Shopify Plus

Shopify Plus

4.6
(52)

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Showing 52 Shopify Plus reviews
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Jordin B.
Validated Reviewer
Review Source

"Shopify Plus up Your Life"

What do you like best?

The customization from both the front and the back ends. The ease of use and straight-forwardness. The ability to sync multiple different apps in order to enhance the experience per store. Integration is key, and shopify definitely has it dialed in. I also just discovered that there's a tab to switch easily between two accounts which is awesome!

What do you dislike?

Inventory export to drop shippers is not ideal. I think it changed at some point recently and now product info and images, prices etc is a different export from inventory. Would be nice if it was a little easier for less tech-savvy clients. Also would be nice if shopify plus offered live inventory updates for drop shippers versus having to download and pay for an outside app. Also wish they had easier data editing options.

Recommendations to others considering the product:

Get yourself a good coder who can use plus to it's full potential.

What problems are you solving with the product? What benefits have you realized?

This is the beginning and end to our storefront. We make all of our sales here, create the product pages to be shared with other companies and pull quite a bit of data.

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Alex J.
Validated Reviewer
Verified Current User
Review Source

"Leaves a lot to be desired for the price."

What do you like best?

It's a light, quick, hosted e-commerce system with minimal downtime. If you're content with a given template with few customizations, it may be good for you.

What do you dislike?

For the $2k/month price, key eCommerce features are missing, requiring an endless array of third-party apps...

- Anything beyond a very basic menu requires an extra app/charge

- Any catalog sorting/filtering requires an extra app/charge

- Any sort of wishlist requires an extra app/charge

- Redirecting search terms requires an extra app/charge

- Pricing changes are unnecessarily cumbersome.

- The drag & drop design interface only applies to the home page, other pages only give you a basic text editor to build the page.

- Blogs also give you a basic text editor to build the page.

- You cannot exclude products from discounts on criteria, only include on criteria.

- You cannot exclude products from categories on criteria, only include on criteria.

- You couldn't create a return label until very recently.

Recommendations to others considering the product:

Consider every tiny functionality you want on your website (Forms, Menus, Sorting, Wishlists, Reviews, Category Structures, Media-Heavy Blogs or Pages) and see what Shopify offers for those things natively (very little) and consider the app subscriptions you'll require to truly run your website. Shopify is in no way an all-inclusive cost or solution.

What problems are you solving with the product? What benefits have you realized?

The business problem we solved was Magento, a cumbersome CMS, and site downtime. Additionally, Shopify offers great payment options for customers, easy to set up Apple, Google, and Amazon Pay and PayPal.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Christopher V.
Validated Reviewer
Verified Current User
Review Source

"Shopify Plus allows us to focus on the customer."

What do you like best?

We moved from another large platform to Shopify Plus over a year ago and this has opened up many more options that allow us to focus on the customer. The App ecosystem means we can install and test new apps without the usual worries of breaking the checkout. Since Shopify handles security, our development team can focus on upgrades that enhance the customer experience rather than spending hours each month dealing with the latest patch. Shopify is constantly coming up with updates to their system and expanding their POS capabilities, allowing us to have a truly omni channel experience.

What do you dislike?

Because the system is more closed than others there have been some limitations to what we can do especially within the checkout but the gains we found with Shopify Plus far outweigh those limitations.

What problems are you solving with the product? What benefits have you realized?

Customer service tickets are down 20% in the year since launching while transactions are up 30%. We are fully integrated with our ERP and

Brian G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The hands-down ecommerce platform leader"

What do you like best?

Fast, cloud based (no servers or IT), platform is always on latest version with new features activated all time, massive app store with extensions that actually work out of the box, great customer service, easy to customize front-end, easy to integrate API. B2C and B2B.

What do you dislike?

#1 dislike - That I didn't know about it 3 years ago! At my last company, we could have saved a lot of time and money had I known about Shopify Plus at that time, although the product and apps weren't quite as robust as it is today. Only big gripes today have been digital teams that really want to control the checkout UX. This is the one area of Shopify that the vendor 100% controls the flow and functions, and for good reason, but you can control the look and feel. This is not a problem for 99%+ of companies.

Recommendations to others considering the product:

Why would you want to host your own system and spend money keeping your codebase up to date withe new releases? Shopify is always up to date, and they handle all the IT so you don't have to worry about up-time or scaling for holiday traffic. Many people think you can't customize Shopify, but that is simply false. We have some very sophisticated sites that are built or being built on Shopify Plus. We have yet to see a custom B2C or B2B business use case that is not able to be met by Shopify Plus, or an integrated application. And if it's never been done before, the engineers and success managers are Shopify Plus are incentivized to help make it happen. Great platform, lots of flexibility, and tons of support.

What problems are you solving with the product? What benefits have you realized?

We provide ecommerce website design and development services across several top ecommerce platforms. Shopify Plus helps us accomplish more for our customers, in less time, and help them more quickly address revenue generating opportunities sooner than others still trying to work out the technical kinks of a self-hosted global website. In short, it's a competitive advantage with non-Shopify online stores. We have found that Shopify Plus (vs other platforms) can be implemented in half the time, and most of the needed 3rd party digital marketing/sales/service/logistics/social vendors are either natively integrated into Shopify, or available and easily installed from the 3rd party app store for a small additional monthly fee. Adding and testing the efficacy of new features - especially using apps - is super easy and cost-effective. If it doesn't work, uninstall. Plus, ongoing support (development) is far less to maintain a site on Shopify Plus than other platforms.

Cheyenne T.
Validated Reviewer
Verified Current User
Review Source

"Excellent E-Commerce Software"

What do you like best?

I love that Shopify empowers users at any skill level to produce high-quality, secure e-commerce websites. I would have to say that Shopify's extensive documentation is what makes it a winning service. In addition, it's nearly flawless UI also makes usability a breeze.

What do you dislike?

Themes, blogs, and Pages have a long way to go. Yes, Shopify is an e-commerce platform that does e-commerce VERY well, but brands hardly just need e-commerce these days. They also need a blog, beautiful theme, and additional content pages to tell their brand story. Shopify themes are slowly getting much better, but blogs and pages still need a lot of work. I also really dislike that the Homepage is the only page in the frontend editor that is fully customizable. Please make Pages operate similarly!

Recommendations to others considering the product:

If you are a small online business with a huge product inventory, this is an excellent solution for you.

What problems are you solving with the product? What benefits have you realized?

I use Shopify Plus as a full-time employee, and it has solved our massive online catalog management problem. We have far too many products for Squarespace, and there are many nuances to our product catalog. Shopify handles all of the details very well. It's easy to bulk edit, import, and export data.

Jonathan O.
Validated Reviewer
Verified Current User
Review Source

"Powerful, Easy to Use Shopping Platform"

What do you like best?

Shopify Plus has been a game changer for our business. Rewind about 6 months and we were handicapped by our shopping platform, Magento. That's not a situation that you want to be in.

The switch to Shopify was like a breath of fresh air. No more dealing with hosting. No need for a developer unless we want to do something cool and unique. No more security issues. No more website breaking every time we install a new extension.

With Shopify Plus we can easily add apps at the push of a button. Given that Shopify is now the most used eCommerce platform in the world, there are some great apps out there that have really helped us increase sales and retain customers. Shopify apps also have a sort of ecosystem where the top apps all integrate with each other, which leads to some pretty nice added functionality.

Specifically with Plus, we've taken advantage of Shopify Scripts to run promotions, offer free shipping on certain items, and limit which countries we can offer credit card payments for, thereby decreasing fraudulent orders. I've used launchpad to plan and execute sales which has made preparation much easier. And shopify flow has allowed us to segment customers and send stock re-order notifications. Shopify Plus live chat support has been invaluable and is available 24/7.

Possibly the most valuable thing that comes with Shopify Plus is access to the community. Basically a group of some of the most successful eCommerce merchants out there. It's great for new ideas and getting advice from other successful merchants.

What do you dislike?

For Plus, there is a significant price jump from the next highest plan. There are features that make it worthwhile, but it may not be for everyone.

For Shopify in general, there are little things that it doesn't do that seem like no brainers and it takes them a little too long to add requested functionality at times. For instance, only recently did they add a product cost field that had been widely requested for years.

Recommendations to others considering the product:

Carefully consider whether you need the Plus plan. There are apps that do a lot of what Plus does, but not everything.

What problems are you solving with the product? What benefits have you realized?

We've increased our revenue by improving key metrics. Improved conversion rate through abandoned cart push, messenger, sms, and email notifications and on site messaging and pop ups. Added sms, messenger, and push marketing channels. Increased on page content via customer reviews by using review reminders. Able to correctly attribute sales by marketing campaign via the easy to use pixel setup.

weston d.
Validated Reviewer
Verified Current User
Review Source

"An easy to use Shopping Cart with very little management"

What do you like best?

Shopify is an easy to use hosted shopping cart solution. We love how simple it is to add, edit and or delete a product. We love its ability to handle any amount of traffic that we throw at it. We are okay with the simple inventory that Shopify provides.

What do you dislike?

While shopify is very easy to use, I find that inventory management and shipping costs are a little missing. They have paid solutions that make it easier, I wish it was just included with shopify.

Recommendations to others considering the product:

Start small with your website and get used to its features.

What problems are you solving with the product? What benefits have you realized?

We are able to sell our products quickly, and ship them out with ease. Our customers are able to see the status of the orders wit the customized orders page and it helps us try and problem solve other areas of our business.

Jon D.
Validated Reviewer
Verified Current User
Review Source

"Fantastic Ecommerce Platform"

What do you like best?

Intuitive backend system which is easy to learn by our entire ecommerce and wider teams. The ability to test new functionality quickly and cost-effectively. Trading the site is efficient and effective.

What do you dislike?

There's not a lot I dislike about Shopify Plus. I'd like to be able to filter products by price via search but that feature is not currently available.

Recommendations to others considering the product:

The Shopify movement is huge for a reason! Speak to other owners/marketers using Shopify Plus.

What problems are you solving with the product? What benefits have you realized?

We've made huge cost savings on our web platform by using Shopify Plus. Not being tied to a proprietary system/agency gives us a lot of freedom and we've found the standard of consultancy available to us is higher as agencies have to be compete with each other.

Pritesh S.
Validated Reviewer
Verified Current User
Review Source

"No need to code"

What do you like best?

Shopify is your one stop shop if you want to launch your website and don't know how to code.

What do you dislike?

May be Shopify should have more free and paid them options. Some customization is required depending on themes you choose but a lot of the basics are there by default if you want to just test the waters.

Recommendations to others considering the product:

This is the best out there in terms of the features, customer support, and over all seller experience.

What problems are you solving with the product? What benefits have you realized?

Complete website management, ability to sync third party apps, the App Store gives a lot of free and paid options that can help your business and the best thing is you don't need to code anything.

Jennifer R.
Validated Reviewer
Verified Current User
Review Source

"Shopify plus is great for any business"

What do you like best?

I find that it is easy to use and is very user friendly. I feel even a beginner can use it easily. Most things are pretty self explanatory and if you make an error you can always fix it easily. I am looking forward to trying use new parts and adding different applications to my shopify plus as well. The more streamlined I can get the better!

What do you dislike?

I hate not being able to edit orders very frustrating and having to cancel and create a new order is a big hassle When customers want to add an item I am not able to do that and it can be very frustrating. This is the biggest nuisance to me, I like just about everything else with the program.

Recommendations to others considering the product:

Give it a try. You will love it! Once you try It I am sure you will really like it and find it easy to use and you won't want to go back to whatever software you came from. They even give a trial usually, so what do you have to lose?

What problems are you solving with the product? What benefits have you realized?

The ease of use of creating promotions, sales, managing customer orders is very easy and fast to do. It is so easy to create a new discount code to promote and provide gift cards as well.

Steven Y.
Validated Reviewer
Review Source

"Shopify Plus has been a great experience so far!"

What do you like best?

The multi-store feature has allowed us to manage our different stores as we expand internationally, and the ease of theme duplication but with separate product catalogs and content allows us to manage each store just how we want.

Also, the dedicated support has been great, being able to just live chat shopify for help whenever we need it. It's a lot more difficult on regular shopify to get a quick response and help, but now it's a lot easier.

What do you dislike?

The pricing of it has definitely added a significant cost that we are still evaluating in terms of the benefits were worth it. Other than the multi store functionality, I don't think the other features are necessarily worth it, especially because we were originally grandfathered into a plan with less transaction fees, and now switching has give us significantly higher transaction fees, something we were not made aware of previously.

Also support chat is fast responding, but when further technical questions are asked, responses right now seem to be taking a while as they are escalating support to fix a shopify side error. It would be nice if we were able to get this worked on more promptly.

What problems are you solving with the product? What benefits have you realized?

Automation in terms of shopify flow has allowed us to tag users and make more targeted marketing, so that has been nice.

Of course the aspect we are using the most right now is multi store functionality and just being able to sell globally in different langauges, along with managing different inventory has helped provide a solution for us. Of course it's not perfect, but for us right now it's allowing us to branch out.

Alejandro G.
Validated Reviewer
Verified Current User
Review Source

"Awesome Experience for Larger Stores"

What do you like best?

With Plus we can code scripts at cart and checkout which automate our promotions and enhances customer experience. Flow helps us tremendously by helping us automate our operation and Launchpad for big events is a must for scheduling multiple sales at collection, product and even variant level.

What do you dislike?

Shopify payments is not available in Mexico yet :(

What problems are you solving with the product? What benefits have you realized?

Enhancing our customer experience by using Scripts helps us drive more conversions and produce a more friendly checkout flow. Having access to Checkout-liquid for full customization is also a great tool to make it more brand friendly. Last but not less, the private APIs such as Gift Cards, enhance apps like Loyalty Lion for better customer experience.

Gary G.
Validated Reviewer
Review Source

"Easy to use and stable"

What do you like best?

Shopify Plus is stable and secure. It's great to not have to deal with constant updates and adapt those updates to your customizations because the base code is fixed and handled by Shopify. Our site has been fast, and we have also had great up time. We no longer have to worry about server load, security updates or maintenance of the site, freeing us to focus on marketing, sales, and feature improvements.

What do you dislike?

The coupon system is a bit limited and needs improvement. The flip side of having base code to work off of is that sometimes it can limit things a bit. Also, the app approach can sometimes add a lot of cost to the base shopify plus subscription, so bare that in mind.

Recommendations to others considering the product:

Yes I would

What problems are you solving with the product? What benefits have you realized?

A fast, secure and easy way for our direct customers to order from us that reduces the number of customer service reps we need to handle orders. The system has also freed us up from some of the maintenance work we used to have to do.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great for eCommerce Brands looking to hit the next level of growth"

What do you like best?

Shopify Flows & Customized Checkout Experience are the main features I loved.

What do you dislike?

Customizing capiballity in checkout is lacking post purchase upsells, I'd like to see more Plus-Only apps. I'd also like to be able to tag customers with Flows based on marketing attribution metrics which can REALLY help.

Recommendations to others considering the product:

If you're a growing eCommerce Brand I would definitely recommend moving to Plus, the added features make it ideal for growth and it becomes ROI positive very quickly. Support and community are also 10/10.

What problems are you solving with the product? What benefits have you realized?

Shopify Flows -

Flows have really allowed us to automate MANY operational business tasks with customer service and communication with our help desk. We also tag order based on user behaviour (tagging high intent customer based on a short conversion window)

Support & Community -

Support has been top-notch & super fast, out MSM is great. It's comforting to feel like you have someone available constantly as you scale and grow.

The FB Group contains super high quality content and the access to Merchant success team is also a very big plus.

Staging Environment -

You can get a dev store created easily and work with Github, our dev team loves it.

Global Storefront & Shopify Locations

Great for international sellers like ourselves with inventory in multiple locations and a strong global audience.

There are more benefits but these are the main ones I've paid attention to.

Nick C.
Validated Reviewer
Verified Current User
Review Source

"We get fantastic support, no down time during traffic spikes, and great 3rd part app solutions."

What do you like best?

The app ecosystem lets us easily test the best solution for any website functionality we need.

What do you dislike?

Our success manager should have an office in or next to our building. (not really but that would be nice to have)

Recommendations to others considering the product:

I highly recommend Shopify Plus especially to startups experiencing high growth. Never miss a beat!

What problems are you solving with the product? What benefits have you realized?

We have a certain vision of what our cart should be to equal our amazing customer support. With Shopify Plus and 3rd party apps we are able to do that as opposed to coding a custom solution in house. Big shout out to Klaviyo, Bold Commerce, Gorgias.io, Stamped.io, Findify and others to make this an ongoing reality.

Kevin K.
Validated Reviewer
Verified Current User
Review Source

"Great Platform, Great Community"

What do you like best?

Shopify continues to roll out innovative features that help streamline your store operations, from e-commerce to physical retail stores. Lots of apps available. Good API documentation.

What do you dislike?

The backend User Experience is a little bit clunky. Customizations have tech limitations.

Recommendations to others considering the product:

It's a great platform that is easy to jump in and start. The support is great. Even at a larger business operation, they are more than willing to work with you and help you resolve any issues you have.

What problems are you solving with the product? What benefits have you realized?

It is extremely easy to set up a storefront with one of the many templates available and easy to operate without heavy tech work.

C
Consultant
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Piece together your ideal store, but don't expect a perfect platform."

What do you like best?

The app store and online community is filled with great individuals willing to collaborate together. Cloud based servers attempt to keep the site from going down as best as possible. Its not perfect, but still better than some other enterprise solutions.

What do you dislike?

Limitations on content customization. Want your store to feel different based on geo location? Not possible. Need to launch an online sale at midnight? Get ready to stay up late yourself. Also, the site has experienced downtime due to server issues on multiple occasions in the past.

Recommendations to others considering the product:

Its a no brainer for those currently on traditional Shopify. For those switching from a larger enterprise solution, they should really weight the cons of content customization and scheduling on this platform.

What problems are you solving with the product? What benefits have you realized?

Setting up and customizing on-site abilities is very easy with Plus. Installing apps has helped me cut down on our overall development costs.

Jonny D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Love the APIs!"

What do you like best?

The simplicity of the core allows for complexity in our apps. I was able to sleep soundly all BFCM weekend knowing the site would be absolutely cranking.

What do you dislike?

Shopify is growing rapidly -- which means growing pains with the rollout of some new features - but, any issues seemed to be resolved quickly.

Recommendations to others considering the product:

Talk to someone at Shopify. Do a trial.

What problems are you solving with the product? What benefits have you realized?

Fashion is an intensely fast moving and competitive industry. A website can get old and tired looking in weeks -- Shopify allows our merch teams to build engaging customer features with ease and keep on top of the competition.

Jake R.
Validated Reviewer
Verified Current User
Review Source

"A Must-Have in ECom"

What do you like best?

The powerful engine of Shopify Plus that is stable and ever enhancing. In addition the support team is outstanding!

What do you dislike?

The monthly fee associated with using Shopify Plus.

Recommendations to others considering the product:

Give it a spin. Schedule a call. Ask all the questions you can. Connect with a development partner to work out the details of your project. They are all wonderful at answering all the questions and making sure we were fully comfortable before starting our account.

What problems are you solving with the product? What benefits have you realized?

It is exceeding our need to have a robust and powerful e-commerce platform that is fully scalable.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"So far the best platform we've been on"

What do you like best?

The platform is stable and the live chat support does a great job addressing small question and quick fixes.

What do you dislike?

The amount of apps needed and the price increases. Originally we were told we would be grandfathered into our old pricing but once our contract was up we saw the pricing go up.

What problems are you solving with the product? What benefits have you realized?

Our main concern switching over (from Magento) was development cost and platform stability. We were paying a lot between a hosting platform and for constant development work, having a stable platform like shopify (with thousands of other merchants) all supported on the same hosting platform has made our lives easier. There is a ton of information that is able to be accessed as well.

John C.
Validated Reviewer
Verified Current User
Review Source

"Support Your Growth Plans"

What do you like best?

Extra functionality available with Script Editor, Shopify Flow and Shopify Launchpad only available on Shopify Plus

What do you dislike?

The fact the main team is based in Canada, unfortunately of course a different timezone to the UK. Meaning our MSM is only available after 15:00.

What problems are you solving with the product? What benefits have you realized?

The main benefits are additional functionality only available on Shopify Plus, and also the added customisation available at the checkout, again only available on Plus.

As well as this is the additional "Plus" support team.

Andy S.
Validated Reviewer
Verified Current User
Review Source

"Excellent platform - easy to use and stable"

What do you like best?

It's a fast, stable eComm SaaS platform that has a strong GUI online and on the Android App.

What do you dislike?

Multi-currency has been a long time going, although should be here in Q1 of 2019.

Same with Editing orders. Unbelievable you can't do it, but we could be able to soon.

So although both are annoying, they do listen.

What problems are you solving with the product? What benefits have you realized?

Moving from Magento CE1.9, my sys administration role has simply disappeared which enables me to concentrate on running the business.

A
Administrator
Validated Reviewer
Review Source

"Reliable platform, excellent for eCommerce hosting"

What do you like best?

The website is pretty easy to use, even for the beginner. However, it's also completely customizable on almost every end, which is perfect for those wanting to break out of a template and add on options for better optimizing the site for their own needs. The user interface is pretty good.

What do you dislike?

The reporting is lacking; it's not really useful for doing any deeper dives. The promotions settings are still falling short of the flexibility that we'd really like to have. Sometimes, having to shop for the perfect add-on is a bit of a pain; I feel like some of our site add-ons should already exist as standard to Shopify. Also, customers cannot cancel their own orders, which we find a hassle. It was also very difficult to sync up the site to our own internal ERP system.

Recommendations to others considering the product:

Honestly, I don't know if having Shopify Plus is that much greater than just Shopify itself. If your business is of a certain size, I'm sure it makes sense to have reporting/analytics at your hands. But in that case, I'd prefer to just use GA instead. As for the Shopify Plus support contact, I haven't found them more helpful than not.

What problems are you solving with the product? What benefits have you realized?

We have 2 eCommerce websites (B2B, B2C) and Shopify is a great platform for each one. We find it easy to work with their platform.

Jody E.
Validated Reviewer
Verified Current User
Review Source

"Shopify Plus Review"

What do you like best?

Shopify Plus takes the flexibility and easy of use and offers it to the enterprise. We have been working with Shopify for 7 years and we have seen our clients grow from small startups to multi million dollar businesses. I like that we can take our systems and processes that we have been refining for years and immediately apply them to Plus. It makes the technical part of complex systems null so we can focus customer service.

What do you dislike?

I wish the features available in Plus were available to standard shopify clients. It's kind of like driving a Tesla for the weekend and then having to go back to your prius on Monday. Don't get me wrong, the Prius is a great car ! It's just not a model S.

Recommendations to others considering the product:

My number one recommendation is make sure it fits your business model. Figure out how you want to run your business first and then see if Plus is a good fit. Business first, technology second.

What problems are you solving with the product? What benefits have you realized?

Integration is always a problem we have to tackle. However, API access makes this a non issue. If they have an external facing API the integration takes minutes instead of month. Since Plus is just a bigger version of the standard shopify platform, it was very easy for us to apply all the knowledge we have learned over the last 7 years of working exclusively with shopify. All of our unique solutions that we developed to solve real business problems in a growing market we instantly compatible.

Alex M.
Validated Reviewer
Verified Current User
Review Source

"Great Platform for Business of Any Size"

What do you like best?

Quick & Helpful Live That Support

Intuitive interface

A variety of plugins available

Great amount of free and paid themes

What do you dislike?

The uptime is less than 99%

Sometimes there are problems with the plugins. I cannot open them - gives an error

Recommendations to others considering the product:

Shopify Plus is great for those who already established their business, not newcomers

What problems are you solving with the product? What benefits have you realized?

Great platform to create an ecommerce fast and easy

Learn more about Shopify Plus

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Shopify Plus
4.6
(52)

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