AppFolio Property Manager Reviews & Product Details

if you don't need any support, it works. Review collected by and hosted on G2.com.

I've been an AppFolio customer and use the software to manage our real estate properties. While the platform has useful features, my recent experience with customer support has been incredibly frustrating.

On October 22, 2026, I opened a support case involving bank-account assignments and reconciliation issues following an account correction performed with AppFolio's assistance.

I provided a detailed explanation, screenshots, transaction records, journal entry references, and everything needed to investigate the problem.

After several days, a support specialist finally identified the necessary corrections on October 28. Great! I thought we were finally making progress.

I immediately provided the requested authorization and subsequently supplied additional bank-account information.

But identifying a solution and actually implementing it are two very different things.

Despite repeated follow-ups, the corrections remained incomplete when I last checked. Communication has been sporadic, sometimes consisting of a single response in an entire day, followed by long periods of silence.

At one point, the specialist even acknowledged that my case had gotten lost in her inbox.

Meanwhile, our accounting conversion has been delayed beyond its deadline.

What makes this experience particularly frustrating is AppFolio's customer support accessibility:

Direct telephone support is restricted to customers on higher subscription tiers.

Email-based support requests are no longer accepted.

Customers on our plan are effectively dependent on the in-app support system, even when an urgent accounting issue remains unresolved.

I've tried multiple ways to escalate the situation and reach someone who can take ownership of the problem.

My biggest complaint isn't that the software encountered an issue. Software problems happen. It's the difficulty of getting someone to stay engaged and work with you until the problem is actually resolved.

A knowledgeable specialist who identifies the solution is valuable, but an unexecuted solution doesn't fix anything.

When businesses depend on accounting software for their daily operations, timely and accessible support shouldn't feel like a premium luxury.

I hope AppFolio management takes this feedback seriously and improves its support process, particularly for time-sensitive accounting problems.

My advice to prospective customers: Evaluate the customer support available with your subscription just as carefully as the software's features. Review collected by and hosted on G2.com.

Most helpful is the financial diagnostics tool that highlights the discrepancies and helps to balance the general ledger and owner statements perfectly. Compared to the competitors, Appfolio helps to serve the customers well. Review collected by and hosted on G2.com.

Appfolio's Downside is it's not built like a traditional accounting software like Quickbooks, but understanding Appfolio software makes life easier and great customer satisfaction. Review collected by and hosted on G2.com.

Appfolio is a very user friendly program. I have been using it since 2016. I have had to train accounting staff and property managers on Appfolio and was able to do it with ease. Their HELP chat feature is a great plus. If you run into any complications you get help support relatively quickly. When we switched over to Appfolio it was an easy integration process. We were able to get up and running within a day or two. It has been a great daily tool for our property managers! We love it! Review collected by and hosted on G2.com.

The only thing that wish Appfolio could handle better is Seasonal Rentals. It is not geared to handle those very well. Review collected by and hosted on G2.com.

What I like about Appfolio Property Manager is that it is a one stop shop for everything you need to manage a property. From preparing initial leases to lease renewals, invoicing, screening applicants, approving or denying applicants, listing properties for rent, communicating with owners or tenants. It does all that and more. So easy to use and extremely convenient. I highly recommend. Review collected by and hosted on G2.com.

Honestly, there is nothing I dislike about Appfolio Property Manager. It has been a seamless experience so far. Review collected by and hosted on G2.com.

It is a complete software package that provides us with end to end management of the homes in our portfolio. This includes easy management of our trust accounts along with maintenance, tenant and owner management plus it has robust reporting. Customer service has been easy and great for us as well. Review collected by and hosted on G2.com.

I would like to see a little more openness when it comes to integrating with other software without charging a fee. I think AppFolio needs to make some better investments in improving the maintenance piece to better compete with some of the other 3rd party maintenance software companies. Review collected by and hosted on G2.com.

The appfolio suite combines the financial capabilities of a well designed system with the fluid integration of a great UI that was thoughtfully made for better user experience in mind. Their reporting is top tier compared to other competitors, maintenance stack and smart integration is very easy to use, property categorization, lease renewal and all of the tenant related communications all mesh perfectly. Review collected by and hosted on G2.com.

The AI needs more polishing, the messaging feature needs to incorporate more attachment options and sizes. The lease creation section could use AI assistance especially with language formulation. Review collected by and hosted on G2.com.

One useful aspect of AppFolio is that it lets me manage property-related information through a centralized platform. Having relevant details and reports in one place, instead of searching through scattered records and doing repeated follow-ups, helps make day-to-day coordination more organized and consistent. The automation features also have the potential to cut down on repetitive administrative work. When the information is kept up to date and properly maintained, it’s easier to track ongoing activities, review past records, and make decisions based on the data that’s already available. Review collected by and hosted on G2.com.

I think the platform needs more flexibility in workflows and reporting. When information isn’t entered according to a predefined process, it becomes difficult to keep records consistent and ensure reports remain accurate. It would also help to have more practical guidance on how to use the advanced features, along with clearer details about which integrations are available. Improvements in these areas would make it easier to adapt the platform to different operational requirements and day-to-day processes. Review collected by and hosted on G2.com.

How user friendly it is, that it keeps improving all the time and the emphasis it puts on AI Review collected by and hosted on G2.com.

Even though I feel the product is very advanced overall, there are still a lot of “simple” things missing. Those small details are often what make a feature actually work for us day to day. For example, with the rent-stabilized lease renewal, there is an option to do it, but it isn’t connected to the main lease renewal flow, and it also doesn’t give me the option to add any riders I need. Because of that, the rent stabilization renewal option ends up being useless for us, so we don’t use it at all and have to find workarounds.

It’s also not easy to submit our suggestions through this “forum” upvoting platform you’re using.

Finally, it’s hard to stay aware of the upgrades AppFolio releases. It would be great to receive a newsletter, or some other way to be notified about new functions. Review collected by and hosted on G2.com.

The UI is so easy to use, and I love all the trainings. It's very easy to get accustomed to and has so many features that can be used. Even if a company operates differently than what I am used to, I am certain they can utilize all or more of the features than what I'm familiar with and using on the daily. It has never crashed and houses almost all of our companies data, and we rarely have issues, so it is incredibly reliable and I feel very confident using it. Review collected by and hosted on G2.com.

Sometimes people can be overwhelmed by all it's features. Of course, they can watch the training videos and use the Help Center, but unfortunately most people do not. I wonder if maybe trying to get people to train on it regularly may solve that. But that's more a coworker issue than one for AppFolio to solve. Review collected by and hosted on G2.com.

The constant updates and relevant features. I LOVE when AppFolio reaches out to me when they see I am performing a function they are looking to improve and get my feedback on. I LOVE being a beta tester for everything. I just upgraded to the Plus level and I didn't realize how much we were missing out on by not having it. The features have changed my whole job and will be freeing up so much extra time. I live in Appfolio and use it every day. The mobile app is great when I'm on the go and still need to handle bill payments, inspections, or general questions to get to. The customer support has gotten much faster since my upgrade as well. Faster answers to all my questions. Appfolio is very user friendly. Review collected by and hosted on G2.com.

Needs to have more hands on training, especially for functions that are flagged as new. I like that it links to the help article and has a video, but I would like a hands-on demo that has more defined teaching capabilities. The Future conference is fabulous, but have more advanced trainings - not just overviews. I was fine paying the extra cost to have a more in-depth training session. Review collected by and hosted on G2.com.