Shopify Plus

Shopify Plus

4.6
(52)

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify Plus review by Jordin B.
Jordin B.
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"Shopify Plus up Your Life"

What do you like best?

The customization from both the front and the back ends. The ease of use and straight-forwardness. The ability to sync multiple different apps in order to enhance the experience per store. Integration is key, and shopify definitely has it dialed in. I also just discovered that there's a tab to switch easily between two accounts which is awesome!

What do you dislike?

Inventory export to drop shippers is not ideal. I think it changed at some point recently and now product info and images, prices etc is a different export from inventory. Would be nice if it was a little easier for less tech-savvy clients. Also would be nice if shopify plus offered live inventory updates for drop shippers versus having to download and pay for an outside app. Also wish they had easier data editing options.

Recommendations to others considering the product

Get yourself a good coder who can use plus to it's full potential.

What business problems are you solving with the product? What benefits have you realized?

This is the beginning and end to our storefront. We make all of our sales here, create the product pages to be shared with other companies and pull quite a bit of data.

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Shopify Plus review by Alex J.
Alex J.
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"Leaves a lot to be desired for the price."

What do you like best?

It's a light, quick, hosted e-commerce system with minimal downtime. If you're content with a given template with few customizations, it may be good for you.

What do you dislike?

For the $2k/month price, key eCommerce features are missing, requiring an endless array of third-party apps...

- Anything beyond a very basic menu requires an extra app/charge

- Any catalog sorting/filtering requires an extra app/charge

- Any sort of wishlist requires an extra app/charge

- Redirecting search terms requires an extra app/charge

- Pricing changes are unnecessarily cumbersome.

- The drag & drop design interface only applies to the home page, other pages only give you a basic text editor to build the page.

- Blogs also give you a basic text editor to build the page.

- You cannot exclude products from discounts on criteria, only include on criteria.

- You cannot exclude products from categories on criteria, only include on criteria.

- You couldn't create a return label until very recently.

Recommendations to others considering the product

Consider every tiny functionality you want on your website (Forms, Menus, Sorting, Wishlists, Reviews, Category Structures, Media-Heavy Blogs or Pages) and see what Shopify offers for those things natively (very little) and consider the app subscriptions you'll require to truly run your website. Shopify is in no way an all-inclusive cost or solution.

What business problems are you solving with the product? What benefits have you realized?

The business problem we solved was Magento, a cumbersome CMS, and site downtime. Additionally, Shopify offers great payment options for customers, easy to set up Apple, Google, and Amazon Pay and PayPal.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Shopify Plus review by Christopher V.
Christopher V.
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"Shopify Plus allows us to focus on the customer."

What do you like best?

We moved from another large platform to Shopify Plus over a year ago and this has opened up many more options that allow us to focus on the customer. The App ecosystem means we can install and test new apps without the usual worries of breaking the checkout. Since Shopify handles security, our development team can focus on upgrades that enhance the customer experience rather than spending hours each month dealing with the latest patch. Shopify is constantly coming up with updates to their system and expanding their POS capabilities, allowing us to have a truly omni channel experience.

What do you dislike?

Because the system is more closed than others there have been some limitations to what we can do especially within the checkout but the gains we found with Shopify Plus far outweigh those limitations.

What business problems are you solving with the product? What benefits have you realized?

Customer service tickets are down 20% in the year since launching while transactions are up 30%. We are fully integrated with our ERP and

Shopify Plus review by Brian G.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The hands-down ecommerce platform leader"

What do you like best?

Fast, cloud based (no servers or IT), platform is always on latest version with new features activated all time, massive app store with extensions that actually work out of the box, great customer service, easy to customize front-end, easy to integrate API. B2C and B2B.

What do you dislike?

#1 dislike - That I didn't know about it 3 years ago! At my last company, we could have saved a lot of time and money had I known about Shopify Plus at that time, although the product and apps weren't quite as robust as it is today. Only big gripes today have been digital teams that really want to control the checkout UX. This is the one area of Shopify that the vendor 100% controls the flow and functions, and for good reason, but you can control the look and feel. This is not a problem for 99%+ of companies.

Recommendations to others considering the product

Why would you want to host your own system and spend money keeping your codebase up to date withe new releases? Shopify is always up to date, and they handle all the IT so you don't have to worry about up-time or scaling for holiday traffic. Many people think you can't customize Shopify, but that is simply false. We have some very sophisticated sites that are built or being built on Shopify Plus. We have yet to see a custom B2C or B2B business use case that is not able to be met by Shopify Plus, or an integrated application. And if it's never been done before, the engineers and success managers are Shopify Plus are incentivized to help make it happen. Great platform, lots of flexibility, and tons of support.

What business problems are you solving with the product? What benefits have you realized?

We provide ecommerce website design and development services across several top ecommerce platforms. Shopify Plus helps us accomplish more for our customers, in less time, and help them more quickly address revenue generating opportunities sooner than others still trying to work out the technical kinks of a self-hosted global website. In short, it's a competitive advantage with non-Shopify online stores. We have found that Shopify Plus (vs other platforms) can be implemented in half the time, and most of the needed 3rd party digital marketing/sales/service/logistics/social vendors are either natively integrated into Shopify, or available and easily installed from the 3rd party app store for a small additional monthly fee. Adding and testing the efficacy of new features - especially using apps - is super easy and cost-effective. If it doesn't work, uninstall. Plus, ongoing support (development) is far less to maintain a site on Shopify Plus than other platforms.

Shopify Plus review by Cheyenne T.
Cheyenne T.
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"Excellent E-Commerce Software"

What do you like best?

I love that Shopify empowers users at any skill level to produce high-quality, secure e-commerce websites. I would have to say that Shopify's extensive documentation is what makes it a winning service. In addition, it's nearly flawless UI also makes usability a breeze.

What do you dislike?

Themes, blogs, and Pages have a long way to go. Yes, Shopify is an e-commerce platform that does e-commerce VERY well, but brands hardly just need e-commerce these days. They also need a blog, beautiful theme, and additional content pages to tell their brand story. Shopify themes are slowly getting much better, but blogs and pages still need a lot of work. I also really dislike that the Homepage is the only page in the frontend editor that is fully customizable. Please make Pages operate similarly!

Recommendations to others considering the product

If you are a small online business with a huge product inventory, this is an excellent solution for you.

What business problems are you solving with the product? What benefits have you realized?

I use Shopify Plus as a full-time employee, and it has solved our massive online catalog management problem. We have far too many products for Squarespace, and there are many nuances to our product catalog. Shopify handles all of the details very well. It's easy to bulk edit, import, and export data.

Shopify Plus review by Jonathan O.
Jonathan O.
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"Powerful, Easy to Use Shopping Platform"

What do you like best?

Shopify Plus has been a game changer for our business. Rewind about 6 months and we were handicapped by our shopping platform, Magento. That's not a situation that you want to be in.

The switch to Shopify was like a breath of fresh air. No more dealing with hosting. No need for a developer unless we want to do something cool and unique. No more security issues. No more website breaking every time we install a new extension.

With Shopify Plus we can easily add apps at the push of a button. Given that Shopify is now the most used eCommerce platform in the world, there are some great apps out there that have really helped us increase sales and retain customers. Shopify apps also have a sort of ecosystem where the top apps all integrate with each other, which leads to some pretty nice added functionality.

Specifically with Plus, we've taken advantage of Shopify Scripts to run promotions, offer free shipping on certain items, and limit which countries we can offer credit card payments for, thereby decreasing fraudulent orders. I've used launchpad to plan and execute sales which has made preparation much easier. And shopify flow has allowed us to segment customers and send stock re-order notifications. Shopify Plus live chat support has been invaluable and is available 24/7.

Possibly the most valuable thing that comes with Shopify Plus is access to the community. Basically a group of some of the most successful eCommerce merchants out there. It's great for new ideas and getting advice from other successful merchants.

What do you dislike?

For Plus, there is a significant price jump from the next highest plan. There are features that make it worthwhile, but it may not be for everyone.

For Shopify in general, there are little things that it doesn't do that seem like no brainers and it takes them a little too long to add requested functionality at times. For instance, only recently did they add a product cost field that had been widely requested for years.

Recommendations to others considering the product

Carefully consider whether you need the Plus plan. There are apps that do a lot of what Plus does, but not everything.

What business problems are you solving with the product? What benefits have you realized?

We've increased our revenue by improving key metrics. Improved conversion rate through abandoned cart push, messenger, sms, and email notifications and on site messaging and pop ups. Added sms, messenger, and push marketing channels. Increased on page content via customer reviews by using review reminders. Able to correctly attribute sales by marketing campaign via the easy to use pixel setup.

Shopify Plus review by weston d.
weston d.
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"An easy to use Shopping Cart with very little management"

What do you like best?

Shopify is an easy to use hosted shopping cart solution. We love how simple it is to add, edit and or delete a product. We love its ability to handle any amount of traffic that we throw at it. We are okay with the simple inventory that Shopify provides.

What do you dislike?

While shopify is very easy to use, I find that inventory management and shipping costs are a little missing. They have paid solutions that make it easier, I wish it was just included with shopify.

Recommendations to others considering the product

Start small with your website and get used to its features.

What business problems are you solving with the product? What benefits have you realized?

We are able to sell our products quickly, and ship them out with ease. Our customers are able to see the status of the orders wit the customized orders page and it helps us try and problem solve other areas of our business.

Shopify Plus review by Jon D.
Jon D.
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"Fantastic Ecommerce Platform"

What do you like best?

Intuitive backend system which is easy to learn by our entire ecommerce and wider teams. The ability to test new functionality quickly and cost-effectively. Trading the site is efficient and effective.

What do you dislike?

There's not a lot I dislike about Shopify Plus. I'd like to be able to filter products by price via search but that feature is not currently available.

Recommendations to others considering the product

The Shopify movement is huge for a reason! Speak to other owners/marketers using Shopify Plus.

What business problems are you solving with the product? What benefits have you realized?

We've made huge cost savings on our web platform by using Shopify Plus. Not being tied to a proprietary system/agency gives us a lot of freedom and we've found the standard of consultancy available to us is higher as agencies have to be compete with each other.

Shopify Plus review by Pritesh S.
Pritesh S.
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"No need to code"

What do you like best?

Shopify is your one stop shop if you want to launch your website and don't know how to code.

What do you dislike?

May be Shopify should have more free and paid them options. Some customization is required depending on themes you choose but a lot of the basics are there by default if you want to just test the waters.

Recommendations to others considering the product

This is the best out there in terms of the features, customer support, and over all seller experience.

What business problems are you solving with the product? What benefits have you realized?

Complete website management, ability to sync third party apps, the App Store gives a lot of free and paid options that can help your business and the best thing is you don't need to code anything.

Shopify Plus review by Jennifer R.
Jennifer R.
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"Shopify plus is great for any business"

What do you like best?

I find that it is easy to use and is very user friendly. I feel even a beginner can use it easily. Most things are pretty self explanatory and if you make an error you can always fix it easily. I am looking forward to trying use new parts and adding different applications to my shopify plus as well. The more streamlined I can get the better!

What do you dislike?

I hate not being able to edit orders very frustrating and having to cancel and create a new order is a big hassle When customers want to add an item I am not able to do that and it can be very frustrating. This is the biggest nuisance to me, I like just about everything else with the program.

Recommendations to others considering the product

Give it a try. You will love it! Once you try It I am sure you will really like it and find it easy to use and you won't want to go back to whatever software you came from. They even give a trial usually, so what do you have to lose?

What business problems are you solving with the product? What benefits have you realized?

The ease of use of creating promotions, sales, managing customer orders is very easy and fast to do. It is so easy to create a new discount code to promote and provide gift cards as well.

Shopify Plus review by Steven Y.
Steven Y.
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"Shopify Plus has been a great experience so far!"

What do you like best?

The multi-store feature has allowed us to manage our different stores as we expand internationally, and the ease of theme duplication but with separate product catalogs and content allows us to manage each store just how we want.

Also, the dedicated support has been great, being able to just live chat shopify for help whenever we need it. It's a lot more difficult on regular shopify to get a quick response and help, but now it's a lot easier.

What do you dislike?

The pricing of it has definitely added a significant cost that we are still evaluating in terms of the benefits were worth it. Other than the multi store functionality, I don't think the other features are necessarily worth it, especially because we were originally grandfathered into a plan with less transaction fees, and now switching has give us significantly higher transaction fees, something we were not made aware of previously.

Also support chat is fast responding, but when further technical questions are asked, responses right now seem to be taking a while as they are escalating support to fix a shopify side error. It would be nice if we were able to get this worked on more promptly.

What business problems are you solving with the product? What benefits have you realized?

Automation in terms of shopify flow has allowed us to tag users and make more targeted marketing, so that has been nice.

Of course the aspect we are using the most right now is multi store functionality and just being able to sell globally in different langauges, along with managing different inventory has helped provide a solution for us. Of course it's not perfect, but for us right now it's allowing us to branch out.

Shopify Plus review by Alejandro G.
Alejandro G.
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"Awesome Experience for Larger Stores"

What do you like best?

With Plus we can code scripts at cart and checkout which automate our promotions and enhances customer experience. Flow helps us tremendously by helping us automate our operation and Launchpad for big events is a must for scheduling multiple sales at collection, product and even variant level.

What do you dislike?

Shopify payments is not available in Mexico yet :(

What business problems are you solving with the product? What benefits have you realized?

Enhancing our customer experience by using Scripts helps us drive more conversions and produce a more friendly checkout flow. Having access to Checkout-liquid for full customization is also a great tool to make it more brand friendly. Last but not less, the private APIs such as Gift Cards, enhance apps like Loyalty Lion for better customer experience.

Shopify Plus review by Gary G.
Gary G.
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"Easy to use and stable"

What do you like best?

Shopify Plus is stable and secure. It's great to not have to deal with constant updates and adapt those updates to your customizations because the base code is fixed and handled by Shopify. Our site has been fast, and we have also had great up time. We no longer have to worry about server load, security updates or maintenance of the site, freeing us to focus on marketing, sales, and feature improvements.

What do you dislike?

The coupon system is a bit limited and needs improvement. The flip side of having base code to work off of is that sometimes it can limit things a bit. Also, the app approach can sometimes add a lot of cost to the base shopify plus subscription, so bare that in mind.

Recommendations to others considering the product

Yes I would

What business problems are you solving with the product? What benefits have you realized?

A fast, secure and easy way for our direct customers to order from us that reduces the number of customer service reps we need to handle orders. The system has also freed us up from some of the maintenance work we used to have to do.

Shopify Plus review by Administrator
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"Great for eCommerce Brands looking to hit the next level of growth"

What do you like best?

Shopify Flows & Customized Checkout Experience are the main features I loved.

What do you dislike?

Customizing capiballity in checkout is lacking post purchase upsells, I'd like to see more Plus-Only apps. I'd also like to be able to tag customers with Flows based on marketing attribution metrics which can REALLY help.

Recommendations to others considering the product

If you're a growing eCommerce Brand I would definitely recommend moving to Plus, the added features make it ideal for growth and it becomes ROI positive very quickly. Support and community are also 10/10.

What business problems are you solving with the product? What benefits have you realized?

Shopify Flows -

Flows have really allowed us to automate MANY operational business tasks with customer service and communication with our help desk. We also tag order based on user behaviour (tagging high intent customer based on a short conversion window)

Support & Community -

Support has been top-notch & super fast, out MSM is great. It's comforting to feel like you have someone available constantly as you scale and grow.

The FB Group contains super high quality content and the access to Merchant success team is also a very big plus.

Staging Environment -

You can get a dev store created easily and work with Github, our dev team loves it.

Global Storefront & Shopify Locations

Great for international sellers like ourselves with inventory in multiple locations and a strong global audience.

There are more benefits but these are the main ones I've paid attention to.

Shopify Plus review by Nick C.
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"We get fantastic support, no down time during traffic spikes, and great 3rd part app solutions."

What do you like best?

The app ecosystem lets us easily test the best solution for any website functionality we need.

What do you dislike?

Our success manager should have an office in or next to our building. (not really but that would be nice to have)

Recommendations to others considering the product

I highly recommend Shopify Plus especially to startups experiencing high growth. Never miss a beat!

What business problems are you solving with the product? What benefits have you realized?

We have a certain vision of what our cart should be to equal our amazing customer support. With Shopify Plus and 3rd party apps we are able to do that as opposed to coding a custom solution in house. Big shout out to Klaviyo, Bold Commerce, Gorgias.io, Stamped.io, Findify and others to make this an ongoing reality.

Shopify Plus review by Kevin K.
Kevin K.
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"Great Platform, Great Community"

What do you like best?

Shopify continues to roll out innovative features that help streamline your store operations, from e-commerce to physical retail stores. Lots of apps available. Good API documentation.

What do you dislike?

The backend User Experience is a little bit clunky. Customizations have tech limitations.

Recommendations to others considering the product

It's a great platform that is easy to jump in and start. The support is great. Even at a larger business operation, they are more than willing to work with you and help you resolve any issues you have.

What business problems are you solving with the product? What benefits have you realized?

It is extremely easy to set up a storefront with one of the many templates available and easy to operate without heavy tech work.

Shopify Plus review by Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Piece together your ideal store, but don't expect a perfect platform."

What do you like best?

The app store and online community is filled with great individuals willing to collaborate together. Cloud based servers attempt to keep the site from going down as best as possible. Its not perfect, but still better than some other enterprise solutions.

What do you dislike?

Limitations on content customization. Want your store to feel different based on geo location? Not possible. Need to launch an online sale at midnight? Get ready to stay up late yourself. Also, the site has experienced downtime due to server issues on multiple occasions in the past.

Recommendations to others considering the product

Its a no brainer for those currently on traditional Shopify. For those switching from a larger enterprise solution, they should really weight the cons of content customization and scheduling on this platform.

What business problems are you solving with the product? What benefits have you realized?

Setting up and customizing on-site abilities is very easy with Plus. Installing apps has helped me cut down on our overall development costs.

Shopify Plus review by Jonny D.
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"Love the APIs!"

What do you like best?

The simplicity of the core allows for complexity in our apps. I was able to sleep soundly all BFCM weekend knowing the site would be absolutely cranking.

What do you dislike?

Shopify is growing rapidly -- which means growing pains with the rollout of some new features - but, any issues seemed to be resolved quickly.

Recommendations to others considering the product

Talk to someone at Shopify. Do a trial.

What business problems are you solving with the product? What benefits have you realized?

Fashion is an intensely fast moving and competitive industry. A website can get old and tired looking in weeks -- Shopify allows our merch teams to build engaging customer features with ease and keep on top of the competition.

Shopify Plus review by Jake R.
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"A Must-Have in ECom"

What do you like best?

The powerful engine of Shopify Plus that is stable and ever enhancing. In addition the support team is outstanding!

What do you dislike?

The monthly fee associated with using Shopify Plus.

Recommendations to others considering the product

Give it a spin. Schedule a call. Ask all the questions you can. Connect with a development partner to work out the details of your project. They are all wonderful at answering all the questions and making sure we were fully comfortable before starting our account.

What business problems are you solving with the product? What benefits have you realized?

It is exceeding our need to have a robust and powerful e-commerce platform that is fully scalable.

Shopify Plus review by Administrator
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"So far the best platform we've been on"

What do you like best?

The platform is stable and the live chat support does a great job addressing small question and quick fixes.

What do you dislike?

The amount of apps needed and the price increases. Originally we were told we would be grandfathered into our old pricing but once our contract was up we saw the pricing go up.

What business problems are you solving with the product? What benefits have you realized?

Our main concern switching over (from Magento) was development cost and platform stability. We were paying a lot between a hosting platform and for constant development work, having a stable platform like shopify (with thousands of other merchants) all supported on the same hosting platform has made our lives easier. There is a ton of information that is able to be accessed as well.

Shopify Plus review by John C.
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"Support Your Growth Plans"

What do you like best?

Extra functionality available with Script Editor, Shopify Flow and Shopify Launchpad only available on Shopify Plus

What do you dislike?

The fact the main team is based in Canada, unfortunately of course a different timezone to the UK. Meaning our MSM is only available after 15:00.

What business problems are you solving with the product? What benefits have you realized?

The main benefits are additional functionality only available on Shopify Plus, and also the added customisation available at the checkout, again only available on Plus.

As well as this is the additional "Plus" support team.

Shopify Plus review by Andy S.
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"Excellent platform - easy to use and stable"

What do you like best?

It's a fast, stable eComm SaaS platform that has a strong GUI online and on the Android App.

What do you dislike?

Multi-currency has been a long time going, although should be here in Q1 of 2019.

Same with Editing orders. Unbelievable you can't do it, but we could be able to soon.

So although both are annoying, they do listen.

What business problems are you solving with the product? What benefits have you realized?

Moving from Magento CE1.9, my sys administration role has simply disappeared which enables me to concentrate on running the business.

Shopify Plus review by Administrator
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"Reliable platform, excellent for eCommerce hosting"

What do you like best?

The website is pretty easy to use, even for the beginner. However, it's also completely customizable on almost every end, which is perfect for those wanting to break out of a template and add on options for better optimizing the site for their own needs. The user interface is pretty good.

What do you dislike?

The reporting is lacking; it's not really useful for doing any deeper dives. The promotions settings are still falling short of the flexibility that we'd really like to have. Sometimes, having to shop for the perfect add-on is a bit of a pain; I feel like some of our site add-ons should already exist as standard to Shopify. Also, customers cannot cancel their own orders, which we find a hassle. It was also very difficult to sync up the site to our own internal ERP system.

Recommendations to others considering the product

Honestly, I don't know if having Shopify Plus is that much greater than just Shopify itself. If your business is of a certain size, I'm sure it makes sense to have reporting/analytics at your hands. But in that case, I'd prefer to just use GA instead. As for the Shopify Plus support contact, I haven't found them more helpful than not.

What business problems are you solving with the product? What benefits have you realized?

We have 2 eCommerce websites (B2B, B2C) and Shopify is a great platform for each one. We find it easy to work with their platform.

Shopify Plus review by Jody E.
Jody E.
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"Shopify Plus Review"

What do you like best?

Shopify Plus takes the flexibility and easy of use and offers it to the enterprise. We have been working with Shopify for 7 years and we have seen our clients grow from small startups to multi million dollar businesses. I like that we can take our systems and processes that we have been refining for years and immediately apply them to Plus. It makes the technical part of complex systems null so we can focus customer service.

What do you dislike?

I wish the features available in Plus were available to standard shopify clients. It's kind of like driving a Tesla for the weekend and then having to go back to your prius on Monday. Don't get me wrong, the Prius is a great car ! It's just not a model S.

Recommendations to others considering the product

My number one recommendation is make sure it fits your business model. Figure out how you want to run your business first and then see if Plus is a good fit. Business first, technology second.

What business problems are you solving with the product? What benefits have you realized?

Integration is always a problem we have to tackle. However, API access makes this a non issue. If they have an external facing API the integration takes minutes instead of month. Since Plus is just a bigger version of the standard shopify platform, it was very easy for us to apply all the knowledge we have learned over the last 7 years of working exclusively with shopify. All of our unique solutions that we developed to solve real business problems in a growing market we instantly compatible.

Shopify Plus review by Alex M.
Alex M.
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"Great Platform for Business of Any Size"

What do you like best?

Quick & Helpful Live That Support

Intuitive interface

A variety of plugins available

Great amount of free and paid themes

What do you dislike?

The uptime is less than 99%

Sometimes there are problems with the plugins. I cannot open them - gives an error

Recommendations to others considering the product

Shopify Plus is great for those who already established their business, not newcomers

What business problems are you solving with the product? What benefits have you realized?

Great platform to create an ecommerce fast and easy

Shopify Plus review by Keenan D.
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"Shopify Plus for my home audio business"

What do you like best?

The ability to find modules and apps to customize the website for our needs.

What do you dislike?

Some of the rigidness around the e-commerce checkout in that most all the carts are the same

What business problems are you solving with the product? What benefits have you realized?

Ability to change the look and feel of our website with new themes allow us the benefit of showing our long-time customers that we're evolving as a brand

Shopify Plus review by Thomas W.
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"Magnolia Market Scaled FAST With Shopify Plus"

What do you like best?

It's fast and it's flexible. Shopify is on the cutting edge of ecommerce technology and has made it easy for us to explore new selling channels. The platform is constantly improving. It's intuitive for all of our staff to use. It scales really flexibly with growing businesses. We have always received excellent support. Shopify really cares about your business needs and wants you to succeed. We also have an amazing Shopify dev team (Riessgroup) who has knocked all of our major development and design projects out of the park. It definitely helps to have a good Shopify Expert to work with.

What do you dislike?

We are, at times, limited by what Shopify cannot do as an ecommerce platform. However, we believe this is true of any software (at least any software we can afford). Whatever ecommerce option you choose, you're likely going to run into situations where you are limited by what your software can do. Thankfully, because Shopify has developed their product to have such a great API, most of the limitations you run into can be solved by the right 3rd party app.

Recommendations to others considering the product

Try it out. Talk to someone at Shopify and give their product a test drive. Look at websites currently running on Shopify. Our ecommerce portion of our website is on shopify (https://shop.magnoliamarket.com). Look at the reputable businesses who are currently using Shopify. Do your research. There was a period where a lot of our upper level management wanted to jump ship and switch to BigCommerce, so we did a LOT (a lot) of research and side-by-side comparisons. In the end, Shopify was a much better fit for our business needs and we are so so thankful we didn't switch.

What business problems are you solving with the product? What benefits have you realized?

Shopify Plus is both our ecommerce platform and our POS software. As a business that is growing exponentially, we have found that Shopify is extremely intuitive for new hires to learn, and has allowed us to onboard employees quickly. Our website and product pages consistently rank high on google and load quickly. Checkout is streamlined and fast. It's easy to report on sales, easy to upload new products, easy to get quick KPIs from various dashboards. Also, by using Shopify for both online sales and our brick and mortar store, we've been able to save tons of time. Instead of having two product catalogs, two dashboards to see sales data, and two softwares to pull reports from, we have one.

Shopify Plus review by Alex B.
Alex B.
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"We give it an A "Plus""

What do you like best?

Shopify Plus offers unrivaled on demand assistance and a substantial feeling of constant support. We're retailers first and tech people second... ok last ;) Point is, we've been able to achieve so much with the help of the Shopify Plus platform for so much less money than we have in the past and we're able to move so much more quickly as well. The actual people we've dealt with are all very high quality team members and there hasn't been any feeling of dead weight throughout.

What do you dislike?

The only thing to really point to really isn't a "thing" at all- it's that they provide such great support and assistance that it makes one wish that they fully supported and assisted with 3rd party shopify apps as well. There are things they will help with and then there are certain lines drawn in the sand which make sense but sometimes leave you wanting more. In simple terms, it's almost as if we've been given a taste of what they can do but then still have to navigate a lot on our own and/or with the help of 3rd party app developers. That said, they are always available to assist in vetting certain apps and providing base level support for ANYTHING that has to do with Shopify so no real complaints here.

Recommendations to others considering the product

Talk to them about your specific needs- make a good long list of regular needs and future projects to give them the best sense of your business. I think you'll be surprised how much you can do with shopify on budgets large and small.

What business problems are you solving with the product? What benefits have you realized?

The business problem that we are solving is that we don't have an in-house dev team or department. The biggest benefit is having a team at the ready for any support we may need without having to have a full time employee or 3rd party dev team.

Shopify Plus review by Erik C.
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"Little Rocket is a proud Shopify Plus Partner!"

What do you like best?

Shopify Plus gives us the most amount of flexibility when it comes to launching compelling shopping experiences, the ability to integrate deeper with a wider range of systems, and the confidence knowing Shopify will treat our clients with white glove tech and account supports.

Shopify at it's core is powerful. Shopify Plus is that little kick in the pants that let's merchants do a whole lot more.

A robust API and increased availability of development options lets our team deliver solutions that would take 10x the systems investment for a typical launch on another platform.

What do you dislike?

Multi-store and localization are tricky, but like all platforms there are drawbacks that can be overcome with the right engineering and management of a project.

The POS integration is decent, but still in it's infancy, Little Rocket crew looks forward to the day that apps on POS mimic the apps available to the on-line component.

Arguably the content management of Pages and Blogs needs to be reworked. It's limiting that we have to work within a box when it comes to /pages... I would kill for the freedom I used to have on self-hosted systems, but that trade-off pales when it comes to never dealing with the BS of maintaining the backend systems.

Recommendations to others considering the product

Get on board now and enjoy the ride.

What business problems are you solving with the product? What benefits have you realized?

We launch new and old companies on Shopify. Big and small. B2B to B2C, and whatever lies in between. We've produced corporate sites that just want to be on Shopify and have no desire to sell product online, to stores with 10K plus SKU's that need every integration in the book.

Custom apps are lovely and a wonderful way to open the doors to custom features not offered by the platform.

We've realized the benefit in using Shopify Plus is letting it do what it does best – provide a super easy to admin sales channel.

Shopify Plus review by Andrew E.
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"Best E-Commerce Platform on the Market"

What do you like best?

Out of all the features Shopify Plus offers, its flexibility is my favourite. I have never run into the problem of not being able to implement a feature based on client requirements. If a feature is not supported by Shopify out of the box there is a vast library of apps in the app store & and extensive API that allows us to add any functionality to a site.

What do you dislike?

I don't have many negative things to say about the platform, one thing might be that sometimes the documentation for a feature lags behind its release meaning we aren't always aware of every feature available to us. However this is also a benefit of a rapidly evolving platform that's constantly improving and adding new functionality.

Recommendations to others considering the product

almost all merchants are a good fit for Shopify, if you are a merchant with a niche business particular niche business, I have not found a client with needs that do not fit into a possible use

What business problems are you solving with the product? What benefits have you realized?

We see a variety of merchants using the platform in unique and interesting ways and they all fit the platform well. Shopify integrates with many 3rd party applications and services that a merchant might need and when an app isn't available there is always the option of building something custom.

Shopify Plus review by Chase H.
Chase H.
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"Great Experience With Shopify Plus"

What do you like best?

I have a lot of experience working with ecommerce platforms. I've been very happy with Shopify Plus from the start. To be honest, I was a bit skeptical at first of the benefits we may receive over regular shopify since my experience there was great as well. We now have 4 stores running Shopify Plus and I have been beyond impressed with the support we have received. The customer service and dedicated Account Managers are always extremely helpful in finding ways to achieve any goal or offering support with integrations.

Another huge plus that comes along with the exemplary support is that our technical team can stay small during the early stages of our growth by not having to have a massive in house team for managing our websites.

What do you dislike?

The only dislike I can think about is being somewhat limited when you have something super custom that you want to achieve on your store. This however is normally overcome by the Plus support team that can normally help you find a workaround for whatever the issue is.

What business problems are you solving with the product? What benefits have you realized?

We are currently experiencing a huge surge of growth in our company. Our account manager and the Shopify Plus team often feels like an extension of our team and are always there to answer any questions and offer suggestions with technical obstacles we encounter.

Shopify has offered endless support during implementation of our inventory management system and various other platforms into the Shopify API as well as support during the development of our fulfillment processes.

Shopify Plus review by Lorenzo C.
Lorenzo C.
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"A very flexible tool for selling stuff online"

What do you like best?

We switched to Shopify a few years ago, and recently to Shopify Plus. It's a flexible platform taht has been helping us to grow our business.

What do you dislike?

By now I would'nt know. Maybe the checkout email notification system should be more customizeable.

What business problems are you solving with the product? What benefits have you realized?

The ability to have multiple stores is very useful. Same with checkout customization.

Shopify Plus review by Brad C.
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"S+ yes!"

What do you like best?

Personal account manager is well worth the additional cost, not to mention being able to modify the checkout template and CSS.

What do you dislike?

There really is not much to dislike honestly.

What business problems are you solving with the product? What benefits have you realized?

increased conversions, more efficient use of time

Shopify Plus review by Aaron W.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Shopify Plus: the platform for ecommerce growth"

What do you like best?

Shopify Plus is an incredible value for our clients, and fantastic platform for us to work with as an ecommerce agency. Clients get the best ecommerce platform to scale their business. The core features of Shopify Plus are substantial and well-suited for most business models. Scalability, back office support for multi-channel sales, and mature API are all in place – and demonstrably better than any other platform we have worked with since 2010. Customer experience can be extended and customized to suit any brand. The technology ecosystem is growing with apps and integrations either already in-place or feasible to develop for less than clients expect.

What do you dislike?

Shopify Plus is relatively new, and there is some work to be done to convince ecommerce businesses that it is the best way forward. The Shopify platform and brand has grown out of small business and freelancers as ambassadors. The platform maturity of Shopify scaling to 250,000+ shops on a SaaS platform over the past 10 years is often not front of mind for clients on other platforms who should be migrating to Shopify Plus

Recommendations to others considering the product

You'll never look back. The Shopify Plus is already the best ecommerce platform, and continues to get better. Shopify is on a mission to be the #1 commerce platform in the world, and they are going to succeed. Merchants will succeed to since the journey requires mutual benefit.

What business problems are you solving with the product? What benefits have you realized?

* International, country-specific shops for USA, Canada, Australia. In local currencies

Complex integrations via the Shopify API with:

- Fulfillment partners

- Legacy Shipping API integrations

- Accounting

- CRM systems

- Learning Management Systems (LMS)

- Event ticketing

- Marketing Automation with HubSpot

- Email campaign automation (including abandonned carts) with MailChimp, Soundest, and other platforms

Shopify Plus review by Stephan P.
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"An agencies' best friend! "

What do you like best?

We have been working with Shopify for many years, and the addition of an enterprise level tier was a welcome addition for us. Shopify Plus offers the amazing reliability and customer service of their regular plans, but allows a level of seamless customization not previously achievable (especially with the addition of Shopify Scripts). Considering the price tag and complexity of other enterprise solutions, Shopify Plus is definitely cost effective for any store that does high volume sales and/or traffic, or have very specific business requirements.

What do you dislike?

Honestly, it’s a solid platform, one of the best out there, and the Shopify team are constantly adding new features and improving the platform, so I don’t have much to say in terms of dislikes.

What business problems are you solving with the product? What benefits have you realized?

Well, if you’re an online merchant and not already on at least a basic Shopify plan, we highly recommend you make the move. As for Plus, if you plan on moving a lot of inventory or know you’ll be getting a lot of traffic, get in touch with the Plus team and see what they can offer you.

Shopify Plus review by Jeffrey B.
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"Incredible Partner!"

What do you like best?

Shopify Plus is an incredible partner to have - whether your a designer, a developer, or a store owner. The platform is SaaS which makes owning and operating your website easy since you're not sweating the hosting or upgrading of the platform - it's all handled for you so you can focus on the day to day operations of your business ... like selling more product! The have a lot of useful APIs and reporting that open up to you as a Shopify Plus client, and offer a true 'white glove' service with dedicated account managers and support.

What do you dislike?

There really isn't much to dislike about the platform. It works great and scales great. Depending on your business model, you may need additional functionality built for you since they provide the 'core engine' for your eCommerce needs and rely on 3rd party developers to build out additional functionality (think Apple and Google Play stores in a sense).

Recommendations to others considering the product

Open a trial store - they are limited in terms of APIs available compared to the Shopify Plus program, but it will allow you to become familiar with the store admin panel and how easy it is to manage your store form within the admin.

What business problems are you solving with the product? What benefits have you realized?

In a nutshell, Shopify simplifies eCommerce and allows you to concentrate on more important things. It's like having your own IT team on hand to manage your platform and hosting. They offer wide range of different apps and themes within their ecosystem.

Shopify Plus review by Agency
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"Versatile and Amazing Platform"

What do you like best?

We use Shopify Plus for most of our clients, and we have seen great success with them. The platform is great for all levels of businesses, and the features for Plus users especially continue to aim for ease of use.

What do you dislike?

Some missing features, such as scheduling

Recommendations to others considering the product

Utilize your merchant success manager. Read reviews of apps in the app store. Work off of a pre-built theme rather than building custom.

What business problems are you solving with the product? What benefits have you realized?

Cost effective for eCommerce businesses

Shopify Plus review by Jonathan B.
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"Great company, product, and experience"

What do you like best?

Shopify has consistently made intelligent product decisions based on their customers' needs.

What do you dislike?

There are a few technical limitations (variant #, custom fields) that can be challenging to work around

What business problems are you solving with the product? What benefits have you realized?

Powering a medium-sized ecommerce store and order fulfillment

Shopify Plus review by Nathan H.
Nathan H.
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"Shopify simplifies and goes above and beyond! "

What do you like best?

Shopify offers a full picture of service. We use Shopify Plus and when we run into a problem (which is rare) they are quick and helpful at fixing anything we need! The history and ease of reporting are super beneficial to keep track of previous sales. Product integration and other functions are incredible! I'd recommend for any medium business.

What do you dislike?

Some of the gift card functionality prevents them from automatically sending but that is a minor issue!

Recommendations to others considering the product

Go for Shopify Plus! The Customer Service is worth the extra price.

What business problems are you solving with the product? What benefits have you realized?

Order cancellation, address changes, order placing, product modification, and reporting. Shopify is our go to fact checker and helps keep our ducks in a row. When integrated with other software, your company will be unstoppable.

Shopify Plus review by Chris P.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Shopify Plus FTW!"

What do you like best?

I've been working with Shopify as a platform since its infancy and Plus has been an incredible evolution for the platform. It takes all of the best components of a merchant facing admin, and combines it with the enterprise level services high value clients expect. For us, as a service provider, everything from the white glove account management to the premium feature set (including things like scripts) have made our life easier. Our merchants love it and see the value it brings to their businesses.

What do you dislike?

I complain about everything, and honestly I don't have anything to dislike.

Recommendations to others considering the product

Use this sign up link: www.shopify.com/?ref=pointer-creative

What business problems are you solving with the product? What benefits have you realized?

Well saving money would be number one I guess. Shopify Plus a more cost effective option, but provides all of the same features (and sometimes more) then platforms 10x the monthly cost.

Shopify Plus review by Andrew F.
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"Love it"

What do you like best?

We moved our site (www.freshpatch.com) over to Shopify Plus a year ago. I am happy to say that it has been one of the best decisions we've made. Shopify Plus customer support is great when you need them (which we rarely do).

What do you dislike?

It is pricey compared to some of the other platforms but we think it is worth it.

Recommendations to others considering the product

It is worth it.

What business problems are you solving with the product? What benefits have you realized?

We've streamlined the way we sell and handle our orders and subscriptions. With the help of Shopify Plus and apps from companies like Bold Commerce our website has really taken off.

Shopify Plus review by Christian E.
Christian E.
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"Great Service"

What do you like best?

Shopify Plus is slowly helping our business cut out the extra apps.

What do you dislike?

Limited ability to customize the wholesale site.

What business problems are you solving with the product? What benefits have you realized?

Wholesale, Upsell/Cross sell, Taxes.

Shopify Plus review by Sarah M.
Sarah M.
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"Recommended for simple products and sites "

What do you like best?

Range of extensions available, look and feel, customer support

What do you dislike?

Product Search Feild, inability to customize emails, inability to customize wholesale sites

Recommendations to others considering the product

Do not recommend for complex products or complex wholesale

What business problems are you solving with the product? What benefits have you realized?

online sales, no benefits after thorough review, we prefer Americommerce

Shopify Plus review by Stephanie G.
Stephanie G.
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"Shopify Review"

What do you like best?

It easily accesses information and orders for one customer

What do you dislike?

it sometimes glitches, but not very often

What business problems are you solving with the product? What benefits have you realized?

helps us easily access orders for customers and resolve any issues those orders may have

Shopify Plus review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
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"Basic eCommerce Platform"

What do you like best?

Gets the basic job done, customer support!

What do you dislike?

There are simple things that is is missing.

Recommendations to others considering the product

If you are a complex eCommerce business - Shopify does not have all the bells and whistles. They are transparent in communication what they can and not do.

What business problems are you solving with the product? What benefits have you realized?

Running our eCommerce platform on shopify. We are able to contact support via email, chat, our account rep directly, etc. when we have any questions.

Shopify Plus review by Administrator
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"Great Service and a Quality Product"

What do you like best?

Shopify has amazing support and really great features. We've increased our business a lot on this platform!

What do you dislike?

It's hard to sort by SKU number and it's hard to see the sizes of our products. We have an enormous catalog with lots of collections and we can't easily sort to see what has sold in each collection.

Recommendations to others considering the product

It's the way to go - you won't regret it!

What business problems are you solving with the product? What benefits have you realized?

We've really increased our business this year. Shopify's platform is easy to use and is so much more intuitive than Magento's.

Shopify Plus review by Chase W.
Chase W.
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"Great Platform, Continually Improving for the Better"

What do you like best?

I like how almost anything has already been thought of by shopify and they have created a lot of the apps out of the box

What do you dislike?

I don't like all of the extra add-on fees that you have to have with each and every app that you want to use.

What business problems are you solving with the product? What benefits have you realized?

We use Shopify for ecommerce. It is much better than magento and at a large scale it actually ends up being cheaper to run than our magento store

Shopify Plus review by User
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"Totally Intuitive"

What do you like best?

I love that Shopify is so intuitive and easy to use.

What do you dislike?

I dislike that their credit card reader is proprietary and is unable to interface with any other merchant processing gateways.

What business problems are you solving with the product? What benefits have you realized?

We are solving reporting issues. Shopify has awesome reports. Reporting is one of the main benefits.

Shopify Plus review by Administrator
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"The best backend for E-Comm"

What do you like best?

The ease of use is unbeatable. The team is helpful and readily available.

What do you dislike?

Sometime restrictive in capability when needing to customize your site.

What business problems are you solving with the product? What benefits have you realized?

Backend shopping for our online store. It is easy to use and allows us to change and fix problems easily.

Shopify Plus review by Agency
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"Shopify Plus Is the best!"

What do you like best?

What I like the best about Shopify Plus is the fact that they have competitive pricing for larger brands to utilize Shopify and the higher level of support you get.

What do you dislike?

I do not like that there is no Calendar or Content scheduler to plan out changes over a long period of time in the platform.

Recommendations to others considering the product

Make sure the pricing makes sense to your business.

What business problems are you solving with the product? What benefits have you realized?

Shopify Plus offers competitive pricing. The 24/7 support is invaluable.

Learn more about Shopify Plus

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Shopify Plus
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