G2.com.

There is a learning curve when you start with it, as there are lots of configuration parameters that can be enabled and disabled by just ticking boxes. It takes some time before you get a real hold on how certain parameters impacts the connection flow. What we are also missing is a clear reporting dashboard. Review collected by and hosted on G2.com.

I have been working as an Administrator for the past 3 years for the BeyondTrust Tools and PRA is one of the tool. We are able to provide Agent based or Jump client method of connectivity or Agentless like Remote RDP/ Remote APP through Jump Points based on the Application or Servers port restrictions. if one of the methods has any issue, we can able to use other method without affecting end users' productivity we can maintain resiliency. There are many other new features added by modern PAM for Zero trust Privileged connection and JIT. Review collected by and hosted on G2.com.

Some vendors have shared accounts and they must always go via the approval process. Vendors doesnt prefer the approval process. We cant say this is a drawback, but convincing the customer and vendor is the main problem here. On Emergency also the Vendor needs to get the approval and it is difficult to get approval from the Client managers during off hours. Vendors need to call them in phone and get it approved. Review collected by and hosted on G2.com.

The security, approval process for access, vault option and the recording of user sessions. Review collected by and hosted on G2.com.

The product Cyberark has a higher score on Gartner. Review collected by and hosted on G2.com.

I like BeyondTrust Privileged Remote Access because it just works and does what it says on the tin. The ability to invite external vendors is seamless, and we get an email when a vendor requests access, so we can easily approve or reject. The initial setup was straightforward; we did a proof of concept and then went straight to live with our settings. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.